Get $5 off your first ride using the promo “JESSICA19974”
The best ride experience 5/5
They are way better than uber.
Scheduling feature doesn’t work... 1/5
Why can’t I schedule a ride anymore? I’m in the Bay Area (Ca). Touching clock icon does nothing. Old version used to work well , and I used it frequently.
Lyft is the way to travel. 5/5
My wife and I used Lyft twice today. Once, in San Francisco and then in Charlotte. It was a fantastic experience. We will use this service again when we have the need.
I love lyft so much better way cheaper than uber basically half the price definitely recommend lyft
Good but pricey even with a discount 4/5
By Mark designer21st century
Lyft’s app has an easy to navigate layout but the price makes it altogether not worth it compared to Uber. Drivers are easy to find with the glowing logo in their car. Even with the discount/pass I bought for $5 to get $4 off it still was too pricey. Sticking with Uber for now.
Always a good time. 5/5
By Slick groove suavecito
Best drivers and cars better than Uber.
Driver issues 1/5
In the last 24 hours, I’ve had three drivers cancel on me on three different occasions. This morning, when I was going to a doctor appointment for a fractured hip, my driver said that he picked me up and proceeded to drive up the other side of the city while I waited for him on the curb. I haven’t had issues the few times I’ve used Lyft in the past, but now that I’m injured and on crutches, I was really hoping to use them to help me get around the city. Great app if you want an excuse to stand outside for 10 minutes and not actually go anywhere. I will be using transportation services that actually pickup their customers.
Worst service ever. 1/5
I switched from Uber to Lyft due to their price difference after today I will not use this app again. I was charged the ride but never picked up. Go figure. This has happened to me more than once.
Taxi for iPhone 5/5
I never lived in a city, so I never knew how to call a cab--but the Lyft app is so easy! Great for introverts who don't like calling!!! I have met some lovely interesting drivers and had some beautiful conversations as well. I have never had any problem :)
Badge count won’t go away 4/5
Serious problem with their holiday promotions where the badge count won’t go away.
Best app 5/5
By Fraud guaranteed
I drive for both Lyft and Uber and Lyft has everything clear and love the 24 hours Rating update. OMG Uber always has 1-2 missing problems in their app I am sure the app developers of Lyft are professionals.
App notifications 1/5
Website doesn’t let you notify them of app malfunctions. Notifications will not go away on most recent iOS.
Pregnant woman & mother left in the cold in front of hospital 1/5
I just ordered a Lyft and was waiting outside calling driver who never picked up (I have screenshots evidencing this). He finally pulls up and sees me outside of the hospital (I am 8.5 months pregnant) and was trying to get my mom home after she had a hysterectomy because of cancer. I flag him down, he rolls his window down and I ask him what is going on and he just tells me that "the ride was cancelled". I asked him "what? No, I've been waiting, my mom just had surgery" and he just shrugs, rolls up his window and drives off.
Then when I contact customer service all they do is refund my cancellation fee and give me a $10 coupon. This is the absolute worst service and lack of common courtesy and empathy I have ever experienced from any transportation organization in my life. The fact that a pregnant woman and her mother who just had surgery for cancer were shrugged off is a disgrace. The fact that Lyft thought that a $10 coupon would ameliorate this is a slap in the face. Lyft should be ashamed of itself.
Tells me a ride is 4 minutes away, takes 15 to arrive 3/5
Please fix whatever bug this is. I use this app for my morning commute and I can’t keep coming in later than expected because your algorithm can’t match me with a closer driver. Also, drivers always get lost trying to pick me up in Marina Del Rey. Please update your maps.
Uber is better 1/5
Used Lyft for the first time in over a year and as soon as I log in and put in my current card info I get charged $40. I look in my ride history and see it has me taking a ride a year prior on the far side of the country. Still waiting on a reply to get this fixed. Then Lyft offers a pass in certain areas, pay $5 and you get $4 off every ride for the month of December. I bought the pass and took a ride, no discount. Emailed support who gave me a $5 credit on my Lyft account then I took another 2 rides, no discount and didn’t apply my $5 credit. Both times I was going between work and home. Both places are within the passes support area, still waiting on Lyft to tell me what’s up.
