Never using this worthless card again 1/5
Won’t even let me sign into my account. I’ve tried several times over the last week but couldn’t get it to sign in. Plus, random purchases are being made on my card, and I can’t even access my account to make refunds!! The call to check your balance has way to many advertisements in itself just to promote its own company. You can’t even report missing cash on the card when you call, either. Getting this card was a H U G E waste of money that I could’ve used to help support myself. Since I can’t access my account to make refunds on purchases I didn’t even make, I don’t have the money to support myself through the week until my next pay check. Do not get this card, do not use this app. It’s a huge waste of time and money.
Works when it wants to! You never know when you’ll be able to login..very buggy and could use major improvements
Fix your app!!! 1/5
I’ve tried at least 10-15 times to use the app for this card, every single time is says to log into the website but I’m already logged into the website...I spent a little while reading some of the reviews to see if I was the only one having the problem and I’m not...but the “green dot corporation” responds only saying to call the number on the back of the card...how is that going to fix you app? I shouldn’t have to spend an hour on the phone talking to someone I can’t understand...you should just fix your app.
iPhone X?? 1/5
Needs an update to be compatible with the iPhone X
Mobile Check Deposit Does Not Work 1/5
As of 02/17/18 the mobile check deposit feature does not work on this app. And it has been like this since I downloaded it.
Please fix it, need updates regularly. 3/5
By Gus Salas
Unable to open the app, I have tried downloading the app more times than you can imagine. I was very happy with Green Dot making purchases online and paying bills.
These days I depend on my smart phone for most transactions and banking it’s very important. This app worked well before but has been over a year unable to open the app. Customer service told me nothing wrong with the app but if I need to deposit a check I will have to go cash it, I guess to Walmart where I bought my Green Dot Card.
Doesn’t use APPLE PAY 👎🏾 1/5
I love APPLE PAY, Its very useful...l can use it for my other cards except for this GREEN DOT card...HATE IT👎🏾.
Don’t get the green dot card or app 1/5
I purchased a preloaded card as a gift for a minor and it was a big mistake. The poor kid couldn’t even use the card without giving his social security which we would not allow him to do. I’ve been calling phone numbers all morning to get around this policy and use the balance but the phone system is only set up to take social security numbers and there is no option to speak to a person. So I though uploading the app may help and that won’t even upload. Total waste of 2-3 hours plus a very embarrassing situation as a gift giver. Never again
im tryin to activate my card but when i put in all my info it either closes the app or it says "we are having technical difficulties try again" then i have to keep doin it over and over till i reach the limit and i have to wwit another 24 hrs this is dumb
Receiving money 2/5
I’ve used this card before
But when I try to receive money & I get the text message along with the link & claim code. It asks “ how did you receive the claim code “ with the 2 options “ received through email “ or “ received through text message “ since I received it through text I clicked text message & I need to put my number & I do but then when I move on to putting in my claim code it erases my number & I try to put my number over & over but it keeps erasing so I can not continue to receive the money .
Green dot 5/5
This is the best most secure way to handle your money. I had Wells Fargo before and got ripped off. This is the best, most straight forward app and company. Steve Harvey got this right on the first try..
Do not buy 1/5
I bought this card since my debit card was stolen. Figured I would use this until I got my new debit card in the mail. It clear says on the box to reload the card you can use your smartphone camera to add funds. This is NOT the case. You have to setup a direct deposit account from your employer and have minimum amounts in order to qualify. What a rip off and scam! DO NOT BUY...... just more of an inconvenience
7.95 monthly membership prepaycard 4/5
I can clear my account balance to zero any time I want with this card... it’s like a gift card with your name imprinted on it..
Awfulllllllllll 0 stars if I could 1/5
By Mindless fan:P
I'm expercicing same problems as those below and whoever gave it 5 stars is a liar and if u read this I hope you haven't been tricked like everyone else.. I can't talk to no representative orrrrrrrrr use the card on line I hate this !
This is a lie no representative answers the phone it’s just a robot 24/7
Never using again !!!!! 1/5
By Frustratedddddddd !!!
Brought this card for temporary uses for the moment, only to find out that i can’t use the card AT ALL ! Tried to swipe it in store and it declined. I called the number on the back of the card and it says my information is incorrect, so i can’t talk to a representative to get things corrected . I can’t sign in on the app because it says my account is blocked and pending further review but they took their monthly fee off and i just got the card ! But can’t use it !! I’m never using this card again !!! And advise everyone else not use it as well !!! This is the WORST prepaid card i ever used !! Save your time and money !!
