Book online! Don't use this app! 1/5
This app is completely dysfunctional. Tried this app multiple times for convenience sake, but only ended up wasting time and money.
No full disclosure on fees 1/5
I took a chance with a 4 star hotel. Hotwire didn't inform me of a $17 fee for parking. Also, wifi is minimal without paying for upgrade.
Car Rental Rate Never Exists! 1/5
It cannot let you make a simple car rental because allegedly every car rental quote is no longer avail. App won't let you make any rental then. All smoke and mirrors if you ask me.
Used to be good. Horrible CSR supervisors 1/5
RIPOFF!!!! Send them to the curb!
Booked an alleged Super 8 upon arrival it's not a Super 8 hotel. Mom and pop, false advertising. After being loyal customer for YEARS, my "inconvenience" was awarded $15. Are you kidding me.
Just about the worst travel app ever 1/5
By Didi Bones
Overbooked me, so I had to call them so they would get me another hotel. They book me somewhere else, DOUBLE CHARGE me, then once I get there it's AGAIN OVERBOOKED! So now I have more than 50% of my credit card charged, with no room to spend the night. Had to deal with them for 1.5 hrs at 11:30pm to cancel the over bookings and get my refund. Avoid this app at all costs. Nice customer service agents, but TERRIBLE system.
False pricing 1/5
The prices used to be accurate, but lately they've been excluding substantial taxes and allowing hotels to tack on nightly "resort fees." $160 list = $225 paid.
Overbooked me and refused to make it right. 1/5
Overbooked my hotel and refused to make it right.
Booking through the app is awful and long cust svc wait time 1/5
I love Hotwire and have booked many hotel rooms successfully through their website. I was leery to use the app but received an email for $15 off if I booked through the app. So I found a room and booked it then got an error that my transaction could not be processed and my card would not be charged. I reentered my credit card information and got the same thing. Then I saw two pending charges on my credit card. I called customer service and after being on hold for ONE FULL HOUR, the woman told me that the charges should drop after 48 hours and that she can't apply the coupon code since it's only through the app. Saving 15 stupid dollars was not worth the aggravation or an hour of my time. Will only book through the website now.
Don't waste your time 1/5
Awful experience. I am extremely dis-satisfied with customer service and the overall interaction with Hotwire today. I have previously used Hotwire with no problems. This time, I booked 2 rooms and was not given any options of non smoking or number of beds for the second room upon confirmation. The hotel attendandant and I called customer service for support. I felt embarrassed and frustrated with the customer support team. I spoke to Mark and Carlos. Instead of trying to accommodate the hotel and the customer, I was on the phone for 40 minutes while my family waited in the car for a resolve. Mark and Carlos were polite but ineffective with helping us. This is my first time seeking customer service help. It will be my last time as a Hotwire customer. There is always a way to help the customer. The support team agreed the website was not clear, there is a broken system and it is obvious there is a communication breakdown. Even with that, I did not receive satisfactory support.
Glitches, can't book a room! 1/5
Spent time downloading the app and searching for a hotel. Finally got one, but the app won't accept my customer phone number. Got a techie response of "no mappable object representations were found at the key paths searched." I've tried various ways of entering phone, tried shutting down the app and restarting. Can't get the room booked! Going to use another online company.
F***ing Garbage 1/5
No one understand English, waste of money, time!!!
Stay away from this app
Great in many different ways, but not perfect 4/5
By @Mac.graham on IG
I've gotten great deals using Hotwire. I got a 4 star resort (the Salishan Spa and Golf Resort for $96) and it was amazing! Got a suite at Crowne Plaza Seattle Downtown for $84. My only complaint is that when I go to book a room sometimes, it will say "something went wrong, try again later" otherwise, I haven't had any problems!
List the details of what changes in an update
The worst customer service 1/5
So I book a room and show up, but they don't have a room for me. Hotwire does nothing and by now it's after midnight and I can't even book another room. They did give m a $25 credit for my next booking which I just made, but it ignored the credit. The India call center is the worst. They don't care about their customers at all.
Latest version broke reviews 1/5
Review viewing is broken with this latest version. Please fix it
App is ok but it helps you use Hotwire who is terrible. 1/5
I'm writing this review as my family and I sit in the parking lot of our "reserved and pre paid" hotel which has zero record of any reservation and is sold out. I have been on the phone for 52 minutes including being hung-up on once and my family and I are still homeless. Beware if you choose to use them you better call and confirm and do their job for them because they aren't doing their job on their end. Good luck and I hope you fair better than we did!
