Vastly Improved 4/5
This app, which was intended as an upgrade of a good prior version, was horrible at first (e.g., very unstable and continually crashing/locking up) and almost unusable. However, the developers have continued to make fixes and it is vastly improved. It has a good format and it has been several months since I have experienced any stability issues. Perhaps it was rolled out too soon, but whatever the reason, I give them credit for fixing the problems. It’s now a solid newspaper app and well worth using.
Can’t deliver on time 1/5
The entire reason why I get this online version is because I don’t get the paper version until up to 8am on weekends and 7:30 on weekdays. It should be here at 6am for early risers. The ap is hard to maneuver, have to log on several times and just a bad program. I would consider just going to the online version but it is so bad!
Improved Performance 4/5
Thank you to the developers who took the time to improve this app!
It works! 4/5
By Kcim Y
I initially rated this app one star but it’s finally been fixed. No more problems for me. The app opens right away on my iPad mini 4 and has not crashed once since the update. I can now reliably read the paper. Thank you.
Too little too old 1/5
Does not have enough of the articles that are in the daily print version and has too many old articles. App needs to keep current and cover more stories.
Never just works 1/5
The app never just works. It’s either doesn’t load or freezes up or crashes. I’ve never once just opened the app and it work with out glitches. Usually it takes about 3 open and closes before it will work.
On borderline of cancelling 2/5
By dr street
I stuck with the Chronicle for 2 years, but the app keeps getting worse. Articles are hard to find. I hate the headlines which just guide you to a browser which brings up old news. Not in the same league as the Apple News app. Why don’t I just use it instead of the Chronicle. Stubborn I guess.
Much improved 4/5
Stories load very quickly now. Memory usage is greatly improved. For much of 2017, the app was using over 20 GB of storage on my iPad, essentially filling it. Now the app is using less than 100 MB, about a 200 times reduction.
Problems solved! 4/5
I have given this app 1 star for a long time. The solution? Uninstall and re-install.
Better than it used to be 2/5
Not perfect, but better than it used to be. Uninstalled and reinstalled after the latest update and at least it doesn't crash constantly anymore. The "In Today's Paper" page is confusing, international stories are under Local News. Stories about Houston are under National. "Dear Abby" appears inconsistently. If you like Sports, I guess you're okay.
Mostly do crossword 3/5
I really enjoy the crosswords and do them every day. Sometimes frustrating how slow the app seems to be and the crossword page is error prone. Also sometimes the 'keyboard' wont come up or comes up wrong. So far I can restart it and it will come up second time. And, when rotating the crossword the iPad reverts back to its keyboard and have to restart puzzle to fix. This happened with my old iPad, but now happens with my new one too, so must be the app not the iPad.
They can do better 1/5
Do the developers not review other newspaper apps to see how a good design is rendered? The information is so repetitive. Today for example in the “local news” section you have a story on Playboy Enterprises which is repeated again in the “business section”. This is very common. If you were to eliminate all of the duplicate news on this site it would contain only a third of the new stories. Content is out there people. I don't’ appreciate paying for an app that is so uncreative that it reposts the same stories, on the same day, on the same screen.
Too many pop ups 1/5
By Spring, Texas man
I am trying to read Houston news. I don’t need all the pop ups. Google, Amazon, subscription deals. Enough already.
Yet More Pay News 1/5
No free content at all. Pay up for crummy coverage, suckers.
Terrible. Cannot even log on - no tech support 1/5
I have to echo other comments. I subscribed and was excited to
again be getting local news. It has been impossible for me to log into the app even though I have a valid subscription. I am technically savvy - but i have bee unsuccessful in logging in after many months and many attempts to work with tech support.
Awful app. 1/5
I want to love the Houston Chronicle, and this app is consistent, consistently bad.
The old app had teething problems but.... 1/5
My God, this never ends!! Now the scrolling freezes so you can’t read all the stories. Please bring in a competent outsider to fix this mess.... I miss my chron.
Update... I tried again after the "It's a new day!" addition to the app. I'm sorry to report it's still too problematic to use.
Two main problems. First the most irritating. Stories won't open (a long, longstanding problem). They just do nothing spinning the "wait" icon. The problem seems to be pop up ads. Once you find one story to open (dozen or so frustrating tries) the app shows the pop up then things work.
The second problem is that the app completely hangs up. You have to completely shut it down and restart it.
It's a new day! But your old, irritating problems remain.
Give up ! Your old app had problems as you were developing it but nothing like this abomination. Did you change just to employ some friends that knew nothing about app design? That's the only conclusion I can come to. I have cancelled my subscription and won't be back until the old app returns... suffering through these amateurish updates on this app is not an option.
Still hangs, crashes, white screens 1/5
Come on folks - Houston is one of the largest metros in the USA - every other big city newspaper app works great -why not just step it up? You can do it! I pay for this! You need to get new developers if your current ones can’t make this work!
Rarely works correctly 1/5
Consistently drops the page. Very slow loading when changing pages.
