This app booked me room at full hotel 1/5
First time using it and it books a room at a hotel that’s full. I drove down here and I’m being sent somewhere else..... it’s almost 1 AM. This is a poorly made app.
Friendly customer service 5/5
Rebecca was very helpful, patient, polite and a pleasure to work with. Will most likely put this hotel at the top of our list when looking for a place to stay next time we are in Santa Cruz.
Thank you 5/5
Thank you for making it easy to book a hote
Great Customer Service 5/5
I had to cancel my reservations last minute due to a family emergency and the woman from customer service had it all sorted out within minutes and were able to get me a full credit for the amount I had paid. They made everything super easy and were really friendly and willing to help.
What I need 4/5
HotelTonight serves a critical function for me as a business woman. And yet, there are times where I wish the app would develop more clarity and consistency in how it presents “questionable hotels.” I have stayed in flea bag motels that have pictures that make it look like a 4 Star! And while HT can try to advocate for me, these hotels never have given me my money back.
Thank God for Hotel Tonight ! 5/5
We made a reservation for the Leamington hotel in Miami and it was an atrocity! There was no way we were staying in a sketchy, bug infested, hotel. We made a reservation on hotel tonight and thankfully they saved the night! If it weren’t for you guys we would be in a terrible situation... thank YOU!
Use Booking.com instead 1/5
Any “low” pricing from Hotel Tonight is usually offset by additional taxes and fees from the hotel itself once you check in (even though HT charges a significant tax/fee amount itself for each booking). Just seems like a quick and dirty way for HT To collect money while knowing its customers will be charged additionally later. This service has gone downhill from its early days when one could get legitimate deals at good properties. I’ll stick to booking.com or Rocketmiles in the future.
Love this app 5/5
So nice tocbe able to find a room that has been evaluated and safe, clean, and also save money when traveling. Highly recommended. Thanks for making this available. D. R. Salem, VA
Best hotel reservation experience 5/5
Fastest and most user friendly way to book a hotel the last minute.
Nifty service 5/5
By paint guy
Ideal for my wife and I. We are vacationing with no agenda, so we aren’t planning hotels in advance. The last minute hotel check is great
Great app 5/5
Good selection well laid out. Solid performance with a quick and simple execution.
Didn’t honor reservation 1/5
By G lite
They didn’t honor a reservation I made and paid for a few days prior. They put me in a different, horrible hotel in a bad part of NY instead. You should know that you can never trust that a reservation you made through Hotel Tonight will actually be honored when you get to the hotel.
Terrible Experience - Never Again 1/5
Waited 90 minutes trying to check in because reservation didn’t properly make it over to hotel. After many back and forth phone calls I finally got a room. Hotels Tonight apologized and gave me $25 off not that reservation but another one to use in next 3 months. That was insulting. There are plenty of other hotel apps and I will not be using this one again. By the way, be weary of all the 5 stars. They probably paid for those.
You won’t Regret 5/5
I had never ever thoght that some one will actually create an app just like hotel Tonight you catch The best deal and click of an Button you actually reserve your room, it’s just So Amazing that it never let me to think about Any other alternate method to book a room. A+++++
Need sorting/filter 2/5
Lack basic need of sorting and filter that will help find priorities.
Never lets me down 5/5
Have been using this app for several years now. Never been disappointed. Quality hotels and a terrific price
An essentially perfect app. 5/5
Easy to use, does what is advertised, have had no issues with now 6 different hotels I’ve booked through the app - this app is essentially perfect. It’s become my go-to way for booking hotels when traveling both for work and for fun. I highly recommend!
DO NOT USE THIS APP 1/5
Includes hidden fees that they don't tell you about until after you've checked out. Customer service is totally rude and unhelpful. Refused to refund me even though I wasn't given any warning about the additional charges. I was billed way more than I agreed to when I booked the room.
App is good. ITS THE SERVICE 2/5
While you can get similar rates almost at any other site and if you have medical emergency you can get refunded NOT SO WITH HOTELTONIGHT. This app will is non-refundable and they make ZERO exceptions. I booked for a friend who has cancer and had to go in for chemo and they still would not honor that.
Easy to use and great hotel deals 5/5
I have had a great experience using the app. I have stayed in nice hotels for a great price. I usually need a hotel stay just for the night and this app allows me to enjoy a safe, comfy, and relaxed time.
Always comes in clutch! 5/5
I always need a hotel last minute for emergencies and freak out if the price is too high! HotelTonight offers a room in a timely manner, with a reasonable price!
False advertising 1/5
By Broph's sista
It is 1am on 2/13/18 and I am absolutely so upset. Tonight we arrived at The Pelican Beach Resort in Fort Lauderdale , Florida. I want to preface that I booked this hotel last week and the same day realized, that this resort is far away from family here. When trying to cancel last week, we were told no way! You must keep the reservation even if you change your mind. I shelled out over $700 and was told too bad. I felt hopeless.
