FALSE ADVERTISING 1/5
These people are a group based out of San Francisco.. I have already reported them to the local authorities cyber investigation unit... Its a scam. they take your money and u will never see it again
Great App 4/5
I really love the app! One thing I would like tho, is to be able to see if a buyer/seller has seen your messages. Sometimes when selling, the buyer doesn’t rate and dodges you. Be nice to know that they have received and looked at the messages that you send. Other then that, AWESOME!
Great app with tons of people. Fast, easy and always great feedback from the users!
I bought an Apple Watch on here and it was one of the best purchases I’ve made.
By Dr Redicula
The app I've been waiting for I find retro games, shouldn't have told you that.... stay away!!!! My games!!!!!
By buddie v
The one thing positive I can say is that I I love that shipping can be more reasonable than Poshmark but communicating with sellers is bad. Often no response. Also listings have very sketchy info with almost no size measurements and sellers don’t reply to questions. Bulk shipping is a pain to figure out. Mercari needs a lot of improvement. Sad because I would use it slot more.
Great but a few MAJOR flaws 3/5
As a seller and a buyer, I can say this app is great. If you’re quick enough you can snag a deal and if you’re a seller you can almost instantly sell your item.
There are some major problems however. This app has one of the worst possible payment methods. PayPal isn’t an option, instead you have to type in incredible specific information, that I guarantee no one will know. Why can’t there just be be a paypal option? It’s so idiotic.
Great app 5/5
Found some great items. I love it!
It is awful to navigate! 1/5
I have been patient! As a buyer only this app has become more & more difficult to shop. If some changes are not made I will have to uninstall & just use the website. There I can at least go back to where I have left off instead of starting over!
I would give 0 stars if i could. My account is being deleted because of the strict and stupid rules. I transferred my balance to my bank account days ago and they stopped and blocked it when the person i sold to was satisfied and rated me 5 stars. It had NOTHING to do with why my account was deleted. They deleted my account because i mention PayPal.. Nothing at all! I loved selling on here but this is probably the stupidest selling app ever and customer service is so poo cheese. I’ve been waiting on a reply for 4 days and they also don’t answer their phone but claim you can call Monday-Friday 9AM-5PM OR 7PM but i have never spoke to anyone personally ? And i still can’t transfer my balance even though i verified my identity and even sent a picture of my I.D.! Terrible terrible terrible
More Pros than Cons 4/5
I really like Mercari because it is easy to use and I LOVE that it allows you to choose your own rate of shipping. My biggest concerns are that it doesn’t let you reshape your items very easily and I find it hard to brand myself and my closet. Please change the features if possible!
Terrible experience 1/5
Bought two things off this app, didn’t receive either never have problems with buying things off other sites such as amazon. Tried contacting customer support no help and tell me to contact them if I don’t have it by a certain date, first off the seller will have my money by then and I’m out my money and the product I bought and nobody is willing to help me other than what I have already done so therefore I will never use this service again.
It’s a good app but 2/5
It’s a good app but yesterday I transferred the money that I had on mecari onto my bank account and the money still hasn’t been transferred please help !!!
Lovin it! 5/5
Lovin the ease of listing, the staff support has been nothing but AWESOME! Hoping they develop an option to bundle items to save the buyer shipping costs so the seller doesn’t have to create an entirely new listing, but I won’t complain because the selling fees are so fair and reasonable. 😉
Deceptive shipping costs 1/5
Company to tell them that they were being unfair about their shipping costs. When you post an item it does not tell you anywhere, that you will be required to provide a tracking number for items that you send. I based my shipping cost on what it would cost me to ship an item, not what it would cost me to ship and provide a tracking number. There’s a significant cost difference between these two things. I was forced to ship with the tracking number which meant that I actually lost money on the one item that I sold. If you were going to require a tracking number people should be told about that in advance. I never heard back from them about my email and so is far as I’m concerned this site is a waste of time.
Terrible Customer Service 1/5
This company has some of the worst customer service that you’ve seen in a lifetime . There is no phone number to speak with a live person the number that is provided is a voicemail. On their help pages they have an FAQ where the answer just a few questions and if you have a complicated question then that’s not their problem. In order to email someone you have to go through a series of loops, obstacles, so on and so forth to get someone. Then when you email them they give you an automated answer to your question. My initial issue was with the constant verification they were asking for the use of my debit card where they placed two small amounts on it and asked me to verify the amounts but when I went to verify the amounts I kept on getting an error message that said not found. When I relayed this information to them I kept on getting automated general responses that never answered the question. Today is Wednesday and I have yet to receive a response. They are poor customer service skills paired with their poor business skills makes for a disaster at any point in time in order can be canceled by their choosing. They don’t have a dedicated line for customer service week to the wall you back when you leave a voicemail and getting an email in a timely matter is too much to ask for.
