Great, when it works. 2/5
Get used to seeing "We apologize if you're having trouble accessing digital banking." Because that's all I get no matter how often I delete the app, run through all the hoops to log on again, only to find it still doesn't show me anything but a balance. Forget a really neat feature called mobile deposit. It was really awesome the first time it worked. I can't see recent activity, either. Save yourself a lot of frustration and just skip this app.
Mobile deposits don’t always work 2/5
By Turi b
When at home, I have my phone connected to WiFi so I’m not using data. However, when I’m connected to WiFi, mobile deposit will say the service is unavailable and I have to disconnect and use my data. That just doesn’t seem right. We have accounts at a couple banks and it does not happen with them.
Otherwise, I’m happy with the app and the bank.
Mobile deposit broken 1/5
Holy crap, fix the mobile deposit function. Don’t make me drive across town to deposit a $5 rebate check in 2017.
Mobile Deposit is Constantly Down 1/5
While the app is handy to quickly check up on accounts, the mobile deposit feature is constantly down. Please take more care in maintaining your application
Not a very good app 1/5
By KC miner
They claim to update this app for us. In fact each update seems to break something else. I’m afraid to update anymore for fear another feature that used to work gets broken. Do they have monkeys with typewriters as developers? With all the hassles involved with switching banks, I’m seriously considering exactly that.
More times unavailable especially at night. Not easy to navigate!
Slick interface but poor functionality 2/5
My old bank was taken over by KeyBank. The old app wasn’t pretty but had better functionality. The Keybank app lists future bill payments, but doesn’t list future transfers to other KeyBank accounts. The app also doesn’t list when line of credit or loan payments are due. The browser app has more functionality but also has problems.
Keybank app 1/5
Hello!!?? Don’t release an app if it’s unusable. Cannot deposit. Takes 10 attempts to work. It’s 2017 keybank.
No Touch ID?!?! 1/5
Super super unhappy that the Touch ID seems to have vanished into thin air.
Also suddenly unable to use the QuickView
Had to reset my password just to check if my check had gone in yet.
That’s another thing, not app related but why does it take TWO full days after I make a deposit at a Key ATM with a check from ANOTHER Key client into MY Key account?! I make a deposit at 7:30 pm on Wednesday should have gone in Thursday morning.
Now late for payments.
iPhone X support please!! 2/5
App works good, just need support for iPhone X.
Bad app to match 1/5
By Ol hockey freak
Some time a ago key bank bought out my bank and I was swallowed into key banks inefficient and often unavailable banking system.
I hate this app.
My biggest issue and the feature I really need to have available is the deposit feature.
mobile deposits hardly ever work and when it does it takes much longer than any other bank I have used in the past.
I will now take my business elsewhere.
Touch ID 3/5
Where did the Touch ID go? Please bring it back.
Deposit doesn't work 1/5
Basically unusable without this. Constantly gets an error for trying to deposit.
Update: Still garbage app, I’ll be switching banks to one with a functional mobile deposit.
Update 2: several months later, mobile deposit only works 1 of 30 times. Got a new bank finally. I recommend everyone do the same.
Horrible app for the deployed 1/5
I am in the military and deployed overseas. I've had to send a message to my house and get my code through someone else because I cannot receive text where I'm at. Three times this app has asked me to verify who I was through text or phone call. There is no option for email which makes it worse. Since Niagara switch to key my experience has been horrible.
Great app 5/5
I love this app! Very easy to use, and very convenient. Regular updates for added security.
They seriously need to fix the mobile deposit feature. It doesn't work 80% of the time which is a huge inconvenience. Been like this for months and still hasn't been fixed.
Mobile deposit never works 1/5
This app it's horrible. Mobile deposit never, ever works. And when you call the bank they just give you the runaround. I can't wait to change banks
Yeah,... no. 1/5
This is by far, the worst mobile banking app of any bank, anywhere.
Literally worst bank and worst app 1/5
I would never recommend this bank to anyone. Even if they paid me to use this bank, I would not use it ever again. I have about 4000$ left to payoff on my car and I cannot wait to finish. The app doesn’t allow you to make principal payments. There aren’t any convenient branches near me. The app is constantly crashing and so many features don’t work. It’s not user friendly at all. I can’t believe this bank is still in business with how crappy it is.
Available balance can't be trusted! 1/5
I've seen pending payments disappear and reappear. Authorizations do not always get listed. The last straw was today when I checked my balance and pending payments. Plus I knew about I bill I paid that was not listed for some reason. All that taken into account I had more than enough to pay my cell bill. Then tonight suddenly my account is negative. I realize that now with key bank I need to keep track of things on paper...I truly feel they are trying to trick customers into more fees. Depending on how this is handled I am probably gone!
Need help 1/5
The app is not letting choose an account type. I click on it and no types pop up and it doesn’t let me do anything
App won’t let me enroll 1/5
The app won’t let me enroll with my account number. It doesn’t let me select which type of account it is so I can’t “continue.” It has been weeks since I opened my account and still don’t have a debit card. One star for app and service.