Love my card! 5/5
I love this card! Never had any problems using it. Transactions show up in real time, making it so easy to stay on top of my account. Direct deposit is the best! Payday at my job is on Thursdays, but with direct deposit I get paid on Wednesdays. Can’t speak for anyone else, but I love this card and have recommended it to my co-workers. Use it enough times, and there is no monthly fee.....
I bought a card, and had to register through the webpage instead of the app because the app couldn’t verify mi identification even tho it was correct, got blocked for 24 hours, ok so i waited a day and now that i got my account i cant log in on the app because it says i have to log in on the webpage and access my account even tho thats the first thing i did? Fix the app
Unable to load checks via mobile deposit!!! 2/5
By Nicks lady
I am unable to deposit any checks using the mobile check deposit feature! It keeps saying it’s a problem on their end and to try back later!!!
So easy to use great time saver.
I’ve had my Greendot card since 2008 and though I’ve had my share of ups and downs and the end of the day GreenDot is the most dependable card out there. Easy to pay bills and easy to pay people. And the app makes things that much easier. 👍🏾👍🏾
Green Dot is a scam 1/5
They continuously shut my card down because of “security reasons “ and then the week before I was supposed to get my cash back they said I couldn’t because my card was overdrafted! How can I fix it if the card is blocked and I can’t add money??? I tried to speak with customer service and they kept saying it was my fault because I didn’t abide by the rules! I was with them for 12 months because I thought it would be cool to get a cash back at the end of the year but nope they tricked me and charged me 10 a month with no ROI.. I’m furious and this scam should be shut down
App Doesn’t work on IOS 1/5
Every time.... there was a problem connecting to GreenDot.... try again...
Don’t use 1/5
Never use again can’t get a live person on the line I lost my card and don’t have the card number and can’t get anyone on the line to help
Fix please error all the time 1/5
Been trying to log in for almost 3 months only thing I get is ooops we are unable to open your account please check later this is so annoying have called customer service and nothing even threw official website same thing
No issues here 4/5
I like having my card except for the monthly fee. That seems a little high to me and the fact that I have to pay to add money. But other then that, I’ve never had an issue and will continue to use my card. It’s better then having my bank account.
Direct deposit 2/5
Been trying to deposit a check from work for a week now to my card. EVERY time it says direct deposit in currently unavailable. Extremely disappointed in the service that should be working.
No way to speak with a customer service person 1/5
Sorry guys but looks like a flop to me
I tried the number and followed the steps and computer would not route me to a customer service person.
I have real ?’s and yet no way to call in.
STAY AWAY! Cannot deposit checks 1/5
*UPDATE* See "developer response" to the below complaint. Green Dot actually told me to try making the check more VISIBLE!!!! The ignorance here is insane. I complained about Certegy and mobile check deposits being declined, and was told by Green Dot to "take better pictures"... which has nothing to do with Certegy denying the deposit..... STAY AWAY FROM GREEN DOT AT ALL COSTS!!!
Original review/complaint- Green Dot uses an ultra-sketchy third party company to screen check deposits. The company is called Certegy and I highly recommend any one considering Green Dot look up Certegy on BBB. They're an AWFUL company and thick as thieves. Twice Certegy has denied a mobile check deposit without ANY reason. Family members have written me personal checks and when I attempt to deposit them into my account through Green Dot, this Certegy company steps in and says no. Take into consideration this is a DEPOSIT into my account, and in no way an outgoing transfer. They won't even bother to hold the ACH until it clears, they just deny the deposit and ask you to call an 800 number where you get the run around from an automated system.
This is not an insufficient funds issue, this is just Green Dot and Certegy saying "we don't feel like giving you a chance" after twenty seconds. My wife and I have spent hours on the phone trying to reach someone from Green Dot or Certegy and both are simply Indian call centers that put you on hold and transfer you around until you hang up.
AWFUL AWFUL AWFUL. Can't wait to cut up this card and go with another prepaid card company.
In Green Dots defense though, this "Certegy" will not be in business long. Fascinating BBB reviews, never seen anything like it, they're garbage and customers who encounter them always run in the opposite direction, away from anyone who is foolish enough to hire them
No customer service 1/5
This app completely blows , card is good for loading your self the app doesn’t allow access to you to watch your money’s transactions. Have complained online but apparently there isn’t any customer service either . And no one to complain to , so find a different card folks don’t waste your time. Or moneys
By צופים מניו יורק
Do not use ,,, it’s not working
Made an account and tried to purchase something online and I keep getting declined!
Is a wide no check authorization company duh everyone uses them Walmart check n go and banks.