Nice app but commission is too steep 3/5
The app itself is great but 10% commission is a bit too steep, and I find myself listing on eBay instead. They also keep upping the shipping even though in many cases you’re already over paying
Use to be better 2/5
I have had this app since 2015, I have told many friends about it and have sold and bought many items. Since then they have updated the app (as I expect they would) however some fixes for better and some for worse. My major complaint is that the app takes forever to load images. I click on something I like and sit for a minute just waiting for the image to load. It’s too slow for me to shop on now. For selling, in my personal experience they have made it harder for your items to be seen. I use to sell items within a day or two of being posted now I am lucky if I get 10 views in a week.
On a positive note I enjoy the coupons/ discounts they give.
Great App 5/5
I enjoy buying from this app. The items I received were satisfactory.
HEAR ME OUT! 1/5
By Cece Le
Mercari needs to do something about the their communication system. It’s super frustrating when buyers can’t communicate with their sellers. At least send them a email notification or phone number notification (that completely defeats the whole purpose of having us confirm that) because the app notification can only do so much! Also one more thing I suggest Mercari send out a notification reminding the seller to click the “item shipped” button. It’s so annoying as a buyer to anticipate for their item and get no tracking number. Even when the seller is unresponsive!
The best 5/5
By Iniguez 831
Great app I love it, I already recommend to my friends.👍
great for selling, one change i’d like to see 4/5
i use this app to sell old makeup that i don’t use. it’s simple to use and i can easily transfer funds to my bank account. i never have bought anything through mercari but i would like to see one thing changed. i wish that you could edit your reviews. because you may love what you bought initially and given the person a great review but maybe down the line the product isn’t what you thought it was and it’s too late to change your review, and no one would know. since there are a lot of scammers on this app i think this would be a good thing to implement. i do give the app five stars for the selling aspect.
I love this app, buttt... 4/5
Since the update, shipping has gotten a bit higher than the original. I do like the fact that you can now choose to select to ship items yourself. I hope the (10%) selling fee doesn’t change because this app would be a lot like eBay. Speaking of eBay, you guys should connect with PayPal, Bitcoin or even gift cards so that sellers can have a more variety of ways to cash out their earnings. That would make this app a lot more flexible! Despite my complaints, this app is probably one of the best selling apps ever! It has helped me SELL over $2,000 worth of items so yeah, it’s worth the download.
I can’t use in Brasil 3/5
Am in Brasil often and am regular Bayer
The app block my purchase
No good ... am able to bay on amazon & eBay
Able to fix this ?
You can find awesome items on this site!!! One my favs!!
The ap itself is good... 5/5
The Mercari app itself is good, I have had a bit of a problem with people falsely advertising their items as working when they do not. So far Mercari has kept to their end of the bargain and issued return labels. I will continue to shop on here and hope to sell on here also...
Wrost place to sell things 1/5
I have the worst selling things cause of the app. They claim I was somebody else who have been there and block and now they are blocking me. I’m say this do not join or download.
Very very very good 5/5
Esta pagina es muy buena para publicar tus artículos en ventas segura y confiable
Great App! 5/5
I have used this app with great success. Good products as well as good service after the sale too! I love it.
Good selling app bad customer service 2/5
don’t expect much help from customer service
It is so hard to talk to send a message to an actual mercari representative to receive my refund. It deleted the item number of what I purchased
App is not user friendly... 1/5
Most frustrating is that App is not user friendly. The shipping is incredibly long and I can tell seller shipped out same day. I’m very satisfied with he other selling app out there. This one needs a lot of help.
App has been super laggy lately 3/5
I have over 80 5🤩 ratings from buying and selling, but I have sold over a hundred items. The problem I have is that ghost buyers buy my items and never rate me when they receive the item, dont respond to my messages or even have anything for sale or are brand new users. The only reason this bothers me is because Mercari does not make an effort to prevent this from happening to sellers. They should have a “You list/sell an item, then you can start buying items” or make sure they are a real person via facebook or email confirmation or something.. Even make it so that you can’t buy an item unless at least one conversation is made between the buyer and seller.
Recently, the past week or so, the app for me will not load. I dont know why. Its super lagging the part of the time, but mostly it doesn't load, for example when I click on an item, the pics dont load, the info doesnt load, nothing comes up except the name of the listing, I can’t even search for anything or look at my own listings, this is a huge bummer for me.
I have an iPhone 7 with IOS 11.2.5. And have deleted and reinstalled the app, restarted my phone, etc. I need Mercari to see this is a problem for me, and may even be affecting other users.
To improve the app, include a way to either a. Post more pics on the actual listing, or b. Send them directly to whoever asks via message. Also make it an option for sellers to accept offers or not and include cheaper media mail options for items in book and CD categories. Also include a way to ship items not using a Mercari label and be able to charge the buyer separately for shipping since sometimes it costs less to actually ship than the standard Mercari label prices.
