This app is horrible 1/5
It’s about 20min I want order something, app not opening the menu, I thought it is easy like Starbucks app, but it is not even close.🤔
Never had a chance 1/5
Well I was gonna give it a chance, but never even got past “go.” It’s currently 7:30pm, & I know for a fact our local McD’s is open & operating right now, but this app is telling me they’re closed & do I want to try a different one... Yeah next closest McDonald’s is 45 mins away, I think not.
Epic fail on this app McDonald’s...epic fail.
Complete waste of time 1/5
This app isn’t worth the time it took for me to add & then delete it from my phone. I used it one time & found it to be pointless. The crew members at the store even agreed with me that ordering ahead does nothing as they don’t even receive the order until the customer arrives. I had expected to arrive, pickup my order & leave, similar to the Steak ‘n Shake. With this app however, the order generates when you arrive and provide the order code. So ordering ahead saves no time, as I could just as easily placed my order upon arriving & it would take the same amount of time. Big fail, go look at the Steak ‘n Shake app & copy there’s.
Do not waste your time! 1/5
By Shorty k43
This is the worst app I have ever used. The deals never show up. The orders hang in limbo. I was even charged twice for an order. I’m deleting this app!
Terrible App 1/5
Tried one of my personal “deals” where I’d get a free sandwich with the purchase of $1 or more on my mobile app and pay. Put in the order but says the restaurant is closed! It isn’t. Called the McDonalds and talked with manager. She said nothing can be done. The app works for her! Really? How is that helpful? She refused to give me the deal. Bite me McDonalds!
Coupons have no use 1/5
By Savannah OBrien
I’ve had this app a few months and have tried using the “deals” on multiple occasions. I always check for locations and when they expire. Every SINGLE time I went to use a coupon (inside or drive thru) they refused to work. Managers couldn’t get the computers to accept them or anything. The other times they never loaded even on WiFi. Completely useless.
Not a good concept!! 1/5
Thought this would be a quick idea. I waited 10 minutes for my food and the mobile spots were not even available to park in! On top of that, the workers didn’t even know how to do the order.
Horrible app 1/5
When I click on “Deals” the bouncing fries screen pops up and never displays any deals. (Web service never returns) Also it is very hard to swipe up from the bottom on deals on a iPhone 10. I have to access it from the hamburger button.
Deals are broken 1/5
I use this app solely for the purpose of the coupon codes. Now the deals never load. If you don't want to give deals just remove the deals section. What's the point of a loading screen there making me think that something will eventually come up.
Doesn’t work most of the time 1/5
I’ve been trying to look at the deals for weeks now and they won’t load. I’m pretty sure I have a free frappe due but nothing will load. I even tried the contact part and it won’t work either.
When selecting a location then deals I assume those deals are good for that location. None of them were usable
Was charged and reimbursed 3 times for an order and a final charge made, that was 4 times, then when I went to pick up order had to pay cash even though I showed it had been paid for, found out it’s easier to just order without using the app
Don’t download 1/5
App used to work great with my iPhone 8 Plus. Now it’s buggy won’t load and if it does, I cannot get past choosing where to order from. It slows down my phone and the app is inoperable. PLEASE FIX
Never loads 1/5
It worked once a couple of months ago. I’ve checked back a few times and it has yet to load the deals since the first time I used it. Totally useless.
Lost Credit...and Money 1/5
Not sure why, but every time I hit my fifth credit towards a free coffee, the credits are erased and there no indication of where that free coffee should be. Best yet...no one to call or talk to to have it fixed. Very clever McDonald’s. Is the Hamburgler working in your software dev office now?
Don’t touch my phone 3/5
App works okay but sometimes when it says “expires today” it doesn’t show up in their system. Any decent employee would know they should still honor it. The huge issue I have is when an employee at the drive thru wants me to hand them my phone so they can scan it or read the code better. Excuse me? Is McDonalds going to assume responsibility if she drops my phone? It should be mandatory training to not handle a customer’s phone. It’s not okay to pass my phone back and forth at a drive thru window.
The developers for this app should be fired. This app is horrible. Does not load. All I get are fries jumping.
How hard can it be for a company as big as McDonald's to have such a horrible app.. I couldn't even pull up the menus to see the food and I was trying to make an order on the app
It doesn’t work 1/5
The past two times it hasn’t worked. I can’t pull anything up. All I can see are bouncing fries. I tried deleting and reinstalling and that hasn’t helped.
Loved this app at first but it has logged me out and won’t let me reset my password to log back in. I guess they don’t want me to use anymore coupons.
App will not even open
Do not use app 1/5
By dont use app
I was double charged after using the app so I called the manager who was very rude and he told me there was nothing he could do and to dispute it with my bank. I then called the corporate office and they told me the same thing there’s nothing they can do. They are wasting time out of my day going to the bank over their mistake. Bad app bad business.
Slower than ever!!!!! 1/5
They don’t even start the order until you go in and then it takes twice as long to get your food. Multiple visits...poor response.
App doesn’t show offers anymore 2/5
I used this a lot but now since I have upgraded my phone every function but deals works on the App. Please fix this!
Unable to add payment method in app 2/5
I used this app frequently for the deals but in a new free sandwich promotion, you must order and pay in the mobile app. Unfortunately the app does not let me add my payment method. I was using version 5.9.0 and then updates to 5.10.0 and both version have the same error code -6001 when I attempt to add payment method.
This app is not ready for prime time... 1/5
Sometimes it'll work, sometimes it'll just freeze for a few minutes, and ordering is not great. I just got double charged because it said it had a problem processing payment when I went to check in, which requires me to go in, have them call up the order and pay at the register, immediately I received two notifications from my CC both for the same amount.
