amazing staff and useless app 5/5
i’m giving this app 5 stars although it’s useless. i was unable to order plain turkey sandwiches for my kids. i called and it was no problem. while at the store they ran out of drink holders. they offered to carry them to my car and i refused politely. next thing you know, after i filled my 3 drinks, the staff presented me with a drink holder. all on his own. he went out running to a neighboring store and picked some up. all on his own. it was unbelievable someone is this kind now days. app gets five stars because the people that work there beyond helpful. love the sandwiches too.
App hasn’t worked in a long time. 1/5
By Suburb Slicker BBQ
Either the app or the communication is wrong 1/5
Half the time they either don’t notice your order or don’t care. Could be the app or the stores but I’ve tried a few different and same results. App is no longer on my phone.
Love it 5/5
I use the app all the time. Works beautifully, and I get specials that I wouldn’t otherwise get. I highly recommend it.
Add Kids meal 3/5
Please add option for ordering kids meal to the app. Also, add option to save favorite subs for future orders.
Very very outdated 1/5
In desperate need of an update and iPhone X support. Buggy and old. It’s embarrassing because Jersey Mike’s has such great food. I only gave it 2 Stars for the quality of the food, otherwise the app is bad.
Terrible Application 1/5
By Rue 24
This must be the worst application of all time. One star is one too many. I can even sign or log in.
By Word Up People
What’s the point of this? It does’t allow you to order from all locations. Weak app.
Pros and Cons 3/5
By Javy Mac
Pro: Great Subs
Con: The app doesn't let you customize easily
Pro: Your order is usually right when using the app
Con: Some shops make you wait even though the order is ready while taking care of other customers.
Pro: As a member you get some great coupons
Con: Next to impossible to use any coupons on the app
Pro: You can order your food with the app and don't have to deal with rude employees
Con: They treat you like they are doing you a favor by ordering with the app which should be vice versa
I live in Fayetteville NC and the only shop that's perfect in every way is off Raeford Rd near Cliffdale Rd trust me it's worth the trip if you live in the area. I'll never give up on my Jersey Mike's but for the prices they charge they need to tighten things up. Airborne!!!!
Can’t sign up 1/5
Every time I tried to sign up tells me Email address already exists but I never sign up before I used 5 email address none of the work they need to fix that and I tried for forgot password it’s says email Doesn’t exit in there system
Behind the times 1/5
Either use Face/Touch ID or remember the password. Having to log in each time
on a mobile device is stupid.
Great app, minor tweaks needed 5/5
Please allow for the ordering of specialty subs (#19-BBQ beef) and some others Are not available in the app to order. Very easy app to navigate and use and allows for picking up the food very quickly.
Not saving sign in 1/5
Used to work perfect. Now it never seems to know you are using the app. At the bottom it keeps saying to download their app. Then when I go to pay it makes me sign in even though I am signed in. Please fix this!
No Apple Pay 2/5
What’s the point of an app when Apple Pay does not work. It’s just a website.
Need to update app. ADD PAY PLEASE!!!!!!
No option to add mayo to Philly steak sandwich?!?!?!? Forget about it....... Waste of time. I'll do it old fashioned away.
Worked fine 5/5
Not sure why rating for this app is so low, it installed/setup/worked just fine.
Don’t waste your time 1/5
This app is nothing more than a link to their mobile site, yet it crashed on me three times over the course of one order (while not saving my order). Just go to their web site.
Frustrating app to use. Keeps telling me to download the app, while I'm using the app!
Shows me logged in, then asks me to log in before checking out! I just want to order a sub!
And lol @ you dorks reviewing the restaurant. Go to Yelp of you want to do that. Review the app here, omg.
Wouldn't work 3/5
I tried to use the app yesterday to order for the family. Seemed weird that in the app at the bottom it advertised "download the app". But I'm in the app.
I go throigy checkout and it won't go through even though I've used the app many times. I'm logged in. There's my awwcorrect info and CC info, but it won't process. So we have to order I store. Not convenient.
Please add a favorites option and / or a customization feature so you can have your preferences already set Per person in the family.
Now you have to log in to order every single time. The app stays logged in but as soon as you try and order it wants you to log in again. This makes using the app pointless.
Doesn't work 1/5
By a sub below
App doesn't work can't sign in...
Please add Apple Pay as a payment option 4/5
New App works great, very easy to navigate - withheld one star due to lack of Apple Pay payment option. Please add Apple Pay as a payment option, it's available in-store but not in the app.
Incorporate coupons 3/5
Coupons need to be incorporated into the app, similarly to what Dunkin' Donuts does. I don't want coupons emailed that I then need to print...just show my phone, scan and go.
