Be upfront about your fees 1/5
By Rose 👽✌🏽️
I have not used instacart yet and I do not think I ever will. After reading about the shady practice of raising the prices per item and worse then that not being up front about it! I don’t mind paying for convince if it’s reasonable and if I’m told up front!
Don’t tell me delivery is free and charge a 10% fee 1/5
Worse service app ever 1/5
Worse service app ever! I spend hours selecting my items, when I need to check out, it tells me that I have no items and that I need to select a different store. I wish I can sue them for the inconvenience. They need to shut down this lame service.
Bjs wholesale... 1/5
By James durin
When downloading the app my instant thought was I am definitely in need of this service only for the title listed above. However when clicking the bjs Icon browse, search , and home icon absolutely nothing appears. I’ve already tried to delete and re-download this app, change the zip code and attempted to use an entirely different device. This needs to be fixed immediately.
Please expect to be hearing from me again until this bug is fixed.
After three purchases- they have officially lost my business. I’m well aware prices are higher. That’s fine since i can’t go shopping myself.
First order went through fine. Second order I had a promo code that I applied $15 off sent by email. It applied and confirmed. When i was charged it suddenly disappeared and customer service said it was never applied- fine. Third order again they sent me a $10 off your order total. This time I took screenshots to prove i applied it and again behold it disappeared when the shopper was done shopping. I was charged Full amount. Again customer service was not helpful even though i had proof. Claimed it would be applied which it never was. Why bother sending out coupons if you “make” them disappear when the transactions post. Dishonest company. Never again.
Great service. 5/5
It might be a little pricey, but this is a major convenience for me. I get so worn out shopping, then there is the process of unloading the cart, load and unload the car, carry items up a flight of stairs, and put things away. With asthma, that is a physical chore.
Initially I felt bad ordering heavy things like water, but some of the delivery people have commented they like the workout, though I think they just have kind hearts and amazing customer service.
There are a few quirks with the App, the Google Maps location is way off from my actual address, but this is an issue with Google Maps anyway. Another quirk are some of the alternative recommendations when items are out of stock. For example, Fresh Ground Turkey Burgers ready for grilling is substituted with frozen varieties (which is fine) but I would prefer ground turkey as an alternative as well. Seriously, minor and insignificant concerns. It is easy to chat with the shopper.
I am so impressed. Thank you for a great service. :-)
Work to be done... 2/5
For certain items (i.e. pre packed chicken), be sure to use the quantity option/button NOT the lbs button, because you can’t customize the number of pounds of meat you get in something prepacked, unless you are ordering from the deli section of the store.
Also, sometimes the shopper does not interact with customer via app to ask for either a replacement or a refund for unavailable items while they’re shopping. They just buy a closely related item anyway, and customer may not want it. Accuracy is important.
Love this!! 5/5
I recently started a new job where my days are soooo much longer than before. Grocery shopping was becoming so difficult to squeeze in and my weekends are filled with errands. This service helps my family continue to have home cooked meals. Thank you!
Matching items 4/5
By Katrena Lopes
Some items on the website do not match items in the store.
Safeway ripp off 1/5
Be aware. If you use instacart with Safeway your order may be priced much higher than in the store. My store receipt was 103. Instacart receipt was 126. That increase is on top of service fees and tip etc.
Love Service...Too Expensive for the Consumer. 2/5
Why do they charge such high fees to the consumer when the business is benefiting so much??? I completely understand having the consumer pay the tip but why aren't the stores paying the delivery fees and service fees??? Because of instacart, the business realizes lower costs as a result of having less shoppers in the store. I love their service but I do not use them as frequently as I could, which could easily be weekly or more with our busy life style. I use them maybe twice per year at most.
Poor service 3/5
By thais ibarra
I bought food this morning, for 9 dollars delivery fee, Im not asking about any money back, I felt disgust because the person that delivered my food mix all the items in which has to be separate, meat and fruits together and a toy for my dogs , I gave her 5 dollars tips cash before I even looked at the bag, she left so fast with the money and she did not even said thank you , I did not appreciate that.
Taking care of mom 5/5
This app and this service has provided me a great peace of mind to help my mom who is 89 years old. This is the first time using it so I will keep you up-to-date how great the service will be!
