Won’t reset password 1/5
By Was good now horrible
Joann really needs to get it together. They are sucking hard core with their app maintenance. I uninstalled the app for a while and tried to install and use again and it keeps prompting me to call customer service to reset my password. Definitely will tell people to avoid the app at all costs.
bonus coupons do not work 1/5
They say that when you download the application there will be a coupon but it does not say it, they should correct that.
Cool app 5/5
By Nicho mangiore
New experience from the old app.
I hate this new app ! It won’t apply my coupons !!! Hate it ! 👅
App is useful, easy access to coupons, which is why I downloaded this app. Don’t mind signing up at all, I want to save money!!
Disorganized and not stocked store 1/5
Joanne’s fabric has some many store and most are so disorganized and not full stock. Also, many of their fabric are old and frumpy. If you want nice fabric go to a quilt shop or big city.
Can’t sign in 1/5
I entered my email address and password, but nothing happens. It keeps showing the sign in page.
By msp awesome
New App Needs major help! 1/5
By KBs Style
Back button does not take a page back to previous page. It takes you right back to the home screen.
When choosing for pick up at a store you have to resign in to checkout. Sign in fails with FB login no matter how many times I tried.
When choosing pick up at store the PayPal option disappears! 😠 It shouldn’t matter if I selected store pick up on how I pay on line. If it has to do with address for shipping get it set to default to the store pickup address. Request ID at pick up along with order #.
So I try to search out issues with why PayPal disappears for pickup. I go under ‘help’. I find the cog icon. So I try to find mine on the app. Not there. So I noticed how the App actually is the web site that comes up. So close the app and go online and try to sign on with FB. Login did not work. So I couldn’t trouble shoot to find an issue with my payment set up info ect.
The check out cart needs lots of help too. For example once you get to the 3 tab page, you can only go back to the 2nd page. You can not go back to the first tab. There should be a cancel on the 3rd page. I had to jump through hoops to get to the first tab to clear my cart. I finally gave up. I just hope when I get to the store today they have the yardage I need of black interfacing.
Then the search bar on your site will not let you click on the drop down word item suggestion below. It’s set up as only a suggestion. Why have it if you can click it to go quickly to the item your searching for.
The old app and old web site worked really well. This is a complete failure.
Update or Downgrade? 1/5
Please, have the app rotate with the phone or iPad. It doesn’t rotate when the device is turned a certain way.
Update: 10/26/17 —Please, make projects a choice. What happened to the original app? Can we have the old one back?
I see I'm not the only upset one 1/5
I don't like the new app at all. However, I wouldn't complain except for that appalling arrow at the top that doesn't send you back a page - like EVERY OTHER APP- but sends you clear out of the JoAnn.com and back to the opening of the app. This loses all searches, all filters, all anything. Nope, can't use it.
Doesn’t even work 1/5
App doesn’t even work.....Can’t search for things, can’t look for coupons, can’t do anything. Useless
Coupons working better 5/5
I am starting to get personalized coupons when I log in
Not use friendly 2/5
Very difficult to navigate the app. When shopping it keeps sending you to the home screen before you can narrow the search and have to start over.
Just downloaded the app.
Can’t make an account. Can’t locate a store. Can’t view coupons. Wow.
I can’t read the ad!!
Don’t you want me to shop there anymore??
HINT TO THE APP DESIGNER: Make it auto sense the device and resize to fit the screen. **AND** let us switch to landscape if we want!
Deleting the app.
iPad Pro (12” screen)
I really wish I could give it a -5 score!
Jo Ann 2/5
By Patsy leospena
Just want coupons
Coupon disaster 1/5
I can’t ever find a coupon that is available. The main reason I signed up for this was the information. I don’t want to always put in my life history.
NEEDS BARCODE SCANNER 2/5
I can't seem to find a barcode scanner. It helps business owners with inventory!
I love Joanns and was so excited to have an app where I can make shopping lists and find what's in stock. This app does NOT do that. It's basically impossible to create a shopping list u less you want to search through a bunch of random crafts. Totally useless.
