Thank you to the previous reviewer. 4/5
By Abraxas the 3rd
Personally being unknowing of this free app/inflight entertainment option after being spoiled on the first flight with seat back screens, I was patiently waiting the 10-15 min for this app to download and came across your review - it made me smile and chuckle to myself enough the person next to me was probably wondering what was so funny/entertaining. I agree with all of your statements. I also verify this is an good option as long as the person next to you isn't monopolizing the USB charge port.
1 disappointment was the difference in options from the seat back - I had my movie planned but it wasn't available with the app. All worked out because there are plenty of other options.
How about we're not so snotty? 3/5
Copied from Delta.com
"ENTERTAINMENT IN YOUR HANDS
To stream on your laptop (Windows 10 compatible), iPhone®, iPad®, or Android™ tablet device, you'll need the Gogo Entertainment App, available from the app store or via Delta Wi-Fi Portal once in flight. We recommend you download the app in advance so you can start watching quickly in the air."
It VERY clearly says that you can download the app in flight, they recommend that you download it before so that you can start watching more quickly. YES, it's smarter to download on the ground where you're likely to have better bandwidth, but you're wrong "Download B4 takeoff" and others to berate people who're having problems with the program.
Terrible app! 2/5
I downloaded on a previous trip so already had the app installed and had used it, but the TV show I had selected was bad so I tried to stop it midway and select something else. Nope. Wasn't happening. There was absolutely no way to get back to the selection menu from the app screen I was on. I finally back to the gogo website in my browser and selected something else, but every time I clicked the "Watch now" button, I got an error that the link was invalid. This happened for every show I tried to choose. So I deleted the app and am now reinstalling which is taking forever because I'm now in flight. Big waste of time.
Over an hour their help
And no success
Not working 1/5
I travel 2x a week and this app has NEVER worked on my iPhone 6 running IOS 10.2. I installed BEFORE I took off (many times) and whenever I start a movie I get a message that says "We are having trouble retrieving your video". I did all the troubleshooting steps on the gogo website and I even did a live chat with gogo support and followed all their instructions. Nothing works. Frustrating when I see others phones working fine.
Terrible waste of time 1/5
1990's called an want their internet back
Not too shabby 4/5
By Rachel Boston
If I would have actually read the instructions before flight I would have not had to take so long for it to download, but once Downloaded I was good to go. At least now I'll be able to watch a movie on my flight home.
Free inflight movies are great but many improvements needed 2/5
Love that I can stream movies for free on delta flights but a number of bugs still need to be worked out. 1) viewing screen won't rotate with the direction of your device so if you have a phone case with a kickstand on it the movie views upside down and won't rotate to adjust. This means you need to take your phone out of the case and lean it up against the case instead. 2) needs a quick rewind/fast forward button as just jumping back or ahead a few seconds is nearly impossible. 3) if you start watching a movie in the app you're basically stuck with it unless you go back into the Gogo website on your web browser. This makes no sense whatsoever, makes the app clumsy to use, and is just plain annoying.
By Amaz Girl🍩💩
I personally think that this app is AMAZ. Such high quality movies, and TV shows. So you people/viewers who rate this app 1 ✴️, think you should get a life😁.
Works on my ancient iPad- downloaded prior to flight. 5/5
My iPad 2, vintage 2011 or so, is very slow with most things. I flew to Alaska recently and saw this advertisement on their website. Fortunately I read some reviews that urged loading the App before the flight and did so without a hitch. I watched several movies, some had subtitles. Even with good headphones, I had a little trouble hearing some of the dialogue. I learned to only select a movie that said it had subtitles. I hope this service stays free. I love Alaska, but it always means long flights for me.
Download Time 1/5
Fast download 5/5
Took less than 15 seconds!!!
Didn't have a problem downloading 5/5
Downloaded this on my AA flight in like 5 minutes. Also while I think a third party app shouldn't be necessary, I also don't think that's a reason to negatively review the app itself or to complain about download times. It's free entertainment on an otherwise painfully boring flight.
