Somewhat helpful, but needs more 3/5
This app is a great idea and is definitely user friendly. But it just doesn’t quite do enough to be totally useful. Like other people have said, it doesn’t provide enough account information like loan and payment details or even your Great Lakes ID (come on, really? That should be there for quick reference.) Basically all you can do on it is make payments. While that’s awesome, it needs to do and provide more to be truly useful. Until then, I might as well just use the mobile website.
Good, but could be better 4/5
It’s pretty basic with your basic loan info showing up. It’s easy to use and navigate, which is great, but I wish there was a way to look at more specific info about my loans.
Touch ID is missing 3/5
This app became handy to pay off the loans, but major feature is missing (Touch ID).
5star if you bring Touch ID
I like it! 4/5
Works really well, even when paying via a check.
Easy pay 3/5
This app helps to make it easier to pay off loans and send in IDR documents and be able to contact them, just could show a bit more information on the loans like the we site, they also need an option to allow notifications of when payments have processed, and when payments are coming due theirs no option to play around with those settings in-app. Plus is i don't waste no more than 3 minuets when paying my loan.
Nice, but doesn’t go far enough 3/5
App is decent. Wish there was more detailed information regarding each individual loan. In addition, it would be great to have a screen where you could see the amount that would be applied to each specific loan from you payment. A pie chart would be a great way to illustrate payment allocation.
This app is trash
Does the trick 4/5
Need Touch ID login.
Good, but not enough 3/5
By Fix so we can play them
Good app for making exact payments.
1. Touch ID
2. Ability to customize notifications and push alerts.
3. Messaging capabilities.
4. What if scenarios would also be nice, like you have with your Credit Score. To be able to use the what if scenario to help you see if you do this, then it would equal this. There is so many options on payments and excess payments it gets difficult to know if your making the right decision, and making the wrong one could cost you a lot of money.
Needs Touch log in 3/5
App works fine but really needs touch log in. Or at least the option to remember password
Good, but basic 4/5
If you would like to conveniently make a payment or check your balance, the app is great. However, if you would like to see which portion of each loan is subsidized vs unsubsidized, that's not an option. The full site is still needed to answer that question. 😕
Information is missing 1/5
No option for sending attachments, no email address provided. Snapshots are of poor quality. Very slow customer service, no weekend hours. Bad.
Please enhance 3/5
By R/T Kev
You folks offer a really vital and important service to students and others. Please find a way to make this app smoother and please make "Touch ID" for iPhone users one of the first improvements.
Touch ID 3/5
By N Hen
App needs Touch ID!
Touch ID and messages 5/5
Touch ID for login would be great.
I think being able to view your messages in app would be awesome too.
Really buggy, phantom payments 1/5
This app is really buggy and limits the options of repayment that you have. It also forces you into specific amounts. If anything doesn't work, don't bother calling customer support, because they don't know anything about it, and have no sense of urgency or care about double charges, incorrect scheduling or reversals. Save yourself the hassle. Don't bother with this garbage application.
Touch ID 4/5
Touch ID please
Good App 5/5
Can touch ID be added please?!?!
Good App 5/5
Easy to check the status of your student loans and make payments and see history. One thing I would add is touchId. Please and thanks.
Great App! 5/5
This app is a really convenient way to keep track of account balances and make payments. Highly recommended to anyone who has loans serviced by Great Lakes!
Love the App. 5/5
Definitely recommend this app for anyone who has to pay these suckers! Love the app, HATE having to pay them ! 🤣
Decent app 3/5
Dare I say it?
Umm, Touch ID? Really?
Needs work 2/5
This app is great for making payments and viewing loan statuses (past due or due). The app has need for improvements.
1st - logon simplification via pin and Touch ID
2nd - information and capabilities should be almost identical to the full site. Many people use their phones to manage their financial lives, some do so exclusively. Not having all the capabilities and information available via app takes value away from customer.
3rd - add keeper usability to app
The first suggestion is very simple to do as the technology does not have to be reinvented, just simply implemented.
