They should add a scan to the app and barcodes on the receipts so that we don’t have to call if the receipt wasn’t added and a portion where we can view the day and amount at least so we can verify all transaction are added or even the full receipt can be viewed. Making it easier to keep up with points and receipts. I would love that because my points for some reason always get stuck and not added. Even though they can add it over the phone it can be both ways and easier on customers too
Only works in two cities 1/5
By Uprite Bear
Really? You launch this in just two cities? And your store no longer takes your email address for coupons and mailings? And you no longer give coupons on receipts?
Then the app says put in your email address to be notified when available near you, but won’t take the email address...that you already have in your records? Smh
so annoyed 1/5
for those of you complaining about not getting certain awards. at least the app has come to your area. my zip code won’t let me use the app because i don’t live in california.
Not able to get in 1/5
The app won’t accept my sign on and when I ask for a password refresher it doesn’t send it to me there is no way to delete or be contacted by someone
LOVE B&BW rewards but the app needs work 3/5
I admit I am one of the people sad that it took Bath & Body Works so long to start a rewards program but it’s better late than never, right?! I think it has a TON of potential but it still needs a lot of work. I can’t tell how much I’ve spent or what exactly I’ve earned. I had a $94 order in a store, a $76 order online and another $35 order online yet my app says I’ve spent $65 in total and the only “reward” I’ve earned is a welcome gift for $10 off of a $30 purchase which isn’t an actual reward, but a loyalty program welcome gift. I did use it and that was nice to have, but where are all my reward points? Where are my free gift rewards advertised in the app? I called customer care and they were very sweet but absolutely clueless, stating that this is app is in beta testing and that they couldn’t help me with issues, only pass on my feedback. I think once they have everything polished this is gonna be amazing! Just not there yet.
Not surprising 1/5
Need to spend $75 to receive a reward, has coupons in it, tells you about the deals in store and that’s all
I am mad because this app isn’t set up for my area and I want my reward points for shopping, like come on. Of all places they pick LA to use it first. Really. LA? Why not Houston? That’s where Beyoncé is from. And we don’t want to disrespect queen 🐝, do we? What if all she wants is to set up an account so she can earn points for shopping at Bath and Bodyworks like the rest of us. 😤 I get they want to fix bugs and all, but it won’t even let me in to use the app. They could be making more money, but all they have done is make people upset because they can’t even get in to try it and see if it works for them. Sorry this is long, I just really want my reward points.
Las Vegas 2/5
Hoping this program hits Las Vegas soon. Seeing so many people use this on YouTube and i am dying to try it.
I have 3 stores and he tells me that he does not exist.
Fully functional app 5/5
For those people that are CRYING about not getting credit for their past purchases you guys need to calm down and relax! If you chose to buy their products, that's all on you and not them! This rewards program is only convenient for those who spend a lot of money on their products on a regular basis. Even then, with all that money that they're spending I'm sure a little $14 gift, that they receive every time they spend $100, doesn't really mean anything to them when they're spending that much to begin with! (It's just a little thank you from the company, THATS IT!) It's better late than never honestly. They could have easily made the app like any other regular app, without a rewards program, and maybe that way people wouldn't of been crying as much! And to be honest, it's not like you'll be receiving a Range Rover with all the credit that you'll be getting from buying my their products! LOL
Needs Work 2/5
By Muzic in SoCal
All the app is good for is scanning your “card” and seeing if you earned a “reward”. Doesn’t show your purchase history nor provides you any useful info. Rewards program over all us so so, if you accidentally forget to show your card the only option you have to get credit for your purchase is to return everything and repurchase. BBW needs to do market research on other rewards programs and apps...
This app is useless it won’t even let me start because it’s not available in my area. This is BS. So if your in a major city you can get rewards but if not oh well. This is not fair at all. What about us living where minimum wage is $7 still who needs the savings???? Oh well forget them the should have been born in Chicago. So to the reviewer who complained about past purchases rewards at least you get one. They don’t even send coupons every time I order online which should be mandatory to increase sales. Sad and annoyed that I wasted data to download an app that’s only useful to some people but not all.
Can't get it to work 1/5
Downloaded the app, created a password. Every time I try to get in it won't acknowledge my password. When I use 'forgot password' it says I should have an email, which never comes.