DOWNLOAD BEFORE FLIGHT 5/5
I followed the instructions on the Delta App and downloaded this at home. It took less than 4 seconds and works fine.
Those that choose to download during the flight have no one to blame except themselves for the slow download time.
Hijacked my icons 1/5
By Searching for color
Okay, yes I downloaded this before flight and was able to enjoy problem-free movies during flight. However, ever since then my favicons (the icons on Safari favorites page) have been changed to annoying GoGo logos. And despite searching message boards for a fix, I cannot fix this. I would rethink downloading GoGo just because they have taken over my icons and I find that unethical and rude.
Not ready for general use 1/5
I downloaded the app before the flight and was excited to give it a try. The interface was kludgy and took forever to perform any and all requests. I never could get a show to play. After about a 45 minutes I gave up and read a book. It has potential but is not ready for general use. Really needs a beta disclaimer.
Not bad 4/5
I wish I could finish my movie but other then that it was awesome and I download the app after takeoff because my iPad does not have a line only wifi
Worked a charm 5/5
By Peddle to the metal
And yes, I downloaded on plane. In seconds. It's great.
Slow download = contact live chat = problem solved! 2/5
Contact live chat. Problem solved. It will take 15 mins to make it work but it does work. Only 2 stars for making me work on my vacation!!😁
Better instructions 3/5
I am about to take off and found the streaming option. Since I'm just sitting here, I thought I'd download the app. I see so many saying to read the directions but there are none!!! Says to connect to gogo wifi first then download... but you can't connect until your in flight. Thank goodness I saw the reviews!
Quick Download 5/5
I just download this app on my flight to New York and the download lasted 1 minute. I'm satisfied!
By Review system is rigged
Anyone who said you should know to download the app before your flight is fake news.
Dumb reviewers 5/5
By The Bradass
Virtually everyone leaving a 1 star review for this app is an idiot. Ignore their ratings and realize that an in-flight download is going to be painful unless you pay for a 30 min pass or contact go go support for a free one. Derpy people are derpy... end of story. The app itself operates as it should.
Waste of money 1/5
I paid for a one day pass to use this software during my flight. It did not work.
Tried again for my return flights. It worked okay for the first one, totally useless for the second.
More trouble than it's worth.
This app blows 1/5
Followed the instructions, and it didn't work on any of my 4 flights I took while using it. Don't even waste your time.
Just download before takeoff 5/5
Seriously people need to learn how to read before rating. All these one stars are because people try to download the app while flying. It seems like app review now means download speed review.
No thought through! 1/5
By No time for this!!
Typical half thought through crap. Expect users to know they will be users before the fact. Not that travelers are busy or anything. Of course as soon as you read you should download it off-plane...your on plane looking as most do for entertainment to pass the time. As if we plane for that brief time we finally have a breather. Come on guys! Think through this stuff so we don't have to!
Gogo is terrible 1/5
Their internet is so slow, it's no wonder that American wanted to sue them last year.
It goes without saying that Gogo's media app will be slow to download due to its ridiculously slow internet speeds.
I really hope this company goes bankrupt. You're robbing consumers everyday with your horrible service.
Fast download 5/5
Maybe they fixed the downloading problem. I was able to download it in 2 minutes on the flight.
Not good 2/5
Audio wasn't synched and volume wouldn't go high enough to hear at 300 mph and 34,000 feet. Tried different movies and different devices. Same result.
Hope they fix it. It's a great idea. Not a great execution.
I Read the Directions! 5/5
I download this app via AT&T cellular in the car in less than two minutes, that included opening the App Store and searching for the App. If it doesn't function properly on my flt I will come back and let you know. Safe Travels out there!
It fine 5/5
It does exactly what it is supposed to. Just remember to download BEFORE your flight.
Shitties Service Ever 1/5
Ok so I downloaded the app before take off. But when I would go add the movie to play it would have a problem playing and could not even play. About every 10 times trying it would play for 3 seconds you would get all hyped then it stops. My record rn is 5 seconds. Anyways is crashes the app every 2 attempts. I am flying on Alaska but I find it gogo's fault.
