Their app bugs out and customer service is very unfriendly 1/5
This is like one of those tech age companies where there is absolutely no way you can talk to a human when there is a problem. Lyft, i understand you are trying to save money by forcing us to use FAQs but that is so condescending. If I have decided to call you, that is because I did not find answer to my question by all other methods.
Not working 1/5
When i try to get into the app
It says something went wrong try again
I continue to try again several times nothing works
Lyft is a scam 1/5
I press current location it loads puts the drop pin on my blue dot. When the vehicle arrives its in a different location and my blue dot is now across town. I cancel $5. This has happened 5times in 3 days. Even when i double check the location i still have this happen. I wish we had a different option. Bad app
Terrible experience. All the esumates are wrong 1/5
Your rider estimates are always wrong it takes so much longer for the driver to get there.
And lyft line took me 30 minutes out of the way twice. Horrible service.
Worst app 1/5
This app charges way too much and doesn't tell you how much rides cost or if it's "prime time" until after your ride is over. All not be using ever again.
HORRIBLE SERVICE 1/5
Lyft has absolutely horrible service, their drivers are rude and they cancel rides because they don’t want to take the trip and lyft does NOTHING to refund your money back. They have no live customer service team. They give you these numbers to call which are just automated recordings that just give you the run around about going online and sending a written report. And they dont respond in a timely fashion. Lyft is absolutely horrible.
Okay service 1/5
By Avery Chavez
I have been using Lyft for a while. It was great. But recently I've had some not so pleasant drivers. One of my drivers was so terrible that I wrote a review on him to Lyft and they sent me an email that was meant for him(the driver) however when I tried to get in contact with anyone from Lyft I never got a response and not actions were taken! They did take my money but when I wanted an issue resolved it was like they didn't care.
$50 coupon: RIDE784 4/5
First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE784" to get $50 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!!
The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver.
The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
Disappointed New Customer 1/5
I was told about Lyft from a friend who highly recommended it because of your competitive rates. I have used Uber for the past several years, but requested a Lyft car last night after I compared the rates & found Lyft to be a much better value. I have very limited income, and in my case, every dollar matters. Imagine my shock when I received an email today informing me that my fare MORE THAN DOUBLED the original fare quote. As I stated previously, I have used Uber for the past several years and NOT ONCE have they adjusted the fare above what was initially indicated when I requested the car. To be so deceived by Lyft was disappointing, to say the least. When I ordered the trip from Lyft, it never occurred to me that the following day I would receive an email advising that the fare I was quoted would be more than doubled due to an adjustment. During both of the rides to the Embassy and the return trip home, the drivers were pleasant and I felt safe and comfortable. But unfortunately, being blind-sided by this fare hike left me feeling angry and more than disappointed . If customer satisfaction is important to Lyft, I can state emphatically that I am a very dissatisfied customer. I have no confidence that the rates you indicate when the trip is ordered will be what ultimately I’ll be charged. The realization that, while your trip charges initially appear to be less than Uber’s, they are subject to change drastically!!! I wound up paying CONSIDERABLY MORE than I would have paid had I used Uber. I have used Uber to attend events as far away as 30+ miles, during “rush hour” and after the rush hour timeframe, and they have NEVER increased the amount of the initial trip charge.
Regrettably, in good conscience, I cannot recommend Lyft to friends or colleagues after becoming aware of what can only be described as a “bait and switch” tactic.
Good, but not great 4/5
Please add ability to schedule plus lifts. Had to use Uber bc you don’t have this and I don’t like Uber.
Lyft is simply magnificent 5/5
Lyft was easy to sign up for and use. It got me out of a serious jam I was in. The easy ability to use it makes me give the app a 5/5. Way better than Uber.
My go to for rides. 5/5
Surprised how fast I get rides living in Indiana and frequenting Chicago this is my goto ride app. @gnarlyjargon
Awful Customer Service 2/5
By APR15 TUE 2014
Fair price compared with Uber, but quite awful customer service. Never got reply and ridiculous route calculation.
Been left twice 3/5
I have had the bad experience of setting up a ride and they apparently showed up and said I wasn’t there, canceling me and still charging me $5. So the 1st time i wasn’t so mad about it because i just walked home to where i got home in a 30min walk. 2nd time im looking and waiting and i get a text saying ooops you missed your ride, still charging me canceling fee.
Im switching over to UBER i heard they at least text you before they cancel on you and leave.
The only cool thing about lift (i used it a total of 7 times) is that you get coupons in the email like 2off on your rides. The email will say $20 coupon but its not for one ride it $2 off x 10rides = $20 and that the time they did show up to pick me up the longest I waited was 8min
Discount code ROBIN21565 for new riders! 5/5
Enter the code BEFORE ordering your first Lyft! And please: tip your drivers and rate us 5 Stars! It really makes a difference.
