Love my Krispy Kreme 5/5
There is no donut better than a Krispy Kreme. I try others and no donut compares to a KK. I also love their reward program. Five stars for KK.
NEVER Had A Problem ❗️OK, One😢 5/5
I’ve been a K-K addict for over a year now and go out of my way, about 20 minuets, to get to my store. I’ve got over 825 points and I’ve probably cashed in points for a dozen glazed dozen. I love the program almost as much as the donuts.
PROBLEM: They need to clean up “Messages” or make an easy way for me to delete the expired offers. I’ve got them going back to June, 2017 and can’t get rid of them.
By Dread Lord CyberSkull
The app doesn’t support Wallet Passes, so I have to open it to scan. Does not support Apple Pay focusing gift cards. There also isn’t a web form to train iCloud Keychain.
After update it says it can’t connect 1/5
You really need to look at where you’ve gone wrong in life...
So far so good. 4/5
I think using the points before or after should be an option.
DO NOT DOWNLOAD THIS APP! 1/5
I loaded $15 onto this app so I could earn rewards from my purchases (like I do with my Dunkin’ Donuts app...which I HIGHLY recommend). When I went to buy donuts the employee could not redeem the $...so I had to pay for them (AGAIN!!). Then I look further into it and see other people have had this problem. So I’ve basically payed $25 for 12 donuts & 1 little milk. BULLSH*T!!!
App is acting weird 1/5
The app messes up whenever I use it at night. I normally use my phone to get donuts at night. Whenever I go to the scan page on my phone it automatically turns my brightness all the way up to max. I’ve tried to see if it was just a glitch but it happens every time. I have an iPhone 8 Plus updated to the most recent iOS update. Please fix this guys. These phones get really bright and hurt my eyes bad.
So many free donuts 4/5
I've gotten a couple dozen of free donuts using this app. I don't put money on the card because I just like to scan when I pay and get the points. Yay for free donuts!
Good rewards but the app need some work 3/5
This is a good way to earn rewards but most stores I visited doesn’t not have a way to scan my barcode so I have to give them my rewards number. The app need some work.
Keeps your points well 5/5
This app is great for keeping your points. And knowing when the donuts are hot.
Reward Points Gone... 1/5
Before updating to new version i had over 300 reward points. After updating, my points have somehow disappeared. I’m very disappointed and hope that Krispy Kreme will honor the points i had, if not i will no longer be using the app, because i will no longer be a customer!
Go Deals 5/5
By Uptown bby
I love this app every time I make a purchase they take off a couple of bucks !! Thanks Krispy Kreme #DonutLover
Very delayed 1/5
Is very late on updating from week to week and when you scan or redeem it also takes a lot to update. They might be doing this to so they don’t have to give so many rewards.
Cheated out of my points 1/5
Tried to use app during purchase of 2 doz donuts to apply points. 1st drive-thru employees didn’t know how to use system. Frustrated & holding up line, I proceeded thru ck-out. Contacted Customer NO- Service to try to get my points for purchase...with no response! AND...stop offering me free donut if you won’t let me have it!!! Fix your APP!
Serious Login Issues - Lost money 1/5
I have been locked out of my main account so I created a new one with a different email on your website and the app won’t let me. Then, I created a new account right in the app and i logged out to see if I could log back in and I have been locked out of that one. App says invalid password even tho I have done countless resets and tried new passwords. Fix this crap app ASAP
Useless & such a rip off! 1/5
I put $20 on this app (just like Starbucks or any other app that allows you to accumulate points) well turns out after I put money on the app - I couldn’t even use it to pay at my local Krispy Kreme! They said they “don’t accept payments via app” because their register isn’t compatible... wth? Haha. I’ve called and called...left messages with some lady in Georgia or South Carolina (wherever their headquarters are but no one has ever responded to me) So...I still have $20 useless dollars on the Krispy Kreme app that I probably won’t ever get to use 🤷🏻♀️🙄😒
By Cabin-queen 1956
I have had no issues with the app. I love it. My store rocks!!!! Gastonia, NC.
Donuts lover😍😍😍😍 5/5
By Fin is fun
All I can say is "Yummy in my belly "
App update 1/5
When I open my app it says it needs a tune up but when I go to the App Store there isn’t an update just wants to open the old app (which will not open)
Decent app 4/5
How do you erase messages received on the app?? No way to do this. I didn’t get a notification either for the free Christmas donut. 😩 My location doesn’t have issues with using the app for payment and everything else is smooth! Love the rewards but on the bottom where it shows the rewards it doesn’t give more info or explain if reward was already used.
Steals Money 1/5
It seems either no employees know how to redeem $ from the app, or the app truly is broken. Added $15 to the app. Assumed it would be as easy as Starbucks or Dunkin’ Donuts. Nope! $15 sitting there with 2 store visits.
Don’t add cash until your store employees know how to use this app or until the app can differentiate between rewards and cash on card.
Won’t work 1/5
App won’t let me login anymore
Quick to use 3/5
By Bobcat coach
App works smoothly and makes going through drive thur easy.
