Current week doesn’t show up 2/5
For some reason the app doesn’t recognize the current week’s menu. It says I won’t receive a delivery even though I did, and past weeks disappear as well. The last 2 weeks I think it deleted my meal selections and went to the default menu. Very disappointing after such positive past experiences with using the app to manage my account.
Love EVERYTHING! 5/5
We are on our third week and find EVERYTHING absolutely delicious.
My challenge for years was first deciding what to cook, then going to the market and buying everything, then cooking it. Sometimes guessing at the ingredients and how much to use. This takes the guesswork out of it.
My husband also finds it easy since he greets the delivery person, puts away the groceries and then pulls out the recipe he wants me to cook. Personally, I love that the steps are easy to follow and my hubby thinks I’m fabulous because it tastes so delicious.
Thank you Hello Fresh!
P.s. loved the mushroom ravioli!!!
Did Not Receive Paid Order 1/5
Tracking status said delivered to door but I was home all day waiting. Nothing came. I contacted customer service and was told that in their system, it wasn’t delivered yet. I was told to wait until 8 PM and contact customers service, which closes at 8 PM. That is fine. I said I’ll call the next day if I still haven’t received it. So 1 star for tracking saying it was delivered when it wasn’t. I sent an email to customer service and hopefully they get this problem solved because it is a headache.
Just what I was looking for 😍 5/5
My life just got so much easier !!! Thanks for my meal plan 🙏 Love All of it !! Taste magnificent !! Easy & fun !!!!!!! I highly recommended your company ❤️
Best Meal Kit Company Out There!! 5/5
My family and I have been ordering from Hello Fresh for about a year and it’s been amazing every time and they’re only getting better. From the time they first started they’ve improved their packaging, delivery, marketing, and ingredients, not to mention a user friendly app to make it all even easier. What puts Hello Fresh ahead of everyone else in the market is their ability to adapt to what the clientele needs and wants so quickly. Try this if you’re busy, bored, or just looking for a healthy way to explore cooking.
Push notifications 1/5
Why do they not send you a notification on the last day to remind you make any changes before a package is "shipped". This produces is to make life simple and have steps to making dinner easier, but it's almost like they want people to not make changes to there first three picks that they plan to send the customer. One more bad meal away from just canceling the whole thing
I'm sure the recipes and everything are great. The reason I'm giving it one star is because it asks for my credit card info before I can even choose meals. I cancelled when I wasn't satisfied with the recipes offered for this week. I just hope they refund my account. The app was confusing to me using it for the first time.
This has changed my life!! 5/5
I started using Hello Fresh two months ago, and I finally enjoy cooking! Having everything there with the perfect amount of everything is a game changer. My boyfriend is happily serving as my guinea pig. He has always loved my cooking, but this has elevated me to “chef” status! One day he said, “I hate to put you to so much trouble. Maybe we should cut back.” I almost cried and surprised myself when I begged him, “Please don’t take this away from me. It’s the most fun I’ve had in years and is the highlight of my day.” Now he helps pick out the meals, and we alternate between my house and his. I don't have to stand in the kitchen and agonize about what to put together or pick up fast food out of desperation. I was getting tired of Chinese or Pizza. We eat at the table every time and have grown so much closer since we don’t sit with plate in hand in front of the TV. Last night we sat and talked and laughed for two hours at the table. I’m not exaggerating when I say this has brought us closer.
My grocery bill is much less than before, too. I love to come home from work on Thursday and see that box on my front porch! Going out to eat once a week is more enjoyable, too. Especially when a simple meal out costs more than three meals with HelloFresh.
We tried HomeChef for a couple of weeks, but we both feel that HelloFresh is better. I’m thrilled to see some of our favorites coming back to the lineup.
Thank you, HelloFresh for changing my life for the better.
I love love love Hello Fresh. App is easy to navigate. Food choices are varied. Mmm mmm good.
Love love the food! 5/5
I’m very happy with Hello Fresh. I enjoy cooking now. I don’t have to stress about what’s for dinner. Everything is there and the recipe is easy to read. My husband and I cook together now. The customer service is very attentive as well.
App was easy to use, food was lacking 1/5
By The White Dragon301
My wife and I decided we wanted to try this service, we had heard great things about HelloFresh and so were excited to get our first box. When we got our box one of the recipes was missing an important ingredient (it was in the name of the recipe) and another recipe had an avocado in it, we almost couldn’t use the avocado because of how damaged it was. Overall the flavors were lacking and out of the three recipes (none of which we got to choose) we would probably make one again. It was really disappointing.
