App blows 2/5
Easy review. It doesn’t work.
Not happy!! 1/5
By sad puss
I’m not impressed at the moment!!
Downloaded the app!!
All I got is a blue app..
Says enjoy!!!! Enjoy what?? A picture of a blue app???!!
I’ve used this app on Alaska Airlines flights to and from Hawaii. I downloaded and installed at home to avoid the hassle of downloading inflight. Nice to watch movies on my iPad with my headset.
Nice try Alaska Airlines 1/5
Listen to NintendoJoe. Make sure to predownload the app before boarding!
No in flight entertainment 1/5
Just paid $10 for one hour of internet on my delta flight so that I could download this app and access free movies. The app then says there is no in flight entertainment on this flight. The attendants specifically say there is. I would post a screen shot if I could but there’s no menu system or anything to troubleshoot. Terrible app. Terrible company that just ate $10 that there’s no way I’ll get back. Zero stars would be more accurate.
Very nice 4/5
By Disappointed Times subscriber
Flew with Delta and was provided with a wide range of free movies in the sky. I almost wished the flight was longer so I could finish the one I was watching. App loses a star because it hung up a couple of times trying to start a movie, but all in all, highly recommended.
As expected from google it just doesn’t work. Everything they do is experimental crap. Not ready for prime time. Please don’t do anything about AI Google! Please, otherwise you’ll destroy humanity!
By Connie in Az
After booking my Delta flight for Thanksgiving, I read about this app and despite the poor reviews decided to give it a try. So glad I did as it worked perfectly. As soon as the plane reached cruising altitude, I selected the free entertainment wifi, selected my movie and started watching. I was very impressed with the wide selection of movies for all ages and genre, the clarity, and ease. If you are undecided about using this free service, don't be, download it and make your flight more enjoyable.
I also set up the app for my non-techie husband, and he had no problems.
Waste of time 1/5
Don’t even bother trying to watch anything if you haven’t downloaded the app before you are in the air. I’ve currently been waiting a half hour for it to download and it is barely a third done. Hopefully by the time we land it will be done
Awesome app... works really well with only a few errors 5/5
By Laxer1113 (: :P
I love this app I use it every time I go on a flight it has a great selection and tons of awesome new shows. I recommend it to everyone because if you have a long flight this app will be your best friend. I have only had a few errors using the app but none that would really frustrate me. Again this app is awesome and I recommend it!
Download again? 3/5
I have this app! I’ve used it many times. Don’t know why I need to download it again while in flight. Oh well. I’ll have time for a quick comedy I guess
SO slow to download in flight 1/5
I can't tell you if ap works or not. Tried for hour to download after take off and am giving up. Download Before you get on plane and maybe it'll be a neat deal.
Terrible experience 1/5
By Art jessen
After trying for twenty minutes; getting bounced from CAPTIA six times and seeing just a sliver of the APP begin to download I just had to give up. I’ve never seen any app download experience quite this bad.
Great idea terrible product 1/5
It would be nice to offer zero stars. I spent 30 minutes downloading this terrible app and trying to get the video to play before I gave up.
Just a constant loop of being in my browser selecting the video then choosing to play the video in the gogo app before it crashes and closes.
It’s better to just stare at the buckle your seatbelt sign than to waste your time with this app.
4 hour flight, download never finished 1/5
Download the app before you board the plane. Once you get on the gogo network, you will likely not be able to download it and end up wasting your money.
Gave up trying to download the app after 20 minutes. Garbage “service” that is worth every penny.
Will not download 1/5
By Upset with Apple
I own 3 different devices and the only one that would download was an older iPad that doesn’t have IOS 11.
Didn’t Work 75% of the Time 1/5
I bought an all day pass for 2 of us for flights out and return flights. $64. It didn’t work for either one of us the day we left and only worked for 1 of us on the return. Waste of money. Unless you want to watch the movies or shows they supply maybe. I don’t know. I didn’t watch their choices. I thought we could use it to get online and go to web sites we preferred. I’ll stick to off-line uses next time I fly. No more Gogo for us.
AADoes a great job in providing the best IFE 5/5
App works fantastic. Do download prior to flying . AA had the best selection of movies and TV shows to watch
Took forever to download once you in the air 1/5
Took forever to download once you in the air
Omg best 5/5
This is the best app! But sadly, you have to wait till cruising altitude for it to work, even though they turned the airplane wifi.
If I give them 5 stars will the app download mid flight? 1/5
By Fantasy 500 guru
The app wouldn't download. I tried multiple times to get it to work and It kept getting to 75% done then would say its unable to be downloaded at this time.
The most tedious portion of this was downloading it after being in the air. Great idea by delta IMO. App worked great. Don’t understand the super aggressive DOWNLOAD BEFORE YOU FLY rant but yeah it would be more convenient if I had done that. Delta planes vary on amenities but I’d recommend just downloading it and updating before the next trip or now that I know about it I’m going to delete it and redone load the night prior. Good app and idea overall. Jim gaffigan was right when he said we have gotten too spoiled when it comes to travel.
Only 1 episode for you 1/5
I went to ninja warrior for the 2nd time on my 2nd delta flight to watch the 2nd ep of season 9 which the tv on some flights have, but this stupid app won't let me go to ep 2!!!!
I’ve been on other commercial flights where there was wi-if but no app to deal with. I prefer United.
