Unspecified error while setting up 2/5
By Ain't got time 4 this
Was trying to set up the app so I could make payments on my credit card. After being stuck in a dead-end, calling customer service, being transferred to technical support where it just rang and rang and rang with no answer, I finally set up an account on the PC. After that, I was able to sign into the app. It should not be this difficult.
No longer can upload checks 1/5
I have used this app for years without issues. The last few months I haven’t been able to use the mobile deposit. I have called and sent emails. I was on the phone for 20 minutes today with them. They said that Key is not receiving the check pictures. They questioned my WiFi and cell coverage. I explained that I have tried to deposit a check using my WiFi, work, not using WiFi at home, work, in the car and even at their bank while making a trip there to deposit the checks. I see that others are having this same issue. This is no t me, my WiFi, cell service, cell provider or cell phone issue. This is a problem with their mobile app. I have deleted and reinstalled many times. This issue needs to be fixed or they will be losing loyal customers
Worst money app 1/5
I only downloaded this app so so I can deposit my checks because bank locations are decreasing in my area. It will not let me deposit anything, saying instead to call the help number. When I did, their only solution was to make sure I have the fully updated app, which I do. This has been an ongoing problem for months.
I started paying bills online as well, and my account balance does not reflect the bill payment until a full week after, even though the accounts I have paid are fully updated.
Mobile Deposit Stopped Working 2/5
By Jonny Diaz
Harsh rating, but I used this app to check my balance and to use Mobile deposit, and the mobile deposit hasn’t work for a long time now-like six months. I thought it was a just problem with my iPhone 5 since it was getting old, but the problem has transferred to my brand new iPhone 6. It would be great if they could get it working again, since it’s the only real reason I have this app.
Mobile Deposit No Longer Works 2/5
This is an incredibly convenient app that has started behaving inconsistently since the last few updates. The “+” menu for additional features requires lightning-fast thumb movements to select any of the options presented, and Mobile Deposit no longer works. After going through all the motions, taking photos, uploading and verifying information, it gets stuck on a loops with an apology screen when it notices that the app is “having trouble accessing mobile banking.” This has been a consistent bug for months. Please fix!
KeyBank doesn’t show real current balance 1/5
I deposited $15,000 a week ago in my KeyBank checking account and immediately paid off some credit card bills. The credit cards I paid off sent me a notification 3 days ago that the bills have been paid in full. KeyBank app still shows the 15 grand in my account. So this app is useless because it is delayed by an entire week (or more).
I could think that I have plenty of money in my account when I don’t have any and incur multiple overdraft fees - something that has happened before. So what use does this mobile app have if it cannot even tell me the correct, up to date balance in my account? This smells funny to me - like a crooked bank move to get more fees.
One issue 3/5
The app is great other than now the quick view won’t work for me. Might be a glitch I don’t know. If it gets fixed I’ll give it another star.
Not working. 1/5
Since I downloaded ios 11 the app is not working.
Worse app ever 1/5
By Marine mom 06
I have so much trouble doing mobile deposits, I almost always get the message that there is a problem and they’re working to fix it. The automatic photo rarely works, I have to take the pictures manually. It took two days to get one check deposited. First Niagara was much better. So hate this app!!! Not even worthy of one star!!!!
Latest update features a blank app icon 3/5
On my iPad, with the latest update, the app now features a blank icon to launch it. Seems to be poor QC. I really wish the iPad specific version hadn’t been abandoned. It was more functional and didn’t force me into portrait mode usage.
Mobile deposits 1/5
The mobile deposit feature has not worked for months. I have tried deleting and re-downloading with no success.
App not a problem, phone is... 5/5
After reading the reviews and complaints about the upgrade causing an issue, the problem may not be with the app but with the phones they are using or Operating system. Try updating the phone or OS and then try the app
Poor by comparison 2/5
The app works well enough and does what is expected (for the most part). Don’t rely on it for up to date looks at an account, daily maintenance will keep certain things hidden that could throw the user off.
In comparison to other banks apps it is poor however.