This new version is awful 1/5
Whoever designed this new version obviously doesn’t understand what we all need. You can’t even search for products. Terrible. Oh, and please update the iPad version but do a better job than this app. It doesn’t work at all. Give us something we can use, please!!!!!
Too bad for those crafters who want to learn how to crochet 1/5
Sad when a FREE crochet pattern from Joann's--- "Benjamin the Peng-u-in" is written incorrectly ,and this pattern is for beginners ----- pattern #15227812 BBYRN
For baby yarn.
The "counts"for the second row is incorrect. after the second round it is
22 total single crochets NOT 24.
You cannot end up with 24 single crochets after a round of 16 total, doing a repetition around of : 2 single crochets in next single crochet , 1 single crochet in each of next 2 single crochets. Ya end up with 22 total single crochets !
I'm a weekend - crocheter somewhat intermediate level who CAN read patterns.
As 26 year educator kind of appalled that Joann's does not proof read patterns.
Don't pull out your yarn (or hair for that matter ) ladies and gentlemen
Just stick with the Leisure Arts books , use those patterns. They are foolproof , well written
ESPECIALLY FOR THE BEGINNERS WHO ARE TRYING TO LEARN AND COME INTO THE ART OF CROCHETING.
Hey Joann' s , cute penguin though.
what's the point? 1/5
I do not understand why it is so hard to buy products from this app, that is really all I wanted for. this is really just a waste of storage and time at this point.
Frustrating Update 1/5
I hate to write a negative review; but the new App update is really irritating me. I loved using the older version because I could click on the link at the bottom of the screen on my iPhone to see what items were on special in the most recent weekly Ad. When I try to do that since the update, I can still see the weekly ad, but I can no longer enlarge the screen or zoom in to read the details. For example, for some reason, I didn't receive this month's JoAnn mailer. I needed a McCall's pattern that I've been waiting to buy on sale, since it is very expensive normally -- more than I'm willing to pay when not on sale. So, I thought, no problem. I'll check the iPhone App. However, when I got to the online page with the pattern sale listings, it was way too small of a print to be able to read the sale dates or pattern types. Very frustrating, since I the App wouldn't allow me to enlarge the box on my screen. So I called my store directly, asking if McCalls patterns were on sale that weekend, (Sept. 15-21, 2017). Although the person on the phone was very nice, she erroneously told me there were no patterns on sale that weekend and that I had missed the McCall's sale, which she said was the week before. Although that was disappointing, I still went to the store for another item and to see if any other patterns were showing up as on sale in the store itself. There were no signs out for any pattern sales in my store (in Webster, Texas). When I checked out, I mentioned my situation to the cashier, who was totally clueless. She said the reason I hadn't received a flyer for the month was that there hadn't been one for September -- which was inconsistent with the dates of the online mailing flyer for September, and a scenario that I'd never encountered with JoAnn's in decades of transactions -- which totally contradicted her assumption. Secondly, she reiterated what the person on the phone had told me, that there were no patterns on sale that weekend. (I cannot say whether patterns would have rung up at the sale price despite the store emplyee's misunderstanding of a lack of a sale, since I took them at their word that they had no patterns on sale, and didn't buy patterns that day.) However, today, from a different device, (an iPad, instead of an iPhone), I am able to see the September mailer and enlarge the area of the screen to see that, yes, indeed, the pattern that I drove an hour to get last weekend was supposed to have been on sale that day. Needless to say, that was very irritating. I had been unable to prove my assertion that the pattern should have been on sale, since I couldn't enlarge the screen shot on my iPhone, both the phone person and cashier were making false statements, and the fact that there was no sale Ad posted in the pattern department either. Very unsatisfactory service on all fronts!!! Some of you may think my phone App wasn't up-to-date, but let me assure you, I had updated it that morning, as I do every week on the same day, first thing in the morning. To verify that I hadn't forgotten, I just tried to update the App again, but it says my JoAnn's App is current -- yet it still doesn't let me enlarge any area at all. Soooo, even if the Ad pictures look interesting, there is no way to read what it says, period! Totally useless to me!! Get your act together JoAnns! In case you haven't noticed, even if you no longer need to compete with Hancock Fabrics (who always stood behind their products and Ads), Hobby Lobby is still an option; plus people can skip shopping in your stores and buy goods directly online now! Think about that. Too sad! Too bad! 😟 please fix your problems.
