Thank you Jack! 5/5
I am grateful for Jack and his thoughtfulness in staying at the parking lot with the car light shining to ensure I arrived at my destination safely.
Thank you Jack!
Seriously dissatisfied 1/5
By Terrible awful app
Super shady update to the app because it doesn't tell you at all that there is a surge going on. I appreciate transparent apps that aren't actively trying to seek more money from me. Seriously disgustingly dishonest. They should honestly be ashamed of themselves.
Excellent. Easy. Professional! 5/5
By Pomeranian mommy
I really enjoy Lyft. App is much easier than Uber
Bad experience 1/5
I’ve tried Lyft a couple of times and I’m so sick and tired of it the drivers never show up they claim they picked me up and drop me off at my destination I will never use Lyft again. I will never recommend anyone to use Lyft.
Ride scheduling 4/5
During a recent conversation with a Lyft driver I discovered you can schedule your pickup for a later day/time. WIN, but why only standard Lyft? If I know I am going to need a ride to the airport with multiple people and luggage, that doesn't actually work out.
What I can say?? 1/5
I order lift days ago and scheduled a ride,him was late and I’m late too... well maybe next time you can put more attention or the driver put more professionalism... thanks
Going back to Uber 1/5
I really thought this company will be much better than Uber. Very disappointed.
I am going back to Uber...
The past two days, the gave me hell when I didn’t ask for it...
Charged 125$ for a 25$ ride and given no explanation 1/5
Charged 125$ for a 25$ ride and given no explanation
Can’t schedule a future ride 3/5
Terrible that the app doesn’t show the button to be able to schedule a future ride. Needed to go to the airport early in the morning and wanted to schedule but the clock does not show beside the location as stated in the blog and help.
Taking extra money and not showing the price 2/5
I went on Lyft to check the price that I wasn't shown. I decided to request a ride anyway due to the discount I received, but was very disappointed by the final price. It was the lower on Uber. And now it seems like Lyft took $15 from my account that's not even the fee for the ride. This blow to my very tight discount greatly angered me. I'll be deleting the app.
The app look 1/5
The new look makes it confusing sometimes
Driver never showed up and when I called they said they never received the request
Drivers great, app easy 5/5
I’d never used daily like I did this last trip to ft collins and Denver Colorado. I had a short Lyft to snd from my moms nursing home daily. It was easier than walking to my car. In Denver I had a longer ride to the airport. This driver knew his stuff and was lovely and conversational. Of course I tipped every time snd each driver appeared not only thankful but surprised. I was happy to serve these servants in that small way 🙏
Terrible at predicting time to pickup 1/5
I’ve waited up to 30 min for a car that was supposed to take 5. This has happened multiple times. And then they charge you if you cancel after more than 2 minutes of waiting. Awful.
Thumbs down 2/5
A lot of the drivers like to get close to your destination and hide and let the time stack up.
Great Ap but Can’t Change Home Address 3/5
The latest update doesn’t let us change our home address and I just moved out to a different state. Will change to 5 stars once that’s fixed/addressed. Thanks!
Horrible app, save yourself time and use Uber 1/5
The app is the worst part of the experience getting a ride. The GPS location is consistently off and when something goes wrong with a ride their get help screen barely works. Just save yourself time and use Uber instead, at least their app functions as expected.
Customer Service 2/5
By Samuel Dubin Shapiro III
Lyft charged me completely unnecessarily for something that was the driver’s fault. I understand that mistakes happen, especially with a complicated algorithm like a ride share app, but there was no easy way to contest the charge. I absolutely hate when companies don’t have phone numbers where you can get customer service help.
Lyft often also changes your driver which is supposed to lower your wait time but usually does the opposite.
I would stick to ride share apps with better algorithms and customer service, like Uber or Via (where available).
Lyft is awesome. Only way I travel while on vacation and business trips !
