Can’t access current camera roll 1/5
This app used to be decent but it seems to have gone downhill. I love being able to email my loved one but now I can’t access my recent photo roll on my phone. It only gives me the option for old albums saved on my cloud library. What a bummer that I can’t sent updated pics. Please fix. Thanks.
I loved it at first but now dislike it so much 2/5
In the beginning everything seemed to be working, emails would go through fast. Now weeks pass and I don’t receive the emails from my loved one and vise versa. I pay for stamps I do everything right and it still delays. Not content
Let’s you send money. But locks up when sending the free e mail with your payment.
Doesn’t open anymore 1/5
I downloaded the most recent update and now the app won’t open. It just spins and tries to load.☹️
Fix the problem 1/5
Your app is really frustrating I haven't been able to send an email for 3 days now it's freezing up apparently because it say it's updating well if it takes that long then you need a new plan here people have family members they can't talk to because of your mistakes I paid money for stamps to Email and purchased phone time that I'm not able to use so what now From the reviews I've seen it doesn't look as though too many people are satisfied how long will it take for your company to properly address people's issues and concerns or do we get ignored and our money stolen and a thank you for the review
Will not allow to login 1/5
After update on last night cannot log in to jpay its so frustrating. Ugh 😑
Great for inmates, their families and friends...everything you need located in one convenient app! Email is faster than sending a letter by mail, but it is slow (especially on the weekends) and can take up to 3 days unfortunately
Seriously disappointed 1/5
Before the update I would write and couldn’t see what I was writing because the space wouldn’t expand. Now, I can’t even send an email because after writing I get an empty box when I try to send with the option to hit ok but nothing happens! The box usually said the cost of email and remaining stamps so now what? I can’t even write, that’s what!!! Come on people!!! Fix! Fix! Fix!!
I loved this app. However since the update today I haven’t been able to send any messages. Please fix this so messages can be send via this app.
Update doesn’t work 2/5
The latest update has a glitch so when you type an email and click send, then only a box with “ok” pops up. Clicking this ok does nothing. The message used to come up and tell you how many stamps you have and how many it’ll take to send your email. Now it just has the “ok” box that does nothing. Should’ve tested this before releasing.
Unable to send pictures on app 1/5
Receives a error message when I try to upload pictures to send from app. If I login from the website it will upload and send with no problem
The latest version of this app is terrible 1/5
By Loyal Publixer
I can not back out of any part of the app. I needed to buy stamps then write an email. I bought the stamps but there was not back button to go back and do the email. I had to shut down the app complete the. Open it back up to get to the email. I had 3 unread emails. After I read each email I had to close the app completely and restart it just to get to the next email. After doing that for all 3 emails I attempted to reply to the email but I couldn’t see what I was writing and the screen didn’t scroll up as I typed. As I typed the words ended up below the keyboard where I could not see them. I tried to backspace and that was a disaster. I’ve given up and I’ll attempt to reply on the computer. The concept of this app was great but this last update has far too many glitches. It’s supposed to get better not worse. And the fact that the last update was in November and no one has tried to fix it since then is awful. The app in its current state is useless to me.
Can't see what I am typing!! 2/5
JPay is extremely convenient except it does not expand so that I can see what I am typing in email. Also, sometimes I can't see all of the message that I receive. This is the reason for me giving 2 stars instead of 5.
No Customer Support 1/5
This app bites. I have an account and it won't let me in to use it, constantly telling me my info is wrong and with no way to get help and fix the issue it forces you out of the app and leaves me very frustrated. With all of the money these folks make off of the prison system you'd think they'd invest in a FUNCTIONAL app. Thumbs down.
Can’t email 1/5
By Pop diddy
It’s something wrong with the app. Won’t allow to email any inmates
Keyboard connection 2/5
I couldn’t see what I was typing because the keyboard was in the way. Also the app crashed right at the post confirmation moment. So maybe my money got sent, maybe not.
