So far, so good! 4/5
It is a great app. I've used it often, and it has worked just fine! Why 4 stars ? Because I still didn't get my card!!!
No showtimes listed... 1/5
That’s the common theme for me. No matter the time, the location, the movie, it always says ‘no showtimes for this movie listed’. I’m a movie buff and this sounds like a great deal. But when you can’t reach customer service and the app does not work as advertised, what other rating could I give this app? I mean, I wanted to post a review of 5-stars and tell you how great it is. But, sad to admit, it’s really too good to be true.
UPDATE: Option to enter last 4 digits and also CANCEL 3/5
By Sampath 238
UPDATE: Option to enter last 4 digits and also Option to CANCEL if user is not not willing to provide
New and Improved 5/5
I doubted the app would work, but for $10 a month it was a deal that I had to try. Waited a whole month to get my card so I could use this app. Now that we have seen six movies for $10 we love it.
Signed up over 30 days ago 1/5
Signed up on august 18 and was charged for first month but I still have not received my card in mail. Without this card I cannot use this worthless service in any of the theaters.
Do a search on Google for card delivery issues and it's thread after thread of angry people who signed up but never got the card in mail.
Pathetic customer service 1/5
Probably the worst customer service I've ever dealt with, and that's saying something. Tried multiple ways to contact them for over a month because of being over charged. Still have not heard a word.
Won’t let me sign up! 2/5
Sounds like a cool idea however....
Very bad , limited to only few movies 1/5
Works just as advertised 5/5
Not sure why people are giving it negative reviews. My card took 3 weeks to arrive, but I was notified by email about the delay. Watched 6 movies so far, worked perfectly every time.
N o w that I finally have my card. It's amazing
Paid for itself within hours of arriving 5/5
I haven't had any issues (yet) and so far I've watched 3 movies with it. I usually go to the movies at least once a week so this is perfect
First time success. 5/5
Went to a theater near me. App and card worked flawlessly. Only con I have is that it took over a month to get my card. However, I'm too upset because the amount they have had to upscale recently.
Best deal ever, patience was a virtue 5/5
I signed up for MoviePass after I heard about it when their price drop was announced. Instead of receiving a card and 3 to 7 business days it was more like three weeks and their app was screwy for a couple of days when I checked it waiting for my card.
But once the card arrived, the app works fine and flawlessly at every theater in my area. A day I don't see a movie I feel like I missed an opportunity. I see 3-4 movies a week now for ten bucks a month. I'm one of the ones they'll lose money on! Love you guys!!! Even if you see two movies a month, it's so worth it!
Card Does not work, support does not respond 1/5
By Smokey Cyclone
I tried to contact moviepass chat support over 50 times. I went to the movies four times in a month, and I had to pay for my own movies because the moviepass credit card was not excepted by the theater. When I contacted MoviePass using their chat feature there was no response, never. I left the chat open on my phone for hours just to see what would happen. Nothing.
A month later still no card 1/5
I requested cancellation and refund as soon as I found out that their app is buggy. Theater list will not load at that time. They said oh when you received the card it will get better. Over a month now still no card and I’m out $9.95. I emailed them multiple times no answer. They took my money for nothing smfh. It’s not about the money, but need to dispute the charge. I feel like these people are fake. If I can give less than one Star, I would. Really bad service.
Great Potential, Nonexistent Customer Service 3/5
It works for movies up to $10. I get declined when the ticket is more. If it gets declined you are supposed to contact customer service through the in app chat. I sent a message a week ago and haven’t heard back. Sent another message a few hours ago with no response. Don’t see how this is supposed to work when I am with the clerk trying a purchase my ticket.
Haven’t received card yet 4/5
But a local theater is an e-ticket theater so I’ve been able to go a lot in the meantime. I go to movies a LOT and I am loving this experience!!
Horrible customer service 1/5
I ordered my card and still have not received it. I have tried multiple times to use contact support with NO ONE responding. If I get a response I will change my rating and review, but if not it will remain mostly the same as well as canceling my subscription.
If you live in a major city it's awesome 4/5
If you live in a major city this app is awesome to use! However it's recently stopped working and letting me select movies to go see... hopefully it's just a momentary glitch
Do not sign up 1/5
I am willing to change my review in the future but as of now I recommend staying away! It has been over one month, no card, and the customer service is awful. They do not respond even after charging your credit card.
It's been over a month...NO CARD!!! 1/5
Seriously...I gushed about the idea to numerous people, but I feel like a fool. I signed up on August 23rd....e-mailed customer service 4 times (3 times via app, one time via the web) AND NO REAPONSE. It says "Shipped Aug 26th"...which is a blatant lie being I still don't have it. Check the mail, like a little kid, every day...only to be disappointed. I urge you, IF you plan on signing up, have a lot of patience and expect to pay at least two months of subscription before you can use it.
Card doesn’t work 1/5
First of all, it took a long time for the card to finally arrive in the mail, and when it arrived, I tried using it at a theater and it didn’t work. I used it at an AMC kiosk and it said that the transaction couldn’t be authorized. I tried it again the next day at a different theater and the same thing happened. $9.95 a month is a great deal but not when the card doesn’t work.
The app wouldn’t let me cancel the movie when it didn’t work and both movies show up in the history view even though I haven’t watched a single movie. To make matters worse, customer service has been non-responsive. I really hoped that this would be a great service but it really isn’t.
This app is The Worst 1/5
I installed this about a month ago and it hasn't once worked correctly for me. Additionally I have used the chat for support feature as well as contacting the company via their website and have still not gotten responses. As soon as I can verify that they have cancelled my account I will happily delete this app.