Fix it pls 4/5
By Guinea Katie
The app didn’t detect I was in the lyft until I was half way to my destination and then by the time it recognized I was in the car, we drove all the way back to my pick up spot to pick someone up, system mistake
By Nonni love
Lyft in Nashville is awesome! I stopped using Uber a year ago because with Lyft the cars are nicer and cleaner and the drivers are kinder and 99% of the time speak good English. I’ve found that Lyft drivers will go out of their way to be helpful most of the time.
Pretty good 3/5
I usually go with Uber because it happens to be a dollar or two cheaper than Rodin with Lyft. No bad experiences so far.
$50 coupon: RIDE783 5/5
First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE783" to get $50 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!!
The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver.
The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
Lyft drivers are the best! 5/5
By Johnathan - Vancouver
APP easy to use. Drivers are friendly and helpful.
User friendly and responsive 5/5
I sometimes find it amazing that people review the Lyft services as oppose to the app in this platform. As for me, I find the app to be very friendly, responsive and simple to navigate. The development team seem to have their hands on it all the time as I get updates regularly. The app has gradually evolved to where it is right now adding more features and capabilities. Because of these reasons, it is compelling for me to give it a 5-stars review. Great job, Lyft; and Big Up!!
Lift review 5/5
By nancy harvick
This is the third time I’ve written you, and the LAST. You n 1/9 I took a fairly successful ride. It was 1 mile from my home. The driver thought it would be cheaper for me to turn off app. It turned out to be more than twice the cost as formerly as the last 2 times of rides. I feel that 1 or at least both should be credited to me on this two way trip. Driver was great and trying to help but did not know how. Please answer this or i will never use Lyft again, which will be very sad to me
Service is nice, app is sub par 3/5
The app is slow and won’t let me update any info in my settings, like my profile picture. Please fix.
Terrible service 1/5
By Kae L
The app was fine until I randomly received “trouble shooting problems” as they call it 🙄 contacted customer service through email and phone.. I was sent emails of suggestions (still no luck) no one could figure out how to fix their app problems..going to another transportation source.
This app is inferior to Uber. They don’t enforce their drivers to be trustworthy, and their drivers can be anything but trustworthy.
This App Is Ridiculous 1/5
By Jack Nutsack
You would have much better ratings if you’d just allow previous users to use promo codes. By restricting lyft customers from using promos it’s only costing you more money because people just make a new account to redeem new codes.
Why is it saying I live somewhere else? 1/5
Says I can’t use Lyft app because I “live in Canada...” I live in Las Vegas, far far away...eh?
Bad GPS 1/5
Utilizes a sh*tty GPS system, almost all of the time I’m waiting much longer than it says I’ll be waiting for a ride and then the drivers get lost and aren’t the friendliest. If it wasn’t for the minimal points added with a delta account I wouldn’t use.
I GOT CHARGED FOR NOTHING 1/5
I canceled a ride once i ordered it because it was too far and they charged me 27.25$ ! Im reallly mad because i can’t find a customer service number to call either.. i want my money back!
Better than Uber 4/5
Lost phone = worst service 1/5
Lost my phone yesterday with one of the drivers. Just now got it back after a day of run around on the website & spamming the lost report for my phone. I get the private policy but refusing to give the drivers either number or email for contact is another story. The website wouldn't accept a different number than your account number so it was impossible to do anything. Never again!
