Terrible Service 1/5
Didn’t call but said they did and never got my orders. Had to call customer service twice in a span of 2 hours just have the manager send the order again.
It’s noice 5/5
By Joe Fontain
Fast and easy to use. Really good product selection
Never on time anymore 3/5
Used to order from goPuff all the time, but I can’t even remember the last time my order was delivered within the estimated range. Used to be so fast, but now I’m wondering if the delivery is worth the extra cost over walking to the convenience store.
Waste of time 1/5
By killed my high
It has an estimate arrival of one hour, we’re going on two. I’ve been on hold for 25 minutes listening to Don’t Worry About a Thing on a loop... what a Joke!! Was still going to accept the order when customer service said they’re backed up and the order was still at the warehouse but their attitude was horrible, unapologetic, unhelpful and when we said let’s cancel it they hung up the phone!! Annoyed as hell. Waste of time.
When goPuff first came out it would be a completely different review and experience. But seems like they simply don’t care for the customers. And they never answer the phone they will literally have you on hold for hours and just hang up on you once they finally pick up.
I love this app and service but would like more transparency 3/5
By All Kinds o' Music for Me
I really love that in such a sleepy town where everything closes at 9, I have this app to order late night munchies. I’m always greeted by someone friendly, and my order has always been correct. However, I wish the dev team had included an option for the app to update the consumer on the arrival time. I understand traffic and other orders can take time and I want to be empathetic to the driver, but 2/3 times my orders have been over an hour late. Even now it’s been an hour since I ordered, and it’s getting pretty late into the evening. I think the drivers should at least be able to send a simple text update like a new estimated time of arrival.
What’s been going on?! 2/5
I used to love getting everything from you. It was fast and convenient but now it takes almost an hour to get my stuff. I’d be better off walking to the nearest convenience store which was your major selling point. That I didn’t have to did that. I hope this changes in the future.
By T Mal
Awful customer service. Waited 3 hours for my order, called to get a ETA and the rep explained that drivers called off or something. Hour later I call back to cancel and the rep goes "okay" and hangs up. Couldn't get thru to anyone but it said it was cancelled on the app. Wow. Never again.
Sometimes fast & sometimes slow 3/5
By Anna Pilipuf
The first time I ordered gopuff I was on the first floor of my apartment building looking at the vending machine, but it didn't have anything I wanted, so I decided to try gopuff. They arrived before I even got into the elevator to go back up to my apartment! BUT the second time I ordered, it took an hour and a half to arrive, I got two extra items, was missing on item, and got charged $3 more; not that it’s a huge deal, but it’s annoying. And they didn’t tell me that the driver doesn’t carry change until he arrived, so I had to pay in quarters!
I live in a small town and could not order anything because of that. I wish they could expand.
Good but still needs work 4/5
By Me idiota
It would be great if I could see where the food is coming from so I know when to be at the front of my apartment. Maybe a little mini map or something
Yeah it's super cool if you live in two cites, expand douchbags
Horrible with delivery times 1/5
They advertise 30 minutes, but it has taken them hours to deliver items. Even as I'm writing this, I'm currently waiting(57 mins so far with no message yet of how far the driver is) for my final order. If the drivers are the problem it's still the companies fault. Don't hire sub par employees.
I never review anything but i have never been as disappointed as i was today since the weather today is horrible and i don’t have my car today and i was craving some cookies i downloaded and opened this app and it said i was in the delivery zone and i made my ordered it said it was on the way... and then i get a call saying they are sorry but i am actually right outside of the delivery area and that they were really sorry and they would refund my money. It was just a horrible feeling of disappointment because i was already tasting the cookies and the rest pf the things I ordered 😒
Good until I got this one today 1/5
Had a lady tell me to come get my bag like she wanted me to walk to her car to get my things , I feel they need to see who they are hiring for to deliver peoples things
Inconvenient and untimely 2/5
Expect the estimated delivery time to be at least 45 min longer than predicted. I waited almost 2 hours for a bottle of wine and when I emailed customer service to complain they simply responded with “we only had 1 driver working that night”. If you are understaffed then it would be smart to warn customers when checking out. This is a constant problem - we won’t be using GoPuff again unfortunately
Just rating based on app 4/5
By Adam V and Jazzy J
Kind of slow to load, should give users a way to request new items. I was looking for specific things that I'll just have to get myself.
Yumm Chocolate Sex 5/5
Make sure to buy condoms as you’re at it Chocolate Sex You’ll need it Chocolate Sex was the best part
Last 3 times I ordered it didn't come until 1-2 hours after it was supposed to. Do not use!
Good but not great 3/5
I love this app when I'm in a pinch and it's late. However, they still have some kinks to work out. They can be quite slow which is frustrating. Once my gelato had melted and been refrozen which is quite unpleasant. A few items have been missing in the past (never anything significant - often a piece of candy or the like). My greatest complaint however is that they don't sell full sizes for the most part. When you order a bag of chips it's a very small one. Note: XL cheese its are big squares not a big bag. I do still order from here frequently as there is nothing else with as much variety that will serve me late at night when I'm often awake due to my schedule. I'd recommend, but with not without a little hesitation.
Horrible Delivery Times 1/5
By Jessica Belless
Order didn’t arrive after 50 minutes past the latest it was supposed to be here. I went ahead and cancelled my order. This is the second time they had been exceptionally late. I won’t be using their services again.
