No Customer Service AT ALL for Sellers 1/5
SELLERS BEWARE. NOT WORTH THE FRUSTRATION. This app is geared 100% towards the people making the purchase. Buyers can lie about the condition of the item they received and get their money back, with no input from the seller. If they destroy your items before sending it back to you, there's nothing you can do to get compensated for the loss or damage. Buyers don't even have to explain to you what they deemed unacceptable about their purchase and Mercari won't tell you either. It's a total crapshoot once you ship to the buyer. Buyers can also say absolutely anything in ratings without consequence. The "Customer Service" team sends canned responses to every question or concern stating that you, the seller, did everything wrong. I had a buyer not be available at her apartment complex to pick up her item, so it was being kept safely at the post office for her. I told her this every time she complained to me about "owing a fine for postage," because the message was there in plain sight on the tracking info. After unsuccessfully trying to extort money from me, she left the a 'POOR' rating saying I never responded once, I packed her item poorly, and she had to "pay a fine" at the post office to get her package. Even after sending proof to the "Help Center" disproving everything claim, they still refused to remove the rating or reprimand her. The only 'POOR' rating I've received in more than a year and a half of selling there.
I have 100+ 'GREAT' seller ratings, have sold to some great people and made money, but the bad apples are enough to warn everyone about selling here. Tons of counterfeit items, immature teenage girls harassing buyers because they want name brand/designer items for next to nothing and free shipping...I could keep going. It's a total headache. If you're looking to sell things, stick to eBay or Poshmark. They at least have legitimate customer service and care about both parties.
Filled with ghetto rude people
Terrible customer service
Same fees as ebay not including Paypal fees
I wish I could leave a negative star review 1/5
This site is ridiculous
By my own fault I entered in a shipping weight for an item using an old scale. After purchasing a new scale, and after a book sold, I re-weighed the book in its shipping packaging and realized that the weight was a lot more. I notified the buyer on this, and mercari makes people cancel transactions and repurchase if this happens (f'ing insane), and I wasn't aware. And the buyer didn't want to go through the process. So I figured I would create my own shipping label, provide tracking info and asked mercari to please void the original label. They told me no, as this is my own responsibility. $4. Really? You can't void a shipping label? So I spent about $8 in shipping on an item that I should have made a whopping $2 on, and now I'm short. BBB will be notified next. This site is a scam and doesn't allow any kind of room for reasonable errors or mistakes that happen
Love this app 5/5
I've been on mercari since it started, in the beginning even I had a period where I was I was banned for 3 days lol, but I was in the wrong. (In the beginning) we all advertised to get noticed in the feed. Now, we learned to just re-list if we want in feed again. I'm up to almost 700 great ratings, have had nothing but great selling and buying experiences. Made a ton of friends. As for fakes- There's fake items on every selling market place. If the price is half what it should be and it's new?!? Then it's fake, that should be common sense. This app has been a great source of income for my family. I wish you could deposit and get paid at anytime- that would be great (other than once a week). Also- I said something once in comments that wasn't actually bad (if you read the whole thing) I got a warning from app. Was like wth?!? 5 minutes later they took it back with an apology. So real people are there, reading and checking. So far, all I can say is this app has been amazing to my life. Come check me out :) ship Pretty. Search #pipb enjoy!! Shop!! Have fun!!
I hate it 1/5
By Irked in
Since I already signed up and deleted it won't let me login it says you have already signed up on this device!!!?
This app is always freezing for me! I am constantly having to close out and restart it. Super annoying!
This app is great for buying things, I have bought great items for a low price, great for kids clothes!
Now the selling! It is so awful!!! They take 10%(eBay takes9) of your money. Also you can't see the feedback someone left you until you leave them feedback. Someone left me negative feedback on an item and I wasn't able to see it until I left them feedback. It's very tricky that way bc you could leave someone great feedback while they left you negative feedback. Also I have a large feedback number and I used the USPS self serve kiosk ONE time and didn't get tracking and mercari cancelled my transaction even though I have a receipt to prove it was shipped and the buyer stated they received the item. They Cancelled the transaction after I already shipped it so the buyer got the item for FREE and I got nothing in return. I transferred over $300 into my funding acct and will no longer sell on here.
Update issues 5/5
Since the new update I have not been able to open the app. Even if I update it tells me their is a new version. I really love buying products from here. All my shopping experiences have been positive. Except for a makeup purchase that was fake. But other than that I love everything. Please help me open the app.