Provides a service needs work 2/5
Used to watch a movie on my iPad. My case holds the iPad in one orientation this app displays in the opposite orientation. Not sure why they didn't implement Apple's UI element and allow the screen to rotate. Meant I had to watch the movie with the iPad lying flat on the tray table.
Can't Download Inflight 1/5
By Nickname 3.1415
Delta requires this app to watch in flight movies so it prompts to begin a download. But it apparently can't be downloaded in flight. Not cool.
DO NOT DOWNLOAD 1/5
believe the low rating... I did not. It has hacked my TV app on my iPad (which it uses to display films) so that now on the plane I can't use the TV app unless I have Gogo installed and use the Gogo wifi connection.
F Minus 1/5
By Boston Brent II
GoGo is a similar to the experience of buying a ticket on, dissecting the mountain of rules and fine print of and enduring a flight on a major carrier. In comparison to this app, in-flight Internet and entertainment on the discount carriers is superior in every important way; mainly available content and ease of use.
Great if you follow the directions 4/5
By Rad BOBALIFE!101!
If you download the app like they tell you to before the flight it works fine and has a great selection of shows and movies.
No gogo 1/5
Downloaded the app just fine, but it could never play a movie I selected
READ INSTRUCTIONS 5/5
By Download B4 takeoff
DOWNLOAD BEFORE YOU TAKEOFF!!! Quit giving 1 star for your failure to read simple instructions! A few tips I found out to help in downloading. Download it before you takeoff. If you are in the air and reading this, you're wrong! So, download it before you takeoff. Another thing that helped me was that I downloaded it before I took off. If this doesn't help, you can get on Delta's website and read where it says, " Download before you takeoff." If you can't for some reason download it before you takeoff then you can always download it in the airport terminal, before you takeoff. If not there, then at home before you go to the airport, before you takeoff. I did hear of a flight attendant helping others in flight with slow download times. She had a trick that sped things up. She told customers to download the app before boarding the plane...BEFORE TAKING OFF. So, in review, you should download the app before taking off.
Very slow to download 1/5
By El General Kiwi
How is it that this app can supposedly stream movies but I can't download it in under an hour in-flight. How is this an in-flight app then? Why use an app at all when we could stream this through American Airlines website instead. Gogo is a fail. I hope AA dumps them soon.
Won't play 1/5
Downloaded easily. Nothing will play on it though. Just staring at a black screen and nothing. I can move to other parts of the movie, but it still will never, ever play. Terrible
No major issues here. 4/5
I have used it on my iPad and iPhone and it's no problem to watch movies inflight. There's a slight jitter in action scenes, and it can be a slight pain to switch movies after completing one. Otherwise it is flawless.
Good for one thing 1/5
The only thing good about this app is pretending to download it to get 15 minutes of free wifi.
Movies won't load 1/5
Have app and AA app. Movies won't play. Continuous unable to play error for any/all movies!
took less than a min to download...
i think the secret is to download this app BEFORE the flight takes off 😉
Don't try this 1/5
By far the worst experience I've ever had in flight. I wasted over half an hour trying to get this to work. No movies would load, the wifi was awful, and the app took almost the whole flight to download. I will never waste my time on this again, and you shouldn't either.
Works well, too many taps needed 4/5
Download the app before you board a Delta plane. It works well once I connect to Gogo onboard Wi-Fi. Then I have to click through about eight screens to watch a movie. The service works smoothly on my iPhone 6 with no dropouts or buffering delays
Time for Gogo to go go away 1/5
By Very unhappy app user
Pathetic. Time for another option. Without competition, Gogo is clearly not worried about service...
Downloads fast when you read the instructions. 5/5
So many complaints about the length of time this app takes to download. Well if you read the instructions from delta studio it clearly states that you should download this before your flight so you can use it as soon as the wheels are off the ground! Don't fault the app because you didn't follow instructions. Last minute flights or changed airlines etc. okay I get not being prepared with downloading beforehand. I downloaded the app at home in no time at all! It works great. I suggest if you fly delta then download this now so you aren't waiting inflight for a slow download.