App won't refresh plans changes 1/5
App won't refresh plans changes
Ride lines 2/5
3 fast pass limit in one day is no good. Spending over $100.00 to spend in line for 1 hours is ridiculous.
Also, the drinks and food are awful and extremely pricey.
I bought a slushee outside the avatar ride that was to tart and sweet I dumped it in the trash.
Later on that evening I wanted a coffee so I stopped at one and ordered elephant ears. When I got it I asked the lady what is this? She replied an elephant ear. I thought I was ordering an elephant ear that I get at a fair.
Ok app 3/5
By jetblue pb
Who thinks its a good idea to start with “maps”??
Ride broke down 3/5
Ride broke down and there was no communication during this time. We’re left on the ride for over 40 minutes. Also, we had to stay on the bus at our bus stop for over Thierry minutes because of an accident report. Lack of communication from employees and they’ll were not polite.
Not very user friendly as you would expect 3/5
Gave me so much trouble during the visit. Each time you go to the app and try to do something you have to login. And there was much trouble with fast pass activities. Lot of the time it said to try again when I try to change something. Though it is convenient to have the app it’s not up to the easy usage of lot of apps.
Great Help 5/5
By Axel Isael
Easy to use, is like your personal assistant.
Kills your battery 1/5
Highest battery usage rate (39%) even with GPS tracking limited to only when app is in use. Otherwise great. Bring a battery charger with you to make it a full day at the park.
Doesn’t load to park location despite allowing. Wait times aren’t synchronized with park displays
Disney app 5/5
Great app, especially when it gives you directions, wait time, restaurants and more at your fingertips.
Not state of the art 1/5
By this trip 2017
Much room for improvement on this. You can’t change dining reservations easily. It says it’s too close to the time even though it’s several hours prior. You end up having to call customer service. Also risky to try to book a different restaurant or fast pass as you will lose your current reservation and then might lose the new time. Doesn’t give clear info on dining plan options for quick dining options or what restaurants serve breakfast. When you pay big money for a dining plan you need to have clear info on options.
Would love a countdown option!! 4/5
We are very excited about our upcoming vacation and would love to have a countdown option that texts or emails to remind us how many days until the arrival. Maybe in increments of 5 or 7 days? Making plans so far ahead it seems like forever! Anyway, Can't wait!!!
App won’t scan my card 1/5
By Mr Pinza
I have a 2 day festival card but it won’t scan.
By Crush love
Disney World is a huge place and I am glad to have a up to date digital map that I can refer to.
Pretty great 4/5
Great layout and user experience.
First time with my family 5/5
By gigi graham
Did wait 9 years to come and worked . See my daughter faces of joy is priceless . Disney makes dreams come true
P.R. María hurricane 5/5
By Marcos Ian
Thanks for the app, is the only way to get really informed.I could be able to do rest reservation, but I just get the magic bands 1 week ago due for usps delivery problems in PR. I would like help to do the reservations for the fast passes in every park. I'm asking this because my connection with internet in PR is limited.
Thanks in advance,
A mad house 3/5
It is beautiful but .... an extremely crowded mad house. Crowded beyond all expectations. (Yes, I have been here before.) And, the app still won’t load the tickets so FastPass is not working.
So underwhelmed 1/5
Shouldn't this company be leading in customer experience? Feels like an app from 5+ years ago. So many missed opportunities.
Just ate and line times 4/5
We just ate at the place near tower of terror and rock'n roller coaster. My bun was hard/ stale, food was cold, obviously not fresh and lemonade with vodka was less than desirable. The order was wrong and had to be corrected three times. Spent over $50 on this for a family with two small kids. But they were very polite.
Attraction lines were not worth the wait at this point for sure.
Dinner Reservations 1/5
By App in Progress
While I appreciate the ability to make a reservation on the Disney World App, there needs to be a more efficient way to reserve a table in the filters. Currently you are forced to looked at every individual restaurant prior to knowing if a table is available. This process is both frustrating and maddening, because you find a restaurant for the day you like with the number of guest needed and discover 5 minutes later only to discover that there is in fact no table available! It should be possible to put in the date and number of people then be shown what is open with the location of restaurants by park. Another suggestion is attaching or providing a game or trivia app to pass the time while waiting for rides. Two ideas are DW theme park or movie trivia.
Not worth the wait. 2/5
Not worth the waiting. Rediculous that they were allowing 7 parties of fast pass for every 1 party of regular stand by into jungle cruise. What is was a 60 minute wait, was an actual 2hr wait. Makes me not want to come back to Disney. Is it actually worth it.
Quality App, Used it on multiple occasions 5/5
Wanted to use this space to write a review about the App and not my actual Disney Experience... I suppose it could be difficult to see the difference. Anyway, the application itself is well executed. I like the maps and integrated wait times. Restaurants show up as well and generally it helps you plan out your next move in a huge set of parks.
Not sure how a mobile app plays into your trip woes, but oh well. Hopefully people will rate the app and not their trip to the resort going forward.
Ordering food is easy! 5/5
It’s amazing to just order a whole meal from the app so that you can take a minute to sort through the menu. Then you can just run in and hit the “I’m here” and pick up your food. No more navigating strollers through the line to order. Seriously, awesome feature!