Also including a way to list quantities of the same item and not have the post unusable after. Like if I am selling two of the same item, one listing for both that says two are available and allows the buyer to buy one or both at the same time by pressing the quantity, the shipping is then confirmed later by the seller as to what weight category it fall into. This would be great for bundling too as well as have a cart to buy multiple items at the same time instead of going from listing to listing.
And just as a suggestion, another great way to spread the Mercari brand would be to send Mercari labels to sellers to put on their boxes/packages, I think it would be cute, kinda like what amazon and eBay do already.
Great sell app but California 4/5
By p. cali
I live in California and I guess because of that I’m unable to use my balance to purchase anything other then that it’s great I’ve sold a lot of stuff so far and the make it very easy to list sell and ship..... I was a long time seller on eBay and I find it much easier with this app also I sell a lot faster I’m not getting the price I would of on eBay but it worth the trade for me the simplicity of listing and the speed you can sell at is great just fix the California balance issues and it be y perfect app thanks.
SO MUCH BETTER THAN OTHER RESALE APPS 5/5
I’d recommend this app to anyone. It has everything from clothes to electronics and SO much better than its competitors which I wouldn’t even consider competitors (Poshmark Depop etc). Thank you guys for this app!!
Basic Selling App 3/5
This app is good if you do not want to take 5 minutes just to list one item like on some selling platforms. Right now I have close to 100 hundred items listed. That being said there should be a way for the seller to quickly search for one of their items in order to edit it if need be. To find an item I have to keep scrolling until I get to it, that takes some time. Also the buyer / seller protection is not even. The buyer can make a false claim about an item and the seller would lose out, protect the seller since we actually make you that money. The flat rate of 10% is kind of high. If it was just a tad bit lower than it could rival other selling platforms that charge that and have a wider audience. Over all it’s a good app, but they really need to get the word out more about it.
this is ridiculous the prices people are asking for stuff that is used. it’s ridiculous stick with buying on eBay. or Amazon.
Amazing app! 5/5
This app lets you reach out to all your fellow Americans!! I’ve sold multiple items on this app and have received every penny I was told I was getting!
All this app has is items for sale and when you find a good priced item your either going to receive a cancelled purchase due to multiple reasons or a whitelisting/banned acc. I had to use several credit cards due to the site needing to confirm myself. They charged my card with two transactions which I needed to put what it was but only for their site to be down so you couldn't enter in the amount they charged cause me to lose deals. Another reason this dumb app is receiving a 1 star is because of how the rules which are stated to users in the beginning that users aren't allowed to have more than one account or they will be ban. If you possibly for some reason get past the credit card paying issue and the verification. Congrats. Next you'll have to deal with sellers cancelling their transaction because of what ever reason. I've bought 7 things from this site only to have everyone of them cancelled by the seller or the site.
FIX THIS!!! 1/5
i've been using mercari for 3 years now and i haven't had a problem up until this point. when i first open the app every listing (even my own) is a white box and when i go to click on it ALL details of the product will not show up. this is not my wifi issue because this has happened every time i open the app and ONLY goes back to normal when i have the app running for a few minutes and un-like some things from my likes. very agitating. please fix this bug before i delete.
I had to re-save all my saved searches to be notified of new items and I have only saved 6 so far but it's saying I can only save up to 30. Must be a glitch from my last saves. Please fix!! 😭🙏🏼
Great app but..... 5/5
The app is great but it needs a new design not only that some rules should be changed on the sellers’ end because what if the seller ship something off and the customer receives the item and never sends the money
This is a great app for buying clothes 5/5
I am so happy my friend showed me this app. The transactions are easy and I feel confident in my purchases. I have already told my friends!
Great but slow 1/5
Great app and I have been using it for over a year but in the past month or two there is a huge lag when searching for items. The boxes pop up with prices but pictures don’t show up for another 5 minutes or not at all. I hope this issue gets fixed or I will have to find another buy/sell app to use.
Good app for selling but literally never loads. Worst connection ever so hard to list because it never loads
I like but these things seem to good to be true. never bought anything or sold yet
No Good 1/5
This app is the worse App ever ... I bought a Samsun tab & it was not as Described & the seller did not send everything ( will not work & stay on ) I sent a few emails 2 the co & stated the item did not work plus the seller did not ship everything as promised well it's been over 7 days and still I have not herd from them I would never buy off that app again the Custumer service is not good @ all they will never answer ur email & never help U @ all
Great app 5/5
Would still like to be able to share liked list for gifting ideas.
Thank you 5/5
You fixed the app thanks I love this app I sella and buy on it and I love it!!
Don’t update your Mercari! 3/5
By fix it plear
The recent Mercari update is bug filled and glitch ridden, it wouldn’t load when I tried to refresh and when I deleted it and redownloaded it, it wouldn’t even let me sign in
Great app 5/5
I’ve bought a lot of beautiful things off this app!! Thank you