Every time I open the app it keeps freezing or closing. I’m not even able to sign into my account.
Fantastic Beastly Problem 2/5
For some reason the movie Fantastic Beasts is streaming so dark in my Kindle Fire HD that I can’t see a lot of it. Is there some kind of adjustment I need to make? I installed and reinstalled the app but no joy.
Sign Out All Devices 1/5
There is literally no way to sign people out of your account if you’ve ever signed into their device. There is zero support for kicking people off of your subscription that should no longer have access to your HBO Now account.
HBO wants you to share your account with as many people possible and doesn’t care about how many people are getting HBO for free and not paying.
Until they add a feature to sign out all devices, I’m adding as many people to my account as possible. Changing your password doesn’t work, and I’m not abandoning my email address to setup a new account under a new email.
This is a basic feature that so many apps have. It’s mind boggling that they don’t have this feature for user security reasons even!
I can’t sign in with Hulu? 2/5
Not sure what’s going on but it keeps saying ‘Account already linked’ when I go to the sign in option. Bug?
Canceled subscription but still charged 1/5
By Nyrab rules!
I canceled my HBO subscription within the timeframe but was still charged $14.99. Seems impossible to find anyone to dispute the charge.
Surprised it's so bad 1/5
I expected a lot more from HBO.
App is glitchy, often quitting when moving around the UI. Buffering often, when all my other apps like Hulu, Netflix work smoothly, and I have a very fast connection.
Also, why are shows delayed? Real Time, John Oliver etc are delayed hours. Why? Just today, Saturday 8/19 Real Time episode from last night still isn't available, and what shows in the app is an incomplete version starting halfway through.
And why, oh why, is something as simple as a ‘season pass’ not enabled? It’s 2017; most other streaming apps let you set a favorite series and tracks your episodes watched, even partial episodes. The developers need to look at Hulu or Netflix as examples of how to write a proper streaming app.
Very poor, and damaging to HBO's reputation.
Solution: what works for me is to trash this awful app. And subscribe to HBO via Hulu. That way, all my gripes about the watch list, smooth performance are solved as you’re now within the vastly superior Hulu UI. Same money, much better experience.
Not user friendly at all! The worst app. 1/5
What shame that they are such a huge industry, they charge as much as they do for subscription fees, and they still can't even make a halfway decent app so that we can view the movies and shows that they spend all of that money on. There's no way to make a list of the shows/movies your currently watching - you can only add certain episodes to your watchlist. No way to favorite or make any lists so that you can find what you were watching when you come back to it at a later time. No personalized suggested or easy way to find anything at all, really. Doesn't work well when using multiple devices to stream. All-around bad design. Clearly a very basic design with no actual thought put into it.
Hard to cancel. 1/5
This is the worst app I have ever had.
But at your own risk.
Content slow to load 1/5
Shows will freeze up mid episode. I can't believe people are expected to pay $16 on top of wifi/data costs for this.
It is very disappointing that streaming services are not supported in the Republic of Korea, South Korea.
Works well 5/5
Problems seem fixed to me. Good app.
Horrible App 1/5
Love the content.. HATE the app. Never works right. Always glitching. By far the most unreliable streaming app out there.
Almost perfect 4/5
Just a couple of things: if I add a movie, or tv show, to my watchlist I expect it to be there the next day. Tv shows don’t show up in watch list. It would also be nice for movies and shows to pick up where I left off.
Issues issues issues
By bro cook
Terrible streaming and casting
Update needed 2/5
Since updating to ios 11 the app no longer works. When I try to log in via an itunes subscription I get a username/pw error— but I know they are correct. Other people in my house with their own devices and accounts have the same error .
Edit— they updated. iTunes accounts still dont work
Good Enough 3/5
I'm happy with it. Yes, it does tend to not pick up approximately where I left off but eh, I get to binge watch GOT so I'm satisfied.
Pretty terrible 1/5
HBO Now is pretty poor quality. The price is twice as much as Netflix and about half as good. Extended buffering time should be expected, even if your internet provides quality download times.
Tethering with the use of an apple lightning adaptor is even more frustrating. The app needs deleted and re-downloaded on a regular basis to allow for this option.
Customer service may actually be worse than the app itself. Any issue you have will be attempted to be resolved with a screenshot of the HBO FAQ page. Even when you kindly ask that they not send you the HBO FAQ page, you still get the screenshot of the HBO FAQ page.
I have spoken with a number of people who have had the same type of issues over a year ago with the app, so I don’t expect a solution anytime soon. At least not until someone adds the solution to the HBO FAQ page.
Basically committed theft 1/5
By Ricky Clyde
If I could give zero stars I would. I paid for this app for several months and and after setting my subscription for non renewal they instantly deactivated my account and disallowed my ability to use the app for a full 10 days that I had already paid for. My Apple ID even shows that I should have access for the aforementioned 10 days That’s theft HBO, you have to honor the period for which I have already paid. Apple has been notified.