First and last experience- what an awful service 1/5
First of all I had high hopes for the app but I was disappointed- the fare was supposed to be $7- the app kept updating to current location to nearby train station (1.2 minutes from my house) - it took the driver less than a minute to get there and because it wasn’t my house he asked me to cancel the trip and order it again- I told him I was being charged $5 and he replied I wasn’t going to get charged- I followed the instructions and requested a new ride- the person was 3 minutes away- (I live next to a busy road) - then the time increased to 6 minutes and I saw the vehicle driving the opposite direction- at then end I got charged for a service I didn’t use and ended up driving the 3 miles I needed the service for- so stick to Uber!
Pool aspect is deceptive 2/5
I’m new to lyft, I thought I was getting my own car, and avoiding a pool after 36 hours flying.
It was a pool, and I asked the driver if they were going where I was.. he lied.. 35 out of the way
Great app on phone Apple Watch app not working! 4/5
Great app on phone and GREAT SERVICE, please look into the Apple Watch app. Using Apple Watch 3 and app does not open only shows splash screen.
Apple Watch 3/5
Can’t get app to load on my watch. Tried signing in and out and reinstalling several times. Pulsating ”Lyft” drains battery all day.
I get a minimum of 3-4 canceled drivers every single time. Straight garbage. Been out waiting for 25 minutes for a driver to show
They owe me money for referrals 1/5
Sadly, many people have used my code and Lyft does not pay you for them. Wish I didn’t buy cards to hand out with promo codes. If there’s no transparency to hold them accountable, it’s a black hole similar to Uber.
They steal and their customer service does not exist 1/5
By Caroline cr
So drivers are just claiming. To be somewhere, when they are not and then be gone and then boom! You are fined for non-show. Wanna try to argue? Good luck catching their support or getting your emails replied. I'm done with lyft.
I should be able to choose a non-smoking driver 3/5
I really like Lyft, and I switched from Uber bc all of their drivers used to smoke and I had to breathe that stench. Now it seems that the Lyft drivers are catching up to the trend. So even though the cars are spotless, and the drivers are great, I’ve had to breathe their cigarette smell in my last two drives. Not cool. Can you add an option for non-smoking cars???!!! Thanks!
Crappy cancellation process 1/5
By Googly bear1
When a driver cancels the ride, you should not be charged $5. That driver was one minute away from me for over 5 minutes and never showed up. I tried to call him. He didn’t answer and then he cancelled. Seriously Lyft? Going back to Uber.
Needs a lot of improvement 2/5
For my elderly parents this app is very hard to use. It should have a way to store various addresses so that it can be easily entered. My father comes and goes to the same place each time, unfortunately there is no way to enter more than one scheduled driver. Three days a week at the same time twice a day and yet there is no way to schedule that. For some with slight dementia it’s hard to remember what to do.
Great driver, bad app 1/5
By un lyfted
Your app did not tell me about the$50 credit when I got today’s ride. i also had to enter data multiple times before I was able to get a ride!
Not better than Uber (ironically) 1/5
A 12 dollar ride with Lyft is 8.50 with Uber. Do yourselves a favor and steer clear from this stupidity.
Does not work with Apple Watch 3 1/5
App just sits there and pulses
2 starts 2/5
By Netflix freak
No customer service at all
Some robot email when you complain about something, no one do anything except when comes down to you money, they fast and diligent with the money charges
Can be ineffective at times. I once had two separate drivers drive away from where I was even though they were a minute away.
Getting more and more expensive by the day..
I love lyft!!!! 5/5
Their service is GREAT. Wouldn’t pick any other taxi service but lyft.
So expensive 1/5
I use uber more than Lyft because Lyft is so much more expensive
Clever, but don't worry, they're scamming you. 1/5
Choose a smaller company that doesn't set their price based on the demographic that your pickup is based on.
Bad bad app!!! 1/5
By 我不管 我最好看 但是为啥啥名都被占了
It never confirms if your settings are right, such as your terminal place... The fee is high and when you meet a problem, you will not find any useful information to get contact with Lyft assistance. Also, bad drivers. Much much much worse than Uber!!!
Don't download that!
Lyft really need to get it together! 1/5
I’ve been using Lyft for quite some time now, and have encountered good drivers and bad drivers. I stop using Uber due to reasons separate from Lyft. I gave Lyft one star solely because not only do they need to improve their GPS system tremendously, but they also need to have a customer service phone number that you can actually communicate with a live person.
