I forgot to add that you have to validate your credit card payment every time too!
I understand security but this is ridiculous.
Once my payment source is validated, allow me to pay using it!
Terrible app 1/5
Does not support FaceID and logs me out every time.
Solid - few suggestions 4/5
App is solid but have a few gripes:
1) App logs users out after a fairly short window. If that’s a security feature because you can save CCs, the app should offer Touch ID integration to sign in.
2) Train Times shouldn’t really be a separate app in my opinion. No reason to care about train times if you’re not buying tickets and vice-versa.
Reset password email never comes 1/5
Every time I go to login, I can’t remember my password, so I try to reset it. The email never comes, not in spam folder, not in inbox, never. Typical MTA.
App is so outdated for a new app 1/5
Should be able to support all the phones with the money these guys make.
Should be able to store in wallet. So we can pull it up faster, since its automatically activates on its own.
Should be able to log on via face id or touch id.
Needs a fresh new look. The app looks dingy and old for a new app.
Loading screen takes too long 3/5
By Jason B.
While I love the idea of MTA going paperless, recently, I’ve had the inconvenience of wasting the train conductor’s time because it takes too long for me to get to my already activated ticket. I’d love for this to be fixed on the next update.
Just like the LIRR itself... broken 1/5
By Astoria Bill
It constantly logs me out, when I get to the point to bill my card gives me an error message. When I go to my bank account it shows it billed and credited the amount of my ticket. EVERYTIME. Why in the day of Touch ID do we have to log in the first place? Just like the LIRR, the performance is unacceptable.
Generally functional; poor UX 2/5
First, it keeps making me login. In an age of iOS 11 and Touch / Face ID, the silly thing should at least implement support for a much more streamlined auth experience. Or maybe just retain my damned auth state, like most other apps—Amazon, Twitter, and Facebook seem to have no problems remembering I’ve logged in.
Other users report the app taking ages to navigate to activated tickets when the conductor approaches. This hasn’t struck me, but I have a very modern phone with plenty of RAM. It wouldn’t take much for the developer(s) to detect whether any tickets are active upon app activation and simply direct the app to go straight to display that / those, if the app has been paged out of memory.
At first, I was simply excited that it was possible to use ones phone to buy and display Long Island Railroad tickets. But having seen this app’s awful experience stick around so long, I’ve grown very sour on the people maintaining it.
Sooooooo disappointing 1/5
OMG... this app is terrible... The worst app I ever use. It keeps me logged out, not showing anything on my ticket wallet sometimes. It’s so frustrated and embarrassed when I need to show my tickets. Opening the app takes me forever, not sure why the splash screen takes so long to loading the landing screen.
Account issues 1/5
You can't sign out which blows
Please stop making me reload my ticket! 2/5
The overall use of the app is OK for buying tickets, but it is very annoying to both riders and ticket takers that the app is very slow to load and slow to display your ticket, especially for monthly ticket holders. Also, if I switch from this app to another and back within just a minute I’m usually forced to reload my ticket again, which can take about 20-30 seconds again that’s very annoying as a user and to the ticket takers.
It shouldn’t take so long to load a ticket and it should not have to be 3 steps to get to a ticket for monthly ticket holders. Monthly tickets should be the first thing that appears when the app loads along with the option to access a menu - not the other way around.
Always says no data at this time- useless 1/5
By just ur everday consumer
The app barely ever works just like the mta
Less clicks 3/5
Why is it 3 clicks to get to an activated ticket? Especially as a monthly user. Why not show active tickets on the home screen (outside of the ticket wallet). Ticket wallet should be inactive tickets and then just show active on the main screen. Especially for monthly users that have only one ticket active at a time.
Convenient app, just has a few bugs 3/5
This app is a life saver when you have to decide between buying your ticket or missing your train. However, lately it has been unreliable. Many times I buy a ticket and there's an error message that my payment hasn't gone through. No ticket, I'm always charged. My bank always reverses the payment but I'm stuck paying the ridiculously high on board fare.
Glitches Activating Tickets & No iPhone X Support 1/5
Constant issues with “http errors” with this application. Needs to be updated because it’s frustrating to purchase tickets with this. Ticket wallet doesn’t refresh properly either.
Good app, needs updates 3/5
Needs iPhone X update. The app overall is a must-have, but it’s quite buggy.
Forgets login and password 1/5
The whole point of using an app is convenience. Any use of my credit card information is going to be protected by a strong password. This app forgets login credentials after a very short interval and forces me to input, again, a strong password that cannot be remembered and would be securely stored in any event. Why do you kneecap your application by forcing users to log in over and over again?
Constantly signs me out 1/5
Constantly signs out making it unavailable when you need it most
Needs some improvement 3/5
The app is definitely a step forward for purchasing tickets on the go, but it suffers from some persistent problems:
- Keep the selected monthly ticket “alive” for 10-30 minutes. Otherwise, it needs to be completely reloaded when the conductor comes to view it, taking time and generally being a poor user experience.
- why so slow? It’s a monthly ticket. Good for 1 whole month. Is it checking with a server? Just show the ticket.
- ticket wallet is a good idea executed clunkily. Why not take me directly to my wallet by default and then I can navigate back if I want to buy stuff? Copy Apple’s wallet if you want to keep multiple tickets available easily. Or if Monthly, Then Display Monthly by default.
Ticket used?? 2/5
By Diceman 69
I purchased tickets on this app,that part was easy.When you go yo use them on the train,you need to activate them,I had to connect in Jamaica to another train and it used both my round trip tickets for one way?When i went to go home it said the return ticket was used and no longer valid?I had to purchase another one way ticket to get home.
