Allow edits 4/5
I don’t like it when I can’t edit anything after I order it. Sometimes I need to restart it. Hope it gets fixed soon
Orders never made correctly 1/5
Never once has an order been made correctly when placed with this app from 2 different locations. The app would be good if the orders were ever made right. I just gave up and go in person or somewhere else.
Love Moe’s, not a fan of the app 2/5
By Ju on
Moe’s is always my go to place when I’m in town. Unfortunately, I’m just not a fan of the app. The receipt expires in 3 days?! I miss just putting my phone number in at the check out. I felt like I was always earning free food and it made me want to come back sooner. ☹️
Use promo AARONSM4538 For 150pts for $10 5/5
Use the promo AaronSm4538 when you download the app to get 150 points for 10 dollars of in store credit!
This app is awesome and I love how I can order online and go pick it up at a selected time.
Edit: The chicken isn’t white meat anymore but it’s not terrible
No comment section?? 2/5
There is no section to leave any comments! How they gonna know i want 2X the rice and beans?!
Good stuff! 5/5
As always, a pleasure. The best deal in town as far food quality/quantity and price. The crew is always friendly and efficient. The only complaint would be occasional difficulty getting a drink when they are busy because the drink station is so small. It's still manageable and well worth the wait. Thanks Moe! Rock on!
I have a perpetual notification that won’t go away! 3/5
I have a perpetual notification that won’t go away no matter what I do. It’s super annoying!
I LOVE MOESSSSSS
Pesky Notifications 2/5
I turned on notifications to get lunch specials and deals at Moe’s. Frequency was fine.
However, I HATE having active notifications on any app. After looking at the ones from Moe’s they don’t self-delete if not used, only when redeemed or expired.
Should really add the feature of self-removing notifications once they’ve been read. If I see the offer and choose to eat at Moe’s I’ll come by and pull up the app to redeem the offer.
If I’m not going to use your offer, I’m not coming by. Having your notification stay active won’t annoy/pester me into coming; it will just annoy me to the point that I turn off notification completely.
As a result, I miss your offers and specials and only see what’s going on when I think of you and check your app. Out of sight out of mind often happens and you’re out of my restaurant rotation...all because your notifications won’t go away after they’ve been reviewed...
Will not accept phone number 1/5
By Cude :-)
My wife and I both tried unsuccessfully to use the app to place an order. Both of us repeatedly keep getting an error message asking us to fix our phone number to a ten digit number. We were using a ten digit number. No spaces no dashes, except the ones it adds and you can’t edit. I would love to place a catering order for 13 people, if only the app would recognize a phone number of all things. PLEASE help me give you my money. I want to give you my money but you’re making it harder than it needs to be.
Can’t Order Burrito 1/5
It charges you $15+ for a single burrito. So the app is worthless for ordering burritos ahead of time
iPhone X support 1/5
By Shawn Harward
Not adapted for new screen size through several updates since the X came out. Fail.
No Burritos? 1/5
Just updated my Moes app. Went to place an order but to no avail. Burritos are no longer on the online menu! I checked about 5 other locations as well.... burritos are nowhere.
How can forget to include your most popular item?!?!?!
Will not scan receipt 1/5
Went to eat at Moe’s this evening and tried to scan my receipt. Kept getting an error message over and over again. Please fix ASAP.
Forced diet 1/5
If I try to order a quesadilla it charges me double. If I try to order a burrito it won’t add to the cart. I haven’t eaten in four days...please help.
Fine but needs better support 3/5
By animeking's review
Hi I think the app is ok but it can be better. The app is a bit unstable and I would also like better iPhone X support.
It used to be love 3/5
I used to be madly in love with your app. Then you took away the note section. I used to be able to tell your workers I don’t want any rice in my bowl because I can’t eat grains. Now they don’t even care that I deselect the rice option. Fix this once beautiful app.
By Dino Berra
You had the app perfect before! I could leave a tip in the app, I could leave a note attached to my order I could get it exactly how I wanted it... why did you change it!? What made you break the app? I have just ordered my last item from you all ever again. If you all did not already have my money I would not be picking up my food right now. This is terrible, you've lost a 10 year customer because of this change and your rude lazy managerial staff in the store of Morrow Georgia.
