It’s ok 3/5
Please allow us to save the medical ID card to the wallet. My local kaiser has terrible signal strength (the front desk girl told me to not even bother with the app because it cannot load) making this ID useless. The reason I downloaded it was so I could use the card on the phone.
By Endless Delight
Apparently when I lost coverage I lost my ability to access my data so it makes this app useless
By Dark bird at night 😂😂😂
I keep try to long in and it keeps telling me “system error. Please try again later” it’s been doing that the past 3 days.
Slowest app in the world 1/5
This app is by far the slowest app by far. It takes a minute to go from one screen to another . This app does not even open when you are on kaiser permanente wifi. T
So useful 5/5
This app is great. I use it all the time to view test results, make appointments, and view test results. I use the other app to view my prescriptions, though this does that too. It even came in handy when I was in a different area in the ER and they were having trouble viewing my test results from home.
Need Self Reporting Ability 3/5
By Doctor Zarkov
This is a good app. I can get my lab results as soon as they become available. I can re-order my medications quickly and easily.
What would really be nice is the ability to self report health data like weight, BP, blood sugar levels, cholesterol levels and so on. I’m trying to lose weight so I periodically weigh myself. Instead of some other app why can’t I keep that data here? I go to the Stanford blood bank and they compute my cholesterol level and take my BP. Why can’t I keep that data here?
The data I enter could be tagged as “self reported” so a medical provider would know if the data was my measurement or if it was taken by a professional.
Providing this capability could be a plus in a patient’s health care. Imagine an overweight patient with a blood sugar and cholesterol problem. Instead of only having data points from when they see a Kaiser professional (primary physician, physician’s assistant, nurse, dietician, etc) the health provider has as much data as possible. This could help reveal trends in health related behavior and thus better allow the provider to tailor treatment.
Mobile computing could take health care to another level but health care providers like Kaiser are only scratching the surface. Hopefully someone at Kaiser will see these comments and will consider the enhancements I have suggested above.
To many steps to get to the membership cards 2/5
This app not UX tested in common use situations.
Standing at the check in counter, I launched the app... questions, questions, questions... to many to answer to get to what I need, our membership cards.
We finally acquired the information in another way. No need for the app any longer.
The fact that the membership cards are not able to be added to the iOS wallet for quick location based access shows a clear lack of understanding of the iOS structure and capabilities.
I love it 5/5
This app is super easy to use. It’s very convenient and I have had no problems. Touch ID needs to be activated in settings.
App does not work 1/5
This app is constantly broken and next to useless. It seems like it’s going to do what you need, but it always chokes at the end. Can’t schedule doctors, can’t submit to pharmacy, can’t retain basic login info.
Less information 3/5
I used to be able to view the appointment information sheet under past visits. It was useful to see height, weight, Rx, etc especially for my kids. Disappointed now that I don’t have access to that info thru the app.
Update for iPhone X 2/5
Please update for the iPhone X screen’s aspect ratio.
By William Winters
The app used to be bad. Now it’s okay.
The app will not even let me log in. And yes, my login information is correct, I used it on the website to double check. The app just says "we're experiencing technical difficulties, try again later" but has said this for a week already!
Never worked once 1/5
By Crust Crusher
Constantly told I have no medical record. Triple checked all my entries and even have tried copy and paste my info from a KP email to the app and it always tells me I don’t exist and therefor cannot create a a profile to sign in. I always end up calling and making my entries with the robot on the phone and it always works. This has been going on for months. I deleted this stupid worthless app today. 👎🏼👋🏼
THIS APP THRIVES! 5/5
Once you familiarize yourself with the app, it is easy and has all the info you need. I find it to be a perfect partner in my health care. I've been using the site for years and it keeps improving and becoming more user friendly.
The KP log in web site opens, but the ‘enter user name’ line is dead as is the enter ‘password’ line. If a member can’t log in this app is useless.