WARNING! They will continue to bill 1/5
By Flying T
The “free” Sunday paper that was part of the iTunes subscription turned into a “paid” subscription with the chronicle after cancelling through iTunes. Now the chronicle has not cleared the charges after numerous calls for a paper I never wanted to begin with. Good luck if you subscribe through iTunes.
Let’s keep improving this app 2/5
I got a digital subscription and downloaded the app about a month ago because I wanted to support the journalism. Running on brand new iPhone and iPad it’s apparent the app needs work. Freezes fairly often when just scrolling the front page or section pages, that would be my main issue. Also noticed that scrolling doesn’t happen if your finger happens to land on a blank spot between articles rather than directly on the preview text. I do like the very simple navigation but am wondering if you can get the crossword and sudoku puzzles on the iPhone or only on iPad? I randomly swiped from the iPad front page screen and found the puzzles there. Keep working on it! 😀 Articles and photos are displaying really well for me especially on the iPad. Looks great.
Working great for the past few days. Thanks! 3/5
The Chronicle is finally working great on both my iPhone and iPad. Thank you!!
Amazingly improved 1/5
Works for a few weeks, then splats again. Consistently inconsistent. Overdue for the App Pain Doctors to substantially re-write the platform.
I can't believe it; this app is consistently freezing on updates, scrolling and new issues. Is it the ads or the base coding or something else or all of it, I don't know; hard to imagine the daily for the 4th largest city in the country with a product this poor. NYT and WSJ are much better and consistently so.
New iPad (Pro) greatly helped the download speed and functionality of the app. Still plenty of annoying ads popping up everywhere, but it works better. Content and writing still needs a lot of work; biases and opinion are pervasive in "news" stories.
Consistently 8-10 mins to load; what a waste of time!
So overstuffed with all sorts of ads (banners, pop ups, etc) and poorly programmed, that reliably slow loading and regular crashes, sometimes multiple, are too irritatingly familiar. And it's not the content, if one can ever actually get to it, is so damned enticing or well written.....makes me wonder why I continue to pay for the persistent irritation. NYT will download entire content and can be read anywhere w/o wireless access; not possible with HC.
It's a joke 1/5
Worst ever. Will not load, freezes and closes at random times and often. Can’t believe they can get away with charging for a digital subscription and users have to use this junk.
Wish I could rate it lower 1/5
There are function news apps available so dropping this dud is a “no brainer”. The fine journalists at the Chronicle deserve a functioning platform for their stories.
I have adjusted my review. The developer suggested deleting and reinstalling the app to make the app work and that did the trick. The app is now working smoothly. So far so good. I am hoping the app will now be stable.
Latest update renders the newspaper almost unreadable 3/5
I have been patient with this app, hoping the successive revisions will fix crashing and long load time issues. But, the two latest revisions have amazingly gotten worse. The app routinely freezes and crashes with even simple navigation between stories, meaning that hard restarts of the app are required to read more that a couple stories any given day. This is at best a 2007-vintage app trying to survive in 2017. It’s truly shocking and sad that a major media force like Hearst newspapers would tolerate a product this bad in the modern age and hope to compete.
UPDATE: I followed the suggestion of deleting and reinstalling the app, signing back into my subscription. Indeed most of the crashing and freezing and slow load times have gone away. I give them two more stars for these really basic usability fixes, bringing the grade from an F to a C. Design issues and content age issues, as described by well by other reviews still stand though, and this is still not a cutting-edge news app yet. At least you can use it! Keep going HC app folks, you’re moving in the right direction at last.
This app is garbage. I put up with its unresponsiveness for a year. Now I have decided to use Dallas Morning News app for general news and TV station apps for local news and sports.
Since I wrote the above review, I found out about the Houston Chronicle e-newspaper. It is a replica of the hard copy paper and is very responsive with slick navigation. It costs only $14/mo. It is delivered in your e-mail daily about 4am. I read it on my I-pad at any Wi-Fi anywhere and am very happy with it.
Didn't think it could get worse 3/5
By Beach Donkey
Clearly an app developed by people unfamiliar with testing, quality control, usability, or a fundamental concept of programming.
This app is beyond salvage. Hearst would be wise to hire a new group to develop a new app from scratch.
Improvements have occurred and I have raised the review to 3.
Freezes every time 1/5
This app is awful. It freezes on iPhone 7 virtually every time.
Freezes when scrolling 2/5
The app is overall unstable and often freezes when scrolling through a page. Very frustrating. I wish I could say this app used to be better, but for years it has been a bad to mediocre media experience. Therefore, I still receive an actual “paper”. If this app was better, I would switch to a paid electronic subscription which is better for everyone involved, except the delivery person.
Houston Chronicle app 1/5
By Green Lantern 75
Content is great, but this is by far the buggiest app on my iPad. It had improved for a while, but is now back to freezing up, requiring constant reloading. Software development team for this app should be fired for their lack of quality control.
Most user unfriendly app. Freezes. Won't load. Front page isn't first to load when it does load. Many users saying the same thing, so why no fix? Updates NEVER address these issues. Please pay attention to your paying customers and fix this mess. 9/11 - Have spent almost ten minutes to get app to open. Then, when it FINALLY does, the articles won't open. What a waste of time. Worst app to deal with.
