Online promo code don't work 1/5
By campus man
Promo code online not working. Bait to get you to sign up. Deleted once code not working.
Works but needs Apple Pay. 4/5
I use regularly to order pick up. Must incorporate Apple Pay though to get a 5th star.
By Luna Lu H
Numerous times I wanted to CALL in an order. Since that is not an option- I went elsewhere. Since Mikes is my favorite sandwich place- I decided to try the app. Rosemary Parmesan bread is not available as a choice. App deleted, Mikes won't be getting my money ☹️
Please add ApplePay to payment options! 4/5
App works great, no issues ... add ApplePay for 5 stars! :)
OK app. Needs some work 1/5
Constantly makes me reenter credit card info. Every single time and it's the same info. Please fix
Works great! 5/5
I've been using this app for a few months and it works great! Easy to use and very helpful at finding restaurants near you.
Love their subs, app is ok 3/5
By Train *
It's a bit cumbersome. Please add a place to hold gift card numbers for future orders. I tried to click on "app support" link above and it told me the page was not found.
Removed Capability to Order Gluten Free 1/5
While never really working properly, the app as well as website have now removed the ability to order Gluten Free Options and since the also have not provided an opportunity for direct feedback as most apps have, so I'm filing my feedback here. This app for all intents and purposes is useless to me. It was useful while it worked, now I'll delete it again.
Doesn't let you log in or create an account.. 1/5
By Stephy Cyn
Neither their app or their website allows you to log in or create an account so you can collect "shore points" everytime you order. The points are probably useless anyways. We even tried to create an account using a brand new email address and their system still said we're already a member and or they can't find us. What a joke. They're overpriced anyways. Save your time and money.
It works, but much faster just to wait in line. 3/5
Just like others are saying, there is no time saved using this.
Jersey mikes is the greatest thing that has ever happened to me. It helped me through my divorce, my son dying and my cat getting addicted to heroine. I can not recommend supporting this wonderful company enough after all the love and support i have gotten from them. Thank you jersey mikes and for everything you've done for me and above all else, being a sub above!
Needs a LOT of work! 2/5
It was just clunky. No place to ask for anything extra such as mayo on extra cheese, meat, forgot #3. I ended up calling which was frankly an adventure too but that's another review all together. The only reason it's not a dead on one was I liked the graphic work.......
Add apple pay 3/5
Add Apple Pay. Why would I want to save my credit card information in your crummy app.
Dead app 1/5
This app has not been updated since June, 2016. Apparently they have abandoned it which is a shame because in concept, it would be very convenient. So at this point you cannot see your point balance unless you go into a store and scan your card.
Can't even setup an account 1/5
Entered 2 different email addresses. Both apparently already exist, even though I've never signed up before. When tried the 'forgot password', both emails are not in the system. So... which one is it?? Regardless, app deleted
Slow, but it works 4/5
The app is slow and a bit glitchy, but with patience it works alright.
PLEASE ADD ABILITY TO TIP WITH MOBILE ORDER.
Chicken or the egg? 1/5
Tried to CREATE an account.. says my email address is already linked to an existing account... when I try to LOGIN it says username or password is incorrect.. when I try to RESET my password, app says the email address is not associated with any account. It's a viscous cycle.
Not putting my CC # in another app 1/5
By Daryl Zero
If you want take my money, don't ask me for my credit card number, prompt me to authenticate an Apple Pay transaction. Otherwise, I'll order in the store (when I have the time to wait for my sandwich)…and pay with Apple Pay at the counter.
App does nothing 1/5
This app is useless. It does absolutely nothing unless you sign up for who knows what. Can't even preview anything. Uninstalled 2 minutes after downloading.
App unusable now with iPhone 1/5
This once easy to use app is now a thing of the past. I no longer use, therefore my lunchtime dollars go to another sandwich vendor with a easier to implement app. Sad.
Cell phone number and email address required? 1/5
So convenient 5/5
App worked great! I placed my order, showed up, went straight to the register and got my food. No wait at all, and the sandwiches were awesome as always!
Best sandwiches, worst app 1/5
I couldn't even make an account. Screw it.
Crap App 1/5
Tried ordering from certain store, menus would not come up for me to order. Well I won't be ordering from a store that can't organize a decent app. Wonder if they would screw up order as well!!!
Want to tip! 4/5
I've never had any issues ordering and the guys always have my sandwiches ready and waiting. My only issue is that the app won't let you add a tip when paying!
In today's world... 2/5
...we have so many apps that do son any things. 99% of them need a log in and a password. It would be nice if this app would keep me logged in forever. I'm deleting it after this review. I don't feel like doing a password recovery every time I want to utilize app features. 2 stars because the user interface is decent and features work when logged in.