Horrible Service 1/5
Hello! I ordered a ride over a week ago and the friend I got the ride for puked in the car. He and I both emailed Lyft in regards to this to receive very different responses. I was the one who ordered the ride and they told me I could not switch the charge from my account to his. I ask why and they tell me the same automated response: sorry for the inconvenience but we can’t help you. I ask to speak to a manager, I get another service rep. I ask for a phone number, they supposedly have none. I speak to a different person every time only to get the same prerecorded message. So now you’re probably wondering what they told my friend I bought the ride for. They told him that there would not be an issue with switching the charge and that all I had to do is email and explain what happened. Now I’m going in circles with Lyft support, and my credit card is unusable as it has been blocked. I will never be using this app again because they refuse to help me or give me an explanation. On top of that, the driver was very rude about the whole thing when my friend threw up almost exclusively on the outside of the car. By the way, why will Lyft be getting the damage fee instead of her?? And why do I have to pay $150 for a little bit of vomit?? Thats a lot of money for something that can be hosed off a car. Seems unfair. Also seems unfair that there is more customer help in the app reviews than there is when we directly email you. I need a human response!!!
STILL WANTING MORE 5/5
Your awesome clean fresh and affordable let’s go Lyft
Lyft is far BETTER than Uber any day 5/5
Customer service is responsive, promo codes are a regular occurrence, and the drivers and availability are just as quick and regular, so my pick, hands down, is Lyft!
Crashes a lot 2/5
This app crashes or crashes my phone during every passenger Lyft... Which makes me have to pull over to wait for reconnection. This is horrible customer service
Lyft app 1/5
There is some bug where it doesn’t get past
The verifying phone number. I gave a legit cell phone # that I’ve had for many years. I’d rate it a 0 because I can’t download it.
By slc to san diego
First time riding Lyft!! Best service ever!!! Both drivers were amazing! Will definitely use again!
Great low prices but “Payment Method” Problems 4/5
I only have a debit card , and I put my information in and it says “Please update your payment method” & I don’t understand why it says that too me when I make sure that I have money on my card before I use the app. Please update it so that it accepts Debit and Credit Cards just like Uber does. But I hate using uber because I spend $10 or more every time I wanna go somewhere. I like using Lyft and want to continue to using Lyft. So please update it.
Rates are all over the place 2/5
I give 2 stars because they will pick you. Lately my friends and I have some issues with overcharging. Be careful using Lyft because there is no up front notice of surge charges, and they are almost always 4-5 times the normal rates. Monday we used a Lyft and it’s normally a $13 ride and we were charged $59. Not the first time this has happened. If you call and complain they will adjust the rate. I will keep the app just in case Uber’s app crashes and I can’t get a shady taxi driver to pick me up because it is better than driving drunk.
Lyft won’t let me sign in
Great App and Great Customer Support 5/5
Lyft is a great app. It’s easy and fast to call rides and I tend to find that the cost for trips is much lower than the cost from competitors. Furthermore, the customer service is reliable and helpful for those unavoidable situations where you need to contact them!
Used to be great 1/5
I used to love Lyft but now they clearly got greedy and now the Lyft line routes are just ridiculous. I use it as my primary source of transportation to and from work and am really getting tired of it recently. In San Francisco, I’ll routinely get an additional pickup that’s completely in the wrong direction, and will usually have to cross Market St (which is a massive nightmare in this city) and then cross back to continue going where I’m going. My route will go from 12 minutes without pickups to over 40 with 2 pickups AND 2 drop offs before I get where I’m going. It’s getting really annoying and will probably switch back to Uber soon unless they correct these algorithms.
Unfortunate, because I love Lyft as a company, but this is really changing my perception of them.
Bad car service 1/5
By Dominique Chanel
Would never use this car service ever again
Rides for cheap people! 1/5
App update is awful. Not user friendly. Will not use again
DO NOT USE THIS APP 1/5
By Edger Allen pole
First of all I’m highly disappointed with this app because I got out of work and ordered a Lyft I was waiting for 20 minutes before I noticed the Lyft was completed. I never got in the car never seen a driver. And on top of that they charged me 17 dollars when they had initially said 7, and I don’t understand why, and then when I try to order another it said it was going to give me a promo code but ended up charging 24 dollars and the Lyft never arrived, I paid 31 dollars for nothing. If your going to look for a ride app go with Uber it’s a few dollars more but the car actually arrives. If I could I would give it no stars this app is a hoax.