Love the app but.... 2/5
I enjoy using this app when I go to kk, however, I receive msgs saying that I have free rewards but nothing appears when I open the barcode. If the rewards do show up when I select the barcode they disappear so fast I don’t have a chance to see what I can get. The most recent update seems to have caused this glitch with no fix in sight. Please fix so I can Lee enjoying this app to the fullest potential.
Lost $10 DONT PUT MONEY ON THIS!!!! 1/5
I can’t use this app. The store types in my number because the scanner doesn’t work. And I put $10 on the app so I wouldn’t have to carry my wallet and it won’t take the money off. So I’ve lost $10. DONT PUT MONEY ON THIS APP!!!!
My coupons 5/5
My coupons never show up that they say I have
Really nice... 4/5
Really nice app. Never encounter an issue while using it.
Would like to see:
* Apple Pay introduced for reloading money on the app
* Ability to update account profile information (Birthday)
Lousy Advertising 1/5
The Carolina Panthers won today, so in our way home from dinner we stopped to get a dozen glazed. First, the donuts were cold, even though the light was on. Took them back in and got another dozen that were warm and noticed that they charged me full price for them. We were suppose to get them for $5.99 but the cashier said you had to have the rewards app to get them for that price! She was very rude!
Uhm uhm uhm 5/5
By Jada lael
This app is very convenient ! Not only does it allow me to save money , but it keeps me excited to know that they will notify me when the doughnuts are hot ! .
Awesome app!! 5/5
I love this app
Krispy Kreme's 5/5
Great app plus lots of promotional items offered
Hot Light 3/5
By Volleyball queen #1
TBH I only have this app so I know when the hot light it on... #freedoughnut
Can’t access my account on app 2/5
Twice now I’ve gotten locked out of my account on the app! Once it kicked me out after an update. This time I can’t get back in after installing on new phone. I’m entering answer to security question correctly, but it gives me an error message. They have taken my money and points!
Downloaded the app to get the free donut, and I haven’t received anything for joining. Terrible.
Error messages 1/5
Won’t let me sign into my previous account keeps giving me error message even after i reset password. I have a lot of points on there and now i can’t get to them Krispy Kreme needs to fixes these issues.
Why not have an app that scores you free donuts??? They're easy to rack up. I just got my free dozen!
Stole my money 1/5
By Gicela A.
I wanted to get points so I could get rewards so I decided to put $15 with my card into the app. When I went to the store and tried to pay they couldn’t take out the money so I had to pay myself. I went ahead and went to another store another day to try and see if maybe it was just the employees but the employees at the other store could not take the money out either. They even tried transferring the money to a gift card and that didn’t work. This app has a lot of issues. It also states I have a free donut but there’s no way to redeem it. I ended up emailing customer service about the issues because I felt that I was robbed by the app and to this date there is no response. This is horrible. I went ahead and disputed with my bank. They really need to fix their app ASAP.
5 star 5/5
By Mom ramer
App is awesome!!! I have no problems with it!!!
By Dragonslayer Joe
Panthers score, and I get free donuts. What's better?
Stop the pop up 1/5
I have tried to use this app three times. Each time it asks me to rate it. There are three different pop ups to rate it each session. By the time I get the stupid pop ups to go away, I have paid for my purchase and thus the app is worthless.
If I want to rate an app, I will come here to rate it. Don’t keep asking me everytime I use it to rate it. If you do, I will come here and give you a bad rating.
App is fine, but store employees don’t seem to know how it works 3/5
The app itself is fine. But the people in my local Krispy Kreme don’t have any idea how to allow me to pay with it (they don’t even seem to know it’s possible to do that). So I added funds, but they will probably just be trapped there until Krispy Kreme decides to properly train its employees.
Don’t forget your password 1/5
If you forget your password they make it so hard to recover. Yes you are given a security question, but if you don’t get that it’s impossible to recover. They don’t have password recovery sent to your email and then from there rest your password like so many other apps do. Ugh, very frustrating when you want to continue to be a loyal customer and earn point but the app isn’t fully customer service friendly or easy to use.
Delete messages 4/5
Is there any way to delete old messages? If so how? If not Please fix this!
The app will not accept my password nor will it allow me to reset it. Once I answer the identification question, it keeps telling me there is an error. I’ve deleted the app and reinstalled 3 times. Getting frustrated
Love it! 5/5
By db antoine
I have already utilized my rewards my experience was very simple.
Krispy Kreme 5/5
Great company, love the doughnuts.
Nice to have 3/5
By Chuck/ Psych lover
App doesn’t work 1/5
The app doesn’t let me sign up is not working
Local shop not on app 2/5
I have tried to locate the union city, Ca Krispy Kreme shop on the app. The shop is physically there, but not on the App.
Error messages and something else... 1/5
Just downloaded the app and I am getting an error message that I cannot connect my debit card to the app. I’ve deleted it twice and inserted my credit card as well, to no avail. Also...am I missing something? Is there an option to be able to order donuts via the app? If so, where’s the button for that feature? If not, why isn’t there a feature to order donuts through this app? I’d think that would be an useful feature; to be able to order donuts through the Krispy Kreme Donut app. If there is and I’m missing it, I apologize. And could someone PAH-LEEEEZE point me in the right direction? Does location have anything to do with whether or not you can order donuts through the app? I’m located in California. Thanks...