Best Company To Invest In For Your Future 5/5
Knowing an education is a priority MyGreatLakes helped me get there. So far they make getting an education fun and convenient when it comes to paying back there are many options. I have recommended them to as many people as much as possible. The app is amazing as I have it on my iPad and iPhone. Keep up the great work Great Lakes
TOUCH ID 3/5
This app is decent, I would love to see more features and details on payments/remaining balances on each loan without having to go to the desktop site. ALSO pleaseeee update to include Touch ID. I can never remember my dang password and basically every other login app uses Touch ID. Get with the program, guys!
Add Touch ID for password 3/5
Please add Touch ID for passcode!!
Won't allow October 30th 1/5
How can I come to a roadblock so quickly? I thought I'd at least be able to input my DOB
Accessible easy option for repayment 4/5
I think this app is great for repayment. It is, however not without its flaws. I'll start with the things I love about it: it's easy to set up, it offers notification settings and account management, and my favorite feature - it allows me to dedicate which loans and what percentage the excess payment applies to.
The cons are that I can't do that with the principle or required payment. It also doesn't offer a breakdown of the loans without digging.
Overall I give it 4 stars because there's always room for improvement, and I do appreciate the ease of use and simplicity of it.
Touch ID please 1/5
I see several reviewers requesting Touch ID as well. When this is applied, I will be happy to raise my rating.
You can not see individual loans and how much interest it being accrued monthly for each loan.
Needs more work 1/5
It's okay just for making payments thats all. All these other reviews are fake reviews put in by Great Lakes
Touch ID 1/5
By Agent Zi
Touch ID login feature is preferred for convenient sign in
Touch ID Please 4/5
It'd make logging in much easier.
Not bad 3/5
I'd give more stars for Touch ID, I don't like typing in passwords if I don't have to.
Impossible to use 1/5
Even the simplest payment features are impossible to use. Boo hiss!
Good app 4/5
It could always use a few more features but the app served its payment purpose well
Useless nonfunctional app 1/5
The app takes my username, password and pin and tells me I am ineligible to use the app. When I call Great Lakes, they tell me it must be a problem with my iPhone since I can log in is if my computer. This is just a regular customer support person because they have no technical support
Nice app 3/5
This is a nice app. It's quick and handy. I would like to suggest two additions: Touch ID and the ability to see each of my loans individually. As it stands, I have to log into the desktop Web site in order to see my progress on each of my loans under my account.
Bad pp 1/5
By Vicky vipies
It won't let me log in after I "successfully" registered. It doesn't work. It's a really bad app
Hard to find info 1/5
I tried 3 times to create an account and each time when i attempted to put my state the app booted me out so i deleted it 👎🏾 very disappointed
A- App 4/5
Considering its a government app it's pretty good. I wish there was a tab to see the breakdown of your loans instead of just the summary.
It's ok 3/5
By Bad brad 35
I use the app to make my payments. The only thing is it could be a little more user friendly and be able to to find things on there a little easier. I can not figure out how to find my tax stuff on this app and need it for my taxes.
This app shows summary information only. It should have more functionality and show the breakdown of each loan.
While it's a nice interface, it may be a good option to look at the loan breakdown and not just the balance. It's a good start but needs more functionality.
Not a Fan 2/5
I'm not very happy with this app. I downloaded it so I could submit documents easier. The camera however does not work. I open the camera and the screen turns black. Additionally, there is no way for me to view my letters unless I follow the link to the website. I have not made a payment with the app yet, but that is the only thing I could see being of any use to me at this point. Otherwise this app is being deleted.
Useful and quicker than desktop 5/5
I used to log into my account summary page via my laptop pretty regularly to make extra payments. The app here makes it way easier to pop in those payments while getting a quick recap of the accounts.
When I first downloaded the app everything was fine, but recently this app hasn't been letting me log in! And I'm frustrated because I like making my payments through the app, but when I try to log in it says wrong password. Now I changed my password made a new one and still says wrong password -____-
Won't install properly 1/5
The app worked fine until the most recent update. When I updated it, it said 'waiting...' and still does. I've been able to update and install other apps in the meantime. It won't let me delete it either.
Internet needed! 1/5
By Manny humbolt park
I'm receiving a message that I need internet service to use this application. It's very annoying to receive these messages even though internet is available