Will not log in on iPhone X 1/5
By Tony R8
I can log in on my other ios devices (iPad Pro and previous 6s+), but when I try to log in with my iPhone X, the action times out. The IHG service representative was unable to fix it or explain why it doesn’t work. All devices are running current ios (11.1.2).
Could be better 2/5
Comparing it to other hotel apps, the IHG app is just ok.
Too many steps to do nothing.
Wish you could check in and pick your room before arrival like some of the other hotel chains.
No issues with app 5/5
The log in features work just fine for me. I don’t have to log in each time I open the app even after IOS updates.
Can't associate stays with account or make requests through app. Then what is the point of an app?
Quick and easy 5/5
I can view my points and be nice and easily!
Lousy Third Party Advertising 1/5
IHG is a poster child for how to continually screw up an app. The most recent “improvement” is the addition of 3rd party ads. Keep it up and you will lose the loyal following you already have.
I love IHG rewards 5/5
The app is great and I love earning rewards and free stays.
App spazzes out worse than using safari 1/5
The homepage is not compatible with my iPad so I downloaded the app and it’s actually worse. I couldn’t even log in! Had to actually call to make a reservation. Yuk! At least the rooms are nice, staff friendly and my pups are welcome at St. Louis Route 66. I give the actual location 5 stars.
Going home to visit or for business 5/5
Love how friendly the front desk is at my favorite Candlewood in Troy, Michigan. Not only friendly but very accommodating, they keep me coming back.
Cancel early, still charged me! 1/5
By Former IHG Gold - No More!
Booked to use some of my points. Had a birth in the family, so canceled trip early, as per IHG policy, should have been full credit. They still charged me for room on my credit card. When I called them on it, they credited amount billed to my card, but took the points away for the room. Don’t use IHG.....stay with Hilton!!!
Had to delete and reinstall 1/5
Couldn't even book a room, it kept bombing out. Finally deleted it and reinstalled, now it's working again. Still cumbersome though.
Sign in Frustration 1/5
I just deleted this app. It was working fine until the last update and now I cannot even sign in? The app didn't recognize my email or my PIN number, frustrating! Please fix the app then I'll give it one more try.
Crashed App 1/5
This app won’t let me update my information & i can make a reservation with my credit card
Need to save specific hotels and save to calendar 1/5
I don’t see how to save or favorite certain hotels or save reservation details to my calendar. Please help
New update is horrid 1/5
Guess I will take all my stats to Marriott and Choice Hotels.
Agree 100% with alter e Joe 1/5
IHG after I use all my remaining benefits with Membership level...it’s bye-bye IHG...
Much like your hotels your app is hit or miss. Having to sign in everytime is a real problem, especially when I'm in a hurry for the informant.
Crashes wi-if 1/5
Had to delete. Crashes my iPhone 7 wi-if each time it’s opened!
This app is just awful. Constantly hangs up with the revolving circle of doom. Can’t check reservations quickly which is the point of the app. Please, please invest some time and money and fix it!
No More Accelerate 2/5
They took off the ability to look at your accelerate status from the app. Pretty useless if I have to go to website.
We love ihg hotels!! 5/5
We love the pound system and can always count on a great night of rest! Thank you ihg hotels!
I'm so Loyal to IHG 5/5
Great service, great team!
Love this app! 5/5
Love this app and such a great travel tool when I’m staying at IHG hotels.
Battery killer 1/5
Over 5 hours running in the background over the last week and I haven’t launched this app in a couple of weeks. I turned off background updates for this app.
Can’t manage preferences for my stay 1/5
The app description says I can manage preferences for my stay. I got the app and signed up for rewards program. Then the app said I can’t manage preferences for my stay. Maybe the app will let me find accommodations but I already have apps for that. False advertising.
Good solid useful app 4/5
Not sure what all negative reviews are about. I've had good experiences with it.
Best Travel App 5/5
By TN Pearl
Keeps getting better and better for this road warrior who can't live without it. Great app, great hotels and great loyalty program..
The benefit never expires and immediately credited to you
App, everything you need for IHG at your fingertips, it's a must have for hotel users!!!!
Updated app won't stay signed in 1/5
App worked perfectly until last update now will not stay signed in. Very inconvenient.
Love Intercontinental 5/5
By TownLake Runner
App works great
Always there always easy 5/5
Haven't had a problem with IHG app or services in several countries. I don't always get upgraded like I would like to, but I think that is a local problem. Keep up the good work.
It is good IHG
Will not save number or password 1/5
After updating the app will not save my number email or password. Useless!!!
I use this app for booking travel all the time. It's pretty handy.
Always need to sign in!? 1/5
By Alter e Joe
Obviously IHG does not care about its users. It cannot take this long to fix the sign in issues. Just look at all the reviews that are posted on this very subject. Just crazy. - Latest update destroyed this once great app. I don't have time to sign in every time I open this app. It offers the fingerprint sign in yet it does not work. Spire Elite member so I use this multiple times a week. People have been telling me for years to go to Hilton. Iv'e been a fool.... not anymore. Good bye IHG!
Need to sign in each time opening the app 1/5
...super annoying. Touch ID makes no sense if the app forgets my login information each time. Who developed and approved this?
Sign-in issues and very slow! 1/5
You need to sign in every time you turn on the app. Touch ID doesn't work most of the times. It's slow and irritating.
App keeps crashing over and over again. Tried on different phones. Have to login in everytime I open the app.
A tad cumbersome 2/5
Not as efficient as other similar hospitality apps. Too many steps to accomplish very little.
The ability to get a copy of your invoice emailed to you if you are a member with an email address on file would be very helpful -- especially for business travelers and their expense accounts!
Bad app 1/5
This app will not switch to landscape and if you have to recover your pin you have to delete and reload the app. I think they have programmers in grade school writing the code!
Cant sign in 1/5
Since the update I can't even sign in at all I press the sign in button and nothing happens
Login Not Remembered 1/5
The latest update has a glitch that requires you to sign in each time the app is opened - please address.
Keeps getting worse 1/5
Now requires the user to sign in manually each time. IHG's race to the very bottom continues at a brisk pace.
Love it 5/5
Great hotels, app works great!
Constantly needing to sign in 1/5
Change it back or make the fingerprint recognition actually work!!
This version is terrible!
Why can't I stay logged in?! 1/5
App was great before they required you to sign in every time. It makes it SO much less useful and easy. Please fix this.
SIGN IN Issues 1/5
fix the sign in issue, every time you leave the app you have to sign back in. fix this quickly or i'll start reserving at different hotels.
Never have had any problems 5/5
I've never had any problems using this app. Find it very easy and convenient to use. Is a quick way to check for available rooms for both business trips and pleasure vacations.
Easy Travel 5/5
Love IHG and ease of booking on the road as we travel often!