Spectrum should be ashamed of themselves for robbing people for service that they have the monopoly on. I am so disgusted with spectrum my bill goes up by $10 almost every month for absolutely nothing the service they offer is inferior but their fees keep going higher and higher. I am researching other options as I
Too expensive! 1/5
I only have WiFi and it’s expensive
You introduce new customers with a package deal then you bleed them dry
Can’t even have tv channels or land line it’s not affordable! Shame on you spectrum! That’s why your losing customers. Especially now that you have increase your employees salary!
Good but not there yet 4/5
I am glad to finally be able to pay my bill on my phone but I wish the app would remember my log in and payment information. Most of my other apps do that with finger print id.
Give me a good reason why my bill keep going up with out notice or letter or call or email msg or something since last year after huricane damage the signal. After the hurricane and after they fix the signal it does not matter i cannot contact or even spoke to a person if i call so many time. My bill keep going up saying plus charge if i talk or call center help me. How they can help me or how i can talk if that they or few days or week the line dnt have signal and its only talking machine. the bill i only pay before hurricane i think its $140 then when theres a hurricane my bill is $155 because they said i got charge for calling ang call center help you get charger. Now with out notice again again my bill up to $158 ????????
Rising prices for same average service 2/5
Our monthly billing continues to rise for the same average, and sometimes below, service. Do not understand the reason for overpriced internet service? Guess it is to make up the difference for not subscribing to cable tv... Data transfer is one of the least expensive services to provide but cost the most, just like cellular texting and VOIP. No reason to charge so much for a single internet service.
By Lucifer the morning star
Price is to high... but all my area has to offer
5 star Customer service 5/5
By That kid 123
Best customer service and better than the rest
I’ve been disappointed w/Spectrum,I’ve had channels drop in middle of shows,my upstairs box still seems to show different channels then downstairs,I don’t get half the channels I got w/Direct TV (for my son who is 3)...that you guys make us pay for!! And my internet is extremely SLOW!
Touch ID would be nice 3/5
As an "advertised" high tech company Touch ID should be a sign in option.
Login should be visible while logging in.
Would like to watch DVR when away from home.
Billing = Payment List? 1/5
A billing section should show both credits and debits! Why can’t I see what I am being billed in the billing section? Please adjust and send a new update.
Picture and sound 4/5
There are times when the sound comes out while the picture stop playing. Why? Plus it shows you increased my bill for $5.30 why?
Brighthouse was a great company I have had them for many years never any issues now every month there’s something on my bill a new charge my bill went from being $131.00 all the way to $196.00 within the last year this company is a ripoff
Payment method 1/5
Need to be able to save a payment method and schedule automatic payments
High payment 1/5
My payment went up by 10.00!!!
By Faith Terrell
Internet goes out several times a day. Never any apologizes or reasons why. It would be great if you could get this together. There should be a discount for every time the internet goes out. I pay you for 24 hours you should reimburse me if I only get 22 or 23.
Not very good customer service!! 1/5
By Girl who loves God!
In the 10+ years I have had service, I’ve never received a call about making my payment. I ALWAYS MAKE MY PAYMENTS. This month I am late and I get a call from one of your employees telling me I need to make a payment or my service with be disconnected!?! I am already paying a ridiculous amount for my cable and internet and now after that call, I will be exploring options with other providers.
Spectrum Internet Support 5/5
Lawrence was my phone technician for updating my WiFi username and password. He went above and beyond, offering assistance with changing my logon/password, and telling me about the MySpectrum app which has made a huge difference in enabling me to change my username/password on my own. Lawrence was friendly and thoughtful and a great asset in providing excellent customer service for Spectrum!
Limited functionality 1/5
The app has limited functionality and customer service is less than stellar. I can only manually troubleshoot issues with boxes or DVR. Internet service is constantly out although repeated calls for technical support and technician service calls mediate the problem temporarily for the same issue to recur. I can not use the feature in the app to troubleshoot internet issues. App is mostly useful to pay my bill.
Really awesome app 5/5
By Rosendo Cardenas
Charter spectrum has made it easy to pay your monthly bill with this app I highly recommend.
Carlos Ixtos 5/5
By RD la voz del amor.
It’s a great application, less time to make my payment and fast to deal with, thanks and I enjoy it.
Pesimo servicio para lo que roban 1/5
El servicio es deprimente tomando en cuenta el precio que cobran a su antojo sin respetar el acuerdo,,, si no se cambia de proveedor es porque no hay otra compañía que brinde el internet en esta zona
I’m shocked!! 5/5
This is way easier that calling or using the actual website.
