Great but the map HAS to change 4/5
Great car service but the map you guys use has to go. The driver literally takes the longest route possible if they are unfamiliar with the area. Once You guys fix that, youll trump uber and lyft
Crashes with ios11 3/5
The app is usually fine but with iOS 11 it crashed on us several times while our driver was en route, so we could no longer tell where he was and couldn’t be sure that our trip was still on.
Big Difference 5/5
First time using JUNO and I am impressed with quality of service and car and the professionalism of my driver. I moved to Juno because Uber has become quite difficult to work with.
Driver was very courteous nice experience after a long day
Worst car service ever 1/5
Please don't waste your time with this app just download Lyft
Great service, always (so far) 5/5
I live the service because the drivers are generally friendlier and their cars are cleaner! They get paid more so they pass that service on to you!
Very nice ride, clean car, stay off the pothole. Very skillful driver!
Happy to pay drivers more 4/5
By Chris Williams
Juno pays drivers a higher percentage of the fare, so I'm happy to use their service, even when it sometimes takes a minute or two longer to get a driver than the big guys.
App is pretty buggy -- often doesn't update driver's position so you can't tell if they're actually on their way or not...
Thanks for the upgrade Juno 5/5
Thank you very much for your great service Charles!!!
First ride with Juno 5/5
By john osmena
Oh my god this is way better then Uber hope they had this in San Francisco and to top it all the driver was really nice and it was easy to use the app and way cheaper the Uber thank you so much.
Like the service but unreliable 3/5
By Nimit Roongta
Service is good, better drivers than Gett use to have (although they still need to work on getting safer drivers). Like the UI and love the savings and that they pay drivers more. 2 things that I would really like them to fix yesterday.
1. The time the app states for a ride is wildly unreliable- this is true before you request and while you're waiting for the driver.
2. Expand the network to cover areas around major cities. NYC should also cover the metropolitan area.
Thank you very much, Jose! 5/5
It's was a pleasure to meet you. Jose. Thank you very much for your help!
Stupendously awesome 5/5
Sensational service. Great personable driver. Super helpful.
Loving man 5/5
He was very kind and we spoke as if we known each other thank you for the ride home safe and enjoyable
Wish they were in more places 5/5
By World traveler 288
I love their technology and the fact that drivers get a higher percentage of the fare. I just wish they were in more places
Drivers don't show up. 1/5
I've twice had to cancel requests because the drivers just don't show up. Sadly, despite wanting to support Juno, I've gone back to Uber.
One star horrible service 1/5
By I love you SOMO 😍
These drivers tend to call and ask for a destination when they can easily view it on their screen.
they cancel on me all the time. And i can't ever find a decent driver to take me back home from the airport.
Better than Uber and Lyft! :) 5/5
I really do enjoy Juno much more than I do Uber and Lyft. It is usually cheaper.
Susan P. 5/5
My son introduced me to Juno recently. Have been a loyal Uber rider for years in NYC.
I took an Uber car to Wall St last week. It was $34.90.
I took a Juno car back...it was $27.30.
Better car...a driver who spoke English and was polite.
Try Juno...you're going to like it.
Goodbye Uber-Fair prices here! 3/5
Better service, less passengers, why would you ever use uber again??
I can't get past the sign up page 1/5
It keeps saying my email is already in use but I have never used juno. And I never received the link to my email to recover the password
By john gv
It works accurately and reliably
A little glitchy but great service 4/5
The app is a little glitchy but so far I have been impressed with the service and the drivers. The issues with the app are definitely not bad enough to affect my use of the service. I will definitely keep using
Driver canceled 1/5
First driver canceled after 10 min wait he should get 1 star
very good 5/5
you are a good person. I hope everything is as you wish
Great service 5/5
I have been using this service for years and I always enjoy the ride. Cars are clean and drivers are polite.
I highly recommend using it!
Best car service in NYC 5/5
Juno has cheaper fares + pays their drivers more. Can't get better than that. No Uber bs.
I don't use Uber any more 4/5
Juno has replaced Uber for me. The drivers prefer Juno because of the better revenue share. And it's cheaper. And you don't have to support the craziness at Uber. Juno's app needs to be upgraded to allow multiple stops. Also the GPS always detects my home to be in the building next door so I have to make sure it has the right address. Hence 4 stars.
