It is quick and easy to use! Once you type your passport info in once, it is saved for good!!
4 minutes from plane to baggage claim! 5/5
At JFK! That’s the best review I can leave for you. Miraculous.
Breezed through customs process 5/5
What a relief to be able to bypass the normal lines. After a long flight with two children in tow, I was able to get receipts prepared before I left my plane and get through the airport in significantly less time than expected. The staff were courteous and gave us priority once they knew we had mobile pass. Glad I found out about this!
Worked great 5/5
First time I used CDG to JFK. Worked great
Faster than domestic 5/5
We’ve used mobile pass on a few occasions and have literally made it through SeaTac customs and exited the airport faster than a domestic flight and these are big Europe 747, 787 or A330 flights.
Great app to have 4/5
By too good to br true
It's great in and out of custom!
Receipts wouldn’t save 2/5
Tried 3 times to save my trip and it never would. After the third time the customs flagged me so I had to wait in the naughty line, not fun!
I’m assuming the app hasn’t been updated, so receipts are not saving.
A Breeze for Me 5/5
Worked great for me. I bypassed a lot of folks and only holdup was waiting for baggage. However, a friend was unable to make the last step, the one that counts, work for her.
Love it. Why wouldn't you use it? 5/5
This app made getting through customs a breeze. Landed on Newark, NJ from Puerto Plata, DR and found the mobil app signage out and easy to follow. Was directed to an empty line while all the other lines without the app were packed. Literally less than 1 minute each for me and my wife. Our only wait was for the baggage to arrive because we got through so quickly. Once we had our bags getting through the last checkpoint was as easy as the first. Love this app.
This is a must in Atlanta 5/5
I’ve bypassed a 2:30 hour wait with this app, it’s essential when traveling through Atlanta customs during peak season. Even during slow days you pass right to the front of the line. International travelers from US to Europe need this app!!
Too many attempts error? 1/5
By Blades of 24
Apparently we tried too many attempts despite it only being one attempt and are now forced to go wait in line. Thanks for nothing?
First try - as good as global entry but free! 5/5
First try - as good as global entry but free!
Even the immigration officer was excited to use it. You have to ask for the right queue for it to really help you get thru faster. Also submit as soon S you land as the submission is only valid for 4 hours.
Love this app' 5/5
I just breezed right through customs at MIA. Will definitely keep using this app!
Mobile Pass app 5/5
Used for first time at JFK and it worked perfectly. I avoided a 15 min wait in the Global Entry kiosk line. Simple & fast way to transit through immigration and customs control.
Great app; slow line 4/5
App worked great, and when we came into JFK only 3 people in line (vs. 10's in the standard line). But there was only 1 customs agent backing the app line, and many backing the standard line; and you can't switch (apparently) . Frustrated, the app user behind me went all out f the way to the back of the standard line, and we made it out at the same time.
Worked great! 5/5
Sailed through customs at Port Everglades! It was very easy to set up and use!
Success at NYC-JFK 5/5
Saw the app on a previous trip inbound from Asia to NYC and prepared to use it today because you can submit the forms up to 4 hours in advance.
Perfect success, I was on a tight schedule and it helped me avoid 15-30 minute wait times as it was reduced to 2-3 minutes.
Nothing to lose so give it a try, hopefully it expends to cover more passports soon!
Great App! 5/5
The app help expedite the process. Move to the front of the line and get through quickly. It's awesome!
Easy to use and a huge advantage 5/5
By ENGR CoE
We were suggested this app by a family member who travels out of the country for work. We were flying from the Dominican Republic to the Northeast with a stop in Miami. Our flight was delayed from the DR, and we would only had about 1 hour to deplane, get through customs then rechecked through TSA. Prior to leaving the DR we took our photo in the app and entered our passport information which was quick and easy. Upon landing in Miami, while taxiing to the gate we were able to answer the five CBP questions in the app and receive our receipt for entry. In Miami we were able to quickly find the mobile passport lane, scanned the QR code on in the app, and were through customs in 10 minutes (the general line was a 40 minute wait). Without the application we would have missed our connection. It is very easy to use for individuals and families, and a huge improvement for the entry process.
Nice, not fast enough in Fll 4/5
We were in line, when an officer told us about the app, we did it, but then they send us to a regular line with everybody else. I think the officials were not knowledgeable enough to make the transition faster enough.
ONE MINUTE THRU JFK 5/5
As advertised- got thru JFK customs in less than one minute. Can't beat that.
Perhaps the greatest app ever! 5/5
And it is free!! I flew thru Newark Customs,... so awesome!! Thank you Mobile Passport!
By Monica velasco
Better than Global Entry! So easy and fast to go through customs!
Mobile Passport 5/5
Works really well, especially if you don't have Global Entry.
