the “free trial” turns into hundreds of dollars 1/5
i signed up for the free trial a long time ago to watch the season finale of game of thrones. i cancelled it when our trial was up, only to find out months later that they continued to charge me. i cancelled it again, only to find out another few months later that they were STILL charging me through the app after they told me it was cancelled. that’s three times i tried to cancel it before i actually succeeded. this “free trial” ended up costing me hundreds. hbo will never again get my business. if i could give this app zero stars, i would. they do whatever they can to rip you off.
Great content, terrible app 2/5
HBO always manages to license great shows, but somehow always fails to create decent apps to watch them on. No matter what platform you use, rest assured that the UI will be slow, the design will be confusing and the video playback will be choppy, low quality and will eventually just stop and crash.
Horrible ! Multiple unauthorized charges! 1/5
For the life of me I cannot cancel my subscription , if they link to your iTunes Store GOOD LUCK trying to cancel your subscription , they have continually charged me after canceling through Apple. There’s no other way for me to cancel. I’m forced to close my bank account. I’m so upset. HBO is the biggest mistake Ive ever downloaded onto my phone! Never again, and I warn others, beware of them, they will continuously charge your account even after you cancel subscription.
Beware - they don't recognize account user names when you change platform 1/5
Beware - they don't recognize account user names when you change platform. So I was working with HBO NOW's representative a few weeks ago. They assured me my account (which is tied to my Apple ID email address) that I could login on my iPhone via the HBO NOW app. I even told them that I had originally signed up for HBO NOW via Roku. I wanted to know if my login for the HBO now I pay for each month can be used on my phone. They said yes. They said the same email means it would work. I went to log in last week or so and it ended up charging me a NEW subscription fee... even though it's the same email address and account!! I'm so angry. They kept telling me that Apple is accountable for the fee and refund and that they can't resolve anything. They apologize that their system didn't recognize that the same account already had HBO NOW. So I'm reaching out to get a refund for the duplicate HBO now subscription I have paid twice for this month. HBO NOW has been awful to work with and crappy when trying to use on phone and stream.
No resume episode option, no auto play. TRASH 1/5
By Yes! ZL!!
Two of the most obvious features in a video streaming service are missing. There’s no option to pick up where you last left off (a singe episode or multiple) and no auto play option.
Time to catch-up HBO! 2/5
This app lacks a lot of basic and commonplace features in other video streaming apps. If you pause, it times out quickly requiring you to restart the app and find what you were watching again to continue. It doesn’t remember where you left off during last viewing. There’s not a queue to save shows in a personalized watchlist, just a queue to manually save/delete every episode for every show. Catch up HBO!
Take a page from Netflix playbook 1/5
Let us skip the intro. Add the option to select the series to add to the watch list, not just the episode. Create a new movies link in the menu options, this would make it easier to find new movies. Better overall app organization is needed. Fix the syncing across devices issue. Give descriptions of all the content available to watch. Provide previews for all content.
Second class customer? 1/5
I'm paying good money for content in this app. I don't have cable so I don't have access to HBO GO service. I don't see why I can't see shows the same day they air at least. I'm not saying live but after they air on cable.
Fraud alert!!! 1/5
I signed up for HBO, ended up with the message that some movies are not available in my region. I live in the U.S.
Are you freakin kidding me?
Yes what she said 👇🏼👇🏼 3/5
I agree with you I have the same problem. Come on HBO let’s get the ball rolling.
Unfriendly user interface 2/5
Not as easy to navigate as it should be. No way to branch off to movies or shows that’s are similar to what you just watched or direct by a particular cast member. Also far less options as far as movies than I thought it would have. Has the potential to be great but not worth it now.
Nunca he usa este app. Lo elimine de mi cuenta. Necesito que no me sigan cobrando por algo que yo no uso. Por favor.
Best app ever 5/5
By GET WRECKED BUTCHER
I use this not than anything I have. HBO team you really out did yourselves. Nice Job Guys.
It works really well for me. It never buffers and the content looks high quality . I have fast internet so idk if that plays a big role. Great app
So Frustrating 2/5
Love HBO so it’s sad that I have to write anything negative. It seems that if you use a fire stick on your TV and automatically paying your subscription fee via iTunes that the app gets confused. Although I don’t log out, I need to login in via my phone or computer to enter a code and THEN I can log back in via my fire stick and watch HBO on my TV. Can’t seem to watch Bill Maher via the app although I don’t have an issue with any other show or movie. In addition to addressing these issues, it would be great to have a better search feature, maybe something along the lines of Netflix....