Mobile deposit is unreliable, have had some serious fiascos with that portion.
Mobile Deposit Down 1/5
Mobile deposit is frequently down with no ETA on when it will come back up and that’s really the only reason I use the app.
Just OK 3/5
I finally figured out how to make faceid work. You have to save your username. I couldn’t see that until I turned up the screen brightness to max. The check deposit is spotty at best.
Last update is buggy. 2/5
Every single time I open my app up it accepts my Touch ID, then makes me confirm secret question or a different use 2 step authorization. Very annoying. Please fix. I used to love the ease and common sense layout of the new app. I use it probably 5x a day.
By GHOST 6441
Always says my password doesn’t work when I have it written down and correctly copy it every time. If I want to login I have to call support once I get locked out from too many attempts or call support anyways to get my password reset...
Didn’t work 1/5
When I downloaded the app I tried logging in and had the correct username and password but got an error message saying that my device was not recognized on the account, “not a huge deal” I thought. Well the app would not let me physically scroll down to click enter when I typed in the answer to my security question or for the code menu. I was then locked out of my account because of too many attempts and tried calling the customer service but the office was closed. So now I have to wait 12 hours before I can get into my account anywhere; just wonderful
FaceID 4.2.2 2/5
By Duke N
The interface for Face ID doesn’t allow for set up. The dialogue is shaded and the buttons can’t be clicked.
NEEDS IPHONE X SUPPORT 4/5
Works fine just really would like iPhone X support
App won't update 1/5
Log in press to update app. Loads to App Store no option to update. Thanks for nothing
update it for iphone X 2/5
By Usama N Chaudhry
you guys need to update it for iphone X please
Horrible app!!! Incredibly glitchy overall, and the mobile deposit feature is a joke. Get it together, Key!
Can’t get deposit to work 1/5
I have not been able to get check deposit to work for months now. Extremely annoying and basically makes the app useless.
Optimize the screen for iPhone X 3/5
By JAMES IS AWESOME123$
Please optimize the app. It would look so much better and cleaner, and it’s one of the only apps on my phone that isn’t optimized for it.
The app opens but that's it!! 1/5
I've had key bank for a little over a month now. In that time I have yet to actually see my balance online, on the app or website for that matter. I can sign into either one just fine... but that's it. After signing into the app, the only thing it shows is "loading accounts". On the website I get the "we apologize but we are having technical difficulties" line, either way no info gets displayed.
Infested with Bugs 1/5
A really unsuccessful app because it’s so inconsistent that you might as well not have it...PLEASE fix the app and give us back Touch ID. If the iPad can have it why can’t the iPhone? Pretty dumb. App is about 50% reliable...definitely not what I want from a bank.
Mobile Check Deposit has not worked in months 1/5
The only reason I downloaded this app-mobile check deposit-and it times out before the check is deposited. Two months of deleting the app, turning off wi-fi, having Key tech support say “sorry we can’t help.” Checks deposit fine on the Capital One app. Guess I know which checking account will be the primary one!
Mobile deposit doesn’t work 1/5
App had been working fine until the last week. Now there is an error message every time I attempt to deposit a check. This is the only reason I use this app! Please fix so I can avoid the long line at the bank.
App NEVER Works 1/5
The app worked for three days when I first got a KeyBank account and hasn’t worked since. WHEN WILL THE APP BE FUNCTIONAL AGAIN!?!?
It’s sad that other basic banks have more up to date features such as being able to send out text alerts when a purchase is made (and for how much), your current balance and so on and so forth. Easy to use yes, but expect the bare minimum when it comes to using this app.
App is ok when all features work which is rare 2/5
I rarely use mobile deposit, but every single time I do, I always have to do it about twenty times because I usually get an error about an issue with mobile banking and their working to resolve it. This has been going on for months now. It shouldn't be too hard to get it resolved! But then again, key bank is behind the times in my opinion anyways.
