Path to bankruptcy 3/5
I have to sign in every month because hbo engineers doesn’t know how to properly implement and use refresh tokens. This introduces what is known as “friction” which makes the app an effort to use. Apps that introduce friction generally die off.
Black screen problem 1/5
App doesn’t do anything. It’s just a black screen with nothing. iOS 11.2.6 on iPhone X.
Can’t log in no matter what 1/5
I have tried everything to log into this app. Deleting/reinstalling/deleting cache, using the Apple TV settings sign in...nothing. I got hbo on directv so I don’t have to wait days for John Oliver to show up on the hbo now app, but now I can’t even log into the hbo go app!
Not HBO Quality 2/5
Not intuitive. Cumbersome. Buggy.
Not very good with chromecast 2/5
I usually cast movies/ tv shows to my tv using chromecast. Hbo go doesnt work very well with it and its constantly buffering every few seconds! i just wanna enjoy my movie without having pauses in between. please fix this!
Great content, terrible app 2/5
Opening it on an iPhone most often results in just a blank screen, which is annoying.
The larger problem, though, is that the app is just trying to be too clever by half. Navigating it, finding your favorite show, figuring out which episode you’re on, etc., it’s just way less intuitive than, say Netflix or Amazon, each of which is more straightforward and user friendly.
HBO has some great content but the app is, and always has been, clunky and annoying, as the many other negative reviews here can attest to. Wish they’d start from scratch and do some a) usability testing, and b) competitive analysis.
Repeated error 1/5
I've used this app for several years. Now suddenly it says "Comcast does not support HBO GO." Since when? I just used it on Apple TV to watch John Oliver. Why isn't it working on my iPad? Comcast please fix!
I received an email from the "developer team" which they also posted here (see below). I can't even login to the "iOS problem solving" link they sent! Developers, look at all the bad reviews for the 13.0.0 updates! There's something wrong with your app! I can use it with my iPad 3 and my iPhone 6s, and my Apple TV, but not with my iPad 4. On my iPad 4 I continue to get the "Comcast does not support HBO GO". I can't even get to the login screen. I also cannot login to their "itsh.bo.GO-Apple-iOS" link. Ludicrous ! I should not have to do your job and waste any more time on this. Fix it. You and Comcast need to get together on this!
This is what the developer sent me:
Apologies! Please try out these iOS troubleshooting steps:itsh.bo/GO-Apple-iOS If the issues persist please open a support request with HBO GO Customer Support here:itsh.bo/gorequest We'll be glad to look into this further, thank you."
Movie availability 2/5
I’m kinda shocked that only certain (very old) movies are available. I’m a sci/fi fan and was looking for Star Wars, which needless to say, was not listed. The “SW’s” movie series range from dates: 1977-2005. I did find old sci/fi movie Terminator (from 1984)! Now, every once in a while, they (HBO) will air ALL the Star Wars movies (back-to-back) so I know the movies are in their repertoire of movie genres. So, is this selective availability? Or just frustrating enough to make you purchase a higher package, buy the DVD’s or otherwise find a different solution to ‘movie watching mania’? It just seems the good ones (movies) are purposely omitted. I’ve found this to be true of certain other very good movies that are mysteriously ‘omitted’ from listings.
Undeserving of any stars! 1/5
I hate this app. It continually tells me, when I attempt to login, that my info is wrong; and that I don’t have a subscription. I do. This is irritating to the max. Why have an app if it’s completely useless?
Broken app 1/5
Stupid app won’t let me login even though I put in the correct information.
Keep getting signed out. 2/5
As the title says. It keeps singing me out and I have never bothered signing out. It’s getting really annoying. Everything else is good but for the love of god stop allowing it to sign me out.
Verizon FIOS no longer supported? 1/5
What happened to Verizon FIOS support? This is no longer an option for the app on iPad or iPhone. I stream HBO more on the iPad than watch at home, but now can't choose Verizon FIOS as a provider option.