What the heck 1/5
I canceled this subscription and turned it off months ago... why am I still getting charged for it?!?!! What!!!! Seriously!!
Love the app 5/5
I really enjoy the app and the variety of content is great
Are you blined? 1/5
When i got this app it said start your free trial and the word FREE!! When i click start your free trial i have to play? What do you mean start you free trial this app is not a useful app
GOT missing episodes 1/5
I recently subscribed thru directnow and HBONow is included in that.. to start with they where showing GoT as their masterpiece and it’s included as part of the package.. the very first episode S01:E01, followed by S01:E03 missing and found that to be missing episodes could be aired as a session total 11 episodes missing for all sessions.. couldn’t even properly configure their own masterpiece.. I don’t know how’ll be the remaining ones.. poor customer service.. typical technical liars
Good luck 1/5
Won’t give me the option to cast anymore. Useless.
Unusable due to apple/amazon turf wars 1/5
Ridiculous that I can't use this on my iPad just because I subscribed on my Fire. Makes the whole thing worthless to me. Mad at apple, amazon and HBO. will be cancelling at the end of the month.
A lot of good shows, too many for time to invest to watch. Price is way too high
HBO should be ashamed 1/5
Buffering like I’m on dial up but amazingly it’s only this garbage app. Waste of money. I won’t be renewing my subscription.
Jump through hoops 2/5
Nearly every time I try to watch I have to re-sign in or it it’ll say my subscription expired when it hasn’t and I have to “activate” it from my phone again. I’ve also learned not to try to watch from my iPad one day and my Apple TV the next because I’ll have to jump through hoops again. I understand not allowing two devices to watch at once, but they can’t even be signed in at once. Not convenient at all. Game of Thrones is good tho…
I just want a button to goto the next episode... 1/5
the ending to that season was amazing, how do I get to the next episode?
Netflix: Press Next
HBO Now: Exit App, Find Continue, Leave again, goto series, find GoT again, choose season
Laggy login verification screens lead to a blank screen and no logging in. Verizon.
Very limited user functionality 2/5
The app lets you play shows but has very limited functionality to do much more. Searching for content is limited. You cannot tag shows that you are interested in for future viewing. It does not consistently identify shows you have watched or where you have stopped viewing. A lot of what should be rather basic functionality is missing. Disappointing that HBO has not created a better app. Hopefully they will continue to improve it.
Every time you accidentally touch the screen, it fast forwards or rewinds to somewhere else in the show/movie. Content is good, but the app is clumsy.
I have had the subscription for two years with no problems, I’d log in on my Apple TV and watch. Now every time I want to watch on tv I have to enter a TV code. If I watch more than an hour it will just log me out on the Apple TV and to continue watching I have to stream it through my I pad. Too much trouble to watch tv. I am canceling my subscription.
Cant subscribe. 2/5
When i go onto the app to make a subscription through iTunes it wont let me subscribe.
Worst app ever 1/5
Call this a streaming service? Worst app ever. Constant buffering to the point where I can't even watch a movie
Converts Free Trial into Subscription! 2/5
By Hot & Humid
Converts Free Trial into Subscription automatically! I was unaware that would happen until the $14.95 charge was put through!
I would expect this from a small greedy company not from an established company like HBO. Very $NEAKY and Dishonest!
Hard to navigate 1/5
This app is hard to navigate. Searching for titles is hard, you should be able to search not only by name of title but actors, sub genre, etc. Also there's no suggestion of similar movies. It's hard add movies to your watch list. Hard to continue watching without searching for the title every time. In other words, hbo needs to learn from Netflix. Also, the selection of movies could be better. So many old bad movies. Only a few titles are good. Overall, not worth the money. I will be canceling my subscription.
Technological changes needed for multiple devices 1/5
By Paul the submariner
I use my Amazon Prime on my Apple TV and Amazon Firestick as well as my iPad and iPhone yet I am told I am not in billing or the account as expired and Ned’s renewal when this is a continual month to month thing.
It takes a while to find all the numbers for cards etc and accounts and is a major pain.
