Not all reservations are listed 3/5
Our brunch reservation does not appear anywhere within the app. If you use the My Disney Experience web page it does show up.
Magic kingdom was so much trouble to get to I will never go again. The lines were outrageous for the rides but more disturbingly the monorail and the tram were disgraceful. It took 1.5 hours to get into the park and over 2 hours to get out. I will never never never go back. This is 7th time coming to Disney and I have a Marriott time share but will never go to magic kingdom again. There has to be a better way
Spice road restaurant in Morocco 5/5
By dynamic thinker
We had Avery delicious meal at this restaurant! Our waiter was very attentive to our needs! The chef even took the time to be sure that he would cook a meal special for my daughter that would not contain any eggs!
They were outstanding!
Works pretty well 5/5
Enjoying using the app with setting up the fastpasses.
Each ride 4/5
By Nicole :)))))())
It would be more helpful if there was more than one photo ; and/or a video when you click on each ride to preview them for people that have never been before.
Family Vacation 5/5
It worked great. It navigated my family through the busses park in the world. It maid it easy to purchase anything extra.
Not Magical 2/5
I just wanted to use the app to help me navigate the parks. It didn’t notify me when I had upcoming events I saved and you can’t mark rides you want to go on. The in app navigation is so bad that I eventually stopped using it. As a standard app its fine enough but with Disney level expectations it doesn’t even come close to meeting let alone exceeding standards.
Unable to load my card onto the app 1/5
Because of this reason, we had to keep going to the kiosks to load our fast pass options and Fast pass kiosks are not conveniently located through out the park. This is our only complaint for this app.
Terrible experience 1/5
Stop letting people in. Two hour wait is unacceptable
By lbk marietta
For the most part we are enjoying our time.
But. $3.29 for a diss is okay if you can make it taste correct. Always off on taste.
And. 50 people through on fast pass and only 10 regular people waiting in line getting through.
App stinks 1/5
By Fashionista queen
The app does not work well at all. Difficult to purchase and link tickets. I would expect Disney to do better....
Too many people 2/5
Lines and waiting and crowds. Won’t come back
This is a useless app. 1/5
By Seattle Breeze
The biggest problem was that I couldn’t link the FP+ tickets to my account. This makes the app useless.
Worst App Ever 1/5
I have no idea how this app has 4.7 stars unless like everything else Disney has influence on, they somehow are able to manipulate things to their own behalf. I continually have to re-login with my username and password (which it won’t even save the username), even thought I have enabled Face ID several times. Also, my PhotoPass pictures don’t show up and I won’t even mention how often the stupid thing crashes. Horrible......
Not sure why you would have a princess marathon during a very busy presidents week 5/5
Not sure why you would have a princess marathon during a very busy presidents week. Teachers do not have many options to come...otherwise having a great time. Love splash mountain. Has a great balance of everything you would want in a ride!!!!
Disney is always awesome! 5/5
By john/cheri music
Disney is awesome! Thank you for always trying to make and keep it magical!
Frustrated mom 1/5
This app can’t recognize my password. I’ve gone through the motions of trying to create a new one over a dozen times. Way to go Disney. I waited in line over an hour to buy tickets at the gate and instead of spending valuable time with my family I’m on my phone complaining to you. What a great experience. Thanks for $500 of immediate frustration.
Great at home, Terrible connection at park 1/5
WiFi constantly goes out to access app at Magic Kingdom. Have to log in again and again.
Can’t access disability pass through app unless you’re the disabled person (my daughter isn’t capable of that) Ugh
Great at home for planning though.
Took us a hour to even get into the park and then followed by disappointing pirates of the carribean ride. Not like disney California. The app isn't working for fast passes. Overall a rough start to the magic kingdom
Doesn’t connect well 1/5
Most of the rides did not give the option to use free pass. Also, could not create group itinerary...I had to do it at the kiosk at the park. Can not attach already existing admissions card, had to call customer service.
For this to be the money sucking Disney, this app is not well created and clear to use. Waste of app space. Don’t waste your time, just use the kiosks at the park.
Map is to be desired. 3/5
Using the map was not intuitive. It was difficult to know where you are at any time. The wait times are a bit delayed.
