Works when I need it 4/5
Every time I have used it, l have found the info I needed and was able to get my reservations made.
No problems 4/5
By Ice the wolf warrior
So far so good. No problems. Very convenient to check in.
Connecting flights 5/5
Gave options of different days pricing. Smooth and fast booking.
First app not loading on my iPhone 7. Ever. 1/5
By Dmitry Dain
Safe to qualify as the worst airline app ever. By far.
Lufthansa App 5/5
App provides what I need.
I'm very very angry 😡 1/5
Very very angry 😡
By AA reader
Won't store booking
Won't connect M & M to create profile
Worthless. Web site on safari better
Not improving but getting worse 2/5
The app automatically logs me out and removes my complete login information.
It often lags and I have to completely close the application.
This is app is a joke!
Crap App - won't let you do anything you really want to 1/5
Crap App - won't let you do anything you really want to. My mum flew to Hannover from Munich on August 14th, Lufthansa lost her bag. We've been trying to track it ever since with zero updates and help from Lufthansa. Their website keeps saying that the bag is "still being tracked" and we should check back later.
I have spoken to their central call center and they've outright lied to us to cover their incompetence, insisting first that the bag had been located in Munich and should be on the next flight to Hannover and then telling us the flight had been cancelled.
When after my 8th call over 3 days and my repeatedly pointing out that my mum's medicines were in there the very rude lady at their central call center at +49 69 9530 7962 said that "Well' your mother should have put her medicines in her carry on bag". Guess what Lufthansa lady; she did! But only enough for five days because airports don't allow more medicine than that to be carried on a flight, and my retired mother is visiting me for a month!
The bottom line is that LUFTHANSA DOESN'T CARE ABOUT ITS CUSTOMERS AND ARE RUDE WHEN POLITELY ASKED FOR HELP!
Get your act together Lufthanasa and get a better call center to handle your lost baggages!
Oh and I can Google my flight status you jokers! I need your app to help me track my elderly mother's bag that you've lost but of course it doesn't let me!
Nice app with room for improvement 3/5
The app is quite nice and compared to others, it has benefits. But it's also need improvements in the following areas.
- Personal data: The content is constantly lost and I have to re maintain the information, this is really annoying
- Baggage tags: The baggage tags are not synced with the app from passbook. That needs to be improved
- Smart bag tag: combination of multiple succeeding tickets into 1 route needs to be supported by the app
- Smart bag tag: native implementation in the app is missing
- Smart bag tag: need to be stored in the app
- why are there contents differences between iPhone app and iPad app? Baggage tags and smart bag tag should be also supported by the iPad app
- Connecting multiple succeeding tickets by the app is necessary
In general I like the app and think it has improved a lot over then years.
They're being so secure this app is unusable 1/5
I'm about about to fly blind overseas for 19 hrs because I cant log into this ridiculous app and review my itinerary. It requires a pin that's due to arrive in the mail after I log my first mile. ? Even with that it crashes as I try other methods to log in. Why not review my email confirmation you say? Because that entire email is a bunch of garbled gibberish in phone's browser. Why didn't I print my itinerary? I didn't think I needed to because I had the app and email!
Really bad app. Slow and hard to use.
Good app, useful notifications 4/5
Useful notifications re: gate changes, flight times, etc.
Easy to use, access to frequent flyer account.
Terrible at checkin 1/5
So one of the developer contacted me to give her the details however I can not reach out the developer through the links provided. That shows me how much they really care about getting the steps to reproduce the issue. I still want to provide the steps and you should find a way to contact me to give the steps. Terrible!!
The worst app ever. I couldn't even checkin. Always asking for information that I previously entered.
Great app 4/5
4 stars because I believe it could be faster, and maybe a bit simpler when going into your bookings, but great overall.
One thing though and it's not app related (or could be) after I created my online account I should have received a confirmation email, than never came, now apparently my account will be deleted (hope someone will help me fix that), maybe in the future you guys can add an account confirmation option in the app.
Just started Using Thid 5/5
I had deleted an earlier version-too inconvenient. Let's try again.
Getting worse over time 1/5
By Canids minor
A couple of years ago, this was a great app. But gradually it has gotten worse. Some of the failings:
- From a booking, you can select check in, which then takes you to a webwrapper screen. Why is this not just built into the app?
- When you go to check in this way you need to reenter all your booking info to checkin. Why isnt the info just transferred?
- The app randomly seems to log me out over time. Why doesnt it just keep me logged in? Sometimes it will say I am logged in, but the moment I go to my bookings it asks me to log into the app.
- Twice it has forced me to change my password before I can do anything. No reason given for the forced password. If I am on my way to the airport, in a foreign country, the last thing I want to do is be forced to spend 10 min changing passwords, on an expensive slowly roaming connection, before I can check in. At least give me a two week email warning that you will forcing a password change.
