App Doesn't Work 1/5
As others have indicated the app simply doesn't work as it won't accept payment. I would avoid until it's fixed.
Repeated charges no tickets! 1/5
I entered my credit card information 5 times and kept getting error messages. My card was charged 5 times but no tickets received. Terrible app!
No value at all 1/5
I try to use Apple Pay. Ticket never ever gets processed. Apply pay works on everything else for me. Total incompetent agency!
Awful system 1/5
System makes no sense that you can’t access unused tickets and MTA employees won’t accept screenshots of unused barcodes. Total morons forced me to buy a second ticket on the train.
App will lock you out if you log in too many times. Customers have had issues purchasing monthly tickets using this app.
Could really use some UX design 1/5
One star for allowing ticket purchase. However, design leaves much to be desired. Also, half the links or functions don’t work.
Could be so much better 3/5
By Matt D510
MTA app is a big step forward, but desperately needs some quick and simple improvements:
- App only keeps ticket active/live for 5-10 minutes, but you need to show tickets multiple times on most trips. Why not keep tickets live for 30 min so you don’t have to reload the ticket multiple times in your trip?
- As noted by others, schedules should be integrated into 1 app. There’s no need to toggle between multiple apps. Favorite trips, notifications and track information should be right at your fingertips.
You might also consider:
- Integrating into Apple Wallet to speed pulling tickets up for conductor.
- Enable location services to automatically activate ticket whenever you are on train line. This would save conductors lots of time as riders open app and wait for the app to activate their ticket.
useful app, but 3/5
Watch your credit card charges. I downloaded it without glitch yesterday; when I punched in my credit card to buy my first ticket, I typed the wrong CVV code, and the card was rejected. I typed it correctly the second time and it went through. Astoundingly, I was charged twice for the one fare. I called MetroNorth (511) and have gotten it straightened out.
more expensive 3/5
Almost a great idea except that ticket prices are more expensive $2 extra for round trip (local to Stamford) and an extra $30 for the monthly pass (app charges $100 vs $71 at the train station ticket machine)
App makes my life and commute much easier
DONT DOWNLOAD 1/5
this app will let you buy tickets then now work when you want to use them, then stuck buying another ticket. Don't use this app !!!!
MNR TrainTime button does not work 3/5
By -Miguel G
The eTix app is very convenient and works well in most instances. However, ever since MNR TrainTime 3.0.0 was released, the TrainTime button prominently at the bottom of the home screen in the eTix app no longer works.
Clunky, confusing, outdated 1/5
One of the biggest problems with this app is that any time that you restore your phone, you might lose your ability to log in and thus your ability to access your tickets (and the money you paid for them). You can only reinstall the app 3 times in 4 months - even on the same phone - and for no practical reason. The app is also clunky. The MTA has another separate app to check train time. Why?
Pretty good 4/5
Had a problem, but I set up a new account which fixed it.
It’s adequate and largely reliable 3/5
Kind of ugly and clunky, but totally works. And, for the first time, this update didn’t log me out—THANK YOU for that.
Monthly ticket forces brightness to max level 1/5
Using this app should respect users brightness settings for their iPhone.
Security Breach 1/5
By NewNetworking guy
Etix allowed flor 2 transactions that were unauthorized to my account. They didn’t notify me of the transactions like they normally do and the only way I found out was through my bank notifications. I’ll not be using this app again.
Helpful app - much UX needed 3/5
- Monthly ticket should not need daily activation! Should be by default first screen you see after first activation. (3 taps now)
- link with mail & ride account
- Group with schedule app.
- fix UI. Most users go to the same place after opening the app, that should prob be their home screen.
Payment problems 1/5
I can only use Apple Pay with success. When entering the credit card details directly, it doesn't work. I had similar problems as others where the charge shows up as pending, but there's no actual ticket in the wallet. This has been an issue for months. Once the tickets are on the app, it seems to work fine. It's that pesky paying for your ticket piece that's troubling.
Forced to use 1/5
It’s absurd that they make you use the app to buy tickets - they actually removed the ability to buy tickets online to boost their stats of how many people use their expensive-to-make app. Shameless
Easy to use but... 2/5
The app is easy to use for buying tickets. It has a simple interface which is good for something that's just supposed to buy tickets for the train... but why the hell do they include a train time button that just brings me to the App Store to then open another App. It's ridiculous, just put the train schedule in the same App! It can't be that difficult. In fact, I know it's not. Do better MTA, hire a proper developer.
Trash App that steals money 1/5
By Ex Minomonsters fan
Don’t download this garbage unless you want to have your money STOLEN. I purchased a ticket, the stupid app says processing failed and of course no ticket shows up on my ticket wallet. I check my credit card and there’s a pending charge....nice little scam you guys have going on. Fix the app and stop stealing money morons.
This app is amazing! 5/5
Idk why the overall rating is so low! The app is a blessing. Incredibly user friendly and very convenient for a commuter. I love the feature of the ticket activation because it it lets you use tickets only when you activate them. There is also a benefit of getting refunds within 5 minutes of buying the ticket. If one happens to make an error, they’ll most probably catch the error within minutes and can get a refund. That isn’t possible with paper tickets.
Also, and my most fav reason of all, it’s environment friendly and is a huge step head of the digitization of the MTA.
Wish I could give no stars! 1/5
Horrible, useless no info. USE CITIMAPPER. Reinstalled this just so I could share how bad this is with others.
Transaction Errs 1/5
Just lost my funds. Purchased tickets on the app with a transaction error but my card got charged anyway. There’s not even a transaction # I can use to cancel the charge. Now I have no funds to purchase a ticket until the dispute is resolved in 3 days.
