It’s OK 4/5
By Ed 15
I really enjoy using the app. However, with a person that has low vision it would be nice that there were darker colors and larger print. It’s hard to distinguish between the light blues in the white.
Healow is a great way to keep in contact 5/5
I love the Healow app, my daughter and my doctor both use this app and you can report to the Nurse any changes for the doctor. You can keep up with your medical charts. My daughter's doctor is great about responding on the app, when I have questions. It's just a great app for me to keep up with appointments as well. I love it!!!
This is about to the worst app I’ve ever seen. Nothing works. The login process is awful and if you forget a password, good luck changing it. I called the doctor’s office to complain and they told me that they’ve been having lots of problems. Ugh!
I like it 5/5
This patient portal app is very easy to use.
Updates for iOS 11? 3/5
It worked well until recently. I cannot pull up info majority of the time now. It’s constantly “loading”.
Look but don’t touch 1/5
I can’t log in to interact with my provider. I open it with my PIN and can see my prescriptions, one of which shows an outdated dosing strength. When I try to get deeper into my account to do more than look by logging in with my username and password, a box says, “Already linked! User is already linked with this account. Please try again with a different username and password.” (Really?)
Login process broken 1/5
Received email with temp password. Didn’t work. Checked to make sure I had correct username and reset password. Still doesn’t work. Was able to logon via computer by circumventing the password. Went to account settings and “successfully” reset password again. Still can’t log on.
It’s very helpful I can see everything I’d like to see except it doesn’t show lab results from the er.
Poor Design and Difficult Navigation 1/5
Likely one of the most difficult med apps I have ever had to use. I pride myself on figuring out apps throughly. This program constantly is telling me to log into the Dr. office portal. When trying to do so, I get an error of no portal registered. Try and link a portal and it errors out with the login is already linked to that portal. Frankly, this program needs to be redesigned. It search feature is inadequate, difficult to navigate and VERY slow person on a iOS7 device.
Please bear in mind, I rarely take the time to write a review. No review is a great app. You get a review, frustration is high and would rather not even deal with it. Sorry for the negativity, but need to be truthful too.
Doesn’t work with multiple providers 1/5
Spent hours re entering providers only for them not to show and when they did it didn’t show the appointments. This was after an email from them stating I had an appointment.
Waste of time. Junk app!!!
I have to reset my password every time I use this. It tells me every time I'm using the wrong password and I can't stay logged in!
Slightly useless 2/5
By Joseph La Mere
Why don’t you require providers to make all information available? Only 2 fields are provided. Not very useful. I can’t even see my height and weight. Contacting my provider won’t do much either, since there’s no request button, I have to talk to someone who has no idea how to fix it. Would be four stars with these revisions. Also why can’t you Touch ID to login?
Helpful tool to use 5/5
By Dave @ ME
I find this app helps me keep tracker of all my medical records and information plus allows me to e-mail my doctor to discuss an issue without bothering the nursing staff. Thank you
Seems promising, needs HealthKit support 3/5
By William R. Dickson
As far as the basics — viewing health records, checking appointments, etc., the app seems to work as expected. However, it’s disappointing that it can’t pull or push data to the Health app, which is the central repository for all health data on any iPhone. I’ve got a wealth of data being generated by the phone itself, and by my Watch, and Healow can’t feed it to my providers at all.
By Lux Libris
Since I’ve had this app.. I can say that it’s not smoothly operating, but it does ok an hopefully they will have it running properly at active time soon.
Crap App 1/5
Doctor info not accessible when searched or is wrong. My appointments are not tracked or logged by my provider. Cannot communicate with healthcare providers. WORTHLESS!!!
Needs a lot of work 1/5
If you have more than one provider and access via multiple devices, the setup is impossible. Worthless in the real world!
Ok but lacks some features 3/5
Should be able to read our own past sent messages...like the providers website portal does.
Apple Health Integration 4/5
Are there any plans to integrate our health records into the Apple Health app. Would love to see Healow have auto integration.
Don't find this to be helpful at all.
like the concept 3/5
does not work reliably all the time
Shocked how helpful it is!! 4/5
By Supernatural witch
I’ve only used this for about 3 mths. I have a TON of scripts due to nerve damage, high blood pressure and now liver issues because of the long term medications that I need. I never remember when I’ve made my next app & I always lose the cards. This has everything in one place. Finally!!! Plus my doctor’s office is able to answer day to day questions, refill non-narcotic medication and I am able to find out about past visits all together. I have a lot of health issues so I find this VERY helpful. If you are the same or have an elderly parent/family member this will make life so easy. Only 4 ⭐️ because I haven’t figured it all out.
What happened?? 1/5
This app used to work really well. All of my doctors refer me to it to use. Only now the only thing it does is show my some of my upcoming appointments. This is really frustrating. Is anyone trying to fix it?
There has to be a better app 2/5
Two major problems. Graphic design is terrible and light blue on a white background hard enough to see in daylight. Even worse for aging eyes. Second issue is that there appears to be no app for an iPad. I use it only because it is what my physician's group supports.
