By Hope Aguirre
It says it’s only available in LA and Chicago areas. Why have an app if you’re only available in 2 out of 50 states? Maybe mention that before I waste my time downloading the app and not being able to use it.
Not Available 1/5
The app is so limited (only for Los Angeles and Chicago areas)
Awful! Waist of time doesn’t work! 1/5
By Trusted Blogger
I used ap after being educated about it in the store while shopping. I order most of my Bath & Body products online. Ap worked first few uses and then I started experiencing issues with my reward dollars accurately reflecting my actual purchases (I wasn’t getting credit for every purchase). I reached out to Bath & Body customer service via email and support was AWFUL. I have tons of back and forth emails from customer support asking for info which is clearly stated in previous email communications. This ap could have been a wonderful tool - instead I’m so frustrated I’m going to look for another place to purchase my candles.
Not in my city 1/5
I can't use this app because it not up in my city......yet we have a bed bath and beyond. You need to make this open to all store city locations before launching the app.
I would like to know when the app will be available for the new york area and new jersey. Thank you.
By Ashley Shumway
The app should have way to scan my receipts so when I forget to have them scan my reward card or the app won’t load in the store I can still get the points!
Make a receipt scanner.. 5/5
It would be nice if we can scan our receipts just Incase we forgot to show the cashier our app or our reward card. Just so we can get our rewards points.
I love the app. I’ve already gotten two rewards! I would rate this app 5 stars BUT I mostly shop at bath and body for 3 wick candles and the fact that I’m spending so much money for these rewards but only get an item up to $16.50 is ridiculous. After spending so much money I think I should be able to get a free 3 wick if i want. Please add 3 wick candles to rewards!!
I am from Kuwait 1/5
I can not use this program in Kuwait why
No free product. Cashier informed me that I'm able to scan my receipts from previous purchases to add onto my app. Not true. Kinda disappointed.
Stupid app 1/5
You don’t get anything free for signing up for the app. App only works at certain stores. Can’t see your past purchases or if you are getting the points. They need to a place where you can put in receipts if you forget or the store cant scan your rewards card. They need it to work in all stores and a history.
Only in 2 cities. 1/5
Will hangs my rating when it’s available everywhere!! When can we see it everywhere besides LA and Chicago?? So not fair!
By Hater Aide 76
Bug fix didn’t work. Plus using the freakin app didn’t credit my purchase
Yaaay Rewards 1/5
The app will take a little time to get use to but it’s ok. Unfortunately you only have 24 hours to add purchases the store fails to add. If only the app would remember our password.
It only works in 2 states.... I do a lot of online shopping I'd love to have a Rewards card.....
People relax. This app is only in test mode for Chicagoland & L.A. It works just fine here. It's actually kind of smart to use only a few areas while launching - easier to get bugs fixed and less whining from everyone. So please stop whining! And to expect to get credit for past purchases - ummmmm, no. We've all spent tons of money here I'm sure, but come on, do you really think they are going to give you retroactive rewards based on prior purchases? Just enjoy the fact that you will now be earning rewards going forward. Don't be greedy. Good day
App not available in my area 1/5
Why have an app that’s not available in all areas. I send my hard earned money at the quail springs mall in Oklahoma and I can’t even get on your app. Needs to be fixed ASAP
Can't access wallet reward and click on more kicks me out of the app 1/5
Click on either Wallet or More kicks me out of the app. So I can't access any of my wallet rewards. Need to get this fixed ASAP. I have an iphone6.
I️ can’t give zero stars 1/5
What kind bs is this. The app is Limited in certain areas.
Doesn't work 1/5
Not in my area...
A Day Late and a Dollar Short 2/5
I’m somewhat miffed that it is now that Bath and Body Works is coming about with a rewards program. Practically AFTER countless shoppers as myself have spent hundreds, if not thousands of dollars in buying their candles and body care. What took them so long?
I want credit for my past purchases. I’ve been buying their product in store and online for years and I want credit for it. I also find it suspicious that my entire purchase history gets wiped out each time I place an order - as if they don’t want shoppers to have proof of past purchases. I called and emailed customer service about this, wanting an explanation and they couldn’t give me a straight answer. Shady!!
Also, if this app is simply just going to lead us into the website each time we click to view a product and want to add it to our favorites list, or to place an order for it, then the app is useless. Why have an app if it is simply just going to have the user open up the website? Um, I could have done that on my laptop. Straighten up, B&BW and get with the program. Many shoppers are more likely to place an order via an app than they are through a desktop website.
Life is too hectic and busy to be chasing down rewards and to be re-routed to websites. Make an app that we can place orders with and give us credit for prior purchases. We’ve supported your company for years, it’s your turn to support us.
Account Set-up Issues with Password 1/5
I created my account and then tried to log in and it said my password was incorrect. I know it was correct since I just set up account.
Also, I requested my password reset and I should have received an email, however it never showed up.
Better log in 4/5
Once I’m logged in the app is great. But once I leave the app, I have to re-enter my info to log in ?? Where is the option for fingertip log log in like my other apps.
By Michellebotello 🌀
Was emailed saying I got a free reward for signing up and downloading the app. Constantly checking the "wallet" section of the app and it continually says zero rewards earned, almost a week since receiving that email saying a free reward was waiting for me in the wallet section of the app. Super disappointed.
Waste of time App 1/5
By All the good names are taken 2
Someone did not put much thought into this app. Very hard to use. Hard to get a keyboard. No way to add purchases even if you have a receipt! Promise of free reward is unclear. CustomerCare phone line is always busy.
