Great Application and even better hospital 5/5
By White KJ
I love this application! I cant think of any other feature that could be included. Appointment management, doctors records, lab, messaging capability, its all right here.
The Mayo clinic are BY FAR the best hospitals in the USA
Please fix it 1/5
Once you log on and enable Touch ID or biometric. The next time you start the app the spinner just keeps spinning saying it’s Authenticating. You basically have to reinstall.
Mayo App 5/5
I find this app to be most useful. My doctors send messages, I have my records at my fingertips, reports are available, appointments at a glance and lab results. Very progressive!
Like it but please bring back somethings 5/5
Please update the care team because some people aren’t there anymore or people have moved to a different Mayo Clinic and it makes it hard
This app seems like it is always authenticating. It used to work a lot better not sure what they did but it’s horrible app
Need disease/treatment library 3/5
Having a patient library for disease, tests, and treatments would be helpful.
Made me stay easier 5/5
This app help make my stay so much easier. I could keep my schedule in order at a glance.
I was able to view the lab work and x-rays as soon as they posted. Allowing me to be prepared for my appts with my Drs.
Over all having Mayo at my finger tip 24/7 gave me a safety net during my visit.
It made me feel better.
Awesome app 5/5
I am a new mayo patient. This app was a lifesaver for appointment updates and access to my doctors!! Thank you!!!!
GREAT APP 5/5
Does everything I need and more helpful tips too.
Useful app -slow response 3/5
By GD Services
The app has useful features and provides good information as far as patient history. The problem seems to be with individual physicians not responding to questions and/or emails in a timely matter. After about a week of messaging through the portal I was forced to call and track down the right department to leave a message for the physician. Not user friendly.
Lack of search function renders app pretty useless 3/5
This would be a great app were it not for the fact that there is no search function. Far too much info to sort without a search utility.
EXCELLENT APP! 5/5
This app is awesome!! They update your records the second it gets into their system. Hands down the best health app I've used but I kinda expected it as the Mayo Clinic is the BEST at what they do. So having the app be good goes along with the care they give. Thank you for being the best in the field.
Too Much Trouble 1/5
Put app on phone. Received email to verify set up. Never got any farther than that. Constant error messages. Not worth it. Already deleted app from phone.
Outshine any other med portal I've ever used. Of corse, Mayo's staff makes it even more personal.
Mayo Clinic App 3/5
This app was really great until they started updating. They keep asking to fill out questionnaires and the app I have doesn't this area.
Missing options and wrong address 2/5
Although there are many good options on this app ....
I received an email requesting I fill out a questionnaire prior to my appointment and to use echeckin. The email directions guided me to options that were not present. While I was looking around app for another way to access the questionnaire, I noticed the address the app listed for my appointment was at the wrong location.
Superb app. 5/5
Best medical record app I have used. No surprise. The Mayo Clinic is a superb medical facility.
Great App 5/5
This is a great app and I use it frequently when I doing anything with Mayo.
Mayo proves why they are the best 5/5
The Mayo patient portal app is the gold standard. Mayo sets a high bar in excellence and they achieved it with this app. Thank you Mayo.
Really love this app. Can look at my medical records, email Drs, nurse etc., even look at X-rays and other imaging. Just a really great way to stay up to date with your health related issues.
Bowl of result 2/5
By 338 479 218
You can have a long list of results and not know what they are referencing. Perhaps you had 10 different tests (blood, lung aspiration, urinalysis and so on) and each test had tested for protein. The lab results will have 10 different protein results but you won't know what assay each are from.
Unable to login in on iOS 11. 1/5
I could login before the system updated their electronic records system. I can login to the web. I can not login at all on the phone. I can not use it at all. I am about to delete it. There are no FAQs, troubleshooting, or anything to help you resolve the issue. Mayo Clinic personnel have not been trained on it, and can not help you. This is a really horrible go live. At least put a help document out. Not up to Mayo standards.
