LOVE IT! 5/5
It's super easy to use! I absolutely love it and haven't encountered any problems with the app! I hope it continues to grow just like the brand! I will never stay anywhere else!
Please revert to old app 1/5
New app is unusable. It won't even let me sign in.
Edit: I finally got signed in. It's the most unintuitive app on my phone. Revert to the old app PLEASE. It's so bad I might as well delete it.
Hard to use 2/5
It seems like whomever designed this app thought that they should be different and move away from the normal interfaces of today.
Well, the novelty wears off fast and you're left with an extremely hard to use app.
Horrible navigation 1/5
Really poor design with new app. For right handed people, the nav button is in the worst place as you typically navigate with your thumb so scrolling up and down, you bump into the button. Someone needs to rethink this design. Its crap.
Super useful 5/5
Great help when traveling.
App is confusing. Enough said.
Always Dependable 5/5
App is great - the ability to check in makes the checking in much easier.
It is what I expect from Marriott 5/5
Thanks Marriott this app does everything somebody who travels a lot needs to manage last minute changes and make long range plans. Everything that can be done on my PC is here in the app but better cause it's mobile.
Like the improvements 5/5
Overall it's a great upgrade and appears to be more stable. They could improve with a 'Cancel Reservation' link more prominently displayed.
New app is awful 1/5
By G G and Papa
It is so much more difficult to use the app now. Put it back the way it was which was so easy to use. I almost gave up and booked on my Hilton app. However, I love Marriott, so I managed to book on the app.
Not thrilled with the app 1/5
I love their hotels, don't care for the new app. Liked the old one much better!! This one is confusing. Should be extremely easy to select a hotel you've used over and over again but it doesn't seem to be.
I'm happy with this app. It is easy to use and navigates pretty well. I like being able to open saved hotels and book quickly. No real issues that I have found. I love the early check in with the notifications.
Easy info-Easy Book 5/5
Easy to navigate!
Great way to make reservations, check my point status and monitor my upcoming stays.
Always delivers 5/5
By Ian Northon
Miss the old front page, however, the new update isn't as practical when you're on the road.
Easy easy easy 5/5
This app could not make booking rooms easier. User friendly and easy to edit. Marriott members it's a must have!
Pastor Glenn E. Taylor, Sr. 5/5
By PT's VISA
I love the Marriott App and all of the Marriott Properties.
One of the best travel apps out there 5/5
Great way to book 4/5
By Da commute
Nice and easy to use
Pretty good 4/5
Overall really good app. Had some trouble with using the find a hotel via address. Ended up needing to use the desktop browser to find a nearby hotel THEN searching for that specific hotel in the mobile app to book.
Over engineered user interface 1/5
By Jordan Woodfield
This is a classic case of letting their UI team run away with a simple app. I can't even begin to explain how difficult and unintuitive this app is. No images for hotels integrated just information with endless scrolling. Praising and holding for a menu? You've got to be kidding
Difficult to Navigate 1/5
The new interface is so frustrating. I have no idea how to get to the screens I need since the arrows aren't labeled. The app still works well if I'm just trying to check in, but I've returned to using the mobile site so I can actually navigate to information I need.
Need better reminders 5/5
The app use to be a bit easier to find future reservations
Love the new app. 5/5
Takes a little getting use to. Still super easy to make a reservation. Woohoo!
Love this app!!!! 5/5
I use the Marriott app for all my travels business and leisure. It's convenient and it gives you the best offers. Being a rewards member helps a great deal too.
Easy PEZ 4/5
Absolutely love the app, I love how it takes me less than five seconds to make a reservation and find a hotel that I'm looking for; I will continue to use it.
Getting better all the time! 5/5
No complaints. Easy to navigate and they've added almost every function that I use on the full website.
Keep it up!
Great App 5/5
By Ray :( :-(
This app is easy to use and I make reservations all the time from my phone. All my account information is there and easy to find. You can even cancel your reservation from the app which comes in handy!! I highly recommend it.
Easy App 5/5
By Ferry Godfather
Had a quick biz trip pop up and booked a night in New Orleans for tomorrow and another room two hours away the next night in less than two minutes. Easy Peasy, I love the speed and simplicity so I can get back to work.
Won't recognize my fingerprint 1/5
Account is now locked because I tried to use the Touch ID "feature" one too many times. I just booked with Hilton.
Great app 4/5
Could use promotion view in the app. They need to add more points for stay rates
Significant improvement 5/5
Every release brings improvement, I'm happy that I can finally use fingerprint login.
USED TO Do the basics well enough. 2/5
Editing my previous 5 stars - 4/25/17 Please bring back the earlier versions! I'm on a phone, usually in a parking lot on cell service trying to find a place to sleep! I don't need fancy apps or slow loads. I just need a place to sleep that's not going to crash while loading. I've actually been using hotels.com lately just to find a Marriott location! What's wrong with that picture? Please bring back my simple Marriott app.
Older review- 4/16 Nothing fancy here, but it performs the basics I need ... I can search for and book a room. If I need more function I can always use my laptop.
Please revert back to the previous look and feel 1/5
I'm a Marriott Platinum and Lifetime Gold member and I love Marriott. This is my first or 2nd app review because I can generally go with change. However, this new Marriott app is unusable and non-intuitive! I will not change hotels until I get to lifetime Platinum. Please revert or risk losing loyal Customers. I have to use the mobile version of Marriott.com if I'm using my cell phone.
Very well organized 5/5
Very well organized app that is very easy & efficient to use. Very happy Marriott rewards member, no hotel chain could be better!
Great app 5/5
By Dan from Chicago
Love the online checkin. Room key is waiting at the desk!
Quick and easy 5/5
Love the app.
Terrible Last major upgrade 2/5
This last major app upgrade is much harder to use and every minute in the app is frustrating!!!!
Good app! 5/5
I try and book at Marriott properties when I travel for both work and personal travel. This makes it easy for me to book and make adjustments on the go.
Handy app 4/5
Very useful for my frequent travel plans and changes. Love making reservations and checking in from my phone.
New updates are great! 5/5
Very seamless app.
Improved a lot 5/5
This app is a lot better than it was previously. Works great!
Not Familiar, but pretty functional 5/5
I was good at navigating the former app, and I don't travel a ton but enough that I like to have it work easily. At first it was like swimming through molasses, but now it works and is looking more familiar. I really like all the brands "under one roof".
I am a platinum member and love the chain. Booking here is convenient and I use it often. I just with tracking of status particularly lifetime status worked regarding lifetime points. The addition of nights is a nice improvement. Also room photo details could be better on the reservation pages.
Makes traveling and tracking rooms easy 5/5
Very easy to book rooms, check in, check out and keep track of it all. Love he app.
Love this app 4/5
Very intuitive and easy to use.
Going wrong direction 3/5
Liked the old app better.
By Michael Anthony v
Fantastic. Love the app. What an improvement from the old one. Can do just about everything I would want from it in a nice, fairly easy to use interface.
Easy to book! 5/5
We often stay stay at the Edina Residence Inn and love the location! Easy to book online! See you soon!
Very efficient and easy to use