Free nights stay 3/5
Cost me close to $750.00 to get a free night stay. Did not give me double nights on dive I stayed in in Houston. My free night hotel at LaQuinta in Ft Stockton Tx had painted toilet seat with black pubic hair on it and 4 pubic hairs in tub. Better off paying discount rate at hotel instead of Hotel .com pumped up rate. Still cost me $25.00 for my free nightmare
Best App 5/5
I enjoy this app when traveling BC I am able to make changes, take advantage of last minute deals and have my reservations in a central location.
Conveniently removes alerts with promo or coupon codes 1/5
By Mustang owner x 3
App sends you alerts and promos and they disappear before the expiration of the promo. I don't understand why they remove them from your alter when the promos are still valid.
Give me shelter 5/5
Hotels.com for life. Love this company and app
Great app 4/5
Gets lot of options with cool prices
Best source for booking hotels 5/5
By GS Deerhunter
I book at least 50 nights a year on this app. It's super fast and very easy. In addition the rewards pRogram is outstanding. If there is a prOblem with the booKing, you can call Hotels .com and a live person will assist you.
Interestingly, for as good as the app is, their website is not nearly as good so even if I'm at my desk, I'll use my phone or iPad to Book a room. Go figure.
Now if I could get my phone to stop ranDomly adding capital letters all would be good
Great app! Easy booking 5/5
By Tianjin teaching dude
Easy to use, great deals ! Use it today
Easy to Use 4/5
By SuSu's Ishuffle
Quick and Easy. Search, Locate, and Book. That simple.
Read the fine print ! 3/5
I usually save money using this app. BUT you don't collect the rewards for free nights when you use their coupons. Also there have been a few times when I'm on the road late(11pm-1am) at night and used this app and it reserved a room for the following night !
Use it all the time 5/5
Love the App.
Frequently away from the PC in the middle of the night when planning hotel stays. Have booked through the App with no problems.
Been using for years. Love the free nights. Also to use
App is getting better over time. 5/5
I have been using hotels.com for nine years and the app just makes it that much easier. I have never found a better room rate anywhere else (and yes, I have compared). The secret deals are sometimes really amazing. If you are traveling, try Hotels.com, I'll bet you will have a happier trip knowing you paid less for your room(s).
Great app 5/5
Very easy to use; quick and effective!
Convenient but Misleading 3/5
Well the app works as expected.
The website is very simple to use and the loyalty program is very easy to understand and one of the bests across OTAs.
Now the cons:
- Biggest one is that when you try to book being signed in, it happens very frequently that the prices are magically more expensive than if you fetch for same hotels/date/option in incognito mode...
- Then regarding the App itself, last version (5.5.1) announces a new feature : concierge service, but unless it is very well hidden I can't find it anywhere, I restarted my iPhone, signed out/signed the app, and no way to get anything that looks like a concierge service.
Best prices! 5/5
Very easy to navigate and book ! Loved it
good deals, bad bookings mgmt 3/5
app does what it needs to do to find hotels, but the whole Manage Bookings function needs work. Upcoming Bookings is never complete across devices - if I relied on this to be able to find my reservations, I'd be screwed
Good app 4/5
Awesome app 5/5
Love the interface. Easy to use, always reliable!
So easy to book! No hidden fees or exclusions. Hotels.com does an amazing job at giving you the exact price, details, and reviews for your stay. I'll continue to ONLY book with Hotels.com!
Long Time User 5/5
By Talia Boyd
Love the app!! Very easy to maneuver through!!
Needs improvements for wheelchair accessible options 4/5
I like this app. I can run searches for and book hotel reservations easily. I wish that it were easier to run searches for wheelchair accessible rooms, that there were better descriptions for accessibility options, and that it were easier to book a wheelchair accessible room.
I wish I did not have to copy a code to get a discount for using the app. Sometimes the discount code does not appear until after I have booked the room.
Easy to navigate 4/5
By Aaron - SE missouri
Great app very easy to use
It is really good.
Best app, Best site, Best of the Best!!!! 5/5
By Donnie Hotel
Love hotels.com the trump all the others Priceline, Hotwire, Expedia and all the rest can't hold a candle to hotels.com love them and will never use any others ever again!
