Not in Range 2/5
By cllge studt
I love/ hate stuff like this, I know your just starting out but let people know where you deliver to off the bat because our friends told us about it and me and my friend in college in Philadelphia are both not in the area you deliver to. Waste of time downloading it when we can’t even use it.
Don’t waste your time 1/5
By philly Ugh
Worked the first few times we used it but the past four times our order either didn’t show up, the driver showed up without our order, with items missing from our order or it was delayed hours. There is no way to cancel your orders on the app and sometimes customer service doesn’t pick up. It a shame because Philly could use a service like this...just one that is actually convenient instead of incredibly frustrating.
GoPuff, you guys are killin’ me, man 3/5
I have thousands of these Puff Points saved after years of being a regular customer, and still, the only “rewards” I have to choose from are currently, and never any better than:
A lighter with only enough butane to last anyone about a day and a half
The dumbest looking pair of sunglasses ever on Earth
A Peanuts holiday 2pc mug set that looks like it’s being re-gifted straight from someone’s great-great-aunt Sandy
A 3-pack of bargain brand clear tape cause ya’ll couldn’t even spring for Scotch
Or 1.5 inch white binder
We know you can do better, GoPuff. Show your customers some love for cryin’ out loud.
Mistake, then no refund 1/5
I placed an order with GoPuff last week, it never got delivered because they were out of a product. Already very annoying. Then afterward when I asked to cancel the order they said I would be refunded. It has now been a week and still nothing! I needed that money back. I will never use this lackluster service again. The app is a tragedy, it seriously looks and operates like it was developed by a child. Delete.
Always late 1/5
By handy washington dc
Honestly they are always late. I'm sick of it now.
Saw it through a YouTube ad, thought ok I’ll give it a try, only to have them cancel my order after they took my money saying it was out of the service area, after the app said my area was fine service wise, stick to Uber eats it get it yourself.
Orders always cancel 1/5
Every time I order something they cancel it
I put in my address, was informed that i was within the delivery range, proceeded to complete my transaction... got a ETA and everything. Then they tell me that I’m NOT within delivery range and my order was cancelled. Y’all don’t have the technology to tell customers whether they’re in delivery range or not as the address processes? Pathetic. This app has a lot of potential but it’s not there yet at all. I hope you’ll improve as time goes by, I’ll check back in a couple months to see if the reviews show something better. In the meantime, I’ll be on uber eats!
good idea but they need to expand there areas or whatever because i need this
horrible company and app maintenance 1/5
inventory is probably wrong 95% of the time. constantly need something i ordered replaced. and orders dont come for at least 45 minutes every time for a simple pint of ice cream and bag of chips.
In Chicago here, and expectations were much higher than they should have been. First time ordering and was a bit irritating. Got the wrong candy, they had to call me half hour after I place my order to tell me to choose different ice cream on the fly, took over an hour. Now that I know what to expect I’ll be sure to order early and keep it basic. I don’t understand what the tipping etiquette is or why it can’t be done through the app. I don’t ever have cash. You should give estimated wait time before I place my order, I would have just went to Walgreens and bought what I wanted vs setting for what you send and having to decide on a new flavor from a list being read to me over the phone. Your whole business revolves around snacks and you can’t even get that right
Good idea, poor execution 1/5
This is a good idea overall but poor execution with your app and logistics. Don’t include a zip code under delivery if only part of the zip code is covered in the zone. That needs to be clarified because you’re charging accounts but not delivering until someone has to cancel the order. Also, in a city like Chicago...there’s absolutely no reason why any part of the city shouldn’t be included.
I decided to use this app after hearing about it. It says 30 minutes for delivery. I only ordered a handful of things. I didn’t receive my order for than 2 hours and the driver was rude. Don’t use this app don’t waste your time!
Need in Boca Raton 3/5
Would do great in Boca Raton I would definitely use this app all the time if we had it in our area and at FAU
The app is good except for I can't figure out his to remove a item from my cart
Fake service 1/5
Ordered 7 items. Was given 45 minute wait time. Been waiting 1hr 45min. ***update they messed up my order. DO NOT USE THIS APP
Good app, good service. Room for improvement 4/5
They’re a fairly new company so many kinks will be fixed I think. Like for example I just tried to use a promo code but it said I needed a minimum order but then wouldn’t let me remove it. Anyway though my delivery was quick. On time. The delivery costs are much lower than postmates which sets them apart in my opinion. What I think they lack is a tracking map. Other than that, good options, good pricing. I had a good experience which it looks like some people didn’t. I’m in the Seattle area, for reference.
