Omg best 5/5
This is the best app! But sadly, you have to wait till cruising altitude for it to work, even though they turned the airplane wifi.
If I give them 5 stars will the app download mid flight? 1/5
By Fantasy 500 guru
The app wouldn't download. I tried multiple times to get it to work and It kept getting to 75% done then would say its unable to be downloaded at this time.
The most tedious portion of this was downloading it after being in the air. Great idea by delta IMO. App worked great. Don’t understand the super aggressive DOWNLOAD BEFORE YOU FLY rant but yeah it would be more convenient if I had done that. Delta planes vary on amenities but I’d recommend just downloading it and updating before the next trip or now that I know about it I’m going to delete it and redone load the night prior. Good app and idea overall. Jim gaffigan was right when he said we have gotten too spoiled when it comes to travel.
Only 1 episode for you 1/5
I went to ninja warrior for the 2nd time on my 2nd delta flight to watch the 2nd ep of season 9 which the tv on some flights have, but this stupid app won't let me go to ep 2!!!!
I’ve been on other commercial flights where there was wi-if but no app to deal with. I prefer United.
Seconds to download 5/5
By Addict in Oregon
I rec’d my Check-In email from Alaska Airlines. Right there in the email was a link to download the GoGo app with instructions to do so prior to the flight. Only took 30 seconds and I’m all set.
This app is terrible 1/5
Downloaded app before take off and never had any luck. App was clunky and useless. Just a way for Delta to drain you for an extra $16. Garbage. If I could give 0 stars I would.
Works perfecto 5/5
Downloaded app at home, worked perfectly on my Alaska Airlines flight!
Worst app, should not need 1/5
Why do you need this app? If you did not download the latest version and get up in the air, you are screwed. I resorted to the screen on the seat, which blows out my ear drum when an announcement comes over, only to have it freeze up and stop working. Thanks for the free movies but if they don't work, what's the point!
App is great despite download 5/5
By Kra z Kris
Like most people I didn’t know I needed this app until after takeoff. But despite being midair my app downloaded within the minute. So I guess it depends on connection or how many people are downloading. Either way mine came quick and it works great!
NONE of the movies will load on my phone 1/5
So, promising nothing is better than promising free that doesn't work. Both directions of my flight this app has been worthless. Movie is unavailable errors. Tried several different titles. Deleted and reloaded in between flights. At least the T-mobile free internet works, thanks for nothing, I'll stick with Netflix
Connect in the air 3/5
I’m looking at a booklet given to me about in flight entertainment that literally says “connect in the air” with instructions on how to download the gogo app in the air. -in response to the aggressive 5 star comment lol. Apps running slow but I’m impressed they can offer it at all.
Make sure u download on ground 1/5
Won't download in air or takes 30 min or fails completely
Keep adding new app 1/5
I’m giving one star, mainly because of the review they have chosen to highlight that’s made to make people feel stupid. All the low stars are the developers own fault as they constantly upload new versions of this app instead of just updating the one that’s there. They also do not tell you this so you don’t know it happened till your on a plane. That, is why people are mad and don’t download before they take off. Perhaps you should tell the jerk who wrote that review (who I’m assuming works for you). Grow up and do stuff right Gogo.
Favorites Icons Hijacked 1/5
By Unfriendly Skies
App worked fine, but several of my iPad "Favorites" icons were hijacked to display the GoGo logo. Research on the web did uncover a solution. I would advise against using it, and bring your own entertainment instead of watching reruns of "The Big Bang Theory"!
Good idea gone wrong 1/5
Smug passengers and stow it with their "download before boarding" rants.
I am not a frequent flyer and I do not hang around people affiliated with airports. I buy the most cost effective flight and prey that the person next to me has no perfume or BO.
The idea to have passengers use their personnel electronic devices for inflight media is novel. Unfortunately the requirement for an "app" is forgotten during the execution. Passengers who chose no to purchase inflight wifi must share a small bandwidth connection to download an app. Why the software engineers decided to designate a port of downloading this app is beyond me. I can only suspect that they engineer team did not want to invest the time and effort.
Took an hour to obtain the app and it drained half my battery. I'll more then likely delete this app in a week and forget to pre-download it next time. Or I'll remember the frustration and chose to fly United Airlines.
App is OK. Promotion is poor 3/5
The app works ok if there's something you want to watch.
The problem lies in the promotion of the app. It's barely promoted and that's once you've left the ground and will spend almost the entire flight trying to get it downloaded. Once it's in your device it works.
Great app if you want to enjoy frustrating errors and no actual entertainment.
Nursery rhymish. 3/5
When it is good it is very very good
When it is bad it is horrid
MAKE IT ROTATE 3/5
Works well but will not rotate to the orientation of the device. As others have mentioned, this is a substantial annoyance when using an iPad with a keyboard case. The video is upside down, and the alternative is holding the iPad yourself without the benefit of the case to prop it up.
App works great...people don't 4/5
It really bothers me when people don't use common sense before reviewing an app. It's not the apps fault that your planes internet was slow. This app does exactly what it says.
