Unable to login! 1/5
I entered the correct username and password and it keeps saying incorrect, I can login in online but not on the app!! And when I try after logging in and out online, it locks my account so I have to change the password and pin and do it all over again and even with that it still says its incorrect like what the heck!!!! FIX IT!
App doesn’t update in real time 1/5
Due date Jan 23 paid payment in full using app on The afternoon of January 22. Balance is showing PAST DUE with double interest accrued. This App is the worst payment app I have ever used.
App needs help 1/5
The idea of being able to submit documents on the app is great. It would be better if it worked.
Very Basic 2/5
Nothing particularly wrong with the app, it just doesn’t do enough.
All you can really do is review balances, payments, and submit IDR docs. You can’t check on the status of applications or anything else really.
The app could be great if they made it more robust.
Very limited 2/5
Lacks Touch ID. Only good for making payments. Does not provide enough details for each of your loans.
What’s the point of using this app if I can’t pay with my debit card? 2/5
I kind of wish this app used Sallie Mae’s app design. Using a check to make the payment takes too long and sometimes it doesn’t even go through. This happened to me twice. I called to have GL stop the process but they said it would take 4 days. Seriously? Am I mailing a package 🙄🙄
Wish this app cld do more like take debit card payments. I feel like not much can be done
Helpful and Easy To Use 4/5
Has almost everything a person needs. I would just like to see a specific area catered to information regarding deferring and forbearance of loans and more helpful items, possibly videos.
Helps me stay on time 5/5
By Capt Noah
Love the app. Almost always works. Helps me keep up with all of my loans!!
Does not support Touch ID 3/5
By Master FIFA
Some of us have way too many accounts and passwords and trying to remember every single one is painful. Also writing down your password is always a bad idea. So, why can’t you support Touch ID login or PIN? come on!
Face ID 3/5
Can you add Touch ID or FaceID please!
Document snap doesn’t work 2/5
Can’t take pics to submit documents
Good, but I would like to see a current payoff date somewhere. Like there is an end.....otherwise easy to use, and never had any problems with it.
Super helpful 5/5
By Great app! Great prizes!
I can see my loan amount,
Email company, or call from app! A must have to make life easier.
By Chantelle likes it
This app is ok, and useful in a pinch, but needs improvement. It needs Touch ID support, a way to check your interest rates, and jut more account info in general. It’s great for sending in IDR docs though!
Somewhat helpful, but needs more 3/5
This app is a great idea and is definitely user friendly. But it just doesn’t quite do enough to be totally useful. Like other people have said, it doesn’t provide enough account information like loan and payment details or even your Great Lakes ID (come on, really? That should be there for quick reference.) Basically all you can do on it is make payments. While that’s awesome, it needs to do and provide more to be truly useful. Until then, I might as well just use the mobile website.
Good, but could be better 4/5
It’s pretty basic with your basic loan info showing up. It’s easy to use and navigate, which is great, but I wish there was a way to look at more specific info about my loans.
Touch ID is missing 3/5
This app became handy to pay off the loans, but major feature is missing (Touch ID).
5star if you bring Touch ID
I like it! 4/5
Works really well, even when paying via a check.
Easy pay 3/5
This app helps to make it easier to pay off loans and send in IDR documents and be able to contact them, just could show a bit more information on the loans like the we site, they also need an option to allow notifications of when payments have processed, and when payments are coming due theirs no option to play around with those settings in-app. Plus is i don't waste no more than 3 minuets when paying my loan.
Nice, but doesn’t go far enough 3/5
App is decent. Wish there was more detailed information regarding each individual loan. In addition, it would be great to have a screen where you could see the amount that would be applied to each specific loan from you payment. A pie chart would be a great way to illustrate payment allocation.
This app is trash
Does the trick 4/5
Need Touch ID login.
Good, but not enough 3/5
By Fix so we can play them
Good app for making exact payments.
1. Touch ID
2. Ability to customize notifications and push alerts.
3. Messaging capabilities.
4. What if scenarios would also be nice, like you have with your Credit Score. To be able to use the what if scenario to help you see if you do this, then it would equal this. There is so many options on payments and excess payments it gets difficult to know if your making the right decision, and making the wrong one could cost you a lot of money.
