Bug fixes 1/5
On an iPhone X and when I get to the choose pharmacy option, the search button is actually hidden. This needs to be fixed since you cannot proceed past this point. I also noticed there wasn’t a pending appt spot unless I just can’t find it.
Waste of time. And $59. 1/5
Waited nearly 2 hours for a call. When I asked for what I know works for my symptoms, “Doctor” told me all “patients are the same and everybody reacts the same”. I told her “I sincerely doubt that’s the case.” Then she told me to just use over the counter stuff and to google my symptoms. Unbelievable!
Bad Experience 1/5
Couldn’t schedule via app after being charged $45. Called the number to scheduled and appointment. Charged another $45 and was told the wait was between now and 90 minutes. Didn’t even bother to try to see anyone at that point. Won’t use this app ever again.
Great, Fast! 5/5
This app is great. So convenient when you just need an antibiotic called in over the weekend. The doctor called me back within 5 minutes and eScribed my prescription as I was still on the phone. Super easy and so quick. Highly recommend.
Almost perfect 4/5
I had an almost perfect experience with MD Live. The only issue I experienced was when I had to select a pharmacy to send my prescriptions too I could not see the search button at the bottom of the screen. I called into support and they said it was probably due to the fact I was on an iPhone X and the app was not fully optimized for it yet. The pharmacy search button on the iPhone X is only visible as a tiny green line at the bottom of the phone and unless you call in and find out that’s supposed to be the search button you would never know. Once that issue is fixed I think the app would be perfect. Once I was able to get past that issue I was able to speak to a doctor and have a prescription ordered within 10 minutes. I went to my pharmacy an hour later and walked out with my prescription. Love it!
MDLive Rocks!! 5/5
The entire experience from start to finish takes like 10 minutes. The app is quick and easy! The doctor called within 5 minutes, and I saved a trip to my PCP. I’ll use MDLive for everything going forward!
Could not even register 1/5
By Bob D926
Incredibly bug-filled initial registration process, kept having to hit "previous" and try again to get pages to load and save. In the end, after I provided all the information I got a message saying something like "sorry, we cannot process your registration." When you can't even register, it does not exactly inspire confidence in the quality of the service.
For those of you with busy lives, I'd suggest taking a pass on this app until the issues--that should've been fixed before release--are solved.
Thanks MDLIVE, really appreciate wasting 20 minutes of my day today.
Love MDLIVE! 5/5
Maybe it's just me but I always have good experiences when I use this system. I've gone in for multiple things, and they are helpful each time. I have never once waited too long for a phone call, and even if I did, at least I'm not sitting in the waiting room at a hospital. I will continue to use MDlive!
By Hugged buff
I was seeking a RX, I requested the Rx needed along with the exact quantity and dosage. Out of the 30 I requested he gave only 8 and flat out refused to change it. I had already prepaid through a discount Rx program for 30 tablets. Much to my surprise when I got to the Rx after checking out I realized that it was only 8. I called CS and they said they spoke with the doctor and he said "I'm not going to change it". Needless to say I loose my money on the prepaid Rx and now I have to pay for another visit and another Rx. Very disappointed. This was my first time using the app and my last. Final note ..... if the doctor would have told me that he wasn't going to give the Rx as I asked then I could made an adjustment to my order instead I lost my money.
App is a scam 1/5
I had a consult scheduled, Doctor got on with me says she can't here me and hung up. Still charged us $40. Buyer beware this is not a legit service
Wish I could give a zero star review 1/5
Less than 2 minutes on the phone with doctor before she "prescribed" me vitamin C and cough syrup for a sinus infection, said I could call back in 2 days and they might prescribe me an antibiotic then. What a scam. Never going to use mdlive again.
I made an appointment for 530. It is now after 645. I called 20 minutes ago and was told I would be seen soon. I wish I could just not do this any more but they charged me when I booked the appointment and it's too late now. Just have to continue to wait
The doctors have all been excellent and very helpful! This app is a lifesaver as a Mom who dreads taking the kids to a doctors office, where they end up catching more than they came in with.