Works for me 4/5
Been using the app for a while now. Seems to work fine, especially being able to retrieve lab reports and other data.
What happened to the finger print ID login feature? Or was that another app?
Unable to login at this time 1/5
I have yet to be able to log into this app. I have had the app for over a month now and every time I try to log in it says unable to log in at this time. I have been on the phone with tech support and they still haven't come up with a solution. I can login using the online portal but not the app.
I emailed the contact on the response to my review and have not been contacted by them and have not been able to log into the app yet.
Wish every dr and hospital would make it this easy! Bc some have apps but it's still not this easy! Nor is their care top notch like Mayo!
A Fantastic App, easy to navigate, it's great not having to wait for my test results! Almost instantly they are posted!
Utilitarian Excellence 5/5
By far the easiest and most functional healthcare app available. Messaging, records, labs, imaging, allergies, immunizations, medications, vitals...a great deal of distance ahead of any I have used.
Mayo App 5/5
By Jay qwerty rival
Very useful and informative.
Got all the information I needed for my week long visit. Great getting test results as they became available. Tank you!
Always difficult to get into the account 1/5
It would be a great app if it was easier to get in but it's always a pain. I understand why most patients stop or give up using the portal. I'm computer literate and I have problems, I can't imagine someone who isn't literate try using the portal.
Mr Rodrigo De Luna 5/5
By ROD DE LUNA
Love how I get all my info on my Dr visits,labs,radiology and medicine currently have. love it would recommend it
VERY useful 5/5
All the information you need about your health, kept right up to date. Easy to check records, make appointments and ask questions/receive answers through the portal. Fantastic tool.
Great app 5/5
The Mayo Clinic app is great! I love that I can see pathology reports (like an X-ray) on my phone! Such an easy and intuitive app with all the functions you need.
I've used Epic's and it just isn't as good. Lacks features compared to Mayo such as pathology reports, graphs for lab results, and is in general inconveniently designed.
Thank you Mayo for proving such a great app for myself and other patients out there!
A real time saver 5/5
Convenient communication with my physician, verify appointments, remember what meds I'm taking, get copies of Med orders via secure email and print at home. It's a real time saver for everyone.
Love the app ❤️ 5/5
It's nice to be able to keep up not only on appointments, but all past history of tests and lab work. I like being able to log in on my iPhone with fingerprint sensor.
Very informative and helpful for scheduling appointments 5/5
By Vincent V
A very good app. It is very easy to add your appointments to your calendar and bundle appointments so you don't have to keep traveling to Mayo.
The interface with Apple health on my iPhone is very neat. I like having all my health information in one place that is accessible.
Articles in the daily section are also very helpful.
What you expect from Mayo 5/5
By Larry in AZ
This app makes receiving and requesting, especially personal, information seamless. I have been a very satisfied patient of Mayo's for almost four years. Yesterday I used this handy app to schedule an appointment. This morning I received a call from Mayo with my appointment time and it had been entered in the app.
In addition all your records and pertinent information is always available and easy to retrieve.
Standard for all Medical Apps 5/5
This is how all medical association apps should be set against. Gives the client all the key information, without a lot of unnecessary marketing and advertisements.
Awesome app! 5/5
Covers everything and allows you to get your results in a timely manner. If you're a patient at Mayo or are going to be, definitely use this app.
Good App 😊😊 5/5
By هوزهيري قديم
This app is great and facilitates the patient's access to the information he wants .
Thanks Mayo 🌹
The Mayo Clinic is THE BEST in EVERYTHING! 5/5
This app always works, is easy to use with a clean, uncluttered UI, yet comprehensive with patient information, help, and support.
First Class App 5/5
By MICHAEL EDWARD HOFF
This is how apps should be done. No unwanted sales junk getting in the way. Great time saver and easy to use. A must have for all patients and family caregivers.
