Couldn't book ticket 1/5
There is no option for Oregon on the booking page so I couldn't enter my billing info. I've seen reviews from a month ago that state this same problem. Get it together. The only reason I downloaded the app was because the people at the customer service center were deeply incompetent. It appears that the whole company may be.
Worst employment structure 1/5
I worked here 2 months and for no reason I was fired. They promised me to keep for 10 months at least. And then comes the famous saying "Budget Cutoff". Cheap and worst employer management. Won't respect the minimum employer requirements
No point if you live in Oregon 1/5
I am able to search all the states that I’m traveling to and from, but when you get to billing, the state of Oregon is not an option so I am unable to complete my purchase. After calling customer service for help with this issue, I had to question my sanity. The woman on the other line insisted I was wrong and offered to book me for a $12 fee. After repeating myself multiple times I eventually hung up. I’ll be sending my complaint through their site after completing this review.
Doesn’t process payment 2/5
This app never works for me. I purchase tickets for my son to come home. I always have to go online and purchase. It is frustrating and an incredible waste of time.
This app looks promising but it crashes every time I try to make payment and confirm a booking.
How are you not gonna have oregon in your billing 1/5
Called the company after seeing no oregon on their billing page(ios). They said sure we can book over the phone. They then tried to charge me 15 dollars more for booking over phone. Its their app that has an issue. They refused to waive the fee.
So I went home and book on computer. I show up to get on bus. Then the bus i booked was running 2 hours late. I understand when this happens, but took my phone number and email, didnt send me any warning of late bus. Then come to find out my transfer bus left before i get to my destination. Was never informed this would happen. Next available bus was 16 hours out. Had to rent a hotel and stay an evening. I return to station to board next bus, and its running two hours late. Again no phone call no email. So total trip distance was two hour drive. Ended up spending more than 20 hours waiting with zero compensation. No warning i would be waiting on late buses. And nothing but hostile attendants. That of course see me as the bad guy.
Where's Oregon???????? 3/5
When you go and enter a credit card, and enter the billing address, there is no Oregon in the state list! There's Ohio Oklahoma Pennsylvania
Poor performance 1/5
By DC Mark
App crashes constantly rendering it worthless. E-tickets are only viewable within 2 hours of the trip.
There’s no Oregon option when tying to put in my address for payment purposes. There’s Ohio and Oklahoma, no Oregon.
Waste, rubbish 1/5
If you want to waste your life, it’s a right company for you!
Is Oregon not a state? 1/5
When I tried to create an account, Oregon was not an option in your drop down.
FIX THIS APP! 1/5
By deedle bug
December 2017 and I'm having the same problem with the app! I think 10 months is plenty of time to fix it, please do so! I should be able to search without adding a promo code, of which there are no valid ones.
February 2017- I can't book a trip because the app won't scroll down so I can choose the search button. I've tried everything to make it work, no luck. Please fix this.
Not good experience 1/5
I took the bus from Miami to key west, and marathon to gainesville , the stuff is very rude. The bus is late , when I return from Miami to Orlando the bus is break down , they do not check the bus status before leaving. I do not want to give any star for this bus company
Worst person attendant at the Arcata station 1/5
Never in my life gonna use this service again!!!
Regional Discrimination ? 1/5
Why Oregon is not on the list of states
Your dev should tell Apple specifically that this app also works on iPad, because right now I had to use Google to find it. Incidentally, I am also an Apple dev.
If you need someone competent, let me know.
This app is a Rip Off, Mega Bus is Cheaper and better WiFi 1/5
By Juan Valdez - NYC
If you buy a family member or a friend a ticket the surcharge is ridiculous. Greyhound you are worse than Scammers and just as bad as United Air Lines forcefully removing the Doctors and other customers off the plane,
Try Megabus they are Cheaper. The wifi is super fast and more comfortable seats.
Bad app , even worse customer service solutions once a glitch happens .
Avoid if possible .
Totally in accessible with voiceover 1/5
I would love to be able to use this app. However, I am totally blind, and therefore depend on voiceover. This app totally does not work with voiceover. I cannot even sign in. Scheduling a trip is out of the question. Unfortunately, it is totally useless to me at this point.
TIP: TAKE OUT the 3letter prefix before your schedule# 3/5
The app is great actually, but it's very unclear that we need to take out the 3letter prefix when we copy the schedule # from our email/ticket. The schedule# is the **4digit number** behind them. It then shows the entire train's schedule from main stop to last stop.
Great app! 4/5
Love this app! So convenient! Only reason for 4/5 stars is because it doesn't connect unless you are in a wifi zone. Doesn't work for me just using my phone internet. Other than that I love it!
Greyhound app review 5/5
Super easy to use, steps are self explanatory.