Waste of money 1/5
Do not use this service! It appears quick and easy, but the physician is not willing to help at all. They refer you to your PCP or urgent care, because they are unwilling to diagnose or prescribe via telemedicine. Do not waste your money. Just go to your normal doctor.
Doctor immediately was so rude on the phone and never had any intention to help me. Only to collect her paycheck and move on.
Great service and app 5/5
Amazing service. My son woke up with pink eye Sunday morning and we did a video call with a pediatrician before 8:30 am and his prescription was ready before lunch!
Update: It looks like they listened! Latest update fixed a lot of the previous issues.
Pink eye 5/5
By Chief Brenan
Amazing. The physician was friendly and knowledgeable. Fast visit from the comfort of home. Will definitely use again.
Easiest thing since sliced bread 5/5
Got on the app, entered some info, was talking to a doctor in less than 5. Whole process took five minutes
Two hour wait for a phone call? 1/5
Yea, this service is worthless. I waited two hours for someone to call me for an appointment. I called three times during that period to see what was going on. I ended up using Amwell and it was so much better than my past experiences with this app. Amwell even took my insurance, so I had no copay at all. Try them instead.
Just go to a minute clinic 1/5
Waste of time, They'll take your money and bill your insurance before they tell you there's nothing they can do after a 15 second phone call. You're better off just going to a Minute Clinic.
Best thing since the cell phone 5/5
I used this for the first time and it was amazing. The doctor had a great personality and subscribed me medication on the spot. If you are able to have this service, I'd highly suggest using it as it's worth every penny.
Awesome App Awesome Service 5/5
By Drew Ben_1
My child came back from camp with pink eye. Logged on and scheduled a video visit with a pediatrician. Within 4 minutes we connected with a doctor. He made us bring the camera close to his eye to examine further. Doctor prescribed eye drops and was so amazingly nice.
Extremely Helpful! 5/5
By Hope it isn't lost...
Couldn't connect with a video doc right away but the phone alerts you when there is one available. Only took about 10 minutes which was 1/3 of the travel time to my personal MD. Saved me half a day and the headache of having to haul kids to the appointment with me. Will definitely use this service again. Also, the app is a no brainer to register through and very easy to navigate.
Love the app and the product. Great doctors and super convenient. Love the video option.
By John Steveph
Incredibly convenient 5/5
By Gomez Ocicat
Not having to go to the doctor's office and wait in a waiting room with other sick folks for something minor like a rash is very convenient.
Worked for me! 5/5
By Gen. Johnston
I think you just have to be patient to give the doctor time to log in. I looked at a live video of myself for a good five minutes but once the doc made it in it worked perfectly! Sure beats going to the doctors office.
Never connected with Dr for appt. tech support no help 1/5
I scheduled an appointment and went to a quiet spot in my office for some privacy. Logged into the app and it said I had an appointment. I hit continue, it told me the provider was joining....and all I could see on my phone was me. The Dr. never joined. I logged out and back in, same. I called tech support--after 5 minutes they just told me to log out and back in. Then they told me that someone would call me. Finally someone else from tech support called me and asked me questions--I was on an iPhone 7 with the latest iOS and he latest app. They finally said they'd have to reschedule.
Someone called to reschedule for 30 minutes later. I mentioned to them that I had no reason to believe this would now be working. The appointment showed up on my app but again, it wouldn't connect. Big waste of time while I was trying to work.
By MD LIVE No likey
I scheduled a phone call to refill my lexapro script. I wrote on the comment box before they called me that my reason for the call was to fill my Lexapro script. They were nice enough to take $40 and call to tell me they can't refill any psychiatric scripts, even though they are not addictive and non narcotic. So this is basically a scam!