Too expensive, fee stores 1/5
By Horrible questions
Up charge on groceries and delivery fee and charge card more than authorized amount. Change amount after authorization. Too few stores to choose from. Stuck with only expensive stores to shop with. Too many different fees, delivery, service, tip etc.
Great as long as you don’t order a sub 2/5
By Publix 34232
This is a great convenience. My experience has been that if you order subs, they don’t arrive as ordered.
Nice service when it works 3/5
I want to love this service, but the truth is the shoppers / deliveries are almost never 100% correct. Half the time I end up needing to go to the store myself anyhow - which is obviously incredibly frustrating.
Not trained 1/5
By JR of TX
I work at a local grocery store and have come to feel pretty sorry for the Instacart shoppers. They don’t know what they are doing when they check out because they are not trained well.
There isn’t an app in the App Store for the shopper app but with the newest update, there’s no option for a 20 minute break anymore!? Sometimes I need that break to drive back from a delivery that’s 15 minutes away and/or charge my phone...
Great service- fast 5/5
I appreciate the rapidity with which orders are fulfilled. Also, I believe the pricing is fair.
Bad Shoppers & Customer Service 1/5
By More than an option
They really need to take a lesson from SHIPT. I used this service a few times. On two occasions it was marked down that all items were purchased but not delivered. I’ve used other services and they ensure the shoppers aren’t stealing your food. Calling customer service I spoke to too many people who were rude and speaking over me. I had to call back 6 times to see if I could get a decent human on the line.
Easy but terribly company. 4/5
Easy to use but missing lots of items from the store. Special request area is nice, prime now doesn’t have it. Chat function doesn’t let you know when they message you. Very convenient service but Instacart as a company is pure trash. Make sure you waive the service fee as it doesn’t go to the shoppers at all. Tip them well. They only get paid cents for an item and only the first item in a batch. So 1 carrot not the 3 you ordered.
Picky mom 3/5
I absolutely LOVED Instacart the first two times I used it, but had a couple of experiences with poor produce selections, like over ripened grapes & shoppers attempting to replace items that are virtually never out of stock. I’ve decided to give the service another chance because the convenience of not having to drag children into a highly populated grocery store it so appealing!!
Fast Delivery 5/5
So convenient and quick delivery. Love it!!!
Great resource 5/5
I am so happy i found instacart! I am a mother of 3 small homeschooled children and it’s really really hard for me to get out and grocery shop with all of them. Now i can order what i need and have it delivered right to my kitchen countertop. Love love love this app and the stores it offers are exactly the ones inusually use! Amazing
You WILL be paying higher prices per item: 2/5
By Jist me
From Instacart Terms: “In some cases prices may be higher than in-store. We don’t honor in-store discounts”
User Beware 1/5
I Used Instacart for the first time 2/20/18 and I paid an extra $8.00 per case of water compared to if I had actually went into the store. I knew there was a difference in price, however, $8.00 on top of the Store price is aggressive. I bought 4 cases of water, $36 extra just for the water, the other items I bought were $3, $4 and $5 above the retail price. Maybe it’s based on weight, needless to say I won’t use this service again. I’m estimating I paid about $75 extra compared to if I actually went into the store.
Missing Items and Mold on food 2/5
I used insta cart twice Only ! The first time I had mold on my fruit they didn’t even bother to look at the apples or oranges. The second time Items were charged and not delivered to me. Then It said that the item was not available ad then at the same time found? But still not purchased? I would never use Instacart again these shoppers don’t care for your food quality.
Not a good app 1/5
They apparently don’t give tips to their drivers. Do not trust these thieves
Extremely dishonest 1/5
Forget the fact that everything is marked up 20% higher than what is in the store, when you actually receive your items it turns out to be more expensive after that! I added a bunch of things to my shopping cart, total $80. Received my items today, total $121. And there was only one thing that was substituted and constituted a higher price. I looked at my receipt and saw that everything was even more expensive than originally stated when I added it to my cart. Besides the fact that it was already marked up from what the price actually is in the store! I will never use Instacart again.
No support in app 1/5
A shopper forgot a few items and there is no way to check on the status of your complaint and no link to call customer support. Can’t even view previous orders. Very stressful.
