This app is a Rip Off, Mega Bus is Cheaper and better WiFi 1/5
By Juan Valdez - NYC
If you buy a family member or a friend a ticket the surcharge is ridiculous. Greyhound you are worse than Scammers and just as bad as United Air Lines forcefully removing the Doctors and other customers off the plane,
Try Megabus they are Cheaper. The wifi is super fast and more comfortable seats.
Bad app , even worse customer service solutions once a glitch happens .
Avoid if possible .
Totally in accessible with voiceover 1/5
I would love to be able to use this app. However, I am totally blind, and therefore depend on voiceover. This app totally does not work with voiceover. I cannot even sign in. Scheduling a trip is out of the question. Unfortunately, it is totally useless to me at this point.
TIP: TAKE OUT the 3letter prefix before your schedule# 3/5
The app is great actually, but it's very unclear that we need to take out the 3letter prefix when we copy the schedule # from our email/ticket. The schedule# is the **4digit number** behind them. It then shows the entire train's schedule from main stop to last stop.
Great app! 4/5
Love this app! So convenient! Only reason for 4/5 stars is because it doesn't connect unless you are in a wifi zone. Doesn't work for me just using my phone internet. Other than that I love it!
Greyhound app review 5/5
Super easy to use, steps are self explanatory.
Easily the worst travel app I've had to use 2/5
Purchased my tickets with my road rewards account, have to manually add the trip to the application.
No way to view an e ticket (that was available for my trip) if I've done print at home.
No contact form, only physical mail or phone to contact, which is unreliable as hell.
Short version: this app reminds me why I usually pay a premium to use Amtrak.
Get rid of $18 fee 4/5
By Hypertension not for long!
The app is good, but it's outrageous for you to charge us a $18 gift fee.
App works well, but I need etickets! 4/5
By Frequent Roller
Everything I tried to do in the app worked cleanly, quickly, and for the most part, intuitively.
Unfortunately, I will not have access to a printer before I get to the station, and since not all stations have ticket counters that are open 24 hr/day, so will call pickup is not always a viable option, either.
A scannable field (bar code or QR) displayed on a smartphone screen would be REAL handy! Please?
Trash customer service 1/5
If they lose your stuff they aren't helping to get it back
Gets the job done fast and easy 5/5
There is no difficulty working the app which is amazing. Quick and easy to book a trip or just look up future dates. I can't think of one downside.
Tree killer 1/5
By Ed Brey
When you sign in, the app doesn't know your trips. And then, if you manually look up a trip (by typing in your confirmation number on a goofy-looking phone dialing pad - as if you need to enter letters as phone digits) it still won't give you a ticket. You have to kill a tree and find a printer.
The app looks thrown together without much real design thought. Why can’t all the transportation providers pool their resources, and come up with one really good app that everyone uses?
Do what it suppose to do 3/5
Why there is Fee to buy a bus ticket?
Good services 4/5
I like this company
Easy to use! 5/5
Well done !
Easy and quick to use 5/5
App is user friendly and easy and accessible. Able or schedule trip very quickly.
A stupid glitch 2/5
By greyhound customer
I've been trying to purchase my tickets on there for months but because your company doesn't have a middle name option on the payment details, it keeps refusing my credit card. I have my middle initial on my card. Please fix! It's annoying.
Easy Peasy 5/5
I have been taking bus trips between Richmond and Philadelphia instead of driving which has become stressful. The bus is relaxing and comfortable enough for the 6 hour trip. The cost is so reasonable compared to Amtrak. Download the app and see how easy it is to book a bus trip even months ahead.
Great Value 5/5
Have not taken a commercial bus for many years. I am pleasantly surprised at the price of the fares. I'm looking forward to the experience.
Best booking app 5/5
By Ruth Jimoh
It's so easy to use and friendly that I no longer see any other way to book my trips.
Easy-to-use; Awaiting on-screen e-tickets 4/5
By GEA reader
As per title
I am legally blind but I have enough sight to access the app. Unfortunately most of my friends and business associates are totally blind and cannot use your app. If you call a representative they are either unwilling or unable to give you the discounted price offered on your app or website. I would recommend you do something to correct this as a large portion of your customer base is blind and depend on Greyhound or Amtrak for their travel needs.
