Hotwire is legit 5/5
By RAIDER MIKE63
I’ve saved $100’s of dollars with Hotwire they have really been a game changer for travel
Horrible service 1/5
Be careful when booking the hidden. Hotel name. I asked for a place close to an airport and got a hotel 35 minutes away from the hotel.
No one answered at customer service. When I asked the front desk for a receipt for my stay the claimed Hotwire would send it to me. 6 days later, numerous emails and still no receipt from my hotel stay. Highly highly would not recommend this company.
Horrible customer service!! 1/5
I tried to book a room 2.5 hours away from home for the same night, but received an error saying that the deal was gone. I checked with my credit card company, and a $167 pending payment was showing from Hotwire. I called Hotwire to find out if I had a reservation, and was told me that I didn’t. I talked to 3 people in hopes that they could assist me in getting a room for the night. They kept telling me that they didn’t have a room similar to the room I tried to book. I requested that they release my pending charges, and was told it could take up to 24 hours. At this point, I had been on the phone with Hotwire for over an hour, and it was too late to make the trip. After insisting to talk to a supervisor, I finally got someone to help me resolve the pending charges. Hotwire never apologized, and did nothing to make the situation right.
Fast and accurate 5/5
I love using Hotwire for last minute car rentals. I work within airline industry and receive discounts from several rental agencies but choose to use hotwire instead. It's quick, easy, and affordable.
Poor authentication 3/5
Authentication on a phone always has a problem. Forgets the password or no fingerprint authentication. Poor.
User friendly 5/5
Hotwire website is user friendly & always offers the best pricing for our needs.
The best 5/5
By Harvard JD MBA
Always reliably the best.
An App You Can Count On! 5/5
My trusted source for a last minute rental car reservation! This App has never crashed on me either! A++
For the business traveler… Or even the vacation traveler..... 3/5
Booking would be much easier and quicker and hassle free if shuttle schedule times were listed for those hotels that have shuttles
Awesome Experience 5/5
I have been consistently using Hotwire for the past two years and consistently they have been excellent. If I have any questions, they are quick to respond.
Be extra careful when booking with Hotwire 1/5
All their bookings are final, and even if you purchase the insurance (like I did) barely anything is covered. I’m having a risky pregnancy, in which I can barely get out of my house, imagine taking a trip to the other coast... so I had to cancel my trip, and even with my doctor’s letter I could not get any of my $500 dollars reservation back.
Best site available 5/5
So grateful for this site that I can get the best rates on the best properties wherever we travel. Thanks Hotwire
Trip to Lihue 5/5
Great prices. Good service
Great rates but charged me twice 1/5
Great rates but the app charged me twice
Ruin your trip here 1/5
Horrible app and company- They will sell you “no cancellation” blind, prepaid bookings that can’t be fulfilled. I speak from bitter experience and ruined plans, wasted time, and extra expense. If you want to risk not having that car or hotel when you get to your destination, get this app.
Experienced User 4/5
We only use Hotwire to book rooms. Occasionally we end up in mediocre properties but on most occasions we get awesome rooms. Depends on the market. In Fairfax VA there are 4 star hotels available for the price of motels. The only reason this isn’t five star is customer service which isn’t good. Promised me a coupon for $25 after dropping a reservation. Nothing. I’d rate customer service a two.
Great app 5/5
By Lala's story
DO NOT USE IT 1/5
I booked hotel on 20th October at 1am in morning when I was done with work in Nj . When I came to hotel around 3am hotel receptionist told me reservation is for 20th October but starts at 3pm🤔. So I lost night sleeping in car a I am tired at work because Of Hotwire . When you call hotel and ask to go in today it means now , not in 13 hours , this application is not serious tool for booking hotel , if you need some serious booking without mastaike you should call hotel and book it . Never again this stupid unusable aplication
Left me stranded 1/5
Booked a hot rate rental car and upon arrival the rental car company refused to honor the confirmed reservation. After calling Hotwire they kept me on hold for 30 minutes while they spoke with the car rental company. Hotwire’s response was that the company would not adjust, but Hotwire would make a special concession this time and refund my money. The agent acted like I should feel privileged that I would get a refund. No offer or willingness to find me an alternative rental with any of the handful of companies available at the airport where I was at. Needless to say I used a competitors website and was able to book a similar deal in 5 minutes and walk out with a car. Pathetic customer service and they will not see my business again.
