Good app, very convenient 4/5
The app could use some use ability improvements- the order that information is presented is unintuitive in a number of ways - like when you are placing an order on iPhone, the keyboard covers the Place Order button and yet there are words to the effect that your order will be ready in 20 minutes. Never the less, does make it super convenient to order a meal for pickup.
Great service 5/5
My experience have been great so far. It's convenient and lots of options to have it deliver to your room👍
I've been a frequent user of grub hub over the past year, but lately it's been more trouble than it's worth. I used to love the convenience of ordering from my favorite local restaurants from an easy to use app but just in the past month, we've had a random repeat order the next day and an order that never showed. Both times from restaurants we never had trouble with before grub hub.
The grub hub customer service has been horrible both times! I was told I'd be called back. Never heard anything. I've been put on hold then disconnected. I've waited 2 and a half hours for a $30 order that never showed then given $10 for my trouble. Guess what?! I'm still hungry! I've read review after review of customers having the same problems. I hope people realize that grub hub is the problem. Not our neighborhood favorites. If grub hub is going to provide a service, then it needs to do just that. For its restaurants and it's patrons. Come on! Get it together!
Better than DoorDash... especially their customer svc! 4/5
The only problem I've ever had is that the drivers don't adhere to special instructions you may place on rare occasion. Some do, some don't. Luckily for me it only pertains to delivery instructions but if I were someone who was ordering a dish or two where a food allergy was involved, I'd be much more concerned. But by and large has performed more consistently than DoorDash so is our first choice whenever possible.
The best 5/5
By Beer Drinking Guys
Most reliable food ordering app
Amazing features!! 5/5
By Big Boody
Supports apple pay, gives u notifications on when your order will be delivered, ability to track your order, gives so many choices of restaurants, and saves your past and favorite orders
Simple and easy to use 5/5
I really enjoy using Grubhub, it's so convenient and simple.
The best 5/5
Original ordering app and still the best.
GrubHub - cuz you're just not you when you're hungry.. 5/5
Try GrubHub if you haven't. There are several local restaurants to chose from - hopefully they will add more and more. It opens up home-delivery to you from places that don't have delivery. You place your order and they use GrubHub to deliver it to you. It's the Uber of food delivery.
A lot of the other food delivery places don't charge as much- and it there's a mistake it takes forever to fix it. Usually it's the restaurants fault- but last time, my driver just never picked up my food. I waited 2 hrs. Called myself to find out. They never contacted me. I still use it occasionally for the convenience. But you're better off ordering directly.
So handy 5/5
So far this has been amazing! Especially since we have more restaurants participating. Very very handy!
I have found so many restaurants I never knew existed with this app. Very handy especially when you have an older family member who you want to feed but you don't live with them.
Super glitchy 1/5
By John foodie
I've tried about a dozen times over the last two weeks to order something and CANNOT check out at all.
A decent app with HORRIBLE customer service 1/5
EXTREMELY RUDE customer service! I jumped on quick call with their customer service line when I ran into some tech error regarding their promotional deal that they sent to my phone and was treated as if I was a huge burden... Ultimately left a very sour taste especially when the customer service gal ended our call abruptly (basically hung up) before I could even answer if there was anything else she could help me with.
Introvert's Nom Paridiso 5/5
I don't know what I would do without GrubHub. Any food I could want at my fingertips, and I can remain an ostrich-potato for the night? Praise Allah! Plus, on the rare occasion where a restaurant has messed up, GrubHub support has been there and has made it right.
Love it!!! 5/5
Seriously best app ever! I'm traveling across the US and it makes meal time planning so simple. I've even managed to become a bit more adventuresome in my food choices as I travel. So far so good😁🇺🇸
The price is wrong 1/5
The price is always wrong. Click on a restaurant and the price changes. Obviously a rouse to fool us. Shame on you grub hub.
Love this app! 5/5
We were looking for a Chinese restaurant to deliver because we had a lot to do just moving into a new house, tried GrubHub for the first time and it was wonderful!!! And super fast as well, and I loved the updates on the order so we knew where it was! Love it!!
Rain drops drop top 5/5
Grubhub is life. Do yourself a favor and download this app AND my mixtape on SoundCloud @NENERZ hmu thots
Great App! ⭐️⭐️⭐️⭐️ 5/5
By Bebe Zoé
I use it all the time with no problems!!
Great way to dine 5/5
I love this app when I don't want to wait in lines and worry about service. I have told some friends about it and they love it too!
4 stars 4/5
By Love is the answer...
The chat feature is nice. There should be an option for restaurants to remove menu items when unavailable or if they run out for the day.
