Not so free month 3/5
When it says free month I should not have to put in my Visa card number and pay for a month then get a free month!!!! I should get the free month to try it out and if I do like it pay for the next months. Very irritating!!
No way to contact customer support. 1/5
I've never seen anything like this. The streaming freezes constantly on Apple TV. Recorded shows, not live TV. Every time I try to contact customer support on the app, I get an error. Every time I try to contact them here, I get a "page does not exist" error. I don't even know how to cancel this crappy service; I think I'll need to contact my bank to have them refuse payment.
what about the movies? 1/5
By Nemo <3 c:
okay, guys- this annoys me so much. Yes, I get it we love our shows but we love our movies too! For example: the Hunger Games!! How the heck are you going to have Mocking Jay: Part 2 and not any of the others? So annoying. I hate how Hulu randomly gets rid of good movies and shows.
HDCP problem appletv 1/5
By tyjb 83
Hurry up and fix the HDCP error that keeps blocking everyone's viewing. It's an intermediate problem and if not fixed shortly will result in me cancelling my subscription....because I can't watch anything on Appletv .
Not User Friendly 1/5
Change it back or update the interface! Who ever created this new update clearly didn't have an Apple TV remote. 😑
This new UI is terrible. Renders my subscription useless if I have to spend 10 minutes searching for my watchlist. Simplification cannot be overstated enough. Please get back to it.
Excruciatingly Frustrating 1/5
Thought I'd give a trial a go. Couldn't get it to stream on my phone. Used live chat. Was disconnected 3x, had to start over 3x. They didn't know what their own error codes meant. Took a total "it's you and your internet, not us" attitude. Funny- Netflix and Prime stream just fine. 🤔. Lost an hour of my life, with no positive result, that I'll never get back. Thanks, Hulu, for the reminder that I don't need yet another streaming service to waste time on. I'm going to ride my bike now.
Terrible new layout 1/5
Hard to find tv shows and movies
hate this new layout 1/5
By Working mom in NY
hard to find shows and movies. I'll be canceling my subscription
Needs to have all naruto shippuden dub episodes 4/5
Needs to have all naruto shippuden dub episodes
Oh Hulu 3/5
The content and service are great and work fine but the menu system is horrific. I hope no one got paid for that update. I feel confident that I could design something better. Hmu Hulu.
Horrible interface 1/5
By becky broyles
This interface makes absolutely no sense and makes me dread trying to watch Hulu. So I usually don't. Please fix! It's become not worth the subscription.
TOO MANY ADS! 2/5
By Bobby. Jr
Overall this app is great for shows that don't have other newer seasons out anywhere else. How ever the crappy thing about is that there are to many ADS. IT GETS SO ANNOYING
This app needs an update!!! Numerous times through the video, the video will keep playing but the sound will stop, when the sound comes back, it's not for the right scene! Please update!!!
Hard to use 2/5
Hard to use. Hard to find shows or networks. Not clear if the DVR is set or if I can even record a show. No list of upcoming recordings. The design may look good on a IPhone but awkward on a 60” TV. The look is pretty but not informative.
The app is such a mess and finding shows so annoying that I end up not using it. And if I'm not using why pay for it. This is not a cable box replacement. One good thing is the video quality.
I am primarily using the Hulu app with the live TV and DVR on a Apple TV.
Not gonna lie, I enjoy the shows that Hulu has, but honestly, I'm starting to think Netflix is better. Yes, you pay less a month for it but the commercials, it's so disappointing. Y'all really need to fix this.
This app is the worst. 1/5
I get error messages constantly. Every time I pause a show and come back I have sign in because of an authorization error. Now when I click on a show it tells me my plan does not offer that show, I have the most expensive plan and I was able to watch other Showtime shows. all of a sudden it won't let me watch this new show. It is so frustrating for an app you pay a monthly subscription for not to work.
Worst app! 1/5
For over 4 months, my Hulu app will NOT let me log in on my iPhone at all! It will not even let me open it. I tap the app and it automatically says "Something is wrong." With an option to try again that just repeatedly pops up. I've tried deleting the app and then installing again. Same issue. FIX IT !!!!!
Issues connecting to chrome cast 1/5
The app has a ton of issues when trying to cast shows. It hardly ever loads and if it does magically load and connect it takes forever. I know it's the Hulu app and not my chrome cast because Netflix connects with ease.
By Band lynxes
I can't watch my shows because of the stupid age restriction.