Email messaging 4/5
I have a problem when writing emails too. Since you updated your app I can’t see what I am writing and if I make a mistake it’s hard to see the mistake to change it. I have to tap on the message once to see what I wrote and than if I have a typing error fixing is a pain too cause I can’t see it to fix it. This needs to be fixed so we can see what we are typing. Than I can fix my errors as I type too. It’s hard to explain what happens but I am trying the best I can. Anyway, I hope you can fix this problem. I would’ve given a five too but I can’t because that needs to be looked at first and fixed. Fix that and I will give you a five star rating.
Video Visit 1/5
Everyone doesn’t have a computer or laptop yea u can video gram for 30 seconds but what if you wont to video visit For 30 minutes they should invent the iPhones or any phone to work with the video visit long as its has a webcam or speaker period they need to look into it
keyboard issue 1/5
By 10000 lakes
What’s up with the new keyboard, covers up the text I’m writing in my email. Can’t change keyboard size or position. Come on for as much as you charge get some decent developers to rewrite this thing.
Horribe App 1/5
They take everyone’s money but cant even build a decent functioning app. I cant even save pictures from my loved one! & To make matters worse I emailed jpay several times & they don't even help. It took them a month to get back to me & they didn't fix the issue. They just sent me a computer generated response! smh!
Keyboard and attachments 🤦🏽♀️ 4/5
I’m having an issue with the keyboard blocking my view of what I’m typing. I am also having issues with attaching pictures with my email that I’m sending. It won’t attach. Please fix!! Otherwise thank you for making it easier to get in touch with our loved ones.
This version has glitches 3/5
You can only type about a paragraph and then you can’t see what you’re typing - it disappears behind the keyboard and won’t scroll down. So it’s become useless for emails more than about five lines. It also cuts off the last line of incoming emails.
Also it now won’t access photos on the phone, it just shows a weirdly random tiny fraction of the photos. So that function has become useless too.
And the saving of drafts seems like it’s gotten unreliable.
I’ve always been happy with this ap before but this revision was a lemon - hopefully it’ll be fixed soon!
No photos 1/5
Won’t access all my photos giving me a hard time needs a photo update and not sending my emails
The update is crazy I can’t see what I am typing because the keyboard is up so high. Like after a certain point in typing the words are underneath the keyboard which is crazy because it doesn’t move with the page. Please fix this and let us read the emails without pinching to see what’s at the end of the email. Appreciate it.
Will not let u log back in 1/5
I was told about this app do I downloaded it to speak to my nephew, the next day after putting in all my personal info, including my card number, it will not let me access my account or not even recognize my nephew number. It took my stamps, my ID, and now I don’t know who’s accessing my information!!! Is this a scam????
Love this app 5/5
My husband is in incarcerated & we can email each other through out the day & night I love this app 5 ⭐️⭐️⭐️⭐️⭐️stars
Too many glitches 1/5
By Pluto status 101
I currently have the iPhone 8 plus and I can’t buy stamps nor Can I see an option to email or video. Only screen I can access is to pay money.
Problem with getting photos from phone when trying to send them never did this b4 but now this is my issue with jay pay
Email glitch 2/5
By chad mincher
Keyboard doesn’t go away if you switch between apps. It covers half of the screen. Drafts in emails need to be saved in real time a avoid having to restart every time the application glitches.
UPDATE PLEASE 3/5
Good app too many bug issues
Two Stars 2/5
It used to work well, but now it is always slow now. When I try to send a picture, email, or video it is loading and loading.....Never loads and sends out. I’ll get lucky sometimes 😩
I tried to log out and sign back in and same problem. My internet and phone network works fine so I do not understand what is going on.
Dev doesn’t keep app running properly 2/5
With the amount of money JPay makes from people trying to keep in touch with their family & loved ones they really need to use more of it to keep this app running. Its constantly freezing up, crashing, continuously loading, not loading or not sending messages when it says it sent. It’s ridiculous, other peoples time is valuable too JPay
Worst App Award Winner 2017 1/5
Arguably the worst app ever developed. Given the cost of all the services you’d think the States and Institutions would demand a better consumer facing service. That is of course unless their pockets and campaign coffers aren’t being lined by JPays contributions to the PACs and individual discretionary funds.