Love this app 5/5
By Jaquise Harrison
If I'm not using my corporate discounts I always use this app
Nice app 5/5
Very easy to use
Can't live without. 5/5
The best hotel app on the market. Staying with Hotels.com and becoming a rewards member is the best thing to do. I have been able to use the app on my mobile phone and get 4, 3 and 2 stars hotel for under $70-$100.
Very easy to use.
Quick service 5/5
Recommend this app, fast service good prices
Only quip for me is the filter options need more variety to cover a more precise search. (Either way I guess will come with a pending update , but 5 stars either way.
Fácil de usar, útil y con descuentos 5/5
La aplicación móvil es fácil de usar, además tiene mayor descuento que la página de internet.
Possibly the worst app ever 1/5
Stuck in a 45-minute nightmare trying to create an account. Tried to sign in through Facebook, no go. Froze up repeatedly. Tried creating a new account, was told again and again that I already had an account. I don't. Never have. Any option to retrieve a password on this pre-existing account that never actually existed? Nope. Not sure what else I can do at this point than delete this utter POS app and try elsewhere. Awful.
It books hotels 4/5
I wish it would help me with with "around here" kind of things. Like "I want to be near a mall" kind of thing. "I want to be near this exact restaurant. Find it" idk how that would work. Get to work techs! Thanks.
Love it 5/5
This app is amazing! It's easy to use, and has the best rates! TRUST ME! Also, after 10 nights, you get a free night with the average of the whole. If ever I need help, I can call them up and they help me right away! Thanks!!
Easiest way to book a trip 5/5
Whether you want to stay in a resort, hotel, or motel this is the site you want to go with.
Love it 2 5/5
The ease of using this app was a way better then any others I have used. Nice to see a real upgrades in something on my phone
Love it 5/5
And I love my free nights! I travel a lot for work, and get my rooms on here so that when I do get some time off, I get to use the free nights! The prices always seem pretty good, and I haven't really had any issues using the app.
Love the company. Best place to book hotel stays 5/5
By Boogy man500000
Best travel app 5/5
By Make cowboy story
Travel a lot & prices are always the best. Favorite thing is the one free night after 10 booked nights. Never had a problem when checking in when using this app.
Great App 5/5
Best prices, love the rewards and many hotels to chose from. Very convenient to look at reviews for each hotel, instead of searching individually.
Hotels.com beats branded loyalty programs. 5/5
Getting a free 11th night from Hotels.com is a better deal than any of the hotel chains loyalty programs- and I have all of them. I stay all over for work 40-50 weeks every year and the deals at all the brand chains are better through hotels.com than is available anywhere. The big plus is that the app is really easy to use.
Ok but not adaptable 2/5
The app is good if you only have to run a single search in a city. If you have to change your parameters it basically ignores any changes you make. Extremely frustrating
Helpful when traveling 4/5
I travel a great deal and find the app very helpful when I need a place to stay for the evening.
Responsive when connected to wifi.
Practical and easy to use for personal and business
Won't accept Amex due to error 3/5
Good app, except that a data verification error prevented use of Amex (which uses 15 digits while other cards use 16). When booking, it won't continue because it keeps saying that the number "appears to be incorrect" even though it is correct. Needs a fix.
Great deals everyday 5/5
Awesome deals on nice hotels and at an amazing price! Love this app. Would definitely recommend
Never use this app again 1/5
I travel a lot and I've been using hotels.com app for hotels many times. Today I typed phi phi island and got a hotel. It turned out the hotel is not in Phi Phi island. 5 minutes later I called the hotel.com for cancellation. On the phone with them for 20 mins, talking to 1 Rep and 1 manager, they refused to refund. I asked: is it the best service you can do? You loose a customer for a hotel night price. Plus I used this app to book a hotel the night before. The manager had nothing to say. I switched to booking.com. An issue occurred on their end. I called their customer number. They fixed it immediately. No more hotels.com. No more.
Do it. 5/5
This is the ONLY way I will book hotel rooms. It is efficient and painless. Thank you hotels.com for making my travels that much easier.
Hands down, the best 5/5
By Lady Shakespeare
The writers of this app knew what they were doing. It's functional and user friendly. I love it!