Please give us downloads!!!
Needs live streaming 3/5
Other than that it’s all good.
Poorly Executed, Great Product 2/5
By Vidal E.
As others have stated, nothing about this service is intuitive whatsoever. It has been a pain every step of the way from account creation, billing, and finally finding a way to cancel my subscription.
Remove the ads from the begining of episodes 3/5
The app and website work perfectly most of the time for me. My only complaint is the ads, Please remove the ads at the begining of episodes for other programs.
Hangs all the time 1/5
By AT 1977
You know it’s a bad app if you are better off waiting for the show to come up on you tube the next day. Stuff hangs all the time.
Lacks basic features common to other streaming services 2/5
While the content is great, the interface is frustrating—and this applies not just to the iOS app, but also web and Roku. There’s no way to add an entire series to your Watch List without doing it for each individual episode. The “Continue Watching” option doesn’t bring up the next episode in the series. It’s very frustrating.
Hi expectations, horrible performance 1/5
Was looking forward to catching up on game of thrones since I don't have cable anymore. Signed up for the free subscription and it took forever to get the show to play without freezing. Sometimes the video would freeze and the audio continues to play. Other times both the video and audio freeze and never load. And then when you finally have a successful viewing experience and need to shut down the app to take care of something, get ready to go through the whole process again. I've been messing with the app now for 30min just to watch the show. Another thing that happens is it will restart all the way to the beginning when you reopen the app to continue watching an episode and also does the same when it freezes on you mid-show. This app is horrible, and from what I see it's been horrible and they aren't doing anything about it. Im going to cancel. And I advise you to not waste your money, time and patience.
By Ji Taa
Frustratingly terrible app
Trying to watch game of thrones and I haven’t made it 3 minutes into an episode and it freezes and keeps talking or just stops in general, waste of money
Doesn’t work 1/5
By Left Angle
I’ve been subscribed to HBO for some time now. Not the greatest selection, but sometimes fills in where Netflix, Amazon Prime and Hulu fail. Since iOS 11, I’m unable to access my account on either iPad or iPhone.
I think I’ll cancel my subscription until the service gets it together.
Video not available in my region. 1/5
I have tried many times to subscribe. I have written to you......i i want to subscribe but i get a sign:
VIDEO NOT AVAILABLE IN YOUR REGION.
How do i get SUPPORT FROM YOU?
I live in Perú,!!!
By Ivanna Humo
Freezes like clockwork every 5 minutes. Have to tap play to restart.
Needs major improvements 2/5
I love the movie and series selection on this subscription, but the app definitely needs some tweaks! It definitely needs more organization and what’s up with the casting to devices working every other time? I can barely watch a show in peace because it stops working every 30 minutes. Not optimal for me, especially for a service that I’m paying $15 for.
Can't even log in 1/5
When I tried to log in, it keeps saying I have incorrect password. After trying twice, I had to wait at least 30 mins to retry. Receiving password reset link doesn't even work either. I want my money back!
Very buggy. It is as if the developers never tested it with Chromecast. Never have problems with Netflix.
Search function worthless 1/5
By worthless search function:(
I watched a film on the app. Then wanted to watch it again, but could not find it even after typing the title into the search function. What kind of search function has zero results when I type in the title of the film I just watched in the app?!? Fix your app HBO! Yes I am frustrated.!!!!!
This app is complete garbage 1/5
The "Manage your subscription" link under Billing Information does nothing when you click it. I'm having to call customer service just to even get started to renew my subscription. I'm trying my best to hand HBO my money, but their developers are like "nope". How do these people even have a job? Hire me as your director of application development, HBO, I'll get your subscription process ironed out to accept customers' money with ease and fix these other issues as well. Apparently, your current director, the managers underneath him/her, and all the staff under them do not even use your own app.
Great app great ui great content 5/5
This app is awesome totally worth the $15 a month. I love curb,ballers and Silicon Valley. App works great never had an issue with it. Easy 5 stars.
Charged me for a subscription I didn’t subscribe to 1/5
This stupid app charged me a full 16$ for a subscription that I did not renew. I’m not 16$ in the hole and have no way to pay for it
TV play gone ? 2/5
By HBO Orlando
I just updated to IOS 11 and it appears the TV connection via the lightening cable no longer works. The movie times out like a regular application. When watching from the phone it works fine. Also the upgrade did not impact Netflix lightening function.
Great content, subpar app. 2/5
HBO’s content is generally brilliant, but your app is really subpar at best. No user profiles? Constantly losing your place when watching a series? No continuity between my devices? No easy way to access content? Seriously??? You charge twice as much as all other subscription services, it’s time to spend a little on a decent app. Obviously, HBO sees the value of investing in production.... When are you going to recognize the value in a well functioning app to deliver that content? It’s 2017. Seems like it would be common sense...
