Fix please 1/5
Unable to see what I’m typing
Needs work 2/5
Can only send mail to one person. Will not let me change the person on who I want to send the email to. Very frustrating as it is the holiday season!
The snap and send Never works and I have tries more than once and from a different iPad.
Fix the snap&send 1/5
I have to keep deleting this app. To reload it so I can send more pics
Needs another update 1/5
By B-rad loc
Used to work just fine. Now needs some major bug fixes.
To send money this app works great but to use it for anything else is frustrating my Front page of this app with the options of “music, emails, money and video ” will not pop up it just goes right to the send money page when I get on so frustrated can’t send a email 😡
Email glitch is an issue 3/5
I’m honestly torn which rating I should give so I’ll go with 3.
I love the app. So convenient to keep in touch with my loved ones. Faster than sending letters and easier to keep in touch. With many options to sending 30 second videos with the option of sending stamps to them so they could send one back free of charge for them. Email where you can also send a picture also with the option to send a stamp so they could write back free of charge.
Email is where my rating drops down from a solid 5 rating to a 3. When typing an email occasionally my writing space doesn’t expand while I’m writing so I can’t see what I’m typing. I will get out of the app, close the app, and reopen. So frustrating when you don’t know if it’s going to fix itself or not until you write
enough to see if it will expand or not. If this issue was fixed PERMANENTLY then I would change my rating to a 5 :)
Don’t you just love companies benefitting from the suffering of families 2/5
You gotta love the industrial prison complex! Am i right ladies? ;)
Will not let me scroll to ready letters, and will not let me read all of what I have written.
If I’m emailing. And I go past the keyboard it does not scroll down.
Went Downhill 2/5
The app was working just fine and now it decided that it won’t scroll when I’m typing so I can’t see what I am typing after a few lines. Otherwise it’s very convenient.
What gives? 1/5
The app has gotten buggy! Fix it!
Not getting my emails. 2/5
I’m not getting my emails they day that they send them to me. I’ll get them days later.
Good but not better 2/5
The good part about the update is that the emails and snap and send get there faster than it used to, where it would sometimes take one to two days to send. The only thing now is that the margin is to big and you can't see what you are typing while you are typing. Constantly having to go back and forth to see if you spelled it correctly or if you got your point across. Plus when reading your love one's email you can't see the last line of the message without having to pinch the screen to pull it back when using the app on your phone.
I’ve had no issues with this app for a month, now all of a sudden I can’t see what I’m writing in an email. My email won’t scroll down. Please fix this issue.
Brian Cuddington 1/5
They raised the price to a minimum of two stamps. Today it cost me 3 stamps. I used to send my granddaughter a daily email. At 2 stamps minimum it’s doubling my cost. I can’t afford it. I’m going to cut way back on JPay’s and use the U. S. mail more. It will save me $30 a month. Plus the app is screwing up. More money and the app is junk. If everyone cutting there JPay’s way back. They would reduce the price.
Went Downhill After Latest Update 2/5
Ever since the last update, this app is terrible!!! In fact, it’s gotten so bad I now have to open the jpay site through Safari to reply to my hubby and LO’s messages since the keyboard function is completely screwed up on the app. At this point, the only thing I’m using the app for is the notification feature alerting me when I get a new message, and even that is not always reliable. I am on the verge of just deleting the app altogether. The app was great until the update. Now it’s virtually useless. PLEASE FIX!!!!!!!!
Too many bugs.. 1/5
I write a email and after so far down it won’t let me scroll to fix errors and then I go to report and issue and it says I don’t have an email set up which I do so I can’t even send a report to fix anything even if I wanted to! Please fix these bugs
I really like this app. 😊 I haven’t had any problems with it‼️
Ok I went to the upgrade. Now All I get is a “stay connected” ad. Where is my jpay account? How do I use it if it will not upload? Where are all the letters I was saving? HELP!
The App only allows me to go to my email and snap n’ send. Where are the other options?
Never sends my emails with attachments. My loved one thought I was ignoring her for two weeks because nothing would go through. It takes my stamps and my money with no problem though.
Over all A++ 4/5
Great way to stay in contact with a loved one. The app usually functions fairly well at times it is down and won’t allow me to log in . But for the most part my emails send pretty fast , receiving emails varies day by day.
I hate this stupid app. The more they update it the more it doesn’t work properly. It’s a pain trying to send pics for hours straight and get no where. I wish I didn’t have to use it. It doesn’t even deserve one star.
Fix bugs and add Video Visits 2/5
The most recent update is terrible. Before it let me log in once and that was it. Every since the update, I have to enter my super long email and password every single time, so super annoying. Also INDIANA offers video visits and it would be a phenomenal addition to be able to do it from the phone app and just not on a laptop.
App not working at all 1/5
The app just buffers when I try to open it. Deleted from my phone, tried to download it again & it just buffers. Never downloads. 👎🏾👎🏾👎🏾👎🏾
Sending pics. 2/5
For some reason, I can’t attach pictures. Fix plz!!! ASAP!!