What a joke 1/5
This app is ridiculous. It never works inside the store and the cashiers always tell me I can add my barcode later. You can not. I have been all over this app trying to add my barcodes. Don’t waste your time with this app. Might be better if you allowed my customers to input a phone number at the register line every other store in America. I just deleted it because it’s just a waste of time.
The Best thing from B&BW ever! 5/5
I just love my app! I’ve earned a total of 15 rewards. It is simple to use.
I’ve been shopping in your stores since 1999 and it all started with a friend bringing me a hand soap as a hostess gift.
My entire house is fragranced by candles, room sprays, wax tarts and especially wallflowers in every room.
Whether I am gifting Signature Fragrances or Aromatherapy I can always find a fragrance that makes the perfect gift.
This app is amazing. I know get rewarded for my shopping. Thank you Bath & Body Works!
Adding Receipts 4/5
By Forgot to ask them
The app works great, however, it would be very nice if there was a function where we could enter the receipts ourselves into the app. Sometimes the people checking me out forget to ask for my code so I am unable to get points.
Missing and Duplicate Rewards 2/5
This is a great idea. However, the gives duplicate rewards that I have already redeemed. Also, I have not received my rewards for the last Five purchases I’ve made that equaled out to 75$ plus on each purchase except 1. They said they are working on this, but I feel like they should be able to issue out missing awards through email when the tracker is not working.
What’s with the locations? 1/5
By Wee wildly winkie
No other retailer with rewards has a location limited rewards system. That in and of itself makes zero sense except to exclude your customers. Review and revise these things before finalizing them..
By Hope Aguirre
It says it’s only available in LA and Chicago areas. Why have an app if you’re only available in 2 out of 50 states? Maybe mention that before I waste my time downloading the app and not being able to use it.
Not Available 1/5
The app is so limited (only for Los Angeles and Chicago areas)
Awful! Waist of time doesn’t work! 1/5
By Trusted Blogger
I used ap after being educated about it in the store while shopping. I order most of my Bath & Body products online. Ap worked first few uses and then I started experiencing issues with my reward dollars accurately reflecting my actual purchases (I wasn’t getting credit for every purchase). I reached out to Bath & Body customer service via email and support was AWFUL. I have tons of back and forth emails from customer support asking for info which is clearly stated in previous email communications. This ap could have been a wonderful tool - instead I’m so frustrated I’m going to look for another place to purchase my candles.
Not in my city 1/5
I can't use this app because it not up in my city......yet we have a bed bath and beyond. You need to make this open to all store city locations before launching the app.
I would like to know when the app will be available for the new york area and new jersey. Thank you.
By Ashley Shumway
The app should have way to scan my receipts so when I forget to have them scan my reward card or the app won’t load in the store I can still get the points!
Make a receipt scanner.. 5/5
It would be nice if we can scan our receipts just Incase we forgot to show the cashier our app or our reward card. Just so we can get our rewards points.
I love the app. I’ve already gotten two rewards! I would rate this app 5 stars BUT I mostly shop at bath and body for 3 wick candles and the fact that I’m spending so much money for these rewards but only get an item up to $16.50 is ridiculous. After spending so much money I think I should be able to get a free 3 wick if i want. Please add 3 wick candles to rewards!!
I am from Kuwait 1/5
I can not use this program in Kuwait why
No free product. Cashier informed me that I'm able to scan my receipts from previous purchases to add onto my app. Not true. Kinda disappointed.
Stupid app 1/5
You don’t get anything free for signing up for the app. App only works at certain stores. Can’t see your past purchases or if you are getting the points. They need to a place where you can put in receipts if you forget or the store cant scan your rewards card. They need it to work in all stores and a history.
Only in 2 cities. 1/5
Will hangs my rating when it’s available everywhere!! When can we see it everywhere besides LA and Chicago?? So not fair!
By Hater Aide 76
Bug fix didn’t work. Plus using the freakin app didn’t credit my purchase
Yaaay Rewards 1/5
The app will take a little time to get use to but it’s ok. Unfortunately you only have 24 hours to add purchases the store fails to add. If only the app would remember our password.
It only works in 2 states.... I do a lot of online shopping I'd love to have a Rewards card.....
