Freezes a lot 1/5
Wish it wouldn't
Just a suggestion 4/5
I'll be honest, I used order-up pretty dominantly before the merger (they really drove home the advertising in my college town. I actually like the idea of the merger as it seems there's more food options open on grubHub, and I love the blue ribbon next to the meal idea.
Just one thing that orderUp had on you guys was the sideways menus. It's pretty annoying that you have to scroll all the way down or up to go for from appetizers to deserts or something. It'd be cool if you guys adopted this.
App is good if you live in a city. 2/5
The app is good if you live in a city. However if you're in the suburbs or further out there are very limited choices. Also, what happened to yummy rummy?
Great App 5/5
Used in Philly while visiting. Great delivery service. No issues at all! Large number of restaurant options.
What's not to love? 5/5
By Bert Bort Beep
Easy to use app I use all the time!
Horrible app and service 1/5
By B Ru
Ordered online. Waited for 2 hours and had to finally call them. They offered $5.00 for my troubles :)
Great app! 5/5
My wife and I use it all the time. I wish it has the ability to add private notes to each restaurant. Example: the place we order Chinese from is ALWAYS sooner than the estimated time... so it'd be nice to remember that before I put my daughter in the bath. OR the tacos from Mexican place X are not how I like them but i like their enchiladas.
Decent service 3/5
Alright service when both Grubhub and the place you order from working
So convenient USE IT ALL THE TIME 5/5
I work a lot and rarely have time to cook at home. I don't have to worry about going to pick up food and this app delivers food from places that usually don't deliver so that makes it super convenient. My food has always been on time and delicious.
Great way to get different options
I've now given this app three chances. Each time there has been issue with my order. Today I received a phone call saying my order was canceled due to technical difficulties, so I ordered food through a different service. Then an hour later I receive a phone call saying my food had arrived.
Just DONT, worst delivery co 1/5
We gave them so many chance, too many chances! Food always took 1.5-2 hrs (when the same food took only 30 mins on other apps)! Orders were messed up and customer service was awful. Any delivery company is better than grubhub.
Food app of the century 5/5
I've never had a problem with anything that correlates to this app. Great part is the more you use it the more coupons you get, from free delivery to 20% off your next order. Don't listen to the haters, GrubHub is where it's at.
Not bad good deals so far
Best food app ever 5/5
So convenient to order what you want, when you want and not have to travel.
Love this app 5/5
By Dutchman in Boston
Super-easy, great customer service, and convenient billing.
GrubHub took over OrderUp and now it's horrible 1/5
OrderUp had a great following with lots of choices. Now GrubHub has taken over and all but 4 places dropped out. Ugg. Disappointing.
Makes it too easy 5/5
Easy to order, apply to credit card and never talk to another human. I probably use this app at least once a week and any time I've ever had a problem- grubhub is quick to fix it or the place I'm ordering from fixes it. Love this app.
Phenomenal app! 5/5
By The Zay
Great for lazy bums like myself!
Fees upon fees 1/5
Just call the restaurant directly. You will save money and so will they
Need Gluten-Friendly Info 4/5
The app works fairly smoothly, but one big drawback is that none of the menus indicate which items are gluten-free, so you end up having to hit each restaurant's website before ordering.
Good App 5/5
I've never had a problem with these guys. I love the fact that the app can be used in 'landscape' mode as well.
Easy access on the go 5/5
By Will It Work
Got a hankering and not near the site? Good people, good app, good service.
It works, when you need it.
Love it 5/5
By Really 😡😒
Where was grub hub all my life
I use it all the time 5/5
I'm ashamed to say that I'm addicted to ordering delivery. But if your low on groceries and want to know what is open this is the app.
I would like to say that their should be more promo codes or at lest a "buy this many to get this much off" discount.
Also special thanks to Devin (I called from Monterey). I didn't receive a refund when I canceled an order. (I believe it was the restaurants fault but I digress) if he hadn't put in the effort to check I would have lost over $20. Great attitude and very helpful. You appreciate him Grubhub
TLDR; Great app, very helpful. More deals/promo codes!
The best customer service! 5/5
By Bills J.
I've ordered about 2 times or so from Phoenix and Portland. Had only one time where food was not delivered but not grubs fault. I called them and they took care of it immediately. Thanks GH for great service. I know that the performance of restaurants are not within your control. Please keep adding more restaurants. Thanks for listening.
