Latest Update...bad 2/5
Very disappointed in the latest update. Can no longer review pending payments. Must go to desktop via internet to see what's pending. Also, Touch ID has been eliminated. Why? Contacted bank via email when I first discovered pending payments. Was emailed an acknowledgement, but have heard nothing further.
Doesn't even work 1/5
It worked fine until the July update. Now it often doesn't even start. Its actually completely pointless if it won't start.
It never works ! 1/5
By KDL in da 440
This does not compare at all to other banking apps like 5th 3rd. This app is always down
Check deposit doesn't work 2/5
The ability to deposit checks through the app is great. Once. Then you have to delete the app and reload it if you want to make another deposit. This app is pointless without that capability.
App Much Better 5/5
A year ago this app was pretty bad. The web browser worked a lot better. I tried the app today and I could actually navigate, do some electronic transfers and look at my statements. Now I would recommend using it.
Balances are frequently incorrect. I can open the app close it and open it again 5 min later with different information. Also where's the Touch ID?
Does not keep up to date balances.... 1/5
Confusing balance pages.
Was working great until update 1/5
Last night this app was great
Now with update not showing accounts
Will be happy to upgrade star rating if you fix this soon
Somewhat Convenient 3/5
It's nice to have so you're able to check your account balances and what not but it's really glitchy. It's been updated a few times since the quick view option stopped working and it still doesn't work and that was originally the main thing I used the app for, just a quick check. It need some work. Again...
Capital One 5/5
By OVO Everyday
Best credit card service
Where did Touch ID go? 3/5
By Bring Touch Back
Why would you take away Touch ID sign on and replace it with PIN number? Plus still advertise it is still a feature? Loved this feature! I hate typing in PIN #! Also would like to be able to control the what account displays vs having my savings account as my default!
Very nice 5/5
By Guitar player10
Good updates- much faster and love the running balance!
Worst app ever 1/5
By pivot pro
Didn't even show one of my accounts. Had to call after they had charged me several months interest. If my banker wasn't awesome I'd ditch this place.
Does not work - waste of time 1/5
By David Kotfila
Tried over many months - NEVER works
Much better than my US Bank app.
From no problems to madening 1/5
From First Niagara Bank which operated w/o any glitches to Key has driven me to the end of my patience. I'm seriously about to change to another banking service, but only after I receive proof of their operating system.
Broken mobile deposit 1/5
This latest version has a bad bug where it won't accept a mobile deposit. I've been using the mobile deposit on this app for over a year, but the newest version has messed it up somehow. Please fix this!! I've been trying since mid-August to get it to work, but it crashes in the middle of uploading the check images. It's ridiculous that I have to now drive to a branch to deposit it. Such an inconvenience.
I'd leave no stars if I could. 1/5
This app is HORRIBLE. My income is 99.9% personal checks from my clients. I work from home and I live 35 mins away from the closest branch. When I was told "we have mobile check deposit!" It was a no brainer, right? WRONG. This app is nothing but B.S. Since I've started using Key I've gotten about 20 checks. With mobile deposit I've only deposited 4 of them. Four. Out of twenty. On top of that half the time it can't even tell me the correct balance of what is in my account because there's always some sort of "system error" and no one knows how to help you when you call their customer service line. If they don't fix this soon I will be closing my account and going to another bank with an actual working mobile app and better tech customer service.
Please. As one Key user to another, don't waste your time with this app.
Key Bank 1/5
A waste of space and time doesn't work for me
No stars if I could 1/5
By Seuss no stars
Forget this if you're trying to deposit a check. Don't bother contacting customer service. They won't help you don't just waste your time. Find another bank.
Worst financial App ever!! 1/5
I switched to this bank for several reasons , however if I knew what Junk this app was I would have found a different bank.
I will admit the mobile deposit when working Is excellent and the $5,000 limit is a real convenience. However, 9 out of ten times the app crashes or there is an issue with it. I get more error messages then all my other apps combined.
Lastly it takes forever I mean forever for this bank to reconcile the overnight records for the day before.
I am going to give this bank until December 1, 2017 and then I just might have to move on.
FIX THIS APP!!!
Tired of all the bugs 2/5
By froggy 63
I live 40 miles from a branch. When I cannot do my banking with my mobile app. I'm scr---d!! Since the last update all I've had was problems depositing, or going around my accounts. I have to call to move money around because only allowed 6 or 7 times a month! I have several different savings and loans! I need to make it happen without having to call every week? Or pay a penalty??
Was a bad move. Need a branch where I live!! I thought it was a mobile world!
Problems logging on. Accounts don't load. App freezes. Good times. Key Bank....please fix.
Yeah,... no. 1/5
Skip this app. Put a shortcut on your phone or tablet.
I don't understand why it's so difficult to have an app that works. It's so frustrating and I'm unable to complete the simplest tasks. System errors constantly, and mobile deposit rarely works the way it should. I'm considering switching banks because of how annoying it is.
Crashes very often. Shittiest app in banking. Boutta switch to Mountain America, heard they offer immediate mobile check deposits ✌️
Used to work before last update 1/5
App used to work great, now I can't even load my account or do mobile deposit so I'm going to have to give it a zero star.
