Can’t clear notifications 2/5
App won’t let me clear notifications. Also ordered from app to refill. And app never shows order has been refilled
Excellent responsiveness from my doctor 3/5
My doctor is super responsive via their messaging, that has saved me tons of money on what would have been office visits.
Kaiser’s billing is a bit of a mystery, like all health care. I just landed on a page in this app where I was filling a prescription, and made it to the final Purchase page with the price stated as “N/A”.
To me, that is insane! Where else in the world can you checkout without being told the price you’re paying?
Needs to store member card locally 2/5
This app is somewhat useful but its biggest flaw is that it has query from the cloud to retrieve the member ID card which takes forever and often doesn't work in the basement offices of KP facilities.
Please change this so that the member ID card can be retrieved instantaneously.
Apple wallet 3/5
Put Kaiser card in the apple wallet!!!
Test results are not showing up 1/5
Since August my test results are keep spinning showing that it is loading but nothin shows up...
Excellent App 5/5
The efficiency of the Kaiser app enables quick and easy access to messages, refilling prescriptions, viewing test results and paying patient balance online.
App still stuck in 2007: can’t rotate to landscape 1/5
For those of us with vision issues and use an iPad to better see information need the app to WORK ON AN iPAD. And starting with the iPad Pro series with smart connectors, the iPads are committed to the landscape orientation while connected to a keyboard. There this app is utterly useless for the many of us who would like to use it unless we get really good at reading sideways — geez, developers...if this was 2007 we might understand but now it just frustrating and disappointing.
Rx refills never go through. Used to work better 1/5
This app used to be great. I used it all the time.
It had a major update a few months ago and now the prescription refill function doesn't work. It goes through the motions but the pharmacy never hears about it. I use the phone refill line instead.
It's always out of order 1/5
Come on Kaiser ! Fix it ! Lol
Unable to input password. Have to go to Safari. AP is useless
Updating the rating 2/5
By another and another
An okay application. Pharmacy section needs work. No longer gives an estimate of when prescriptions will be ready. And the notification button will not stay on. Therefore, no notifications.
By Marni G
This app is OK but it's very annoying because it shows I have a notification but there's nothing new anywhere in the app or even on the website.
Better but payments fail 2/5
This has greatly improved. I can finally used TouchID. Unfortunately the payments service always falls and there is nobody to contact for support.
I absolutely LOVE this app....The only problem I'm having is it keeps showing me I have a notification but there is thing there....I've deleted the app and reinstalled it, I've restarted my phone and deleted the app off my ICloud......How so I make the notification go away!!??
Very Easy. Works Great. 5/5
I just downloaded this app today and find it very straightforward and extremely easy to navigate.
Phantom notifications 2/5
In general I appreciate having this app, but it's not always reliable. My annoyance right now is that for the last week it has shown that I have a notification - however when I open the app, there is nothing new, pending ... anything. I also agree that not having the Touch ID is frustrating because that made logging in quick and easy when standing in the check in line. A positive - I was able to fill a prescription easily using the app.
By Catie Girl 💗
I've had a red notification for the last week and when I go into the app, nothing is there. Notification won't go away, which is enough to make me want to delete it. PLEASE FIX!!!
This needs a rewrite 1/5
By Nancy slz
The version for the IPad is terrible. The app is either too big or too small. Note easy to maneuver. Please create a better IPad version.
I can't even access my account… 1/5
I can't even access my account with this new version, as it says it doesn't recognize my e-mail address. So I guess I'm conducting business over the phone again.
Not sure what the fuss is over... I love this new version much more than the previous version. It's easy to navigate, and everything is at my fingertips which I love. I have a busy life like everyone else so that is an important factor. I can easily message my doctor or any other provider I've been referred to and easily refill prescriptions. It was mentioned in a previous post that the Rx refill doesn't alert you of when it is ready for pick up.... that would be a great feature to add. Overall, great job!!
Can't reply to the email? 1/5
The rest are good but can't reply to the email and have to keep compose new email ?
Crashes On Launch 1/5
I cannot open the app as it crashes every time.
Do NOT use this app!! 1/5
I'd give this zero stars if I could! As a new member, I was excited to use this app. I could never get it to log in. After trying it a few times, I called Kaiser who told me it has known issues and don't use it!! Why have an app that is unstable? Now, after using this app, I can't even log into the web site any longer... :-(. AVOID!
Can't refill Rx 1/5
Rx refills are broken. Can't request refills that need physician approval. Previous version would allows this.
Getting better and better 5/5
I have used this app through several upgrades. It used to be a little challenging to navigate, but now it is very easy. In the past I wouldn't have recommended the app to my elderly mother because it would have just confused and frustrated her. Now I feel like I can recommend it to her and she can successfully use it.
There are people saying that they are having problems with this version, but I am not seeing them. I am still able to use touch ID. It just needed to be enabled in settings. I'm not having any crashing problems. It is much easier to get through the prescription refill process. It used to timeout when I was emailing my doctor, but it doesn't do that anymore. I love that I now have the option to receive a text when my Rx is ready at the pharmacy.
I love this app and the improvements. I'm looking forward to seeing what they will do next.
Needs Work 2/5
1. Can't review previous prescription orders.
2. No notification for prescription being ready.
3. Shows I have a notification but I can't find anything in the app.
It doesn't tell you when your meds are due to pick up 2/5
I'm not liking this new update either, it's not clear when it's time to pick up meds it doesn't say last ordered , instead it says last order is when the dr. Authorities it but you can't pick it up and don't know when you can. My Dr. and I decided to make all 5 meds due at the same time but now they are all over the calander they keep delaying the meds.