Signing in is a pain - Support is worse 1/5
By 25 yrs kp member
Every time I have to reset password because the system “forgets”. Try resetting password thru “forgot password, and 7 out of 10 you can’t because it won’t pull down the “Region tab” for you to select your region. And because you didn’t select a region, it won’t let you go further.
Call Web Support? Be prepared to spend 10 minutes just to verify yourself, first thru a stupid voice recognition system which then does not pass on the info to the Rep. Then you go through the whole verification process again!
Then after you state the problem, quiz them. You have to repeat three times for them to begin to address the issue you called for. By this time you’ve already spent 10-12 minutes! Then you get “boiler plate” email with lots of apologies but no solution!
Other than that, the App is getting there!
Love it. 5/5
I love this app, but the one annoying thing is that every time it is updated, I have to re-enable Touch ID. Not fun.
Wallet ID Card please 1/5
Yea.. This is 2017 its time put the ID card into wallet app.
Apple wallet 3/5
Put Kaiser card in the apple wallet!!! A little disappointed the preview shows you can see the medical is card but when you open the app it’s not there
Worst app 1/5
By Brainiac 2
This is worst app ever. When your kids turn 12 you can no longer make appointments for them order medication, is not worth for you to obtain this app. The worst part is dealing with their customer service which also is not great, it’s time to find a new medical establishment the. This one.
Needs to be updated 4/5
This app is almost there! One thing that it needs is that you should be able to do questionnaires on the mobile app instead of having to log on to a regular pc. Then this app would be perfect. Other than that kaiser read the feedback and I’m sure I’m not the only one that thinks it’s a inconvenience!
Can’t clear notifications 2/5
App won’t let me clear notifications. Also ordered from app to refill. And app never shows order has been refilled
Excellent responsiveness from my doctor 3/5
My doctor is super responsive via their messaging, that has saved me tons of money on what would have been office visits.
Kaiser’s billing is a bit of a mystery, like all health care. I just landed on a page in this app where I was filling a prescription, and made it to the final Purchase page with the price stated as “N/A”.
To me, that is insane! Where else in the world can you checkout without being told the price you’re paying?
Needs to store member card locally 2/5
This app is somewhat useful but its biggest flaw is that it has query from the cloud to retrieve the member ID card which takes forever and often doesn't work in the basement offices of KP facilities.
Please change this so that the member ID card can be retrieved instantaneously.
Test results are not showing up 1/5
Since August my test results are keep spinning showing that it is loading but nothin shows up...
Excellent App 5/5
The efficiency of the Kaiser app enables quick and easy access to messages, refilling prescriptions, viewing test results and paying patient balance online.
App still stuck in 2007: can’t rotate to landscape 1/5
For those of us with vision issues and use an iPad to better see information need the app to WORK ON AN iPAD. And starting with the iPad Pro series with smart connectors, the iPads are committed to the landscape orientation while connected to a keyboard. There this app is utterly useless for the many of us who would like to use it unless we get really good at reading sideways — geez, developers...if this was 2007 we might understand but now it just frustrating and disappointing.
Rx refills never go through. Used to work better 1/5
This app used to be great. I used it all the time.
It had a major update a few months ago and now the prescription refill function doesn't work. It goes through the motions but the pharmacy never hears about it. I use the phone refill line instead.
It's always out of order 1/5
Come on Kaiser ! Fix it ! Lol
Unable to input password. Have to go to Safari. AP is useless
Updating the rating 2/5
By another and another
An okay application. Pharmacy section needs work. No longer gives an estimate of when prescriptions will be ready. And the notification button will not stay on. Therefore, no notifications.
By Marni G
This app is OK but it's very annoying because it shows I have a notification but there's nothing new anywhere in the app or even on the website.
Better but payments fail 2/5
This has greatly improved. I can finally used TouchID. Unfortunately the payments service always falls and there is nobody to contact for support.
I absolutely LOVE this app....The only problem I'm having is it keeps showing me I have a notification but there is thing there....I've deleted the app and reinstalled it, I've restarted my phone and deleted the app off my ICloud......How so I make the notification go away!!??