Horrible app 1/5
Edit - Jan 7, 2018: I wrote the review below over a year ago. With the exception of one improvement (allowing the user to *not* save credit card info) all the flaws stand and, in some cases, have gotten worse.
1. Where are favorites? A restaurant app exists only to save time--if I can't re-order previous meals (especially when I always get the same thing) the point is lost.
2. It consistently believes me to be in another city 200 miles away. Those bonus burritos in Springfield aren't helping me, Moe's.
3. [This problem has been fixed. Yay!]
4. The design is simply bad. The order page uses only about 1/2 of the available screen to display menu items. This means scrolling through the menu takes *ages*.
All in all, this is the worst app for a restaurant that I've used in the past five years. There's a 5 Guys 100ft away from our Moe's and their app works. Looks like I'll be having burgers and fries for the foreseeable future.
Excellent App! 5/5
Wanted to schedule my wife and I’s dinner before I got there. Regardless of the reviews and feedback from others experience, I decided to try it myself. Downloaded the app, signed up for rewards to get points, and ordered directly from the app. Order was ready on time as estimated in the app and updated in real-time showing “Completed”. Received points right afterwards. Best of all, skipped the line and got my food right away. Thank you!!
Hey, maybe make ordering burritos from a burrito place an option... 1/5
Why are there no options to order burritos online? Homewrecker, Joey...nothing! This app is terrible. They were there the other day, but every time I tried to put one in my ‘cart’, it would automatically charge me twice. Now they’re gone completely! Get rid of this, and start from scratch. I’ve ordered from the old app literally hundreds of times with no issue. Please fix this so we can resume our Moe’s addiction.
This app stinks 1/5
The two locations closest to my house are always “temporarily unavailable” for online ordering
Update Is Trash! 1/5
Today I was forced to update the app, to which I willingly obliged. Technology is constantly changing-I get it. Our office was highly disappointed that the prices of our orders were doubled. We were being charged $17.57 for a Homewrecker alone. There was no way to change it, and if I hit the minus sign from 1 to 0, it was sadly removed 😔. It happened online on the computer, too. We tried multiple locations, and I even called our usual hot spot to confirm that we hadn’t been transported to NYC. Please fix this! Our stomachs are hungry, and we are craving Moe’s!!!
Broken menu items 1/5
You can’t order a burrito on the app on the latest update. They charge you for any meat you select on top of the regular price. This only happens with the burrito.
Getting charged double for 1 burrito 1/5
By Nicki A. M.
I tried to order a regular Joey burrito and it said +$7.09 which I know, then I was charged an additional +$7.09 for adding beef. So it would cost $14.18 for just the burrito. I emailed Moe’s and never got a response. I’m not happy with the new app. Please go back to the old one. I’m also hoping you didn’t double prices.
Wont work 1/5
Switched phones and now when the app opens it makes me verify my info and when I do it and enter my phone number it says already taken and won't exit the screen! What a waste of my points.
This new app version makes ordering horrible 1/5
When you are the kind of person who wants extra lettuce and light cheese on your burrito with extra fresh jalapeños on the side of your queso this app makes it IMPOSSIBLE to order your food. Any slight modifications and too bad! Moe’s no longer cares about what you want. I guess they don’t care about getting my money on a regular basis either.
In other words: what happened to adding two of something (like lettuce) and what happened to the “notes”?
Not to mention how you have to press “add to order” a billion times is totally counter-intuitive.
Couldn’t place order after update 1/5
I couldn’t place order after update the app and couldn’t redeem my reward. I hope I haven’t update it.
New update has removed menu items 1/5
By NC Dude
The latest update uses an odd partial menu. Bring back the full menu. I have zero use for something that doesn't have the full menu.
I would think you want me ordering and spending money on your product instead of writing a negative review.
We used to pick up Moe’s once-twice a week and now we don’t because of the awfulness that is this app. We can’t choose how we want our burrito anymore?! Blasphemy!
This app is terrible 1/5
I downloaded the app for the free queso, which is great. Then when I went to place my order, it told me I need to enter a 10 digit number only. So I did. It accepted it and then when I tried to place an order again it came up with the same message. The app is obviously broken because it will not let me place an order through it without adding in a 10 digit phone number which I have done many times now. There’s nothing wrong with my phone number. I verified it and everything but it will not let me place any orders. Serious flaws.