10/9 - update worthless. Front page STILL takes 3-4 minutes to load and then when it finally does, articles won’t open, or app crashes. Really, this is the best a large corporation like the Hearst company can do?😡
FREEZES. CRASHES. EXTREMELY SLOW TO OPEN. ARTICLES WON’T LOAD. WHAT IS THE POINT OF THIS APP??.
CRASHES. CRASHES. CRASHES. 10/30. Updates can’t seem to get this right. So many other complaints that say the say thing, over and over. Do you not have anyone reading these reviews to see and then address the problems stated?
Houston Chronicle app doesn’t work. 1/5
This says it all. It is not useable. Crashes all the time and is not viable for reading the paper.
Can't read offline 1/5
Like everyone else has said, it takes several tries to download a paper, which would warrant a bad rating by itself. But the inability to read offline violates the Apple standards of Newstand apps. I can't believe Apple let this even be published.
Text is often filled with "ipsum lorem", so it's clear that no one proofreads the issues.
10/27/17 update: still the worst app I’m forced to use. Hearst, with all its money, still has an unusable app. Not all articles that are in the printed paper appear in this app.
What happened? 1/5
In the past, I really enjoyed this app. There were no major problems. Once in a while there was a glitch, but then it was resolved. Now it is constantly freezing up or shows only a blank screen. When it finally does show articles, it’s old stuff.
I don’t want to give up on the HC app, but sure wish these problems were taken care so I could start reading the news on it again.
Worst app I have ever used.
The following factors make this one of the least usable apps:
- Bugs and freezes: App will often become unresponsive
- Slow loading
- Reduced content: What happen to the comics?
Houston Chronicle App 1/5
By unhappy houstonian
I am not sure this app deserves even a 1 star, it is by a substantial measure the worst app I have ever come in contact with. There is nothing about it that works consistently. It is slow to come down, if at all, and locks up or freezes all the time. This is regardless of connectivity. I read up to 7 newspapers a day and nothing comes close to being as pitiful as this app for its use and performance. The largest newspaper in Texas is also the worse. Management wake-up, you will lose even more circulation and will become obsolete if you do not have a better app. Newspapers 10% your size have over 100% better capabilities. This is embarrassing, but awful to have to use.
The app simply doesn’t work...and has gotten worse with successive updates. It freezes up. Doesn’t load new content. The website is terrible too. There is no good way to read Houston Chronicle content.
If you have Attention Deficit, the app for you 1/5
By Grant III
Redundant, redundant and oh did I say redundant?
Yesterday’s articles posing as today’s news.
Gentlemen, ladies, take a rhetoric class.
By Tomball, Texas
They need to hire a professional app developer. Extremely slow, unstable. One of the worst apps on the market, probably the worst. It is unstable, loads very slowly, etc. etc. it has been like this for many years. Houston Chronicle either doesn’t want to grow their online business, or whatever the reason is that they have this awful product.
Extremely Slow 1/5
This app loads so slowly, I usually give up and turn to other sources. Terrible app.
Consistently bad 1/5
This is without a doubt the worst most unreliable app I have ever owned. Every time there is an update, I am hopeful that it will get better but it does not. It freezes constantly and sometimes I just plain can’t get it to load anything. If I had any other reasonable option for reading stories about Houston sports teams, I would pay big for it.
Makes no sense 1/5
What possessed the Houston Chronicle to put a poorly designed app for their newspaper? I've read the reviews and everyone hates it. I find it useless. What's the point? I guess you’re just trying to save money and don’t really care that you produce an online newspaper that no one likes.
Worst App Ever 1/5
This app truly functions 5% of the time at best. I subscribe to 3 national newspapers and their apps work! I know Hearst and the Houston Chronicle can fix this if they try! If your primary access to the Houston Chronicle is through this app DON'T SUBSCRIBE.
Harder and harder to open app 1/5
The app is progressively getting worse. It only opens up 1 in 10 tries now. It also usually closes after a few minutes of reading. I have an iPad Pro so it isn't an old tech problem. I would cancel but the customer service is horrible.
I rarely use this app as it is terrible in reliability and is mostly inaccessible. The best and frankly most realistic options to read the newspaper on an iPad or tablet is either the pdf version of the daily newspaper or the website for Houston Chronicle.com. It is extremely disappointing that a major city’s newspaper cannot implement a software App platform that is unique for a smartphone &/or tablet (iPad). This has been a consistent criticism for over 1 year and this tells me that the newspaper is not committed to establish a top-tier newspaper App.
Frustrating & Almost Unusable 1/5
For multiple versions including the current version the app often takes 20-30 sec to load, often freezes when it does load, and often freezes when moving from one article to another. The only thing that works consistently is the same popup ad which appears over and over. Easily the worst app I have ever used. I would rate it negative 5 starts if I could. The develops should look at the WSJ or Washington Post apps for examples of easy to use, reliable user interfaces.
Piece of *hit 1/5
By Davis Peden
This is by far the worst app I use. I experience the same symptoms as other users are reporting. Definitely not worth the $20/mo rate they just increased to. If it isn’t fixed in the next 3-4 weeks, I’ll dump it.