Surprised it's so bad 1/5
I expected a lot more from HBO.
App is glitchy, often quitting when moving around the UI. Buffering often, when all my other apps like Hulu, Netflix work smoothly, and I have a very fast connection.
Also, why are shows delayed? Real Time, John Oliver etc are delayed hours. Why? Just today, Saturday 8/19 Real Time episode from last night still isn't available, and what shows in the app is an incomplete version starting halfway through.
And why, oh why, is something as simple as a ‘season pass’ not enabled? It’s 2017; most other streaming apps let you set a favorite series and tracks your episodes watched, even partial episodes. The developers need to look at Hulu or Netflix as examples of how to write a proper streaming app.
Very poor, and damaging to HBO's reputation.
By Jen @ah0ybutternuts
I never write reviews. But my God this app is awful. I love HBO which is why I will continue to use it to stream on my chrome cast but it is such a frustrating app. Not user friendly at all. My biggest issue is that I takes forever to load and it doesn't automatically play next episodes. I was reading other reviews an they basically touch on everything I feel. This app needs a good and necessary update soon!
Weak sauce 1/5
By Sam the nerd
I tried getting it to play video 5-7 times and not one time was it working, it's a very unreliable and way over priced app
Terrible streaming quality 1/5
Not even through my free trial and I cant get through one session without it crashing. Happens on all of my devices.
POS - canceling subscription. 1/5
By Ranger Ken
Had MAJOR playability issues in August on both web interface on my Mac and my iPad. The "official" troubleshooting page said to delete and reinstall the iPad app. Deleting went just fine. Have been unable to re-download the app for a month - the progress circle s l o w l yyyy fills, then nothing for a few minutes, then I get an error message (twice!) that the app "can't be downloaded right now – try again later."
Meanwhile, the web interface on my Mac has become unwatchable due to constantly buffering and regular "plug-in crash" problems. Have tried all four different browsers on my machine – no improvement. Consensus seems to be that it's a problem with using the [outdated] Flash technology.
Most galling, the helpline lead you through a multi step menu and then loops back to directions to go to the [useless, uninformative, incomplete] online troubleshooting help.
Don't. Waste. Your. Money
Awful expensive and not updated 1/5
As expensive as this app is, it should perform extremely well but the movies, shows constantly pause and stall. It is not worth the money at all for the monthly price charged.
Cannot login with iTunes account 1/5
Is this a bug? Tried many times!
Poor Customer Service 1/5
September 17th, 2017
I have had the worst experience with this company!!! Which surprised me because I had HBO under my cable provider and never an issue. Customer satisfaction is a priority ! I had an issue and emailed hbo received a generic "someone is working on your ticket" I call HBO to expedite it and spoke with a live rep who was rude and refused to help and advised me that someone was working on my "ticket" two weeks later all I have is numerous emails that state "working on it " I've requested supivisor to call me and still send a email "what's your contact number " umm I should of stated "on my ticket" so disappointed !!!!!' All I know is I hope none of you ever have an issue because I will get the run around!!!!!
Not a user friendly app 1/5
I expected better from HBO. The most frustrating part is that there is not a "recently added" so you literally have to look through every movie again to see what's new. Not how I want to spend my time, or trying to remember if it was there last time. At least other streaming apps can show me what's new or recently added so I'm not wasting time. Canceling this month.
G.O.T. ☺️ 5/5
I watched the last 3 seasons using the app and never had any issues with streaming any shows. This app made it easier to drop cable.
Great App if you can View it 3/5
I live HBO and how you can literally watch it on the go but the reception is awful. Most of the time it restarts from the beginning if it plays at all. It's streaming isn't great but the shows are awesome.
Password reset doesn't work 1/5
By Paps Van Winkle
I reset the password to my HBONow account because my account info was circulated by one of my family members. When I reset the password, the app didn't do anything. It still allowed whomever had access to my account to use it. It never stopped working. This is awful. Your app should be able to recognize the account password reset. Once the app notices, it should required anyone who had access to the account for the new password.
I was forced to cancel my account. But I don't know if that will work either?? So once my account cancels on the 20th, will the apps know this??
PLEASE FIX THIS IMMEDIATELY. IM TIRED OF PAYING FOE MY ACCOUNT SO EVERYONE CAN WATCH FOE FREE.
Failed to give me a free trial as promised... 1/5
I signed up for HBO now to watch game of thrones and as I did I was signed into my parents old iTunes account (ITunes accounts are used for payment)
So I switched my accounts to my own itunes account before signing into HBO and it told me Immediately to "Renew" my subscription even though I've never bought or used HBO before and my card has never been linked to their subscription before
So because my parents signed up for HBO years ago and I was signed into the old iTunes account when I signed up I lost my free trial though never using HBO....
This app is terrible
Garbage and yet it doesn't seem to change 1/5
Worst app ever used. I enter hit sign in it freezes, try to create an account it freezes. Want to do the one month trial, psyche! Frozen.