It’s ok when it works 2/5
I have about a 50% success rate when it comes to Mobile Deposit. When it works, it’s fine. But the other half off the time I get 80% through the process and I get an error message telling me to call an 800 number if I need help with my banking needs. I just need Mobile Deposit to work every time. No idea what causes the inconsistency. And I’ve tried Wi-Fi, cellular data, rebooting, reinstalling, etc. This should just work.
Absolutely useless app. Mobile check deposit rarely works, and the app is in maintenance mode half the time I sign on meaning balances are not correct or missing completely.
It’s FINE 4/5
Here’s the real deal. This app has greatly improved since it was first released. Touch ID is integrated nicely, and works as expected. The layout is clean and unobstructed. It shows me what I need to know, except for 1 important key feature.
When you rotate the phone, it would be great if the app showed you your daily running balance. Currently if you want that, you have to login to the website on a computer to get it.
When I get that feature added, I will update my review to 5 stars. Seriously this app used to be horrible. The developers have done a great job of fixing it up and making it worthwhile to have. Keep up the good work fellas!
Mobile banking deposit trouble 1/5
By disappointed in PI
I have not had good luck with mobile deposits with this app. This has been going on for approx 6 months. It use to work great... not really sure what has happened or changed.
I used this app mostly to deposit my paychecks but for months now I just get a “sorry for the inconvenience we are working on the issue” message. Yes, it’s inconvenient! Fix it!!!!
iPhone X support 3/5
Not updated for iPhone X
UI is a bit confusing
Aside from a small learning curve and the fact it’s not updated for iPhone X everything pretty much works well.
Worst banking app I've ever used 1/5
This banking app is always "unavailable." The mobile deposit function only works at 10% of the time. I have to drive my paycheck to the bank downtown, like it's the 1990s.
Fix this app!! 1/5
I’ve tried repeatedly to get this app to work. The new updates don’t work. Every time I login it asked me to reaffirm that I “agree” to the online banking policy. I keep updating my profile picture, and that disappears after every session. The app is slow. And I can’t get the fingerprint ID to work. KeyBank needs to fix this app. If it weren’t for the fact that I love this Bank I would leave.
iPhone X 2/5
Needs optimization for iPhone X
Trouble depositing check 2/5
Try many times to deposit check and wasn’t successful after so many tries. Please fix it
Great, when it works. 2/5
Get used to seeing "We apologize if you're having trouble accessing digital banking." Because that's all I get no matter how often I delete the app, run through all the hoops to log on again, only to find it still doesn't show me anything but a balance. Forget a really neat feature called mobile deposit. It was really awesome the first time it worked. I can't see recent activity, either. Save yourself a lot of frustration and just skip this app.
Mobile deposits don’t always work 2/5
By Turi b
When at home, I have my phone connected to WiFi so I’m not using data. However, when I’m connected to WiFi, mobile deposit will say the service is unavailable and I have to disconnect and use my data. That just doesn’t seem right. We have accounts at a couple banks and it does not happen with them.
Otherwise, I’m happy with the app and the bank.
Mobile deposit broken 1/5
Holy crap, fix the mobile deposit function. Don’t make me drive across town to deposit a $5 rebate check in 2017.
Mobile Deposit is Constantly Down 1/5
While the app is handy to quickly check up on accounts, the mobile deposit feature is constantly down. Please take more care in maintaining your application
Not a very good app 1/5
By KC miner
They claim to update this app for us. In fact each update seems to break something else. I’m afraid to update anymore for fear another feature that used to work gets broken. Do they have monkeys with typewriters as developers? With all the hassles involved with switching banks, I’m seriously considering exactly that.
More times unavailable especially at night. Not easy to navigate!
Slick interface but poor functionality 2/5
My old bank was taken over by KeyBank. The old app wasn’t pretty but had better functionality. The Keybank app lists future bill payments, but doesn’t list future transfers to other KeyBank accounts. The app also doesn’t list when line of credit or loan payments are due. The browser app has more functionality but also has problems.
Keybank app 1/5
Hello!!?? Don’t release an app if it’s unusable. Cannot deposit. Takes 10 attempts to work. It’s 2017 keybank.