Cancellation fees! 2/5
By Hard to the max
These cancellation fees are the worst idea I’ve ever seen on an app. A driver won’t be able to find me because they’re incapable of finding the blue dot on their lyft app and so they cancel a ride I’m waiting outside for and then they cancel and I get charged! I’ve lost maybe at least 100$ just from these cancellation fees! And if plans change a minute or so after you order a ride and you have to cancel your ride I hope you’re ready to pay that cancellation fee again. Take that off the app. Till then this app is horrible.
Great service 5/5
On time and the drivers and vehicles have more than met my expectations.
Prefer over Uber 5/5
By Crazy A 442
I’ve always preferred Lyft over Uber, their drivers are nicer and more professional. I’m glad to see they’re expanding more and more, and I hope they keep taking a larger share of the market. They’re the best!
Notification won’t clear 1/5
You recently decided to notify me about a promo and once I viewed the promo, the badge icon won’t go away. There’s a bug
Bad customer service. 1/5
Never responds to customer service inquiries.
Don’t be fooled by the annoying “Developer response” asking you to reach out to customer support. Been there, done that several time to no replies.
Great all the way around 5/5
Great service and good company, unlike the other.
Good service, no release notes 3/5
Listen, I like your service and prefer it to Uber, but how about writing some real release notes instead of that marketing copy. Sincerely, a real customer.
The Best Ride Share! 5/5
I drive for them and I ride with them. The passengers and the drivers are really nice. It’s a great way to save money on a ride around town and a nice way to make extra cash. If you are about to sign up use my code to unlock cash bonuses for drivers and riders! Code: EEZDRIVER
Consistently Shows 1 Alert 1/5
App icon consistently shows I have 1 alert. There is NO way to clear it. I keep most of my apps in folders. So I constantly have to check this app because it shows I have a notification.
By Shes spoken
I was charged 21.40 for a ride that normally would be 12 or 13. Not sure if it’s the app or what but that’s absurd. I could’ve had a cheaper ride with a cab than paying double for a ride.
Is this 24/7?
If you have Uber or another ride app stick to it 1/5
By Insert Nickname Here xD
I’ve been using this service for less than a year and the quality of service has definitely dropped yet the prices on rides increase on each update. Also apparently now drivers are allowed to cancel rides on you after 2 minutes and fake attempts to contact you. And fake meaning drivers pull the calling someone just to show they called but hanging up soon as they hear the first ring on their end. The drivers will literally call you for a second so that it’ll show on their call history that they called. and hang up and claim it as contact but I’ve screen shotted and have had them request the driver showing them a screenshot of how long the call was which shows proof that they do fake out calls that you have no chance of picking up. And that when you call back the drivers don’t pick up.
Please create icon for iPad users 4/5
By T McGuire
There is only one version of Lyft. Please create an icon for iPad users.
Go away alerts! 4/5
The red notification circle won’t go away! I went in the app and clicked every option and it’s still there. UGH!
I like lyft 4/5
have only had one bad experience and they refunded my ride without question. However the app is a little confusing and there are no notification setting except in the default iPhone settings menu. One complaint is the app notification icon never goes away even if I delete the app and download again. I have to disable icons manually for this app and it’s kinda lame tbh.
Keeps crashing and reporting “Poor network connectivity “ 3/5
I updated the app and now I’m in a Lyft ride with no information on how much the ride is due to “poor network connectivity “.
Was able to call the ride so why has it failed mid ride???! Unreliable whenever I have to use the ride app, despite updating this happens frequently.
