Not Good 1/5
What I started using this app, are used it about once a week to get breakfast for myself and my kids on the way to school. It was convenient and I like using it. The last few weeks it has not been working correctly. It lets me put my order through pull up and park and then tells me there is a problem and it cannot connect. I didn't have to decide whether to go back around get in the long line or go somewhere else. When it's done it, we go somewhere else.it's supposed to be a timesaver, and it's ended up costing me time and making me late for work or almost late for work. It is no longer convenient, and it's letdown.
All good things don’t last 2/5
This app was great for the first month. I had plenty of deals, using hem all the time and saving money. For the past three months now I haven’t gotten any deals what’s so ever. This app is really irritating
Was a good app 2/5
Used to be great with great deals. Now, the deals aren’t that good
Big changes are big rip off 1/5
The app now changes the coupons available when you het to the McDonald’s. Its the old bait and switch. Also coupons scan to say not a valid offer and then you cant get another and you have to pay full price. It used to be a great app but now I have to go elsewhere if I want a discount where although I don't prefer the food I do prefer the coupons being honored and not a con.
Barely works on iPhone X 1/5
Please fix this so deals show up on iPhone X. Im losing money over here!
Was great 1/5
I used this app a few times a week, then I got my iPhone X and the app updated and now it will do nothing. Deals screen just stalls and stays loading. Can’t use the app for anything now. Even the new order from the app feature does nothing except stall.
This app doesn’t work 1/5
Got this app to get free coffees because I buy a lot of coffee. The app doesn’t count half your purchases!!! I’ve had to go round and round with the clown just to get what the offer you. Burger King himself could design a better app.
Terrible app 1/5
Does not load even on LTE with max reception, or WiFi.
Not able to order 1/5
I downloaded this app for quick order and pick up, as the nearest McDonald’s is 10 mins from me. Unfortunately, I am not even able to create an order, because I am 10 mins away from the nearest store. Why would I drive 10 mins to the store and use this app? I would love to place order before, versus taking forever ordering in the actual drive thru. Not user friendly at all.
The deals 2/5
I used to love this app, it saved me money when I would come in for breakfast. I would use the buy one breakfast sandwich and then get one free, but I would also order smoothies, yogurts and apple slices. And now there is never deals for breakfast foods at all. I’ve been waiting for the deal to come back and it seems like it never does.
Deals not loading half of the time 2/5
Hard to like the app when it’s not working properly.
Crappy App 1/5
I don't understand how a big corporation like McDonald's can have such a rotten app. It should have "order" as one of its menu items. I picked a store, the order bar came up, I clicked on it and it said I wasn't close to the location even though I was looking right at it.
There is nothing logical or intuitive or useful about this app. Save yourself some aggravation and don't download it.
3 Strikes, Yer OUT! 1/5
I’ve just had my third “swing & a miss” and I’m out. Deleting this app as soon as I hit Send.
This buggy app was developed and released w/o bothering to train anyone at the store level. Most employees at Drive Thru’s or the counter have never heard of their own app. Some Managers have heard of it mostly through dealing with irate customers. I’m done, life’s too short...
Worst app ever 1/5
Won’t let me use my password because its to long, and when I made the e-mail it didn’t say that the password was to long
This app would be fantastic if I could ever get my daily deals to load. That’s the main reason I downloaded it and I rarely ever works for me unfortunately.
DO NOT USE MOBILE ORDERING! 1/5
By Weather pain
Placed an order on the app and everything seemed well until I got to the McDonald's. Payed for the order initially and it didn't give me a confirmation. So I sit there for awhile & decide to hit "finish order" again. I still had no confirmation. I then change the pick up location to inside & after a little while changed it back to curbside.
I finally go inside and they never got my order and while inside I check my bank account and McDonald's has charged me 4 times for my order! The store says they can't do anything and I need to contact McDonald's headquarters. They were closed at the time, so I contact my bank and they can't do anything without an authentication code from the McDonald's store (in which they couldn't provide because they didn't handle the payments from the app). The bank said they would be able to dispute the charges after they get out of pending status though.
So all in all, this was the worst experience ever and I have to go through the hassle of trying to get my money back that was robbed from me from McDonald's.
Just because of this incident, I'm not going back to McDonald's for a long time because this has put a bad taste in my mouth!