Firstly, I think that Lyft’s GPS system needs a major fix! For instance, the GPS will say the driver is far away, but then I’ll get a text saying that the driver has arrived. That’s pretty confusing to me!
Another example would be that the GPS would say that the driver will pick me up in 5 minutes, and then 5 minutes will turn into 10 minutes, 10 minutes would turn into 20 minutes, and so on. Unfortunately, I had to cancel several rides because of this out of fear that I would be late to an appointment or for work. When the driver does finally arrive, they usually say that they were lost. Thats like the number one reason for delays.
I understand that things happen such as traffic jams and such where the driver has to take a little longer to arrive, but I believe a lot of delays can be avoided if Lyft provided their drivers with a more precise GPS system. The app itself isn’t a problem, its just the GPS thats a problem.
Secondly, I don’t like the idea of Lyft not having a customer service phone number where customers can actually speak to a live person concerning issues; as if not being able to talk to a Lyft representative in person to resolve issues isn’t inconvenient enough. I believe that communication via email or text is good to a certain extent. When it comes business relations, I believe that the company should have a customer service phone number where customer could actually speak to a live person to resolve issues. Call me old-fashioned, but I still believe in a device called a “telephone” to verbally communicate with others; despite of email and text options that’s available nowadays.
And when I say “verbally communicate”, I’m not talking about having a customer service phone number where customers can call, but they are told to go through the app to resolve their issues and given response via email or text, it’s obviously not the same thing nor is it effective. I’m now starting to wonder if the representatives that respond via email or text are even human beings and not robots!
As of this moment, I’m done with Lyft.
If they make improvements based on my feedback and other feedback alike, perhaps I’ll consider utilizing them again in the future; but as for right now, traditional taxi cabs will be my go-to public transportation along with busses and the subway.
Awesome service 5/5
So much better than uber!
Drivers cancel and change too much 1/5
Frequently I will request a Lyft and it will say 6 minutes then a Driver will cancel or something happens and they give a new Driver and I end up waiting 10 + minutes. This happens every other time with Lyft and never with Uber
No customer support 1/5
The car comes. I knock into the window. The driver asks what’s up buddy. I ask if it’s a Lyft. He says no. After timeout he drives away. I get not showing up fee.
The customer service is missing.
I have used Lyft twice I like the service but all my friends tell me about ur first ride being free and the discount they get my first ride was not free and I have not got any discount
This is a horrible app because I says it sent an email and it doesn’t work
Fine but 4/5
Why don’t you explain what’s been done in the updates?
Imagine if a new car spec sheet simply said “to improve your driving experience we updated the car.” No details whatsoever. So minus one star for being lazy.
Random fees charged on my card 1/5
On the app I hadn’t even got a ride & they charged me $18 I had to call my bank and all. They also have these additional random fees like $2-3 that charge you out of no where. Stick with Uber.
By Timera Danielle
Uber is a cheaper app to use when going places compared to Lyft it takes a lot of money out of your pockets. Yes the drivers can be very nice but it’s not good for college students and people who are trying to save money. I was going to be charged $35 on a line lyft for a 10-15 min distance and on uber just $10 I saved $25!! The prices are ridiculous. Lyft will ALWAYS be more expensive.
Ok app 3/5
The drivers are always nice. The app is ok. Wish you could pick your driver.
Please fix App for Apple Watch 4/5
The Lyft app on Apple Watch does not open, it just pulses with Lyft logo. Tried all the resets, uninstalling, reinstalling, nothing seems to work. Please fix
Cheaper than Uber but... 2/5
...You get what you pay for. I had a driver on the way to pick me up when the lyft algorithm bumped me and rerouted him to pick up another passenger half a block from my location. Mind you this is a one way street so the driver had to make another round to pick me up. The drop off routes weren’t efficient either as the other passenger and I were headed in different directions.
Could be better 3/5
It’s really f*cking stupid that they charge passengers a fee if they cancel a Line ride, when at least half of the time it doesn’t even follow the guidelines for adding passengers who are going to the same general vicinity as you are. I’ve had Lines take me over 20 minutes out of the way that I was going on numerous occasions and had the ETA change from getting me to work on time to making me at least 10 minutes late on top of that. Their ETA’s are almost NEVER accurate!!! GET YOUR SH*T TOGETHER!!
Slow service 1/5
Service gets worse every day. Driver in 5 mins takes 15 mins.
Stolen money no action from Lyft 1/5
By The Condor
My date left a small purse in a Lyft car and the driver found it immediately after we exited the car and entered my building. He said he waited outside for us hoping we'd return. We didn't notice until minutes later and he had gone on to give others rides. I contacted the driver and he was able to return the purse. I gave him $40 for the time. Turns out he stole the money from the purse and Lyft support won't do anything to help.