Got through JFK Customs in under 5 minutes! 5/5
I had no issues with the app and skipped a HUGE line at JFK!
2 min at custom in Atlanta 5/5
Worked this time in ATL. Did not work in Boston Logan last time
Excellent App 5/5
Excellent app - it made immigration and customs easier and faster
Best hidden secret out there!! 5/5
I just reentered the US from Europe yesterday, at JFK, and this app saved me! The customs line was probably an hour and half long, and I passed through in 5 minutes. I had pre-populated my passport info prior to travel, and filled out my customs declaration while taxing to the arrival gate. I knew to look for the Mobile Passport kiosks/line, but it was not blatantly visible. I passed through in the same line as those with Global Entry. Thank you for this app!
By G. Tom West
Harstfield-Atlanta .... 1 minute 37 seconds. Wow!
Once we got into the Kiosk area the attendant directed us down a line of our own. Then 1 minute, 37 seconds later my son, and and elderly friend who also had the app were headed to baggage claim. The only reason it took that long was that we couldn't walk any faster. Oh and I had to ask a question at the scanner too. There is no better way.
Great time saver 5/5
Used this app for the first time today at JFK coming back from Thailand.
After spending 30 hours in transit I felt almost bad skipping the lines where a few hundred people from different flights just came in. I added my husbands profile to he app and we were through immigration in less then 5 min. Waiting for luggage took longer.
Got through customs in about one minute. Really wonderful time saver.
Saved a ton of time in line at SFO 5/5
Way to go
Great App 5/5
Amazing speed going through customs and immigration. I'm a Global Entry traveler and I prefer much more the app, it is easy to use, and not crowd lanes anymore!
Could not be easier! 5/5
I completed my questions and had my receipt ready to zip to the front of the line while the rest of my flight stood in line at the kiosks. Super easy!
Great app - and a phenomenal time saver. Also an extremely easy app to use. Good job Airside!
Fast and easy. Now it works!! 5/5
By Charly Om
It didn't work before for me, it was fast and easy today!!
Flew through immigration at LAX 5/5
Jumped to the special line coming into LAX and was the first to baggage claim for our flight. Of course, if you could speed up baggage handling it would have really saved me time. Walked out at the same time as the flight attendant on our flight who did the traditional paper form through the flight crew line and carryon luggage. App was easy enough to use.
Great app, more signage needed at jfk 5/5
I used the app for the first time and I was amazed by it. I think I was out in less than five minutes, in fact I waited longer for my shuttle to the city.
I love this app now I think it was a great experience and I highly recommend it. Only thing is more signage is needed at the airport at least at JFK.
It helps with Customs. 5/5
The app allows you to bypass the customs kiosk. I downloaded the app on the airplane while taxiing. Scanning the passport needs a stationary platform. The passport reflects light that can make scanning less automatic. A little playing and you should get it. Once scanned it is stored for the next trip. After that it asks the standard entry questions. About goods purchased, visiting farms etc. Getting the app allows you to go thru a shorter line than the kiosk route. You do not have to scan the passport again on the trip. I think it is a great ideas and a good app.
Fabulous but needs some more info 4/5
We could not believe how helpful this app was to get through IAD. More info would be helpful: you no longer have to fill out the paper form, can a US passport holder use this for family members who have non US passports, how to make the scanner work, are three that come to mind. And the customs officers were VERY helpful in the process.
App is great, but ground staff needs improvement 4/5
The app itself is great. It was wonderful to use it when I entered the US at SFO, but yesterday I entered at ORD and there was no indication anywhere that the app can be used.
Also, as I stated the first time I used the app, there needs to be a way to store the answers to the Customs questions offline so they don’t have to be answered only when at the airport and connected to WiFi.
I hope you can include this in a future version.
Best app with no problems 5/5
At JFK I get to walk in like I'm Global Entry. I skip all the lines and there's no problem. Could not recommend this more!
Did not know this existed until I saw the signs while headed to JFK Customs. Because I was under a tight deadline to catch my next flight, I downloaded the app while en route, scanned my passport to upload my info, then answered the questions. There was NO ONE IN LINE (unlike the regular line, which was packed) so I breezed through in less than a minute.
Couldn't process my husband 2/5
My husband and I set this up before we left for a trip to Europe. On arrival I submitted my information and it went through. My husband submitted about 10 minutes later and could not get through. I added him to mine and then both of us could not be processed. Friendly Agent processed us manually and suggested too many requests at one time would not let us into the mobile passport system.
Awesome every time! 5/5
By Been Swindled
So fast! 5/5
And very easy to use
Fantastic! Sped through customs! 5/5
Easy to setup and use. No waiting at all.
Great App! 5/5
I Breeze thru customs every time! Some of the airports could use better signage and direction to the mobile pass line. But overall a great app!