If you're going to have an app like this, it should include all of the ordering options. Can't order a sweet tea with my meal? Why? All the other fast food chains with apps, you can order meals and completely customize them. Get with the program McDonald's. You're embarrassing yourself.
Update: now the deals no longer load on the app. For as much money as this company has, they sure have some pitiful IT people.
App Crashes 2/5
By I trusted
So, I step to the line, I place my order; mcpick 2 for $3, medium fry, a mcchicken, and a medium fountain drink. I think to myself, “hey, I got the McDonald’s app on my phone, let’s check the deals out!” So I open my iPhone and find my wonderful McDonald’s app that has saved me countless $ and see have a deal “buy one sandwich, and get one free!” So I click on it so the cashier can scan it and it crashes! I try again and it crashes again! I go through this same process multiple times and same results every time! The people in line behind me are fuming and huffing and puffing. Plz fix your app so I can get the deals I used to enjoy often and I miss dearly! Thank you, A Loyal McDonald’s Patron.
It's not like Starbucks 2/5
By Bofa app user1
They assume it'll bring bus...it just brings frustration. The employees don't work on your order until you announce yourself. I saw the guy on the cashier check me in... only after the McDonald's app cked me in 10 mins ago. People ordering in line after I arrived got their food before me. I get it that they don't want the food to sit and get cold but waiting until after the people in line get served first doesn't help us using the app either. I'm better off ordering from starbucks.
What is the point of having an app that you can order food from ahead of time but then have to wait in line to show my code for someone to type in my order? Let alone I had to wait inline behind 4 people that didn’t know what they wanted? Set a time up for customers to choose when they want there food ready! Why do I have to wait if I ordered and paid already?
Charged me twice 1/5
Went to pick order up and they were having issues even though I followed all the directions. Afterwards, I checked and it turns out I got charged twice for my order.
Good idea, needs work 3/5
Hey McDonald’s, great try at an app. You need to make it more user friendly, especially for placing mobile orders. And let the staff know that, when you place a mobile order, it’s already paid for when I pick it up!
Mobile ordering doesn’t work half the time 1/5
The mobile ordering functionality only works every other time it’s used.
Never works 1/5
Would be great deals if my codes ever worked
Bouncing fries 1/5
By Joe in Los Angeles
Crashes and freezes and bouncing French fries, oh my.
iOS up to date and X.
Horrible App 1/5
App is too slow. There are also not options for adding condiments on the side.
Loved it, but now it’s unusable. 2/5
I use to use the app every time I went to McDonald’s, but now the deals won’t load no matter how long I sit on the loading screen. And no, it’s not my network because I can use every other service on my phone with no problem.
Still loading 2/5
By Super Duper MacMan
This app although handy and full of nice little deals is unfortunately very slow to get up and running. When I have little time I usually end up not using the app🙁. I am using an iPhone 8 Plus by the way. So hardware isn’t the issue.
The functionality of the app is pointless. I ordered my food but you can’t “check-in” until you get there. When got there and went through the drive thru (which is supposed to be quick service; I waited 5 minutes just to be asked to pull up because my order still wasn’t ready??? All I ordered was a hash brown and two egg cheese biscuits and it took over 10 minutes. People who pulled up and just ordered were gone before me but ordered after me. All to save $1. Not worth it.
App works well restaurants can’t support 1/5
By Sophie Jesewitz
I’ve used the mobile order app several times when ordering a breakfast for a group to save time and money. Coupons save money, BUT this saves no time. Staff in the restaurant has no idea how to support a mobile order dropped into their system along with the drive thru and in store orders.
Good deals but they messed up 2/5
There are great deals that give you lots of free food but yesterday I got a notification that said "Free Big Mac no purchase" me and my friend drove to McDonald's and clicked on the app and it said buy one get one free and we brought no money with us. McDonald messed up and make sure you click in the app first before going cause it's messed up.
Fix issue 2/5
By Download now!!!!!!!!!!!!!!
The app has great offers how ever sometimes it doesn’t register when the cashier scan the bar code. What i am really upset about is that but coffee everyday and when scan the mc’ cafe reward sometime it doesn’t register so i miss out on my free coffees
Nothing works 1/5
Wouldn’t show me location of the store in the town I live in. In other towns deals, mobile ordering, nothing works! After reading other reviews maybe that’s a good thing. Will delete and go to other places instead where the app and service do work.