Can’t use at all 1/5
I can never get coupons, can’t sign in, and it will never find my store. This app is absolutely useless. They should stick to mailing out coupons.
New version is bad 1/5
It is not user friendly. It use to be so easy to shop on the app. It's very hard to find what you are looking for and now it has pop up coupons! I like the coupons but they will not go away. It has been rendered useless. Please fix it. I loved the app and Joann's.
Apple Wallet 2/5
By Cheryl's iPhone 6 Plus
I miss the opportunity to store my coupons in Apple can you add that feature back… please.
Zooming in on the adds 1/5
Not fixed all the way yet but getting there.
It's nice that you corrected the app so the products are shown below each page of the add. But, we still can't zoom in on the products or pull up the product details. Please fix this. Let us zoom in on the add pages as well as the info below each page. Peggy
Please fix the app so we can zoom in on the adds. I can't read the add with the tiny print or even get a good look at the product. We need to be allowed to zoom in. Also, why can't the app show below the page the items on that page as previously the app allowed for this.
I downloaded the app three times. Each times comes up restricted website. This app is useless! I hate it!!
A typical product from this company 1/5
This app is terrible. I don't want to create an account. I am already shopping here. I don't have a choice. The only reason jo-Ann's gets along is because in most areas, it's the only game in town. Mark my words: the minute a viable competitor steps up, joanns will be a memory.
Oh, and it would be nice if the app actually WORKED when you tried to sign in. Smfh
UPDATE: I was told by an employee of a store (tiredly) that I should re-download the app. How about the app actually work when I need it to instead?
I hate the new version of this app. I use this app to find items that aren't in my store, and for the coupons. I hate that I have to have a log in!! I hate that as soon as you open the app you are put into a search area for tutorials!! Why have you done this?!? I don't want tutorials while I'm shopping!! I hate that you have to go to several different areas/menus to get to the search the store/online function!! The back arrow at the top of the screen takes you all the way back to the main app...where you can search tutorials, not to the item you were looking at before!! Then you have to start all over! It is not user friendly!! Hate, hate, hate it!! I was so frustrated the other day I walked out of the store and didn't buy anything!!!
for phones only? 3/5
I use and love the old JoAnn's app on my IPad, but this new app doesn't seem to respond to rotation of my device to horizontal mode. It only shows a tall image lying on its side. Is this app for phones only?
Requires iPhone update 2/5
Dislike that I would need to update my iPhone to use this app 😖 because I've not had good experiences updating to the new IOS and and don't want to kill extra space on my phone I choose not to update... Wishing the JOANNS app had a option to run on the older IOS
Can't checkout or use coupon 1/5
The only thing is getting the bonus coupons. Could not check out or use the bonus coupon. Don't know if I can go online and use the coupon code. Coupon does not show up when log in online. Also website still has the item on sale so I can't use the 40% coupon. Item is not on sale in the store. Please fix this. Used the old app all the time.
Used to be good, now useless 1/5
This app used to work just fine. Now the constant having to sign in (which doesn't work) & not remembering the set store. I've stopped shopping here bcz I can't access coupons as easily as I used to.
Disappointed that search doesn't actually search products 3/5
The Good: Coupons and Weekly ad are easily accessible and work well.
The Bad: The search icon on the top left hand corner only searches projects and people. Searching for products is buried behind More > Shop joann.com, which just opens a web view. So I might as well just use Safari instead of this app.
Suggestion: native product browsing with the ability to find products in store and add them to your shopping list.
Massive cellular data usage 1/5
I found this app used 1.2gb of data over the last month. Considering I did let even open it (I only use it for coupons when shopping with my wife, so on occasion) this is crazy.