Needs work 3/5
On one of my providers it has locked me out. Regardless off how many times they unlock it
Very nice ! 5/5
I like it so far !
Horrible app 1/5
Never could get it to work so deleted it.
Good app 4/5
By Packaged Dragon
The application has worked well. It would be nice to be able to access using biometrics. Also, would be nice to be able to adjust some information dealing with medication when providers input them wrong.
It’s helpful 3/5
Good idea thanks you
Great Communication Venue 5/5
By "Miss Pete"
Love the ease of communicating with my doctor. She is quick to react or reply in accordance with the message. I am so glad my doctor offers this is part of her service. Thank you.
Martha (Pete) Tanner
It's hard to use 3/5
By Charleston patient
It took a long time to set up with multiple conversations with doctor's office (who were very nice and helpful.) It is awkward to use for emails.
Very helpful in my medical care 5/5
The practice and hospital I use for my medical needs are very responsive to my messages and in getting results of various tests.
I love this app because I know my physician will be reading my words directly and not from a message left with receptionist or nurse.
Half baked 2/5
A few major releases from now, this could be good. Messaging is probably 80% of the purpose, but this is very constrained. I hate to say it... it's faster to wrestle with the infernal automated telephones that almost all practices have.
There is no record of sent messages (really?) and no record that messages were received, so when a practice does not respond, where was the problem?
Another so-so "one stop" portal solution 1/5
The interface/UX is *fine*, nothing more. Healow gets the job done (for the most part) but leaves a lot to be desired, especially given every doctor/hospital/practice/insurance provider pushes a different "all-in-one" portal destination app and even makes it more difficult for those who don't opt in. Some are better, some are much worse but none are great or offer solutions that would inspire me to refer friends to use it. It seems these apps are just rushed to market in order to check a "product" box vs. solve problems/streamline patients' care.
Biggest issues so far:
• All the alerts informing me of my appointment a week ago. Thanks, but I remember because I was physically there. No need to send an 'alert' 5 days after the appointment, especially if there are no necessary next steps/key details recapped in the summary. Alerts are for new info, not rehashing memories.
• Medical Docs: no feature to attach documents to messages within the portal... It's 2017, let's not reinvent the wheel in terms of basic communication needs. What's the point of if users have to use the portal only to then have to request email addresses from docs in order to (insecurely) transfer medical documents? This only adds extra steps and does nothing to expedite.
• Security: TouchID exists, please include it in your next update. Get up to speed or PLEASE just get out of the App Store. Why download a clunky app if it offers the same experience as a low budget web-site?
• Messaging: the mobile app does not have a way to see sent messages or conversations in thread format. Instead you can only see messages you receive. As most users are not fluent in medical details, referencing back to earlier interactions/context from back and forth with medical staff is important.
PS: how does this app have 3.5 stars...?
It helps 5/5
By M1ch L
This app helps me find lab results (and not misplace them).
I can see the Doctors notes about my visits. I'm very pleased.
Pretty useless 1/5
Hey use our app....ok.....no data I wanted to see and the data it has is wrong....lol wt?
Just utterly brutal. Search feature is useless.
It's a good app for anybody with doctors who use this app in return
Hard to use, one-directional.
The Healow website and the Healow app do not contain the same information. It makes it very difficult to manage information by having to remember which device allows you to access which feature.
Managing med lists in this system is cumbersome and unintuitive. I ended up using a Google spreadsheet because it made more sense.
I really think this is an excellent App,I can check appointments,renew prescriptions and review summaries for each visit. Awesome App.
Good idea, if everyone responsible for making it work did their job. Doesn't show any current data, doesn't accurately show appointments.
Good app. 5/5
Easy & simple-just right for me...
Has potential, but badly implemented 1/5
I am very frustrated when I use this app. It has a lot of potential, but is badly implemented, and has a variety of bugs. The email feature is particularly frustrating. Poorly written app!
One important feature that is missing is compatibility with health tracking apps, so that daily tracking of blood pressure, activity, diet, etc. can be accessed by my physician through this app, which then becomes part of my medical record. A very valuable opportunity is being missed.
Like the app. Easy to use
Most frustrating app ever 1/5
This continues to be a lousy frustrating waste of time.
It is the hardest patient portal to use, unless I guess you are chronically ill
This is a very bad app. Can't login. Got in a loop requesting pin even though I entered it correctly. When I entered an incorrect pin it recognised that. Can't book appointments. Totally useless. Any providers paying for this app are being ripped off. Totally ripped off. Shame I have to give a star to get published.
Love it 😉 5/5
Would like to be able to delete what is not to be there👍🏼
This is by far the worst app I've ever attempted to use. I don't even want to call it an app because it's not even put together.
Won't download. Says it downloaded in iTunes but won't install and won't let you download a second time. Worthless.
Nowhere as Good as The Epic System App, MyChart! 2/5
Clunky! Has difficulty when two or more doctors both give you accounts! Won't store lab slips for future lab work. I refer to my phone in doctors offices all the time, so the phone app MUST work easily! Much prefer Epic's app MyChart!!!