Couldn't navigate back to the home screen 1/5
I couldn't get back to the home screen after the movie finished. All of the navigation items and the home button were missing. Rebooting didn't help either. A buggy app.
Couldn get it to work 1/5
By Groupon customer
Tried to get it to work for several times during the 6hr flight and it never did :(
Make sure Wi-Fi is enabled otherwise it never works 1/5
I had my Wi-Fi disabled when I downloaded it. Now, no matter what I do, the app won't install or run. I've tried every sequence of deleting the app and rebooting and I always get the same message "Wi-Fi disabled – enable Wi-Fi to operate the app… Blah blah blah". Guess I have to wait till I get a new phone.
Unable to download 1/5
Not able to download while in flight. iPad. I understand that it is a miracle that we can hurtle through the air while beaming an interconnected network of millions of computers into the cabin. It's all amazing, but I didn't download the app ahead of time and now I have to sit here and not watch Logan. So bummed. Like, whoa.
No problems at all. I have done 3 flys and I haven't have any issues.
Thank you for make my time on the airplane go fast.
Horrible service 1/5
OMG! How bad can a paid service be. Actually took 3 mins to pull up the App Store on a plane just to be able to type this review. Delta please find a decent WiFi partner.
This app needs to be able to operate in landscape mode on any iOS device. While it seems to do that, it does not let you flip the device, which can be a problem depending upon your case.
45 minutes wasted so far 1/5
By Zombie Nanny
Second attempt downloading the app....45 minutes and still nothing. 😒
Okay, based on most of the reviews, I thought this app would really work. But, when I open the app, it just says "Thank you for downloading Gogo Entertainment you will be able to watch on your next equipped flight" or something I'm not EXACTLY sure what it says. And just stays on that screen. Like.... is it loading? Is it not loading? Is it frozen? Is it going to crash? Like PLEASE SOMEONE TELL ME.
Needs Work 2/5
By Chief O
First flight didn't have a problem. On return trip the movie stopped and would not continue even after reboot. Downloaded another movie and would not start. Then tried to watch TV but could not exit and could not get to menu. Tried reboot again but no luck. Finally deleted app but could not reinstall while in flight.
SO SLOW 1/5
Wifi. And service 1/5
By Us can
This is the worst inflight entertainment out of any airline , this is taking half of a 4 hour flight to connect and still loading!!!! I will never fly deltA again
Go go 5/5
Used the app on a recent flight worked awesome. Now trying too re down load it and it's taken forever. But all in all it's a good app. Those that complain about it can't see why maybe it's their settings !!!
Drove me crazy. 1/5
The app only works in home-key-right landscape orientation. Then, if you rest the iPad on the tray table you keep pressing the volume buttons!
It's trivial code to support all orientations.
By Sir Clappy Dripsalot
I can't even download this app because GoGo is so slow and unable to offer acceptable service. Do not waste your money on GoGo... the app? Who knows?
Inconsistent Speed 1/5
I had great connectivity via gogo internet to download this app on one flight, then very poor connectivity the next. Unreliable & frustrating.
I downloaded the app, followed the instructions, andNOTHING but error messages.
Total BS 1/5
They make more money from paid wifi per person then from each ticket sold. Give up on the paid wifi make it part of the ticket and people will go on your plane rather then a competitors for more money
Long download 1/5
Goog needs to figure out how to provide movies inside of the web browser and not require people to download the app. Took 20+ mins to download and they don't deserve space on my phone.
Piece of junk.....unreliable.... 1/5
Good luck....get an error after multiple reinstalls and not working with Delta gogo internet.....if if was a purchase I would return it....only app I've ever had a poor experience and poor rating!
NoGo Inflight 1/5
By RKC LA
Yes, it's as bad as everyone is saying it is. Took about an hour to download the app (in flight). Now, I'm trying to open the movie from the Alaska webpage with the Gogo app, as the page instructed me to do; but, it's giving an error that inflight entertainment is not available.
How long have we had in-flight WiFI... after all this time, this is the best we can do??? This is why there needs to be competition instead of only Gogo.
Gogo is terrible 1/5
By Frequent flier 555
Gogo is terrible. Ironically, they can't provide enough wifi to download their own app. Don't bother.
Works Great and a Fast Download 5/5
It worked great on the iPad and it was a 2 minute download with good WiFi. I got a ton of free movies and TV shows. It was awesome!
App won't load 1/5
App won't load
Works fine 5/5
Lol 1st world problems, people complaining about complementary movies
50 minutes and the app still does not download. Progress circle reached 100% and then received an error message stating "app failed to download." App deserves 0 stars but that is not an option. Do not waste your time or battery power downloading.
Much better!!! 5/5
For those who rated low stars are the ones who experienced slow or not able to download the app while on flying on the plane. I have had that problem in the past but not this time. I got the app in 30 seconds. Really all depends on the connect. Be prepared, download before you enter the plane to avoid the main problem going around.