Love Lyft! 5/5
I love supporting a company who supports their employees. Riding Lyft has always been pleasurable!
Fast and convenient 5/5
Excellent experience and recommend to everyone.
No Hotline To Call 1/5
They have no customer service hotline so no direct communication with the customers it's a shame
Great app! 5/5
I'm switching over from Uber permanently! Great app and better user experience from the technology to the drivers!
Free ride 5/5
Scar4 for free first ride
Wow!!! Really!? Lyft why do I have to pay 230% more for a fare. That's insane you people are always raising the fare that has nothing to do with the customer. 50% 75% an at worst yet ever a fare that costs $30 to be raised to $138. That I'm sure is against the law. You are trying to rip people off.
Good riding share 5/5
It is good and important there is competition in the ride sharing market. Decisions are always good for consumers!
By I love maps
POS compared to Uber.
Love lyft 4/5
Lyft is easy to use and understand. Definitely download uber for back up. Doesn't get four stars because I can't use PayPal balance.
English speaking drivers. 4/5
I live in Miami but do not speak Spanish. It would be nice to be able to request a driver that speaks English. Most drivers are good about making an effort. However it makes it difficult to communicate directions or what my location is. This might be something to add this feature to the app.
By Best at ninja games
Shaun S. 5/5
By Dr. Shaun Shaw
I absolutely love everything about Lyft! Keep up the great work!!!
Can't register! 1/5
It asks my drivers license to verify my identity. I don't have a drivers license. That is the reason I need Lyft.
An o'side police officer drives a new Orange camaro, very shiny, if you come across one :) a thin needle pierces a tire easier than a blade
Way better UX than Uber!! 5/5
A super hassle free way to hail a ride 😄
Uber's competition 4/5
That's how I view Lyft. Drivers recently have been nicer, though the navigation program they use is slow to update if the route changes.
Better than uber 5/5
This is much better than uber
Super cool drivers.
In love with it!!!!! 5/5
By Sir Clint
I am just proud to be a driver of lyft!!! It's a great experience!!!!!
Lyft Line is worse than L.A. bus system 1/5
I've been using Lyft Line to commute to work daily for 5 months and it keeps getting worse. To the point where I now take the bus in the morning. The bus follows a predictable route, timing and affordable price.
If you paired clients up more efficiently maybe Line would be worth it, but as of now it makes the car go back where it came from to pick someone up after 10mn of driving, adding 20mn to a ride, and can make the driver jump off the freeway at the last minute before an exit, which is totally unsafe.
Riders' shared routes barely match at all sometimes and rides that take 15mn can take up to 35.
It's only a few bucks cheaper than regular Lyft and surges all the same, while adding huge chunks of time to your rides. What's the point?
As it is Line offers little over the bus or regular Lyft.
Can't update driver's license photo 3/5
By J. Sexton
I have applied to be a driver. When I did I received an error message saying my DMV check cannot be completed. I have received several texts from Lyft asking me to update my info, but there is no place to do this. They keep asking me to upload a pic of my expired dl but #1 I don't have an expired license, and if I ever had one the DMV takes it when you get your current license anyways. And #2 there is no option to upload a pic anywhere. What do I do Lyft?
No consistency 3/5
Holy crap you guys are so unreliable, I have been switched to two drivers already and I'm still waiting because my driver has been 4 minutes away for about 10 minutes now.
Usually all my Lyft drivers are pretty cool and chilled but you have some that are crazy and drive crazy but other than the crazy drivers once in a blue moon Lyft is actually reasonable with the fares and pricing
Don't depend on the drivers for anything that's further than 15minutes 3/5
I used to use Lyft over Uber for all distances until two Lyft drivers called me up, one after the other after already waiting 5min and asked if I wanted to wait 15min. When I told them yes they said oh it'll be better if we cancel. So they forced me to cancel. Uber doesn't give me pathetic excuses. I'd rather pay more for the reliability. A drivers job is to drive. This is not a career that makes them six figures. It won't make them rich. So from now on it'll be Uber everywhere so they can miss me with the BS.
The Good, The Bad & the Ugly 4/5
By you lyft me up
Ok - so no one has been UGLY but a couple of the cars could and should have been much cleaner in both Uber and Lyft.
I have had a couple of Bad drivers who were adjusting their map quest while driving and almost missed turns or exits. Or who have bad attitudes about their pay but it was more a reflection of them at the time or company changes they were effected by and they were in transition. And only one driver who was more concerned with their music preference than mine. But we found a compromise at silence.
