By Ernie Purcell
30 min deliveries are a lie unless you're a newbie. Company is run by terrible people, I've known multiple people who worked there and they all quit because management was so terrible. Just bad in every aspect
HORRIBLE APP. Don't use 1/5
The order said he was 1 min away. He texts and calls and says he is here. They usually come inside a drop it off at front desk. I wait there for 10 min until I call and ask where he is. He says he was sitting in his car in front of the building. I had to call him. I ask him where he is. He is 2 streets down and refuses to come to where I am. HORRIBLE customer service. I then finally give up after multiple phone calls and him refusing to drive to where I was I walk over to his car. He then hands me the bag. Minutes later I open the bag when I get inside. It was the wrong bag. I then have to call him back and tell him he gave me the wrong bag. I asked him to just bring the right bag inside to the front desk. He refuses to do EXACTLY what this company is supposed to do.(deliver stuff to your door) I then have to go find him again and walk to his car to get the correct bag. NEVER using this app again. HORRIBLE customer service and not worth the hassle. Don't hire people who don't do what your business says they do. I would rate zero stars if I could.
Idea is awesome, BUT... so many thing I sometimes want in urgent but you don’t have!! Just a couple things for example, sometimes I just need a hair band or hair clip so my hair won’t be on my face all the time like when doing sports, YOU DONT HAVE HAIR BAND; sometimes I feel cold in door, YOU DONT HAVE BLANKET OR JACKET; sometimes my shoes are hurting my feet, YOU DONT HAVE FLIP FLOPS; sometimes I have small cut on my skin, YOU DONT EVEN HAVE BANDAID. You are wasting such a great business concept! UX people in the team you should really go do more user research.
Used to be my fav app until they had “hours of service” 3/5
Used to be my fav. I order like 6 times a week ... then today I tried to order ice cream at 7am and told me they are closed between 4-8am. I’m sad without my cookie dough ice cream now.
Don't even bother 1/5
By Jesse Menchaca
Do not be fooled by the positive reviews, they're fake. They all sound the same and give out unrequited details.
Great way to stay off the road when you're high as a kite, and need some munchies in your life. Highly (no pun intended) recommend!
This app/company is absolute crap. They claim they'll deliver in 20-30 minutes. My first order took 2 hours and my ice cream was completely melted when it finally arrived. And the worst part is there is no way to get a hold of someone through the app if you want to check on your order or cancel it. WORST CUSTOMER SERVICE EVER. They deserve to go out of business.
Great experience for first time in long time 5/5
Finally found a quick delivery service for beer. Going to try out snacks next order as well!🗝🗝🗝🗝
Check location before you order. 1/5
So even though my phone's geolocation is within their delivery area, they called me to cancel my order. Apparently my zip code area is too large? They are still charging my card for the $25. But they have to issue a refund. Terrible app development.
Worked great until they refused service 2/5
I ordered from them every now and again and it was always delivered pretty quick. Tried to order again and they refused service because they changed their map of how far they delivered. Super unreliable and honestly not worth the price.
Gopuffin hard 5/5
I use gopuff on a weekly basis. Best delivery service out there 🙌
Best app on your phone!!!👏🏻👏🏻👏🏻👏🏻 5/5
By Jori Cakeri
Love their service. They have everything you might need when all the stores/restaurants are closed. Not just food , ice cream, school supplies, pet food and BEER. I order from them all the time. only $1.95 delivery fee. They promise 30 min delivery but I have always received it in less than that!!!
Best app ever 5/5
Misleading ads, not available in most areas 1/5
I downloaded gopuff after seeing a Facebook ad that the service is now available specifically in my city for delivery of 30 minutes or less. Upon downloading the app, I was immediately told that no, it is NOT available, and that delivery would take 2-3 days to my city. Seems like a scam to get you to download by showing you misleading ads.
Not worth the download 1/5
I wish I had read the reviews before actually placing an order. I live within a zip code they deliver to, placed an order only to be called and told that they don't deliver to my area 😑 and that my money will be refunded in 2-3days... why was my order even able to be processed if you don't deliver to my area?? This is bs!!!