APP Horrible 1/5
By Dr Nuclear
Keeps telling me cannot connect at this time try later. Then error stating check connection-I'm on high speed WI-FI. They had this error on their previous APP. The company I works for pays for this service.. they should get a refund. don't waste your time
By Christina P
This is a great app, and the service is even better! I had a bit of difficulty setting up my account on my own so I called and got it set up in no time. I scheduled an appointment, was told I would get a call within an hour, and had a Dr call me within 5 mins. I told him my symptoms (eczema) and he quickly sent in a prescription which I picked up an hour later. The best part was I didn't have to leave work to go to a doctors appointment! Will absolutely use this again.
Fantastic consult 5/5
Great doctor and super easy experience!
Super impressed 5/5
By Gas Boys
Called in, talked to a doctor live and got a prescription for my son over the phone. Totally awesome. 5 stars.
Convenient & Affordable! 5/5
Doesn't work! 1/5
I spent 10 minutes trying to connect with a physician over video and it repeatedly told me there was an issue with my internet connection. I confirmed my home wifi was working perfectly and it still told me there was an error connecting. I then tried to connect with a physician telephonically and it gave me the same message. Clearly MDLive has issues with their technology and app. Time to delete the app and try another telemedicine service!
Saved me a lot of time! 5/5
This app is great, I requested an appointment by video and was connected to the doctor within minutes. Definitely will use it again if need be!
Great Service 5/5
Used this service today for a non emergency urgent care condition. Doctor came in straight away over the video conference, listened to my condition and prescribed medication. Good service indeed.
Poor reviews 1/5
I was going to use this service but after seeing all of the negative reviews I will go to urgent care. I don't want to be scammed, I work to hard for my money to be cheated like others.
Waste of time! 1/5
By still waiting 7788
I lol when the recording said they were leaders. I went all the way thru the process all the way up to the video appointment. 10 minutes of watching myself alone with no Dr. There was no indication of what was happening. I ended up leaving and called the phone number. Still waiting for the physician team to return my call.
Spoke with Eric a supervisor with customer service. I requested one after the problems I was having. I hadn't had an appt yet they already charged my card. Somehow the dr accidentally charged me even tho she had technical difficulties. He said he would have a dr video me right away. I should log in again and wait. I did and nothing happened. So I went thru the entire sign up for an appointment process again. A dr showed up but his video didn't work. So he could view me. But wouldn't allow himself to be seen. I refused the appointment. I requested video appointment. I called Eric the supervisor back. He arranged to have another dr but it would have to be phone call no video. I agreed because I had been charged and I was sick! But this went badly too.
The female dr. Came on the line. Told me to use Benadryl Flonase and salt water gargle and some other Items that I hadn't been able to write down. I asked her if they were OTC. Yes no RX was offered. She said wait seven days then I could message her for an antibiotic. Usually when you go to any dr. Your instructions are written down. And you can get a note for work. I asked but they don't email or text instructions. I could hear another call come thru while I was still having my appointment. The person was shouting hello. Just like I was. So this dr started to rush me off. She said feel better. I asked when am I supposed to take these items. The dr was rude and laughed. She sarcastically said "at night". I called early morning. So this was a legit question. I told her I wasn't satisfied and she just kept repeating feel better.
I am very disappointed in the whole app and service. I ended up seeing my actual dr. This in no way replaces seeing a dr. I am shaking my head as to how blue cross blue shield and the huge corporation I work for feel this is an adequate service. The idea is good. But they need to deliver on what they promise. No video? No Rx? No dr note? No clear instructions? I don't have a diagnosis. These are all things I would have from a reg dr visit. I did however get charged. That part of the app seems to work.
Worked well for me 5/5
By Chip Talbert
Having a Gout attack and the last thing I felt like doing was going out to my family practitioner. Set appointment and the Doctor called me within 5-10 minutes. She took a history and gathered info on current attack. Prescription was sent to my pharmacy instantly. I had the medicine I needed in hand within 30 minutes of setting appointment on the app. Don't know if I just got lucky, but I couldn't have asked for much more. The doctor was very pleasant too!
Email twice within two months to see if they provide work notes. Never got a reply back. After reading all the bad reviews I will go to urgent care when needed.
If they don't answer a email, then what else will they do wrong?