Minor fixes 3/5
I love the app and how we can get the free items. It annoys me tho because every time I go back into my app (sometimes not closing the app out) it makes me log in again. And I wish they had all products like look them up and not where you had to scan the items to put them on
I guess you lose out on reward points if you forget to scan your rewards card at the store!?!?! No way to scan receipt barcode!?!?
Can we get an update for that??
Limited locations? 1/5
Why give out flyers specifically for this app in areas it is not valid? I made some purchases from an Indiana store where I received a flyer in my bag only to find out it only works for LA and Chicago area stores. So don’t pass it out in areas other than those! Annoying.
Rate 1 1/5
By Lady J22
Don’t like the app because you can’t use it if your location isn’t using the rewards program. I feel that everyone should be able to use it.
What the heck? 1/5
Seriously an app that's only available in the LA and Chicago area? I'm not in po-dunk country, I'm in a highly commercialized shopping area and I'd appreciate an app that works EVERYWHERE. So you have a NEW My B&BW app, where's the old one for ppl like me that don't live in LA/Chicago
My unused coupons were marked as used???? 2/5
I had a couple coupons I was excited to use in the store. When I got to the register to pay, all of my coupons were marked as used. (I hadn't used them..) and the lady said to "just call and they can help you fix the problem." First of all, call who?? Second of all, not super great customer service. She obviously didn't know what she was talking about and they lost a big sale from me. Yikes.
Any updates? 3/5
From the reviews I see I’m wondering if the developer is going to update this app anytime soon....seems like y’all have some kinks to work out still.....
I don't live in Los Angeles or Chicago!!!!! 1/5
When I downloaded the app it required me to put in my zip code and then said the app only works for Chicago and Los Angeles!
doesn’t work 1/5
By Dance is my life123454331
I have created an account multiple times and every time I log in, it says that the account doesn’t exist. I have also tried to reset my password, but I don’t receive the email to reset it like it says I should. I’m very annoyed and confused why the app doesn’t work, but right now it’s a bust.
I would love to use this app but it says it's limited to Los Angeles & Chicago areas. I'm in Arkansas. Why have an app with stores EVERYWHERE, but the app is limited?!?!
Nice app... 1/5
Well, the app is nice. So far, it wouldn't accept my login and password. Had to reset password even though it was my current one I use to shop online. The scanner isn't working to check reviews on products etc...
Would be nice to have a feature to add receipts to the app to earn rewards also in case you're shopping with your phone.
Looking forward to testing it out in store this week. Thanks.
No rewards 1/5
By Love lift
I received an email about receiving a reward if I download the app. I downloaded twice and I have no rewards and won’t allow me to log in. I contacted customer service and it said they will contact me within 2 days and that didn’t happen either. Terrible service for this app and customer service.
Why bother 1/5
By Joker for Disney
Only works in two markets across the United States, what's the use! Very disappointed
If it worked it would be great 1/5
It takes forever to login which is a major inconvenience especially considering you have to log in every time. Yesterday I was that girl at the register waiting almost 5 minutes for it to load. Unfortunately it didn't and now I'm having trouble logging in to see if I even got my rewards!
I am using the same email address and phone number when I shop in store and the Associate scans the barcode on my phone and I am not receiving my points after the first purchase I made when I began to use this app. Also my offers do not scan a the store. Maybe an update to fix all this and it would actually be rewarding to utilize this app
Doesn't work 1/5
After signing up it'll tell you it doesn't recognize your password so you forget password but doesn't send the link. Bad app!
Not working 1/5
Does not allow you to type in information when tapped. Have tried NUMEROUS times!
No free reward for signing up 1/5
So I got this email that if I signed up for their new app I would get a free reward of up to $16.50 "join our new reward program and you will receive a welcome reward just for signing up" hmm well u got nothing. I mean I will still shop there and I'll use the discount codes but what's the app for then and don't tell me you're going to give me something and don't.
So, I reef received a email stating that if I download the bath and body work app that I will receive a reward so I download the app I login and you give me a $100 by zero dollars earned so I'm not understanding how this works as the other customers do I have $100 to spend is that the reward or do I need to spend $100 in order to receive a reward if I have to spend $100 to receive a reward I will say that this app is very misleading and needs to be reported to the Better Business Bureauno information should be vague I don't understand if this is a trick in order to get customers to download the app but if you say that there are rewards available for your customers they're shipping is Consumer fraud
By Kendall Walker
Could not even get passed home screen. Asked for zip code.. couldn't enter anything. App is frozen
Doesn't work! 1/5
After I downloaded the app it won't even let me enter my zip code!
Great app, but coupons and rewards not showing. 3/5
By Asma Yawari
I'm so happy there's finally an app for my favorite store! I only hoped that they counted my purchases from before for rewards, I spend a lot there. But, now my rewards from before aren't showing. I had a coupon for $10 off of $30 or more purchase but now it's not showing, it just completely disappeared.
No reward 1/5
By Sailor when Wendy
Got an email saying get the app and get a reward. I got the app and no reward. The next day I got another email saying thanks and check the wallet for the reward. Kind of like my wallet--nothing there! Where is the reward??
I downloaded the app in hopes of receiving a free reward just as the emailed stated but never got a free reward. The app also has functionality issues, when you tap on email or password it doesn't register your touch immediately. It's also annoying that it automatically signs you out when you leave the app as opposed to keeping you signed in. The app seems like a good idea, but has some bugs that need fixing.
App not working 1/5
Can not go past the first page.... won't allow me to enter my zip????? Launched the app too soon?