Fast quick and amazing 5/5
If you go international and thought global entry was helpful then mobile passport is so much faster no line nothing at all got though customs in about 2 min.
Breeze through Customs 5/5
I've used Mobile Passport now at several airports, and haven't been disappointed yet. Definitely has shortened my time through Customs.
Quick and Easy 5/5
The app was super easy to use, takes less than a minute to answer questions and set up your arrival receipt. It was nice because I was able to have it set up for my husband as well(I believe it's up to 4-5, can't recall exactly, people as long as you're all in the same household). Once I got to customs in SEA there were plenty of signs directing where to go for the mobile passport lane and it was even faster than the people stopping at the global entry kiosks! Basically just walked right on through probably only 5 minutes or less. Love it! Feel less upset that I didn't finish my global entry application before my trip lol.
Complete waste of phone space 1/5
By Avery Blows
Still had to go thru EVERY line. And had to scan it 4 times, even after baggage claim. Try doing that with two arm loads of luggage, the guy behind you sitting you sitting your hip pocket, and the customs guy berating you because you’re too slow.
Excellent app 5/5
By Yippee 4
Recently used this app coming into Newark. We ask one representative where the line was. The signs were there. We just wanted to make sure we were ok to use a shared diplomat's line. Other lines were packed. Super easy. Well planned app. Needs no other improvement. Plenty of encouragement to use the app seen in the gate area. Thank you.
Better Traveling through Technology 5/5
By Old fuddydudde
Only way to travel
Did not work 1/5
Tried it 2x at JFK and app would not open and when it finally did it would not accept....
Probably the most simple and effective app I've used. Cut customs times in half.
Made navigating customs at Port Everglades a breeze! The app is well designed.
Quick entry 5/5
This app gives you almost the benefits for global entry. Separate line for both passport and customs. I saved about 30 min through Ohare. I’m sure that will decrease some as more folks use the app. I’d fill out when you land and are taxing to your gate.
Easy to use, greatly speeds up going through US customs 5/5
This app is dead simple to use, especially after you set it up the first time. And it gets you through US customs much quicker than if you stand in the normal line.
Works like a charm 5/5
Great time saving app.
Fast and simple at IAD 5/5
Flew in to Dulles today was through in a matter of seconds.
I tried to use this app flying into Atlanta. The system wasn’t working and told me that I had to go to the regular line. I then got flagged for extra screening because I had tried to submit my information more than once (via app and in person)! It’s a good idea but actually made it harder for me, not easier!
Great app when it processes 2/5
The one or two times the app has processed the new trip and delivered a receipt is wonderful.
However the normal for this app is to have you complete the new trip process and then fail to process. Requiring you to use standard automated passport control and receive none of the mobile passport speed benefits.
Makes you proud to be an American with this kind of ingenuity! 5/5
By big reader sitcom
Breezed through IAD 5/5
Almost as fast as my hubby with global entry!
Great service 5/5
Very easy! Great!!
Great App, Express access 5/5
First time using this app, really made a huge difference in the lines. Staff aren't quite used to this technology yet, but when they are it will be even a bigger game changer. Highly suggest for quicker international travel.
Great App!!! 5/5
By Annoyed, and it's only Monday
Thanks to this App, it took no time flat to go through customs at LAX. You're wasting your time if you don't use this App!
Immense Time Saver 5/5
200 people in the regular line
5 people in the Mobile Passport line - serviced by both Global Entry and Crew only agents. Was through in 90 seconds - still don’t believe it.
Easy to use, benefits speak for themselves.
Made Customs a Breeze! 5/5
This app is so helpful in getting through Customs quickly. They had a dedicated line for mobile passport and global entry that was way shorter than the regular line. I’d highly recommend using this app!
The best thing out there 5/5
By Brigette Monique
For years I seem to have to go in a different line because i get an x on my documents. It’s so annoying so one time i decided to download the app coming into LAX. It was such a great feeling being able to zip through the line. Global entry isn’t needed. This comes highly recommended
Quick and easy, with bugs 5/5
This app worked for me for quick and easy forms. However, after enlarging the barcode, I swiped by accident and had to redo the form. My friend was unable to use the app due to too many retries, it gave him that message on his second try. Also, there should be a warning about the app must be used within 4 hours of customs line. Also I wish I could uninstall this app, knowing I will forget to reinstall the next time I go on a flight (rarely)
What a breeze at IAD! 5/5
By Sam in Arglington VA
Set up the app while I was away, scanning passport and taking photo, then entered trip info and got receipt bar code while taxing to gate at IAD. Signage there was great, with clearly indicated lane, where the agent thanked me for using the app and directed me to the next open passport desk — no line! I was through in less than a minute, and most of that time was spent walking from the entrance to the desk and then out again. I travel outside the US twice a year or more and definitely will use this app again.
