FIX THE D_ _ _ _ THING!!! 1/5
By Frustrated Stake RS President
Is anyone reading these reviews? This is the most potentially helpful tool, but for me it has been a continual source of frustration. It will work for awhile and then suddenly decide that my password is wrong. WHAT IS THE PROBLEM?
A weak excuse for an app 2/5
The concept is great but the execution is horrible. You have to sign in every time and then the finger scan never works and it wants to update everything every time. The app works but the mid you have to wade through to do the work is annoying. Half the time I don’t use it because of the hassle. This app is designed poorly and only gets nice comments because members feel bad criticizing anything related to the church.
Problem sending text to list 3/5
After the latest update I can no longer send text messages to my lists of members. The message fails every time. I have set the up as a group in my contacts and that works great. I am using iOS 11.1.1 with the latest version of the app which fixed the same issue for email but the texting to a list is not working.
App just keeps getting better and better with time.
Still a great app 5/5
Up to this point this has been a great tool and I use it very often. Unfortunately with the latest update when I try and send a group email either to a personalized list or a specific group organization leadership (bishopric, EQ presidency, etc) No email addresses populate in my IOS mail app.(Running IOS 11) This is a real shame as I send emails multiple times a week to certain groups and this feature made that easy for me.
A big shoutout and thanks to the development team for fixing the above mentioned email issue. That was quick!
Bad update 1/5
Downloaded the new update and now everything is blank and won’t sync. I can’t even sign out to try and sign back in.
Amazing works perfectly
Mostly works fine, but the app keeps crashing whenever I try to use the Meetinghouses feature. Also it won’t let me re-arrange the icons on the home page.
VT improvement 4/5
I wish there was a way to text multiple people at once especially from the visiting teaching districts. And a way for leaders to mark visiting teaching through the app :)
This app still needs fixing please!! 1/5
This app has worked well in the past, but the last few months has become unusable on my iPhone. I have to keep deleting and reinstalling the app. I have the same problem on my iPad. I just deleted the app and reinstalled and it still doesn't work.
Update: It is now a week later and I have the same problem. This is SO frustrating! Please fix it!
Beyond Frustrated 1/5
I agree with all the reviews about this app. It is a critical tool, yet it does me no good when it refuses to load. No matter what I do, delete and reinstall, WiFi or cellular it will not sync. I’m dead in the water. On top of that it’s a complete mystery as to who I can contact for help. I hope someone on the development team takes notice of the very poor rating of this tool and takes to heart and finds a way to fix it. I have been dealing with this issue for months.
The app never loads fully for iOS 1/5
I can sign in fine but when I try to use the app as it is supposed to nothing loads. I will sync it but still nothing loads everything is blank. It’s a very useful app when it works but the current version is very bugged.
Syncing failures 1/5
Syncing fails constantly. Ended up removing from both iPhone and iPad because the app is inoperable on both.
The syncing model needs to be revisited, like say nightly updates when plugged in.
Frequently cannot sign in 4/5
Would love to not have to log in every 30 days.
No longer displays data, just a blank screen. When will this critical issue get fixed? It's been months and the problems with this app are getting worse.
Unfortunately when an app like this fails, the results can range from unrendered aid to the elderly to real human suffering. Totally unacceptable.
Will not synch or let me log in 1/5
I have used this app for years and it’s always been great. For the last several months it will not synch/update data. Not I can’t even sign in to it. It starts to synch and download the data, and then about 3/4 of the way through it, it stops and closes the app out.
Great app, with more great to come I hope 4/5
Great app that makes it easy to connect to your ward, and easily contact anyone. The newest update has also made the UI much cleaner, and up to date with today’s standards. It is very nice.
What would make it even better is having the ability to not I only search or categorize by last name, but by first name also. It would also be very helpful if all the pieces of information were standardized in their format such as the phone numbers where some appear with dashes, an others without them. The dashes make it much easier to read when you need to write down a phone number.
Not working anymore 1/5
Is my phone too old? This app has stopped working. Can get nothing.
Doesn’t work is iOS 10.3.3 or 11 1/5
By CBC and BMP
Updated my phone to iOS 10.3.3 and it didn’t work. Updated again to 11 and it still doesn’t work. I’ve removed the app and re-installed with no luck.
IPad User and Primary Teacher 5/5
I have loved the app and use it weekly. I teach Primary and reference the tools each week. Thank you!!!
Keeps crashing will not open 1/5
What happened? It just stopped working. Problem with OS update?
Overall decent but sync, sync and more syncing 1/5
Required syncing is too much of an annoyance for me to continue using this app. Otherwise the UX and UI is decent. Info isn't very accurate. I would like to limit my personal info more.
Update: please find a new provider. This app is not up to par.
Can’t log in 2/5
Serious bug. Unable to log in. Tried deleting and reinstall it, still not working.
Syching not working and no way to go back to member list 2/5
Syching not working since my last such on sept 24th and when it sychs nothing happens and then there is no way to go back to member list .
Must close app and restart just to get back to member list.
I've had sych failures on other occasions as well , primarily on Sundays.
I presume high load on sych servers is causing issues .
Need to do additional load testing on this app before rolling out to users . Seems to have scalability and reliability issues of syncing data.
