It's great 5/5
By You are all butts
It's just easy!
Great app! 5/5
Easy, great deals
Great for city hotel on short notice 5/5
It's been great to be able to rely on this app when we're traveling impromptu or on short notice. Haven't had to interact with their customer arrive like other folks, so I can't speak to that, but the in-app experience is great.
Horrendous experience 1/5
By J. PM
Avoid using this app at all costs. I booked a hotel room with their app only to discover the hotel never received the info so when I arrived to the hotel they had no reservation for me. I called their customer service and could not get through. When I finally did (the next day mind you) they could not care less about my experience. Customer service is beyond terrible. Stick to Expedia that's at least reliable
Get $25 off! 5/5
Use code JBAKER515
Great app - always a cheap awesome hotel. The more you use, the cheaper they get!
Fast and convenient 5/5
Fast and convenient App for last minute deals. Seems to be on par with other hotel sites. Hopefully everything goes as planned.
Best hotel booking app 5/5
Probably the best booking app out there. Great integration with Apple Pay. Customer service was always very helpful. My first go to booking app.
Great app so far 5/5
By J-Rad 78
It's the easiest way to get a room last minute being a construction worker long hour it's works great. I've only had one issue with billing and HT had it cleared up for me pretty quick and get refunded fast.
Love this app 5/5
By Don't Call it Frisco
Found some crazy good deals at really cool hotels. I like the hip and lux hotels myself but they've something for everyone
Great deals and perks. Good for last minute
Professor Russ 5/5
HotelTonight is a fantastic app. We have used it several times and have been quite satisfied with the results. Try HotelTonight tonight!
Excellent prices 5/5
By Abbie Chula
Great hotels for last minute bookings
Have not travelled yet 5/5
But the rates and booking. Process has been easy. Can update later
Sometimes even the hotel staff can't believe the price. 5/5
I have stayed in hotels from coast to coast through this app. Without writing a long review, the easiest way to put it to San Diego. I got a $658 room for $210 on the beach in a five-star hotel.
Good experiences 4/5
I've only booked two trips with this app but both times it's been reliable, showed cheaper prices than online and been easy to use. So I like it.
It's not worth whatever you might save BEWARE 1/5
By HT. NO
This system is a joke. The second stay I made a reservation only to show up with the hotel having no reservation. " The HT reservation has to be input by a manager " the front desk is all confused and calling to find out what to do. I Sat in the lobby two hours past check in. Because of the HT system. I sent a chat. The HT
response is " sorry about that ".
I have advice for people looking for hotels. Go directly to the hotel. Try Use a travel agent. The 20$ savings if any at all isn't worth the aggravation and bad service.
The last time I used it. Same story and the hotel at London heathrow says : oh. Hotel tonight; This is one twin bed. I had to fight them for a full size bed.
ALWAYS THE BEST RATES!!! 5/5
Have used this app in many different cities across the U.S. and always has the best rates and my reservations are always right when I get to the hotel
Quick, Easy & Fun!!! 5/5
By Aleksandrov Figueroa
I'm not the type to write reviews but I'm a loyal user of this app since 2014 and I must say this is the best application for last minute hotels ! 😍 I use it when I travel and it's very helpful... oh and trust me the hotels available to book are also very well rated, they only put out the best hotels for us to book & its straight to the point, like it's super easy to book💕 use my promo code "AFIGUEROA80" to get $25 off your first booking :) #Level3 #LoveYa
Good rates 5/5
By Lalita Monsta
Easy to use, love that ppl add pictures and comments. Thankful for this app, hela clutch!
Great app 5/5
By Chauncey M
Great app, great deals all the time. Highly recommend!
Double charged for room 1/5
By Toya very unhappy customer
I prepaid through hotel tonight, then the double tree charged me again once i checked in. Im very unhappy and feel because this hoteltonight company and doubletree did not communicate properly to know the room was already paid for before i checked in. I have not been refunded yet at this time. Im very unhappy and not satisfied
The Best 5/5
The best and reliable app made for booking rooms thus far! Sometimes Hotel.com is a little cheaper and I still uses HotelTonight! I just wish I can get deals or rewards for booking using this app to pay for rooms!
HotelTonight - great last minute travel tool 5/5
Offerings are broad and high quality. Pricing is competitive and sometimes fantastic. When need assistance, customer service via toll free phone is quick and responsive. I'm hooked.
I Love nice hotels, but I need a deal. Perfect 5/5
I use Expedia, Priceline, and Hotwire, but Hotel Tonight is the best for short term hotels that you know the name before booking. FIVE STARS.
Great prices, glitchy APP 3/5
If you can complete the booking through the app, it is a miracle, on average it takes 30-45min to get to work and not have errors, after calling CS, the app finally let me book. But you cant beat the prices.
Great app 5/5
Always comes in handy when checking out new cities.
Do NOT use this app 1/5
By Adrian Zee
If I could give this app less than 1 star I would. These guys are the worse when it comes to customer service. I downloaded the app because it stated that it "guaranteed a hotel for tonight". Guess what? They don't! I made my reservation at 2 am and I was traveling on the road and wanted to sleep. I made my reservation for "tonight" and when I arrived the clerk said that my reservation wasn't for tonight that in fact it was for the next day. After a brief discussion the hotel stated that I'd have to reach out to "hotels tonight " as to why I didn't get a reservation for "tonight".
