Why not have an app that scores you free donuts??? They're easy to rack up. I just got my free dozen!
Stole my money 1/5
By Gicela A.
I wanted to get points so I could get rewards so I decided to put $15 with my card into the app. When I went to the store and tried to pay they couldn’t take out the money so I had to pay myself. I went ahead and went to another store another day to try and see if maybe it was just the employees but the employees at the other store could not take the money out either. They even tried transferring the money to a gift card and that didn’t work. This app has a lot of issues. It also states I have a free donut but there’s no way to redeem it. I ended up emailing customer service about the issues because I felt that I was robbed by the app and to this date there is no response. This is horrible. I went ahead and disputed with my bank. They really need to fix their app ASAP.
5 star 5/5
By Mom ramer
App is awesome!!! I have no problems with it!!!
By Dragonslayer Joe
Panthers score, and I get free donuts. What's better?
Stop the pop up 1/5
I have tried to use this app three times. Each time it asks me to rate it. There are three different pop ups to rate it each session. By the time I get the stupid pop ups to go away, I have paid for my purchase and thus the app is worthless.
If I want to rate an app, I will come here to rate it. Don’t keep asking me everytime I use it to rate it. If you do, I will come here and give you a bad rating.
App is fine, but store employees don’t seem to know how it works 3/5
The app itself is fine. But the people in my local Krispy Kreme don’t have any idea how to allow me to pay with it (they don’t even seem to know it’s possible to do that). So I added funds, but they will probably just be trapped there until Krispy Kreme decides to properly train its employees.
Don’t forget your password 1/5
If you forget your password they make it so hard to recover. Yes you are given a security question, but if you don’t get that it’s impossible to recover. They don’t have password recovery sent to your email and then from there rest your password like so many other apps do. Ugh, very frustrating when you want to continue to be a loyal customer and earn point but the app isn’t fully customer service friendly or easy to use.
Delete messages 4/5
Is there any way to delete old messages? If so how? If not Please fix this!
The app will not accept my password nor will it allow me to reset it. Once I answer the identification question, it keeps telling me there is an error. I’ve deleted the app and reinstalled 3 times. Getting frustrated
Love it! 5/5
By db antoine
I have already utilized my rewards my experience was very simple.
Krispy Kreme 5/5
Great company, love the doughnuts.
Nice to have 3/5
By Chuck/ Psych lover
App doesn’t work 1/5
The app doesn’t let me sign up is not working
Local shop not on app 2/5
I have tried to locate the union city, Ca Krispy Kreme shop on the app. The shop is physically there, but not on the App.
Error messages and something else... 1/5
Just downloaded the app and I am getting an error message that I cannot connect my debit card to the app. I’ve deleted it twice and inserted my credit card as well, to no avail. Also...am I missing something? Is there an option to be able to order donuts via the app? If so, where’s the button for that feature? If not, why isn’t there a feature to order donuts through this app? I’d think that would be an useful feature; to be able to order donuts through the Krispy Kreme Donut app. If there is and I’m missing it, I apologize. And could someone PAH-LEEEEZE point me in the right direction? Does location have anything to do with whether or not you can order donuts through the app? I’m located in California. Thanks...
I added money on my “Mobile Card” 1/5
So I loaded $20 to my Gift Card / Card Balancr on the Krispy Kreme App under the assumption that I scan it to pay for my donuts.
Boy was I wrong! I was told that they don’t know what that is and have never seen it.
How do I get back the $20 I loaded onto Krispy Kreme app’s gift card?
Great app 5/5
App is very user-friendly, it doesn't take too long to earn points, and it's easy to redeem points. But I do wish you could redeem for merchandise as well.
Would be nice if I actually got rewards 1/5
I’ve gotten emails saying I have things such as a birthday reward or free Halloween doughnut. However, none of these are loaded to my barcode in the app. When I contacted support about it, they said I’d have to show them the email from support saying I should have a reward even though it’s not loaded to the card in the app. Seems like a hassle to have to email support for every reward that doesn’t populate (which has been all of them so far). Not impressed.
Loading Funds 1/5
I put $5 worth of funds in the app over a year ago. Every time I go into the store I ask about using it. Every time I go into the store they tell me they don’t know how to do that. They know how to scan it for rewards points, but not how to use the $5 I paid to Krispy Kreme like it’s a gift card? Where’s the training? How do I get my money back?