I recommend skipping.
Mobile Ordering Broken 1/5
By Thaler AB
The coupons are great, but use the mobile ordering features at your own risk. I've had orders not go through but charge the card, orders that refuse to process, and more. It's a bigger hassle to use mobile ordering than just go in the store and place the desired order.
Never works 1/5
This app never works. Mobile order and pay is always on a continuous load, with a great WiFi connection or just data, there is no using this app.
Oh the problems 1/5
By Really!?! This is awful!!!!
It seems to freeze when I go through the drive through. The mobile order thinks the store is closed when it isn't. Won't let me enter a payment method. I would think McDonald's could afford a decent app.
Won’t work on iPhone X 1/5
You’d think a billion dollar corporation would be able to make sure their app works on the newest phones/OS.
Unclear payment system, employee confusion, and app bugs 1/5
The method for payment is unclear. I ordered online and had to input my credit card information. When I got to the drive through they didn’t know what to do. They asked for my card, but I thought I already paid. They should know how to communicate to the customer what has been charged and what hasn’t. The app gives you no direction on how payment is processed.
On another order I went in to pick it up. I stood at the mobile pickup for a while and eventually had to flag someone down to show them my phone and process my order. Honestly it would have been quicker to go through the main line.
All this I could deal with - but the deal breaker happened yesterday. When I opened the app the app automatically re- created my last order and sent it in. And it was a deal that had expired. I shut the app down and restarted it, and it did it again. So I uninstalled.
The deals are / we’re nice but even more incentive is going to be needed to get people to use this.
I am done until they are done beta testing this app.
Why are there never any deals? 1/5
By Train *
I deleted it and downloaded it again...still no deals.??????????
Update: now there are two deals, but only for mobile ordering. After reading the scary reviews of mobile ordering, I will not be using that feature...so this app is still useless to me. 😞
Deals don’t load 1/5
The deals part of the app hasn’t loaded for over a month now! It just shows the fries bouncing up and down like it is trying to load and stays that way forever! Used to love this app!
Plz teach managers and employees how to use the app 1/5
I been is some mcdonals they said is not working the app and they not want to give me the promotion but for coffe they mark i buy a coffe but i can’t claim my free coffee after buy 5, i think mcdonals need to spend some money training managers and employees how to use all this app thing
Garbage App 1/5
App crashes all the time. Coupons don’t load and mobile ordering is horrible!
Incredible deals 5/5
By Londoner in LA
Great deals and easy to order!
USE WITH EXTREME CAUTION 1/5
In a hurry today so thought I'd go to McDonald's. Told if I order with app, I'd get free sandwich.
After 20+ minutes, and 6 people (w/1-2 managers) helping with app to get it working, they finally said app isn't working.
Here is why the extreme caution: I thought all was fine because they said credit card couldn't process order (my CC sends me notification when my card is used). Till I explained my CC sent me notification, they tried to say I had entered my CC wrong. They took my phone and tried to figure out what happened.
I now have 4-8 orders for everything from sandwich to multiple orders for "condiments".
Since you are required to give them your CC to place order, they can charge what ever they want.
I thought I'd cancel that card from the app. HOWEVER, the app DOESN'T ALLOW YOU TO UNENROLL a credit card.
So now I am just going to wait for all the charges to come in then take a trip back to store and hope they make it right.
App is supposed to be for customer convince. This was extremely slow, did not work right, and ending up quite possibly charging my CC 8-9 times. AND they now have my CC number.
Makes me never want to go to McDonalds again!!
Fix Deals! 1/5
The only reason I use this app is for the deals but it won’t load. Please fix.
App doesn’t work. It won’t let me log in, and when I first got the app the deals never worked.
Took A Chance 5/5
Despite the reviews, i had no problems using this app. Was hesitate to use the app but decided to take the plunge. No double pay, no issues with crashing, and the use was simple as well fast. As soon I arrived, the app recognized that i had arrived at the said location, and gave me method of pickups. Used mobile pick up, parked and picked the available number. Simple as that.
Charged me twice 2/5
After contacting customer support I was refunded all my money. Thank you.
First time using this app. Picked my order up at 11am. Charged once. I’m sitting here at home 20 miles away from the McDonalds I stopped at when I get a notification at 2:57pm thanking me for my order. Charged a second time. I’ve since deleted my payment information and do not trust this app. I’ll be disputing the charge thru my bank. Very unhappy.
Idiotic mobile check in 3/5
Great app for free coupons. Absurd process for mobile ordering. Unlike Starbucks you can’t order to have them start preparing so it is ready when you get there. You order, then go to McDonald’s, then you stand in line (!), give them the order number, then they make it. Who came up with this? So so stupid.
Won’t load sometimes, needs slight tweaks to Mobile Order 3/5
Super frustrating when you’re at McDonald’s about about to order and the app won’t log you in or load Deals, which is sometimes the whole reason I’m there to begin with. The Mobile Order is great, but needs a bit more tweaking in the customize section for sandwiches.
Deals section still down 1/5
Just loads, and loads...
Bad app 1/5
Tried to place an order through the app and it failed miserably.. it had problems connecting and crashed a few times. Totally waste of time and I thought it would do the opposite.
Buggy; doesn't load on iPhone X 1/5
Latest version is buggy and doesn't load on iPhone X for ordering nor deals. At this rate it's faster to order in the drive thru.
Quit working 1/5
I have the iPhone 8 and it just stopped working you start it and it quits
I'm Loving it! Can't beat the mobile pickup... Loving it!
No deals 1/5
It was working just fine but Last few days deals won’t open.please fix it ASAP