20/80 Rule 2/5
Works great 20% of the time, doesn’t work at all 80%. As long as I’m synced and it opens it’s a phenomenal tool. When I’m out of sync or it logs me out it’s near impossible to get it working again. Currently haven’t been able to use for 3 weeks and as award Clerk that’s a problem
Help- can't log in 5/5
At first it just wouldn't let me sync. So I deleted the app and re downloaded and now it won't let me sign in. Please help. 😖
Haven't been able to log in for ages!! 1/5
It's been months since I've been able to log in to the app, and it appears I'm far from alone. When I try to log in, the window stating a sync download has started appears for about a second and then disappears, leaving me logged out. I guess I'll just be using the LDS.org website from now on, as I've not had any luck with the app. :-/
Can’t log in anymore 1/5
By VoIP User 99
App has stopped working all together. Have tried on different phones, have reinstalled. Wife is having the same issue.
Can’t log in... 1/5
It has always worked until I synced it today. It won’t let me login on my iPhone anymore.
Won't Sign in 1/5
The app won't sign in or sync at all. The sync screen flashes for 1 second and then disappears. Deleting the app, clearing the cache, and reinstalling does nothing.
I had to re-install the app and now it will not connect or download data, I enter my login info and it does nothing when click sign in, it flashes downloading then returns to downloading.
I dont know who the church hired to further update this app, but they don’t know what they’re doing. They could totally afford better app developers. This apps been buggy as heck for a good while, kicking me off, not syncing, logging me out, and not letting me log back in. It’s useless on the iPhone. Please fix it... 🙄
IOS 11 problem? 2/5
All my devices on 11.0.2 will not log in. Enter the password and it just sits there.
Can’t log in 2/5
I have not been able to logon for almost two weeks now on my iPad mini. iPhone no problem. iPad mini not so good for quite a while!
Logged Out. Can’t Log Back In 1/5
The app has been atrocious over the past month. I couldn’t get the app to sync. I decided to log out to see if that might be an issue. Now it won’t even allow me to login. This is becoming frustrating.
Needs fixes and is buggy 1/5
While the app when functioning as it should is awesome, that rarely is the case. It more often doesn’t open, doesn’t let you download up to date info, or sync. Been having issues with the app for weeks. Tried everything. Fresh install, phone reset, etc. Needs fixes to be up to par.
Problems syncing 2/5
I’m on the most up-to-date version and I “synced” my ward/stake directory. The problem came, after the sync, when my ward was completely erased. It doesn’t show up under the ward or stake directory and anytime I try to re-sync, it can never initiate it. So, I have no ward directory access now.
App support???? 1/5
This app needs some serious attention!!! How can I “magnify my calling” if I am unable to access the very information needed to accomplish such? I try to send an email, but when I do so, I am told to log in first. Then when attempting to log in, I am told my password is incorrect, even though I know for a fact that it IS correct. This app does the exact same thing whether I attempt to utilize it on Android or iOS!!! Please fix!!! There are two behaviors that upset me more than anything!! First: People or organizations that do not admit fault or blame others for their shortcomings or actions; and Second: The same not acknowledging when a concern is expressed. I see no acknowledgment of concerns expressed in the majority of the reviews shared. How can an app so essential to our callings be ignored? Please fix the app and acknowledge our concerns so we know that we are being heard. Thank you.
Not working. Use to be awesome 1/5
Won’t let me sign in. It keeps glitching.
Just stopped working 2/5
The app worked great for a long time but recently logging in is nearly impossible. It doesn’t even start downloading, it just says it’s going to and then goes back to the login screen. I’d love for lds tools to work, but it doesn’t.
Won’t let me sign in 2/5
I don’t know if it’s due to the new iOS 11 patch I downloaded this morning, but it won’t let me sign in
Needs Work 3/5
Can’t login after iOS 11 update. Needs to be fixed. No updates since March.
Completely shot 1/5
Doesn't work on iPhone (iOS 11.0.2) or iPad, which is still on iOS 10.3.3. Not sure what happened, but last time I was able to sync was on September 6, 2017. Now the syncing window just appears and disappears again after half a second without syncing. Also, navigation bar on bottom to get to different pages disappears randomly, e.g. after going to the settings page (when trying to sync). Hoping for an update really soon!
Great when it works... 1/5
Since the latest update of the app, I’ve not been able to login or “sync” my data.
I enter my credentials and it says downloading and then suddenly stops downloading and I’m left at the login screen.
Please fix this bug as the app is unusable in its current state.
**Running iOS 11**
Problem syncing 1/5
I have to constantly delete and re-download
Worked Great Until Recently 2/5
When I try to log in, the pop up that states, "downloading, this make take a couple of minutes..." appears and immediately disappears and then my password deletes out. When I put my password in again, the same thing occurs again. I have deleted and reinstalled the app several times, but to no avail. What does this problem mean and how can it be resolved? Thanks for your help.
Fix the login issue 1/5
I cannot even log in.
The app is useless if I cannot log in.
When I put in my username and password, it says "login may take a couple of minutes" and then the prompt disappears and loading stops almost immediately.
Come on guys. This is a great tool IF IT WORKS! Lol
Sign in button does not work 1/5
Great app when it worked in my Samsung. running it on iPhone 7, iOS 11 I cannot even sign in. I am a ward clerk and need to access this for my job, but cannot. PLEASE FIX.
Completely Broken 1/5
Whatever update took place completely broke this app. Nothing ever loads, sync does nothing. It's been this way for months, if it wasn't broken, why fix (I mean break) it?