Up a creek without a paddle 1/5
Tried to buy my ticket this morning and I kept getting device payment errors. I tried Apple Pay and my credit card with no success. I re-added my cards and it still didn’t work. Needless to say that it appears the payment system was borked. This can’t happen.
Do not get this it doesn't work. I put my money in and one day it just said I have no more tickets and it lost any saved tickets and info I had in the app.
It won't let me buy ticket 1/5
I'm on the train train to buy a ticket as usual, but today the app won't open. The MTA makes enough money to pay a developer so this don't happen. Now I have to deal with the rudeness of the conductor for not having a ticket. FIX THIS CRAP OR GET RID OF IT.
Not working on iOS 11 2/5
I hope somebody is actually reading this. I’ve attempted to buy tickets on my personal iPhone and my work iPhone, both running iOS11 with no success.
After selecting origin and destination stations, the error I receive is “There was a problem processing your request, please try again. HTTP_503”.
Please fix this.
Worse than useless 1/5
I tried buying a one way peak ticket. The app accepted and processed payment but said payment was not completed. No ticket showed up in my app wallet and no history showed. Okay, I thought it was a glitch because I'd just downloaded the app and signed up. I gave it a few hours to refresh and tried again. Same problem. I called my cc company and learned the app put through SIX charges! I only tried twice and got a message that payment didn't complete both times. Now I have to dispute the charge AND I still don't have my train ticket. This app caused me so much extra work. MTA this is shameful.
ZERO STARS IF I COULD! 1/5
Can't sign in. Can't get help. I have two peak tickets I haven't been able to use for weeks. Trying to get tech support is like trying to get God in the phone. DO NOT GET THIS APP! Unless you have time and money to throw away!
Usually reliable until... 3/5
By Bex in the Big Apple
This app has never given me any trouble until today when I tried over and over again to purchase a ticket, one way and round trip, two different cards- only to met each time with an error message that there is an "Error Processing Payment" I suggest attempting to use the app while you still have time to run to a physical machine in case something is on the fritz.
No TouchID!! 1/5
This app gets one star until login and purchases are allowed using TouchID. Who wants to try to remember their username & password when they're hurrying through a station trying to catch their train? And then to have to put in their credit card info as well? Ridiculous. Much easier & faster buying a paper ticket with the vending machines.
Getting better... but still needs work 3/5
Can't buy a one way off peak ticket? Should I just buy a senior since it's same rate? Cmon guys.
Also, how about some 3D Touch love?? - tap and hold the icon to view activated monthly/weekly tickets would be a great feature.
Downloaded & purchased a ticket within minutes 3/5
Not the best user interface but it works. I was able to download the app quickly, select my origin/end station and sign up for an account. My main complaint would be that there's a second app to look up train times, which seems redundant. I typically use NJ transit and their app has both train times and purchasing capability.
No Safari keychain support 1/5
Please add support for Safari Keychain. Support for third party password managers such as 1Password would be important too.
It's a great app but why can't I purchase off-peak tickets?
I'm upgrading from one star to two with Apple Pay. But you need to eliminate your annoying, pointless account requirement.
Can't buy monthly ticket 2/5
What happened? There is no more option for a monthly ticket...
Check your credit card!!! 1/5
This app constantly overcharges me, and I have to wait weeks for them to fix their error. Since they immediately take the money out of my account, I don't have access to it. Once, they charged me for NINE tickets instead of one! They charged me 74.25 instead of 8.25. It's a convenient way to buy tickets but they really need to fix their payment process.
It's alright 1/5
When my phone is dying I can't use it. Every time I'm nervous.
Also I switched my devise to iPhone plus. I can't use on new device b/c I have to wait 3 month before switching. So I carry my old phone just for this ticket app. So inconvenient.
I was expecting reduce fare on app due to less paper and machine.
Just only we don't need to use cash or card after in long line.
Kept trying to open music for some reason
Stupid bug in the app 1/5
There is a stupid bug in the app. They can't recognize the credit card CVV if it starts with 0. This is basically a bug in the code where you should recognize the CVV as a string instead of an integer. Unfortunately I am the unlucky one who has a CVV that starts with 0. Fix your bug MTA. This is freaking stupid and ridiculous.
Good for Tix but add reminders 3/5
Send push notification to monthly card holders on first of each month. Would be a nice reminder to buy a new monthly ticket
DOES NOT WORK - JUST LIKE MTA TRAINS 1/5
Just downloaded the app. It is stuck and will not move... just like the trains!!!
Fix it 2/5
It's great when it works...not at all convenient when it doesn't....
Works well 4/5
It might not be aesthetically pleasing, but it does the job. Don't have to worry about rushing to buy a ticket if you're running late. You don't have to worry about digging for your wallet. It's not hard to remember the three digit security code.
Crashes and does not work 1/5
Cannot buy tickets using this app.
Pay Twice For One Ticket 1/5
It deleted my ticket that I activated before boarding the train after five minutes when I went through a tunnel and my phone lost connection. The app rebooted as if I had never bought or activated a ticket, so I had nothing to show the conductor, but my receipt for my purchase was in my email. So I had to pay twice for the same ticket with this piece of garbage app. Salt in the wound after I shelled out more money- my LIRR train was late to my destination.
Doesnt fix the tracks 1/5
I had high hopes that this extra money generated by the benevolent overlords at the mta would make their service adequate, but nevertheless i can now stand up, crushed by the weight of other passengers and my shattered dreams, on a stalled train for an hour with the date and time moving back and forth across my screen to indicate i just wasted time and money. 1/10 ign