I booked the room w the staff in the hotel since I badly needed to get some sleep. During the time thy I was booking the room I went on to a live chat w a customer service rep that was less than helpful and condescending. He mentioned thy while it is a reservation for tonight... To paraphrase he said "that tonight want really tonight and that it was tomorrow night and that he could not do anything". I immediately asked why not and he copy pasted the policy into the chat. I asked why he was being robotic with me and combative if I'm attempting for them to correct this. He was no help other than re stating policy. I told him look your app sales rooms for tonight and it's called "hotels tonight" and you guys aren't giving me a hotel for tonight. I asked him to correct it and he said that he could NOT. I asked for someone that could and he was unable to give me his supervisor.
This has by far been the worst customer service ever. The clerk at the hotel was more friendly and helpful then the "hotel tonight" customer service rep.
Be advised. These guys are crooks and have no ethics nor do they back up their "guarantee hotel tonight". After this horrible experience I'm gonna make sure to tell everyone in my group of friends and family not to USE this app.
In an age where customer service should be the absolute best; these guys are the absolute worse.
Do NOT USE THIS APP!!!!!!!
Bad CS and misleading rates 1/5
They don't put the accurate rate in here. The "resort fees" and in fine print and when I called in to find the actual prices, the customer service lady was rude and condescending. Talked over me when I was asking a question. Horrible experience and will be deleting this app for sure.
My favorite 5/5
My favorite when traveling around Cali.
I'm not made of Billionaire 1/5
Either this is yet another glorified air bnb platform or I don't know what but listings on here are more than upscale hotels put together for a week
Great experience with this app 5/5
I've used a handful of times and loved it every time!
#HT fabulous 5/5
By Jam hawk
The app is fabulous for the service provided! Awesome deals with great features!
Best hotel app ever 5/5
Couldn't be easier. If you travel, between HT and UBER, you're all set. HT has to be the best clearinghouse for prices available.
My favorite hotel booking app!!
Wonderful for writing retreats! 5/5
The UI of this app is just gorgeous. The first time I used this app, I was on a writing deadline and had to pull an all nighter, but had a baby at home (which means no chance of getting uninterrupted work in). It was 9pm when I decided to get a room
at a hotel, and all the hotels near my house were full.
I downloaded Hotel Tonight and was able to book a room for the same night at a resort & conference center 30 mins from my home for $50! Amazing deal!
Had to try a couple times 4/5
First attempt to book didn't go so well, payment failed to go through and then locked my account. A short phone call with customer service though, and I was able to get a successful booking. Overall a decent experience.
By Hash browns 4 ever
I love the hotel but I was told I get $25 off if I book through this app and I haven't seen it come off yet.
So useful! 5/5
I've used this app 4 times in the past year and every time I get a better deal. Stayed in at a $400 room in NYC for $100. Always a great deal.
Perfect for airline employees 5/5
Flying standby, I often don't know where I'm going until the day before. This is my go-to app for the lowest hotel stays. I don't even bother comparing to other hotel search sites anymore.
Great little app, convenient and good customer support. Way to go hoteltonight
Great app 5/5
Always works great and cheap hotels. Just wish they hooked it up with the credits more often. Being a loyal customer must be worth something. Oh well... I will continue to use it
Commercial pilot approved 5/5
Use this app often. Gets me rates well below any other site
Love it 5/5
Easy to use, beautiful, and sweet deals. I'm a fan.
Great app, terrible CS when hotel fails 1/5
When my room topped 80 degrees at 3 in the morning, and the hotel desk wouldn't answer on contacted HT customer service to get help. They were able to get through to the front desk, only to find out this hotel has no air-conditioning. Seriously?
HT then simply offered 10% off and told me to open a window and go away. I asked to be moved to another hotel but they declined; they couldn't do anything till the next day.
If only the customer service worked as well as the app.
Must Have App 5/5
A must have app for anyone who travels even a little.
Fast and efficient 5/5
Very useful app for a traveler that doesn't need to have everything planned out before going on a trip.
Clean / simple / brilliant 5/5
By Some person who has this app
Nothing to dislike here. Great app.
Love the app! 5/5
By Oscar the Enophile
Amazing functionality. I love using this app to plan last minute getaways!
Misleading pricing, awful customer service 1/5
Please note that the fee you pay is not necessarily the final fee. I called to clarify this with a simple question, and the service rep immediately became defensive and argued that they mention the added fees multiple times. I could care less about the extra fee -- I use (used) this app for work travel and costs are reimbursed. I simply wanted to know where I should look in the listings for these extra fees. Instead of simply pointing this out, the rep decided to engage in an argument and repeatedly cut me off mid-sentence. Maybe she was having a bad day? Maybe she shouldn't be employed in customer service.
This is important to know, because HotelTonight instantly charges you for your booking. If you then encounter an added fee at the front desk (after perhaps missing it in the listing), it seems as though you're left with no choice but to pay it. That's fine -- just make it more transparent in the booking process.
Fortunately for me, there are a dozen hotel accommodation apps customer support that is sightly less awful.