Horrible Rooms 1/5
Be cautious about getting hotels on Hotwire. They are cheaper but the hotels always give you the worst rooms they have. I have used it a lot because it's cheaper but out of ten hotels two have had a working air conditioner. I'm sitting in a hotel room tonight I got off Hotwire and the ac doesn't work. I will never use this again for a hotel
By Emma ee
Hotwire is a scam!!! They will steal your money!!!! They are fraudulent and give out false advertisement!!! Customer service is awful, they hung up on us twice and made us wait three hours on the phone!!! They will not acknowledge the mistakes they made and won't give a refund that we rightfully deserved. Don't use Hotwire. 0/5 stars.
Scammers, DO NOT DOWNLOAD 1/5
They cancelled our reservation without asking me. I called the customer service and they said the reservation fee is non refundable. They literally captured my money for making me find another hotel. They steal money do not download it
Scammer!! Literally got my money for nothing 1/5
They cancelled my reservation without asking me and i had to find another hotel at midnight. I called the customer service and they cant even speak english and hang up while i was talking. I sent an email to get refund they are saying that "you agreed terms and conditions we can not refund"
They are scammers. Do not use them
Hotels and Car not updated 1/5
1 out every 5 times I tried to book.
There was no more availability.
But Hotwire did CHANGED my credit card.
It's takes 5 days to get my money back
BEWARE!!! Ruthless Crooks! 1/5
Watch out for these con artists because this can happen to you! Its 11:00 on a cold rainy night and my wife was sick and I needed a room because our house flooded so I took the last of my cash and I deposited into my checking account so I could book a room on this toilet site hotwire and like I've done many times before and after I was done booking this room is when out of nowhere they come back and say that that offer was no longer available and that no authorizations or charges were made to my card but sure enough these parasites did put a hold on my card for $82.50 and I couldn't use the money I just deposited anymore and we had to sleep in the car and after calling and talking to these thieves all night long they refused to do anything about it and now it's been four days and they still haven't released the hold so LOOK OUT THESE GUYS ARE DIRTY!
Please Avoid 1/5
Please Avoid. Not accurate star rate. If you book a 3 stars hotel you could probably get 1 star hotel
Hotel cheaper than on Hotwire 2/5
Paid more on Hotwire for the hotel than the hotel room really cost. Like $35 more. Always check what the actual hotel is charging. It's often cheaper to book directly through the hotel. Special, last minute discounts are bull.
Booked a 3.5 star hotel with Hotwire secret deals for my trip to Hartford but they gave me a 2 star motel. Customer service refused to refund my money although I had gotten travel insurance from them. Very deceptive deals. Stay away from them!
Deserves NO STARS 1/5
By Hotel less
Don't waste your money using Hotwire. They don't accurately reflect the amenities at hotels. We recently booked a hotel over others because Hotwire represented it had a pool for use. This was not true. To me it seems fraudulent to misrepresent amenities. I booked the hotel and spent more because of listed amenities. Contacted customer service and didn't receive a response.
Poor Customer Service 2/5
I am a frequent traveler and use various travel booking apps almost every week.
This app provides misleading information about the rooms you pick. Multiple times I was turned away from the hotel because they did not have enough beds or not even available rooms. My patience came to an end after they refused to refund my money on a booking I set up for my family. They tried to put me in a room with 1 bed, scheduled for 4 people. Customer service was horrible, 1.5 hours of phone calls and holds.
Hotwire is NO GOOD. Don't waste your time and money....
Got best deal possible! 5/5
My wife and I had an unplanned vacation in Miami, needless to say the prices are very high when you're so close to a deadline. However, Hotwire got us an amazing hotel close to the beach and all the attractions. Moreover, we got a Lux room, one of the best in the hotel!
DO NOT USE HOTWIRE 1/5
They ALWAYS over charge you more then they are supposed too. They will also refuse to refund your money back.
Worst ever. Ripped off 1/5
This company ripped me off when I tried to get a cheap hotel.
THEY ENDED UP CHARGING ME MORE THAN THE HOTEL'S NORMAL RATE.
Eff you guys.
Colonnade Hotel in Boston awesome 5/5
By Married 18 yrs happily
Loved the Colonnade and its concierge Norman. He was the most helpful we have encountered. Always had a nice comment as we entered & exited. Loved some of the extras at the Colonnade - free water bottles - nice bath rug - the little light that you could turn on to show "do not disturb" and other things such as luxury bed and the green line subway just outside the door.
HORRIBLE TRAVEL WEBSITE (0 stars) 1/5
Not recommended!! Especially if you cancel a flight, the $19 insurance is a scam!! They ask for your 16 digit card number 🤔 #sketchy #af
By The guy they stranded
Don't use this app. Seriously. I do not have enough provided space to explain how they screwed me over. Absolutely criminal
My first option for car rental 5/5
By Ramon rod
The prices for a car rental are awesome. Nobody beats this app.