Not worth it 1/5
I have had them scan my phone app over 4 times. I have no reward points accumulated at all. Not sure what the point of this app is. Got an email saying I get free Halloween donut. Doesn’t show up in app. Downloaded app over a month ago.
I’ve gotten emails saying that I earned or was gifted things (like a birthday reward etc). But no where in the app does it say that I have something or what it is that I earned; how are you supposed to know what to get and before when to get it so that it doesn’t expire??
Also, I would suggest adding a section where you can submit a receipt for points in case you didn’t get your app scanned—like going through the drive through
Needs improvement 2/5
Tried multiple cards to load funds but can’t. Register didn’t know about the app and asked to see my phone.
Love this app 5/5
By Darling Nikki 44
Always know when the hot light is on and love the great deals that come on the app
Can’t use in store 2/5
What is the point of loading money onto this app if they can’t process it in store?
This is the third time I’ve gone in store with my phone and they couldn’t process payment. I had to go back out and get my credit card, when I had over 12 dollars loaded on this useless app.
Starbucks makes it easy, I can even order before I get to the drivethru and pay with my phone without ever having to interact with a single person!
Get it together Krispy. Your coffees not that amazing.
Not getting points 1/5
I have had this app for a few days. I have made two purchases and none of them are showing up in the points section. There is no description of the reward system (what dollar amount equals how many many points). I'm disappointed.
I have emailed three times. The first time I was told to wait up to two weeks. At two weeks, I sent another email. No response. After three weeks I send another email. So far, no response. Also the app never asked for my birthday, which it listed incorrectly...
Employees don’t know how to use it 1/5
I have been to 3 different locations in San Antonio and have witnessed employees literally arguing over the app. I tell them “I need to pay with my app” and they always say “you can’t do that.” Really?!?! Then why does it give me the option? Why can I load funds? I utilize KK a lot for work purchased $130 worth this Saturday did I get any of my points? Nope. Did I get to use my app to pay? Nope. Why? Because your own employees have no idea how to use it. Why have an app if you’re not going to train employees how to use it?
Great Place 4/5
Love this app it gives you free stuff
Have only used it once 4/5
The one time we used it it worked just fine
Serious Login Issues 1/5
I have been locked out of my main account so I created a new one with a different email on your website and the app won’t let me. Then, I created a new account right in the app and i logged out to see if I could log back in and I have been locked out of that one. App says invalid password even tho I have done countless resets and tried new passwords. Fix this crap app ASAP
I Love This APP! 5/5
I collect points on every purchase. I have gotten several free dozen donuts with my points. And when the Carolina Panthers win I get points automatically added. The hot now light has always been accurate on my app.
Great app 5/5
By Tiffj 80's baby
I used the app for a few weeks and no problem. I like how they give you points through out the week.
Krispy Kreme 3/5
The app is okay, but when it says it's hot it usually isn't. I go to the locate part and check there.
Great app 4/5
Great app 5/5
I'm enjoying my app. Thank you! I'm 10 minutes from the temptation of hot fresh now deliciousness. The donuts at the location are always perfect!
Need one in Wilkes-Barre Pa 5/5
Wish I had one closer to my home..but 20 miles is better then a 100!!
LIES, THEFT & DECEIT 1/5
I loaded $5 onto this Godforsaken app a year ago. I have made multiple attempts , via phone and email to get the funds returned, to no avail. If I could give Zero stars, I would. I have Two Krispy Kremes by me, both owned by the same family and neither accept this rewards program -- I look at other locations, on the app, and Krispy Kreme shops a very few and Very far in between. So, who is creating this app, as it is surely to SCAM people out of the hard earned fruits of their labor.
I love this place. Just wish there was more access when light is on!
Easy to Use 5/5
By Paula in Va Beach
This is a great app and very easy to use. I love Krispy Kreme doughnuts.
By Mayberrys tv star
Awesome place but I need to stay away because I have type 2 diabetes.
By Mistress bedroom
Rewards are fantastic!!
thank you kripsy 5/5
give me free donut
By I breviary
Very simple to work and easy to earn points. Go, scan and get points
Easy App 5/5
This app is very easy to use and has been quite reliable. It doesn't hurt that KK makes the best donuts on the planet!
Issues in store and can not order online 2/5
I think the team could be more educated on how to use the app. Also it would be great if we could order on the app to pick up in the store like other food apps such as Chick-fil-a and Panera.
Yummy yummy for my tummy, keeps me up to date on fresh donuts