No wrap or tub option 3/5
Can't find The wrap or tub option.
App worked amazing and the sub was simply wonderful.
They don't know what they are doing 2/5
When you order through the app it seems like they treat you like they are doing you a favor when you walk in. First, they let four or five other customers pay before they acknowledge you… Then when you try to get their attention they shrug you off like you are being bothersome. I might as well just a gotten in line and ordered and I would have been out actually FASTER.
There are bigger problems in the world and I am just fortunate to be getting a sandwich… But They need to get their process and procedure for ordering through the app and "cut to the head of the line" down before really pushing this bigger. Shaking my head... in Goodyear Arizona.
You have to wait for your sandwich anyway 1/5
The app orders go to the back of the line and the employees work on sandwiches of customers that are there already. They don't start making your sandwich until you show up for pick up so you have to wait anyway. Making the app completely pointless.
Great subs, worthless app 1/5
By Lex Leviathan
Almost always enjoy the subs but the app is crap. It won't let me order or check my shore points no matter if I enter the card number or the phone number.
Update menu! 1/5
Can't order a pickle as a "side". The only option that shows up is chips.
Only able to connect thru wifi 2/5
Subs r awesome the app needs a lot of work can only connect thru wifi can not get shore points or store locator over Verizon LTE network
Used to eat jersey mikes a lot 1/5
By Jersey mikes phucked me
Got double billed using the app 1st time I used it ! Don't do it!
Implement a better login system, save my username and password and or implement finger print login for crying out loud.
Most frustrating app ever. Two stars for this garbage.
App needs major work 1/5
App charged me 3 times. Called and they said they had an issue with their server and should be fixed in a few days. $30 sub
Nothing works 1/5
By The always crashing app
Updated my iOS and literally nothing loads - only page headers and rest of page is blank. Deleted and installed again and same issues. It's utterly useless
The app was easy to use and order was ready when we arrived. Only complaints are not having the kids meals and the daily specials. For example Tuesday's reg. Subs are $6 with $1 to add chips and drink. Did not see the special pricing option however we did have the special for first app order so it was half priced but would have been even cheaper with the special daily pricing as well.
Horrible App 1/5
Jersey Mike's will never get another dime from, sandwiches are subpar yo begin with. Wasted my time taking orders for employees on the app and made sure i hit save twice after i named each sandwich. Went to go check out there was nothing saved for me to order. Some of my other co-workers ordered on a pc with no issues. App is garbage.
Where's the kid's meal? 3/5
By Julie A 811
The app works fine for me, but I can't find the kid's meal anywhere! As a mom of two little ones, I'd love to be able to order from my phone and pick up quickly in the store. Please add the kid's meal to the app!! Curbside pickup would be a wonderful added feature as well!
Missing Kids Meals 3/5
The app works fine for me… never had a problem redeeming or earning points. What IS missing is the ability to order kid’s meals using the app. This basically eliminates families from being able to take advantage of mobile/online ordering!
Best subs hands down 5/5
By Morgan Harrison
Love this place!!! The food has always been great. The staff has always been friendly and they are fast. I love the new app. It was very easy to use the first time I tried it. I love the promotions they run every once in a while to give the customer a discount.
No option to order kids meals on the app
Great app and deals 5/5
I love jersey mikes and their email list has sooooo many good deal on it
Utterly useless. Can't even create account. 1/5
I'd love to use this app but I can't even create an account without the app telling me that "An account with this email already exists" even if I just make up a fake one. I tried 5 different addresses with the same result. Clearly it's just broken on their end and they don't care enough to fix it. Don't waste your time.
Missing Apple Pay 2/5
This app needs to add apple pay as a checkout option in the app. Faster and more secure. We are waiting....
The app is a whiz! Had my order and payment completed within a few minutes. Thanks Jersey Mikes for years of awesomeness!!!
Where's the offer?????? 1/5
At the store there's a sign that claims you'd get 50% off on your first online order. I got the app and there was not such an offer reflected on the amount I was about to pay. Deleted the app and will not use the online service anytime soon.
Not all bread options available 1/5
I seldom use this app because I like their Rosemary Parmesan bread but the app has only ever provided White and Wheat bread as choices. Bummer. I keep checking the app to see if ever gets added as an option and so far still no Rosemary Parmesan. I suspect a LARGE number of potential users are avoiding the app for this same reason - they want their preferred bread choice. Please add this!
Doesn't work 1/5
By Dexter Dreaming Darkly
Back to broken. So frustrating. Try to place and order and it says I've been logged out for security reasons. Nothing I do works. I've taken my business elsewhere multiple times because this doesn't work. I hope some at JM management reads this...