Terrible service 2/5
By Bryceyyybooger face
First off the timing is way off, and they take more than an hour for almost all of my orders. Then I place an order and have to call to tell them to get my order out cuz they're slackers this app is pointless I could've been back from the store a long time smh
Coolest app ever! 5/5
NOTE: to the person who left the whiny review about the expired ID, ummm buddy, you can't get no where in life with an expired ID what makes you think you can get served alcohol with one? Don't be lazy. Get a new ID and don't discredit something that's your own fault.
ANYWAYS---This is such a great idea and so awesome! I just did my first order tonight at 10pm. Came to about 20$. I ordered some candy and cereal! How random!? I was hungry. But it was delivered to me in about 35 minutes. Delivery was only about 4$ which is great. It's free delivery if your order is over 50$. I got a little sticker in my bag and a goPuff flyer. It is the most intelligent simplest thing to ever have invented in an app! Who could complain?! Late night snacks ✔️! LOVE IT!!!!! will be using this app constantly !!!!
They will screw your order up but chances are they are they are just as baked as the purchaser.
Forget goPuff 1/5
I'm working outside on my car, mind you it is 103 degrees outside! I make a simple order for an 8 pack of bud light and I take a break from my work and await my delivery. I answer my door and take my beer only to be asked for ID and be told that it is expired so due to your ridiculous, inconvenient and unprofitable policy I was denied my purchase. You have a repeated customer for good thank you very much.
Poor Service 5/5
By Angel Blasian
They have delivered to my destination multiple times. I just tried to place an order and they told me they never delivered to me and that they can't deliver to me because I'm out of zone. The app allows me to deliver if I couldn't then the app wouldn't allow me to order. Is that allowed to happen?
Rip off 1/5
I was sooo excited to use this then I really wanted some gum so I sign up and I go to checkout and I have to pay 8.00 shipping for some gum?! You have got to be shitting me
Let's you place the order then tells you they can't deliver it 1/5
Dumbest app ever. They let you place the order and then call you to tell you that you're out of the delivery zone. Also I live in Seattle-a major city. How can I be out of the delivery zone. Good luck having a successful app with that business model and a buggy, defective interface....
Great service 5/5
5/5 service, very useful
Area Issues 1/5
By Sugarboobs mcjiggletits
If I could give them a zero out of five I would. They pick their delivery zones by zip code but pick and choose which parts of the zip code to deliver to. They also don't tell you that you're not in the area until well after you've placed the order and AFTER they've already charged you. And when you call they just say there is nothing they can do. Customer service clearly is not important to them.
Best delivery service 5/5
Order arrives in minutes
Don't know how I got through college with this. No more finding a DD at 2am!
Love this 5/5
Ice cream, condoms, and beer delivered? Love it
Charges account but no delivery? 1/5
By L L west of 52nd
I placed an order, was charged, waited an hour and had to call to find out why. They told me they deliver to my address but not my block? Will never order again from this judgmental opinion of certain blocks simply because they are not on penn's/drexel campus but can still charge my account and let an order go through.
By A teen girl
My order was cancelled, there was no push notification for this, I had to check on the app itself. That alone isn't the reason for the poor review, it has now been over 10 days and I was originally told it would take 3-5 days. When I reached out to them about this after the 5 day, not an easy task either, I was told it someone had just processed it and it would be refunded "within 24hr" and when I emailed again after that time period, I was once again told it will be another 3-5 days. It would be one thing if I cancelled the order, but they cancelled it on their end.
Delivery time inaccurate 2/5
I love the stuff I've ordered and it's such a convenient selection. But it always estimates delivery time so poorly. Today it estimated incorrectly by 43 minutes and counting. And it doesn't let me know any updates nor do I get contacted by my driver
Drivers can't seem to master the simple task of delivering snacks in a timely manner. Orders often wrong, ice cream melted, delivery often late... not to mention the massive mark-up on prices.