It's good but... 3/5
I like the app, but it's not what I thought it was. I wished that you could actually search for products instead of just projects. That would be a lot more convenient
Hard to Navigate 1/5
When I click on something to look at it. It doesn't take me back to where I was. It starts my search all over again. There isn't a back to previous at the bottom.
Pretty much useless 2/5
By Sewer Karen
Some things never load on this app here as other stuff loads immediately. I have yet to see a current ad on the app. Only a blank screen. It never remembers you so every time you pull up the store you are yet again putting your zip code in. I would rather just go to their website.
Extra steps? 1/5
Why oh why would you add extra steps to get coupons? The only thing I use your app for is coupons. Adding extra steps to this seems silly (stupid?). Why do I have to save it, then click on it.
I'm really not enjoying my experience since the update.
Constantly have to start my search over 1/5
By Zulily lover but....
I don't like this app at all.
If I'm searching through several pages for an items & click on it to view it, I am then unable to return to the previous page. So say I am on page 7 of the planners & journals and I open a product to look at it, I can't return to page 7. It brings me back to my homepage on the app and I have to start my search all over again.
This is too time consuming and too frustrating. I'd rather spend my time & money at Michael's crafts, which has a very easy to use, new updated app.
I love jo-ann stores but... 1/5
The app (and the store, for that matter) have to come into this century. This update is the reason I won't use the app anymore. My primary interest is not jo-ann inspired DIYs- I want to see what product is available at different locations near me, and using iPhone internet browsers for the same purpose is not seamless as the previous app. Please change it back.
Needs to be able to scan and save receipts 4/5
The Walmart app has a very nice feature where you can scan the bar code of your receipt and it saves it in your account so if you ever lose your receipt, you can easily look it up. Also, if you can't remember when you bought something, you can search your saved receipts for the item. This simple feature would be sooooo nice in the Joann app so that I can search for my fabric that I bought.
Also if the Joann app had another feature that the Walmart app has, which is to be able to scan the barcode on merchandise to look up the cost.
Super Annoying 1/5
I'm just here for the bonus coupon
Too much data! 1/5
I just deleted this App from my phone!! It used way too much memory! Why should a shopping/ coupon app hog up data space?!
So many things wrong 1/5
This is for a retail store, yes? Then why make the user drill in to find the products? The coupon interface is remedial. The experience is obviously not designed with the user in mind. Shame.
Old app better 1/5
Wow, they screwed us with the new app. Coupons now take so many extra steps to use. It's bad enough waiting in long lines to check out or get fabric cut, now they want to waste more of my time with this crummy app. Oh and to get more coupons, you have to make an account. Disrespectful company gets less and less of my business.
Sends notifications for coupons that do not exist 1/5
Will send me notifications for coupons that do not exist. I will receive in-app messages for 20% off total purchase or other "flash sale" coupons, only to click on them and be redirected to the coupon listings where they are miraculously absent. I can't decide if Joann's is intentionally deceitful or if the app is just buggy.
Do not like newest version. 1/5
I do not like the newest version of the app. You open up to a screen that directs you to DIY things and other areas of the app when all I want is to be able to get to the supplies. So after taking 5 minutes to find where I need to go to search the supplies, I have a hard time keeping the app on the pages I'm looking at. I'm trying to search for specific items and keep getting redirected back to the main part of the app. I hit the big arrow to go back to previous page, which what every other app has as well as the old version, and kept going back to the first page you see when you first open the app. I don't care about all that BS. I care about finding the supplies I need to create products my customers want and need. Yes, you have the DIYers, but you also have business owners using your app and purchasing supplies from you. At least make an app for the business owners and give them special attention with discounts that are different from a normal customer. And I mean, close to wholesale type of discounts. Plus, keep holiday styles of fabrics in store for longer periods of time and let business owners buy up the rest after the holidays. So they can stock up for the following year. It's just suggestions, but at least give the app an easier way to navigate. The current way is confusing. 8/1/17