Very Easy. Works Great. 5/5
I just downloaded this app today and find it very straightforward and extremely easy to navigate.
Phantom notifications 2/5
In general I appreciate having this app, but it's not always reliable. My annoyance right now is that for the last week it has shown that I have a notification - however when I open the app, there is nothing new, pending ... anything. I also agree that not having the Touch ID is frustrating because that made logging in quick and easy when standing in the check in line. A positive - I was able to fill a prescription easily using the app.
By Catie Girl 💗
I've had a red notification for the last week and when I go into the app, nothing is there. Notification won't go away, which is enough to make me want to delete it. PLEASE FIX!!!
This needs a rewrite 1/5
By Nancy slz
The version for the IPad is terrible. The app is either too big or too small. Note easy to maneuver. Please create a better IPad version.
I can't even access my account… 1/5
I can't even access my account with this new version, as it says it doesn't recognize my e-mail address. So I guess I'm conducting business over the phone again.
Not sure what the fuss is over... I love this new version much more than the previous version. It's easy to navigate, and everything is at my fingertips which I love. I have a busy life like everyone else so that is an important factor. I can easily message my doctor or any other provider I've been referred to and easily refill prescriptions. It was mentioned in a previous post that the Rx refill doesn't alert you of when it is ready for pick up.... that would be a great feature to add. Overall, great job!!
Can't reply to the email? 1/5
The rest are good but can't reply to the email and have to keep compose new email ?
Crashes On Launch 1/5
I cannot open the app as it crashes every time.
Do NOT use this app!! 1/5
I'd give this zero stars if I could! As a new member, I was excited to use this app. I could never get it to log in. After trying it a few times, I called Kaiser who told me it has known issues and don't use it!! Why have an app that is unstable? Now, after using this app, I can't even log into the web site any longer... :-(. AVOID!
Can't refill Rx 1/5
Rx refills are broken. Can't request refills that need physician approval. Previous version would allows this.
Getting better and better 5/5
I have used this app through several upgrades. It used to be a little challenging to navigate, but now it is very easy. In the past I wouldn't have recommended the app to my elderly mother because it would have just confused and frustrated her. Now I feel like I can recommend it to her and she can successfully use it.
There are people saying that they are having problems with this version, but I am not seeing them. I am still able to use touch ID. It just needed to be enabled in settings. I'm not having any crashing problems. It is much easier to get through the prescription refill process. It used to timeout when I was emailing my doctor, but it doesn't do that anymore. I love that I now have the option to receive a text when my Rx is ready at the pharmacy.
I love this app and the improvements. I'm looking forward to seeing what they will do next.
Needs Work 2/5
1. Can't review previous prescription orders.
2. No notification for prescription being ready.
3. Shows I have a notification but I can't find anything in the app.
It doesn't tell you when your meds are due to pick up 2/5
I'm not liking this new update either, it's not clear when it's time to pick up meds it doesn't say last ordered , instead it says last order is when the dr. Authorities it but you can't pick it up and don't know when you can. My Dr. and I decided to make all 5 meds due at the same time but now they are all over the calander they keep delaying the meds.
Good app but not if you have kids 2/5
Why won't this app allow me to open it when I have restrictions turned on for my iPhone? If I restrict explicit content in my phone for my kids sake, I can't download the Kaiser App. It literally tells me I have to enable the explicit button to access this app. Why does this medical app needs me to allow explicit content on my phone to make a doctor's appointment?
Messaging doctor no longer works 2/5
I have enjoyed the ease and convenience of the kp.org app for many years. Unfortunately, of late, I can no longer send a message to my doctor or schedule an appointment via the app. When I attempt to send a message, the app closes and my message is lost. Scheduling appointments results in an error message and no appointment. Subsequent attempts have not yielded success. I hope these glitches can be addressed. Until then, there is little value to this application.