This app update is buggy 2/5
By Michael David Morrison
For. App for a State agency it is poor. After sending money, you should be able to send a short note. But the send button does not work.
Attention to details clearly isn’t a concern here.
JPays whole system seems out of whack at the moment. 2/5
JPay- why do you keep updating your design?! No one wants that. In fact the new design is the most irritating thing I could imagine. I hate having to wait for the design at the start to load, I hate having to log in every time, I hate that you've wasted money on this.
Why can't you focus on your service? We don't care how it looks, we just want to talk to the people we love.
So slow! 1/5
PLEASE MAKE THIS WORK FASTER! I wait 3-5 minutes for EACH screen to load!!! This app makes me want to bang my head against the wall! PLEASE. Have mercy on us!!
New update 1/5
Whatever “bugs” you fixed with this release is causing many other problems. I’ve sent a few emails with attachments and when they get to my husband there aren’t any and also show in my sent with none either. Lost stamps!!
Also, I’ve been trying to send numerous emails with attachments over the last few days and it gives a wrong attachment count when I attempt to send, takes stamps for it, then acts like it doesn’t send. When I try and compose another email the previous one is still there just like I didn’t send it. This is very frustrating!! Customers can’t even talk to anyone who can help with this. They give no cause or explanation. I’ve been told that I would have to open up a trouble ticket and wait for a response. That’s unacceptable considering all the money I spend on your services.
Please fix the issues that are going on!!
I’m sure no one will read this tho~~
Bug bug bugs 1/5
This thing won’t let yo read a full message when Webb you log in it keeps jumping to other messages
I can't scroll down enough to read the end of the message
Horribe App 1/5
They take everyone’s money but cant even build a decent well functioning app. I cant even seen picture’s without getting an error message! Ridic. step it up please!
By Mark Marietta
This app is among the best I’ve ever used.
Works fine 5/5
I’ve never had any problems sending emails.
Eh...it’s good for what it is 5/5
Nothing real fancy about this app, but is does what it says it will. Send money, send messages back and forth, and reload their accounts.
Too many issues. 2/5
As my title says, too many issues. Don’t want to waste time writing them all out. Just know you will have issues when using it.
By Brandi l. Edwards
I love this app.
Latest update 2/5
Idk what happened with the latest update, but whatever you guys fixed has made this app worse. Everything was going just fine until the update. Not receiving several emails nor any pics. I also cannot send pics as well. Hopefully, a quick new update will resolve this.
By Charlie Hustle 400
Sometimes keyboard won’t pop up when trying to reply but other than that great way to keep n touch with yo family/friends behind that wall
Will not let me send pictures 1/5
By Fat Homie
Needs to be updated 1/5
This app is slow and it crashes it needs to be updated to work with iOS 11
Many blessings to all 4/5
By E.S K
I can say close to a year of using it and it’s helps with the in-between phone calls. It’s nice to be able to send pictures like as if we are txting and getting letters back and forth through electronic means it’s faster but, I still love sending letters in the mail makes time go by for us both, I do feel the app could use some updating though. I haven’t had it shut down or act up in awhile. I really like it for its us for right now. Thank you please keep it up to date. We as the loved ones appreciate all you do.
Pleaseeee do video visit with phone!! 2/5
Why can we not do a visit with a cell phone?? I don't even own a computer anymore!!!!!! Plllllleeeeeaaassseeee answer my question :) life would be so much easier if we could!!! Plus you would make way more money!!!
SCAM SCAM SCAM 1/5
I Spent 200$ On My Mom For Stamps / Books And They Locked Me Out Off My Account Cause They Need A Verification. Don't Trust Jay Pay !!! wish They Had A 0 Star Option
Needs an Update 1/5
First I couldn't send photos, only through email. A message would come up as "unable to complete the request at this time." Now it says that same message when trying to log in. Now I can't even log into my account! What's the point in having this app when I can't even communicate to my love one through it!? This app needs to be fixed asap!
What everyone else said
Don't Work! 1/5
Just downloaded this app and it don't work!
I can't send emails, I can only send them when I send money!
This is a dope app ! But seriously something needs to be done asap! 1).it's says you have a new message (notifications) and you go open it and it's an old message 😒 2).two stamps per picture when they don't get it the same day 🙄 3). YOU GUYS MAKE SO MUCH MONEY OFF THIS APP & PROBABLY WOULD BE RICHER IF THE APP WAS UPDATED AND YOU GUYS WAS ON TOP OF THINGS 🤷🏻♀️4). NEW JERSET IS THE ONLY STATE THAT DOESN'T ALLOW US TO VIDEO CHAT OUR INMATES OR SEND VIDEOS PERIOD 😡
5). Fix the bugs over all it'll be 5 stars ⭐️⭐️⭐️⭐️⭐️ it's really a great app just get it together jpay 😘 thanks guy I love it