Bad experience 1/5
Very, very disappointing never using this service again. Cancelling the order while waiting over an hour. Worse service and experience! Never using it again!
What the F happened??? Very disappointing. 1/5
This WAS my favorite delivery app ever. No delivery fees, quick, and easy... not anymore. Not only did they make sure you were happy but even gave you credit towards future orders.. $10 for any unhappy ordering experience. Now there are stupid delivery fees for almost every restaurant, takes over an hour to get delivery, and they use to have great customer service, not anymore. I was a loyal app user, now you can forget about it. I'm not sure what happened but it's a shame, lost a user for sure! Don't use this app... rip off report
Great service. Highly recommended.
The best 5/5
Love this app. Order from anywhere in the states. Easy to use.
Simple. Effective. 5/5
Nothing difficult, intuitive app. They update to fix bugs often
Getting worse 1/5
Not a lot of variety in restaurants. Very slow confirmation times. They took the game away that was kinda fun. Needs improvement.
Very convenient 5/5
For lazy people like me this comes in very handy
Love using This app
Love it 5/5
Love this app. It is so easy and quick to order. I can track orders and it tells me when my order will arrive. Payment is so convenient, especially since you can add tip in ahead of time.
Def. 5 stars
Definitely my top 5 most used apps 5/5
I live in NYC and have endless delivery options but Grubhub is always the best, fastest, & has all the best restaurants in the area. Really great app, helps me be even lazier than I already am. Thanks
Works well! 5/5
Runs smoothly, haven't had an issue with it yet.
Poor experience 2/5
Why should I spend time picking food and submitting my order before being told the restaurant no longer works with GH?
This happened to me several times.
I pay premium using GH for convenience. This is just the opposite.
Looking for alternative services, some are launching soon I know 👍🏻
My go to when I don't feel like calling and ordering 5/5
The app is simple and allows you to save payment info and multiple addresses which makes it easy to order quickly! I have a restaurant cancel my order once because they were to busy. Grubhub called immediately, issues a refund and a credit for the inconvenience!
This app is awesome. I have only had a couple of issues with this app but I have been using it for 2 years. In my opinion that's not a bad percentage.
Yes,but No 2/5
So I downloaded the app, browsed around....come to find out they don't deliver in my area(North Carolina). Seems like a wonderful idea but I guess I'll just have to wait until you guys expand. I hope you will soon.
Only Way to Order Takeout 5/5
This is the best app. It's the only way we order takeout anymore. Could not live without it!
No issues or mistakes so far, works well in Tampa
Refunds and being hungry 1/5
Grub hub will make you wait 3-5 business days before you see your refund from a business. So if you want to then place an order with someone else you then have to spend more money. There is no work around this I was also told. Basically Grub hub can go screw. What a way to run a business leave your users hungry and with less money. Scumbags, all of them.
Love it! 5/5
Awesome app! I have never had a problem. The delivery is always right and they always come up to the door on the 4th floor. It's easy and reliable for when you are on the go or just don't feel like calling in your order.
It's a good app 4/5
It's a relatively good app, however it should keep updated with the restaurants that no longer use Grubhub. It's simple to use, and has a good variety of places to choose from! Lots of great food, too!
Good idea 3/5
Be nice if it actually worked where I lived.
I always use it, it's perfect. 5/5
I use the app like 4 of 7 days of the week, it's really helpful and easy to use.
Great until they're not... 1/5
App works great. Service is easy... until they screw up your order. I had to call the restaurant, then go online to Grubhub to report they delivered me the wrong order... no email, no response, so I needed to CALL Grubhub and wait on hold! Finally, they refunded me my order, and asked me to reorder through Grubhub! I'm currently waiting for my food and it's been over two hours! Worse yet, I'm vegetarian and the wrong order is all meat! I'm sooo hungry!
Be warned. Traditional delivery direct from the restaurant is SO much easier. Booooo Grubhub!
You will regret if you use them 1/5
Worst customer service ever! My order arrived incomplete and they just offered me a refund (which I haven't received yet) and asked me to make another order, charging me again the tip, the service fee and you need to order a minimum, if you want to eat your complete order. Otherwise they prefer that you don't eat. Be careful.
Works great!! 5/5
Never had an issue, always gets my order right, awesome app
Super easy to use 5/5
By Chamorro Boi
Easy to use and the addition of using Apple Pay to check out is a game changer. Ordering delivery should be this easy!
Easy to use and understand! Use it maybe TOO much!
Great for College Students 5/5
Really great if you have a busy schedule, college for example. Order food on the way home and get it right after you get in.