Good app but not if you have kids 2/5
Why won't this app allow me to open it when I have restrictions turned on for my iPhone? If I restrict explicit content in my phone for my kids sake, I can't download the Kaiser App. It literally tells me I have to enable the explicit button to access this app. Why does this medical app needs me to allow explicit content on my phone to make a doctor's appointment?
Messaging doctor no longer works 2/5
I have enjoyed the ease and convenience of the kp.org app for many years. Unfortunately, of late, I can no longer send a message to my doctor or schedule an appointment via the app. When I attempt to send a message, the app closes and my message is lost. Scheduling appointments results in an error message and no appointment. Subsequent attempts have not yielded success. I hope these glitches can be addressed. Until then, there is little value to this application.
No Touch ID available now 2/5
Very disappointed with the latest upgrade… I used to be able to use touch ID to open my account information. That is no longer available and there is no place to choose that option, so I have to type in my password every single time. Annoying!
Cannot process prescriptions 1/5
Ever since the app update today, I can no longer order prescriptions through the app.
Please fix! I wrote this thu and app is still not fixed
Please update this app. Prescriptions filling is not working
Refill center crashes 1/5
This app is so frustrating. Sometimes it works and sometimes it doesn't. I go through all the steps to order a prescription and then it says "there was an error, try again later" I don't have all day to try and refill a med that I need! The phone line is almost even worse. Don't make it all fancy and confusing. Just make a simple app that actually works!!!! Get it together Kaiser!
System error 1/5
I can never access my info anymore. Every time I enter in my password I get a system error.
Update did me no good 1/5
I am no longer able to send an email without it failing and it won't let me back into actual email or save for later or allow me to do anything else, I am not able to see my lab results from a link in the email unless on the browser version, this version if definitely not better than I previously had prior to updating today. How am I supposed to communicate with my doctors or make appointments?
Bad version 1/5
When opening the Kaiser App an upgrade notice appear and it sends me to the App Store but there is no Version to upgrade so I cannot access the Kaiser App!!!
Slow, buggy, useless 1/5
Complete garbage app. Crashes at basic things just to read messages. Just like Kaiser's health care: the fast food of health, complete with patronizing, self-aggrandizing ads, extreme low quality and all.
Requires hard updates. What kind of incompetent people built this app?
Can't open updated app! 1/5
By Reading to escape
I had no problems with the old app but when I went to use it today it said I needed to update to use so I did. And now the updated one won't open.
I HATE THIS VERSION! 1/5
Put it back to where is was a couple of versions ago! It is extremely confusing now! I use the app mainly to refill prescriptions. I just ordered 2 refills a moment ago and it said I could go to the main screen to review my order. After looking around for 10 minutes I could find nothing to show what I ordered and one of the medications is still showing it's available for refill! Fix it or I will delete this app and never recommend it!
Perfect for refilling prescriptions 5/5
I use this app primarily for refilling prescriptions and it works great while I'm on the go. I use the actual website for more of my medical care "heavy lifting" but the app is great for refilling prescriptions.
Simple but useful 3/5
While the app has glitches and doesn't give users access to everything that kp.org offers, I still find it pretty useful. I no longer carry my kaiser ID card because it's contained in the app. I can also make appointments, check lab results, exchange messages with my doctor, and order/track my prescriptions quickly thanks to the app.
App doesn't work 1/5
By Spray on swag
Now that I upgraded the app, I can't get into it. It didn't recognize me or my member number. After being a member for 30 years you would think I wouldn't have to struggle for you to know who I am. Can't use the app AT ALL now!
Best Health App 5/5
The features and functionality of this app are great. Thanks for the recent improvements in the pharmacy module.
Great stuff! 5/5
I was really apprehensive about getting this app at first because of how few stars it has, but I went for it anyway and am glad I did!
I have been with Kaiser for two years and probably use this app at least once a week for one these reasons:
-Member ID #
-See a list of medications I've taken in the past, what I am currently taking, the dosages, and dates.
-Refill prescriptions and have them sent to my home
-Set up appointments
-See test results as soon as they're available
Improvements I would like to see:
-Have an offline mode with stored info so that I can view it if I'm on the phone
This is one of the first reviews I've given just because I saw it had so few stars but it's been incredibly helpful for me and I know it will be for others. Overall a great app!
Prescriptions won't process 1/5
New update won't let me order prescriptions. Keeps saying system error, try again later!!!
Just downloaded the new app and it doesn't work at all.
KP app 1/5
By Lake view 100
Can't open on my iPhone 6.
Can't revert to previous version.
Was this ever beta tested?
App crashes when pressing "Send" 1/5
It's really frustrating when you just spent over 20 minutes writing a lengthy message to your doctor and the app crashes right when you press Send! It should try to save and recover your message or at least give you the option to save a draft!
It would be nice if I could download this new rev so I could review my test results. Why not make sure new rev works before blocking old rev?
App now forces you to go App Store to get new version but there is no new version. So like other people Kaiser locked us out of their app. Glad it's not heart surgery.
Unable to get upgrade or access old app 1/5
The old app displays message to download upgrade and takes me to the iTunes Kaiser app. The only option it gives me is to open app and then takes me to a website that never loads.