Don't waste your time! 1/5
By Extremely Fabulous
I send money on the Western Union app all of the time, but my son wanted me to send him money through Money Gram so I downloaded the app. After spending 20 minutes setting everything up, a bad transfer bubble popped up. I tried it again and it did the same thing. I'm going to stick with Western Union.
Worst app and bad website 1/5
I spend all weekend trying to send money to my family with this website and it keeps rejecting my request for no apparent reason beside that fact that is a stupid website and ridiculous app. Furthermore; when i call customer service Lea-do from customer service give me this number to call this other company and no one answers my calls. I used western union which is more expensive and the first try my money went thru. I will delete this crappy app from my phone.
Terrible ! 1/5
This is such a bed app. It constantly crashes and it lags so much. Every time i have to send money it’s a bore
0 stars stay away from money gram -!! 1/5
Stay away from this company.
Do NOT fall for it 1/5
I read the first review on here and decided to dowbload the app so I can leave a review and warn the more gullible (not very aware, a bit too trusting)
They are asking a lot from you, information you would NEVER give a stranger, because they need it to steal your identity, this obviously a way to get you to release your information in case it's needed for whatever accounts they may want to look into
Worst app ever 1/5
Don’t wast your time with this. I tried to use it and after a day of trying to send a friend money I gave up and shut down my account.
This app looks like it was created in 1999. User experience is 0, performance -5 1/5
By Sardor Nazirov
This app looks like it was created in 1999. User experience is 0, performance -5
this is ridiculous 1/5
collected all info about me and then locked my account because it didn't pass some "security" checks.
Support didn't help either! 0 starts, not even one!
Everyone giving bad reviews but... 5/5
They don't know they do this for your own safety. After they verify your identity sending is easy, just put their name and location and select your credit card you save on the app and boom, you'll receive the email confirmation and reference number in less than 10 seconds.
Hate it 1/5
absolutely not a working program that spends time. it's better to walk on foot to the office money gram than use it
Not recommended after all 1/5
By Astala-vista baby
been using this service to send money overseas But they started to charge more Fee, they have raised the Fee, too bad they choose this way But anyways, I'm looking alternative way now,
Good luck who wants to try.
Works well 5/5
In spite of the terrible reviews, this app functioned quite well. The ridiculous questions were not a problem. After all it's for one's own security.
Customer service bad! My account is locked! Nothing they can do! Customer service overseas! Phone connection horrible!
Terrible App 1/5
I've just got this app 2 days ago and 30 minutes into trying to use the app it had logged me out. I log in and it gives me an error message saying that they've "encountered a problem". This app is just a freaking scam. I've been trying to log in and delete my information so I don't have to use this app. I even tried logging in from the website and it still gives me the error message.
Worst app ever 1/5
By Michael r d
I tried to log in every time I do that there's a security code you had to do I did it over 5 time and more and it kept saying severity code is invalid then tried to change the password didnt work too then lock out my account after that when I tried to call assistants to unlock it and it's doin the same thing over and over again not letting me get into my account THIS IS THE WORST APP EVER IM GONNA MAKE SURE ANYONE I KNOW WILL NOT USE THIS APP ITS TERRIBLE AND NOT HELPFUL SERVICES 1 out 5 👎🏾
Worked out great 5/5
Not sure why this app has so many bad reviews. I just did my first transaction on there and it went smoothly. Yes I had to create a profile like every other app and input personal info to verify my identity but other than that it's pretty standard. No more lines to send money
Worst app I've ever used 1/5
This is by far, the worst app I've ever used. How this app made it to the App Store is beyond me.
Dumb app. 1/5
Why in the world does the app ask me those questions!! Then unable to identify me! Now they have all my information on file. Do not download!!
I'm not allowed to use an app 1/5
By Aliaksandr 12345
After not using it for a while I tried to log in my account and I couldn't. After that I tried to recover my password and the system said that the email is not recognized. Ok, I tried to make a new account with this email and it said that account already exists. Ok, I called the support. The guy said security system cannot verify my personal information and I'm not allowed to use an app and I need to go and find another location. I'm a truck driver and there are only Western Union locations an truck stops. Going to use them. Worst service ever!
Major Improvements 1/5
It's 2017. No Touch ID. I have to remember that dumb password every time and I always forget it. Please update and improve this app. Thanks
App does not give accurate information 1/5
I had a client wire me money with MoneyGram
The app said the money was available the pickup location said there was a problem with the money. The client had to get a refund. I told him use money orders and overnight it instead. Useless service useless app.
At first I thought this was the greatest thing ever; not having to go to Walmart and wait in line. Now I don't feel so good about this as It takes forever to log on! I can't log on today! The stupid app keeps asking me to select all squares with street signs and when select them it still doesn't let me in. STOP asking me these stupid questions if you can't process my answers!
Stay away. Do not download 1/5
By yazan demes
Their security system is very dumb.
I would never ever use MG ever again.
Go to wu way easier.
No TouchID capability... 2/5
This application needs a few minor tweaks. Adding the following functionality will improve user experience.
1. Add Touch ID capability
2. Make sure scrolling is working correctly
3. Update loading screen, it's old
Other than that the money gram service still works, my reason for still using the app. That's why I gave 2 stars.
