Don't know what I'd do without this app 5/5
This app has made finding a hotel a breeze
Many bugs in this app 1/5
There are many bugs in this app. And the information provided in the app isn't complete either.
Love this app 5/5
I highly recommend this app. Better than any other I have used. The secret deals are the BEST!
Use this app all the time.
Misleading App and Bad Customer Service 1/5
I used hotel.com because of its reward program. Last time I book the app showed me I was going to get a reward from my stay although I used MOB5 code. Then after I noticed that I didn't get anything. Although I contacted the customer service and told them the situation they were very unhelpful.
Good App, Easy-to-use and compare 4/5
By UFC Fan - Orange County
Have booked several hotels on this app, and has been easy to use but more importantly has useful and accurate information especially customer reviews. Only thing that I don't like is when viewing hotels by map location, the app automatically zooms back out and makes me have to re-zoom back where I was looking.
Great app, great rewards program 5/5
I don't use any other hotel website or app
Map functionality does not work on my iPad Air 2 1/5
Wish I did not "upgrade" to this version.
Great App 5/5
Convenient and easy to use!!
Great app, but.... 4/5
I love this app. It's easy to use & so convenient. I do, unfortunately, have 1 complaint...I had earned 3 stays towards my free night & had reserved a room for 2 nights & then had to cancel b/c trip was changed & Hotel.com took away 2 of my points towards my free night so now I am back to 1! Not sure how that is fair. That the only reason I am not giving this app 5 stars.
Love it. 5/5
Easy to use. Lots of money saving promo codes. I search all travel sites every time & this ALWAYS has best deals, especially if you use promo codes.
Great app 5/5
By Swiss Pirate
Great app! Just gets it done!
This app is very easy to use! Love the book now, pay later feature!
Too easy to use! 5/5
Hotels.com is my go to app! It doesn't get any easier than this, let me tell you. Plus it has the "just for me" and the "app only" discounts which makes it more fun to use when you are not set on any one place or location!
Very good & useful 4/5
Very convenient 4/5
Use this app regularly. Simple & convenient
Great site 5/5
On of the best apps/sites on the internet. Never travel without using this app!!!!
Love it 5/5
I use this app for every travel need! Easy to use
Great app 5/5
Great app you can do everything with this app
Great App 5/5
By Bolton beast
Always book my rooms off this app. I love the "Secret price" always get the best rooms for cheap. 5 stars from me
So easy to use 5/5
By Kareless bross
Super easy, even easy to use rewards to purchase the room. Love this app
Amazingly easy! 4/5
This app is great. Amazingly easy to use. There are deals for wherever area you want to stay. Best part, I've never had a problem with my bookings. They've always been correct, except for one time in Laughlin, but Hotels.com fixed the problem and I was in my room within 15min. Thank you Hotels.com, I appreciate the service. Keep up the great work.
Good app - easy to use; sign-in busted though 4/5
I think the latest version of this app is very well done. It's fast, easy to navigate and I love the last minute deals.
One issue - it wouldn't let me sign in with my hotels.com account or create a new account. Very buggy.
Super easy to use 5/5
Awesome, need I say more?
Search is easy 5/5
So many filters to sort through hotels to find what you want. Great rates. Very impressed and excited to get a free night!
Love it!! 5/5
Very convenient, great prices, and easy to use.
Review I guess 🤷🏽♀️ 5/5
Hotels.com is the best! Great app & great customer service!
Easy to use. Love this app 5/5
By Just a traveling mom
Only thing I'd change is when looking up all hotels in map view, then clicking on a hotel, if one goes back to the map view it zooms back out (after the user had originally zoomed in) so it makes it difficult to just quickly click on various hotels in one zoomed in area
Love The Hotels.com App 5/5
We make a lot of reservations and love how easy the app is and love the rewards also!! They add up fast when you go away often...
Nice App 4/5
Get my free stay somewhere with the average price of the 10 nights a stayed at. Only thing that bugs me is I can't use a discount code and receive a free night with the same booking. Overall a great use and easy to use.
Awesome app! 5/5
I use this app every time I need a hotel. It's really easy to navigate. It also saves hotels for you so it makes it easier to book next time. Bonus! You get nights toward a free stay!
Delete "Saved" Hotels? 1/5
By iPhone4 Review
PLEASE HAVE THE DEVELOPER ALLOW END USERS THE ABILITY TO DELETE SAVED HOTELS!!!! OR SIMPLY TELLME HOW TO FACILITATE MYSELF!!
The best website for a traveler 5/5
I book all my hotels through this app / website. It's great, easy to use and honest. Best rates around and you collect free night. Easy and straight forward.
Great App! 5/5
I love this app. I've booked a dozen hotels through it. Easy to use, good selection, ratings and reviews are accurate, always been able to cancel with no trouble if the reservation was set up as cancelable, and free nights accumulate no matter what chain I stay at.
