Long story short, only had one issue using this app; and that was a misinformationof my cancellation date. Can't really hold Hotels.com accountable, but I still think it's worth dinging for a 5 star.
Other than that? Best website/app out there. I travel frequently because why not? And they have the most competitive prices for hotels out of all of them.
Would recommend to anyone who wants to travel and save a couple bucks here or there. Definitely worth it.
Great - keeps you able to adapt 5/5
By Regular business traveler
Love this app. Book all of my business travel with it...would recommend to anyone.
Also - when you've stayed 30 nights you become a gold member. They give you a different number to call when you have problems. The "Gold Team" has yet to let me down. Definitely use this app.
Fantastic app 5/5
By Blue wizard 69
I've been using this app steady for two years and it has never let me down!!!! A true gem of an app and follow up by hotels.com is immediate and effective. Highly recommend!!!
여행 하면서 너무 편하게 이용했다. 5/5
여행하면서 너무 편리하게 사용했다.
찾아가는 장소는 오프라인에서도 확인가능했으면 좋겠다
Easy to use, great deals! 5/5
By Clau 柯蒂亞
Love this app and the discount to use for booking but mostly it's the secret prices and rewards for free nights !
Best app for booking
They are a great company, until you have an issue. 1/5
I had a hotel double charge me for a single night and expected them to help me resolve the issue. Weeks later the money is still out of my account and they've completely sidestepped the issue. I've sent 5 emails and spent at least an hour on the phone with them. They told me to send them a screenshot and they'd fix it, yet that somehow didn't resolve the issue. Going to have to spend another 45 minutes on the phone with them. At this point it's hardly worth my time, and I will avoid using them at all costs in an effort to not have to deal with this again. Would recommend the same to others.
Quick, easy, great rates, rewards!! 5/5
I've been booking all my hotel stays using the ap. It is easy to search and compare hotels and rates, and the pay now or later feature makes it even easier and faster to make a reservation. Good deals, and always at least a match for the actual hotel website room rate. Working toward that free night! Woo hoo!
Love the app 5/5
Great app and benefits for users.
Easy to use 5/5
Super easy to use app!
First class App 5/5
By William Shakespeare XVI
I've used this app all over the world ... while traveling ... inside coffee shops... on the plane or train or taxi and have never been disappointed. Bottom line, if you have an internet connection you will get a booking. EVERYTHING is included with no surprise extra costs and the free nights addition is easy to use and claim. My first choice in hotel booking!
Booked multiple unavailable hotels 1/5
Great App 5/5
The app has been easy to use and very accurate. It sometimes has better prices than the website.
Terrible check in experience 1/5
Booked my room got sent the confirmation number but never showed up in their system! Sat at the front deck for over 45 min will no results. I feel bad for the poor man at the front desk. Go through someone else anything but this disaster app
The best hotel booking app period 5/5
Works great for me 5/5
I travel a lot for work and I don't always know where I'm going to end up each night. I've never had trouble finding a hotel that met my needs wherever I was. The customer reviews can be trusted. Love the simple way to earn free nights no matter where you stay.
Cannot sign in 1/5
With the new updates, I haven't been able to sign in even by resetting passwords.
Reliable and Convenient 5/5
Offer wide selection of properties, with reliable availability and pricing. Twice Hotel.com was able to intervene and advocate for me when two different Manhattan, NY Properties did not live up to their end of the Agreement.
Easy to use and competitive pricing 4/5
I actually really love this app. It's really easy to use and accurate most of the time. I had one time where the hotel wasn't like advertised and they quickly refunded my money and got me booked in a great hotel close by that met my expectations. They are always very kind and helpful when working through any issues. Earning the free night is a great reward that I've used several times now. I love the exclusive pricing and find their other rates to be very competitive.
Great App..' 5/5
If you're going to offer federation do it everywhere. 2/5
I just signed up from the website. I hesitated before using google federation - not because of functionality, it's the right thing to do - but because I wasn't sure if the mobile app would support it.
Sure enough, here I am traveling and considering hotels.com...and I can't login to my account because you don't support Google federation on the mobile app.
So I'll be using the hotel mobile app instead.
Not user friendly 2/5
By Braves Super Fan
The idea that you have to enter your full credit card info, reservation number and name to see what you have booked is nuts. You save my credit card, the nights I have already used and my name but not my upcoming reservations? That's not user friendly.
Easy to use
Great App 5/5
By Body Work By Lisa
Easy to use and book hotels with short or long notice! Have used several times with great success.
Not great. Needs work 2/5
It won't stop putting United Kingdom instead of USA for me. It's been years like this.
Needs much more specific filtering options - the entire site actually needs this - in web and mobile.
The app is ok 3/5
The app is great the only thing I think is a problem is that when signing in it only gives the option to sign in with Facebook unlike the site gives you the option of both Google and Facebook
Hotel is very quiet and clean
Great App 4/5
App is easy to use and precise, could make it easier to apply discount codes though.
Excelente app para buscar hoteles, gran variedad de hoteles para todos los gustos y en cualquier rincón del mundo!!
I love it!!! 5/5
I never had any problems with the app, very easy to navigate and always gets me good deals.
Love booking with Hotels.com 5/5
I always feel that we get good rates at great hotels. This is our "go to" sight whenever we make reservations both nationally and abroad.
good but 4/5
By معتزة بدين الله
there is problem with saved hotels can not remove it
Love it! 5/5
By Juan Jose the 16th
This is the best app for hotel comparison shopping! I love the map feature and rating system. Haven't been disappointed yet. Love earning free nights too.
Awesome app 5/5
App is awesome and very easy to do. Saves a lot of time and service is always great.
Outstanding Hotel Reservation 5/5
We love this app, has gotten us several free nights and has lead us to excellent priced very nice accomidations
Love the discounts. 5/5
My husband works all over the US and I book his rooms from my phone or iPad. I get special pricing and free nights using Hotels.com I love that! So beats the other sites.
Simple & reliable 5/5
By Fast finger Fredy
Love this app, always my first choice when booking a room.
Very helpful app.
Easy to Use!!! Great Prices!!! LOVE it!!! 👍👍👍
Fácil de usar, útil y con descuentos 5/5
La aplicación móvil es fácil de usar, además tiene mayor descuento que la página de internet.
Love the App 5/5
Great places, great prices and great night collect policy
I have used this application to book my hotels for more than 4 years. It's simply wonderful.
Always gets the job done! 5/5
Hasn't let me down whether around my town or on the road.
Practical App 4/5
I have been using Hotels.com's app on my iPhone for about 10 months. It makes it very easy to find a good hotel in any city. I like the way the services and amenities are listed but one cannot rely on the hotel actually offering everything listed in the app. The rating system is pretty reliable and I like having access to reviews as well. One thing I would like to see is the distance of the property from the city named.
Great travel app! 5/5
Great prices and deals! 4/5
I love using this app since our family does a ton of traveling, the free nights rack up. My only complaint is sometimes the hotel details are incorrect, i.e. said there was an indoor pool but the hotel had been remodeled and no longer had the indoor pool...2 years ago. Kiddos were a little disappointed since it was the winter so swimming did not happen. So if those details matter to you, a little extra research on the actual hotel websites may be necessary. Otherwise, prices are comparable to other traveling money saver apps.
Works well 4/5
I use it quite often
Easy !! 4/5
By Dave Gordon
Very easy and simplistic to use !!
Love this app 5/5
I love this app. It's easy to navigate and it's easy to book rooms. I also love how you can look at photos of the hotels so it makes it easier to chose which one to stay at.