Mayo Portal 5/5
I absolutely love this app. I have several doctors at Mayo and this app keeps all of my correspondence, appointment schedules, X-rays, lab results, pathology findings and much more. I'd be lost without it. THANKS MAYO!!!
Best App 5/5
This is the best app ever. User friendly and works flawlessly. Mayo is excelled as updating your information very quickly. You can add your appointments to your calendar very easily. I have not run across anything I could improve on. This app is awesome just like mayo is.
OK but could be better 3/5
I've used both the app and the online portal extensively and while both were ahead of their time initially, in today's world when most provider's provide a portal to patient information, I find Mayo's portal is becoming antiquated.
Overall, you can do more using the online portal, but the app is more user friendly when it works. It can be glitchy and if this occurs, deleting and reinstalling the app may improve glitch issues.
Things I'd like to see improved with both:
A patient note section that patients can use to create their own notes. Having someplace central where patients can keep information relevant to their appointments or care, would allow us to have one central repository for all our information. Currently I use Evernote for my notes, so jumping back and forth between the 2 is cumbersome.
The messaging utility is lacking. For people who have periodic physicals at Mayo's it's frustrating. Any contacts from one physical are removed and replaced when another physical occurs, yet many of those earlier providers are still relevant and should be left accessible to patients.
Executive Physicals manipulates the contact information in a sort of heavy handed manner. Rather than providing patients with access to all their care givers, the Executive team doesn't want patients to communicate directly with their main provider. They route all communications through them which adds days onto any communications...not a great scenario when timely information is important.
This one aspect alone impairs the whole Executive physical so much that I think it negates the positive concierge aspects of this service. In the end, patients medical needs are primary and the Executive Physicals program needs to rethink how they restrict patients' access to their providers...especially in light of the increased costs involved in using this service versus the more traditional one for physicals.
Patient access to their medical information is quick and generally good, but there are a few problems. The most notable being that things like final reports for longer stays and physicals should be available via the portal. These reports are usually mailed or sent by email and should be included with all the other reports.
Finding medical information with the app or the portal is unnecessarily complex. I don't know how it can be fixed...but it needs to be. Random reports that don't seem to fall into other categories sometimes show up under the Continuity of Care section. Reports from older visits are oftentimes removed when newer visits occur...but these old reports are still important.
Most patients coming to Mayo's have greater medical needs or more complex issues than your average patient. Mayo's isn't usually their primary care provider either, so they rely more heavily upon the reports which their primary care givers need. This function currently has bottlenecks ranging from:
- reports just never being available like full follow up summaries
- reports being removed when new visits occur
- some really old reports like medications lists are stuck in there and even though newer ones have been supplied and may be found somewhere else...the old ones just confuse both providers and patients.
- there should be better ways for patients to export data in the reports. While exporting a complete report is possible...sometimes just a portion of it is needed. I use the Print - to PDF method on ios to extract this information...but most people don't know how to do this and there should be simpler methods.
Lab results are exemplary in that they include historic results and provide graphs when appropriate. This is a good example of reporting at it's best.
When I was there I found the app didn't always provide me with the most current appointment schedule, so I ended up relying on the paper schedules that other reviewers have mentioned too.
Overall the app and portal are OK. They once set the gold standard for patient's access to medical information but today both seem like they need at a minimum to be brought up to current standards.
Better yet would be to improve these aspects to keep pace with the world renowned medical reputation Mayo's continues to garner.
This app stopped working well. Two of my appointments were deleted and I had to call the clinic to ask about them.
I will still have to carry paper appointments
Outstand health service 5/5
By G. Perry
As a Mayo patient living some distance from Rochester, I love the Daily part of the app. It really is like getting to listen to Mayo Clinic medical caregivers.
Great App! 5/5
Highly recommend to keep track of appointments and results.
Mayo is on the ball! 5/5
I'm lucky to live close enough to use Mayo for both primary care and specialists. Between their first-rate staff, fantastic web site, and this best-in-class app, I get all I've ever hoped for from a medical service provider! Great job!