Awful. Dreadful. 1/5
I've been using this app for years and it just progressively gets worse. I haven't been able to deposit a check in months without their being a "unable to do this now" message appearing. It takes weeks of trying to cash one check for it to finally go through. Fix your app before you lose more business.
Pending payment? What happened 2/5
Where did pending payment information go? Are they trying to trick there customers into to paying more fees by not showing the information? Fix it or I’m leaving keybank.
Rarely works! 2/5
My opinion of Key Bank continues to go down. This app is just an example. I can never check my balance because the app isn’t available. If the app is available .. it doesn’t have the correct balance because of some issue with the bank’s main computer. Don’t waste your time!
By Impossible? not with god
New update and my iTouch went away. What the fudge?
Bill pay activity 2/5
This app used to show bill pay activity on my phone. It no longer does. Why? Please bring it back.
Very Good App. Just small tweaks needed 3/5
Thank you for showing credit card payment due dates! Almost there. Please give the option to view future bull payments on the app.
Just what I want it to do 5/5
Not sure people don't like this or have such high expectations. Easy to log in. I can deposit checks with my phone (never had a problem yet), and can do transfers. I don't need a ton of features and this does pretty much exactly what I need it to do. Seems stable for me.
Helpful but needs some work 3/5
I like the convenience of having my banking at my fingertips but ever since the last update on September 14th my capability to view scheduled bill payment activities doesn't work. Setting up payments works just fine but going back to double check what is scheduled to be paid does not work. I have to use the website which is a little more inconvenient
Frequently "unavailable" and no more Touch ID 1/5
Where did Touch ID go? It's no longer even an option on my app, which is unavailable probably 1/10 of the time I try to use it.
Also -- this is a Key bank rather than strictly an app thing, but -- why a transfer between Key Bank accounts can't be processed until Tuesday morning if you make the transfer Friday after 5pm is just absurd. It's a business decision, not a technology or personnel constraint. I'm switching banks because of it. Just very customer-unfriendly practices. There's no delay when their system auto transfers from savings into checking (plus $10 fee), but if I try to prevent overdraft protection by initiating a transfer, apparently that takes a full business day, despite no human review necessary. Within Key Bank, with same account owner.
V 4.1.2 is crap 1/5
Activity disappeared. What's the point of this useless app?
Needs a lot of improvements 2/5
By App doesn't work at all now!
The app is great.... when it works. I'm always getting "app is unavailable" error messages and can't use it. I need to be able to look at my accounts quickly, and I haven't been able to do it at all for weeks.
Bill Payment Activity is broken 4/5
By dave - software specialist
The last release of the Mobil app no longer allows you to see the Bill Pay activity. I called in and was told they are working to resolve the issue. That was four weeks ago and I have not seen any updates yet.
I like the app. I just think they need better quality control before they put out a release.
Love the mobile deposit feature 4/5
By Biking Betsy
I would give a 5 if my touch log on hadn't quit showing up but could be user error! Sometimes I would have to go through the deposit a check several times before it would take but the update seems to have fixed that. Easy Peasy!
Latest Update...bad 2/5
Very disappointed in the latest update. Can no longer review pending payments. Must go to desktop via internet to see what's pending. Also, Touch ID has been eliminated. Why? Contacted bank via email when I first discovered pending payments. Was emailed an acknowledgement, but have heard nothing further.
Doesn't even work 1/5
It worked fine until the July update. Now it often doesn't even start. Its actually completely pointless if it won't start.
It never works ! 1/5
By KDL in da 440
This does not compare at all to other banking apps like 5th 3rd. This app is always down
Check deposit doesn't work 2/5
The ability to deposit checks through the app is great. Once. Then you have to delete the app and reload it if you want to make another deposit. This app is pointless without that capability.
App Much Better 5/5
A year ago this app was pretty bad. The web browser worked a lot better. I tried the app today and I could actually navigate, do some electronic transfers and look at my statements. Now I would recommend using it.
Balances are frequently incorrect. I can open the app close it and open it again 5 min later with different information. Also where's the Touch ID?
Does not keep up to date balances.... 1/5
Confusing balance pages.
Was working great until update 1/5
Last night this app was great
Now with update not showing accounts
Will be happy to upgrade star rating if you fix this soon
Somewhat Convenient 3/5
It's nice to have so you're able to check your account balances and what not but it's really glitchy. It's been updated a few times since the quick view option stopped working and it still doesn't work and that was originally the main thing I used the app for, just a quick check. It need some work. Again...
Capital One 5/5
By OVO Everyday
Best credit card service
Where did Touch ID go? 3/5
By Bring Touch Back
Why would you take away Touch ID sign on and replace it with PIN number? Plus still advertise it is still a feature? Loved this feature! I hate typing in PIN #! Also would like to be able to control the what account displays vs having my savings account as my default!
Very nice 5/5
By Guitar player10
Good updates- much faster and love the running balance!
Worst app ever 1/5
By pivot pro
Didn't even show one of my accounts. Had to call after they had charged me several months interest. If my banker wasn't awesome I'd ditch this place.
Does not work - waste of time 1/5
By David Kotfila
Tried over many months - NEVER works
Much better than my US Bank app.