Going to the movies once pays for the subscription, going twice makes it more than worth it
Cheapest option to watch unlimited movies 5/5
It had few issues in august, but it is working really well since September. No issues so far and it is very easy to purchase tickets.
Awesome App 5/5
Movie goers must have it.
Good experience but lot more needed 4/5
This is a good start as it comes to booking a movie. But they leave a lot to be desired. Synopsis and trailers are a must that are not there
Non-existent Customer Service 1/5
Customer service does. It respond to their in app chat, email, or social media accounts. If for some reason you do subscribe to this service, make sure to charge it on a credit card so in case you fall for this scam, you can at least dispute the charge and get your money back.
Terrible customer Service 1/5
My whole movie pass experience has just been terrible it took me more than a month just to receive my card and to the whole time I could not even use the E pass and when I finally received my MoviePass I cannot even use it because it has not been processed through the system I've tried contacting customer service numerous of times and all they send me back or automated responses there's no way to get a hold of an actual person so now I'm going on almost a week of having the MoviePass card and not being able to use it at all. get it together MoviePass
If you want to see the 2019 summer blockbuster hits, order your pass now... hopefully you will receive it by then. But don’t hold your breath.
So awesome 5/5
By Crafty McVillain
So glad this exists, I've only had it for a few days now but it's already more than paid for itself
Has some bugs. Especially in the first month were you are waiting for your card. But easily works now and great.
Purchase at your own risk!!!! 1/5
I have had the app for 5 months now and it is always hit or miss, it works then it doesn't work. I've gone to movies and the app doesn't know where I am so the theater doesn't show up, then I try to buy a ticket and the app tells me that I've already seen that movie and won't let me purchase a ticket. This has happened many times.
Also customer service takes FOREVER to get back to you. I have sent numerous messages on the app trying to talk to customer support. It's been a WEEK AND A HALF and no response via email nor customer support on the app
Purchase at your own risk!
Redemption Issues 1/5
First experience using the service has been awful. Registered my card, checked into the theater and the correct movie and showtime with plenty of time...only for my movie pass card to be declined. Contacted support on their chat feature as instructed. Once 24 hours passed I emailed support. Still have not received a response from either means of communication. These guys get one more chance with me before I cancel.
I like the app so far it incorporates my theater rewards program with my moviepass.
Awful... Just Awful 1/5
Ordered my card 3 weeks ago. Didn't come in. Attempted to contact customer support via the app 2 full weeks ago. Completely ignored. Oh... and they've charged my card twice now.
Literally the worst company I've ever done business with.
Great! Worked awesome! (Card took a bit longer to ship) 5/5
After waiting a bit longer on the card shipping I finally got my card and everything works great! Went right out and saw a movie!
Service never delivered 1/5
By Marc Summers
7-10 days to shop the card... it's been over a month. CEO says cards are getting mailed out by the 28th and to expect them by October 8th. Customer service says to take advantage of the etickets which no theaters for 100 miles around me have. Complete farce of a program.
Best App ever 5/5
By clear vision veteran-95
Yeah yeah it took a little bit for the card to arrive but so far i've seen many movies.
This is a fantastic service.
Works just as advertised. 5/5
I've had zero problems, and I use it at least once per week.
Works well now 5/5
When I first got the app after the price decrease it didn't work. After the most recent update it works how it's intended and even has more features than I thought - like being able to see the movies you've been to in your history.
Horrible customer service 1/5
I tried to contact them so many times and haven't heard back. It's been over a moth since I ordered my card and still haven't received it. My brother ordered his last week and already received it. This makes no sense please fix this.
Charged with no card 1/5
I've been waiting over a month for my card. Charged 2 weeks ago. No return emails from customer support. Does anyone even work here? So disappointing. I heard the CEO advertising on a radio talk show and they can't even handle the clientele they have now.
Doesn't work 1/5
App crashes constantly, can't use the service at all, support is unresponsive, complete scam.
Worth the wait 5/5
MoviePass is one of the most incredible values on the market. The app has increased in usability in the last month and the whole movie process is extremely simple I am a huge fan and where as I used to see 1 movie a month I'm now seeing about 4 movies a month.
This app works 99% of the time, and in the few instances in which it does not, customer service is very responsive.
I too was frustrated early on with how glitchy the app appeared and the complete lack of customer support; however, now that I have my Movie pass card I can say that it works flawlessly. The app works perfectly and I have used it on several occasions without a hitch. I highly recommend this app for the avid moviegoer.
Can't believe it works 5/5
Recieved an email that I would be receiving my movie pass in the mail around 9/15 and in the mean time can use the e-ticket. There's none available around me ... But whatever.. the end of August rolls around and I receive my movie pass early! That's pretty cool. So we watch a movie and it works like a debit card.... And then again the next day and again the following week. So far I'm liking it. Paid for it self already. App has been working great for me so far and no complaints.
Cool idea for a service. App blows. 1/5
Couldn't load theaters or tickets for the first few weeks. I tried to use it this weekend and got a confirmation alert saying I was good to go. The card was declined at the counter and of course opening the app to try again brought me to an endless loading state. I ended up paying for the ticket myself.
Their in-app chat/support is anything but instant. I've yet to hear back from my message requesting assistance.
The UI is clearly designed for old devices and versions of iOS. It feels clunky and out of date. Certain assets are stretched and misshapen. Man, it really stinks. I'm hoping these issues are solved soon because I love the idea.