Today we flew in from New Jersey, rented a car, and drove 40 minutes from Fort Lauderdale airport. We arrive and there is a musty smell here and very bad vibe. We walk into the oceanfront suite with o find a filthy room. The carpet is very old, cracked sink, old pain chips, and report to the front desk. They apologized and stares that they are renovating. Hmm, I thought as I know this place is very far from the FALSE ADVERTISING of 4 Star Luxury Suite. This is NOT LUXURIOUS and was asked to see another room exactly like it. I saw the mirror image. A patron overheard me talking about the problem and they shared that Hotel Tonight scammed others.
It was 12 am and I called Hotel.com about this hotel and how my teenagers would prefer to stay somewhere else that is not what was in the fake pictures. . I was crying with how unprofessional they were but here is the best part. They said I had to stay at the hotel. My two daughters sat in the car 12 am in tears listening to a grown woman say in so many words, stay there or not, no refund, WE WILL TAKE FROM YOU.
El to igight .com s
We are thousands of miles away from home it is really late, and we are sooo unhappy here. I feel helpless as they are refusing to help yytf
This beautifully designed and amazingly simple app has always gotten the job done for me when traveling. I’m headed off today in fact without a hotel reservation and know I’ll be able to find a hotel later tonight for me and my family wherever my drive might take me. Their curated selection of hotels is always good and their support team has always addressed any issues I’ve ever had.
Best Deals! 5/5
I travel a lot last minute and I always get the best deals with hotels tonight!
Best way to go for quick stays and road trips 5/5
Love this app. Have used it on several road trips and never had any issues. It’s fast, and searching for hotels by area is amazingly easy due to great UI design. Checking in to hotels is streamlined and receipts are emailed instantly!
Screw up my booking 1/5
I try to book marquette hotel in the app
Then hit to confirm booking for marquette hotel
When it’s done it show that and give me a different hotel try to call customer number that my hotel is wrong that got book
She just said we can’t change it
I try to explain to her that’s is not what I choose to book and she don’t give a care. If it’s not she won’t change it to the hotel that I totally trying to book
Be I’m stuck with hotel that I didn’t even choose to get .
Great app 5/5
By mobile com
This app is simple and great. I have used it in the US and Mexico always great and good prices.
Love it 5/5
By Sassy johnson
I’ve used it twice and gotten great deals on last minute deals
Thought I found a deal 2/5
I was searching for a room in Tahoe on a Tuesday evening. I reserved one with HT, which at the time was cheaper. I went on the hotel website a day later, and found that the resort fee is much cheaper during the week. I reached out to HT, asked for a price match and they refused. The customer service rep states there’s no other pricing on the direct hotel website, which was a lie. I walked her step by step to get to the pricing I was able to find. I didn’t like that she essentially lied to me. When I caught her in the lie, she said that HT had to stay competitive with rates. Whatever the case, I’m hoping that 1) I don’t have any issues with my reservation and 2) they improve their customer service.
From now on, I’m just going to wait until day of before booking a hotel. This place makes you think it’s a deal, but it really isn’t.
Beware of fraud, misleading copy about hotels 1/5
By biz rachel
Paid for two upgrades from standard room to suite at Arizona Grand (about $150 total) at an *all-suite hotel.* Not very happy about paying for that upgrade for nothing. Wouldn’t have bought an upgrade from a suite to a suite if Hotel Tonight description was accurate.
The listing also mentions a water park included in the mandatory $50 resort fee. Hotel Tonight listing mentions it three times asan amenity. Never mentions that the water park is closed Oct-Feb, which you don’t find out until after you’ve made a non refundable purchase.
Both chat and email with customer service failed to resolve satisfactorily.
Level 5 user, member since 2012.
Bait & Switch 1/5
I’ve used this app a handful of times and for the first time had a total bait and switch when we arrived at the hotel. Unfortunately Hotel Tonight did not make it right. I’m disappointed and won’t use this app again.
Love that I discovered this app! With a stressful demanding family and work life, once every few months, I need a escape! Just me! Maybe dinner and a drink, maybe a sauna, and to watch whatever I want on tv!!!!! It makes it affordable and possible! I always decide last minute, after a hard day at work, or walking into the chaos.... literally 10 secs after pulling up the app, I’m headed to my destination.without looking back.. .. and always for under 100!!!! Cheap mini-vacation!!!! Thanks!!!!!
Hotel App Fantastic 5/5
By King Lou III
Great hotels at the best price.
Great App 5/5
I love hotel tonight. Super easy. They have great customer service.
Member since 2013 5/5
This is by far the best hotel booking app I have ever used. It is outstanding for booking a hotel room at the “last minute” or for a booking a few weeks in advance. This app works great for me. The rates for hotels get better the more you use it. And I like budget or boutique hotels. Once in a while you get a brand name hotel chain. I try to promote and market the app to my colleagues and a few of them have download Hotel tonight.