Needs Touch log in 3/5
App works fine but really needs touch log in. Or at least the option to remember password
Good, but basic 4/5
If you would like to conveniently make a payment or check your balance, the app is great. However, if you would like to see which portion of each loan is subsidized vs unsubsidized, that's not an option. The full site is still needed to answer that question. 😕
Information is missing 1/5
No option for sending attachments, no email address provided. Snapshots are of poor quality. Very slow customer service, no weekend hours. Bad.
Please enhance 3/5
By R/T Kev
You folks offer a really vital and important service to students and others. Please find a way to make this app smoother and please make "Touch ID" for iPhone users one of the first improvements.
Touch ID 3/5
By N Hen
App needs Touch ID!
Touch ID and messages 5/5
Touch ID for login would be great.
I think being able to view your messages in app would be awesome too.
Really buggy, phantom payments 1/5
This app is really buggy and limits the options of repayment that you have. It also forces you into specific amounts. If anything doesn't work, don't bother calling customer support, because they don't know anything about it, and have no sense of urgency or care about double charges, incorrect scheduling or reversals. Save yourself the hassle. Don't bother with this garbage application.
Touch ID 4/5
Touch ID please
Good App 5/5
Can touch ID be added please?!?!
Good App 5/5
Easy to check the status of your student loans and make payments and see history. One thing I would add is touchId. Please and thanks.
Great App! 5/5
This app is a really convenient way to keep track of account balances and make payments. Highly recommended to anyone who has loans serviced by Great Lakes!
Love the App. 5/5
Definitely recommend this app for anyone who has to pay these suckers! Love the app, HATE having to pay them ! 🤣
Decent app 3/5
Dare I say it?
Umm, Touch ID? Really?
Needs work 2/5
This app is great for making payments and viewing loan statuses (past due or due). The app has need for improvements.
1st - logon simplification via pin and Touch ID
2nd - information and capabilities should be almost identical to the full site. Many people use their phones to manage their financial lives, some do so exclusively. Not having all the capabilities and information available via app takes value away from customer.
3rd - add keeper usability to app
The first suggestion is very simple to do as the technology does not have to be reinvented, just simply implemented.
Best Company To Invest In For Your Future 5/5
Knowing an education is a priority MyGreatLakes helped me get there. So far they make getting an education fun and convenient when it comes to paying back there are many options. I have recommended them to as many people as much as possible. The app is amazing as I have it on my iPad and iPhone. Keep up the great work Great Lakes
TOUCH ID 3/5
This app is decent, I would love to see more features and details on payments/remaining balances on each loan without having to go to the desktop site. ALSO pleaseeee update to include Touch ID. I can never remember my dang password and basically every other login app uses Touch ID. Get with the program, guys!
Add Touch ID for password 3/5
Please add Touch ID for passcode!!
Won't allow October 30th 1/5
How can I come to a roadblock so quickly? I thought I'd at least be able to input my DOB
Accessible easy option for repayment 4/5
I think this app is great for repayment. It is, however not without its flaws. I'll start with the things I love about it: it's easy to set up, it offers notification settings and account management, and my favorite feature - it allows me to dedicate which loans and what percentage the excess payment applies to.
The cons are that I can't do that with the principle or required payment. It also doesn't offer a breakdown of the loans without digging.
Overall I give it 4 stars because there's always room for improvement, and I do appreciate the ease of use and simplicity of it.
Touch ID please 1/5
I see several reviewers requesting Touch ID as well. When this is applied, I will be happy to raise my rating.
You can not see individual loans and how much interest it being accrued monthly for each loan.
Needs more work 1/5
It's okay just for making payments thats all. All these other reviews are fake reviews put in by Great Lakes
Touch ID 1/5
By Agent Zi
Touch ID login feature is preferred for convenient sign in
Touch ID Please 4/5
It'd make logging in much easier.
Not bad 3/5
I'd give more stars for Touch ID, I don't like typing in passwords if I don't have to.
Impossible to use 1/5
Even the simplest payment features are impossible to use. Boo hiss!