Incredible idea! the only thing I don’t give them 5 stars this time is because they should make sure all products are in excellent condition, last time my strawberries were not good. Other than that it is a very convenience service.
Never accurate 1/5
I tried giving Instacart a chance. All 3x I shopped on this app I have NEVER received my full order. The prices are ALWAYS wrong from the app to what’s in the store. And the stock is always wrong.
Bad business 1/5
Terrible business!!! Ordered three times and had s bad experience each time!
Love this service 5/5
By By Catmom
A bit pricy but I’m enjoying the ease of use and excellent customer service. Perfect for when I’m too busy or too lazy to do my own shopping😂 love this service. Fast and reliable customer services. Great app!
still too buggy 1/5
yes instacart marks up everything including in stores marked same pricing as in store (ie whole foods rotisserie organic plain chicken is not $14+ in store it is 9.99... gl finding the matching listing though) by a few cents to a couple of dollars, plus don’t forget delivery fee & the service fee on top of that. WHICH apparently the delivery drivers do not see this as the disclaimer might suggest, so change the service fee to waived and give the $ as a tip to driver. Shoppers are horrible at picking out good produce and often have to ask for a refund for molded or about to rot produce, ugh.
A chronic problem, which i have complained about to instacart, and nothing has changed in months. I select Do not replace on just about every item due to food allergies and never fails is changed later by app to say replace with best choice. I also put do not replace in each message box on each item. Please fix this before someone has an ER visit or has to use their Epi pen!
Today the app would not let me communicate with the shopper until it was ready nor would it let me add
items. The app basically held my shopper hostage at the checkout as I could not see the approval screen for changes/ refunds anymore and she said it won’t let her check out until i approved a refund.
app just getting worse.
Saves money 5/5
Instacart is a game changer because it saves time, money, and cuts down on unhealthy impulse buys.
Quick and easy 5/5
Haven’t been to Publix in a month! 5/5
I love the convenience of Instacart. The shoppers take care shopping and packing my groceries. And l love how easy it is to shop for my usual items in the cart.
Deleted items 3/5
Show deleted items. Or a verify deleted items before deleting.
Not worth the money unless you make 6 figures. 1/5
I tried Instacart for the first time with a Costco order. I could tell items were more than in the store when I ordered (not surprised about that), but after I figured out the cost that my delivery person paid at the store—(left the receipt—$265.22), and compared to what I paid including the mark-ups, service fee of $30 (it was not a busy time of day) and a tip $30 (10%), my total with Instacart was $364.23 (and I even had $10 off from a friend applied). $99 for this service WAS NOT WORTH IT. I can’t imagine that being worth it to anyone, except for those who are bed-ridden, or make high 6 figures. Even though my delivery man was nice, I WILL NOT BE USING INSTACART AGAIN.
So convenient 5/5
It was quick and Brittany was pleasant. One item was wrong, but no big deal
Not convenient when every order has items refunded since out of stock 1/5
You have to watch your shopper shop in the app as I’ve yet to place an order and not had items refunded for being out of stock. We’re not talking obscure items-but staples-water bottles. Love getting groceries delivered but place 25 orders over three months through different stores and between 25-50% are refunded for being out of stock. Not convenient if I have to go to a different market to get items that were missed
The person that is doing the shopping ignores my question 2/5
By Sal gee
The person that is doing the shopping ignores my question
Service fee ripoff 1/5
The service fee goes to instacart. None of it goes to shoppers. Thus people dont want to tip anymore.
Life changing 5/5
This app/service allows you to shop from your kitchen without distractions. You can determine what you have and don’t have and what you need. Impulse purchases are greatly reduced as the temptation is not in your face. Shoppers contact you when items aren’t there so you can make changes. You can shop at 10 pm and have delivered in the morning. So easy!!!
