Fails to connect 1/5
Doesn't work. Not sure why my doctor's practice is pointing me to this app when It always fails to connect. Waste of time.
Saves time and frustration 4/5
It's certainly not perfect but I love the fact that I don't have to waste time holding on the phone with my Dr.'s office to check lab results, request a referral or a routine appointment. I despise telephone trees.."push one for" etc.
Works great 5/5
Does everything I need it to. Linked with my online account all my health records are in my hands when I need them. I think with this app and others it would be nice if they could scan your phone bypassing any pass codes to get to your records and meds in case of emergency .
By Mischa Bean
Easy to communicate with doctor, schedule appointments view test results.
App is good-need to integrate with Apple Health 3/5
By NewiOS Fan
The functionality of the app is nice and I have had no issues like others have (maybe the issues are on the end of their doctor's office?).
What would make this complete would be integration with the Apple Health app so all of my data from the doctor, my fitness app and any other health related info is in one central location. My Healow info is the only thing I can't get in Apple Health....it's my data on my health, I should be able to get it where I'd like it!!!
Great App 5/5
So much easier to remember appointments or medications, I love how I can read the comments about a past appointment. I can't wait to see this app grow.
Helpful & Enlightening! 4/5
I really like this app! Most importantly it keeps a record of my future doctor appointment dates, as well as past appointment dates. I also enjoy that when I have labs taken (personally, blood lab & x-ray) it keeps a record of the clinical results. I feel that in the future there may be ways to make the app even more beneficial to health conscious patients. It currently keeps a history of medications & dosages taken. With some creative thinking & ingenuity to broaden & enhance this app, it could become a mainstay app in most patients phones!
Great way to communicate with my Doctors!! Thank You!
Call 911 1/5
This app is in cardiac arrest.
It took 30 minutes to get logged in. Couldn't change password in app. Trying to make an appointment just ran me in circles.
Clunky and outdated 1/5
This app is so dated - nothing compared to the other patient portals I've used.
Better Good 4/5
Love the portal. Only wish I could have multiple drs on the same portal
App is ok, website is better.
They don't line up with each other.
I able create notes in the app for my appointments but should be able to share with dr. At visit. The app has a lot to be desired.
I have to use this app to contact my doctors,like theyre pushing it so much its their only contact. Like i respect that its saving the trees and im all for that. The problem is i use my ipad so im always reading sideways. Make the text box bigger i wanna see what i sent too! And landscape view
Works Fine for Me 5/5
Tho I haven't had to use it too much, when I've needed it, it has done what I wanted!
Could do better 4/5
Still has problems that need to be fix I guess it works great for the doctors but not the end users
Never works 1/5
This is a terrible app. I have never been able to get it to work. Whenever I click on an icon it says error.
Great tool! 5/5
I love using the app to contact my doctor and checking in.
Poor UX 1/5
This app does not work well. Poor user experience. Little things like resetting the fields of forms back to defaults after you've typed in different information, etc.
Using the app in connection with a regular web login is also a very poor user experience.
Just not a very well done app by today's standards.
Easy to navigate 5/5
This is easy
Convenient and easy to use 5/5
I absolutely love this app. I love that I can access all my medication, message my provider, and make appointments. Convenient and easy to use!
Can't get messages via Healow App 1/5
Now not able to open mailbox messages thru the app, the little wheel spins forever. If I go to the website and login, I can retrieve messages just fine. Therefore, what good is the app?
When it works! 3/5
By T SKULLY
It's not a bad app when it works. I don't know if it's the app or the doctor's office but I've had tests done and they are not on here. A message or email notification would also be nice as I don't look at this app daily.
knee replacement at NEBH-Boston 5/5
This App allowed me to communicate much more effectively with my surgeon. This app saved me phone calls and time by being a safe and simple way to send and receive messages in a timely manner/check appointment times/request refills/transfer documentation the list goes on. All though I did have the worlds best secretary making it all happen. My surgeon was also world class!
I love that I have a view of my records so I can see results for myself and keep track of appointments, a great bonus feature is that you can link it to your Fitbit device.
Great App 5/5
Love the app. It shows detailed information and saves me the time of calling into my dr office for results
Aggravated user 1/5
Terrible app. Good concept though. Gave it one star because of the concept alone. This app could be a good and helpful app. However, i have been trying to log in for over an hour because i got a notification of a message from my dr. No success. I was able to get to the retrieval of my login and reset my password. After doing that it tokk me to a verification page where it wanted to send me a verfication code via email or text. Ive tried both several times and it wont send them so i still cant log in. I will be deleting this app.
Not what I expected 2/5
Not very informative & I expected great things from it.