High bills 1/5
By jasmir kearney
The monthly bill is outrageous now that it’s spectrum Brighthouse was way more reasonable
Too much 1/5
I need a plan that does not cost me so much can someone help find a solution I have called twice and did not get much help
Also ask that they correct name on this sight and still has my husbands name who has passed away
Easy access 5/5
By Vivienne Stephanie
Simple easy access to your account
Lousy service 2/5
I am only getting 1/20th of speed.
I have been waiting since November 6th for Spectrum to connect their new cable they installed. Had a serviceman come out twice in November and December to hook it up and it wasn’t done. He informed me that his Supervisor would personally come out. Nothing !!!!!
Getting 3 mb/s and paying for 100mb/s is Criminal !!!!!!!
Price is going up without any notification or arrangement
Good but 3/5
I will be more easy for me if the app would save logging credentials and not taping every time
Spectrum is the worst 1/5
By disgusted in longwood
These guys are the worst. Only one offered in our area. No customer service at all. Tried to upgrade and had to ask the tech to leave my house. So rude. Terrible terrible awful company.
About Time 5/5
Been waiting fir what seemed like forever for Charter Spectrum to get an app to pay bills with. So far I really love it. Definitely convenient for me. I can pay my bill now as soon as my check hits my bank. Way to Go Charter Spectrum!!
For what I get, I am satisfied 5/5
Good Product, Fair Price, Great 24 Hour Service, Quick House Calls when Necessary ....these guys are the “Amazon” Of Cable. After 35 years of Service, I am satisfied.
Satisfied customer 5/5
So easy, especially when paying the bill.
DVR Recording and Spectrum Tv app 4/5
By Bama Dr Feelgud
Charter has been around toooo long to have not developed a cable box designed to to record, at the minimum, 5 shows and continue to watch whatever program you want like their competitors Direct TV and Dish Network . However on the flip side, it’s so satisfying to be able to watch your programming during inclement weather. As far as the TV app, why are we limited on channels to watch away from your home???? Direct TV allows you to access all subscribed channels!!! Don’t let a sometimey cable network (Direct Tv) outshine Spectrum Services
Too many rate increases 1/5
Increased me twice in 6 months, I don’t think so, I’ll be canceling
Needs work 1/5
I gave one star because it doesn’t store your card information and the scan option doesn’t work.
Watch your bill! 2/5
Service is pretty good but you have to watch your bill like a hawk. It climbs and they nickel and dime you!
Not Happy 1/5
Your prices keep going higher and higher and without notice as to why ,, I used to be happy with you , now I’m no longer happy!!!!
Late payments 3/5
When your late u still should be able to put half a payment on the app
I love being able to pay my bills and have total control of my account all in one app.
Constant Crashing 1/5
Constantly keeps crashing when trying to log in!
By Biggy n loco
Big mistake to have change to this company, should of stay with Bright House, when they change to spectrum, a sales person from spectrum said it would be better, turns out she lied, than when I was with BHTV, I would of been grandfather in with Spetrum😒😖
Not working 1/5
Internet not working right connected sometimes
I rarely get to watch a full movie without it turning off, usually near the end, saying it can’t play the movie. Particularly annoying when I’ve purchased the movie but can’t see the ending or if I can’t fast forward and must just watch the whole thing again and it cuts off again before the ending. It’s really upsetting that I have purchased some movies and NEVER saw the ending. Many times the guide, on demand or menu don’t work making it tough to watch anything I want to watch. The only thing I have found good about this service is the Wi-Fi.
Hate them 1/5
Worst company ever. The customer service is awful
New app options pls 3/5
I’d like an option for chat within app and not have to go into safari and sign into my account again.
Maybe a quick view version of my bills. Ex. 167.17 due 01/24/18 ... 176.27 due 02/24/18 ... 180.00 paid 02/05/18 etc. Instead of pulling up a pdf and zooming in.
Poor device 1/5
By Nanny Cosmo
From bright house to Spectrum service is always terrible Internet never works cable blacked out stations always has to be rebooted phone service is always no wine available can we do to move back to New York so I can get Comcast I’m sure they’ll be better though and by the way we have had so many people come to our home and tell us well you just live in a bad area that is what your representatives tell us and meanwhile all you do is raise your prices for the terrible service thank you but no thank you
Bad wifi 1/5
The wifi wavered off and on. Very aggravating. Called and they fixed it. Worked for one day. Now it’s out again. Thinking about going with AT&T.
My cable 1/5
After the first year the price went up a lot and they say there’s nothing they can do about it.
Not satisfied. 2/5
What’s there to enjoy? My tv service randomly cuts out at the same times every day, and my bill keeps going up. The end is near.