Dear Moe’s 2/5
Over the past years we’ve become great friends. We hang out a lot and I REALLY like your company. The intimacy of our relationship only increased when you introduced your app. Access to you was so much easier and rewarding even. I just paid a visit to you via your new app and I gotta say, I think I may want to break up, my friend. It’s not the repeated need to click “add to item” which was confusing but tolerable. It’s not that you became kinda passive aggressive when I tried to choose a pick up time (first you said I couldn’t pick up until 6:40 but when I chose 6:40 you said I could pick up until 6:41. This continued for way too long to be funny). It’s not even because there’s no way to add notes to my order like “extra chips please” (if you read this before 6:53, please do add in some extra chips). All of those things were frustrating but the final straw was not being able to edit the order. You know me, Moe’s. I have flaws. I make mistakes. Sometimes I’m impulsive. Sometimes I click chicken when I really meant ground beef. Sometimes I’m fickle. Sometimes after I think I’ve made up my mind, I decide, corn pico would taste mighty good on that Joey. In the past you’ve accepted me for who I am. And I, for who you are. But you’ve changed. You’ve really changed. And I just want my old Moe’s app back.
P.S. I’m serious about those extra chips.
iPhone X Support 4/5
Needs iPhone X support. The black bars above and below the app UI are annoying to look at.
Keeps making me enter phone number OVER & OVER 2/5
By Hello (^_^)
I love Moes, but wonder if they went to a discount place to create their app.
Each time I open app it makes me put in my phone number. Stating “Please update your phone number (10 digits only!)”
Well, I’ve put my “10 digit” number in SEVERAL times. WITHOUT the dashes and it still keeps popping up.
I can NOT place an order via the app due to this. Instead, I have to go in and wait in line during a short lunch break. Annoying.
However, I can look at other things and the “redeem” does actually work. yay :/
Fix it! 1/5
My location (Camp Pendleton) is not listed when ordering! (But it is under locations).
Ordering doesn’t work 1/5
Not only does ordering not work, it waits until the end of the process to let you know that “it can’t communicate with the site”. I selected the site at the beginning of the process. Very poor technology implementation.
Why did you change an app that was actually working???!!! There is no place for NOTES on this new app.... so if you want your salad to be made with iceberg lettuce instead of romaine you are screwed. PLEASE.... PLEASE.... go back to the OLD ONE!!!!!!
Not working 2/5
Can't order online
Updates keep getting worse 2/5
This app used to be great but it is terrible now. Can’t add extra cheese, sour cream or any extra toppings. The mini master kids meal doubles the price of what the meal actually cost.
Update made this app worse 1/5
By Dropping Blogs
Removed customized options and looks cheaper. Won’t be using except to redeem rewards until it’s fixed.
Won't accept requested update of phone number 2/5
Latest update seems to have a bug. I'm caught in an infinite loop trying to get past the phone number update. Number is already correct but even retyping it won't get it accepted. And then I can't move on to placing an order. Bah! Unusable as is...
No Apple Pay Support 2/5
By Andy Smith
Seriously Moes. It’s 2017. This is an iOS app. Support Apple Pay please.
Update no longer locates my favorite store 2/5
Lame - no longer using
Probably the worst app I’ve ever used. Online ordering never accrued points and now the new app won’t even let you online order. It brings up message boxes that are blank and won’t let you get past your profile page. Whoever is the developer deserves to get fired for years of incompetence.
iPhone X? 2/5
Perhaps the two months they've had to optimize the app were wasted on watching the app crash on startup?
Moe’s app is awesome! 4/5
Love Moe’s food and earning free food by accruing points! Every time I reach 1000 points we get a $10 coupon. So worth it! Thanks Moe’s!
By Root from BC
Great food great service.
Doesn’t allow me to order 1/5
This would be great if I could use it to order food however if will not allow me to confirm my email in order to order foot! Super frustrating
Rewards points are broken 1/5
By Darth Vicious
It's a total crap shoot when ordering through the app. Sometimes I get rewards points sometimes I don't. I ordered food a few days ago and didn't get points. Emailed customer service and still haven't gotten a response. Food is great but the app is not. Such a shame. Zero stars if possible.
Great app 5/5