Poor service 1/5
Not a good service to use
Please fix the app 1/5
Get into the app is a journey this app need to be fix
Worst app 1/5
Asking too many questions and then failed to send money :.. bull crap 0 stars bitcc/cchh
Too difficult to use 1/5
I am a technical guy but this app will give you a problem every step of the way. Problems inverting information. Then problems with logging in. Now I have problems with my ID verification. Don't just take my word for it, check the majority of reviews! This app wastes my time and needs robe re developed by a professional. I like the Money gram business but this app has got to be done again!
A complete failure 1/5
I can't get past the date of expiration when it asks for my debit or credit card info. Tried various ways to put in the expiration date and nothing has work. A complete garbage app.
Horrible app. Use the website. 1/5
Unable to enter required data in the proper format due to app settings. Pointless if I can't add a payment method! Better off using the website on a desktop. Atrocious app.
$#|T App!!! 😡 1/5
By Atheistic 1
This App DOES NOT EMAIL the Confirmation Link to you as it says it's going to!!! 😡
No funciona 1/5
Nunca abre la app
The app is beyond horrible first the rate is wait too low compare going to the store plus I can't even log in now, asking me stupid questions like select which circle has car pictures like this ain't no science just keep it simple send money and receive money. Sorry but it's a failure, you guys need to get it right.
Do not waste your time downloading this app or even trying to use it. They have denied every transaction I have tried to do. Then they will email me and tell me I have to go to the store and do it. What's the point of having this app if you're going to deny me using it every time?
Less than a star service 1/5
This is absolutely the worst money transfer app out there! I would never recommend Money Gram to my worst enemy. They ask you all of your personal information only two in the end cause you the inconvenience of waiting 40 minutes to an hour to speak with customer service to give them more information about you and then be denied. I could go on and on but I won't give money gram another second of my time
Use to be good😞 1/5
By Dek Bannog
Use to be good and easy. Now I hate it. The online security system is make it everything worse. So stupid!!!!
Wish I could give a negative star 1/5
By Dj Razzy
MoneyGram is not serious at all. It seems as more competition is coming into the money trf industry the more they don't give a sh*t to fix a common app or website.
As soon as you log in it logs you out telling you "activity timed out"
I know I'm not the only one complaining so you guys know about this . But you guys just don't give sh*t.
With this technology available you guys can't build a common app/website to function properly.
Just pack up and leave so we all know you guys are out of business
Works as expected 5/5
I've been using moneygram for over a year. Just installed the app today. After I signed in all my information was there for my overseas transactions. Worked as expected and was easy to use.
Just so new users know, when I first started using moneygram for overseas transactions I was required to call them and verify all kinds of information. This happened two or three times. After that all my transactions are processed without having to do this. I appreciate moneygram's effort to prevent fraud and to protect me.
Don't download. 1/5
This is a useless app.
Takes forever to load.
Always times out
Does not load right
With looking at past reviews
They should update the app and make it better.
By Counting Blessings
If I could give less than a star I would! Don't get this app! It will take you through all your info and possibly have you call and answer questions.... then politely deny you! A big waste of time!
Awful! Use WesternUnion! 1/5
I wouldn't give this app a star at all if it wasn't necessary in order to write review. Once you go through the hassle of filling out all personal information it all comes down to answering questions about your past that goes so far back that there is no way an average person remembers. It asked me my ex sister in law birthday. She was my sister in law "30" years ago!! Also needed to know street address that I lived on 18 years ago. I have traveled & moved state to state numerous times because of my job & still knowing that address is just stupid. Oh and let's not forget about needing to know the name of the lender I had a car loan with in 1993! Really money gram! Take your app & shove it! Western union app is user friendly AND CHEAPER!! Lives up to its "money in minutes" claim also! I send money to family weekly so therefore I think my opinion is valid!
Worse experience ever 1/5
By Mandate minded
Very very inconvenient app to use. Wish I could give them 0 star. Always have to call to confirm something, then what is the use of the app. Won't recommend it to anyone. I regret downloading it.
Doesn't work 1/5
Don't lost your time with this app
Worst App 1/5
It's horrible and most worse app, I ever went through! Just close don't waste coustomer time !
The most convoluted and cumbersome app I've ever used.
Bad staff training 1/5
Went to a local pharmasave to withdraw and spent 30min waiting for their staff to figure it out, they eventually had to call them to get the check cleared, a joke. Stay away!!
Just godawful company 1/5
Terrible terrible company should be your last resort
Not worth it! 1/5
Downloaded the app and submitted a transfer. Then within five minutes had to call the help line was asked personal questions not related to actual verification. Asked to speak to someone else in customer service to verify but was not provided a contact. Cancelled my request. In the end the app was useless!
0 STARS!!!!! USE WESTERN UNION INSTEAD!!!!!!! 1/5
I just wasted an hour of my life! As I was trying to complete my first transaction This piece of **** app first told me "unable to identify your identity" please call (800) 922-7146 so I spent 20 minutes waiting on the phone, then another 10 minutes giving them info. The lady told me the problem is resolved, and to log in within the next 5 minutes to complete my transaction. Got off the phone and this stupid crap doesn't want to accept neither my bank account nor my debit card!!!! This time it went to the page "Can not complete transaction" Please call (800) 922-7146... THANKS FOR NOTHING!!!! I Will Stick With Western Union from now on!!!!!
No good very bad awful. Spent 30 mins and several attempts, app and online service "can't verify my identity" western union works so much better.