Never subscribe to mail 1/5
Their unsubscribe is broken. Unsubscribed multiple times, still getting mail weeks after.
Coupon code not supported 3/5
App is great, however unable to manually copy and paste coupon code.
App is flawed 2/5
My local Jamba has a drive thru but there's nothing to scan like the Starbucks app, so it's difficult, not efficient if you would like to earn points and rewards to have to either give your phone number at the window or just go inside and even inside it would still be easier if the app had a barcode the computer doesn't always allow you to say 'yes' it's me only not me after you type your number in, it's difficult to know if you're indeed earning points in the moment
Unsecured- Credit info stolen 1/5
After I entered my credit card to pay for an order, within an hour I had $600+ in fraudulent charges. Also, it showed menu options that weren't available at my local Jamba Juice. I tried to order a mango chili, had to settle for something else instead. It let me place the order, and then someone called me for the replacement.
Secret menu items 1/5
Can't add off menu items like white gummy, sour gummy, pink starburst, etc
Gift Card Option 3/5
The app is overall efficient, however I wish there was a gift card option.
Not Usable at All 1/5
Just downloaded so I could order ahead. I was registering my new account. Got to the enter password part and it crashed. I tried to reopen the app and it crashed over and over and would never open.
What's the point if I can't even order ahead without getting an error message?
Keeps forgetting credit card info 2/5
I've used this app for about six months and I enjoy being able to place orders ahead of time and picking them up. But too often, when I get to the check out screen, I'm prompted to enter my card info, even though it was previously saved. Very annoying. It saves it about 2 or 3 times, then I have to re-enter. Also, if you order from a different Jamba Juice, it makes you re-enter. All other restaurant apps I use do not have this issue. I hope they fix so I can use this app again. It's easier to just order in person than to use this app as a result of annoying issue.
Would be so much easier if you could use Apple Pay. You can use Apple Pay in person, but not in the app. Updates are way too slow.
Offers do not expand to full description 1/5
Out dated 1/5
This app needs so much work- Jamba Juice can just take a look at the Starbucks app and replicate the options... annoying when you change stores and the order is lost...equally annoying that they constantly push buying gift cards but you can't even load them onto the app.
Great app 3/5
Really easy to use and navigate thru. Only thing missing is the ability to save my fav customized drinks. Do that and I'll give it a 5th star .......
After the developer replied with false info, you lost another star. Save as a favorite is not possible. Please fix and I'll add 2 more stars
Not accurate 1/5
I had so many points earned and they all disappear. What's the point ordering through the appt if your earn points won't record. Useless!!
Good but needs ability to revise previous order 3/5
I love using this app, but when I buy a previous order it would be great if I could modify the size or boosts without having to start a fresh order.
What happened? 1/5
By Reaper 3
I used to love this app. My daughter and I would order weekly. For about two months now we haven't been able to use it. We get basket and/or POS error messages every time we try. So frustrating. As a result, we don't go to Jamba anymore. I reported the issue to Jamba Corporate when it first started happening. Not only did they not fix it, they also didn't get back to me. #Sad
Fri night- did what you asked and reached out through the app. I received the no reply Fishbowl auto-email that said my comments were received and someone would contact me. I'm still waiting. I tried ordering again today- restaurant not taking orders message all day long. "El Paseo store on Tapo Canyon in Simi Valley".
Too many error messages 2/5
By California Juicer
Like so many other reviews, I would like this app except more than half the time I try to order from it I get an error message that the basket can't update or the store is not taking mobile orders at the time. When I ask at the store, they say it's an app error.
Great app...but only when it works 1/5
I find it very convenient to place my order on the app, however more often than not I always get some type or error and it doesn't allow me to place my order leading me to either have to wait in line and for them to make it, or as has been the case of late, just go elsewhere
NEEDS Apple Pay 3/5
Great App! I love ordering, then just walking in past the huge line and picking up my drinks! 😃
Would be 5 stars if it had Apple Pay. Come on!!! Apple makes easy and secure. Don't make me enter my credit card number... and don't make me trust you with it. Every retail and food chain is getting hacked!
Unable to order Freshly Squeezed Juice 2/5
I'm a huge fan of Jamba Juice and always on the run so when I discovered the app I was pretty excited. I typically order one of the freshly squeezed juices (fav is there tropical greens!) but quickly realized they aren't on the menu on the app. Please help! Thanks!
Fantastic App 4/5
By This is the worst10
Love the app, easy to order and use, smoothie from my first order left something to be desired.
Nice but.... 2/5
It's a good app, very convenient but the update lost track of all my rewards! I had $9 worth and they are gone with the wind- please fix this costly error.
Really great app 5/5
By Jeff HBD Ham
Really love this app. Very clean and easy to use. I'm on the go a lot and this app makes it easy to choose any location and order ahead. Way better than most restaurant apps.
