Latest update renders the newspaper almost unreadable 1/5
I have been patient with this app, hoping the successive revisions will fix crashing and long load time issues. But, the two latest revisions have amazingly gotten worse. The app routinely freezes and crashes with even simple navigation between stories, meaning that hard restarts of the app are required to read more that a couple stories any given day. This is at best a 2007-vintage app trying to survive in 2017. It’s truly shocking and sad that a major media force like Hearst newspapers would tolerate a product this bad in the modern age and hope to compete.
Most user unfriendly app. Freezes. Won't load. Front page isn't first to load when it does load. Many users saying the same thing, so why no fix? Updates NEVER address these issues. Please pay attention to your paying customers and fix this mess. 9/11 - Have spent almost ten minutes to get app to open. Then, when it FINALLY does, the articles won't open. What a waste of time. Worst app to deal with.
10/9 - update worthless. Front page STILL takes 3-4 minutes to load and then when it finally does, articles won’t open, or app crashes. Really, this is the best a large corporation like the Hearst company can do?😡
FREEZES. CRASHES. EXTREMELY SLOW TO OPEN. ARTICLES WON’T LOAD. WHAT IS THE POINT OF THIS APP??.
Frustrating & Almost Unusable 1/5
For multiple versions including the current version the app often takes 20-30 sec to load, often freezes when it does load, and often freezes when moving from one article to another. The only thing that works consistently is the same popup ad which appears over and over. Easily the worst app I have ever used. I would rate it negative 5 starts if I could. The develops should look at the WSJ or Washington Post apps for examples of easy to use, reliable user interfaces.
Piece of *hit 1/5
By Davis Peden
This is by far the worst app I use. I experience the same symptoms as other users are reporting. Definitely not worth the $20/mo rate they just increased to. If it isn’t fixed in the next 3-4 weeks, I’ll dump it.
Today I am unable to complete any articles because of the continuous crashing. I have a new iPad. Please resolve
Just cancelled subscription for the buggiest app I own... 1/5
This app continues, after multiple updates, to be the worst, buggiest app I own. Takes forever to start up, and crashes constantly...like in less time it takes to read a single article. Also bugs me that, even though you pay for the subscription, you still have to put up with those stupid Cadillac pop up ads!?! When you only get about 30 seconds to enjoy content in between crashes, the 3 seconds that it takes to dismiss the pop ups are significant. I’ve come to despise both Cadillac and Hearst as a result. Just cancelled the paid subscription after way too many years of frustratingly poor performance. This app is pure garbage.
App is terrible. Will not load frequently and crashes. Very frustrating.
Houston chronicle 1/5
By frustrated houstonian
Terrible app. It freezes, kicks you out and repeats the same articles day after day
Doesn't open 1/5
This is very disappointing. The app still has to be opened several times before it will work.
After many months and apparent updates, this is STILL the worst app on my iPad
With Ken Hoffmann gone, and the obvious lack of interest in really fixing the app it's time to just let it go! Been a subscriber for forty years, helluva a way to get pushed out!
Crash king 1/5
POS iPad app crashes at least once every time I try to use it. I have a late model iPad so it is not a hardware issue. Super lame code
Really bad.... 1/5
I just installed this app and it constantly bugs you to subscribe. Plenty of other free apps to get your news from. I am NOT paying for a subscription AND looking at your advertising. Better rethink your business model or you will be printing paper newspapers until you go out of business.
Takes forever to load 2/5
I really get tired of waiting for something to show up in the blank screen so I often move on to another news source. I am seriously reconsidering my subscription due to this problem. Which is a shame, because when the page loads, I do like the content.
Is it supposed to work? 1/5
If you like reading a blank white page this is the app for you. I'm assuming they no the app doesn't work & somebody is trying to fix it. They said they did, they didn't. I'm giving it another week then I'm canceling.
It's a joke 1/5
Terrible. Freezes, does not open properly and is just plain slow. Old one was much better.
Still ....... Worst app ever!! 1/5
Just downloaded latest update. Have opened and closed 5 times already. Still yesterday's news. So what bug fixes were handled?? Maybe need new IT people??!!
Too slow 1/5
Takes forever to load when it will load!!!
Worst news app I've ever used 1/5
Extremely slow to open and to load stories. Crashes often. I give up more often than not. I read more Chronicle articles on news aggregator sites than on this app. I keep trying because this is my hometown paper, but it is SO FRUSTRATING. Please buy some decent software, Houston Chronicle!
Crashes regularly 1/5
By Magnus Foote
Does anyone at the Chronicle use this app? Routinely crashes, articles don't open. Great if you like watching spinning balls.