I’ve used several delivery services over the last year, and this one is honestly lacking. They don’t have an inventory system, so several items I ordered needed to be replaced. My order took just about 70 minutes to arrive. My biggest issue, however was that none of the items had indicted sizes. I ordered several different chip and candy items, which I assumed were full sized based on the prices. I was disappointed to realize all but one item was just snack-size or single serving. $3-5 for a single serving of chips is just way too much. Too expensive to be worth it.
They are writing their own 5 star reviews... 1/5
I stumbled upon this from an advertisement on Snapchat. Good marketing on that part. Went scrolling through the reviews and the majority of the "5 Star Ratings" are based off the same format. All the names are first, middle initial, then last name with very unauthentic comments. Always comes off scammy when the company needs to write their own positive reviews. It's a good idea for an ap you guys but you need to listen to your customers & generate sincere reviews!
Be prepared to wait 1/5
If I wanted to wait over an hour for my items to be delivered I would’ve ordered them from Uber eats. The most annoying part is that they literally build their business and sales pitch around quick delivery. Every time you order it tells you your items will be delivered in less than 35minutes. Sadly this is a lie 9/10. Why you lie go puff? Why?
Contacting and tracking the drivers 3/5
How are we supposed to contact the drivers or track their movements to help with directions if needed?
It’s really hard to consider customer service terrible as a college student but this was the definition of it. Driver was lost for 20 minutes, forgot some of my stuff and had to come back, then got lost again for another 20 minutes. Should’ve just asked for a refund.
Do not recommend 1/5
By YOU SMOKE HUFF
Put in my address said im in an area that they deliver too placed an order got a call 5 mins later saying they cancelled my order im not in there delivery zone
Don’t trust the 5 stars 1/5
Anyone who ranks this 5 stars works for gopuff...
False delivery times 1/5
By BSB chick
Original quote was thirty minutes. Didn’t arrive for an hour and thirty minutes. EST time never updated. I called customer service twice. First call I was transferred to a busy signal. Second call I was told they were busy and the driver still had two more stops before me and it would be another 20 minutes. Poor experience all around. Never again
Wish there was one at my location 2/5
It’s not available at my location
Stolen money 1/5
I order some things and they cancel my order because SOME HOW I wants in their “ delivery “ area but according to the app I was.. so I got a call saying that they were going to cancel my order and refund me. It’s been a week and still no refund.
HORRIBLE APP 1/5
GOT OUR ORDER WRONG AND THEY SENT OUT ANOTHER REPLACEMENT THAT CAME IN DAMAGED.
Hey we need this in Cleveland Ohio
Get Cheezit White Cheddar Grooves 1/5
Your app looks pretty convenient. I downloaded it because I live to consume Cheezit White Cheddar Grooves and I want them right now. You do not have Cheezit White Cheddar Grooves. Please rectify this unspeakable tragedy.
Just terrible 1/5
Gopuff's tag line is 30 minutes or less, and they have been over an hour late the last 2 times I ordered. Will not be ordering again. We've been calling customer service for the last 30 minutes and no one is picking up at all. (Also, class action lawyers out there, seems like there's a lucrative lawsuit opportunity.)
Don’t do it 1/5
At first it seemed pretty cool. They had a wide variety of things to choose from and they were neatly categorized as well. But after ordering my first order, I came to the realization that I needed to move this app from my food folder into my game folder because I got played. Save yourself the trouble. Still waiting on my food.
Utterly Piss poor service 1/5
Save your time, don’t download the app! Instead walk to your nearest store. Even if it’s 15 miles away and it’s -12, it will be faster than this service. My delivery never showed up! They did let me know, two days later that service to my area wasn’t available. Let that sink in..... Two days later, after ordering, for a 30 min delivery...I was notified service wasn’t available!?
Takes too long and customer service is TERRIBLE 1/5
I waited close to 3 hours for my order to arrive (even though i love less than 2 miles away). I tried to call to cancel but NOBODY PICKED UP THE PHONE. I used to love this company, but since the hipsters started making a little bit of cash they stopped caring all together. Don't support them.