Not even close to being cheap 1/5
I've used this app for 3 months and not once did I find a hotel cheaper than I would've found anywhere else online. In fact, I was able to find cheaper rates at the same hotel every time. My tip, do a quick Google search and just call the hotel you want to stay in directly for last min deals.
Good rates but the taxes and fees are at Ticketmaster levels of sneaking it in on you. The app refused to accept the 5 different
promo codes I tried for first time customers, telling me that I wasn’t allowed to use them because they’re for first-time customers only: well I am a first time customer. I’m seriously doubting I will be a second time customer.
(And no, I did not try to stack promos. I tried each code individually, and each one was rejected individually.)
Worst experience ever 1/5
By Tim Gleason
I never write reviews. Ever. This might be my first. But I needed to take the time to write this one, because people need to know who you are dealing with here with this app
I Booked a hotel for what I thought was two nights. It turns out it was only for one night and that I actually paid extra for a suite upgrade and NOT and not an additional night. The app is poorly designed in that. depending on the hotel page, the UPGRADE FOR A SUITE is in the exact same spot as UPGRADE FOR AN ADDITIONAL NIGHT.
I got the confirmation email and immediately saw that it showed that I booked a suite for one night (instead of booking a regular room for two)
I called Hotel Tonight immediately. Literally LESS THEN TWO MINUTES after making the booking. I explained the mistake and THEY DID NOTHING. They said they would call over to the hotel and see if they can get them to agree to a refund. They never called me back. So, I contacted them again, an hour later, only to have a rep tell me, “oh yeah, we reached out to the hotel and we are not able to refund you”
The kicker is that I went to the hotel and explained the situation to them and asked why they couldn’t refund me and they laughed and said that THAT is what Hotel Tonight does. They blame the hotel for not providing a refund, when in fact they NEVER contacted the hotel at all. The hotel never sees the money, so if any refund were to be given, it would have to be from Hotel Tonight
So, to sum up. I called less than 2 minutes after booking, because of the mistake that I blame the design of the app for and they didn’t flinch for one second and refused to do ANYTHING FOR ME. Then they lied to me saying that it was the HOTEL that denied the refund. But most of all, they seemed very happy to remind me, over and over and over again, that I agreed to a non-refundable contract. That’s the only thing customer support kept saying.
I didn’t even want a refund. Just a credit so I could book a normal room for two nights. Nope. They wouldn’t budge. TWO MINUTES AFTER THE BOOKING.
So, just be forewarned. You will NEVER get a refund no matter how quickly you call and no matter for AMY REASON whatsoever.
It’s an awful business model, and for that, they will never get my business again. I will also be telling every person I know to beware.
So convenient 5/5
By karen O4
With travel it’s nice to have this app at my fingertips and really like the feature that sends me updated prices for the area I’m interested in!!
Bed bugs 1/5
This app will refuse to make a refund for you if you book a hotel on their app which has bedbugs. How are the partner hotels not vetted to the extent that a traveler can be safe from bedbugs? I booked the Executive Vintage Hotel in San Francisco and just check out their images on yelp for a full understanding. Hotel tonight did nothing to help me rebook a diff hotel.
Love this! 5/5
Love this app. Easy to use. Consistent hotels ranging from swanky to funky! Good selection with good pricing! And the concierge part is super helpful!
App switched date on me and now stuck paying for 2 nites 1/5
I was having trouble with my first Hotel Tonight booking so I called the toll free help #. Got Pete, who sounded very distracted and told me to get out of app and re download it, I was also trying to access a 1 st time booking code which he didn’t help with. I refreshed site and same hotel booking I had up appeared, I booked it not realizing it’d switched dates on me! I called again, got Amy, who called hotel and told me they’d let me rebook for correct (next day) and be refunded original wrong date. I did that! She then tells me s receive the credit for a future hotel tonite booking! Very misleading! I’m very unhappy and basically doubled my booking cost!
Easy to use 5/5
Last min booking 5/5
This app is so great for last min booking. I love using this when I am going out of town.
always does us good!
Great Service- I feel like a Queen 5/5
HT is like valet hotel service. They actually pick up the phone and help you out with all of it. It’s personal and you get the best service and deals. Try to find a better deal- HT is the most up to date hotel hookup. I love you HT
The Best 5/5
By eBay ap junk
As a nearly weekly business traveler, I have tried them all and HT is far and away the best hotel booking service, and I mean SERVICE, that I have found. Kudos, y'all do a fantastic job. Keep up the good work!!
I heart this app 5/5
Love this app. I use it all the time.
Love it! 5/5
By Priscilla Peaceful
Absolutely love it!!! Best rates!