I love Hello Fresh! 5/5
[24/female/bartender] I’ve been purchasing Hello Fresh products for about 6 months now and I love love love it!!!!! I’ve always enjoyed cooking, but I didn’t have the drive to utilize my time better in the kitchen and would typically always go for the same recipes over and over again. Now using Hello Fresh, I’ve learned a-lot of great techniques and new recipes that inspire me to cook differently. Out of the 6 months of delicious meals, I’ve probably only disliked a few recipes and it’s mostly because it was a personal preference. The price can turn one off, but in the end you get high quality vegetables and meats.
Innovative Service and App! 5/5
I will never go back to the way I cooked before. I love HelloFresh and the app makes it super convenient to select meals, skip weeks, send out freebies. No more cooking the same meals over and over again. No more being confused by directions. Amazing taste and lots of variety.
Good app but it logs me out a lot
Bad experience!!! 1/5
I was obsessed with HelloFresh until yesterday when I did not receive my meals for the week. I called customer service and they had no idea where my package was...all they did was say sorry and refunded me for the week. This is so frustrating considering the fact that I counted on those meals for the rest of the week! Now I have to run to the grocery store in the middle of the week to pick up god knows what for dinner tonight. This just left such a bitter taste in my mouth as nothing else was done, and everybody I spoke to were clueless and powerless. Sorry HelloFresh you lost me, I can’t count on you anymore.
Hello Fresh is awesome 5/5
Great service, affordable and delicious food with easy prep times and wonderful delicious meals as an end result!
Highly recommend this service to anyone!
Love it! 5/5
Hello Fresh is a lifesaver for my busy schedule.
Needs a little work 2/5
I’m constantly being kicked off, so I have to log in all the time. Many times, I’ve tried to open the app and it says “oops! Something went wrong”. And lately, the pictures don’t coincide with the name of the dish. Other than that, the layout of the recipes are good.
Great recipes, decent ingredients but insufficient amount 4/5
By Good Nitter
We love the recipes. Never had a bad one so far. The ingredients are pretty decent as well and the instructions are clear and simple. However, the amount of food is not enough for 4 people and we have the 2 meal 4 people plan. For this reason we use it much less than we would otherwise.
I enjoy seeing in advance all the many choices for the up coming weeks. I like the fact that I can see the recipes before I order the food.
Great resource for Hello Fresh boxes 5/5
This is a great resource for the Hello Fresh weekly boxes. You can manage your account, choose your meals, switch plans. It is a natural companion.
The app is very easy to use
I love HelloFresh. I’ve been ordering for about 6 months and love the recipes. I cook with ingredients that I normally wouldn’t so it broadens my palate. I skip weeks here and there so it’s super convenient when I want to make something that’s not on the menu. I also like that you can donate your boxes to charity on holiday weeks like Christmas.
Fantastic 👏👌🏼😃 5/5
The HelloFresh app is great! I really appreciate how it reminds me that I can change meals before the due date - it’s a very smart, extremely helpful app. It makes life easier and I appreciate that!
Hella Fresh 5/5
Easy to order, easy instructions, real tasty dishes for a learning cook.
I am a college student and I absolutely love hello fresh! It is very easy for me to come home sometimes and have a “feel like” at home dinner from mom! That’s what Hello fresh does for me, I can just come home and know all ingredients are there for me! It’s so convenient. Will be ordering many more!
Love love love hello fresh!
Good App 5/5
Very easy to use. Quick access to my account when I want to decide to skip a week or not.
Not quite as good as the food 4/5
Generally good app but ingedients sometimes don’t load and the picture of the first dish often also appears as the picture on the second dish.
I love Hello Fresh. 5/5
Took a break and after a couple of months had to go right back to it!
Easy to use. Easy to cook. Tastes like your at a restaurant! 5/5
Not good. 1/5
App almost always says, Oops there’s been a problem, will not keep login info.
Just ok 3/5
I kept getting spoiled produce in my orders. It happened 3 times and I finally cancelled.
LOVE Hello Fresh, but regarding the app..... 4/5
I absolutely love Hello Fresh! I went from NEVER cooking anything and eating cereal for dinner, to discovering that cooking is fun and awesome! I’ve found a new hobby and I thank HF for that! The app is great and very easy to navigate and I really like most things about the app. What I don’t like is that you have to select and save a recipe just to look at it to see what’s in it. I also have noticed a lot that ingredients will be missing in the ingredient list. Then sometimes, when I open the app, I’ll have to re-log in which is irritating. I would also love to see other’s comments about recipes including tips from other people. Overall I give HF and the app 4.5 stars!
