still bad app 2/5
This app does not allow for "continuity of care" in any logical way. You may write to your physician and they may respond. Period. There is no way to send attachments of any kind and because there cannot be "on-going" conversations, it becomes a challenge to remember what you wrote and to what, exactly, your physician is responding. Does not make any logical sense to me.
Easy to use 4/5
For appointments & messaging to the doctors office the app works well but for reports ( blood work) or medication lists the app lacks the ability to print, which would be a big plus to the app.
Why Bother? 1/5
Flaws in this app, this version abound. Meds not right, can't read message--wheel turns, never loads and times out, says no portal found--yet when I enter my credentials it says link already exists... Need to tell my physician if they are being charged for this feature they need to get their money back...
Horrible App 1/5
This is the worst App ever! It never functions as it should and it is designed horribly. It's nearly impossible to find what you're looking for and it is so buggy. I used to be able to view certain kinds of test results but can no longer do so with this version! That's kind of annoying to say the least. Trying to message the doctor and view sent messages is a joke. A health app that is important for communication with your doctor should really be designed a lot better!
Rarely works with iPad. 1/5
Rarely works with iPad. Clunky to log in and stalls on MD communications.
Worst ever 1/5
I downloaded the app but can't login in to it to see my medical records. It keeps giving me a message: "invalid login" even after I have reset my password as per their instructions. Quite useless app.
Love how easy it is to use 5/5
I love how easy it is to use. It has everything I need right at my finger tips!
Very uncomfortable 2/5
I get an email that I have something new. When I login there is nothing new. This has happened at least 5 times. Are you putting my records in someone else's account? I was uncomfortable with this app from the beginning.
Needs some work 1/5
By Terrible new update
You should be able to update your insurance info and add your phone number. You should also be able to delete messages. Not all my records transferred over. Needs so updating
Pretty handy 5/5
Communication with the healthcare provider is super easy! No waiting on USPS mail that may never come.
Unuseable and Unsecure 1/5
You ought to be ashamed of this app. Casts doubts on your medical practice.
It is OK, but ... 3/5
This app would be better if it had a bill-pay feature.
Worst app ever!!!!!!!! 1/5
Number one none of my medications transferred over. Number two after your update my appointment no longer showed!!! I'm having a surgery and have to see my doctor. I had an anxiety attack! You need to get it together or not offer your services medically.
Update worked!!! 5/5
The updated UI and performance worked great for me, How Can I start TV call?
This app needs to be updated immediately. 1/5
This app needs support for the Apple Watch. This app fails at what it was designed to do. It doesn't work with HealthKit or the Apple Watch, can sync my data from the app to my phone. Just a horrible experience.
Please update and add support for HealthKit and the Apple Watch. It's 2016 and almost 2017 let's go.
It's 2017 and this app still lacks the ability to pair an apple watch, I mean it's an iOS app why wouldn't that be implemented. Also why doesn't the app work with health kit? Needs an overhaul in designed as well, maybe a dark mode.
Still NO apple ⌚️ support????????????? What about health app??????? I wish my doctor didn't require me to use this app since it's useless for me.
Resolution and Apple Health Integration 1/5
Even after the 5.3.0 update the app looks and feels old and is still in desperate need of an overhaul. Maybe start with supporting higher resolutions.
Still no Watch or Health App Support 3/5
Is it fair to judge this app for a feature it doesn't have? Probably not but this supports several fitness trackers and google health and it's an iPhone app that does not support Watch or the Health app. That's disappointing.
I do like that my doctor uses this app and I can interact with my doctor through this app. I hope that one day I'll be able to share my Watch and Health app data with my doctor through this app.
The new user interface is very easy 5/5
One of the best updates from healow. The new UX is very slick and easy to read. I haven't had a chance to see what else is included in this update, but from the release notes it looks like this has a lot to offer.
Touch ID 3/5
This app should be able to add touch ID to make it easy for users to access.
Needs Functionality improvement 3/5
Can it be used to reorder prescriptions? If so, it is not so apparent. The "circular" interface is somewhat non-standard. But as long as it is secure I guess I can work with it.
So far the app is working good 4/5
Just started using this app and for the short time using it I have had no problems.
App is very helpful, if your Doctor's office shares 4/5
I like the app a lot and it has been very helpful to me in filing insurance and social security. However, I have found it is only as good as the type and extent of information shared by the doctor's office.
Severely lacking functionality 2/5
By Booth ego
Message management is a mess. I get my lab results in a message, but it's not formatted in anyway so everything runs together.
This APP has been a lifesaver and I am so happy with it 5/5
By online help
Thank you for providing it.
Not impressed 1/5
Not updating information and frustrated every time I look same old information. I'd rather wait 3 weeks and get my test results from my provider.