Too notch 5/5
Smooth and simple
Easy app just needs tweaking 3/5
I liked using this app. Same ease as doing the booking online. However, would be a much improved experience if pay options were more (like PayPal or Apple Pay) & include a location finder in the app that helps you locate a depot close to your location.
Great App 5/5
Easy to use.
Love the app 5/5
By Kostya B
Very easy to use
Great App 5/5
Better than online
Can't live with out it 5/5
Thanks to Greyhound and it's App. I know I can safely and quickly travel back and forth to school hassle free
This app is awesome very easy to use
Great app 4/5
Love the app. Makes things much easier
Does the job 5/5
Good app. Good graphics. Easy to use. No unnecessary frills.
Work well 5/5
By Things hey
This app works, but their website is crap without the app 4/5
Love it! 5/5
By Freddie Fredricksen
It was my first time using Greyhound. So easy to book a ride; I was traveling from Seattle to Portland and it was a breeze. The app is user friendly and accurate. Fair prices too. 5 stars!
CHARGED ME THREE TIMES 1/5
I used the app to buy a ticket, the first time I got a notification saying there was an error but "don't worry you won't be charged! Please try again!" The second time, the SAME message popped up. So I closed the app and retried one more time. It finally processed and went to a confirmation page. Keep in mind this was the ONLY confirmation navigation I had. A few minutes later I check my email to double check the confirmation AND TO MY UNFORTUNATE SURPRISE THEY CHARGED ME THREE TIMES. I called refund ticket and customer service, they refunded the first two tickets BUT IT'LL TAKE 7-14 BUSINESS DAYS. WHAT THE HELL. My S.O. paid for my ticket and we live paycheck to paycheck, so we can't afford to have an extra $130 taken out of our account due to an in-app error that wasn't our fault. I filed a complaint in hopes for some type of compensation, but I'm pretty sure they won't do anything.
TLDR: DONT BUY YOUR TICKET USING THIS APP UNLESS YOU HAVE MONEY JUST LYING AROUND
It's fine 3/5
Greyhound app is just fine. The one thing I'd like it for the app to hold my ticket instead of having to print it out or pick it up at will call. It would be faster and simpler.
It was easy to use
Missing state of Oregon 1/5
Can't use the app if you live in Oregon to make a purchase. If you call to book tickets they charge you. Seems like a ripoff website nor app worked for purchase so they get more money and since it was last minute they really rip you off! Whoever set up the states should learn them or allow us to type them in ourselves.
Easy to use & quick!
still no mobile ticket option 1/5
Greyhound seems to change only in the worst ways (namely, much higher prices these days in a zero-sum profit game), whereas it seldom improves (in my experience 3 out of 4 times the bus is late - often considerably, like half a day). Fairly recently, they put a lot of money into redesigning their website and rigging prices to extract the maximum amount from the mostly underpriviledged riders, especially in places like TX where there are few options for intercity travel. With all this effort to squeeze customers, it might not be surprising that they have not overhauled their system to allow for mobile ticketing using the app. Megabus when they debuted in the US some years ago had this mobile ability right off the bat (indeed, with them you can simply right down the confirmation number and show it to the conductor as you board the bus). Why Greyhound has not adopted similar solutions to make things easier for customers is beyond me. The other recent changes I have mentioned shows where their priorities truly lie.
Very fast and easy to use I love that!
Better experience 4/5
This app hadn't worked previously but today it worked beautifully. Thank you!
Horrible service 1/5
It would be nice if refunds were offered on overbooked routes. It would also be great if a route was labeled as Sold out.
Good Transpo 4/5
Overall not a bad way to travel for the money.
Easy to book 4/5
No bugs, very easy to book
My Bookings 5/5
Quick and easy! Great prices to 👌🏻
Easy to use and navigate 4/5
It's overall pretty easy to use
Quick and easy. I love it
By Stephen Flyguy Of DC
I hate taking the bus, but this app makes everything easier!
I love greyhound 5/5
Its great because now i can buy my travel tickets on the go