Great app 5/5
By Tupac tha thug Makaveli 07
Easy to use and very efficient .
Great App!!👍🏾 5/5
By O Dog13
I love the points
It's pretty good 4/5
It's good I'd like to know when I get free stuff from my points though!
Great App 5/5
Where's my points 1/5
Went in tonight to redeem my free dozen. Pulled up the app and all my points were just gone. They were there yesterday. Went from 347 point to 0
By Angelica Zdz
live love kk❤️
Always fresh, regardless if you get there when the Hot sign is on🙂
Chocolate icing with sprinkles 5/5
By John Dough-nut
I love the app. I love the points. I love the perks. I love Krispy Kreme. I love chocolate iced donuts with sprinkles.
Problem with Hackers... 3/5
I will say I did like the AP until my account was hacked. I received a message saying I had gifted all my points (which I have never done) and my points were now at zero. I called the corporate office and who ever I spoke with said this has happened prior and would look into it and c/b. No one called me back. I tried a second time and still no return call. I'm still using the AP but not waiting to use my points because I'm afraid it might happen again.
Cannot change my account! 1/5
I downloaded the App months ago. Was received notice on when Hotlight was on. Would get notifications, then it stopped!I just now seen on my phone, that 2 hours ago, while I was asleep that the hotlight was on! Then last Sept I changed my email address and tried to edit my account and it tells me "A Error occurred"! I asked a employee why I cannot change my email and they tell me it has nothing to do with the email! What's the problem here? I love the donuts!! I buy them and get points, but cannot change my account??? Geez!!
I love this app!!! I love hot fresh doughnut and when I see the hot sign I ride out to get me some
Great Doughnuts mediocre app. 3/5
My problem is there are no stickers so I'm left stuck sending DD stickers & I really do not like DDoughnuts I'm always having to explain that the DDoughnut sticker really means I want Krispy Kreme doughnuts please help out with this dilemma🙏🏻👌🏻
I love Krispy Kreme
Krispy Kreme 5/5
The app is great, but it does have flaws. The employees need a training session on how it works and what to do/say when it doesn't work properly. We love Krispy Kreme doughnuts 🍩 and that's not going to change. The app is an added bonus, but just like us "a work in progress."
Love it! 5/5
Everyone I know buys krispy kreme and they love it ! 😍 can't get enough if this doughnut !
Points Not Given 1/5
I was told about the rewards program, never that I needed an app to get the points. So after the 4th visit, I learned of the app. I still had my prior receipts and was told to call the 800# and they would add the points. Well I did that. I was told it would take 2 weeks (14 days) for the points to be added. Well it's past the 2 weeks and still no added points. I drive 30 minutes each way just to get these donuts so the least they could do is keep their word and add the points that I payed for and earned.
By Bony james
What can I say that no one doesn't already know, there great!!!
I love it!!!
Worked need training with app 2/5
I love the app but most of the workers don't know how to use the app and last time we visited Krispy Kreme the person at the register didn't know how to put my free dozen donuts in the register I earned and ended up taking double my points away in my app. He kept asking me to hand him my phone so he could re enter and instead clicked on many of my earned points.
I always forget to have it scanned 4/5
I hope next update will let us just enter some code from the receipt bec I always forget to either bring my phone into the store or just forgot that I have to scan my app first, the clerks won't even ask if I have the rewards points. Please let us scan the receipt too!
Order ahead 3/5
Please add order ahead option for app! Then 5 stars!
Great app 5/5
Store great. Apppppp......... 3/5
By Mag 007
I always know when it's hot now it pops up on my phone yay. But when I go to my local Krispy Kreme and I want to turn on my app it never does I have to sign in with my phone number which frustrates me and the people at the window I never know what the points are actually going to get on there or if I have to keep my last receipt so that's a bummer all the way around.
I am happy with you 5/5
It is good
Great app! 5/5
By Apple User 1233
Love the app and love earning free stuff! Just got a free pack of K cups this morning which are my favorite. Win win! Easy to use.
Great App 5/5
Just wish I could load my survey from my receipt with code for free dozen
Good so far! 5/5
Haven't had any issues and enjoy earning free stuff!
Great app! 5/5
Love the app! It works great. I'm always aware of when the hot sign is on and how many reward points I have. The app works very well inside the store and at the drive thru. I recommend this app if you love Krispy Kreme!!
Barcode just won't scan 3/5
By aunt dbee
I don't know if it's my phone or the print of the images but I have the same problem as many other folks. When it doesn't scan, I feel like a chicken with its head cut off, now what?
Great app 5/5
its a really good app if you live close to a kk. But i agree with others the app barcode can sometimes not be read and its ackward just stading there like what do we do know.
Nice App!! 5/5
I love the app it is so colorful and has lot of choices of delicious good donuts to choose from!!
I now know when the "hot now" is on!!!
Really nice... 4/5
Really nice app. Never encounter an issue while using it.
Would like to see:
* Apple Pay introduced for reloading money on the app
Love the app 4/5
By Krispy Kreme holic
Love the app and love the new store that close to me now
Wish it was easier to use.
Best Doughnuts 5/5
Love the app Love the doughnuts much more 😎😜
KK app good, but...... 4/5
I love KK. I'd like to love the app too but I agree with several other writers. Staff in the stores have trouble dealing with the app, e.g. with my iPhone 7 plus, barcode scanner can't read it easily and staff I encounter just stand like statues not knowing what to do. Also, you can spend 10 minutes trying to get to section you want.
It just needs to have a few tweaks to make it better. But, please test them to make sure they work well before sending updates to your customers.
Great I love it.
App never works 1/5
Of all the purchases I've made, the app has worked once. All the other times , it has failed to load .
Love the app but it rarely works at our local store 2/5
By Carolina Chickie
Love the app but it rarely works at the local store. Store employees treat me as if I've done something wrong however you look around and see marketing everywhere to use their app. One more eye roll from a KK employee and I'll choose Dunkin doughnuts
Love it!😊 5/5
It's easy to use and the rewards are amazing!🍩🍩☕️🥛👍🏻
Best ever 5/5
By Kool how
I love it to life
Pretty Handy 3/5
I don't use the app often but when i do I wish it were a little easier to use.
By Science Fiction Lover
❤ this app.
Apple Wallet support, please 3/5
App is fine, but I'd like to see support for Apple Wallet so i can pull up barcode in the same place as Starbucks and others.
I'm a little kid 5/5
By Jo Ann Mathis
I love my Krispy Kreme doughnuts every since I was child in elementary school