I'm pretty frustrated . . . 1/5
By @rachel.celia (Rachel😊)
I am extremely upset. My watchlist is gone, and when I go to it on the side bar, it shows nothing in it. And when I search the TV show that I want to watch, it comes up with the page for it, but no episodes available. I am extremely frustrated right now because I am paying for something not to work.
Keeps hanging on commercial breaks. 1/5
Apple needs to reconsider the "Editors choice" they've awarded the hulu app. There's more 1 star ratings then any other ratings. My poor experience with hulu is no different and I'll will cancel my subscription.
Wish there was a 0 Star Option 1/5
This is literally the worst UI/UX evolution I have EVER seen in my life. I am a long time Hulu user. I've had Hulu+ pretty much since it came out and this is pushing me towards canceling my subscription. I just can't imagine what focus groups they put this through that said this new "modern" unusable pile of rubbish is acceptable. Whatever team designed this should be fired. Using the app on my Apple TV with the Apple TV remote is rage inducing. Just simple movement around the interface is horrendous and finding content has taken a serious turn for the worst. If they don't seriously update this design I'm done with Hulu for the foreseeable future.
Won't open 1/5
Never opens. Says it can't get internet...boo
Stops and stutters 1/5
No problems for years! Now, I can't get through a 30 minute tv show :(
Worst user interface 1/5
The user interface used to be decent - but changed to worst I've ever seen. It's like an April fools joke now. Instead of underlines they now use overlines (?) and it's not apparent anything selected on the screen due to dim highlighting. TV Show series are listed from first to last (making it hard to scroll down 40+ episodes for the latest SNL) and the UI is slow to respond on Apple TV 4. Really horrible job.
Hire a UX designer, seriously... do it. 1/5
Mark the date, this is the first service I am going to cancel because of a horrible design. The usability was over looked for what? A lame color feature?!
Would be good but... 3/5
I like Hulu but there is a few problems. First, some of the shows are so behind!! Almost all the shows I like to watch are not up to date at all. Like with one show I watch, on Hulu it only goes up to season four, even though there is actually a season ten out! The other thing is just that you took out spongebob and I used to watch that but now I can't. Please bring back spongebob! Otherwise Hulu is good.
Worst update! 1/5
Since the app updated, I can not find my favorite shows! My entire watch list is MISSING! When I search for shows and try to add them to my watchlist the app BOOTS ME OUT! Please fix the update or bring it back to what it was before! :(
Terrible UI 1/5
The new Apple TV UI for Hulu is embarrassingly bad - I literally do not understand how a company with the resources of Hulu could put out something so terrible. All of the UX issues with it are also so obvious that anybody outside the company that tested it would have told them within 30 minutes of trying it out, so either Hulu didn't bother with any kind of usability testing or, more likely, they ignored that feedback and stuck with their plan because they only care about how pretty it looks and they think they know best.
The designers of this app need to be fired, and the mangers who allowed form to be put so far ahead of function need to be fired too. Then hire somebody who actually understands that Hulu's purpose is to enable me to easily find and watch content, NOT make pretty screenshots for the App Store.
I agree, I like the 2017 update with account switching, and ect. but PLEASE release another update that follows the gorgeous fluent interface of its android counterpart, Thanks!
Used to be so simple... 1/5
By Air Phloo
Hulu has become a nightmare to use. The Apple TV update may be the biggest disappointment of any major app ever. Great service, just fix there interface please.
Absolutely unusable app 1/5
I'm not sure what is going on at Hulu but they seem very determined to break their apps and make them a truly awful experience for their customers. The Apple TV update was bad enough but was still sorta usable although still way harder than it should be an nauseating in its design. The iPad version is just totally broken. Can't access anything. Can't see anything.
Worst UI EVER 1/5
The user interface reminds me of the Zune. It's terrible on the Apple TV. Seriously Hulu if your reading this review you should take a few pages out of Netflix's book. Netflix isn't super intuitive either, but at least I can navigate the Apple TV app faster and find what I'm looking for faster. Hulu's Apple TV app is just plain terrible. Endless scrolling and you can only view 4 movies at a time? And navigating left and right you have to scroll all the way back up to the top just to access other catagories!? You e got to be kidding me! I will be canceling my 1 month free trial early and you will not see any money from me simply because you can't design a simple UI that works with the Apple TV. Terrible terrible. terrible.
App takes way too long to download. I can already see myself deleting it.
Loss of functions 1/5
By Doug Notfunnyatall
What is supposed to be an exciting new update is actually an App deal breaker for me. The great strength of the app was the ability to check on new and popular episodes with ease. Now it hardly makes sense at all emphasizing categories i could care less about, like which network a show is on. This is an absolute UI failure and may make my subscription useless.