Easily the worst travel app I've had to use 2/5
Purchased my tickets with my road rewards account, have to manually add the trip to the application.
No way to view an e ticket (that was available for my trip) if I've done print at home.
No contact form, only physical mail or phone to contact, which is unreliable as hell.
Short version: this app reminds me why I usually pay a premium to use Amtrak.
Get rid of $18 fee 4/5
By Hypertension not for long!
The app is good, but it's outrageous for you to charge us a $18 gift fee.
App works well, but I need etickets! 4/5
By Frequent Roller
Everything I tried to do in the app worked cleanly, quickly, and for the most part, intuitively.
Unfortunately, I will not have access to a printer before I get to the station, and since not all stations have ticket counters that are open 24 hr/day, so will call pickup is not always a viable option, either.
A scannable field (bar code or QR) displayed on a smartphone screen would be REAL handy! Please?
Trash customer service 1/5
If they lose your stuff they aren't helping to get it back
Gets the job done fast and easy 5/5
There is no difficulty working the app which is amazing. Quick and easy to book a trip or just look up future dates. I can't think of one downside.
Tree killer 1/5
By Ed Brey
When you sign in, the app doesn't know your trips. And then, if you manually look up a trip (by typing in your confirmation number on a goofy-looking phone dialing pad - as if you need to enter letters as phone digits) it still won't give you a ticket. You have to kill a tree and find a printer.
The app looks thrown together without much real design thought. Why can’t all the transportation providers pool their resources, and come up with one really good app that everyone uses?
Good services 4/5
I like this company
Easy to use! 5/5
Well done !
Easy and quick to use 5/5
App is user friendly and easy and accessible. Able or schedule trip very quickly.
A stupid glitch 2/5
I've been trying to purchase my tickets on there for months but because your company doesn't have a middle name option on the payment details, it keeps refusing my credit card. I have my middle initial on my card. Please fix! It's annoying.
Easy Peasy 5/5
I have been taking bus trips between Richmond and Philadelphia instead of driving which has become stressful. The bus is relaxing and comfortable enough for the 6 hour trip. The cost is so reasonable compared to Amtrak. Download the app and see how easy it is to book a bus trip even months ahead.
Great Value 5/5
Have not taken a commercial bus for many years. I am pleasantly surprised at the price of the fares. I'm looking forward to the experience.
Best booking app 5/5
By Ruth Jimoh
It's so easy to use and friendly that I no longer see any other way to book my trips.
Easy-to-use; Awaiting on-screen e-tickets 4/5
By GEA reader
As per title
I am legally blind but I have enough sight to access the app. Unfortunately most of my friends and business associates are totally blind and cannot use your app. If you call a representative they are either unwilling or unable to give you the discounted price offered on your app or website. I would recommend you do something to correct this as a large portion of your customer base is blind and depend on Greyhound or Amtrak for their travel needs.
Too notch 5/5
Smooth and simple
Easy app just needs tweaking 3/5
I liked using this app. Same ease as doing the booking online. However, would be a much improved experience if pay options were more (like PayPal or Apple Pay) & include a location finder in the app that helps you locate a depot close to your location.
Great App 5/5
Easy to use.
Love the app 5/5
By Kostya B
Very easy to use
Great App 5/5
Better than online
Can't live with out it 5/5
Thanks to Greyhound and it's App. I know I can safely and quickly travel back and forth to school hassle free
This app is awesome very easy to use
Great app 4/5
Love the app. Makes things much easier
Does the job 5/5
Good app. Good graphics. Easy to use. No unnecessary frills.
Work well 5/5
By Things hey
This app works, but their website is crap without the app 4/5
Love it! 5/5
By Freddie Fredricksen
It was my first time using Greyhound. So easy to book a ride; I was traveling from Seattle to Portland and it was a breeze. The app is user friendly and accurate. Fair prices too. 5 stars!
CHARGED ME THREE TIMES 1/5
I used the app to buy a ticket, the first time I got a notification saying there was an error but "don't worry you won't be charged! Please try again!" The second time, the SAME message popped up. So I closed the app and retried one more time. It finally processed and went to a confirmation page. Keep in mind this was the ONLY confirmation navigation I had. A few minutes later I check my email to double check the confirmation AND TO MY UNFORTUNATE SURPRISE THEY CHARGED ME THREE TIMES. I called refund ticket and customer service, they refunded the first two tickets BUT IT'LL TAKE 7-14 BUSINESS DAYS. WHAT THE HELL. My S.O. paid for my ticket and we live paycheck to paycheck, so we can't afford to have an extra $130 taken out of our account due to an in-app error that wasn't our fault. I filed a complaint in hopes for some type of compensation, but I'm pretty sure they won't do anything.
TLDR: DONT BUY YOUR TICKET USING THIS APP UNLESS YOU HAVE MONEY JUST LYING AROUND