They asked 2/5
By Beau Sweetwater
Intermittent service, phone support barely speaks English, must be making a sh**-load of money. Definitely got worse since being bought out. Gave two stars because the little time all is well it's almost like a reliable cable company. If I had a decent option I'd jump on it. Fortunately for them, no fiber optics available.
By BBR FL
I see developer responses to the 4 & 5 star ratings but not much of anything on the real life complaints
Tv app 5/5
By Jennifer June J
This app is great bhn app to pay my bill, but the spectrum app is horrible! Spectrum fix your app please
Easy to use and convenient!
Awful old design 1/5
The lack of functionality and old design really kill this app. I literally use it for nothing and use the web instead. It's that bad.
They always say my password or username changes 1/5
I don't get notifications of any changes to MY account that I DID NOT make . One time my password some how changed completely and now again I am having the same issue when I have NEVER changed my password . I never receive verifications to changes to my account .. doesn't seem like a secure network to me. Going to have to find a more secure provider .
Great App 5/5
This app is so easy to use and convenient. Right from my couch I can refresh the equipment and getting running properly again without setting on the phone waiting for customer service! perfect!
So so 3/5
App good. Service, not so much.
No work for me 1/5
By Krgamer(XBOX PLAYER)Gamer
I tried to login but nothing a passport in my username no Mach tried to call but nobody fix my problem
I wish I could give this zero stars 1/5
Not only is the service terrible, the app support is next to nothing, customer service doesn't answer, the wifi hotspots are non functional. Back to AT&T we go. I really wanted to like them, but they are just not reliable. In the wake of the largest hurricane florida has seen, spectrum is still without service days later...phone is off the hook, while AT&T never lost service. That sealed the deal for me. I want security and stability, especially during an emergency. Spectrum isn't it.
Jorge and BHN App 5/5
Great app. Lets me control everything from my phone or tablet no matter were im at! Keep it up Bright House Networks
By Jack D Walker
Best WiFi/Cable/Internet provider! Might be a little pricey but most reliable by far compared to the others.
Love it 5/5
Very easy to use and browse through it
This app is great! 5/5
This app comes in handy, and is easy to use. I can pay my bill within seconds and hassle free. I love it.
I have two accounts, this company for 5 plus years service does not work, freezes and stops up to hours. Repair supervisor came out early when I was not yet home, threatened my wife. Paying full price for no service or none?
Bright House to Spectrum I was forced to change to. Same zip code and area for the same price the CUTOUT 80 channels from the 200 or so that I had for 5 plus years!
New tier levels same price but huge cut in programs!
Guess would be online more with satellite?
BHN app 1/5
The app does not work when away from wi-fi. I never pick up any networks when away from home :(
SOOOO NOT IMPRESSSED 2/5
Coming from xfinity n verizon out of State, (ma). I was sad to hear brighthouse had still cornered tampa market, but then said id give it a shot seeing as its 2017 and my 60 year old mother has even "A faster download speed" than you guys on the computer. Also whats with the "Log-in anywhere with our everywhere hot-spots that u cant get into with your login clearky states BHN SECURE (nope!, so secure even your own user can't log u in unless your fairly close to home. I do like that u can see the billand the interface is nice concept. Just wished thered be a better and more direct way to figure out that why? N how to? in all areas. ALSO WHY DO I NEED A WIFI EXTENDER IN LESS THAN 1000 sq feet. Id like to actually pay more n go back to verizon ot xfinity
Spectru is BAD! 2/5
I pay Spectrum $140+ a month for Internet and cable tv... I use their My Services to pay my account ever month and I have their wonderful app on my iPhone 5s and I can not access BHSN in Brooksville, Fl. I have called many times for assistance and support just blows me off... nothing works as designed and there is no assistance..! Profile is installed but it will not work. NO HELP AVAILABLE FROM SPECTRUM OUT OF TAMPA FLORIDA.
My BHN 5/5
By B be me
This app and service was convenient and incredibly helpful in trouble shooting the wifi network. There is usually no problems with the net service. It's the best I've ever used. But electronics aren't prefer. Was having problems connecting to the wifi, but through the app, and with the press of a button, my wifi was restored very quickly. Thank you BHN!
Wish all utilities had an app to pay with 5/5
Easy to pay your bill
Could be better but i only use it to pay my bill lol
Limited functionality 2/5
The app had Limited functionality and customer service is less than stellar
No mobile wifi 1/5
By don't like spectrum
I would give them a zero, but the lowest is 1.I was told I would be able to receive wifi for my cell, it doesn't happen.
I wish Comcast was in the area I'm living in.
Good app 5/5
Great app; no problems!
Excellent apparently I'm the only way to get the best network.
Billing Issues 1/5
I had called to have auto pay set up on my new debit card as my previous card number was compromised. I am not sure why it was not set up.
Really Good 5/5
I am very pleased with thi app. Easy to go to BHN. Only needs to be a little more stable and not cut you off at times and take you out the site for no reason. Otherwise, as I said, quite good !!
Why does the app need a wifi connection to work? I don't see how my LTE data is not enough for the app to open up. It's stupid.
Doesn't work 1/5
By Brew Trey
I can't sign in. Every time I try it says "one moment" then does nothing. I've tried uninstalling and reinstalling and still doesn't work.
Touch ID would be nice 2/5
As an "advertised" high tech company Touch ID should be a sign in option.
Muy buena 5/5
By Cambusha Marin
Me gusta esta app me hace más sencillo el pagar mi cuenta
Reset router through app 5/5
By Joe physical therapist
Easy solution without needing service help!
BHN Secure hotspot profile 3/5
By Joe Finley jr
the hotspot won't verify the profile tried to login so many times even verified my the account and it's not verifying the certificate for the wifi hotspot so I can connect automatically without having to keep signing in please fix soon
This app. 5/5
Rectum cable services who acquired brighthouse in my area is the worst company I've ever had. They charge criminal prices for crudy service.
Excelent app 5/5
Facilitates when paying bills
Ok if it ever works 1/5
By Captain Teo
Most of the time it won't log me in. Love how these asshats charge to get a bill when their app and website don't work.
Nice and easy 5/5
Very convenient so that I don't have to make a call into customer service. And it works.
This app is very user friendly and easy to use.
The Worst 1/5
Why having an application where you can record remotely but can not watch from mobile. If there's a way, please advise. 👼🏼ƸӜƷ✫✫✫
Performed as promised 5/5
By Bob's Complete
Everything is exactly as promised. On time installation accurate pricing and internet speeds slightly better than advertised I replaced my FIOS and the picture quality is equal to FIOS. Thanks
Great app 5/5
Such a great app makes brighthouse/spectrum so much easier to use.
Nice App 5/5
Very convenient and easy to use I can keep tabs on what I owe and even pay the bill through this App.
By Vincent Richardson
Spectrum formally bright house 2/5
Half of this app does not work the way it should and the speeds are slower than but it's bright house and we all love bright house much better then Fios.
But now it's spectrum, lost the nice company to deal with, so now the slower speed and apps that don't really work, just lost its appeal
Worked for me
Great app 5/5
Easy to use and pay the bill with
By Fullycharge elite
Awesome app, makes it so convenient.