Have to re-login each and every time 1/5
Since a few days ago, the app forces me to reenter my log in details every time I open it. A popup message appears that says ' invalid login token'. Very annoying and just adds to the overall clunkiness of this app.
Super buggy 1/5
Performing basic check in tasks (e.g. Check in) can be super buggy on this app!
Can not get past registration- does not recognize that password and confirmation password are the same on iphone 6s.
Can't add Miles and More card to Passbook 1/5
By Vista Clara
Big shortcoming. And easy to do. Can't understand why an airline wouldn't add the ability to have your frequent flyer card handy.
Update: so painfully slow! Awful.
Not ready for use 1/5
Provides very little information compared to other (USA airline) apps. Mostly a tool to upsell. On my iPhone 6 it got stuck in an infinite loop, and after kill and restart I found the app forgot information already entered if one left that screen for another. The APIS info collection service functioned but could not be saved due to "missing or invalid information", tho that data had been read using the camera from the passport.
Great app 5/5
Super easy to use
Barely works 1/5
This app is very disappointing. Web views just don't cut it. Make a real app.
The app is very low quality 1/5
The app makes 6-8 second requests to the server on each user action, timing out 2 out of 3 times, losing your input or work in progress. This is like 1990-ties are back.
And an airline which wants you $15 per seat reservation per trip segment to have you seated next to your child? That's plain horrible. For our family of 3 it's just an extra fee of $180 for the round trip. Something other companies do for free. Which I will go with on our next trip to Europe.
Negative all over 1/5
By Paco ram
The app is full if glitches. Keeps deleting the log in info, and shows booking not completed when instead they are... negative!!
Good app 4/5
Does what it says. Simple, intuitive and remembers all my info.
This app is terrible! 1/5
I am a frequent flier star alliance gold with United. If I make reservations on United.com that include connecting flights on Lufthansa, I am never able to open the app, to view my Lufthansa reservations, or to check in for my Lufthansa flight using the Lufthansa confirmation that United has given me. I have a Million Mile number too, but the app will still not allow me onto the site. This app is worthless.
Supper app 5/5
By Alexander the Wolf
Supper app very helpful
P Shemirani 5/5
Wonderful and easy APP 5/5
Easy to check in. Great App. Please design one like this to claim travel with award miles.
Completely Useless! 1/5
By Ösi in Atlanta
Sitting in the lounge here in Paris CDG. It is 19:45. Flight supposed to leave at 19:20. Even a three year-old will conclude that this flight delayed. But the App shows "Flight on time" ... just deleted this waste.
Spot on updates 5/5
Our flight was delayed and the app provided great updates (although not to our liking 😀). We were almost in sync with the gate agents. The team has been awesome
Times out trying to retreve a booking.
Very slow, lots of manual entry 2/5
By Dave Matheson
To get checked in, had to enter Miles & More number over and over, along with booking code. Manually entered passport info, had to start over when I clicked a ? box and got an error. Selecting Remember rarely remembered, and in the end it could only generate the boarding passes for my kids, not me or my wife.
German precision 5/5
Just another perfect German machine app!
Good App 5/5
Very easy and comfortable app from Lufthansa!
By Thomas Loafman
Relative to other airline apps it one of the best. I fly Lufthansa mainly internationally and it provides all that I need.
Highly recommended! 5/5
My wife and I booked our flight in a crowded restaurant with our daughters with no problem!
Unable to view reservation 1/5
I am unable to view my reservation using this app. However, I can view the reservation using the desktop website. This is an issue and makes the app useless for me. I did book my reservation through a travel agency vice directly from LH.com but this shouldn't matter.
Terrible app and website for that matter. Extremely slow, crashes often. Doesn't remember info etc. I'd expect a better experience from a company that positions itself as a premium carrier.
This app is exactly what you should expect. When working properly, this app has great usage and provides good information. All the functionality you might need, except seat selection, all at your fingertips. However, more often then not, server connectivity issues and very delayed flight information cause unnecessary heartburn.
Really bad 1/5
Can't use it at all. Trying to log in and it's loading forever after I enter my login info.
New Update Has issues 1/5
I keep getting server errors and prompted to login multiple times while using the app following the latest update. It was a very good app before this update!
Works well for me
Terrible App 1/5
I fly Star Alliance (United/Lufthansa) five or six times a year to the Middle East. Flights are booked by USGovt CTO and Lufthansa app never works. The day of flight you might be able to see your reservation and seat assignment but the app won't allow you to change your seat. Every time there is some type of problem which ultimately makes the app almost useless which is a shame because for the most part Lufthansa is a good airline although they do not honor United Frequent Miles.
Can't view booking 2/5
By Mr. Beavis 77
Go to "My bookings", click on "View booking", and get an error every time:
"Due to technical difficulties this page cannot be displayed..."