People relax. This app is only in test mode for Chicagoland & L.A. It works just fine here. It's actually kind of smart to use only a few areas while launching - easier to get bugs fixed and less whining from everyone. So please stop whining! And to expect to get credit for past purchases - ummmmm, no. We've all spent tons of money here I'm sure, but come on, do you really think they are going to give you retroactive rewards based on prior purchases? Just enjoy the fact that you will now be earning rewards going forward. Don't be greedy. Good day
App not available in my area 1/5
Why have an app that’s not available in all areas. I send my hard earned money at the quail springs mall in Oklahoma and I can’t even get on your app. Needs to be fixed ASAP
Can't access wallet reward and click on more kicks me out of the app 1/5
Click on either Wallet or More kicks me out of the app. So I can't access any of my wallet rewards. Need to get this fixed ASAP. I have an iphone6.
I️ can’t give zero stars 1/5
What kind bs is this. The app is Limited in certain areas.
Doesn't work 1/5
Not in my area...
A Day Late and a Dollar Short 2/5
I’m somewhat miffed that it is now that Bath and Body Works is coming about with a rewards program. Practically AFTER countless shoppers as myself have spent hundreds, if not thousands of dollars in buying their candles and body care. What took them so long?
I want credit for my past purchases. I’ve been buying their product in store and online for years and I want credit for it. I also find it suspicious that my entire purchase history gets wiped out each time I place an order - as if they don’t want shoppers to have proof of past purchases. I called and emailed customer service about this, wanting an explanation and they couldn’t give me a straight answer. Shady!!
Also, if this app is simply just going to lead us into the website each time we click to view a product and want to add it to our favorites list, or to place an order for it, then the app is useless. Why have an app if it is simply just going to have the user open up the website? Um, I could have done that on my laptop. Straighten up, B&BW and get with the program. Many shoppers are more likely to place an order via an app than they are through a desktop website.
Life is too hectic and busy to be chasing down rewards and to be re-routed to websites. Make an app that we can place orders with and give us credit for prior purchases. We’ve supported your company for years, it’s your turn to support us.
Account Set-up Issues with Password 1/5
I created my account and then tried to log in and it said my password was incorrect. I know it was correct since I just set up account.
Also, I requested my password reset and I should have received an email, however it never showed up.
Better log in 4/5
Once I’m logged in the app is great. But once I leave the app, I have to re-enter my info to log in ?? Where is the option for fingertip log log in like my other apps.
By Michellebotello 🌀
Was emailed saying I got a free reward for signing up and downloading the app. Constantly checking the "wallet" section of the app and it continually says zero rewards earned, almost a week since receiving that email saying a free reward was waiting for me in the wallet section of the app. Super disappointed.
Waste of time App 1/5
By All the good names are taken 2
Someone did not put much thought into this app. Very hard to use. Hard to get a keyboard. No way to add purchases even if you have a receipt! Promise of free reward is unclear. CustomerCare phone line is always busy.
Minor fixes 3/5
I love the app and how we can get the free items. It annoys me tho because every time I go back into my app (sometimes not closing the app out) it makes me log in again. And I wish they had all products like look them up and not where you had to scan the items to put them on
I guess you lose out on reward points if you forget to scan your rewards card at the store!?!?! No way to scan receipt barcode!?!?
Can we get an update for that??
Limited locations? 1/5
Why give out flyers specifically for this app in areas it is not valid? I made some purchases from an Indiana store where I received a flyer in my bag only to find out it only works for LA and Chicago area stores. So don’t pass it out in areas other than those! Annoying.
Rate 1 1/5
By Lady J22
Don’t like the app because you can’t use it if your location isn’t using the rewards program. I feel that everyone should be able to use it.
What the heck? 1/5
Seriously an app that's only available in the LA and Chicago area? I'm not in po-dunk country, I'm in a highly commercialized shopping area and I'd appreciate an app that works EVERYWHERE. So you have a NEW My B&BW app, where's the old one for ppl like me that don't live in LA/Chicago
My unused coupons were marked as used???? 2/5
I had a couple coupons I was excited to use in the store. When I got to the register to pay, all of my coupons were marked as used. (I hadn't used them..) and the lady said to "just call and they can help you fix the problem." First of all, call who?? Second of all, not super great customer service. She obviously didn't know what she was talking about and they lost a big sale from me. Yikes.
Any updates? 3/5
From the reviews I see I’m wondering if the developer is going to update this app anytime soon....seems like y’all have some kinks to work out still.....