Awesome ap!! 5/5
Very easy to use. Download it now to avoid the long lines in customs
No lines 5/5
This app was great I skipped the lines. I will be using this every time I come back home.
Must use 5/5
By AAM RN
Did it while in line at customs in LAX-- once done passed every line and was out of customs in 5 minutes... i highly recommend... or not--- just so not everyone does it 😃
Easy way thru customs 5/5
Downloaded app before we left and filled out info taxiing in to the gate at FLL. Showed app to agent directing people and got ushered into the Global line. Beat the rest of the passengers to baggage claim by at least 10 mins. Worth using if you are not TSS precheck or Global entry.
It is amazing the use of the app... it is easy and I got out of the airport quickly... thanks for the app!!!
Must have for customs 5/5
Easy to use and efficient. Got through customs faster than people with global entry.
Does not work 1/5
Tried to use at Boston Logan Failed to submit after multiple attempts. No explanTion. Logan officials had no explanation.
Great! Speeds things up 100% 5/5
This helped us get through the lines 100x faster!
Only works well sometimes. 1/5
I downloaded this app several months ago. On my first two or three attempts it didn't work. I would receive an error saying UNABLE TO PROCESS REQUEST. I almost deleted the app but then I had success. Two times in a row the app worked like a charm and yes, lines are much faster when using the app. I am currently once again arriving in Miami on AA and receiving an error. Not happy.
It was awesome!!! 5/5
The whole thing took less than 3 min to go through
Works only when it wants to... 2/5
I travel international 8-10 times a year. This app has only worked for me twice this year. I go through the whole process, and then when we land I go to submit & and it says I need internet access. Well I have internet access because alerts are coming through like crazy after a 10 hour flight.
I always fill out the paper form as a back up in case there are no kiosks.
It’s great when it works, shorter line breeze right through customs. When it doesn’t it very frustrating because I have to wait with the masses & I’m usually on my way to business meetings.
Worked as Advertised 5/5
I never had a problem with Customs before, so there wasn't a big difference, but we went right through.
It's like a miracle 5/5
By Annoyed, really really annoyed
Literally saw the sign getting off the plane. Installed and set up within 5 minutes and still bypassed a HUGE que of people and was expedited to speak with a customs agent. Love.
If you like waiting in line please don't get this app 5/5
This is really a no brainer. The app is easy to use. However, if you love your time in line please don't download this because I really love walking past everyone else at border control!!
Really pleased with this app 5/5
It took me literally 5 minutes to get through border security and customs at Denver Int'l which is notoriously very slow with immigration procedures. Highly recommended!
Thanks to this app I've just went trough customs in less than a minute. I love it 😍
Received Error Message 1/5
Did not work in LAX.
App, great; Airport (EWR) ridiculous 5/5
The app was easy to use. I quickly set up the info for myself and family member. At the airport, at customs I saw signs about downloading the app, however there was nothing to indicate what line to go to. I asked one airport employee (at customs) who didn’t know what I was talking about. So we were waiting in the very long and slow line. I asked another employee who said, “Oh right over there; you don’t have to wait here.” She was pointing to a booth with a customs official with no line at all. I looked all around thinking I may have missed a sign. There was nothing to indicate this booth was for mobile passport. I was not the only traveler looking for this booth.
Next we go to get our luggage and exiting, we once again have to show the officials the “paper” showing we went through customs. Having used the mobile app we don’t have the paper. Again we wait, get to the official who, talking to me as though I’m stupid, says, “You used the app; you go over there,” pointing to another official standing at another podium. I look all around; nothing to indicate he was the official to handle mobile app. Newark Liberty is a very busy airport. I realize it will always be a bit crazy, but you’d think they would put signage that could help direct people.
Very easy process to set up, makes your time in front of the Customs agent quick and painless...
Great experience without the hassle
Life changer 5/5
Seriously so much better than waiting in line
Great time saver 5/5
This app makes US reentry simpler, at a time when "simpler" is very appreciated.
No waiting in line. 5/5
By Amblyopia Red
I was able to go directly to the customs officer via the mobile passport route. He scanned my phone, looked at my passport, and I was done in less than a minute. It was crazy fast!
Very Convenient 5/5
This app works like Global Entry without the fees. It saved me long hours of standing in endless lines for immigration and customs. It was like having a FAST PASS. It took me 5 minutes to get through immigration today. Loved it!