Good App 4/5
I enjoy using this app especially when on the go. I am able to find good rates and pet friendly rooms with ease. The online check in doesn't always work as when I get to the hotel I have to do everything all over. Other than that I am pretty satisfied.
I was so excited when I saw this app. I downloaded it, and tried to look up my reservations with no luck.
I emailed the company and they quickly connected my account with my reservations. (It was under the same email and I had all info.) That was nice.
Then, I got all checked in early and asked for my room to be ready early as well. How convenient! I didn't even know you could do that!!!
Well, my room wasn't ready early. I called to check and verify, and they said it would be ready a bit early and they would alert me. They didn't alert me at all. So, I ended up there after normal check in.
Then, I tried to make requests for things and ask a question and NEVER got a single reply; good or bad.
Overall the app ended up to be worthless as I still had to go check in, (I had a bad front desk experience,) I didn't receive any extra services from the app or any reply to those I requested or even when I asked a question. 😏
no value, and no memory 1/5
They want you to have a secure password (8-32 characters, Upper & lower case, numbers or symbols) — which is good — but make sure it's one you can remember and type easily on your phone because the app won't remember it. Yes, more secure, but also not useful. I asked the staff if there was any advantage in checking in early via the app and they said no (!). I travel about half the year, but usually book way ahead. There may be some value for people who need to book a room the same day, but I find it simpler to call the number on the back of my rewards card.
Great Apps 5/5
Has made it easy for me to do my booking. Whether it was in the U.K. or in Uganda.
App has issues 1/5
I downloaded the App and when I went to join/create account it says it looks like I already have an account and asks me to sign in to verify. When I try to sign in it says no account for me exist. I tried to reset my password thinking I forgot it and get same message that I don't have an account. Very frustrating and not happy with app at all
Lousy app 1/5
A waste of time - serious sign in issues and no sync with Starwood despite repeated sign up steps. One expects a lot more from the chain that calls itself leader in hospitality.
Happy so far 5/5
Been using it a ton. Like the text update too!
Can't add confirmation # 2/5
This app seems to work well for booking your reservations directly through the app and it has useful features for rapid check out. However, it does not allow you to add a confirmation number for a reservation booked through other means, such as your company's travel office or another vender. If your rewards number was not entered when your reservation was made, it will not show up on the app and you have to call customer service. PLEASE add the ability for a user to enter a confirmation number made under the name that matches his/her rewards account. Thank you!
Love the App. 4/5
Used for the first time to make a reservation. It was very fast and convenient. Maybe won't use it all of the time , but gives me another option to use. Thank you.
Of Limited Value 3/5
For such a large company this app is very limited or shall I say primitive. To see what I mean you need to compare this app to say Hilton Honors app (or other hotel chain apps). This app is more about a terrible user interface and what you cannot do with it rather than what you can. The interface is pretty but not elegant. Most of what you need or want to do is buried layers deep in the app when it should be on the main page. Take a look at your upcoming stay at a Hilton hotel in their app and you will see what I mean. Everything you need about your stay is right there - dates, location, phone number of the hotel, map to the hotel, weather information, thngs to do locally, picture of the hotel so you know what your are looking for, and most importantly a map of the floor plan of the hotel. An excellent feature of the Hilton app is when you check in for your stay you can select your room right from the app - nice. This feature alone makes me want to stay at Hiltons more. With the Hilton app you can check your rewards points directly in the app. With Marriott the app sends you out to their main web site where you have to log in again. Hilton also lets you mark a room at a hotel as a favorite so if you expect to return to that hotel again and liked the room you had this feature will remind you of that room so hopefully you can select it again. So, really the Marriott app is limited and needs a lot of work. Marriott you can do better. The CTO or CIO of Marriott needs to shake things up a bit and direct this apps developement team to catch up with the others.
Awesome App!!! 5/5
By KS atl
This app is very easy to use! I've used it multiple times to quickly set-up reservations and to request assistance from Marriott staff on billing or other stay related issues.
Great App - Thank You!!! 5/5
By Fluff RJ
We love using the Marriott app when we travel. Allows for rapid and early checkin. So easy to use and soooooo convenient for weary travelers. Thank you!
Use Fingerprint 4/5
Easy to Use 5/5
No issues with APP. STRAIGHTFORWARD AND EASY TO USE.
Platinum Elite member 3/5
This app. does not address the needs of platinum elite members.
There is no place in this app to recognize or assure the member of an upgraded room. I do not like to check in online because then I am less likely to get an upgraded room when I am at the front desk.
