App needs a lot of work 2/5
By Joe Vitto
Application gives the option to sign in using Facebook, but continues to throw a “User canceled” error when trying to log in. Now when attempting to link account to PayPal, to avoid having to enter your CC number, the application crashes. Can not even get an account created so I can wait 4-5 weeks to get my card.
I usually go to studio movie grill and the subscription alone is cheaper than 1 movie ticket. I just got the sub this week and I've gone 3 times.
Working well so far 5/5
No problems with checking in and purchasing tickets. So far.
My name isn’t valid 1/5
Been trying to get a card for a week now and eveytime I try I’m told to please enter a Valid name . My Name is Jihad Muhammad and I’m pretty sure due to the fact that my first name is an Arabic religious word it is invalid.
This is great 4/5
I'm a poor grad student in NYC and this app and card allow me to increase my entertainment budget a million fold!
Be careful! App won’t let you cancel subscription. 1/5
I have been unable to cancel my subscription. I cancelled in the first month, but sure enough, I was just charged for another month. I tried to cancel again, but when I click on the button to cancel it doesn’t do anything. I contacted support, but I haven’t heard anything. Terrible customer service!
$10 for a month of movies is better than $13.50 for one ticket. This is the greatest thing to ever happen to me and I have a pretty good life.
So worth 10 a month! 5/5
Con- It took about 2 weeks before I got my card.
Pro- I have seen 5 movies already in the month of November.
Easy to use app.
Activate then use the credit card.
I love Movie Pass!
Crashes during sign up 1/5
Ok, first of all Ive heard plenty of good things about MoviePass. I mean, $10 a month for upto 31 movies are you kidding me!! So needless to say I was hyped to sign up and get my card. And there within lies the problem. I found a coupon code for $15 off so when I downloaded app it hives you an option to sign up with the code. I got through the whole process of entering my information and for to the payment screen. It showed a balance of 0.00 so I'm like, "Yahtzee!!! Thank you coupon code!" So I click on the pay via Paypal button and......crickets....the app crashes! So naturally I attempt to open the app and run through the whole process again, coupon code and all. I get to payment options again and whatya know, I'm being billed $9.98. Now it won't take my coupon code and when I hit the PayPal option again...yep, you guessed it...CA-RASH!!! So here I am, writing a bad review for a service because the app won't work right. Get this fixed MoviePass so I can come back and high five you with my stars!!
Worth it if you live in a big city 5/5
Love MoviePass, but the app isn’t great 3/5
This app does what it is supposed to do: allows you to authenticate a movie purchase while at the theater. It has never failed for me. However, there are some issue that should be addressed. There are white bars at the top (at least on iPhone X) and it feels like everything is shifted up to much, too close to the top (the top of the phone actually cuts off part of the menu options). Also, the history of purchases doesn’t load correctly. Wouldn’t prevent me from continuing to be a MoviePass subscriber, but there’s definitely room for improvement on the app
UPDATE THE APP 2/5
The card came in less than a week, no problem. The problem lays with the fact that I can’t use the app on my phone. At all. I have to borrow a friends phone that has NOT updated to the new IOS just to check in to a movie.
Please update the app!
No support! 1/5
By Bleu traveler
I have had my card 5 weeks and not been able to use it- my local theatre is a dine in AMC with reserved only seating but the app doesn't let you do it!!! That is the only option- you can't just buy ANY ticket- you have to have a selected seat and you can't see the seats to know if you want a ticket- I put in a request for support 2 weeks ago and still haven't heard back!!!
Question: Want to purchase as gift 1/5
So...I wrote a support ticket nearly three weeks Agassi, and a second least week and not a single response.
I would like to purchase this as a gift, yet the purchase process is per account and non -transferable.
How can I give this as a gift for the holidays?
100 yard nonsense 1/5
Really wish they would have explained you can't check in unless within 100 yards. Very in convenient and impossible without WiFi.
Get this ASAP.. you will be thankful 5/5
Just got my card after a week and I have to say that this is amazing. I have been waiting for something like this for many years. The app is fluid and easy to use as well. Congratulations MoviePass.. you have a lifetime user in me. Thank you.