Who picks up their iPad and wants to hunt for something to watch by only searching by genre (which are poorly arranged) or network.
I want to watch what was on last night.
I want to watch what is popular.
I want to pick from my favorites.
I want to channel surf.
But I hate, absolutely hate, having to glean through poorly curated lists irrelevant to my tastes to find something to watch. Please Hulu. Make it stop.
I CAN'T WATCH ANYTHING 1/5
IT'S HORRIBLE!!! EVERYTIME I TRY TO WATCH MY SHOW THERE IS JUST A BLANK IT WONT LET ME WATCH ANYTHING 1. They took my fav show 2. They put 55 thousand ads even though I'm on the no ad plan and 3. It won't let me watch anything. HOW ARE YOU SUPPOSED TO ENJOY A SHOW WHEN YOU CAN NOT EVEN WATCH IT. If your at the end of this thank you for reading the whole thing.
Web page?? 1/5
Hey Hulu. This is really a 0 rating for your webpage. How about you don't FORCE me to use an awful app? Netflix has an app and a webpage that one could theoretically go to watch shows on when the app is glitchy, or in this case awful. Not only does the app constantly crash but I can't even go to Hulu.com and search what shows are offered. You're kidding me. Try again.
Will not renew 1/5
Giving this a try coming from netflix is like night and day. Hulu fails at the basics-you almost have to jump through hoops just to watch your shows. Trying to stream is annoying b/c of the interface and bugs. I was looking forward to a few shows and more, but now I'm just going to just finish watching those and move on.
I searched Netflix 1/5
By Needs some improvment
I searched Netflix and Hulu was the first one to pop up.
The new update? 2/5
Look, I absolutely love this app, but the new update? It is completely not user friendly. I have to search for my shows and some things aren't updating. If you could fix this it would be great, or you might loose some costumers.
Update shows!!!! 4/5
I love Hulu! But I would like to see updates and new episodes to popular shows like keeping up with the Kardashians and duck dynasty!
Total crap 1/5
Wouldn't even let me into the app. Kept telling me repeatedly "Something is wrong" and didn't fix a thing. Never even got into the app. Mistakes happen, I know they do, so they need to come out with another update to fix this issue.
HULU is THE WORST 1/5
By City Sushi
Your name it, it crashes on it. iPad, iPhone, SmartTV, PlayStation... Hulu's developers are am embarrassment to their field. On some days, it will take 20+ times to try to watch am episode due to it crashing every 2 minutes. I can't believe that we actually pay for this kind of treatment. Complete crap.
Give me the old AppleTV app 1/5
This new update for Hulu on the AppleTV is absolute dog crap and is quite possibly the biggest mistake and lapse in judgement Apple or Hulu has ever had. (The app on other devices is still great by the way). This new design makes zero sense. The new list view is horrible, it never shows all my regular shows I watch, AND it always displays shows I've never watched an episode of in my life on my list...WHAT IS THIS CRAP?! The amount of time my household has spent on Hulu has MASSIVELY declined since they debuted this "new Hulu". Browsing is impossible, because of the tabs and list format they chose instead of tiles like the old version (or like Netflix), and because it's not actually behaving "intelligently". It used to suggest shows based on history, but the most garbage shows are being suggested to me. THIS IS NOT A GOOD UPDATE! Please, Apple or Hulu or whoever is in charge of app updates, listen to the reviews and put it back the way it was. We'll probably end up going back to using the XBOX if this continues the way it is.
I am sticking to Netflix! 👎🏻👎🏻 1/5
Hulu was such a disappointment. So much potential but it crashes CONSTANTLY! Too annoying with all the commercials- Hulu your shows are impossible to watch going back to Netflix
Commercials are super loud! 3/5
I enjoy using my Hulu on my various devices. Phone, Amazon Fire, smart tv, and etc. I highly dislike that the dang commercials are super loud and the actual tv shows are super quiet. Specially with a baby that's a few months old that keeps stirring when it's commercial time. Ugh!!!
App does not work. Hulu is a waste of money
Constant crashes 2/5
Sooo, I thought something was wrong with my computer or my internet connection, cuz this app crashes constantly and has issues loading and buffering. I rebooted my computer, restarted my modem and uninstalled and re-installed the app multiple times. Then I came on here and low and behold, others are having the same issues! I also have Netflix and amazon prime and never have these problems. Honestly Hulu, if this is not fixed soon, I'm gonna drop my subscription, its not worth the money if I can't watch! Ridiculous.
New look 2/5
Decent selection but the new look gives me a headache. Way to much going on, hard to find things