No prices listed in search 1/5
Poor design. You just lost my interest. A customer needs to see pricing in a product search, rather than having to open up each result to see the price. I’ll shop the other big home store I guess.
wrong more than it’s right 1/5
I like to use the app to verify inventory before going to the store, but it has become a futile waste of time. I have lost track of how many times the app has reported more than 50 of an item and after going to the store finding out they don’t have any!
MyLowes Account vs OLAM 2/5
I had a brain fart and deleted what I thought was a duplicate My Lowe’s account number, causing me to lose the transaction history associated with that particular account number. After using the SMS-Chat from within the app, I was informed that the deletion was permanent but they were able to confirm, and I agreed, the transaction records that went bye-bye was inconsequential.
There were ample opportunities for the customer rep to improve their level of professionalism, customer service, and courtesy, and I factored that less than stellar experience into my review of the app.
I suggest that the developers consider anchoring purchase history with the online login credentials (E-Mail, phone number, and/or name, etc.) and not on MyLowes account numbers. It is apparent that multiple account numbers can be associated with the same online account login so it seems trivial that MyLowes loyalty account numbers can be associated with specific purchases, but _all_ purchases should be linked to the login. “Millen” from Customer Service statement below is disingenuous since deleting the login account should be determinative that the customer no longer wishes to have Lowe’s retain purchase history (which most companies really don’t purge since such data, with claimed anonymizing efforts prior to its use, is instrumental in their marketing efforts):
“I am sorry you accidentally deleted your card, however saving people's information when they specifically tell our site to delete it would cause its own issues including privacy and security issues. Since our store system updates at night, I was able to look up your original card. It has one purchase on it that was returned.”
Finally, if Lowe’s were truly concerned about customers’ security and privacy, they should implement and enable Apple Pay in-store and in-app as it is currently the most secure form of payment since credit card numbers are tokenized and transaction details are hashed and encrypted in a way that hacking those details makes it impossible to reuse the purchase information.
Even seasoned tech users like me can experience a brain fart with tapping the wrong icon so there should be a means to facilitate and correct such mistakes so that all customers, including those that may not be as savvy. In the end, Customer Service – in the form of the convenience offered by functional tech and escalation to a customer service rep – is still the differentiator. In this regard, both app (tech) and live customer assistance experiences fell short of what I’ve come to expect from Lowe’s.
Helpful app 4/5
By Water Reuben
We found this app helpful when doing research before purchasing appliance suite
Simply does not work 1/5
This app seems to be working normally until you get to checkout. It will not advance to the next screen after entering shipping info, so essentially pointless for online shopping.
Bad app! 1/5
Won’t find my location, won’t accept the zip code I use, won’t let me shop without it! Crap app
App works only if the store is organized 1/5
By Zero stars please
Numbers of time where it says x amount in stock ended up looking for zero in stock and many times where things aren’t in the right places. Most importantly I keep showing up in store and wait 20-30 minutes for them to search around and ended up zero
Wish lists 2/5
In a house with multiple shoppers we utilize lists for gifts and idea sharing. This app does not have a easy way to add to a customized list. I see the add to the quick list, but if I want to have a discussion on what to get for Christmas or what is needed for this ongoing improvement project vrs hey I like this idea as a possible solution.
Please improve search 2/5
I like the interface but the search function is terrible regardless of the product. One example...I searched for exterior slab door and it returned interior bi fold doors, door knobs, hinges, and screws. I like Lowes but usually shop at their competitor because their app is flawless.
Haven’t Mastered the Basics Yet 1/5
This app is a joke. Availability and aisle locations are rarely reliable and you can’t even get store hours right. All of the Charlotte area stores show as closing at 10 pm yet when I arrive at 9:15 it’s closed. Seriously!? This app winds up wasting more of my time then it saves.
Still no landscape view on iPad 1/5
By tried and failed
The one and only app I have that has only one way to view on my iPad. It’s really annoying. The app works nicely and is designed for a phone only apparently. But seriously have you guys ever heard of a tablet?
Tough Shopping 2/5
iPad app version absolutely needs landscape mode, as portrait is useless. When this feature arrives, I’ll return.
By John in Western New York
Not working , tried reinstall and still no go. Internal server errors and screen blacks out when searching for my location/ store
Doesn't accept all Lowe's Cards 2/5
I would give it more stars but since
I can't pay with a Lowe's A/R card. This app is useless to me and anyone with a Business or A/R Lowe's card.
Also, it would be nice if the app listed available stock in near by stores w/o having to change stores locations.
Lowes update 3/5
I use to love this app until this recent update. My only problem so far and why I lowered my rating is because now when I click on weekly ad it redirects me to a website.
I like looking at the pictures like the newspaper ad in store. I could flip through pictures like a newspaper. Now I cant
Needs Apple Pay 1/5
Lowes really needs to get Apple Pays. Seems like a half-*ss job when you've got the MyLowes card in the Wallet app, but then can't accept Apple Pay. You make your customers have to put their iPhones away and take their wallets out, which wastes cashier's time.
New update is worse 2/5
I used to love this app. I was able to check the weekly ad from the app now it sends you to another page to view. I hate that. Tried to use the text customer service feature to complain and all it does is take me to my messaging app. No number, nothing. Worthless. Please fix.
Needs native iPad support 3/5
App works well enough but not having native iPad support in this age is not acceptable. I use the app far less due to this.
Could be better 2/5
App will not go landscape which is how I view everything on my iPad. Not easy to use when it stays in portrait mode. No email support so could not request this that way.
Need an IPad version. 1/5
Please do an iPad version that will support landscape mode.