Sends advertorial notifications. 1/5
Less than a week after installing it, I am getting repeated unsolicited advertisements via the notification page. Notifications should only be used to inform a customer of the status of requested services. I am uninstalling Lyft as a result and will not use the service again.
worst support system and inconvenient price changes 1/5
By rednu net
ive used lyft for a while and have occasional problems with it but now its just over the top. it no longer shows when theres price surges, the prices that are normally shown that the trip will be is normally not the price i pay in the end, lots of drivers are unprofessional and now theres a $15 fee to have a LOST item returned. i cant even call or text my driver that i left an item in the car, i call and it tells me input the number on your lyft account not the number youre calling from, and in calling from MY phone that has MY lyft account on it. customer support is also unprofessional and not helpful at all, especially with all the “random” connectivity issues. thanks for all of the hassle for no reason.
Promotional notifications mandatory 1/5
I leave notifications turned on for this app, as they’re important to have on when actually using the service. However they’ve been sending me promotional announcements at all hours of the day, making me want to turn off their notifications. They must stop this behavior, or include an option to disable promo notifications.
Liars and cheats 1/5
Quoted me one price then charged me triple. Then could never get through to customer service. Awful awful awful.
Scheduled ride disappeared 1/5
I scheduled a ride for a few hours away, switched apps and when I switched back, the app interface had changed and my ride was no longer showing anywhere on the app. I began to try and reschedule, but the option to change pickup time was now nowhere to be found in the app. I then received a text (that I can’t reply to) that my scheduled ride is still on, but I have no way to track or communicate with driver. Also there is no immediate customer support, just an emailed support ticket that will send some canned response much too late.
Map App is Getting Drivers LOST 2/5
I’ve had three Lyft rides in the last 24 hours and all three drivers are using Waze. All three drivers got lost because the Waze app gave them bad directions. The app had my driver circle the same freeway on-ramp area THREE TIMES! Finally, I told her to completely ignore the app and I directed her using Google Maps. If Lyft doesn’t get this driver map issue fixed IMMEDIATELY, I’m going to switch to Uber and Movin.
Nope. This is good and bad 4/5
Lyft is a good app but the way lines are arranged is horribleeeee ... it should not take me a hour to get to my destination when its really 20 minute drive .... ive seen like 3 passengers get picked up after me and im still the last one to get to my destination ... is not fair at all ..
Not affordable 1/5
$27 for a 12 minute ride with no traffic? No thanks
Prices going up??? 3/5
I live 3-5 minutes away from my job an I usually get charged around $2.90-$5.83 which I already think is a lot of money but then I went to work and got charged $8.03!!! That’s ridiculous!!! For a 3 minute ride??? There’s no reason for it to be that much please fix this issue!!!
See you later Uber 5/5
Timely, efficient and friendly services. See you later Uber.
Love Lyft & App - Watch Problems 5/5
Lyft is a great service and the app is easy to use. Particularly great is the tie to Apple Pay so no need to load credit card info into Lucy’s app in particular.
One BIG problem with recent iOS upgrades. I loved that I could use my iWatch to hail a ride and monitor its progress toward me. Since September the iWatch Lyft App has either not worked entirely or had to be reinstalled - at which point it may or may not work. As a SAFETY feature, not having a phone in hand while standing on the street was particularly appreciated. Sure hope Lyft’s app developers fix this!
Promo codes 2/5
Ok so this app is pretty good except for the promos they aren’t going through and they are charging me full price of the ride. Checked my bank and you charged me full price for the ride which is kind of a let down..
Amazing service 5/5
Feels weird reviewing Lyft, because to me it is a necessity. Simple and effective taxi service. Very reasonable prices, great service, has been a life-saver (literally) on multiple occasions.
Updated in the last 72 hours... 3/5
and I can no longer schedule a pickup. Not particularly helpful to remove or break that feature when I need a 3:15am pickup tomorrow.
Easy to use, affordable, good drivers
My number one go to app for traveling 5/5
By Every Human Alive
I love this app! So many good experiences and have had so many great conversations during rides! And also love the new update💓