Love it 5/5
Thank you for this amazing pass ❤️
Pretty good for me 5/5
It works for movies
Customer support is bad 1/5
They charged my card $89.95 for the yearly pass I wanted the monthly but it didn't. Work out that way so I'm trying to contact them to change it and no one will get back in touch with me
Will change my rating once I get a refund as of right now I'm telling everyone NOT to sign up
Aw yea 5/5
Takes about 7-8 days to get there but once it does it's awesome!
Love it 5/5
By Timber Savage
Works every time. Never spent a better $10 a month.
Works as advertised 5/5
I was concerned there may be a catch, there's no way it could be as easy as this? Well it is. Check-in, swipe card, and you're golden.
I'm in Love 4/5
With movies and my MoviePass! It's super easy to open my app, pick my movie, go to the counter and use my pass to pay for it. I would literally see a movie a day if I didn't have a 3 year old at my side constantly. I hope this lasts forever because that's how long I plan to use it.
4/5 stars because the app could use some general tweaking - it doesn't update the movies I've seen on any regular basis and sometimes there is a double listing for a theater, but only one has movies you can pick from. The website could use verifications when signing up. Also, I wish I had a number to call to ask questions when I have them. Tried to get customer service through the website and couldn't. Later I found how to communicate through the app. They were responsive and quickly in the app, so for that I am grateful.
If you love going to the movies, you have to have a MoviePass!
By John Grow
I cancelled this in October because it simply NEVER worked. Today I see they charged me. Again.
Also, good luck trying to cancel through the app. It won’t let you.
I am not convinced this isn’t a scam.
By Sadistik Cop
I haven’t read others reviews. My experience has been fantastic. Show up, click movie time in app (within 100 yards of theater), go inside and either get my ticket at the kiosk or front desk. Never had an issue! Several theaters around Omaha support this app/service. If I had a choice between this or Netflix I would take MoviePass. If there are negative reviews it has to be from people who couldn’t get a card initially or are technology handicapped. This couldn’t be easier or a better value! Please keep the pricing as is forever!
Never received card 1/5
I have repeatedly tried to contact MoviePass via the app...no response. After a month I have cancelled my account before they charge me again. I bet they come out as a pyramid scheme.
Update November...still being charged. The app has a cancel button that does nothing and customer service never responds. Disputing w Amex
Works really well!! 5/5
Fast and easy 5/5
Got our cards in 7 business days and works like a charm!
Movie type and app quality problems 1/5
By Average user
No advanced movie options are available like imax, or 3D.
Signup is buggy. They don’t accept valid emails with + in the email.
Lack of Customer Support Frustrating 2/5
We didn’t wait too long to get our cards like many others, in fact my friend got his in a week. However, the lack of being able to get a hold of anyone from the company is frustrating. On three different occasions (trying to see the same movie) the card was declined at the theater. It’s tough because you have to buy the ticket the day of the movie at the theater, which usually means for us we get to the theater before it starts, 1) hoping it isn’t full and 2) hoping the cards work. The app says that if this happens you should send a message so they can resolve it immediately. We never heard a response back, and I sent multiple messages multiple days. We tried our cards at another theater and they worked fine. We tried one last time at the faulty theater and they worked. Not sure what was going on.
We have a billing question now and can’t seem to get a hold of support yet again, so the lack of contact with the company is getting really frustrating.
When the card is working it is a great service and totally worth it, but the low rating is because I think they need to have a much better way to handle issues.
Worst app ever 1/5
Subscribed in September still haven't got my card. Has crashed many times and left me spending cash out of pocket on every movie I want to see. This is a scam. When I contact the company they never respond and are yet to respond to me
When it works, it’s great. 2/5
I used the app easily twice. When I tried the other night, the theaters wouldn’t load. I ended up paying with a debit card. I contacted customer service, and they told me to take pictures of my ticket and receipt so they could refund the card on file. Three days later, still no refund and no response to my daily questions asking for progress. I’m not sure there actually is a customer service staff besides their automated messages. I’d love to continue using the service, but not if it takes days to receive a response to messages.