Seconds to download 5/5
By Addict in Oregon
I rec’d my Check-In email from Alaska Airlines. Right there in the email was a link to download the GoGo app with instructions to do so prior to the flight. Only took 30 seconds and I’m all set.
This app is terrible 1/5
Downloaded app before take off and never had any luck. App was clunky and useless. Just a way for Delta to drain you for an extra $16. Garbage. If I could give 0 stars I would.
Works perfecto 5/5
Downloaded app at home, worked perfectly on my Alaska Airlines flight!
Worst app, should not need 1/5
Why do you need this app? If you did not download the latest version and get up in the air, you are screwed. I resorted to the screen on the seat, which blows out my ear drum when an announcement comes over, only to have it freeze up and stop working. Thanks for the free movies but if they don't work, what's the point!
App is great despite download 5/5
By Kra z Kris
Like most people I didn’t know I needed this app until after takeoff. But despite being midair my app downloaded within the minute. So I guess it depends on connection or how many people are downloading. Either way mine came quick and it works great!
NONE of the movies will load on my phone 1/5
So, promising nothing is better than promising free that doesn't work. Both directions of my flight this app has been worthless. Movie is unavailable errors. Tried several different titles. Deleted and reloaded in between flights. At least the T-mobile free internet works, thanks for nothing, I'll stick with Netflix
Connect in the air 3/5
I’m looking at a booklet given to me about in flight entertainment that literally says “connect in the air” with instructions on how to download the gogo app in the air. -in response to the aggressive 5 star comment lol. Apps running slow but I’m impressed they can offer it at all.
Make sure u download on ground 1/5
Won't download in air or takes 30 min or fails completely
Keep adding new app 1/5
I’m giving one star, mainly because of the review they have chosen to highlight that’s made to make people feel stupid. All the low stars are the developers own fault as they constantly upload new versions of this app instead of just updating the one that’s there. They also do not tell you this so you don’t know it happened till your on a plane. That, is why people are mad and don’t download before they take off. Perhaps you should tell the jerk who wrote that review (who I’m assuming works for you). Grow up and do stuff right Gogo.
Favorites Icons Hijacked 1/5
By Unfriendly Skies
App worked fine, but several of my iPad "Favorites" icons were hijacked to display the GoGo logo. Research on the web did uncover a solution. I would advise against using it, and bring your own entertainment instead of watching reruns of "The Big Bang Theory"!
Good idea gone wrong 1/5
Smug passengers and stow it with their "download before boarding" rants.
I am not a frequent flyer and I do not hang around people affiliated with airports. I buy the most cost effective flight and prey that the person next to me has no perfume or BO.
The idea to have passengers use their personnel electronic devices for inflight media is novel. Unfortunately the requirement for an "app" is forgotten during the execution. Passengers who chose no to purchase inflight wifi must share a small bandwidth connection to download an app. Why the software engineers decided to designate a port of downloading this app is beyond me. I can only suspect that they engineer team did not want to invest the time and effort.
Took an hour to obtain the app and it drained half my battery. I'll more then likely delete this app in a week and forget to pre-download it next time. Or I'll remember the frustration and chose to fly United Airlines.
App is OK. Promotion is poor 3/5
The app works ok if there's something you want to watch.
The problem lies in the promotion of the app. It's barely promoted and that's once you've left the ground and will spend almost the entire flight trying to get it downloaded. Once it's in your device it works.
Great app if you want to enjoy frustrating errors and no actual entertainment.
Nursery rhymish. 3/5
When it is good it is very very good
When it is bad it is horrid
MAKE IT ROTATE 3/5
Works well but will not rotate to the orientation of the device. As others have mentioned, this is a substantial annoyance when using an iPad with a keyboard case. The video is upside down, and the alternative is holding the iPad yourself without the benefit of the case to prop it up.
App works great...people don't 4/5
It really bothers me when people don't use common sense before reviewing an app. It's not the apps fault that your planes internet was slow. This app does exactly what it says.
Couldn't navigate back to the home screen 1/5
I couldn't get back to the home screen after the movie finished. All of the navigation items and the home button were missing. Rebooting didn't help either. A buggy app.
Couldn get it to work 1/5
By Groupon customer
Tried to get it to work for several times during the 6hr flight and it never did :(
Make sure Wi-Fi is enabled otherwise it never works 1/5
I had my Wi-Fi disabled when I downloaded it. Now, no matter what I do, the app won't install or run. I've tried every sequence of deleting the app and rebooting and I always get the same message "Wi-Fi disabled – enable Wi-Fi to operate the app… Blah blah blah". Guess I have to wait till I get a new phone.
Unable to download 1/5
Not able to download while in flight. iPad. I understand that it is a miracle that we can hurtle through the air while beaming an interconnected network of millions of computers into the cabin. It's all amazing, but I didn't download the app ahead of time and now I have to sit here and not watch Logan. So bummed. Like, whoa.
No problems at all. I have done 3 flys and I haven't have any issues.
Thank you for make my time on the airplane go fast.
Horrible service 1/5
OMG! How bad can a paid service be. Actually took 3 mins to pull up the App Store on a plane just to be able to type this review. Delta please find a decent WiFi partner.
This app needs to be able to operate in landscape mode on any iOS device. While it seems to do that, it does not let you flip the device, which can be a problem depending upon your case.
45 minutes wasted so far 1/5
By Zombie Nanny
Second attempt downloading the app....45 minutes and still nothing. 😒