The deal section of the app has not worked in at least a week or so. Please fix this problem!
By Asty McNasty
I am appalled that this app was released in its current state. I have no idea why they put this pile of garbage on the app store. McDonalds should be embarrassed, but more importantly the development team should be ashamed. The design is difficult to use, but the app is barely functional; see other reviews for the sub-amateur-level bugs people are experiencing. This will be a losing proposition for McDonalds unless they pull this app immediately and get a dev shop who knows what they are doing.
Could be better. 3/5
I think I can be better. I live within five minutes of the nearest McDonald’s and utilize the app to order my family a meal. When I got there they finally submitted the order and after that I had to wait 10 minutes while I saw vehicles go through the drive-through it would’ve been quicker for me to do that. When they brought me my food it was missing the child’s beverage ultimately negating the one dollar coupon that I got from the app.
Don’t give them your credit card!!!!! 2/5
I liked the app until I entered my credit card to try their mobile ordering. I’ve had nothing but issues since. Aside all the issues with the mobile ordering, I’ve had two occasions where I’ve had an order automatically placed and popped up when I open the app. Even when I’m in the deals section. Now I can’t figure out how to delete my card, as they conveniently didn’t offer that as an option on the app. I’m getting charged for stuff I’m not ordering.
Amazing app BUT... 1/5
Wonderful app with many deals but unfortunately I have lost the ability to use it with my new iPhone X! Please update! I had a free smoothie available! 😢
Works...until you pull into a McDonalds, then the deals mysteriously disappear. Imagine that!
Needs update 3/5
So the app was working fine when I first downloaded it and now it’s not letting me log in with either my email, Facebook, and google. I also tried signing up again but it said I already had an account. Please fix this as soon as possible. It’s a great app with great deals that I don’t want miss out on.
IT'S THE WORST APP EVER !! 1/5
By WAITING FOR THE I PHONE 5
Consistently crashes and/or there is a error.
McDonalds must of used the same people from Obamacare website !!
Never correctly loads the deals !!
What’s the point of Mobile Pay 1/5
I would give the app itself 2 stars, but the Mobile Pay aspect gets negative stars. The Deals section is nice. But what on earth is the point of ordering ahead if they’re not going to start your order until you get there and check in?! When I did get there, it wouldn’t let me check in and I had to go inside to get the touted “help from any associate.” Nobody up front, including the manager, knew anything about the app. They couldn’t even find my order, and tried to blame it on their internet. Finally, someone back in the back came out and figured it out. Ended up taking more time than just doing the drive-thru. Totally pointless. At least the manager gave me a card for a free sandwich next time I come in.
Problem Report 2/5
Although I love McDonald’s I recently purchased the IPhone X and the app refuses to work on my new phone! I normally mobile order n go pick up since there is a location right downstairs from my job... this is unfortunate since it preventing me from even going now... Please fix!
Baby steps.. 2/5
Great that payment is allowed with Apple Pay. Only problem now is I can’t order from home and then pickup my order, I’m too far from the store. I’d have to be in the parking lot to order, kinda defeating the purpose. There is a 5 mile radius that is only allowed for ordering and I’m just outside that. Also needs a faster way to checkin so order is started sooner.
Menu in app is outdated and doesn’t match up with what’s available in store
Broken for now 2/5
I cannot deny the deals are amazing and love most of the functionality app until you get to the order process.
When I tried to place an order through the app about 50% of the time I either have to wait in line and find an Employee or abandon the order altogether and order traditionally.
Broken for now hope it gets fixed soon
Crashing can’t view deals 1/5
Needs update app keeps crashing cannot view the deals
They update and reform the app so frequently that they usually add more bugs than they fix... great deals when I can log in, if I ever get to
iPhone X 2/5
I just got my iPhone X and have the most up to date software. The app will not load deals or let me mobile order. Just spinning it’s wheels.
Deals won’t load after I got my new iPhone 7 and iOS 11.
Pointless these days 1/5
By Gordy McZilla
The deals aren’t populating since the last couple of updates. Which makes this app pointless.