Also, I would sure like, on the main screen, to tell me what "category" the hotel is, instead of having to search and search to find out what category hotel I'm interested in reserving a room.
Also, navigation between using senior discount, AAA, and Marriott rewards points is awkward to find out the cost of a room!
When I put in my requests for my visit with " chat " online nobody responded!!
On another visit,when I used " chat" and thought I had set up all my requests and was getting response from an agent, when I got to the front desk, none of my confirmed requests were recognized or saved!!
There is definitely a disconnect between the app and that front desk.
Love it 5/5
Works very well
Moore's Painting & Dec 5/5
By Moore's Painting
Great app information updated regularly.
Excellent app 5/5
Simple and easy to use app that does everything you need. Great job.
So Easy! 5/5
I love how easy it is to book a room! I'd like to see my favorite hotels in an easy to access drop down list, but great app nonetheless!
Convenient app 5/5
By Gregg Sinders
It is quick and easy to make a reservation with the Marriott app!
Reliable and very convenient 4/5
By Winny joe
I've used this app for well over a year, mainly for mobile checkin and checkout. I now use it as well to make new reservations. It's always been reliable for me, and much more convenient than always going to Marriott.com.
Feeling home everywhere 5/5
Love to see future reservations, send special requests and track my Rewards account anytime everywhere
Easy to navigate, straightforward, does what it's supposed to do. Would recommend all guests to use.
Love this app! I book, modify, check in all with this app. Very easy to use
Very good app 5/5
Very good app. I like to check in and check out feature for your room.
Crashes constantly 1/5
By Los Demon
Digital key causes app to crash. Fail.
Love the App 5/5
This is an easy way to book a room. The App is user friendly.
Only Way to Book 5/5
Love using this app to manage my travel. Only way to book the Marriott brand of hotels.
Best app of all the hotel chains. 5/5
By Joy rocks yo
I've been using hotel apps to book work and personal trips for about 6 months now. Marriott's app beats all the rest!
Works great! 5/5
Easy to book and easy to use
Love it. 4/5
Enjoyed the app. Easy to check in!
Marriott App Hits The Mark 5/5
No problems opening, searching and booking rooms with this app. Easy to maneuver even for a senior. Can find room sizes, amenities and offers with ease.
Good for booking, more features needed 4/5
Good for finding a hotel and booking. Would be good to see previous reservations and be able to change reservations.
App works well but not coordinated with email 5/5
By Game on my phone
The Marriott App is easy to use and works well. My only pet peeve is that the App notifies you to check in, which you do, and then you still get an email reminding you to check in.
Easy to use and great functionality.
Best app ever 5/5
Marriott's app is user friendly and very convenient when traveling cross country without specific plans. Used it in my travels from Miami to Ontario, Canada. It is a number 10, best ever!
Thank you and i love the app 5/5
I travel for short trip a lot. This app works very well for early check-in, cancellations and finding a hotel for reservations in areas i am least familiar. Thank you!
Easy to Use 5/5
Very convenient app and user friendly. The map lets you find a hotel close to where you need to stay. A++
Must have! 5/5
By Mark 4523
Very easy to use. Love the photos and information provided about hotels.
Great app. 5/5
By Sky camp
You can book a room bits that's about it. Terrible app. My advice would be for the Marriott app / mktg team ( if they have one) to book a room they the Hilton app and take some notes on how to improve the Marriott app. Good luck !!
Like it 5/5
Not sure what the big deal is for some of the crybabies out there.
App does what it is intended to do. I like how I can find a hotel via the map feature and how it can sort hotels via their brands. Very easy to book a room. I have a corporate rate and just let front desk know to adjust it. No big deal.
My Mobile App 5/5
By Darling Darlene
I love Marriott! I use this app daily.I am an avid traveler and love the flexibility and simplicity it offers! Thanks
Great app 5/5
Perfect app that allows me to book from anywhere and save my favorite properties! A must for anyone that travels.
User Friendly 4/5
By Waste of my time22
Very easy to navigate and easy to follow.
Convenient way for me to find out which properties offer the special rates that I use.
Great easy to use app 5/5
By Tedd Man
I love the Marriott app! It is extremely easy to use and you have everything you need to use at your fingertips. From booking a room to checking on a current reservation this app is great!
Better with practice! 4/5
At first I had some difficulty with the app, but now that I have used it a few times, it is pretty seamless!
Reliable and easy to use 5/5
Best hotel chain app I've used in the last few years. Loyal Marriott member partially due to the app. Well done.
Great App 5/5
Makes booking and checking in a lot easier when traveling