It’s a scam.
Delivery fast af!!!! 5/5
By Loyal gunna
Sour patch and beer? I think I’m in love!!!
Super Convenient 5/5
Just moved to Philly. Didn’t have a lot of groceries my first few days. This app was perfect for stocking my kitchen and fridge with the essentials (plus some treats like Ben and Jerry’s).
Quick, super convenient service. Driver was actually competent and polite.
Also, very surprised by the wide range of products on this app. More than just convenience store items. If you really explore you’ll find some cool items that you can get in no time.
Will definitely be a returning customer.
Best app ever! 5/5
I don't think I would've survived college without this app. Nothing like working on projects all night and getting monsters and other things I needed at 4 AM without leaving my house. 🙌
Can't live without it 5/5
All day and all night...everything I could ever need!
Awesome app. I always GoPuff when I am in sticky situation or when I just want late night ice cream super fast. I ordered headphones while I was at the gym yesterday. Game changer!
Late Night Lifesaver 5/5
By Swedish Fish Plz
This app is actually a life changer, I ordered and it was literally at my door in 10 mins. Not overpriced, plus they have halo top. Sry bodega 500 feet from my apartment but gopuff has my 🖤
It's the best! 1/5
By It's Diego!!
The greatest thing since sliced bread!!!!!
Gopuffin for dayz 5/5
Ice cream for days :$$$
Great experience for first time 5/5
Finally found a quick delivery service for beer. Going to try out snacks next order as well!
I was ordering from these folks regularly. And I put in an order for one night when she excepted took my credit card information which I’ve been using all the way along. This is a good service for me because work late at night and I am in kind of a dead area to run to open convenient stores. So I do my usual order and I get a call that says oh we don’t deliver to that area. This all is news to me because I had been getting regular deliveries from them. Seems like my part of town is no longer good enough for them to be seen in. And the only things that you don’t want to see in this part of town late at night are the rats that run in the streets a.k.a. goPuff
Fastest, cheapest delivery 24/7! 5/5
Need I say more?? You can't find these qualities with any other service. I've needed some last minute goods on more than one occasion and these guys always exceed expectations!!!
Best app on your phone!!!👏🏻👏🏻👏🏻 5/5
By Jori Cakeri
Love their service. They have everything you might need when all the stores/restaurants are closed. Not just food , ice cream, school supplies, pet food and BEER. I order from them all the time. only $1.95 delivery fee. They promise 30 min delivery but I have always received it in less than that!!!
Awesome service! 5/5
I love this service! They delivered a bag full of snacks in 35 min and also threw in a free red bull, sticker, magnet, and sucker. The delivery person was friendly. I also love how it is open late night. I will definitely continue to use this service! The only downside is that the prices are a little high.
By From da hood
Had a minor, non-life threatening allergic reaction but needed Benadryl and Tylenol ASAP. Had a fever so I couldn’t go out and grab it myself. Ordered it from gopuff and 16 minutes later the guy is at my door. Fantastic, great job! 👌👍
Great Service 5/5
By Sore rush flab
I was a bit weary upon seeing the limited reviews but tried the service out. The delivery came in a timely manner and the guy who delivered it was an absolute sweetheart.
Just received my order and thought I'd review! 5/5
By Right fields
Great experience, got everything I ordered in about an hour. Even with all the NYE rush. Will definitely use this again!
1st try success 5/5
By Backend field
I was sitting at home on Thursday watching the hockey game. Did NOT feel like leaving. I downloaded goPuff and ordered immediately. It came with about 30 mins. Driver super cool. Potential to be great.
Life Saver!!! 5/5
By Shahs shahs be
Too inebriated to drive? Too LAZY to go to the store? Boom. gopuff is the bomb.
Love it 5/5
By Hushed Hebrew brig
I have always received what I ordered, and I can't believe how fast the driver is on the road after I submit my purchase. I have also used this away from home on vacation when finding a local store was not convenient.
Great Service 5/5
By Foeifje melding fowls
This is an awesome app that provides a party whenever you need one. I can order and have it delivered within a matter of minutes when I'm having last minute guests, etc
Great service, great app 5/5
By Frisch Vaughn give
Simple to use, quick access to a huge variety of booze. Really great for mid-party when you realize you didn't get quite enough beer or snack
By Row yah diehard
I like that its easy to use, there are plenty of options, the prices are reasonable (the delivery fee is totally worth it for what you get) and they have always been on time.
Easy to use and always on time 5/5
By Griefs Nyah's Herut
ve ordered thru the app multiple times and never had an issue. I live in the suburbs and there are not a lot of services like this so I was thrilled to find goPuff.
Fast and friendly 5/5
By King Pushkin Virginia
Awesome service! These guys are just amazing. I would recommend this delivery service if it's in your area. I wish it was more widespread because I want more of my friends to be able to use it!
The best 5/5
By Gotham Buffon
After an ankle injury this app was my go to - totally helped me when I had people over . It's reliable and the customer service is amazing .
By Youths rush
Time saver and a fun way to learn about new products. I've introduced many friends to goPuff and we all love it.
Great service 5/5
By McGuire Gdynia
Love the service and convenience of ordering I am in power chair makes it easy to order when I need.
Total scam 1/5
NEVER shows up in delivery window. EVER. Says it takes 30min, at best will show up in an hour. Boyfriend just downloaded the app and we've been waiting 2 hours.