Bad delivery 2/5
An hour later my order was delivered and the app said it was on the way when it wasn't .
Order was cancelled 1/5
Placed order. Shortly thereafter received a call that I'm "slightly outside" of their delivery zone. And: "I'm not sure how you were able to place an order..."
Maybe because I'm in the zip code that you deliver to? Money will take three days to get refunded. Feels scammy... - Newark Delaware resident
Obsessed ❤️ 5/5
By Thank you Lyft
I've had the app since January. I have ordered multiple times each month and it is wonderful and perfect each and every time. The convenience is absolutely the best thing ever. I'm a hermit and homebody who rarely likes to leave the comfort of my home and I love having SO MUCH right at my fingertips. The deliverers are always punctual, professional and friendly. I appreciate that my deliveries are always accurate and on time! I also love that sometimes they add little bonuses like stickers and things like that. I can't tell you enough how helpful GoPuff has been to an introvert like me who just needs a few things to munch on or things to stock my medicine cabinets. Beyond thrilled I saw an add for this app. I don't know what I'd do without it.
Thought this app was great but my friend works for gopuff and they write rude childish notes about customers in the notes section of your account for other drivers to see. Won't be using this garbage anymore 🤷🏽♀️
Great company 5/5
Great app from a great company! Love it! Ice cream thirty!
It's the best! 5/5
By It's Diego!!
The greatest thing since sliced bread!
Lives up to the hype 5/5
This is a great service with great selection!!
Could it be better ? 5/5
No. Came in minutes . Can't beat it . Don't know how they do it!
Awesome concept! 3/5
I have used this app many times. Sometimes I get my order in 20 minutes and sometimes I get the order in an hour and a half. What I have found using it a lot is that there needs to be improvements to the app and what the customer has access to. I recently placed an order on a Saturday night around 10:30. I did not get my order until about 12am. Yes, I know it was a Saturday night, but I was not told it was busy or there were many orders ahead of me. It was very difficult for me to find a contact to call and see if they had any idea where my order was. Also, I thought it would be helpful to show on the app or get a text that your order is on its way or the driver just dropped off an order and yours is next. Like uber and Lyft, you can see where the driver is or how far away they are so you get a sense of how long you have to wait for your order. Also, I think the app needs a contact driver button after the estimated time is out. After you're waiting 15-30-45 minutes after the estimated time, it's hard to guess where they might be. It would have been helpful for me to call up my driver and see if they were lost or wonder how much longer it would take. Another small feature that I think would help would be a special request before you order or after you order. It would have been helpful to tell the driver about a gate code or if you live in the b section of the house if it were a duplex. I'm going to continue to use the app because it is an amazing concept and they have so many choices and it makes live a lot easier especially if you're a student and don't have a car.
Great service and deliver fast!
This app is so annoying like seriously you guys need to expand! I've had gopuff downloaded in my phone for MONTHS and it still keeps saying "gopuff is not available in your city blah blah blah". Seriously you guys should expand this would be huge.
Ordered ice cream and beer. Got to me quicker than I expected. Used it a few times haven't had any issues
Best Delivery Service Around! 5/5
I just think it is awesome that I can order freaking ice cream and get it with in 15-20 minutes!! I am a avid customer and I have never once had bad experience, the drivers are super nice, if there is a problem with my order the managers call me right away to fix the issue and everything all around is perfect! Not every time my order arrives in 30 minutes but I understand, businesses get busy! And if I still get my order within 40 minutes that is still awesome! Because if I were to order a pizza it would take 2 hours! Awesome app all around, download it and give it a shot! I heard this is a company that started not to long ago so I always look past the bad reviews as no company can start off 100% perfect. Download it!
Fire flames 5/5
This app is electric
This is the best delivery service! 5/5
By FD Mayer
GoPuff has exceeded my expectations. I've had so many problems with services like postmates and instacart taking forever, but gopuff is always there super quickly and the experience is great.. Awesome app!
Love it! 5/5
By Adib M
I never sleep early and I don't like to leave my house at 2 in the morning, this is awesome!
So clutch 💯