Worse with every update 1/5
By 17 year subscriber
I've taken the Chronicle for 17 years and have used this app for something like 7 years. Each app update is a step backwards as it gets harder to find the latest news among the repeated items, takes 2 or 3 boots of the app to get it to actually display stories beyond the front page, etc. Then the Chronicle decides to remove the comics from the app. Makes me wonder if this is all a plot to drive subscribers back to the print edition or to move to other news sources.
Amazingly improved 1/5
I can't believe it; this app is consistently freezing on updates, scrolling and new issues. Is it the ads or the base coding or something else or all of it, I don't know; hard to imagine the daily for the 4th largest city in the country with a product this poor. NYT and WSJ are much better and consistently so.
New iPad (Pro) greatly helped the download speed and functionality of the app. Still plenty of annoying ads popping up everywhere, but it works better. Content and writing still needs a lot of work; biases and opinion are pervasive in "news" stories.
Consistently 8-10 mins to load; what a waste of time!
So overstuffed with all sorts of ads (banners, pop ups, etc) and poorly programmed, that reliably slow loading and regular crashes, sometimes multiple, are too irritatingly familiar. And it's not the content, if one can ever actually get to it, is so damned enticing or well written.....makes me wonder why I continue to pay for the persistent irritation. NYT will download entire content and can be read anywhere w/o wireless access; not possible with HC.
Barely Functional 1/5
Sadly, this horrible app replaced a prior version that worked very well. This one functions poorly about a third of the time and not at all the rest of the time.
Don't waste your money on this app. The news is often several days old, that is if you can even open the app. A lot of spinning goes on. The featured columnist are usually missing and if they are included if is from a week ago. I can go on and on.
IPhone app is better than the iPad 2/5
Works well once it updates. It takes much longer to load the new edition of the paper than The NY Times. The iPad version is almost unusable. Most of the time the articles don't load or it crashes. NYT is the best.
Piece of Garbage 1/5
Do not waste your money. Takes forever for content to load. Often the app ejects you from the site. POS.
Why waste my time with these. 1/5
I keep rating and commenting on this app and nothing changes. It looks like the Chronicle either doesn't read them or they don't care.
1. I still like the original "newspaper format" look.
2. You've removed not only the comic section but you no long have the political comic
3. The same news is showing days later
4. When the app is first opened, the current date shows, but it shows yesterdays news. It takes several minutes for the app to catch up. I've even had to close and re-open to try to get the current days news. Sometimes it takes so long to try to get it to open I give up and read my New York Times App. It's not the greatest, but at least IT WORKS!
5. When opening a headline it can take several minutes (randomly) for the article to open.
6. The app will randomly crash in the middle of reading an article.
Get with the program Chronicle! This many poor reviews isn't just a fluke.
By Stupid Loser
What everybody else has said. Chronicle, you should be embarrassed. Really embarrassed. Plus, when I write directly to you, you don't bother answering me. If I could give you zero stars I would.
A disappointing attempt 1/5
The following factors make this one of the least usable apps:
- Bugs and freezes: App will often become unresponsive
- Slow loading
- Reduced content: What happen to the comics?
Only reason it got one star is because I can't pick no stars!!
They have ruined a good app to the point it does not work.
Worst News App 1/5
By Michael's Team
This app is absolutely terrible . It often does not open and when it does it is extremely slow. Crashes are also common. The original app by the Houston Chronicle worked much better.
Worst App I've Ever Encountered 1/5
I've said it before. Awful. Fire your vendor and get something that works
I'm so disappointed in this app. I used to enjoy reading the paper, but this app makes it a chore. "Today's" paper takes forever to come up. Stories won't pull up. Crashes constantly. Chronicle, I'd hire new IT people, you are not getting your money's worth. Don't think this App is good for business.
Frustrating App, Barely Works 1/5
By Bayou news
Hearst is a loaded company. Print is too expensive to justify. Apps for local news make sense. What's wrong? This app remains locked in an infant stage of development. If I could stand print and didn't feel compelled to read local stories I'd drop this lame app. Hearst/Chronicle need to think more moon shot and less armature in it's treatment of it's app. Here are but a few things to address:
1- app crashes when certain stories tapped
2- print version will include a zoom map to show location of event (crime, opening, building, etc...). They won't for app.
3- Bold sub-headings aren't helpful and often left blank. These are nothing but speed bumps for skilled readers
4- Speaking of speed bumps, numerous links are jammed into the story line which you have to swat away. All links take you out of app and into web with loads of ads.
5- App is loaded with pictures in certain sections: food, sports, decor, but not for more serious local stories. They are relying on AP and others for images and don't seem to spend much to capture there own. It's like there's only one staff photographer on a bicycle trying to cover this town.
6- I have only once heard audio in any of the videos embedded in a story. This would be a feature that could pull more readers from print... and keep them on the app.
The worst news app you could ever download. Don't waste your money on a digital subscription to the Chronicle because the app doesn't update, freezes, and crashes. Articles will not load.