The worst!! 1/5
Just don't. I went through the whole registering thing, and I got an email with my appt time (which was an hour later). The appt time came and no call. So I called customer service and they apologized and said they would "escalate" my appt and have someone call me "right away." He even told me to stay right by phone so I don't miss this Dr's call. I stupidly did. I got another email with an appt time (another hour later) and was willing to wait yet again. By the way my pharmacy is already closed at this point so any chance of getting a prescription for the antibiotics that I desperately need is out the window. My appt time comes and no call yet again. This system is flawed or they don't have reliable Dr's on hand. I haven't even checked if they charged me anyway but I will report back if they did. Just save yourself the trouble and pay the extra to go to a real live urgent care facility that has real and reliable Dr's. I'd give this app 0 stars if I could. Just terrible.
Used for Strep Throat 5/5
I normaly do not write reviews but had to for this as I was curious if it worked based on other reviews. I get strep a few times a year and with two small kids it is difficult to either sit in a waiting room at a dr office or clinic. I tried this md live aince my insurance offers it. I put my info in and after five minutes the MDcalled me. After going over symptoms he said he would put a prescription in for he antibiotics. Ten minutes later I checked my pharmacy amd they had the rx and were working on it. This is the wave of the future- instead of paying over $100 for five minutes with my pcp- $38 got me a call from the doctor. Perfect for small ailments that are a pain to go to a clinic for. Five Stars! Try it you will like it.
By Grandma KC Barbie
This company charged me fraudulently- I made an appointment on a Saturday thinking I could get taken care of fast. After waiting over 3 hrs (while the website continued to say my dr. Would be with me soon) I call customer service they informed me there was no dr. Available until Monday. I told them to forget it I would go to urgent care. I have asked repeatedly to refund my money and take my credit card info off (once you enter it you can't take it out). This has been going on for over a month.
Great app 5/5
I get allergies quite often. I hated going to urgent care. Saw this app and decided to give it a try. All I can say is wow. Sooooo convenient!! Talked to the doctor who called in a prescription for some allergy meds. Will definitely be using this again....
Ex MD user 1/5
By Gary Miles
App is garbage. Keeps coming up with error message to check my internet connection problem connecting to the MD server. I have nothing wrong with my connection. Why would my employer pay for this service if it doesnt work. What a scam!
Spins and Spins 1/5
By Technology Person
This app will not let you register. When you press the registration button it just spins forever.
Total waste of time - did not work 1/5
I went through the entire set-up process, then waited 15 minutes with a spinning wheel saying "waiting for provider, do not leave this screen." After 15 minutes it switches to the screen that read "Consultation Completed, please rate Dr. Mary D." - but I never saw or spoke to anyone! A confirmation that my credit card was charged popped in but I never saw or spoke to anyone!!! I called customer service and after taking 10 minutes to verify my information they said a doctor will call me within 60 minutes. I waited for an hour and nobody called, but I received an email saying "you missed your consultation" and my card was charged again! I didn't miss anything! I was waiting the entire time! What a bunch of bologna and a total waste of my day! For the time and money I could have gone to urgent care and actually get help! I would give it zero stars if I could!
Simply "Wow" 5/5
I get strep throat at least twice a year. My deductible is $5,000.00, so walk in clinics are basically full price. Paying $125 and waiting for 1-2 hours at a clinic just isn't on my list of Fun Things To Do. In addition, the tiny town I work in doesn't even have a clinic, so I can only theoretically make it to one on Saturday. I came down with a sore throat and was NOT looking forward to the endless doctor cycle. Fortunately I had just gotten an email from my insurance about MDLIVE. Signing up took maybe 5 minutes, 10 minutes later a super nice doctor called and spoke with me, and then BAM. Antibiotics called in and I could carry on with my day! I never review apps (I'm old), but this is the exception.
PS - Yes I am wearing a mask while at work and remaining isolated. And now I can recoup this weekend!
Did not work 1/5
By Duffy Beers
App appears to have worked. But the prescription was never filled. The phone support was argumentative. Not getting my co-pay back either. Total waste of time in my opinion. Needs to be fixed.