The app seemed so convenient and it was really easy to use. It was straight forward and gives you almost everything you need. I ordered a couple of snacks late night and it never showed up. Supposedly, my location was out of reach from their warehouse I assume. I had to call the actual company in order to find this out so if you’re good doesn’t show up, it’s most likely because you’re out of their location zone.
Total Arse 1/5
By Chicken Wing Dan
I ordered 1 item. The app said it would take 20 minutes deliver. It took two hours!
Wish you were here... 5/5
By JR Griggs
Moved to Gresham OR from Denver. Miss the convenience of the app. Can’t wait till you all expand more.
I LOVE THIS APP 1/5
I am thankful for who ever created this app! YOU'RE A GENIUS!!!!
By Chang Brian
At the beginning I thought it was a cool app so I downloaded it. It turn out to be really cool, but there are few things that are really really over priced. I will stay with this rating and comment until things get better.
Always inconsistent - never reliable 1/5
Used the service 8 times. First two deliveries were great, the rest were horrible experiences. Over 1-2 hour wait times with communication (one time it was 4 hours and then they cancelled) I have waited a year for changes and still experience the same issues. Be warned
Took over an hour and a half 1/5
I live in an area right next to a college campus in a fairly large city. I ordered from GoPuff at 7:28 PM and received my order at 8:55PM. Why guarantee “30 mins or less” if orders will take this long to deliver? Why can’t I have an option to cancel my order in app? I was supposed to go out last night and ended up staying in because I didn’t want my order to get left on the porch - it contained soda that I did not want to freeze and explode. I understand that sometimes orders will take longer, but they need to update the time in the app or give a courtesy call to let the users know an approximate timing.
I will not be ordering from GoPuff again, it’s faster to walk to the convenience store 5mins away, and worth it even in the cold.
By It's Diego!!
Perfect for any college student 5/5
It’s obvious that they’re main audience is stoner college kids, which I fit under. When I first saw it I thought it was just for quick snacks and such, but when I opened the app I saw a lot of different options, not just food. They gave me an estimate time for delivery, and delivered it 10 mins before the estimate time. I was caught off guard and was in the middle of an Overwatch match, but the driver was very patient and waited for me. I didn’t actually see the text saying they were here until 7 mins after it was sent and missed 4 calls. They were patient for me to reply and I received my items in perfect condition. It’s really for college kids who are on campus while the dining hall is closed and are hungry but don’t have a car. Pretty cool service den/den
Too slow, and payment issues. 2/5
The app is a cool idea, but it’s way too slow, and when I put in my payment information it says it’s encountered a problem with processing my card.
Good idea, poor service 1/5
I have order a few times from them almost a dozen and I would say 2 or 3 of my orders were missing items, and for some reason they can never deliver within the 30-45 min time frame they say! Just ordered somethings at noon and it’s now 1:30 and still haven’t received my things... I’m pretty much done with gopuff not convenient at all.
I usually trust reviews whenever I’m downloading an app like this and something that I saw a lot was that the deliever time is always veryyy late. I’m pretty sure someone said that it took the delivery guy like 2 hours to reliever somethings but that was so not the case for me. I decide to order off the app, preparing myself for it to come late (you might be thinking why order it than? But I was really hungry) but I was so surprised when it literally came earlier than 30 mins it felt really quick I think it came within less than 10 minutes from me ordering AND I got a free item! So I think this app is really great!
so glad I didn’t put my credit card in, placed an order, got cancelled three times and then when it finally went through, I waited the hour that it said it would be to get delivered and it never came! Thanks for nothing
Not Worth It 1/5
Like many other customers, I only ordered a few things and some of it was missing. Driver said they'd send someone else to deliver the last 2 liter. I called about 45 minutes later just to get a status update, and no one had even assigned a new delivery. They didn't even have any more of the soda I'd already paid for so I just asked for a different one.
The whole ordeal took over two hours and just really wasn't worth the trouble for a few sodas.
It’s okay but like others have said, I’ve had things missing and stuff not show up for over an hour. Oh and why is Dr. Pepper always sold out??
By Brookie 6240
This app seems great but it still doesn’t deliver to my area code