Great value 4/5
My card took 3 weeks to come. But it was worth the wait. It very easy to use. I love that I can see any movie and not worry if I'm wasting my money. If you like movies this is a must have.
By K. Kennedy
I didn’t have a great experience with the subscription and app in the first place, but it got even worse when I tried to cancel my account. I cancelled 4 days before my billing cycle ended and I would be charged. My cancellation was confirmed in an email from moviepass and they stated I wouldn’t be charged. Come my billing date, I was charged and my moviepass account still looks active as my billing date is now updated to the next month. Tried to contact moviepass through the app, on Facebook, and through email, and they have yet to respond 2 weeks later. The charge has not been reversed and as far I can tell, I am going to be charged for the next month as well. Honestly the service is trash, the business model doesn’t make sense, and customer service is nonexistent. 10/10 WOULDN'T recommend.
Awesome app. Easy to navigate. Easy to reserve etickets. And easy to cancel in case of insufficient funds. Luckily that won't be the case because of how affordable this plan is! Great purchase and great app.
3 stars to the app, 5 to the service! 5/5
Let’s be honest, the app can improve a lot, but the service is so dang good! Best deal ever.
Love it 5/5
Best $10 per month ever spent
I love going to the movies this app helps me a lot to save money love it highly recommend
Literally stealing money from me after cancelling 1/5
I cancelled my subscription in early October and they are still charging me. This is ridiculous. I’ve created a ticket and no response. There’s no phone number so you can’t call them to stop. Hey Zen Desk folks, if you’re reading this, STOP BILLING ME.
Great service, awful app. 3/5
The service works pretty good and works most of the time. It’s really a great deal. But the app looks like from 2008 and it’s so freaking buggy. I think a redesign is long overdue.
Inexpensive service 5/5
It’s subscription based which is great, I get so many people ask if it’s a scam but I just tell them it’s cool, pay more to go to the movies. There is super value here probably the best service I have seen. There are other subscription based services but yeah it’s not the same. Not a movie a day like this one. It’s only 2D movies no iMax or 3D
I love this program!! 5/5
By Dizzy Limbo
My boyfriend and I received our passes in less than 2 weeks and we have been seeing a few movies a week ever since. We used to go to movies only once or twice a year. Moreover, the theaters have been really excited to see this program in use. This is just a win-win all around!!
Best app ever!!!!! 5/5
By Voodoo from Hawaii
Omg!! I used to see 6 movies per month for the last 71 months. That's about $70-$75 a month. Now with Movie Pass I just pay $9.95/month and see a movie every day. So far since I got my Pass 2 weeks ago I have seen 11 movies free. This is the best deal ever. I highly recommend it for anyone that sees at least 1 movie per month. So awesome!!!!!
Customer service is so lame
Good intentions. Poor execution 1/5
I opened two accounts. One for my wife. One for me. Hers works fine. Mine stopped working. Customer service is non-existent. It’s best to wait until all the kinks are worked out. PS - I can’t cancel my card or membership because the app don’t work properly.
Terrible app crashes while signing up 1/5
Terrible app crashes while signing up
Works Amazingly! 5/5
I’ve used mine twice and had no issues! Going to the movies will now be worth it!
Best $10 I spend a month! I can see movies as many times a month as I want! No issues or problems at all with using the app or card!
Unpolished app 2/5
This app is so poorly designed and looks so unfinished. It looks like it took 2 weeks to make. There are no account management functions and cancellation button did not work (or at least did not respond with the proper message). It’s borderline unbearable to use and the only thing keeping me around is the value this service offers
Awesome Application 5/5
I had my doubts, honestly I didn't think this was real. However, I have now used it three times with no issue. The card took very long to arrive, but I used it today to see Justice League and it worked instantly. Great for movie lovers. Definitely recommend, only if you are patient.
Nice When It's Working 3/5
By Ruby j t
Every single function in this app is not working, there is no way to see any movies or even see what theaters/movies are playing.
How can you expect people to pay every month when it's not even possible to go to a movie? Also, there is no phone number to call for help.
Deleted the app then reinstalled hoping that would help and now every time I login it says "error occurred" and won't even let me login to submit a request for help through the app.