I'd rate Both Uber and Lyft as good. In the past I preferred the positive attitude of the Lyft drivers but now it's hard to tell because they drive for both.
Regardless, it's the right attitude of anyone in a service position that merits high praise and I've experienced some pretty high quality people at Lyft and will call on them when I need one.
Easy to Use 5/5
Great experience and always works!
Leaving Lyft 2/5
I used to love Lyft to the moon and back because prices were reasonable and drivers were quick. Whenever I'm getting picked up, drivers go up a side street and i have to walk to the car. Drivers used to pull up right in front of my house and now i have to walk two minutes when I shouldn't have to. Prices are getting unreasonably high with worse service as well. This is truly upsetting because I've been with lyft for more than a year. Fix it or you'll lose another customer.
Drivers constantly cancel 1/5
There's no point to this app with 4 drivers canceling in a row. Deleting this app
Love Lyft 5/5
By Heplful recommended
I used to drive for uber and Lyft, and I have to say that Lyft is way better, Clients are kind and friendly and Lyft support are amazing. Uber is trash. Thank you.
Better than Uber, but letting me down.. 1/5
First off, don't get me wrong, I absolutely love this app. It's inexpensive, fast and reliable. But just recently, it's only just inexpensive...drivers that I request take so long to arrive, I've been late to work 3 times because of drivers that just take 10, 15, 14 minutes for pick up and most of the drivers have such low stars I have to keep canceling and finding a new one. (I only feel comfortable with 4.8-5.0) Secondly, it's not as reliable as it used to be. 😔 in the past 4 days I've requested a ride, THE RIDE WAS CANCELLED ON ME and just like that the rides were gone. And it says they're coming and then I open up the app again and it's just been cancelled on me and I'm literally waiting for nothing. Very annoying after awhile. And just recently, I've been having an issue where they say they picked me up and dropped me off but never even came to begin with. They get paid while I'm just confused and frustrated cause I'm trying to go home/work! Ugh...Like I said before, I love this app but lately it's not up to par for a long time customer like me. 😔👎🏽 please look into this and fix it please!
Lyft over uber 5/5
I always compare uber and Lyft prices before each ride and lyft fares are way more reasonable than uber!
I love lyft 5/5
It's a good app. Would recommend and compare vs Uber to get better price.
Valencia California, USA 5/5
Lift is way better than uber they have never cancelled on me but uber usually does @ least once every time I order a ride
Good 2 use 5/5
By dug graves
Worse and worse (Update: Good again) 5/5
By Linas M
Update: seems like the algorithm has gotten better (or maybe my luck). Tough to complain how cheap line is. Plus looks like it's finding rides faster and tough to complain when the UI is as good as it is.
I've been using Lyft for years now but Lyft Line is becoming increasingly infuriating. They show a million cars around you but then send one that is more than eight minutes away and going an inefficient route. Now if you cancel even though the route is awful they charge you. Looks like I'm going back to public transportation
Great alternative to renting a car... 5/5
Great alternative to renting a car...especially when traveling. Always clean, friendly and timely drivers - my GO TO app for car rides :)
Better than Uber 5/5
Use Lyft always! Uber is a poorly run company; they treat their driver poorly and don't really care about their customers' safety! Lyft all the way!
Excellent app 5/5
User friendly. I always know who is picking me up. Where. When. Excellent!
Switched from Uber to Lyft 5/5
Switched for various reasons, and so far, I'm happy with the service and the app.
I'm super impressed with Lyft 5/5
By Lady Cathey
I used to be an Uber customer, however have switched to using only Lyft due to the fact that Uber is absolutely ridiculous and unwilling to help both customers and drivers. I'm SOOOOOO much happier having gone solely with Lyft and beyond appreciate all the positive experiences I've had so far (KNOCK ON WOOD!). Can't say it enough, LYFT IS AWESOME!!
Never estimates a fare!! 1/5
I would love to use lyft - if it would estimate how much a fare would cost me. Several, SEVERAL attempts to use lyft fails me because I'm on a budget and I have. I way to know what I'll be charged. Until this gets fixed, I'll use uber...
Lost driver. 4/5
I booked a ride at SFO to home. Driver went to the wrong location and cancelled my ride. Second try worked like a charm.
Love lyft !! 5/5
There is always a lyft driver near every location I need to be picked up at ! I wish it was a little cheaper sometimes but overall the drivers I have had are great and friendly !
Fast, easy to use, and not Uber
Great drivers 5/5
By Kay Perez Aragón
I'm new to the lyft community and i want to say that i have enjoyed my rides. Thanks lyft