Terrible app for a terrible company 1/5
This app and the company behind it are horrible and you can save yourself a lot of pain by avoiding them both. I was trying to book a hotel for the following week and noticed that the app kept changing my dates to the current day every time I refreshed the search. Finally booked one and thought I was good to go. When I arrive at the hotel they have no idea who I am and it turns out the app booked the hotel for the same night I booked it. Then the hotel says someone checked in and used the reservation. I called Hotwire and they said since it’s a “HotRate” deal there are absolutely no refunds or changes, which apparently includes their system screwing up. So now I payed for someone else’s hotel room last week and had to get a last minute room at full price when I arrived totaling over $700 for what ended up being a 7 hour stay in the hotel. I will never use anything with the Hotwire name again
Great way to save on hotels 5/5
I use Hotwire all the time for hotel bookings. On the average it saves me approximately 30% if I book on the day of arrival.
The fact that you don't know the name of the hotel until after booking is totally ok as you know the rating and the filters allow you to choose fairly precise location.
Book online! Don't use this app! 1/5
This app is completely dysfunctional. Tried this app multiple times for convenience sake, but only ended up wasting time and money.
No full disclosure on fees 1/5
I took a chance with a 4 star hotel. Hotwire didn't inform me of a $17 fee for parking. Also, wifi is minimal without paying for upgrade.
Car Rental Rate Never Exists! 1/5
It cannot let you make a simple car rental because allegedly every car rental quote is no longer avail. App won't let you make any rental then. All smoke and mirrors if you ask me.
Used to be good. Horrible CSR supervisors 1/5
RIPOFF!!!! Send them to the curb!
Booked an alleged Super 8 upon arrival it's not a Super 8 hotel. Mom and pop, false advertising. After being loyal customer for YEARS, my "inconvenience" was awarded $15. Are you kidding me.
Just about the worst travel app ever 1/5
By Didi Bones
Overbooked me, so I had to call them so they would get me another hotel. They book me somewhere else, DOUBLE CHARGE me, then once I get there it's AGAIN OVERBOOKED! So now I have more than 50% of my credit card charged, with no room to spend the night. Had to deal with them for 1.5 hrs at 11:30pm to cancel the over bookings and get my refund. Avoid this app at all costs. Nice customer service agents, but TERRIBLE system.
False pricing 1/5
The prices used to be accurate, but lately they've been excluding substantial taxes and allowing hotels to tack on nightly "resort fees." $160 list = $225 paid.
Overbooked me and refused to make it right. 1/5
Overbooked my hotel and refused to make it right.
Booking through the app is awful and long cust svc wait time 1/5
I love Hotwire and have booked many hotel rooms successfully through their website. I was leery to use the app but received an email for $15 off if I booked through the app. So I found a room and booked it then got an error that my transaction could not be processed and my card would not be charged. I reentered my credit card information and got the same thing. Then I saw two pending charges on my credit card. I called customer service and after being on hold for ONE FULL HOUR, the woman told me that the charges should drop after 48 hours and that she can't apply the coupon code since it's only through the app. Saving 15 stupid dollars was not worth the aggravation or an hour of my time. Will only book through the website now.
Don't waste your time 1/5
Awful experience. I am extremely dis-satisfied with customer service and the overall interaction with Hotwire today. I have previously used Hotwire with no problems. This time, I booked 2 rooms and was not given any options of non smoking or number of beds for the second room upon confirmation. The hotel attendandant and I called customer service for support. I felt embarrassed and frustrated with the customer support team. I spoke to Mark and Carlos. Instead of trying to accommodate the hotel and the customer, I was on the phone for 40 minutes while my family waited in the car for a resolve. Mark and Carlos were polite but ineffective with helping us. This is my first time seeking customer service help. It will be my last time as a Hotwire customer. There is always a way to help the customer. The support team agreed the website was not clear, there is a broken system and it is obvious there is a communication breakdown. Even with that, I did not receive satisfactory support.
Glitches, can't book a room! 1/5
Spent time downloading the app and searching for a hotel. Finally got one, but the app won't accept my customer phone number. Got a techie response of "no mappable object representations were found at the key paths searched." I've tried various ways of entering phone, tried shutting down the app and restarting. Can't get the room booked! Going to use another online company.
F***ing Garbage 1/5
No one understand English, waste of money, time!!!
Stay away from this app
Great in many different ways, but not perfect 4/5
By @Mac.graham on IG
I've gotten great deals using Hotwire. I got a 4 star resort (the Salishan Spa and Golf Resort for $96) and it was amazing! Got a suite at Crowne Plaza Seattle Downtown for $84. My only complaint is that when I go to book a room sometimes, it will say "something went wrong, try again later" otherwise, I haven't had any problems!
