Poor interface design 1/5
It's a huge disappointment that Metro North has released an app that has the look and feel of an app by a novice programming student, and a non-commuter at that. To find schedules for leaving for the office and coming back from the city requires that you set up two trips. The Passenger app and OnTime app each has a button to just switch the stations. Checking for tomorrow's schedule? Good luck. That check can be done in the other two apps with just a few taps.
It seems the app is trying to do a lot for MTA and Grand Central but the developer has forgotten that the main function should be to provide fast and easy to access train information for commuters.
You'd think the outfit that runs the trains would make sure that their app is the best one for their customers.
Works well.....except the favorites doesn't ever hold the memory 2/5
Your favorite rides don't ever stay memorized, and that's a pain.
Works great !! 5/5
Works great. Like it better than onTime mnr. Schedules seem to be accurate. Never crashes. Plus it works with mta etix app so you can instantly buy tickets. 👍
App and MTA online service need work 2/5
I started to rely on this app for training. Schedules but lately it always has data refresh issues when looking up schedules. Pretty useless now.
Complete garbage app that can't be relied upon to retrieve a timetable. What would you expect from such an incompetent agency?
Hardly works 1/5
By Jordan belfort
Full bars, no train times loading. Went to buy my ticket- need to download a separate app. Don't bother.
Schedule needs improvement 3/5
By Thee Sally
App has some improvements over MNR online app. However much reduced schedule search requirements. I need to look at schedules for other days and this app does not seem to have that.
Wrote a longer review but the nickname was taken so it was deleted. Tl;dr terrible ux and ui. Worst transit app I've ever seen.
Don't waste your time; built by non-commuters. 1/5
So, here's the thing:
You really need this app to work when you're in GCT and looking for your train. It needs to work instantly and reliably. The unfortunate problem is that it appears to need a signal, and if it can't find a good one, which is often the case in GCT you get NOTHING. A spinner. With a side-helping of frustration.
I'd rather have stale information with an alert stating that it's stale, than to be staring at a loading screen for minutes while your anger level grows logarithmically with the delay time. You might as well just walk to the boards and look. Which means that you don't need this app.
Until they fix this serious flaw, use the "onTime MNR" app or Passenger. Both have ads, but you'll get train information (departure times, etc.) almost instantly and reliably. And critically, you can scroll back in time to see when the train you're currently riding, is arriving.
Unlike the onTime and Passenger app, the other frustrating "feature" of the MetroNorth app is that you can't scroll backwards in time, so you can use the schedule as, you know, A SCHEDULE. Ever taken a new train or a different one than you normally do? Don't forget to see when it arrives before you leave the station, or you won't be able to with this app.
I don't think that the developers of this app are commuters or actually have ever used this app to commute in/out of GCT. If they did, this would be a significantly better app.
The metro north app is all ways accurate. 5/5
By No hold Bars
I use to go to school in Dobbs Ferry, and I live very far; nonetheless, the metro north train app made it easy to arrive to class on time with the precise arrival of trains.
Shame on you MTA
Stop needs work! 3/5
By I Am Bob X
If you go to MTA Maps from the app, then you can't return to the app! I had to delete the app and reload it. Please fix this in your next update!
Needs a few things 3/5
Need to be able to easily see earlier trains to find out when someone is arriving. I should be able to see the arrival time of the train I'm on (use the GPS!). Should work offline with latest info.
Doesn't support bigger 5.5 inch iPhones (6+, 7+) 1/5
It's been 2.5 years. Why don't you support the larger iPhone yet? Will update to 5 stars once you add support.
Needs work! 1/5
By Engel headed
I miss the old app. You know the one that automatically populated your regular commuting stations. And the one that showed schedules while offline. A MUST in many circumstances. this app is useless when you are actually in the train station and can't get a signal. Now this complaint is mta and not simply the app. When will you have service in the GCS tunnels where most of us spend a 1/3 of our commuting time. How can one use etickets when there is no cell or internet service!
Pretty good app! (Surprisingly.) 4/5
I didn't have high expectations for this app considering the reviews and how awful the MTA mobile site is when it comes to metro north trains, but this has worked really well for me! I haven't gotten any misinformation yet (except when the MTA had the wrong info everywhere). No crashing issues.
The favorite trips feature is a little clunky - it should be reworked - but that's my only real complaint. It's a pretty decent app.
UPDATE INTERFACE FOR LARGER PHONES 1/5
It is absolutely unacceptable today for this app not to support iPhone 6 Plus, iPhone 7, iPhone 7 Plus resolutions natively. Everything looks blurry and blown up on my phone. What a disgrace to the developers for not making such an easy change. Very unprofessional.
Keep Crashing!! Not loading properly!! 1/5
On iphone 7, running iOS 10.0.2.
This is the worst app I have ever used...works on average 1 out of every 15 times you need it. Deleting it after I finish writing this. The MTA and the developers they hired should be embarrassed.
Nice UI, needs calendar 3/5
The app is smooth looking and intuitive.
What harms it is the inability to choose a day to view an hourly schedule, which it's competitor app have.
Unreliable information 1/5
I have twice seen this app give me the wrong track number at GCT. One of these false mishaps said track 107 instead of 109 & caused me to miss my train. I am unhappy with the MTA and hope they improve the unreliability of this app
Not worth free 1/5
Metro north is terrible. Trains are never on time, app crashes. What is left to review..