Audio only streaming 1/5
This app is incredibly frustrating. My wifi can be unreliable sometimes (I live on a boat) and instead of buffering like a normal streaming service, this app will pause the video and continue playing the audio. NO ONE EVER WANTS THIS. The only solution seems to be force quitting the app and starting over, until it happens again. It's virtually unusable. I've given up watching HBO on my iPad. Please fix and add a normal buffering routine if the connection gets slow.
Buffering, and buffering, and buffering. 2/5
The content on HBO is great quality, and I would love to keep watching it. I signed up for the free trial and am strongly consider staying on for shows like Game of Thrones and Silicon Valley; as well as great movie options. My internet runs at about 65 Mbps. I can stream Amazon in 4K with no issues. However, when watching HBO, shows in standard HD will stop to buffer multiple times especially when using a chrome cast. I would say this issue has to do with my internet speed but I also use Netflix and Amazon Video at 4K without these issues. Please update the app or do whatever needs to be done to stop these issues. Based on the other reviews, I'm not the only with this issue.
Bad for chromecast 2/5
App works good on phone but chromecast always buffers
Freezes constantly while casting 1/5
Terrible Chromecast compatibility. The app doesn't do a good job of tracking what episodes you've watched. Pretty terrible app really.
$17 a month say what? 1/5
Are year ago it was $9.99 a month and he keeps on going up and up every couple of months which is ridiculous. Now at $17 a month I'm canceling this.
Can't sign in 1/5
I've tried numerous times to sign in on my iPhone. But the app keeps telling me I have the wrong sign info??? The instruction process is very vague as well. It works fine with my Apple TV though.
Worked fine for me 4/5
My only complaint is when trying to login to the web site to stream on my PC the video quality was worse than my iPad. It was terrible actually. Consequently, I ended up streaming GoT only on my tiny iPad instead of my 1920 x 1080 PC screen. At least the app streamed fine.
Double billed 1/5
Signing up for this (HBO now), it prompts you what cable provider you have (Comcast). I found that it enabled hbo on my tv which was neat, less neat was finding that Comcast immediately started billing me, and I'm being charged through apple.
This app needs to be worked on. It doesn't remember what part of the show you're on, to crashes, and navigation layout is horrible.
Only for G.O.T 1/5
If it wasn't for Game Of Thrones, I'd delete this app... The UI is awful, you guys should take a page from Netflix. Their content is laid out nice and neat. You can easily find the most the most recent shows that you've viewed right on the home screen. You guys interface is just kind of all over the place. Please clean it up.
Completely useless 1/5
I was signing up and before I hit continue to sign up I pressed "cancel" because I needed to reconfirm if my email address was correct and then it said "error" after I pressed cancel. so I tried entering in my login and it said it was taken? Even though I never hit confirm. Then I tried logging it and what do you know, it said I need to resub because the trial is already used even though I never hit confirm... I wish I could give this less stars
The worst app I've ever used 1/5
Constantly crashed and wouldn't load. Would not recommend
Poorly written app. Poor customer service. 1/5
Cannot use on iPad or iPhone if subscribed on Apple TV. App requires in app purchase active on all devices. Looks like an attempt to scam or poorly written app.
Ridiculous that you can't even sign in with your TV provider. I already pay for this channel for Xfinity, now i have to subscribe to watch on here?? Really?
Awful streaming quality. 1/5
Cost of the monthly subscription is completely reasonable, provided the streaming quality would be decent. No way would I actually pay for this service.
Doesn't work with Chromecast! 4/5
By Rafael Liriano
I use the app from my iPad. When testing the Google Home app, HBO Now works perfectly but when I want to really use it then it doesn't work. I've tried uninstalling and reinstalling both apps but I keep having the same problem.
I use Chromecast for other apps like YouTube and Spotify; they work perfectly without any issues.
Other than that, the app works fine if you're looking to use it on your mobile device only.
I found a workaround about my Chromecast problems; just have to close the HBO app before using it. It seems the Cast remains stuck for some reason. Closing (from the multitasking cascade menu) and reopening should solve the problem.
The only things I'm missing are controls from the lock screen.
hbo now 1/5
i have tried for 2 hrs to get the app. stuck in a loop of trying to get app downloaded and signing in. incorrect password . very stupid if u are trying to buy the program.
By Ak. Doggy
This app automatically charges through iTunes without asking for payment. I'm done with apple, they have begun to to overstep their bounds.
Not sure what everyone else is whining about! 4/5
I use this app every day. Have had it for more than a year. I watch VICE and Game of Thrones daily as well as a few weekly shows. Have never had any problems. One of the best ways to watch HBO!