List the details of what changes in an update
The worst customer service 1/5
So I book a room and show up, but they don't have a room for me. Hotwire does nothing and by now it's after midnight and I can't even book another room. They did give m a $25 credit for my next booking which I just made, but it ignored the credit. The India call center is the worst. They don't care about their customers at all.
Latest version broke reviews 1/5
Review viewing is broken with this latest version. Please fix it
App is ok but it helps you use Hotwire who is terrible. 1/5
I'm writing this review as my family and I sit in the parking lot of our "reserved and pre paid" hotel which has zero record of any reservation and is sold out. I have been on the phone for 52 minutes including being hung-up on once and my family and I are still homeless. Beware if you choose to use them you better call and confirm and do their job for them because they aren't doing their job on their end. Good luck and I hope you fair better than we did!
Horrible Rooms 1/5
Be cautious about getting hotels on Hotwire. They are cheaper but the hotels always give you the worst rooms they have. I have used it a lot because it's cheaper but out of ten hotels two have had a working air conditioner. I'm sitting in a hotel room tonight I got off Hotwire and the ac doesn't work. I will never use this again for a hotel
By Emma ee
Hotwire is a scam!!! They will steal your money!!!! They are fraudulent and give out false advertisement!!! Customer service is awful, they hung up on us twice and made us wait three hours on the phone!!! They will not acknowledge the mistakes they made and won't give a refund that we rightfully deserved. Don't use Hotwire. 0/5 stars.
Scammers, DO NOT DOWNLOAD 1/5
They cancelled our reservation without asking me. I called the customer service and they said the reservation fee is non refundable. They literally captured my money for making me find another hotel. They steal money do not download it
Scammer!! Literally got my money for nothing 1/5
They cancelled my reservation without asking me and i had to find another hotel at midnight. I called the customer service and they cant even speak english and hang up while i was talking. I sent an email to get refund they are saying that "you agreed terms and conditions we can not refund"
They are scammers. Do not use them
Hotels and Car not updated 1/5
1 out every 5 times I tried to book.
There was no more availability.
But Hotwire did CHANGED my credit card.
It's takes 5 days to get my money back
BEWARE!!! Ruthless Crooks! 1/5
Watch out for these con artists because this can happen to you! Its 11:00 on a cold rainy night and my wife was sick and I needed a room because our house flooded so I took the last of my cash and I deposited into my checking account so I could book a room on this toilet site hotwire and like I've done many times before and after I was done booking this room is when out of nowhere they come back and say that that offer was no longer available and that no authorizations or charges were made to my card but sure enough these parasites did put a hold on my card for $82.50 and I couldn't use the money I just deposited anymore and we had to sleep in the car and after calling and talking to these thieves all night long they refused to do anything about it and now it's been four days and they still haven't released the hold so LOOK OUT THESE GUYS ARE DIRTY!
Please Avoid 1/5
Please Avoid. Not accurate star rate. If you book a 3 stars hotel you could probably get 1 star hotel
Hotel cheaper than on Hotwire 2/5
Paid more on Hotwire for the hotel than the hotel room really cost. Like $35 more. Always check what the actual hotel is charging. It's often cheaper to book directly through the hotel. Special, last minute discounts are bull.
Booked a 3.5 star hotel with Hotwire secret deals for my trip to Hartford but they gave me a 2 star motel. Customer service refused to refund my money although I had gotten travel insurance from them. Very deceptive deals. Stay away from them!
Deserves NO STARS 1/5
By Hotel less
Don't waste your money using Hotwire. They don't accurately reflect the amenities at hotels. We recently booked a hotel over others because Hotwire represented it had a pool for use. This was not true. To me it seems fraudulent to misrepresent amenities. I booked the hotel and spent more because of listed amenities. Contacted customer service and didn't receive a response.
Poor Customer Service 2/5
I am a frequent traveler and use various travel booking apps almost every week.
This app provides misleading information about the rooms you pick. Multiple times I was turned away from the hotel because they did not have enough beds or not even available rooms. My patience came to an end after they refused to refund my money on a booking I set up for my family. They tried to put me in a room with 1 bed, scheduled for 4 people. Customer service was horrible, 1.5 hours of phone calls and holds.
Hotwire is NO GOOD. Don't waste your time and money....
Got best deal possible! 5/5
My wife and I had an unplanned vacation in Miami, needless to say the prices are very high when you're so close to a deadline. However, Hotwire got us an amazing hotel close to the beach and all the attractions. Moreover, we got a Lux room, one of the best in the hotel!