Good app-Poor visibility 2/5
The app contains the functionality expected. The visibility of the app is poor due to the use of small fonts combined with light light grey text. Come on give us older customers a break!
Always crashes 1/5
I like keybank but this app is always crashing.
Deposit Piece Jacked-Up! 3/5
After several attempts to use the Mobile Deposit piece Friday evening and Saturday morning, I visited my local branch in-person, using a DEPOSIT SLIP from my CHECKBOOK to deposit a check that I had already endorsed for the Mobile App!
(Fortunately, according to the Head Teller there, crossing-out "mobile" in the endorsement, then initialing the change, should allow the check to be deposited at an ATM.)
After seeing the reviews on this revision, obviously something's amiss with that piece of the app on iOS! It'd be nice to see a fix for it. (You folks could go back to manual picture capture, however, as the pictures seem to lack detail with the automatic facility, if THAT is the root of the problem.)
It's the tiny details missed out of when they made this app. And it always has bugs or temporarily out of service. Also, there ended up being too many charges for "service fee" and "maintenance fees".
Just look glance at all the reviews(until they pay to get them removed). If you have any connection to a military branch, i suggest USAA.
Deposit doesn't work 1/5
Basically unusable without this. Constantly gets an error for trying to deposit.
Check deposit is broken - no support 1/5
Check picture deposit always returns System Error, and calling Support is ineffective. None of their suggestions work. If this isn't fixed soon we'll have to take our substantial business and deposits to another bank.
Stopped working update didnt fix 1/5
Mobile check deposit is no longer working.
Slightly better than nothing 1/5
The older version was just ok, and this version is worse. Still, it's better than nothing, I guess.
UNIMPROVED WITH EVERY UPDATE 1/5
That's a fact. If you have time to waste and like reading system error pop/ups then this is your app. Nice bank but this is a joke.
Mobil deposit is broken 1/5
By Angry Clap
Worked fine for a year. Now it always states a system error and Keybank customer service asks dumb questions like, is it a good picture and are you over your limit. Come on... You think id call to say it's not taking good pictures or won't work because I'm over my limit.
Mobile deposit seems to never work 1/5
I always get an error message that there is some system error. Worthless! Would give it 0 stars if I could
Better than no mobile app. Deposit feature does NOT work on iPad. 2/5
Perhaps the only feature that a mobile bank app that can't be done way better and easier on a real computer (laptop or desktop) is ability to snap a picture of a check and have it deposited into your account.
I went crazy trying to get that to work on this app.
Finally reached tech-support, and they tell me this does not work properly on an iPad ......only on iPhone. That I would not be able to make a deposit with this.
This makes this app almost useless to me, because I can on my iPad go to Keybank's web based banking with the iPad browser.
BTW: If you're lucky enough to still have access to Keybank's original web banking interface via any browser, including Safari, stick with that IMO.
This mobile app and the new web based interface banking that new clients get, and that they say they will force on all of us eventually is similar to this mobile app....and I hate it.
Among other reasons: Unlike The original web-based banking site (which at the moment I still have access to via Safari on iPad or any browser on my Windows PC) you cannot categorize activity. From my point of you the whole way this is you can go to Grant and deposit checks through it.
Bad upgrade 1/5
This new up grade is very poorly planned out. It is more difficult and requires more steps to do basic things. There is now a window for everything the bank offers and no way to remove them if you don't use them.
Pending charges 3/5
Pending charges take too long to post.
Good app 4/5
The app is very functional and user friendly. I have multiple bank apps and this one, while it could certainly use a few improvements, is a good application. I can quickly view my account balances, deposits and pending transactions. Good job!
It's convenient but don't mess up your passcode too many times cuz it doesn't reset if u get it right... let's say u have 5 times you can get it wrong before they lock you out, even if u mistyped once and then got it right u now have 4 more times
Always wrong 1/5
It never gives me the right balance. Like one minute I'll have 70$ then the next it'll say I'm - and my card will be right next to me. It's always false.
Does not work... 1/5
Doesn't work, or update to new version...very inconvenient and alarming. Needs a fix or I need a new bank...
Good info, but needs some work 3/5
Once inside it's a good app. Mobile check deposits should be a default at this stage. Transaction reporting is good, although tot would be nice to have statement detail for lines of credit available.
My chief complaint is the passcode. The keypad lags and it is easy to lock yourself out (this also locks PC online banking). I have now done this 2-3 times and it requires a live call to unlock, and you need your checking acct # or debit card number to reset. If I am on the road I might not have access to this info. While I like the security of this feature their should be a easier self-service way of resetting the pin without a call.
Passcode problems 1/5
The passcode feature is ok. But it lags sometimes and then won't sign you in correctly and locks you out. Even after one "wrong" attempt. Then you have to call. It's a pain. Figure it out keybank
By Yonatan C
Good! but developers - please include a feature where one can include a note when transferring funds from one acct to another. For example if I transfer $1,000 from my savings to checking acct to cover taxes id like to be able to note "for taxes" and have it show up on my bank statement.
Just starting out 4/5
Great app for checking transactions and tracking funds. Bugs here and there, but gets the job done.