Enjoying the trial but am I the only one who can't skip to the next episode?? 3/5
I can watch very well and depending on my wifi connection, I can watch without no streaming issues. The app's interface is elegant and all but I don't get why it doesn't automatically play the next episode. Am I just spoiled from Netflix and Hulu? Either way, for $15/mo, I would not consider using the app further. However, if you do fix this issue, I will. It just seems like a necessity for a streaming service, no?
If I could leave a 0 stars I would!!! Hands down the worst app you have to actually pay for! 1/5
This app never plays the whole way threw ever! It sits and loads and just stays that way! This app is more than Netflix Hulu and stars! For it so never work and cost so much is mind blowing to me! All my other apps work just fine while this one won't play anything all the way threw. Done paying for it until they fix it.
Automatic subscription is the most ridiculous thing. Companies are making millions of dollars every year basically stealing from people who forget to cancel their free trials. So I just paid $15 for a horrible barely functioning app. I wonder how many people pay for this when they could pay the same 15 to their cable company and get the hbo go. If i could give less stars I would.
Love the App 5/5
I don't know why there are so many negative reviews. Either some of y'all don't know how to actually use this app or have no remaining gbs on your apple products causing the app to malfunction. I HAVEN'T HAD ANY ISSUES WITH THIS APP. Great job.
It can be slow and glitchy but mostly works. Really wish it had the option to put a whole series in the watchlist instead of individual episodes. And a lower price.
Zero Stars 1/5
This app is awful & with every "update" the major issue is never fixed - the playback! 1 time out of 10 am I ever able to go back to the app & use it like a remote. It will play a video then not allow me to even go back to it and pause or anything. You have to completely close out of casting and start the show/movie all over again. It's annoying and needs fixing! People pay for this subscription you know.
Warning Hbo Scam!!! 1/5
Hbo once again... got the free month trial to try it out... instantly associated the Hbo account with Apple ID without telling me... charged me for the first free month WITHOUT SAYING ANYTHING. This is why everyone pirates hbo shows, it's because hbo is lying scum.
Just make it easy for me to watch the content I subscribe for.Besides the actual HBO content this App is lack luster. Can't add series to your watch list only individual episodes. You have to search and go the 4 screens to get to the episode you want to watch. No way to customize home screen which is a rarely changing group of shows I'm not interested in. Suggestions are also crap.
Too many tech errors 1/5
By app needs MAJOR work
I'm not the "reviews " type until now. I pay monthly for my subscription to HBO now and it has given me service errors so many times that I hadn't enjoyed a single show without an issue. At first I felt forgiving but now it's getting to be too much. If I'm paying for a product I expect it to work as it should, and from the looks of the other review ratings I'm not the only one disappointed in this service. I would definitely suggest this app be taken in to review because I don't see myself subscribing next season.
Not good 1/5
I try to log in using my AT&T account and it doesn't work said email or password incorrect.
So I decided to try HBO GO and sure enough it worked so something is definitely wrong with this so I don't recommend it.
If you want HBO try HBO GO that one works awesome.
Idk the app works great for me. Granted every now and then it freezes. But nothing that a restart won't fix. Not a big deal. Idk why people get all crazy over the little things.
By Andrei C.
I used this app thinking it'd be great. It was fine for the first few times, but then I was signed out and can't log back in with all the correct credentials. I can't even reset my password! Be warned!
App freezes but audio still continues. When so first downloaded it I could enlarge the picture. Now I can't get the bar at the bottom of the screen to come up. This means I can't pause the movie or episode. If you stop in the middle the app will start at the beginning when you watch again.
Edit: upgraded from 2 to 4 stars. Followed tips and now video is streamlined by better. No more problems. Thank you for the quick response.
Horrible Functioning 1/5
I was extremely surprised to see all the reviews citing horrible streaming quality from the app. I figured it's HBO that can't possible be true. Turns out it is, I've never had such poor quality when it comes to streaming, the constant freezing and having to restart on phone, computer or tablet, and I am running on high speed internet. I've had better streaming quality on airport wifi. Will not be continuing my subscription until major changes to the quality are made. If it were possible to give zero start I would.
Captions don't stay on on PS4 3/5
I watch using my PS4.I like to have the captions on because I mostly watch Game of Thrones and sometimes it's hard to understand what they say. Also so if I can't hear for some reason then I can read what they say. The captions turn off randomly during episode and every time a new episode plays, I have to turn them back on. Also the toggle doesn't work when trying to turn them on and off.
Streaming thru Internet 2/5
By Chess coach
What's the point of paying for it f you can't watch it any where?....I have Netflix and can watch any where...but hbo it's only for USA...7 month paying for it, even with paid subscription in cable, and I can't use it in the Caribbean.
Netflix works fine...when you fix that, I will come back...
What's the value prop if you cant load content faster than the pirates? 2/5
Shows seem to load randomly at different times each week. Some weeks Real Time is available at 7am the next morning then somedays, no idea when it's going to load. Just make a partnership with Netflix already, they can take over the tech side of things and provide a better UX experience for your customers and everyone wins!