Hands down terrible product!
I'm having problems with the app, it won't open the story and it will freeze, then you can't do anything.
Chronicle poor 2/5
Always slow to open. Crashes or goes blank 3-5 times per issue. Very frustrating. Comic section not consistent in presentation. I considered going back to hard copy but home delivery is sporadic. Compared to other newspaper apps that I use, this is by far the worst.
Very balky 1/5
By Pamela F
I love having an electronic version on the Chronicle because of past content and having everything on my ipad but this app is very slow and balky. It takes forever to load and frequently crashes. Please fix it.
Agreed. Worst app of everything on my iPad 1/5
Not just the worst newspaper app. Not just the worst news app.
THE. WORST. APP, even after their major relaunch and redesign.
App will only launch about 50% of the time.
If it launches -
About 70% of the time, nothing resolves or displays
If something resolves or displays -
About 80% of the time, the articles won't resolve or display
If an article resolves or displays -
About 60% of the time, you can't navigate forward or back and everything freezes up.
THE. WORST. APP.
The only thing I'm unaware of but wouldn't be surprised by is if the app were selling our confidential information to the Russians.
I have read the Chronicle for several years via the app on an iPad. Sadly, more times than not, the app takes excessively long periods of time to load, if it loads at all and then it will shut down unexpectedly at times. I read less and less of the Chron because the undesirable experience!
Quality not a goal 1/5
By Cotton top
At a time when Houston needs a strong digital media the Chronicle's neglected app falls to lowest depths. Slow, hard to link to current paper edition, alerts blow up instead of going to story. Please throw to curb with wet carpet and sheet rock
I wish this app would function as smoothly as all of the other news apps, because I really do enjoy the articles Chron posts. However, this app is so buggy that you can't properly view a majority of their articles without the app crashing.
Slow and undependable TERRIBLE. 2/5
By Traveler 12
MOST USELESS APP ON INTERNET. OUT OF TOWN DURING FLOOD. CANNOT FOLLOW IN CHRONICLE AS APP WON,T WORK
WHERE IS THE OLD HOUSTON POST
Many mornings have to read USA Today as this app will not update. Where is a refresh button. Maybe news print is really behind!!!!
Spent 20 minutes trying to get app to load article. If you can not do better than this you should remove app.
Slow response 1/5
This APP is so slow that tomorrow's new is already posted! Might as well focus on reading Fake news because it's a lot faster.
Load problems. Constantly crashes. Super slow performance. Unreliable.
Terrible App 1/5
Very slow or will not load stories. Please fix!
Usable? Not!! 1/5
I just read over some of the other reviews and see lots of negative comments that I completely agree with. This app is an abomination, and the Chronicle seems completely uninterested in doing anything about it. I find myself not reading the newspaper at all, which I consider a big loss. I have been a regular subscriber for many years and consider a local newspaper an important part of a community. This is an embarrassment!
What follows is some of my specific complaints, but I have now gone beyond these specifics to a thorough disgust with the app AND the management!!
It seems to me that much of the content in the print version is not available thru this app. I search for things I have seen in print and have great difficulty finding them. Maybe it is the search function? Also, the ad at the bottom of the screen often cuts off the bottom line of the text in the content. I find this very annoying!
I also don't like the fact that I cannot forward a link to an article to someone else who might be interested. This seems to me to be counterproductive for the paper, so I don't understand it.
Also, I tried to highlight and copy text in an article and found that I could not. This is ridiculous. In my case, I was reading an article in Spanish, which I am trying to learn, and I Not wanted to check some terms in a dictionary. This limitation makes the app less useful and attractive.
I find it offensive that the app places so many restrictions in my way. It seems to go against the openness and ease of use that us part of the internet.
D. Morris 1/5
Unbalanced reporting and opinion on our president has become intolerable. And the app is functionally terrible.
Worst ever 1/5
This is by far an indication the Chronicle will be going out of business soon. Please take note and do not subscribe. Not only does it crash every day, try calling support and get to no English speaking and the poorest service you will ever experience. Chronicle should be embarrassed and take this off the market. Shameful
Why is this app so bad? Now the latest update won't even load. I have the IPad Air2 and the app just won't load the paper. Fix it!
Do not waste your money 1/5
Even at a cost of $1 weekly, you are much better off using one of the local tv stations or free version of USA Today. Slow, unreliable, few updates and very shaky platform. Don't waste your money.
Really Bad Newspaper App 1/5
I subscribe to a number of newspapers. WSJ, NYT even for a Houston boy surprisingly the Dallas Morning News. This is by far the worst newspaper app ever created. It will not load or update, hangs and crashes. These are not occasional events but regular occurrences. Why it cannot be fixed, when there are other newspaper apps that work so well is beyond comprehension. This is just a horrible, badly programmed, terrible, stinky app and it frustrates me terribly.