Horrible app 1/5
Buffers constantly when watching anything; freezes and restarts periodically
Flat out will not let me login 1/5
I’ve tried so many different things. This version of the app will not let me login with my tv provider. I’m literally unsubscribing from my HBO plan if this isn’t fixed soon. I can’t watch anything.
Please fix your app! 1/5
I don’t use HBO GO very much, when I do decide to use it for some reason it doesn’t keep me logged in, but that’s not why I’m critiquing this app. It is because once I put in my password along with my user name it then asked me to choose a TV provider. I choose DirecTV. Then it starts loading and then takes me back to a black screen that says choose my provider so far I’ve done this 15 times with no luck. I cannot get into this app to watch movies or shows or anything else. Every time I use it something like this happens. I only hope somebody that is responsible for maintaining this app is listening.
Doesn’t allow login via other providers! 1/5
This latest version no longer allows people to login to HBO if they subscribe to other cable providers other than AT&T. Used to work for me, but this latest version locks me out from entering my cable provider.
As difficult as possible to use 1/5
This app does everything it possibly can to prevent you from using it. You need to fix authentication/login. The fastest way to lose your users is to force them to log in over, and over, and over again...especially when your login process is difficult in the first place. Also missing basic features for streaming apps: Continue Watching rarely remembers what episodes I watched or the place I was in; it’s also completely hidden under Watchlist and therefore not easily accessed; no memory of previous searches or suggestions for recently searched content; you can’t add entire shows to your watchlist, only single episodes which becomes useless quickly. You’re a streaming service, please get the basics of serving your users right.
Black side bars please. 4/5
I dont really have the complains others do here. My biggest beef is why the gray sidebars? Please make them black or at least give us the option to change it. Gray is so distracting.
App works well 4/5
The app is completely functional however certain shows like John Oliver don’t have every episode available like the description claims
AirPlay on my phone to my Apple TV no longer works since the latest update. Fix please!
Need offline mode 3/5
Come on hbo you need offline mode. Plus allow use to select aspects ratio for the movies and TV shows. I hate it when it cuts off.
Add download ability. 5/5
This is a wonderful app. I do so love the fact that I can take HBO with me anywhere I go. Guess that’s why they call it HBO GO. Note to the developers: please add the ability to download for offline viewing. That would make this an awesome app.
Doesn’t work 1/5
Arguably the worst mobile app ever made
Garbage app 1/5
This app is garbage. It's slow and buggy and constantly says I'm logged out. Make a real app like Netflix.
Why do I have to log in every time I use this stupid app! I have to login on my Apple TV also. I have Directv so why isn’t it automatic
I don’t know why people are putting bad reviews but I think it’s pretty good good movies and great shows keep it up
It doesn’t open. 1/5
I have an iPhone 6. It would ask me to choose the provider and I entered login info. Then it asked me to choose the provider again. Caught in this loop and not happy.
Expires when 3/5
Would be so much better if you could please add dates to when each episode expires.
Who ever rated this app 5 or 4 stars they must have rated for content. This app has so many issues and it’s been like this for ages. The app falls short in search for a show, video play back, chrome cast connectivity, lock screen controls, auto play, resume where you left off. I can go on and on and probably won’t help the app developer. Whoever is in charge of this app design must not have used YouTube or Netflix. HBO folks should fix this app to stay relevant, otherwise GE is a good example what a mismanaged company can become.
App Not Working Properly 5/5
I Switched My Cable Service And It Will Not Recognize My New Provider. I Need Help.
Doesn’t work with Comcast 1/5
It won’t log in with my Comcast account anymore, making this app useless.
Worst avg rating for content providers! 1/5
Thanks for making sure that I have to sign in and reauthorize the device every few days on my AppleTV. Also thanks for making g sure your website doesn’t work with safari, so that I need to download and open chrome just to do that. Also, kick rocks. Your content isn’t worth the hassle. There’s plenty of apps that make the experience so much better for their users. Seriously, try to find another content provider app with worse reviews. Way to lead from behind HBO. Bye bye HBO subscription! 🤙🏼
Worst Video App 1/5
By Modern war alliance
This is hands down the worst video app I have EVER used. Laggy from beginning to end and filled with bugs. I’ve waited for them to update the bugs and I still don’t understand why a company this big has the worst video app. Goodness. Extremely frustrating!
