Hotels.com ease 5/5
By Jamming gram
Love the site. Always check elsewhere but book with this site. Best deals, easy use.
5 Star service is great 5/5
We book a lot. We can call the Hotels.com 5 Star phone to get issues taken care of. App is easy and reward point for bookings is awesome!
Always stay at Mirabeau when in Spokane. 5/5
Rooms clean and freshly appointed. Staff super professional and gracious. Be sure to dine at Max’s. Food. Is wonderful and fun drinks. PS for any southerns out there, they have grits.
Always the best! 5/5
A great selection as well as the best prices I’ve seen on any app. This is my go to for all travel!
Customer Service 3/5
Customer service could be better, but it is overall a good app.
Easy to book 5/5
Last minute hotel accommodations take just a few minutes from my phone!
Good no-nonsense design 5/5
By Rico Pobre
Hotels.com gets right to the point.
No unnecessary frills yet all the information you need to decide quickly if a hotel is right for you.
Good searching tool. 5/5
Good search tool. Select filter, then maps if you want. Man Im amazed in some cities at shat comes up when I put in serious demands, like price range of $40 - 60 and three star review average rating.
Hotels.com app double charged 1/5
By Icelandic world traveller
I got double charged for a reservation in London. My phone went out of battery when I was just finalising the payment and when I logged in again my app didn’t show any reservation so I double checked with hotels.com by phone and they confirmed that the reservation had not gone through.
I made a new one and finally got that reservation and when I arrived at the hotel I even checked if I had two reservations for the same period and was told not.
After all I paid twice approximately 1560 USD which is a payment for two rooms and I have been in contact with hotels.com several times and I always get the answer that a supervisor or the payment department will contact me and they never do.
Now finally last week I contacted them again and then they offered me a 100 USD for the trouble which is an insult and I insisted on talking with a supervisor and that person said that she couldn’t do anything about this and that was final.
I have used hotels.com so often that it probably counts for well over 100 nights and this is what I get in return.
Set your preferences filter 2/5
Need area to update preferences to filter your needs to be sure they are met upon arrival
The booking site I use 5/5
Booking.com is the best hotel booking site. Their customer service is great, the accuracy of the hotel descriptions, and prices keep me coming back every time I go out of town.
Fast Easy Cheapest Rates 5/5
By Road Sofa
Simple App to use.
Super Easy 5/5
App is so simple and user friendly to use!
Best hotel service ever 5/5
By jamesblack bottom
Hotels.com has both satisfied and earned me money.
I would recommend these services to everyone i know.
I would love for this app to offer more rewards as well.
Easy to use 5/5
By Psu irish
Nice app. You can see a variety of hotels with different amenities and prices. Easy to use.
Bad app 1/5
By The next
No way to reset pass word? Seriously?
Great travel app 5/5
I’ve been using the Hotels app for several years and i always find the best deals and I love that i get free nights as rewards.
Need to hire help that has a clue 1/5
By Andy fit as hell
App crashes staff really atupid.
This app is incredible. I love that if you have questions, there is a number to call and the people who take the calls are absolutely helpful. I use this app all the time.
App is not letting me to login 1/5
By No Sling TV
However, login via web browser is ok.
App login process just pops up a message: Oh no! Something has happened, please try again!
This is going on Over and Over again
I Love Hotel.com 5/5
By Nina Ross the Boss
Thanks for all the Great Deals & Quick Booking!
By Kuki la mora
Muy bueno y cómodo de usar me encanta😀👍✌🏻
Unusable in iOS 9 1/5
This app is a completely untested waste of time. It will take about 10 attempts to book a room because the page reloads every time you need to fill out a required field.
Awesome App 5/5
By lucky # Sleighteen
Been using it for years. Never had any issues. I like it a lot
Good App and Good Service 5/5
Very nice useful app, 1 night free after 10 and it is a real business operation not just an artificial intelligence algorithm. There were real people on a phone to help fix booking errors I made.
Great app for planning 5/5
I originally booked a hotel for a good price with free cancellation, I check the app the next day and found an even cheaper deal, which I cancelled my original one and re booked for no cost ! this app truly shows you the best prices, which changes each day.
Pham, Plano Tx 5/5
By pham, PlanoTX
The booking process was very smooth with all clear details and necessary information. Excellent!
Prices are wrong half 90% of the time 2/5
When I go to book it will say one price an at check out it’s almost double. I called and spoke with customer service an said well that cause it changed in the 2 seconds I clicked on it. Been looking for new app to start booking with.
🇺🇸😎👍 Traveling US veteran 5/5
By Michael 00021402
I do all my bookings with Hotels.com customer service is very hospitable and the prices seem to be very fair I’ve used them 6 times already with traveling
Great, easy 5/5
Great and easy!
Hotels.com great customer service 5/5
By Danny at 61 years
Great app. So easy to work! Had a misadventure where I booked the wrong date at fancy expensive vegas hotel. Realized it way past the 5 pm deadline. H.com listened to me, advocated for me, and within 5 min, got me a 350 dollar refund. Great company and site!
Love this app 5/5
By Miss class
Just get it! Very good
It’s ok 3/5
The app can be a little buggy but it’s usually ok.
By busy mom from AL
Cannot get easier
Refunds take longer than expected and not every hotel is on the sight
Much Slower Version of Website... 2/5
By Apple Pay issues
... that signs you in every other time
Happy With Hotel.com 5/5
We book all our hotels through this site. Easy to use and we earn free nights.
Grade A 5/5
Always book hotels through them as you consistently get the best price!
Constant spam 1/5
Stop spamming me and I’ll rate you higher
Great site 5/5
I love Hotels.com! I always find the hotels I’m looking for on this site.
The update is the worst. I liked when it gave you the distance to everything especially the airport. This is very important for people who've never visited places.
I’ve done a lot of traveling and this app has made my life easier! Booking my travels was a breeze! I highly recommend!!
Love this App 5/5
Hotels. Com app gives you all the information you need before booking. You will know in advance if it is pet friendly or not, if there are restaurants on the premises or nearby, what the minimum check in age is. I never book using anything else.
Thks Hoteles.com 5/5
Is great to have hoteles.com as my traveling personal partner !! Cheers
Usually very good but had to resubmit booking 5x before it went thru. Very time consuming for an app.
Easy to use 5/5
This app is easy to use and easy to book!