Only way to deposit money is cash at a cvs, don't have time for that 1/5
Not a good deal
Don’t buy this..... 1/5
I try to buy something online and I can’t, just when I put pay I see a error message that say: your bank don’t authorized to buy online please contact your bank, and when you try to contact never response( I have enough money and everything okay)
Don’t buy, not worth it 1/5
Use at own risk, btw they don’t allow online purchases. They only allow in person purchases. I’d just consider going to a bank or use a different prepaid card.
Great Company/App... needs iPhone X Support though. 4/5
I’ve been using GreenDot for about 3 months now to load money on and just use as a simple shopping card. Great card, never had any problems. Only complaint is that the developers need to add in support for the iPhone X.
Thanks for stealing my money!!!! 1/5
By Quote the kidd
I brought a card and activated it. I couldn’t purchase anything online so I went to a store and tried a atm and that didn’t work and now my card is getting eaten away by fees. I would never buy this card again or recommend it to anyone.
This app and company is terrible
Fix it. 1/5
The instructions aren’t clear, I can’t access the app, and I can’t pay online. Fix it or your buyers will revolt.
i would rate 0 if i could. I went out and bought this card to make an online purchase, only for them to tell me i cant make online purchases and i'm getting charged 8.50 if i don't use the card. I had Christmas shopping to get done ASAP, and now my parents aren't getting their presents. Thanks a lot. Merry Christmas.
Complete Scam!!!! 1/5
I picked this card up at Wal-Mart, specifically to use with an online/automated purchase. I activated card and tried to use, but I can only use “in-person” because my personal information could not be verified.
I have gone through every option on the automated phone service and there is NO WAY to speak to a representative. The website is also completely useless because there is no way to update information or try another verification. Even tried downloading the app and it won’t even log me in, I keep getting an error message that says I must be logged in.
If I had known there was a $7.95 monthly fee I would have never bought this card. Save yourself time and trouble because this is the WORST prepaid card/service in existence. American Express Serve is the way to go!
No problems for me 5/5
I have had NO problems with this card. It literally does what it’s suppose to do. I have a certain amount deposited to the card from my paycheck and it always arrives 2 to 3 days earlier. Keep it up!
THE. WORST. 1/5
i bought this card so i could temporarily make online purchases while i was getting a bank account.
i signed up and i have my money on my account, but as soon as i enter my information anywhere the card is declined. i called the customer service number & they say my personal information wasn’t correct. so i try to log in on the app to change it and i can’t get in. constantly a notice pops up and says “ you need to log on to green dot to access your account “. completely worthless app.
anyways, i log on to my account on the browser and all it shows is my balance, reload, transactions, atm & reload map, fee waiver and log out. there’s no settings for me to edit or even see.
i go into card help on the green dot website and find a question “ how to manage my green dot account “ and when i click on it, 3 BLANK bullet points are there with no information.
i have completely wasted my time and money for a completely worthless card.
HOPEFULLY it works on in-person purchases and i can take all the money back off the card; if not, i don’t know what i’ll do.
i wish i could give 0 stars honestly.
Never using again!!! 1/5
I got this card because it was a cheaper alternative to a normal gift card so I thought I was getting a deal until I had to sign up for it and make an account when I signed up it had "technical difficulties" fair enough so I waited an hour before I started to make it again then it had "technical difficulties" again! And I was almost finished. Then for the 3rd time it said my card was already registered so I tried logging in and I was surprised to be told that I didn't have an account yet so I had no choice but to go back to square one. I have been trying to order items online and it says that the information I put is incorrect and to try again even though it is correct. So I looked it up and it said I have to review my Address so I went and it said I can't for "security reasons" so I'm stuck with a useless card that's just getting drained from monthly fees. Moral of the story DON'T BUY THIS CARD!!!!!!!! Never buying again disappointed and angry!
HELP !!! 5/5
By bony hippy
Why is it not letting me log in on the app
This card has been great 5/5
By Ash baby14
I have nothing bad to say
Bugs bugs bugs 1/5
By reviewer 31760
Laggy, bugs everywhere
Transaction history has been duplicating everything twice. Shows you were charged 2 times for 1 thing.
Love Green Dot 5/5
By Green Dot Rocks
I've had nothing but success with this card! I went through a very difficult time in my life and suffered a financial hardship. The banks were not forgiving, and cause me to go further into debt and additional frustrations with trying to get my children their checking accounts.
Green Dot has allowed me to manage all my financial needs to both their website and their app. I love the feature where if I didn't have the money in there, I don't get a fee and it just doesn't pay them. There's definitely enhancements that can be made but for the most part it does everything that other high-end banks offered!
Very happy and please customer. I don't think I'll ever go back to the real bank!
Newbie here 1/5
I just bought his card today so we’ll see just how awesome it really is !!! Update coming soon