Search is nearly useless 1/5
I can find what I want very easily on Home Depot, Amazon, and Walmart. I can very rarely find what I need on Lowe’s app. This thing is a mess.
Bad or suspect programming 1/5
I downloaded the app and didn't end up using it very much. I found it annoying that I received a banner every time I was near a Lowe's. Went through settings and could disable. Ultimately I uninstalled the app and restarted my phone, yet I still get the banner every time I am near a Lowe's. Uninstalled should mean gone.
No notifications of online order status 2/5
The search function vocabulary is bad. Try the same wording on the competition app and finds the item every time.
When ordering online I get no email or text notification when item arrives, always shows "in process ".
Horrible app 1/5
App fails to provide basic features expected of iPhone apps: city and street names on address book do not auto cap, people name fields don’t auto cap, buttons sometimes don’t change color to tell you they are active, press a button and the screen does not change - but sometimes the data saves anyway. I have never before seen an app this bad for iPhone.
Good app;search words could be better 4/5
This app was very helpful in-store with compiling online order for delivery. But searching for long list of items from home is tedious. Search words should be refined.
Good for iPhone, bad for iPad 2/5
Works good on my iPhone; however, it's almost 2018 and still not iPad compatible? Not even landscape view. Minimal effort gets you minimal reviews...
I was searching for things related to flowers.
When I looked at some items, then wanted to go back to the general list for flowers, it bumped me all the way back to begin a new search, skipping over the general list. Then I had to re-enter the info again..... Very annoying
Do like the aisle info on products in store
Plants listed available, is totally incomplete
Need iPad version 3/5
Your app is awful on iPad
Needs a “in store product location” 4/5
By Unamused player
Pretty good app. The only thing it lacks is a product locator for in stock items at the store location.
Great app but Lowe’s need better WiFi 5/5
I’m a worker at Lowe’s Store #288 in Indianapolis, IN (near Castleton) and I really like the app because I’m able to help customers find certain products without having to run to the closest computer to look it up, I just whip out my phone and open the app and I’m ready to go! It’s great! I give it a honest 5 stars because it shows where the product is, whether it’s in stock and it gives a map of the store and shows you where it is which is really neat, the only complaint I have is the WiFi at Lowe’s isn’t the best, I’m constantly having to reconnect or disconnect and reconnect to the WiFi, and there at times when the WiFi just drops and it says I’m connected but nothing works so you have to go to the settings and reconnect to the WiFi, long story short, Lowe’s needs to update there WiFi with technology improving, more and more are going using there phones. I personally don’t want to burn all my cellular data. So great app but Lowe’s needs to update their WiFi!
Almost worthless 1/5
When searching for an item you get everything but the item. Also when you manage to find something you might be able to use, there is not enough information in the specifications or description to figure out if it is what you are looking for.
App does not recognize credentials, ask for 15 digit card number when I have a 14 digit card number. Going to the physical store is work enough, now the app does nothing. SMH
Cart won’t clear 2/5
I get an error saying that Lowes.com is invalid (CMNO207E) and as such can’t clear my cart. Needs to correct this bug.
Won't even login 1/5
I tried login in keep telling me password is wrong 3 times so before I get locked out I tried the web and ta da... it logs in so ya I know my password and I went to forgot password clicked there and no email yes I checked my junk mail... repeated that twice so I give up , that's why I've have the card for over 7 months now and haven't charged anything, Home Depot rocks and logs in :) bye now
MyLowes Time-out/Password Re-prompt Needs to Go 4/5
The timeout period for MyLowes within the app where it requires you to type in your password is way too short and, I’d argue, entirely unnecessary. The solution should be adding TouchID (if desired) otherwise leave it alone with no timeout. If Amazon and other major retailers’ apps get away without password re-prompts, the Lowe’s app certainly could as well.
My go to app 5/5
This app is used on my phone for home improvement projects to tool purchases far more than the other brick and mortar store apps.
Used to work great 2/5
By Pleasse fix
The Lowe's bar in the screen that used to pop up only when in store now displays all the time draining the battery. Just started since last update. Was really useful to have your mylowes card on the phone. But will have to delete app to preserve battery life.
Awesome app 4/5
I love the app! It has helped me a lot! Something you should do is have the ability to link it to a LAR account.
App feature 5/5
By Addicting game 2017-2018
I would like to see a feature on the app where the receipts could be printed from my Lowes account on the app. The app is very easy to use and handy.
Nice to see what is available before running to the store. 5/5
By AK hiker
Easy to maneuver through the app and is usually correct on what is in stock at my local store.
New update 2/5
The new update has taken away the option for fingerprint login.
VERY HELPFUL 5/5
Very easy to use, good graphics and great navigational coding.
Love the app! 5/5
Easy to find items
Love to scan Lowes app 5/5
The Lowes app allows me to scan for ideas, products and prices.
Love the app. Easy to find products. 5/5
Won't Update, Can't Delete From iPad 1/5
App won't finish updating and it can't be deleted from my iPad Air 2 running iOS 10.3.
Not bad but need to support their self checkout with the mylowes card. 2/5
By Foot In My Mouth
Please add a way to make the mylowes card barcode bigger.
None of you self checkout scanners will take the small one.
Great app 5/5
By Frosty poppie
Love this app
Add existing receipt not working 2/5
By Hajj onbd
App used to be good. If you scan your mylowes card during a purchase everything you buy will show up in the app for easy returns. You could also add a receipt later if you forgot your card. That feature is broken now. You can't add receipt by scanning the bar code or manually with the transaction number. I'm a self employed electrician, id like it fixed
I love Lowe's 5/5
Love you Lowes