Tour manager 5/5
By Statik G
As a touring artist and also a tour manager, this app has saved me tons of time and money. I vouch for it. HMU hotels.com I'd like to work a sponsorship if possible
Crashes a lot 2/5
It keeps crashing... a lot! I saved a hotel by accident and now I cannot un-save it as it keeps coming back the next time I open the app. Also would be nice to show the hotel reviews on the manage booking page, which is available in the android app.
Filters are horrible 3/5
Yes, it shows plenty of hotels. But if I filter for a room for four people, it shows me plenty of hotel rooms for two people as well. Gotta dig through them.
Also, the layout is ludicrous. It's like a long brochure, where you have to scroll right and left to see everything. Get a "details" screen all in one area.
By Trey from Houston
Best App for Hotels, Free Nights reward system Amazing!
Stay away 1/5
With this app you pay up front for your stay and they guarantee your room. I recently booked 2 rooms with this app for a weekend vacation with my family. When we landed, we were notified that a glitch in hotels.com's system caused them to oversell the rooms and our rooms were not available. They had no vacancies in any of their partner hotels (it was a popular weekend- the whole reason we booked ahead). After hours on the phone with them on a Friday night, I gave up. We ended up in a motel 20 miles outside of town that we booked directly.
It took 11 days of phone calls for me to get a refund for the $520 I paid for the rooms that never materialized. They offered me a $50 coupon for my trouble.
There are plenty of other apps with good software and good customer service. This was a nightmare. Stay away from hotels.com and Expedia.
Stop zooming the map out. Just stop it. Ridiculous! 2/5
I'm sorry but which idiot decided to make the map completely zoom out any time you click into a property? It strongly discourages clicking into anything because some very stupid designer thought it was a good idea to zoom completely out each time you do that.
There are cities in the world you have to stick to certain safe areas. But even barring that what if I want to focus on a neighborhood? Is that too much to ask for? Do I really need to zoom all the back manually every darn time? I cannot believe this nonsense. It must have been made by people who have no knowledge of how people are using the app and what real people want to see when they shop for hotels.
LOCATION, LOCATION, LOCATION. Who doesn't know that? Any experienced traveller chooses location first and everything else next. Why do they mess with the map so much? Not only will it zoom out to the city but all the way out including suburbs and heck even half the entire state or province. Very dumb. This kind of stupid design is going to have me investigate alternatives. I'm huge user of this app and sick and tired of stupid design decisions. Clearly these people are clueless about what people want. Don't mess with the map. If people are in map view obviously they are shopping by location. That doesn't take a rocket scientist to figure out. Just so disappointing.
Now again after using it, I have to point out how insanely easy it is to accidentally click into a property. This change has literally taken an app that I could use to find and book a hotel in minutes and quadrupled the time it takes to find and book a hotel at a minimum. Please do not let whoever made this decision ever, ever make any decision regarding this app again. In fact if ever you need to make an app that is for killing time or annoying people let this person design that app. I'm seriously upset that such a nice app has literally been rendered useless over some idiot's idea. I'm just disgusted.
Easy and quick
First place to look 5/5
This is the only app needed to fine the best price. An added bonus is that you get rewards to save $$$.
Easy convenient app 4/5
Easy to book. Search functions and map could be more user friendly. Overall great deals
Used it often. Been a lifesaver. 5/5
By Josette Taylor
When my car broke down last year in the middle of a strange area, I was able to book a room while my car was in the shop. I've used it for myself, my kids, my friends. It's nice for something to go right when you need it to. I wish they gave you a free room for every five stays or you got one stamp for every $50 but that's okay. The app works fine.
I'm 25! I'm single and I love to travel! I've been from the Oregon coast to Florida and I book it all on this app! Getting a free night sure does make traveling that much more rewarding
Awesome app 5/5
Definitely the best app to book an hotel or condo, best prices ever
There's an App for That! 5/5
This makes my life so easy.
I travel for a marketing dept that gives about 24 hours notice. Booking during holidays and in mostly resort towns, I can always find a room at a reasonable rate. I love the app and the ability to earn a free stay!
For Christ's sake 🙄 1/5
By Consistent Traveller
I just wish they had customer service representatives who recognized your loyalty and treated you accordingly. As a 5 year "gold team" member I'm quite sure that I get treated like common trash just like the rest of you'll when I book simple reservations that go completely left call a 1,000 to fix one problem after the next because EVERYTIME I call an incompetent representative fix/messes up my reservation. Not to mention my bank card being charged freely. 100s sometimes 1,000s of my hard earned money held up for days maybe weeks and for what? To save a few bucks and a free night every 10 days 😫🙄
This app is great. Quick n easy
App is so very easy to use! Fast, too! Love it!