So Convenient! 4/5
By Silla W.
Great meal choices, delivery is typically on schedule, easy to read instructions, and quick meals! If you are a busy person like myself and finding it hard to make time to go grocery shopping. Then deff check HelloFresh out! I’ve gotten to try all sorts of meals and each one is so delicious. I wish the pricing would be a little less for the 2 person meals. But hey, it’s the convenience that made me give this a shot.
User Friendly 4/5
The app itself still has glitches, at times shows duplicate photos of meals that are upcoming. Happy customer.
The past few weeks with Hello Fresh 4/5
I enjoy waking up on Tuesdays with a prompt delivery from you guys. I already know what I’m getting in the box but I still love to rip it open like Christmas morning! I love the convenience of having fresh already portioned meals. My boyfriend and I Enjoyed the flavors for the most part.
For our situation....perfection. 5/5
So I see a lot of reviews online to the tune of “I can grocery shop cheaper”, “the portions are too small”, and “you’re just too lazy to cut coupons”. The truth of the matter is, all of those are true....sorta. I despise grocery shopping and meal planning, so Hello Fresh works for me. I’m not trying to eat 1000 calories per serving, so Hello Fresh works for me. And I will gladly admit I’m much too lazy to search for coupons each week for the grocery shopping I loathe to do, so Hello Fresh works for me.
That being said, there are only two of us and we both work long hours, so the fact that we don’t have a ton of left over ingredients laying around to go bad in the fridge is an added bonus....For us. The delivery has always been efficient, the portions are plenty fine for a normal appetite (not someone used to 48 wings, loaded cheese fries, and six 16 oz beers), and the app is easy to use. Meals run about 20 bucks each and I’m ok with that. If you’re not ok with 20 bucks on two people, love to grocery shop, like cutting coupons, have an extensive recipe book, and generally a lot of time on your hands...Hello Fresh may not be for you.
This is the absolute most amazing best thing ever!!! Hello fresh is such a fair price for great recipes, and fresh ingredients!!! I really enjoy being able to constantly get in the habit of cooking delicious healthy meals for my family!!
Not only did the box arrive in a timely manner, but it’s affordable, easy to prepare, and soooooo delicious!! Portions were pretty spot on, I actually had some left over (we don’t eat big meals). I highly recommend!!
Love the app and the food 5/5
I was skeptical but I’m finding that the quality, taste and variety of dinners is delicious. I find the app easy to navigate. Their customer service chat was helpful and resolved my delivery issue (I wanted my box delivered to the back doorstep) quickly. I would highly recommend.
Not user friendly 2/5
When checking out after plan is selected I want to see my meal selections before I add my shopping and payment information. When i choose what I want then will I proceed in adding my shipping information and payment once my meal selection is complete. Not pay first then decide what you want. Needs improvement.
Easy To Use 5/5
App is very user friendly to select food and make any changes. I use it weekly!
By Erika Delgado
Love hello fresh!!!
Good food, awful app experience 1/5
Giving up on the mobile app after a couple of weeks of attempts and many reinstalls. “Ooops Something Went Wrong Please Try Again” message and if it does finally go past the splash screen the valid login which I use on the desktop app fails. Re-install the app and it works briefly and starts to fail again. iphone7 and same results on ipad. Food is good however and service works exactly as promoted thus far. Well packed and fresh on arrival. Rating is for the app not the food.
Trouble getting in 2/5
Just got Hello Fresh and now can’t get into the app!!! Saying “oops”-.
Like Hello Fresh - not so much the APP 2/5
We like the Hello Fresh service and use it on average about three weeks a month. However, not sure who is responsible for the APP design, because every release seems to bring less functionality. I have resolved myself to just using the website now, even from my iPad or phone.
The APP shows you the three meals they have selected, but it is a pain to see the other meals in case you want to make a change. On the website, you can see all the meal offerings for the week at once. Also, you can no longer see big picture details at a glance like calories for each meal when using the APP.
It sure would be easier to use the APP, but it gets tougher every release.
Package not delivered 1/5
By Update issue
Package was never delivered, no resolution yet
Full functionality of your account 5/5
I love this app because you can do everything in it you would on the full site! Most companies don’t get this about their customers. The app can do everything the website does, except its more convenient!
Good but had issues 3/5
The app tends to forget my login info every time it updates, which is annoying.