Would be great if it worked! 1/5
Seriously, it constantly freezes or buffers during shows. While the picture and sound are great I expect more from HBO. Every other streaming service has gotten this right but HBO seems to be skimping on an antique player and it ruins the experience. Update: called and spoken with HBO reps several times to troubleshoot every possible thing on my end and it is definitely HBO. Both computers on two different os's (Win 7 & 10) and iPhone 7s all have the same issues. My ISP provides 60+ mps and now more issues are happening? The watch list now won't clear when I try to clear it. I called and told them all this and asked for my money back if they couldn't fix it which they said they would "expedite my issue" and get back to me within a day. It's now been 4 days and no call is expected because the service as well as this app is complete CRAP!!!!
One of the worst app ever 1/5
Can't keep your watch list and history and every time you should start to search and find your movie/series all over again. So annoying
Good App 4/5
By Great Skate
I like this app. Streaming quality is very good - I never have problems. Just needs glitch fixed where sometimes it says "Your Watchlist is empty" when you go to look at it. Would also like volume to go higher. Some movies are hard to hear.
Great Content, Terrible App 1/5
Unless you're connected to wifi, the app's totally useless. Constantly reverts to audio only stream with full cell service. Desperately needs a download and stream option. Navigation isn't awful as other reviews state, but could definitely use updates.
I keep getting unexpected error for every show i click. Please fix
Do not fall for Negative Reviews 5/5
By RoboBoy SF
**Spend the $$$ & get an AppleTV, no need to Chromecast or AirPlay, this is a ATV app. Streams direct to the ATV, freeing up your devices to look up actors, etc.
**App is great, stable, remembers where I left off in _every_ show _simultaneously_, works with Apple’s TV-On-Device app.
**The amount of content _alone_ is staggering. I’ve been watching happily for a full year on a fixed SSDI income.
**Zero Commercials (very rare plugs for newly released HBO content).
For those who don’t mind a more thorough review:
First, if you are like me, you’ve been trying to drop TV providers for a while now because commercials or advertisements have taken over. Its ridiculous to try and watch television with 16 to 26 minutes of commercials per 24 minutes of actual programming. I cannot deal with it, and changing the channel has become a non-solution.
About a year ago, when Westworld first began, I decided to take the dive and go with a subscription to HBO NOW. I had a bit of confusion between the GO app and the NOW app, but checking their main website I figured it out in less than a few minutes. At first, I only watched Westworld, so coming back into the app, I didn’t really think much about the work that would go into keeping my place while I went into other apps, and watched other programs.
Its ben a year. I’ve re-watched a bunch of Six Feet Under, got hooked on True Blood, and i have watched all currently delivered seven seasons of Game of Thrones, as well as having watched or rewatched a bunch of great movies. The app remembers my place in every episode, every movie, everywhere.
The amount of content available for the flat monthly fee is unbelievable. Every episode of every series ever produced, even the ‘this only ran for a single season’ ones, obscure shows, Latino-focused content, late night content, comedy shows from days of old, when you start really diving deep into what’s here, you’ll be floored.
Other than the (very) _occasional_ plug for another, newly released show like “The Deuce”? Not. A. Single. Commercial. Not even an ask to tell my friends about it, or “Like Us On Social Media” Not. One.
I don’t work for HBO, or Apple, in fact I don’t work at all. I was looking for a way to effectively budget for the massive amounts of entertainment I consume. There’s no reason for me to lie here. I’m 49, disabled and live with my mother. Huge Star Wars fan. Wearing the shirt right now. You know the type. I’m on a fixed income, and when I run out of money for buying or renting the brand new movies in iTues, I depend upon this app to deliver the daily near-full-time entertainment I use to keep myself busy, keep myself mentally engaged, discovering new actors, new stories, new things to think about. I hope this helps you make a good decision. Besides, I don’t get all the hype, its actually friggin cheap, and if you can’t afford it one month? Turn it off for that one month, then turn it back on.
Right? Am I missing something?
Poor user interface 2/5
1. Parental controls are on/off with no override for single watching.
2. Can't add a series or season to watchlist
Can't turn off auto play for series 2/5
If you are not going to allow the user to control auto play, then it shouldn't be a feature.
Hard to reach customer service 2/5
I got this on my Samsung TV and it’s been a hell to get them to cancel my free trial. I’ve sent them at least two emails already and it’s like they don’t even care. Such a bad customer service from them.
By Jen @ah0ybutternuts
I never write reviews. But my God this app is awful. I love HBO which is why I will continue to use it to stream on my chrome cast but it is such a frustrating app. Not user friendly at all. My biggest issue is that I takes forever to load and it doesn't automatically play next episodes. I was reading other reviews an they basically touch on everything I feel. This app needs a good and necessary update soon!