Loved him!!!!! 5/5
By Elsa ejorde
My driver was so lovely and had a seeetness about him that made my ride special
Gett is now juno 2/5
Honestly it's a huge disappointment that gett is now juno 10$ flat rate in manhattan is now gone including the split option which was a good thing if you wanted to split a ride with a friend. Juno app will be better if that's added back honestly. Juno drivers are either not the friendly or cancel rides when you been waiting over 5 minutes and or a driver who has no clue where they are going. Listen to customers bring back split and and 10$ flat rate!
Terrible!! The worst!! 1/5
I downloaded Juno because they claim to have great drivers and are supposedly more available than Uber in NYC. I reserved my first ride and just as it was supposedly arriving it cancelled. They sent another. I waited 10 more minutes and as it was 1 minute away they CANCELLED AGAIN. Now the next one is another 10 minutes away. I'm 30 minutes into waiting and am not going to risk another flakey driver cancelling. Taking a cab. And deleting this app.
Drivers love to eat nuts destination change to nearest hospital 1/5
2nd ride in a row (out of 2 ever rides with Juno) that the driver was eating peanuts. I hope Juno has good lawyers because be it me or someone else eventually there will be a death on your hands.
If you aren't allergic to nuts you will survive the trip if the car doesn't blow up. The noises coming out of one of the cars sounded like a salvaged vehicle after a flood when the insides begin to rust.
Granted the 2nd try with this app the car was fine but the gps locator had us a 10 minute walk to meet the driver.
To Juno corporate: I am sending you a bill for 2 epipens.
Misleading Prices 1/5
I tried this app because they were offering 20% discount for fares in NYC. It turns out they are not that cheap! They tell you that to get from point A to B would be $x but then charge you 30-40% more. Booooo! Misleading! False advertising! Don't use them!!!!
Incredible app/company 5/5
The drivers are terrific, the cars are all lovely and the company is ethical. What more can you ask for!?!
Thank you Naveed 5/5
Lots of confusion at the airport but Naveed patiently found me and gave me a safe and efficient ride home.
So far so good. Just started
The drivers tend to be less friendly but who knows.
Great services 5/5
The drivers at Juno are very respectful and friendly. They assist you load and put staff on the vehicle if you are carrying bags. I am please with Juno services. I prefer Juno over Uber.
Gett is now Juno 5/5
Gett is now Juno, and that good because both services were good. But since they merged into Juno we lost the Gett $10 fare in Manhattan for up to 30 minutes. A Huge loss - hopefully they will bring it back...
Very good 5/5
Juno is a HUGE DISAPPOINTMENT compared to Gett 2/5
I used Gett religiously. It was reliable and I always felt like I paid a fair price. The D'Rivera always told me hey preferred driving for Gett over other apps because it treated drivers the best as well. I sadly discovered that my Gett app turned into Juno and since using Juno I have had drivers repeatedly cancel on me after I had been waiting for them for over 5-8 minutes, had the destination addresses show up incorrectly, and the pricing model is nowhere near as rider-friendly as Gett. As soon as my $100 credit promotion is used up I will be deleting the app. Huge disappointment.
Best for Customer Service 5/5
They reply right away, and address the issue thank you.
Awesome app that pays drivers fair rates 5/5
Wish more people knew about Juno in NYC. They pay better rates to drivers and drivers are kind people.
There are no discounts for loyal customers
Quick pick-up and less expensive than Lyft & Uber 5/5
By Jack Bauer 4ever
Quick and courteous pick-up and relatively inexpensive to Lyft & Uber.
So expensive and the same as all other ride apps 1/5
Bring back Gett. This app is almost the exact same as any other ride app, except it's more expensive. $83.75 from JFK to Hell's Kitchen INCLUDING THE 30% DISCOUNT?? No reward system like Gett either that would bump you to a better car. Seems the exact same as Lyft or Uber
Good app 4/5
It's a good app and the pricing is fair. Sometimes it's not 100% clear why the final price ends up being higher than the original one (for rides that end up being significantly longer than predicted) so they could improve that on the final bill (explain the difference).
Pin drop issues 4/5
I know the pin is finicky, but at times there is a great jump from where I intend to drop it and where it actually appears.