Suspended for absolutely nothing! This app takes 10% of your sales😡 I wouldn't recommend this app to anyone!
I always had a good experience with the app 4/5
By Ms. Monk
Recently the listings haven't been loading after the apps latest updates. It's too slow to shop
It has it's ups and downs. It makes it easy to sell and buy and no need for a credit card. You can make deals and get the stuff you want for the price you can fix out with the seller but to get credits you need to let people use your code and It's hard to get your code out. Use my code WKWFEJ when you sign up to get $50 :)
By Pay to play1
Use my code PDXBVZ
Excellent app! 5/5
By Vanilla Dream
Great app! I mean just like with anything there are issues that need to be worked on but overall the app serves its purpose. I see a ton of negative reviews where people are being suspended and such..my advice is follow the rules and you'll be fine. Clearly those people weren't following rules and that's what happens. Sorry, not sorry.
It's a pain 1/5
You can't say much or they will suspend you. Apparently they monitor you more than the NSA. It's very annoying!
Would give NO stars 1/5
Awful customer service, steal money from sellers and I can't believe nobody has shut this awful app down! Scandalous and unprofessional.
I wish I could give it 0 stars! 1/5
DO NOT DOWNLOAD THE APP! IT MAKES EVERYTHING IMPOSSIBLE
Love it! 5/5
Apparently from some of the bad reviews, Mercari isn't for everyone, but it definitely is for me! I love this site. Some things that you'd usually buy for really expensive, are being sold for really cheap. (Example: I've bought a pair of authentic Doc Martens for only $30 when they originally are about $130!!! ❤️ Most sellers are really nice, but just be careful not to buy from people who don't answer your questions and don't post enough pictures of their items selling.. Happy shopping 😝
I was absolutely satisfied 😊
Don't waste your time 1/5
I wish I could leave a rating lower than 1 star. This app used to treat me so well before it started getting popular then it just went downhill. Once the app started taking 10% out of the sales it didn't care what was happening. They don't have real customer support ANYWHERE! they will direct you to a FAQ and if it isn't answered there it isn't going to be. They will suspend you over the smallest things, accept returns when nothing is wrong with your item and just isn't an app there for the buyers or sellers but more for themselves. Their updates constantly makes the app worse and worse to the point where you could only keep listing if 4/5 of your listings sold aka if you're not selling your stuff you can't keep posting??? How are you supposed to sell if you can bring attention back to your profile? I made another account to be able to keep listing and making some money and they deleted my account with pending balance and 200+ reviews along with all of my listings that I spent a long time working on. I HATE this app and don't want anyone to waste their time money and energy for stupid users and stupid people who run it. Sad my money went to an app like this
Great overall, but be cautious. 5/5
I absolutely love this app because I've found great deals on clothes and makeup. You just have to be careful and research some products because some people do sell fake products on there. But overall I've never had a bad experience:)
It could be a better 4/5
Some people are kind and others don't respond other than that the App is just fine.🤔
DO NOT DOWNLOAD 1/5
this app is horrible! They don't automatically apply your balance to purchases and give you the run around for direct deposit. The shopping policies are a joke compared to other apps. Just download Poshmark
Do not get this app 1/5
I would not download this app. They take away $4 of you pay the shipping & a 10% off it. They put it in your balance and you can't even use the money from your balance. If you want to put the money in your bank account they charge a $2 fee. Not worth it. I'm pretty sure they care more about the money then the buyers or sellers.
Credit Use?? 1/5
By Blue Skye
So californian users can't apply their balance anymore, which is dumb - but what's ALSO stupid is that every time I try and do a bank transfer, it DENIES it AND CHARGES ME A PROCESSING FEE. I double check too to make sure the information is correct. This has happened twice now. I can't believe your beta mode was better than the real app - this is trash now.
Use my code to get $2 credit. 5/5
Best app ever
But it!! 5/5
By Kaylee Leathers
I love this app it has so many things
MERCARI ALLOWS SCAMMERS 1/5
By Cheated 300
BASICALLY JUST DONT USE THIS APP BECAUSE MERCARI DOESNT CARE FOR YOU THEY JUST CARE ABOUT MAKING MONEY AND YOU CAN TELL FROM ALL THE BAD REVIEWS AND ALL THE GOOD REVIEWS FROM SCAMMERS WHO HAVE CHEATED PEOPLE. If you want to get cheated by Mercari and it's team of scammers go ahead. I fought for this country and I get home to get screwed here. And Mercari doesn't care about all that. All my military friends have been screwed over and Mercari doesn't worry about that as long as they get their end of the money. KEEP IT UP MERCARI YOUAND YOUR SCAMMERS WILL BE PUNISHED SOON
Very easy to sell things.... but the buyers... 4/5
By Big Mac Special
The selling process is super easy and the shipping labels come to your email in seconds. But the only problem is when the buyers are shady and the chance of them being spam.