Fist month I ever used it, work absolutely great then second month I couldn’t even purchase tickets and calling customer service it’s like pulling teeth, you get almost nothing from these people.
No iPhone x support? 1/5
This app will be great if it had iPhone x support. I pay so much money for a monthly the least they can do is update this app..
Please add Touch ID for login 3/5
Love where this app is going. Please make it easier to login with Touch ID when you open the app. Also, it would be great to have a quick checkout for favorite combinations. Thanks!
iPhone X compatible 1/5
Cmon, w/ the iPhone X update, what is taking y’all so long?
Please update for iPhone X support 3/5
Manage favorite trips? 2/5
Can someone please explain how to manage the favorite (star) trips. Its not very clear how to edit or set what trip gets starred.
This app is useful but not very intuitive.
Convenient , won’t accept my Apple Pay 3/5
App is convenient, but when it’s time to pay, rejects , forces me to enter a new card no.! Fix this now!!!
Eliminate he need for an account. It’s a joke. You sent me an email saying I can only move the app to a new phone two more times. This is ridiculous. Why are you tracking this. You use Apple Pay. That’s all the info you need. It’s 2017.
Apple Pay error 1/5
Cannot pay via Apple Pay and app isn’t updated to iPhone x
Great app! 5/5
By Wu tang for ever
Works perfectly and is super easy to use.
By Tarrytown 7
Works fast and efficiently each time and every time. A years use with no problems. Just remember to keep your phone charged.
By Stopper and shopper
It worked great but me time. Now it just constantly hangs... very frustrating.
Removed Apple Pay for some reason 2/5
Why would you remove it? Please bring it back. Just do this one small thing to benefit your customers. Thanks.
Do not trust!! This app is unstable!! 1/5
This app just lost all my info. The $300 I just spent on a monthly just went out the window. Not cool. Now I have to purchase a ticket on the train? Thanks for stealing my money MTA!
still does not work with applepay 2/5
By Satyricon jr
it says it does, it thinks it does but it doesn’t.
give unhelpful error message, charges your card, doesn’t give you a ticket
been like this at least a year, telling them didn’t help
Functional, needs some work 3/5
App basically does the job. Needs to be combined with Train Time.
One pet peeve: If you activate a ticket and then switch to some other app, then try to return to the app 5 mins later to show your activated ticket, the app rewinds to its home screen and it takes quite a few taps (and time) to get back to your activated ticket. While the conductor is waiting. There should be no need to rewind!
How about an option to put an activated ticket into your iPhone Wallet?
App Doesn't Work 1/5
As others have indicated the app simply doesn't work as it won't accept payment. I would avoid until it's fixed.
Repeated charges no tickets! 1/5
I entered my credit card information 5 times and kept getting error messages. My card was charged 5 times but no tickets received. Terrible app!
No value at all 1/5
I try to use Apple Pay. Ticket never ever gets processed. Apply pay works on everything else for me. Total incompetent agency!
Awful system 1/5
System makes no sense that you can’t access unused tickets and MTA employees won’t accept screenshots of unused barcodes. Total morons forced me to buy a second ticket on the train.
Could really use some UX design 1/5
One star for allowing ticket purchase. However, design leaves much to be desired. Also, half the links or functions don’t work.
Could be so much better 3/5
By Matt D510
MTA app is a big step forward, but desperately needs some quick and simple improvements:
- App only keeps ticket active/live for 5-10 minutes, but you need to show tickets multiple times on most trips. Why not keep tickets live for 30 min so you don’t have to reload the ticket multiple times in your trip?
- As noted by others, schedules should be integrated into 1 app. There’s no need to toggle between multiple apps. Favorite trips, notifications and track information should be right at your fingertips.
You might also consider:
- Integrating into Apple Wallet to speed pulling tickets up for conductor.
- Enable location services to automatically activate ticket whenever you are on train line. This would save conductors lots of time as riders open app and wait for the app to activate their ticket.
useful app, but 3/5
Watch your credit card charges. I downloaded it without glitch yesterday; when I punched in my credit card to buy my first ticket, I typed the wrong CVV code, and the card was rejected. I typed it correctly the second time and it went through. Astoundingly, I was charged twice for the one fare. I called MetroNorth (511) and have gotten it straightened out.
more expensive 3/5
Almost a great idea except that ticket prices are more expensive $2 extra for round trip (local to Stamford) and an extra $30 for the monthly pass (app charges $100 vs $71 at the train station ticket machine)
App makes my life and commute much easier
DONT DOWNLOAD 1/5
this app will let you buy tickets then now work when you want to use them, then stuck buying another ticket. Don't use this app !!!!
MNR TrainTime button does not work 3/5
By -Miguel G
The eTix app is very convenient and works well in most instances. However, ever since MNR TrainTime 3.0.0 was released, the TrainTime button prominently at the bottom of the home screen in the eTix app no longer works.
Clunky, confusing, outdated 1/5
One of the biggest problems with this app is that any time that you restore your phone, you might lose your ability to log in and thus your ability to access your tickets (and the money you paid for them). You can only reinstall the app 3 times in 4 months - even on the same phone - and for no practical reason. The app is also clunky. The MTA has another separate app to check train time. Why?
Pretty good 4/5
Had a problem, but I set up a new account which fixed it.
Monthly ticket forces brightness to max level 1/5
Using this app should respect users brightness settings for their iPhone.