Content wise the material is not very good. Nothing very good is available that I want. Old crap that has been seen so many times is about it, or things that are of such poor quality.
I’m tempted to just use Netflix. In fact my 2018 resolution might be that and save $200 per year.
By Mad scientist 337
Followed a link saying the movie I wanted to watch was available just had to register and it takes less than a minute. Took me to App Store then loaded app then had to register, then did not have the movie
Impossible to rewind 30 seconds 1/5
iPad with HDMI cable can only rewind and forward in ten minute increments..
Re-installed just to leave a review 1/5
READ THE BAD REVIEWS BEFORE INSTALLING. This is crazy. I’ve waisted an hour of my life and probably risked my life with a potential heart attack due to extreme frustration from this app. Most of the negative reviews are steaming or login issues. You can’t use HBO now if you can never stream or log in. If you can’t log in, and you click forgot password, they say they’ll email you a reset which they never do. If you try to delete or unsubscribe, good luck. It’s probably easier getting out of the mafia or a gang because it’s never going to happen. It’s easier to cancel your credit card and never use your apple devices and spend another hour or two setting up all your reoccurring bill pay through your card after waiting 5 days for a new credit card, than to expect logging in to easy.
CONNECT TO ANY TVs!!! 3/5
By Domenica A.
Just like Netflix and Hulu, the app should be able to connect to ANY tv.
I’ll end up blind if I have to watch season 8 of game of thrones on my computer or phone when it comes out.
What a piece of steaming stool 1/5
By Headache Harry
AT&T continues to talk like they did us such a service. Bahahahahahahaha You are important when they want to establish service but after you have it they don’t care about you or your updates or connection service.
HBO won’t set up. NBA season pass won’t work because AT&T doesn’t care. I’m very dissatisfied and disappointed with AT&T.
New update is awful 1/5
Now I have to sign in every week with the Apple TV. Called support twice, and they are always sorry, but due to update their sign on glitches are going to make me cancel.
By MR SD ME
If you enjoy signing in, over and over, week after week, this app is for you.
Few things 3/5
By Crazy forit
I like using the HBO app but this app does have few glitches. It freezes up sometimes in the middle of the movie or episode of tv show. That is a little annoying. As state in another review when you play a movie and stop it and want to come back to it later you have to watch it from the beginning. I also get quite frequently in the middle of watching something an error that says the app is unavailable right now try again later. So if HBO designers could come out with an update to fix this app we’ll be golden.
Charged for subscription, no free trial 1/5
By Livie A.
I tried to use my Verizon rewards to redeem a free 3 month trial for HBO now. When I went to register, it was not allowing me to sign up online. So I downloaded this app and tried to do it that way. The app was also not allowing me to use the three month subscription. When I hit "cancel" to prevent signing up for a $14.99 subscription, I thought that was the end of it. Today I have a $14.99 charge on my card. When I emailed the team, they responded that they will cancel my account but "refunds" are not granted per the terms and policy. I totally understand, except this charge was due to an app error and I am not able to use the app. A "refund" is not a "refund" when the money should have never been taken in the first place!!! Don't use this app. Stay with Hulu, Starz, or Netflix!
Subscription problem 1/5
I cancelled my subscription after the free trial, but just got charged for a months subscription.
Awesome content really bad app
Could be smoother 4/5
Great app, except you guys need to fix a bug with adding/removing things from your watchlist. It just works and doesn’t work at random times, very annoying.
Unable to activate my subscription on appletv 2/5
I’m subscribed to HBONow and can use it on my phone, but the instructions to active the service on my 3rd generation AppleTV do not reflect the options presented from the current firmware. If HBO’s quality assurance testing were up to date, they would have caught this.
Edit: after my initial complaint, I received suffice to support that helped me activate my subscription. My complaint is still valid, since the option to activate was not working via the mobile page as shown in activation instructions. You must use a desktop OS to reach the login page before activation will work.
Love hbo, hate this app 2/5
It’s very user unfriendly. Have to search for the show after each episode is over to play next. Will not auto play. No recently watched. No recommended. It’s way too late in the game and hbo is way too big to be putting up with this BS.
Not the happiest with this app 2/5
I'm not the happiest with the functionality of this app. It's not very intuitive and had for the average user to use. It also seems like you have to constantly sign in over and over again. I wish there was a better design or that the app was easier to use.
Slow connection 1/5
This app is slow and glitchy