Train status inaccurate. 1/5
By Status seeker
I purchased specifically so that I can see the train status from my office and plan accordingly. The train status however does not match the train status of the train station posted on the monitors. It's metro north, so late is always the case. I wanted to know how late. This app is essentially an expensive equivalent of the paper timetable you can pick up at the train station.
Difficult to navigate, hard to get information you want. Much easier to go online and get metro north info from the website. How sad is that😟?!*
Schedule YES Tickets NO!!! 1/5
By 1 Peter 3:!5
When you click on Buy/Activate Tickets it brings you back to App Store. Hopefully MTA will fix so.
By Halacha on Friday
Does not work to buy tickets on Hudson line even with newest update
The Best Metro North App! 5/5
By Discerning Consumer
I have tried them all, this is the cleanest, simplest, most reliable app for determining when you need to be where. Great "save route" feature means I'm not always retyping my destination. My go-to mta app.
Trying to get a schedule for a train, and it never comes up, it always goes to the next day schedule, but not today's schedule!!!
Schedules are wrong. 1/5
The app hasn't been updated since 2015 but the train schedules apparently have been making this app unreliable.
Seems wasteful that MetroNorth created this clunky app. The OnTime MNR app is far more user friendly.
Helpful...when it works 1/5
I had been using this app for quite some time, when out of nowhere it lost all of my favorite itineraries. Now I can no longer see a list of stations to recreate them, so the app is basically bricked. It could benefit from a few tweaks as well, like many others have suggested, like GPS location and alerts for delays or gate changes.
GET onTIME MNR INSTEAD 1/5
The interface is garbage the setup is to complicated and there is no arrival countdown to the side. It may be somewhat useful if it was less confusing.
Nice app and does what it is meant for 4/5
I use this daily to know the platform my train will be at GC, so I can save a few seconds instead of looking at those monitors. As others have mentioned it's frustrating sometimes that it's slow and ends up with the spinning wheel but again I use this when I start at work and heading to GC, so I can directly rush to the track my train is on and this helps when I am close to the start time.
Doesn't work 1/5
Well I had this app installed for about 3 minutes before deleting it. What a waste. I looked for a trip that I know is valid bc I'm looking at it on their website. The app tells me there is no such trip. Garbage.
Some time ago I wrote a one star review hoping the MTA would take note and address the issues.
The ap is frequently down, three times in the last week. The promised ease of finding your next train is a lie.
It's painfully slow and god forbid there is an issue like winter storm Jonas it does not update for current conditions but only shows scheduled service.
My advice is to use the website.
If you ever wonder why MN is so expensive this is part of your answer.
Metro North is always sending out emails stating that this app is having difficulties or not working. It's pretty much not working whenever I need it.
So, go ahead and download, but ignore the ads you see about this purported most excellent app. It's really not that great and does the absolute bare minimum when it is working.
Bottom line is that this app could be heaps better.
Worthless! Never works! 1/5
This app never works. It's useless and unreliable. What's the point when it its never able to connect to the Internet???
What's everyone complaining about? 4/5
It's purpose is to show train times.
Terrible app 1/5
I downloaded this when hop stop was eliminated. It's terrible. Unless you're on wifi or have a full cell signal it does nothing. When it does work it will show you what stops are between your starting and ending points but not the times for those stops. Terrible. Just terrible.
By Annoyed user 73596
This app could do a lot more, could be much more useful, but it isn't. Usually does what little it's designed to do just fine. Usually.
It's not displaying stations 1/5
Good app, if it worked. Currently showing no stations....
'On Time' Doesn't Update Train Times 1/5
By Bummer ADT
Never updates '5-10' minute delays. Always says on-time.
Needs improvement 2/5
By Reg commuter
It doesn't work without wifi, so it's difficult to plan while in the subway on the way to grand central. You have to do it once you get upstairs and at that point, you might as well check one of the screens.
1. Horrible waste of screen real estate. I shouldn't have to scroll the home screen (even on a 4s).
2. The first thing I should see is From and To, departure / arrival time choice, and a calendar button if I want to change the date. Nothing else.
3. Confusing interface.
4. "Explore Grand Central" button is shameless commercial promotion.
Barely Worth the Download 2/5
Having the train times is great but how about being able to purchase tickets through the app? Come on.
Does what I need it to do 4/5
I commute every day to NYC and this app does everything I need it to do. Yes I would love to see an Apple Watch app, ability to favorite my usual trains to quickly get to the track number or have my monthly ticket in Passbook but the core apps works great for me.
Could do more 3/5
The find trips and fares function should tap gps to default to the closest station. Favorites seem to be limited to six. Not going to get into paperless ticketing since mta can't figure out how to implement at a reasonable cost.
No train names 1/5
This app only provides the time each train arrives, but doesn't indicate final destination. So when a different train shows up during your scheduled time slot, you can't tell if it's local or express. I'm writing this as I'm in an uber being driven to my correct station. I usually use itrans, but seems like the mta keeps shutting that down.
BRING BACK GRAND CENTRAL APP 1/5
Always used Grand Central app and was very unhappy I needed to download this because Grand Central app is no longer supported. Hard to navigate, ugly, and does not tell you next train time or track on main screen. Overall very dissatisfied.
iPhone 6 app scale 2/5
By El Pio5
The app should have its size correct for the iPhone 6