Decent app, terrible service 1/5
I've been using this service for some time now and I really wanted it to work out. The app itself is easy to use and convenient so that's not really a problem (although it has listed closed restaurants as open several times). The problems come when it's time for the food to actually be delivered. At most only half of my orders have ever come close to arriving on time. Many of my orders arrive late if they even show up at all. If my order is more complex than a single dish it is almost always messed up. My latest (and now last) experience with this service was just ridiculous. I was hoping to order a late lunch at 2pm, I wasn't able to get any food delivered until 8:30pm and I had to order more than once. The last try (the only one that worked) took almost three hours to arrive and was cold and disgustingly soggy. At this point I don't have the patience to use this service anymore.
I miss OrderUp 1/5
OrderUp had better delivery minimums and fees. I won't be using GrubHub as much, if at all.
I would starve without this 5/5
I use this app constantly, both as a hungry homebody and as a restaurant worker. It's super easy to use and if there ever is any issue, the Grubhub staff is super helpful and friendly. Between this app and uber, I'm all set.
Grub hub is the $h1t!!! 5/5
Price surge and terrible UI 1/5
By Joppa cheer
Grubhub recently took over OrderUp in my town and since then the minimum price for an order has more than doubled making it way too expensive for a single person to order. Also the UI is too cluttered and many things are unclear like whether a restaurant is open or not. Won't be ordering anything soon.
Simple & Easy 5/5
Very reliable app. Excellent customer service. When there was a problem their response time was excellent! They really work with their customers. 4 👍🏼👍🏼👍🏼👍🏼
GrubHub delivery staff delivers to anybody 1/5
Many restaurants deliver directly to my address without a problem. The few orders that use GrubHub delivery staff is entirely hit and miss. My wife and I have had numerous orders filled then delivered to someone else. Frustrating since we wait an hour or more after the delivery times and then find out we can only get a refund, then have to order again or from another restaurant. Occasionally we can't reorder as the restaurant has since closed for the evening. GrubHub doesn't verify they are at the correct address. One of my neighbors must be eating well as they keep accepting our orders. I am very disappointed. No reimbursement for my time, and certainly nothing to compensate for hunger. Three times in a row... Check for ID!
No options 1/5
Options in zip code are fast food based and not quality food. Wanted restaurant a in area but apparently they use uber eats or other sources. Stuck with large gift card and no food options.
2 awful orders. Never again!! Too many other options 1/5
I deleted this app and closed my account because of the last two experiences with Grubhub and having so many other options. Their vendors either don't get the order right away or they do and it takes too long for drivers to pick up and food arrives lukewarm. Also, their order status updates and driver location feature are clumsy and far inferior to UberEATS. Grubhub is now dead to me with so many other delivery options.
Grub Life 5/5
By Outdoor Jose
Great app apart of life
By Jesus Christ!!!!!!!!!!!!
My order never arrived but they gave free promo code
No loyalty rewards 2/5
I use this app a lot and have noticed the "yummy rummy" disappearing. Even when I had it, it's hard to win. They should at least give you something every 5th or 10th order.
Not global enough 1/5
Didn't work while I was in Gulfport Mississippi now I'm back in Grand Prairie Texas and still doesn't deliver in my area.
TERRIBLE Customer Service 1/5
By Terence Carter
I have had many good experiences with GrubHub in the past but tonight was very different! After waiting over two hours, I had two separate reps tell me they didn't really care that I had been waiting, and there were no drivers available and that's not their fault. And then promised me they'd send someone but in fact simply cancelled my order. I had to reorder with Postmates.
Would appreciate cancelation notifications 3/5
By All Kinds o' Music for Me
would've been nice if the app actually notified me that my order was canceled instead of waiting for an hour like a jackass while I'm dealing with a vomit-inducing migraine
I Heart GrubHub! 5/5
I use it like 2x a week, very convenient, I just wish more local delivery places would use it.
Nice app. Love it! 5/5
Very convenient to order. Nice easy interface. Good customer support. They called me right away when I had an issue with the delivery to let me know what happened. Wish they had more restaurant options (hope that'll happen over time! )
Great experience! 5/5
I have use this app several times and each time from different restaurants I've always had great food no issues i like the convenience of ordering something and can get it at least 35-40 minutes.
Crap food 1/5
No good restaurants are on this app. Not even worth the download. Deleting. : updated from response; if you guys are only offering fast food in the middle of a bunch of great restaurants that makes grub hub worthles.
By Coin grabber
Great app! Love the choices would like more choices.
Love it 5/5
I use grubhub to order when we order out almost all the time. The restaurants I order from on here all have delicious food. I have not yet had a problem with an order. Very convenient and every driver has been extremely nice.
Better Than Dining Out! 5/5
Grub Hub is wonderful! I have tried a number of restaurants, and most have been good. I like being able to try them without visiting them and based on taste and demeanor, attitude of driver, I know which of the restaurants I want to visit.