App doesn’t even open up 1/5
So the app was working OK In the very beginning. Then my keyboard wouldn’t expand while typing so I had to close it out save my draft and open it up again. Now the app won’t even open and when it does open it backs out and takes my back to the homepage on my phone. This app needs some work done to it.
Keeps crashing when I try to open my inbox
Needs Some WORK 2/5
Good company to keep in touch with those incarcerated but the app fails everytime and how much money they make it should work a1
App not opening 1/5
All of a sudden today the app won’t open to see my emails. I can get to the main page where you click on email then the app closes again. Please fix!
By Roger Samuel
Just downloaded the app today & it had no issues setting up the payment arrangement & purchasing stamps. But I just received my first email notification & I can’t even read it bc it’s “loading” & then it just blanks out & returns to the home screen. I have yet to be able to read the email & it’s been 25min. This is purely ridiculous.
Won’t work 1/5
I’ve been using JPay since my sons father was incarcerated. But now the app won’t even open? Just stuck on loading. Great.
Terrible App 1/5
This app is awful. Since the recent upgrade I am unable to see the whole message. You can’t even scroll through the whole email. There is no help desk or IT available to solve this issue.
It’s okay 2/5
I think it’s a bit pricey.. for every picture you send it’s an extra stamp.. I honestly would continue to write letters instead but the only thing thats got me using this app is that the communication is faster and you can send videos.. I haven’t tried the video feature yet I won’t be surprised if they charge like 5 stamps for that..
The Worst App 1/5
First of all, I can’t even log in. It takes you through the screens to put your email and password in, then the inmates info, they show you what the inmates prison offers, and then it says “create an account” ...and I ALREADY have an account. So annoying. So I have to log on through the website. I have an iPhone 8plus. I hate jpay and everything that comes with it. You would think all the money you spend you would get a working app lol so sad
Best inmate app ever 5/5
The app works wonderfully for me. It allows me to send a email
A day. The only thing is I wish for Missouri it will allow us to add a attachment. (Which is supposed to be added when the inmates get their tablets But other than that I can’t think of any reason to take any stars away. As a minister here in southeast Missouri I use this app a lot.
Not so good 5/5
Though I processed a transfer once using my iPhone, today when I try to use the app, all I get is a white background with a small black and white image saying JP and nothing else. Clicking on the JP changes nothing, so other than this additional page showing JP, it does nothing when I click on it and never takes me anywhere I can enter my pay info. I decided to delete it from my apps and try reloading it. If it still won’t perform I guess I will try it on my laptop next. Something is wrong, for sure!
Love it 5/5
I can help my loved one so easy with this! I love that you can send attachments! Great app!
What’s the point of the app. 1/5
By North Philly Anwar
It’s easier to just go online and send money. This app is the worst. I tried to use it a few years ago and it didn’t work. Same issue, I cannot select the name so I can send money.
Fix it! 2/5
I hate use this app!!! Snap n send doesn’t work at all on the iPad. Every other time I try to use it on my iPhone or iPad it’s always says “The System experienced an error and this file could not be uploaded. Please try again.” It’s been doing this all day!!! What the heck!!!
Fix this mess and quick!
Love it but... 3/5
I think the app is great. However it will stop showing me what I’m writing. Which is super annoying. I tried closing out and reopening and it still doesn’t fix itself. But I love how easy it is to use!
I literally can not see past where my keyboard is when I am typing messages. I don’t understand sometimes I can and most of the time I can’t so I have to guess at what I am writing. PLEASE FIX THIS!!! It’s happening on my iPhone.
Fix it pls 1/5
Couldn’t read the rest of the message. I mean I couldn’t scroll down to read the rest!!!!