Fun, easy, & safe. With bargains galore! 5/5
By gnarly girl
I have been apart of the Mercari community for almost 2 years. I have both sold and purchased with many different buyers/sellers and have had a fantastic secure experience! This is a great place to find bargains or make a few bucks, and I highly recommend it!
Love this app! 5/5
One of my favorite ways to shop!!
i used to love mercari but now i don't. i'm not getting my $2 credits when people sign up using my code and no ones helping me with this. lame and not worth getting.
Great items and affordable prices 5/5
Super stoked with this app
Store with no employees 1/5
Picture this: This app is like a retail store with no managers or employees. There's no customer service, no one to help you and no one to talk to. Customers aren't real, they only create an account to scam sellers, take their money and you lose your money. I've been selling items over the internet for years and I've NEVER lost money like this before.
Rude seller 1/5
By mrs. IR Cuevas67
Asked a question about a tote I was interested in buying and next thing I know the idiot blocked me. Needless to say I deleted this app if they let sellers block you if they get in their feelings. Wow
Not good 1/5
Not take cake for people thinking
I was a fan right up until 1/5
I raves aout Mercari at first until they recently forced an IOS and Droid phone update just to continue using the app. I spent an entire day emailing back and fourth with them because i could no longer use the app but had a buyer waiting for their item and money already due. Both no longer accessible because i couldn't update my phone! Tech support is totaly useless. Before they pulled this un announced trick i would have given 5 stars but after today i will be lucky to get the buyer thier purchase on time let alone be able to collect the money Mercari owes me. Seller beware.
The easiest way to buy and sell, ever! 5/5
By Larry Love 47
I tried other services. Sure they're easy to buy from. The first item I sold on Mercari I also listed on another service and it didn't sell making me think nobody wanted anything I had. I was proven wrong. And the last item I sold wasn't even listed for a full day.
Fairly new company 5/5
Give them some time. They are a new company.
Great app 5/5
Love it been using for about 1 month made some good money selling old stuff 10% fee is a little high but don't have to deal with meeting people up .
Love it! 4/5
By Chelsie s
I love this app so much! I've recommended it everyone that I know. Just miss when there wasn't a 10% fee!
Best App ever better than EBay 5/5
I'm shocked to see any negative comments about this Mercari app. It's great!!! I have contacted customer service twice and within a few hours I got an email with a response. When you sell on this app seller does not get the money until they have been rated. Which in turn makes sellers ship the items quickly. Mercari guidelines expect the item to be shipped no later than three days or you can have the money reversed back to you. Fees are MUCH cheaper than eBay. Best of all, no foreign sellers.
Great app 5/5
I got what I paid for and it came on time
Mercari is great.. I'm addicted 5/5
By Courtney loves justin
Great app I've seen it so many times on social media but never thought to download I thought it'd be dumb but no its amazing. I have an addiction now to mercari 😂 I keep purchasing and looking for more to purchase. If you have a bad expierence it isn't because of customer service I promise. There customer service is amazing they've helped me make a return and answer other questions quickly. I've bought so many things and most the people on there are great and I love negotiating prices. Great app super easy to use and mercari really does have a money back guarantee I returned my item so easily and they've already issued a refund and also if you do need to return they send you a label and shipping is prepaid (:
Easy to work with and great transaction!
Love this app 5/5
By Mammal ette
I love this app it's awesome I have done sold a couple things an have had my first order delivered thanks whoever created it
Love it! 5/5
Best garage sale type app out there. No problems with customer service or sellers.
Done with this site 1/5
When I first started using Mercari before the whole 10% selling fee, I thought it was well worth it. But now I just feel like I'm being cut of my money for that and now I guess you have to be 18 or older? I mean I'm 18 so I don't have to worry but this site is just too complicated ..
Best buying and selling app bar none! Very easy to conduct business. Simplicity is the best way!
Negative Update Hate It 1/5
By Felicidades ojitoss
I have been selling on Mercari for 3 years now before they had a tax rate, the new version takes so much more time to post a listing, also it's new display looks so old fashioned it's terrible.