They booked me at an airport hotel 1/5
Parking cost and needed to take a train and bus. Not really a fair deal at all.
cheaters and poor support 1/5
Was attracted by 40-60% off hot deals and decided to give it a try. Studied everything. They gave big names as examples of the participating hotels. So I tried 4-star hotel, it was supposed to be 50% off. It's 3 of us (2 adults and one 2 y.o. baby). Straight after reservation I checked the price for the given hotel at booking.com and they offered same room for 14% cheaper, same price but with breakfast (hotwire did not include any and it costs $140 HK for each person) and booking's discount was specified as 20% off (not 50!). They promise to accommodate everyone? Well, accommodate yourself 2 adults and a baby on two single beds (around 110 cm each).
Room was nothing from 4-star, especially for a price of $117 US. You could barely give it 2-star. Shabby furniture, they hold $130 US as a deposit in such room! It even has no mini-bar. What is a deposit for, I wonder. Old LG TV?
never use this app of cheaters! Great idea ruined totally!
Poor customer service 1/5
Poor customer service
1) You can NOT delete your account once created.
2) Poor customer support to address problems with hotels. They rely on surveys for everything and have an infuriating phone menu.
I used to use this app regularly and they've taken a huge turn for the worse. I'd rather pay full price for hotels than be left hanging.
Don't like new update at all keeps crashing and now I can't see my upcoming or past trips even though I'm logged in just will delete app since it's pretty useless now
Make your app available outside USA thanks 5/5
This app is great but nobody outside USA can install it. Too bad.
Not recommended at all hidden fees when you get to the hotel 1/5
I booked with hotwire and after I got to the hotel they charge me extra $10 per day even though I selected two adults and when I called the hotwire again they said that's not their problem I really don't recommend anybody to use this company
Ruined Family Trip. Booked us and screwed us. 1/5
By DeZyne One
4 agents giving me the run around,1 agent trying to save my situation and another agent with his hands tied. An aggravating experience with Hotwire! I had booked a room at The Club at Big Bear Village. Upon arrival to check in, there was a lobby full of upset individuals who were all on a list and did not have rooms. Approx a list of 20 plus. I was one of many on that list. The Club at Big Bear Village stated that Hotwire had overbooked several people giving confirmations with no room availability. I had booked our room on Hotwire a week and a half in advance and I received a confirmation. Being that this was a sold out weekend with record high snow fall, there were no rooms available in the city of Big Bear. They tried but failed to accommodate me. Hotwire screwed up my vacation plans and tried to resolve the situation with a hotel room available down the mountain (2hrs away). With 2 day resort activities planned, and no room within in the vicinity, everything went down the drain real fast. I was refunded my money and charged for another backup plan room that evening, which was not even close to my room of a 4.5 star rating. Lying about trying to get me into a 3.5 star when the second option was really a 2 star spot, down the mountain? Ridiculous! I will never use Hotwire. Thanks again for screwing me. Ruined our family weekend!
Ugly service.. dont use it 1/5
Dont be a victim of those crab service.. they dont allow you to complete your booking yet they deduct the money from your card, and when trying to call the customer service , they direct you to risk dept which never answer as well and direct you to a voice message system! I was in San Francisco and tried booking a hotel three times, all failed and yet they took my money, leaving me almost with lack of cash while am on trip!
Não vale. 1/5
Além da grande chance de te colocarem num hotel péssimo de localização vc ainda não consegue cancelar a reserva se tiver algum problema pessoal.
Use website -- not the mobile app 1/5
Not very easy to navigate. Homepage allows a search for hotel and cars but not flights.
Never again 1/5
Worst company ever do not use.
Hotwire scam 1/5
By Abw momo
Hi please be aware this app is a scam they make it up as a hot deal but at the end they give you really bad choice of hotels and the worst part is you can't cancel or change I don't recommend at all !!!!!
I don't know about the app
But if you have to make any changes it's a Nightmare!!
I could not make any changes on the site and had to call...
35 minutes later and my the change was done. Horrible service. Don't think the little money I saved was worth the aggravation!!!
Horrible Glitches and Customer Service 1/5
Make sure you constantly check for your itinerary upon purchase! Beware possible credit card theft.
I have booked the same flight for 2 weeks with back and forth customer service ensuring charges were not processed to avoid double booking. Each time I was ensured that the flight went through via automated voice call. Without itinerary sent I would contact directly to be connected to a representative having no proof of booking. After booking consecutive times I was told to book through the airline directly and to avoid using Hotwire altogether (this from their direct customer service) as they can't ensure the booking made 100% of the time.
I've missed my flight having booked multiple times and entering credit card information for purchase. With automated confirmation of purchase you would think you're set. It's only due to my OCD that I was aware the booking did not go through. Beware this site and its app. Entering credit card information for a faulty site/app is never a secure sign.
Love it 5/5
I don't know why anyone would use any other app. I have them all and this one is the best