Can't seem to even sign in- 1/5
Nothing like starting off with confusion and bad instructions. It took me right to page where it told me to sign in but there was no option to even register as a new user. Looked for instructions and after 20 minutes I have to give up. What a waste of time.
Simple to use 5/5
I've used it for six weeks and everything has been easy and straightforward.
No iWatch support 3/5
Gives general support for appointments and records but no support to linking iPhone or iWatch as a device for tracking and linking information for health goals,,,,,,,you must use a device such as Fitbit or Withings etc. Unacceptable. Please support Apples Health app.
Medication Alerts 2/5
Because I work in medicine both emergency medicine and pharmacology, I have a few friends and family that I take care of so I use another app so I can manage all under one app. Two things that need to be looked into.
1. Allow patients who has someone taking care of them use the same portal as the rest of the group so there will be no need for additional apps.
2. Please, please have a way to turn off the medication alerts . I have tried several times. They still alert me, even on meds the patient no longer takes.
3. Have the ability to pull up past labs, records in the event you're seeing a new doctor, who would like to see what past labs you have, put archive function.
Love it 5/5
Non-user Friendly 1/5
This app is non-user friendly. No option to search in the help section. No way to customize or personalize your account. Will not let you change or add info - just kept kicking me out to the log in screen. I love my dr and the clinic/hospital I use but this app that they link with their patient portal is a poor choice on their part. I wouldn't have given it a star but it wouldn't let me send without it
Needs updating 2/5
Basic's are there, but needs desperate update to support HealthKit functions, both download and uploading data. Especially needs updates for downloading and installing Health Records like their competitors already have with their IOS app.
Very helpful 4/5
Love to have my records Test results and appointments available at the touch of my hand. Wish I could submit medicine changes.
Great! Needs live notifications 4/5
I enjoy using Healow, but need notifications when messages are received.
Could be better 3/5
I'm unsure if it's the App Dr office but data not always accurate
App has potential but misses a lot of key and frankly features that are industry standard (should be simple to implement). Some of the big ones for me are Touch ID login, sent folder in messages (helpful to see what I sent), read receipt for messages, better notifications.
Needs Help 1/5
When i hit add a reminder it shuts down app and will not restart. It will nit allow me to add medications, nor doesn't show my medications Dr prescribed. It does not sync with the Moves App....Get a TECh DR on this Sick app
Open conversation on my health 4/5
Healow is easy to set up and familiarize oneself with. The navigation is fairly intuitive and it feels great to keep closer touch with my doctor and team. I'm starting to see an integrated record come together as I go see other providers and see their recommendations all in one place, my healow app!
Very Well Done! 5/5
Having the ability to read my doctor's note and instructions post office visit is wonderful. Also, being able to see my lab results as soon as they're released is a great feature.
No one at home - no support no one to talk with 1/5
For example a simple thing such as renaming a username is not possible
This app stinks; don't bother with it. 1/5
By Cancels end
Online I can send an message directly to my PCP. Using this app I can send a message to "general message" or "request an appointment", but nothing to my PCP.
Like I said, the app stinks.
mr frustrated 1/5
downloaded itunes, went to healow site, now way to sign in??
By Niecey theicon
I love how it's so convenient and easy to use.
Three and a half 3/5
I like the concept of the app. I find the notes from doctors printed in pale grey in tinier type than all the other print, which is very inconvenient.
Sometimes notes go away. Was it something I've done? Did my doctor change her mind?
I don't want stuff to go away--ever. This is a permanent record. It is so good to be able to compare numbers from one year to the next.
Info is gone... 2/5
I can't seem to access my records like I could one month ago!!!
New pin after every use 1/5
Updated 4-20-17. App now makes me create new login every time then says app already configured with this username and boots me out. Worst. Medical. App. Ever.
I am being required to log a new PIN number and confirm it everytime I log into the app. And after I do confirm it, it kicks me out and makes me repeat in an endless loop. How stupid is this? Use TouchID???
Patient portal for my Dr Wang 5/5
By Mr GG soul
I really appreciate such a great app and all of professionalism and technology that went into it to make it work show sufficient for me every time I go to Hood to check information from my doctors office works really well and I'm very appreciative of it thank you so much for doing such outstanding and greet job.
Mr. G. Gaines 04-19,2017 @1618 hours!
Great but almost there 4/5
The app works in the basic function and has enough benefits to allow me to schedule appointment and keep track of medications. Aesthetically for me, I have the iPhone + series so the app UX/UI is not optimized for big screen. Could this be fixed? This has been bugging me every time I use it.
Incomplete app 1/5
This app seems only good for sending and receiving messages from my Dr's office. I can't pay a bill, I can kit access all my records, and the process of setting appointments never seems to run smoothly. Today, I received an email from my Dr's office saying I have a message, but when I access the app, the app tells me there are NO messages. A lot of work needs to be done to make this a good app. I'm not sure my my physician's practice chose to use Healow when there are so many other great EMR apps out there.