Fix it 1/5
Mail feature never works. Permanent loading screen. Can't even use the app. Have to use the website. Pointless to even download the app.
So so 2/5
By Carla martins 33333
Certain features like the appointment reminder are ok. However, you don't have the ability to reply to messages through the app, you have to go to the website. Also, the lab results feature is lacking as you can't ser full results on the app and need to open the website.
Getting there! 3/5
My primary care doctor uses this app, so I use it. I like to look up when I had a test & what the results were. Not sure how often they update my records.
Need support for iPhone 6 plus! 3/5
Pretty good app! I've been using it for a while and I haven't come across any issues. It's a little buggy but nothing I can't handle.
Not always available! 3/5
By Want to love it, but can't 😕
The app seems very "budget". It's a great concept but the reliability leaves much to be desired.
Great start but needs an upgrade to messenger service 3/5
By William Strange
When corresponding with docs, reply to message doesn't seem to be an option. Which means, you have to start a new message string just to respond.
Also, the summary of lab results could use a face lift.
Overall, good app and ahead of its time. The medical industry needs someone to innovate like this app has done.
Love hate relationship 3/5
Love it as it is a great way to communicate with dr and get health records and results. Hate it because vitals and lab results don't connect to HealthKit. App just needs an update with new features and minor UI tweaks to be a 5 star.
Best apps! 5/5
The best app on this side of the Mississippi.
Great App 5/5
I'm so pleased with this app. It is helpful to get my medication reminders and see my lab reports as the office receives them. I would like to have the option to pay the office using the app too. It would be nice added feauture.
Very good and getting better 4/5
Comprehensive and informative. Navigation could be more intuitive. New messages can be started but by a somewhat circuitous route.
Very frustrating 1/5
I cannot access my messages. It asks to connect to my doctor and I do and it doesn't connect. I've repeated it several times and it never works. I have 9 messages I CANNOT access. I use several apps without issues. Truly on of the worst apps I've ever used for one of the most important things is my life, my health.
It works!! 🙌🏽🙌🏽 5/5
I've always wanted this app from my doctor now I've got it, great no problem all the info I need is right there. Now maybe an update in the future but as of right now I'm happy with this definitely would recommend.
By Mr . Rhee
Misread or mis-sync with notification/reminder times set within app. I set all times for med reminders at 9 am/pm and get reminders at 3:30pm, 5:10pm, wierd times not set by me.
Great app 5/5
By Me slice
Tells me when appointments coming up and if u email the doctor they respond fast
So near, yet so far 3/5
Certainly the app is better than the previous method of contact the doctor's office; however, there are still some major items missing. First, there is no history of emails sent. Second, there is no way to get notification that emails are waiting to be read (I do not look at this app on a regular basis, so getting a notification sent to my personal email address that a "message is waiting" would be a terrific feature!). Finally, if there was a way to store medical history and doctor's notes, the site would be much more useful.
Great concept, terrible execution 2/5
This app is terrible but it could be amazing!! I gave it 2 stars bc I love the concept and it has been a convenient way to communicate with my doc WHEN IT WORKS! There have been some messages that mysteriously get lost in the abyss. Its hard to read test results and you should be able to view messages you have sent to your doctor easier. The whole UI needs a major overhaul - I am going to hold out hope the app improves!!
Good app 4/5
Its very easy to manage one' appointments and lab reports.
Well Done 5/5
Easy to use, notes to the nurses returns quick response. Being able to see all your records is brilliant. The app works very well, would highly recommend all doctors should use it.
Decent features, confusing interface 2/5
Having access to my medical records like this is amazing. But this app has some of the strangest, least intuitive navigation I've ever seen in an iOS app. It's very confusing, at times, and very frustrating.
Plus, no HealthKit support.
I love my doctor. But I'll be on the lookout for a doctor that works with a better system.
Needs major work! 2/5
It does not seem to sync the current information from my doctor's office. Says I have no medications, but yet I've been on at least 2 consecutively for the past 9+ months. Some functions/options don't work, and mine tends to crash every now and then. I have the latest iOS, so I know it's nothing on my end. Perhaps this app is not being supported anymore!
Great some parts need work 4/5
By R3DBON3 DIVA
I love being able to review test, X-ray and lab results. Also that I have a copy of my meds everywhere I go. It is very convenient. App needs some work, not always user friendly.
Very Poor 1/5
This application like the other reviewers have said does not work well...very confusing....I can't see certain sub applications and yes I have a fairly recent brand-new phone which the software is up-to-date. Too bad…
Great App 5/5
Love the convenience of corresponding with my doctor!