Every driver has been given wrong directions 5/5
By Ms. O'Dell
Your app gives gives your “shoppers” the wrong directions. The app sends them South when they should go north. My ice cream is alway partially melted. Any thing cold arrives warm if the weather is not cold and of my delivery is late in the evening. I have had drivers in tears calling me and saying they are lost. I have added to instructions about my deliver what major streets I am well north of. Ironically, I live about 1/4 of a mile and likely less from the nearest Stater Brothers Store. My shopper in December was sent from her home in Whittier to a Stater Brothers Store On or near Foster road which passes my home and the Stater Brothers that is a quick walk away (1/4 of a mile). She did the shopping and was sent to a section of Gard Avenue which is well south of the section of Gard I live on. You app is giving absolutely incorrect directions. My order is always warm. There is nothing to protect my frozen or cold items cold for the 20 minutes to over a half hour for the driver to give up and call me and get actual instructions to get to my home. My ice cream is always soft and in hot weather my frozen item are partially thawed. Cold beverages are barely cool and are usually warm. I don’t mind giving instructions to get my food which is paid for. However, I would have thought that given how much you charge for delivery, I should not have to do the work of a dispatcher. You are causing drivers to waste time which is money for them as they try to find my house after your app sends them in the wrong direction to the wrong section of Gard Avenue. I have not tipped drivers because I have to spend usually more than twice the estimated delivery time waiting and spend the last 15+ minutes instructing them where to turn to get here. Your app’s map is the only app that can’t locate exactly where my house is. Uber finds me just fine as does Google maps, Waze and the weather apps find this place just fine. Frankly, you are charging a bit too much for me to have to direct your drivers to my home once they have followed your instructions that sends them in the wrong direction and does not guide them to the nearest large street that would connect to the nearest Hwy and get them here in 12-15 minutes after you had your driver go to a Stater Brothers that is estimated 7 miles past the one that is 1/4 of a mile away. You are wasting time for the driver and myself. You are wasting gasoline by making your driver driver go to a store further away than the one blocks away. Then for extra measure your app then sends driver east and or south east which is again away and not toward my house. All the drivers realize my frozen items are thawing and do the smart thing and ask me how to get here. Had you sent them to the Stater Brothers less than 1/4 away from me they are less than 10 minutes away and only have to sit thru on signal. Average drive time is about 8 minutes from that store to my driveway.
I’m now convinced that the problem has never been the shopper and it is you. I feel that you owe me a refund on the service charges for the amount of time I am giving to get them to my door from various points south of my home. My CPA bills my time out as a Tax Preparer at $105. an hour + with a half hour minimum. This is a hectic time for me and takes me away from my work instead of being a time saver. You are ripping me off. I will be sharing what it really costs for me to get my groceries delivered. As of tonight I am no longer recommending your service. Your claim that frozen items are placed in a cooler in your driver’s car is an absolute lie. You are taking advantage of me as a consumer and taking advantage of drivers as well as you reduce their productivity as the drive around lost and wasting gasoline.
Yes, I will be posting this to Twitter and my local TV station’s Consumer reporter as well. I will also be reporting you the Better Business Bureau.
Best thing ever! 5/5
As a mom of 3, one of which is a baby— grocery shopping is a dreaded chore. Since using Instacart I am able to have all of my grocery shopping done, delivered to my door at a time that is convenient for me and I don’t have to deal with the headache of trying to shop with my 3 kiddos. All of my shoppers have been AMAZING !! They communicate immediately and offer a substitute when available. I LOVE LOVE LOVE Instacart and will continue to be a loyal customer!
Used to be better 3/5
Now the purchases are too rushed to check on changes and refunds. I recently received (and paid for!) a half pound of fresh ginger. (instead of the 0.2 lbs the app describes). Instacart said they'd contact me to resolve. No word. Today my main reason for shopping was we're out of bread. Neither choice I made was in stock. Bread was refunded without discussion and it all happened way too fast to request any other option. Your checkout happens almost immediately now so you can't give feedback and then delivery can be way later. Its not working for me anymore.
Went above and beyond. He completely made my day. I don’t know what I would’ve done without him.
Love this app 1/5
Edit: I hate this app because they don’t hire decent people who follow directions. I will not be renewing my membership
Now I don't have to fight over who is doing the groceries. I got a coupon code for a cheap yearly membership so I didn't have to pay per delivery because I knew I would love this app. I let my 16 year old daughter pick out our groceries, pay and communicate with our shopper via the app so she can answer the questions they have while they are doing our grocery shopping. I also love that there is a easy way to add the items that I buy frequently to my cart.