App Needs a Ton of Work! 1/5
Such a shame, Works ok if you want to order anything standard. If you want to change meat or cheese, impossible. Could be so much better. Hopefully they come out with a new app. Especially would like to save favorites. Use the Starbucks app Jersey Mikes, copy that one!!!!
Online promo code don't work 1/5
By campus man
Promo code online not working. Bait to get you to sign up. Deleted once code not working.
Works but needs Apple Pay. 4/5
I use regularly to order pick up. Must incorporate Apple Pay though to get a 5th star.
By Luna Lu H
Numerous times I wanted to CALL in an order. Since that is not an option- I went elsewhere. Since Mikes is my favorite sandwich place- I decided to try the app. Rosemary Parmesan bread is not available as a choice. App deleted, Mikes won't be getting my money ☹️
Please add ApplePay to payment options! 4/5
App works great, no issues ... add ApplePay for 5 stars! :)
OK app. Needs some work 1/5
Constantly makes me reenter credit card info. Every single time and it's the same info. Please fix
Works great! 5/5
I've been using this app for a few months and it works great! Easy to use and very helpful at finding restaurants near you.
Love their subs, app is ok 4/5
By Train *
It's a bit cumbersome. Please add a place to hold gift card numbers for future orders. I tried to click on "app support" link above and it told me the page was not found.
Removed Capability to Order Gluten Free 1/5
While never really working properly, the app as well as website have now removed the ability to order Gluten Free Options and since the also have not provided an opportunity for direct feedback as most apps have, so I'm filing my feedback here. This app for all intents and purposes is useless to me. It was useful while it worked, now I'll delete it again.
Doesn't let you log in or create an account.. 1/5
By Stephy Cyn
Neither their app or their website allows you to log in or create an account so you can collect "shore points" everytime you order. The points are probably useless anyways. We even tried to create an account using a brand new email address and their system still said we're already a member and or they can't find us. What a joke. They're overpriced anyways. Save your time and money.
It works, but much faster just to wait in line. 3/5
Just like others are saying, there is no time saved using this.
Jersey mikes is the greatest thing that has ever happened to me. It helped me through my divorce, my son dying and my cat getting addicted to heroine. I can not recommend supporting this wonderful company enough after all the love and support i have gotten from them. Thank you jersey mikes and for everything you've done for me and above all else, being a sub above!
Needs a LOT of work! 2/5
It was just clunky. No place to ask for anything extra such as mayo on extra cheese, meat, forgot #3. I ended up calling which was frankly an adventure too but that's another review all together. The only reason it's not a dead on one was I liked the graphic work.......
Add apple pay 3/5
Add Apple Pay. Why would I want to save my credit card information in your crummy app.
Dead app 1/5
This app has not been updated since June, 2016. Apparently they have abandoned it which is a shame because in concept, it would be very convenient. So at this point you cannot see your point balance unless you go into a store and scan your card.
Can't even setup an account 1/5
Entered 2 different email addresses. Both apparently already exist, even though I've never signed up before. When tried the 'forgot password', both emails are not in the system. So... which one is it?? Regardless, app deleted
Slow, but it works 4/5
The app is slow and a bit glitchy, but with patience it works alright.
PLEASE ADD ABILITY TO TIP WITH MOBILE ORDER.
Chicken or the egg? 1/5
Tried to CREATE an account.. says my email address is already linked to an existing account... when I try to LOGIN it says username or password is incorrect.. when I try to RESET my password, app says the email address is not associated with any account. It's a viscous cycle.
Not putting my CC # in another app 1/5
By Daryl Zero
If you want take my money, don't ask me for my credit card number, prompt me to authenticate an Apple Pay transaction. Otherwise, I'll order in the store (when I have the time to wait for my sandwich)…and pay with Apple Pay at the counter.
App does nothing 1/5
This app is useless. It does absolutely nothing unless you sign up for who knows what. Can't even preview anything. Uninstalled 2 minutes after downloading.
App unusable now with iPhone 1/5
This once easy to use app is now a thing of the past. I no longer use, therefore my lunchtime dollars go to another sandwich vendor with a easier to implement app. Sad.
Cell phone number and email address required? 1/5
So convenient 5/5
App worked great! I placed my order, showed up, went straight to the register and got my food. No wait at all, and the sandwiches were awesome as always!
Best sandwiches, worst app 1/5
I couldn't even make an account. Screw it.
Crap App 1/5
Tried ordering from certain store, menus would not come up for me to order. Well I won't be ordering from a store that can't organize a decent app. Wonder if they would screw up order as well!!!
Want to tip! 4/5
I've never had any issues ordering and the guys always have my sandwiches ready and waiting. My only issue is that the app won't let you add a tip when paying!