Problems with use of app on iPad 2/5
I have had no problem with HBO Go on my iPhone but who wants to watch a movie on that tiny screen. For months, when I attempted to open the app on my iPad, there was nothing but a dark screen. It appeared to be permanently jammed and I could not even exit from it or access settings. I finally decided to try using SIRI to open it and that appeared to clear the jam (for now at least). I love HBO programming but I have been disappointed with this app. When it works, it is good.
Won’t work 1/5
I have Directv with free included HBO. The app will not accept my Directv login credentials. And yes, I am entering the correct password.
Black screen 1/5
App is terrible 1/5
I downloaded the app on my iPhone and my iPad and can’t get either to work. I log in and pick a show and then it’s just a plain black screen. About 5 minutes later I get a “service error” message. It never works!
Awful setup process 1/5
Extreme awfulness in getting your ATT wireless account to link with this. Multiple websites logins and passwords and then after setting up direct tv now on a computer this app wants you to create an HBO go profile too. Why? So that I can juggle three different usernames and password to access bundled services? Awful.
Terrible and nearly useless on devices 1/5
This app is an embarrassment (similarly to the showtime anytime app). The navigation is cumbersome and tedious, but the worst thing is that on devices like iPad or my Xbox one, if you don't use it for a few days, it logs you out and you have to go through the ridiculously stupid process of signing in and activating it again. And to do that you have to choose your cable provider...and it only LISTS every provider so you have to scroll through them all to find yours. It does NOT let you search for your provider. HBO I know you have money and I know you could throw a bone to the app developers to fix this electronic rubbish you pass for an app. This app is a digital representation of the laziness of the company and the shear disdain HBO truly has for their customers. If I didn't automatically get HBO through my building, I would never pay for this garbage. I'm sure no one from the company will read this, but I hope potential customers do, and run the other way. Do not give them your money!!
By Annoyed in NYC
Constantly does not work, buggy as heck, terrible features and just an overall horrible app! I’ve had to delete and reinstall the app numerous times, and now it does not even allow me to sign in.
Broken - can’t log in with DirecTV 1/5
I could get passed the terrible navigation, but the app has been broken and not allowing DirecTV logins for over a week now. I thought the new update would fix it, but now it’s just a blank screen. Seriously, you need to fix this.
If works, it is great 1/5
Won’t connect through directv account. Did at one time. Keeps giving option of changing tv provider or not. However will not let me access sign in information to see if has save wrong password. Every time I try to rely on it to download to watch stuff on the go, it does not work.
By Ahead send
Doesn’t respond. Doesn’t bring you back to the right spot
Latest update doesn’t work with chrome cast 1/5
Since the app updated a week ago, I can no longer connect my chrome cast tv to the app. Worked fine until the update. FIX THIS!
Won't let you select provider 1/5
I keep trying to sign in and it only gos to attend uverse. That's not my provider and it won't let me see the anything else.
Problems Logging In 1/5
Every now and then I get signed out of the app and can’t for the life of me get back in... “Looks like you’re not a DIRECTV customer” or “you are not authorized to access this app” ... I have HBO on other devices, under the same log in credentials, and I assure you I am a customer of HBO. Ludicrous.
One word: dung.
New version huge bug.. 1/5
After watching a few episodes and shutting the app off for more than 4 hours, when I try to reopen the app, all I get is a blank screen... the only way I’ve been able to remedy this is by uninstalling and reinstalling.. never had this problem with HBO now.
Signing in 1/5
I’ve tried and tried but can’t sign in. WhT a waste
Won’t let me log in 1/5
No matter how many times I try, it wont let me log in. I have hbo on my Comcast account and I’ve signed in multiple times on the app. Regardless, it still says I haven’t signed on. I didn’t have problems with this on my Android. Fix your app.