Awesome app 5/5
Love this app! Ordering is super easy and I really like the new offer tracking
Apple Pay please!!!! 2/5
By Dj Jazz-e
Anyway you can support Apple Pay as well 1 payment for all stores. Really annoying that when you change a store you have to enter in your payment all over again. Apple Pay would alleviate this all.
Leaves a lot to be Desired 2/5
While I love going to Jamba Juice, this app leaves a lot to be desired.
When you try to place an order for pick up in the morning, the app won't let you because it shows the store is closed but it's actually open. That means, I then I have to stand in line and place an order. What's the point in the order ahead on the app?!?!
Please revamp the entire app from scratch.
There's no way to remove expired credit cards.
There's NO Apple Pay or NO Android Pay available from the app.
This app is archaic to say the least.
Inconvenient when it's suppose to be convenient 1/5
I can't pay with my app even though my credit card is on it when's the app says it can't take online orders. It's frustrating because I walk each morning and the app doesn't always work and I never bring my credit card with me because I figure the app should work. Starbucks never seems to have a hiccup in their app so looks like I'll go back to Starbucks addiction.
I wish you could order secret menu items on the app.
Needs new updates 3/5
By It has a lot of cool players
1. Freezes alot to where i have to restart my iphone for it to work properly.
2. Need an option to customize freshly squeezed juices to "add ice"
3. need an option to customize orange dream machine to "substitute with freshly squeezed orange juice"
No Selection 1/5
The app needs a bump up. I order from the Starbucks app and it allows you to customize more. Also, this app doesn't even offer all the products that's in the store. If it were better and offered more selection I would be in Jamba more often.
Need help to download the Jamba Juice app on my 5/5
By ESA chaparra
Does not work 1/5
By Evie N
Does not work at all. Takes forever to process and when it finally does, it says "Error invalid basket rejected by the POS system"
This app is not ready at all! 1/5
1. Can't see any account transaction and how the points are earned, not transparent at all
2. Reward shows in account but not showing expiration date, keep your customer guessing?
I downloaded this app more than a yr ago, but all these issues have never been fixed! Jamba Juice if you want customers to keep using you app then you should put more effort on improving it.
By Surfer girl 1985
Easy to use and order is always right!
Still Standing in Line 1/5
App works okay but service associated does not match. Placed the order online and received my drink after those that waited in line when I got there. Also since there was not a good system in place for the online orders, they gave mine away to another customer. So...will not order this way again as the stores are not setup to work this way yet. Will just walk in next time.
Be nice if it worked 1/5
Keeps crashing when I try to order. Jamba Juice has lost quite a few orders because if this! Sometimes I don't have the time to wait and simply want to pick it up and go. Please fix the issue!!
Needs update 1/5
By Ferny low 112
Every time I try to order the app just crashes plz fix
I like the app, but not this version 3/5
By DJ Mungo
Crashes every time I try to start an order. Even after reinstall.
The app worked once & now crashes when I try to start an order. I tried deleting & reinstalling but it still crashes.
What happened... 2/5
Worked fine a few months ago, but now it won't even let me order. Every time I try to start a new order it crashes. Please fix this!!!
Can't even get pass the ordering button.. keeps closing the app. Fix please!
Not able to receive orders 1/5
It's been 29 days since I was last able to place an order thought the app. I get all the way to submitting my order and then receive a notification that the Port Authority South location in Manhattan is not able to accept the order. I've asked to store location several times if there's something they need to activate again. Their response is it's the app, which is really unfortunate. Placing my order through the app was a part of my morning routine. The team at the Port Authority South location are always amazing and remember my order! Just wish I could just pick up and go without having to add 10 more minutes to my commute.
Doesn't work 1/5
I tried to order online using the app and it wouldn't even allow me to start the order process. The thing just stalls. I was able to order through a web browser, though.
It hasn't worked for me 1/5
Downloaded the app and when I go to start an order it does nothing
App is not working 1/5
By ....so sad
It won't let me order on the app. No use.
By George NJ1
This app is totally useless. The app does not work as intended and it is not functional. Hey JamBa Juice,fix your app.
The full menu isn't on here and you can't customize your drink. Totally useless...
I ordered to go on this app and when I arrived they didn't even make it. They waited until I arrived to make it, and I was late to work because of this. What's the point of ordering to go if it's not going to be faster.
Can't order wheatgrass 3/5
App is clean and easy to use. Why can't you pre order wheatgrass?
Maps inoperable 2/5
I keep typing in US cities and zip codes and getting an error that says can only search US locations. Clearly a bug
Terrible update 1/5
It won't let me load the menu or start a new order. Tried to use feedback option on app and it crashed. Needs to be fixed