To many fast pass, and the experience is awful. Waiting in lines and wasting time in very long lines. While waiting for the time issued you have to add another half hour on what you were expected. I under stand its a holiday but come on my experience long lines and miserable people. It hard to inter lock with our party and some of you it doesn't work
The app is not working for some of us
Waste junk app 1/5
Drains battery a lot. Navigation is not easy. Just a piece of s**t. Needs to improve a lot.
Difficult to link tickets 1/5
Had to try over and over again to link tickets to app. Errors when trying to scan fast pass card and app makes you go through every.single.screen over and over again. Would’ve thought the app was completely broken but I finally got it to link after 7th time. Couldn’t help my travel partner do the same thing because it’s so difficult and convoluted.
❤️ Disney! 5/5
By Lambo Rambo
Extremely crowded, but enjoying time with the family😄
Two ways to improve lines. 3/5
1. I see many parents holding young children in such long lines. You need to put skinny benches in the lines so that some people can sit and others stand. We sat on railings when there was around us. Not all could. Any ride which normally has long lines need seating.
2. Transportation needs lots of work. Not enough on high volume days. We ate at the beach club for dinner and we stayed in the Grand Floridian. To get from one to another was a nightmare. My brother was stuck at the hotel while we were enjoying Epcot. Systems were down. Need busses to transfer from all resorts to others.
Can’t load tickets 1/5
The app won’t let load out tickets. Therefore I cannot access FadtPasses
Hard to get around in app 2/5
Disney needs to segment parks to make this more useful. Long lists of all parks’ attractions or restaurants is unhelpful. If easier navigation is possible, it is not intuitive.
Fast pass and app 2/5
The fast passes were confusing and the app was not working
Disney Experience 4/5
A must have. Drains my battery though.
App doesn't work! 1/5
By Cool dude 213
Didn't get to use Amy if our fast passes yesterday and now today, none left at animal kingdom. Have a hroup of 14 and one in wheelchair and not getting our money's worth of the attractions! Pleas help ...609-947-9534
By Camille annalee white
My back hurts from standing in all the long lines. Fast passes only get you 3 short waits.
Very useful, but a little cluttered. 4/5
We loved this app for our recent trip to the parks. Made everything so much easier. Only reason it gets four stars is because there's a little too much going on. A simple tree menu alternative screen could help people (especially those who are older) navigate to find what they're looking for.
Fast pass 5/5
Make a notification when your fast pass is about to begin
Everything you need .... 5/5
Use this app and with the Magic Band you can leave everything else in the room safe.
Pretty, but lacks the basic info needed to be useful. Clearly designed by committee. 1/5
By Up at knight
Pretty, but lacks the basic info needed to be useful. Clearly designed by committee. Very Frustrating.
Parks way to crowded
Fast passes a joke
Cast members are awesome!!
Fort wilderness is the best!
Bus transportation is horrible, wasted over 2 hrs waiting for bus to and from fort wilderness to Hollywood studios
Doing too much going on at Hollywood studios not enough left to do
But... love Disney, annual pass holders, and Disney stock holders
Close to worthless 1/5
There’s a reason this app isn’t used in Disneyland - it doesn’t work as it should. The fast past system is horrible. Location is terrible in the park. Better if using a paper map.
Always a weak connection 1/5
I have tried for over a period of two weeks to use their app. Each time it says weak or no internet connection which is impossible. I have my AT&T Uverse and my AT&T cellular data and their app supposedly runs off AT&T. App is not reliable which is inconvenient seeing as they want you to use it for fast pass et cetera.
Mean gatekeeper 2/5
By Trying to be happy mom
Lady at the front gate was very rude. I was looking for my daughter and walked literally 1 foot in front of her and she made me go around to the front and check my bags all over again. Frustrating waiting another half hour and not knowing where my daughter was, and she didn’t even care. I thought this was supposed to be a happy place!
Why is it even available???? 1/5
By Karen L. Henry
Can’t link tickets to fast pass.
By Arielle S.
Disney is my favorite place and this app makes it 10 times easier to plan my day out. The fast pass options in the app save time in the park and we can order food too!
Bad map navigation 1/5
Difficult to navigate
Map doesn't keep up with directions
Isn’t very intuitive. 1/5
The app isn’t very intuitive. It should be optimized for all phones. Bad graphical interface.
The Magic is Fading 2/5
By Magic is fading
This app is lousy. The new fastpass is very disappointing. The server is inoperable most of the time. The fastpass are all booked. Do people actually make it to their booked times? How much fastpass are wasted for no-shows? I miss the old fashioned "ticket-on location" fast pass. My wife,three girls and I have been going to Disney every year in the past 6 years...as soon as my youngest could name all the princesses. This fifth and current trip so far have been disappointing. I wasted so much time with the fastpass app. This is the first time I wonder if we'll go back next year. The Magic is fading with this family, Disney.
Home key 1/5
By Tams 41
Needs a home key. I’m having trouble getting back to the wait times. I’m stuck in the FAQ of fast times. Going in circles
iPhone X 1/5
I’ll give you a 5 star review once the app is updated to support the iPhone X!