No or weak connection 1/5
By Optical Trap
No matter where I am, I always get “no or weak connection” — even before we left home
Unfair for passholders 1/5
Recientemente adquirí y Platinum Passholder y realmente estoy decepcionado. Para todo hay que hacer reservaciones. Fui a cenar a los restaurantes de Epcot y después de estar allí me llevé la sorpresa de que tenia que haber hecho reservación y no pude cenar. Osea, que ya 30 días antes yo debo saber lo que quiero comer, muy muy mal. Intento hacer reservaciones para las atracciones que quiero ver, y no puedo por que solo me honran 30 días antes y cada vez que pasa un día las personas que tienen reservaciones en un Hotel Disney lo han agotado todo por que tienen 60 días. Realmente cual es el beneficio que tengo por haber pagado $800 por un Passholder que no vale la pena usar. NO SE LO ACONSEJO A NADIE. No gasten su dinero en esto, a Disney no le importan los residentes de Florida, ni mucho menos que vayamos a ocupar los espacios de los huespedes de sus hoteles.
Estoy pensando cancelar este Passholder e ir a Universal que ahora tienen una mejor oferta, compras 3 meses y te regalan 3 meses. Y en Universal ofrecen mejor trato. Por eso califiqué 1 estrella, por que no tenían la opción de cero.
Constant crashing 1/5
Not sure what’s going in the last few weeks, but this app no longer allows fingerprint ID to signin, no longer remembers password and now won’t even launch and stay open. Crap! Hope they fix it soon. Very disappointed!
I never had to deal with a more confusing and unreliable app.
Too slow 1/5
By GSXR boy 408
GPS slow and it freezes a lot. Needs an update
Won’t load Fast Passes 3/5
Good app, but we tried syncing our fast passes with no luck.
Vacation Assistant 5/5
By Cream cheese crackers
This app is awesome. I used this for everything for our Disney vacation; fast passes, show times, dinner reservations, wait times and a map since we stayed on Disney grounds. My 10 year old daughter was also using the app with no problem. We’re going again this year and will be using this app again!
Bad very bad Bad 1/5
Can log in
I have ATT SERVICES
AND THE WIFF
App feedback 5/5
Love all the parks. But the MDE app is very quirky and for some reason linking band and passes has always been an issue that still isn’t fixed. There should be no reason to have to go to the full web version of Disney go to link bands etc...
GREAT for “planner” types! 5/5
I have used this app for our past two Walt Disney World trips. It’s a great tool before your trip to keep track of your dining reservations, FastPasses, and any shows/shops/restaurants you want to be aware of before you go. During your trip, you can monitor your FastPass reservations, check wait times for attractions in the parks, and checkout any other activities you may want to do. I wouldn’t know what to do without it!
Easy Breezy 5/5
This app is fun and easy to use. Helps me organize the trip and our day in each park. Highly recommend using it!
Unreliable App 1/5
I have used the Disney My Experience app for two+ years and it has never been a reliable aide. Every time I attempt to use the app to plan out my Disney trip I always run into road blocks. Most of the time I am unable to link with others I am traveling with, this prevents us from obtaining the same fast passes and sharing photos from our vacation. Most times the app crashes and won’t work an entire day! It is always a frustrating time planning a big family vacation, especially at a place like Disney. To have so many bumps in the road is frustrating. I have to usually go to the website to get most tasks accomplished because the app doesn’t work. There is so much money paid to Disney everyday and this seems like something that is constantly overlooked. Dealing with this is a constant headache, I wish they would make it better.
Not Impressed 1/5
By Captain zoo
2 plus hour waits.......really? Waste it time and money.
These wait times!!😐
Good information 3/5
By Horror Hunterz
Provides good information could be more friendly user
Always crashing and NEVER has updated info 1/5
This app is always not able to connect, make changes to reservations/items, or even have the correct plans for the day. I have been using the website because that’s the only thing that has been correct. The app is missing reservations or still has old ones that have since been canceled. I need this app to work so I don’t have to keep opening the website.
Not happy that magic Kingdom is open to midnight and it is 8:30pm and I cannot and one new fast pass it is “concluded” for the day
Needs lots of tweaking. 2/5
By Paul P
Some Minnie Van Lyft thing popped up on installation then never completed. Really needed it today but, too bad. Can’t find it. Can’t get back to it.
View wait times. FOR EVERY RIDE IN FLORIDA. It can’t tell what park you are in or give you a way to filter.
Not totally useless. But it needs a lot of work.
Need lot of improvements to this app 1/5
By Rosy #1
Need lot more improvements to this app
I expect more from Disney 1/5
The Fastpass feature STINKS!!! I’m in the Magic Kingdom and have been trying this feature for hours but just keep getting an error message
Long lines 1/5
Just got to Epcot and now waiting in a 2 hour line. I love Disney world but questioning if arriving here to only wait in line is worth it. Maybe that’s why the have so many different places to buy alcohol at Epcot.
Richard Tharpe 1/5
Service has diminished as the cost of the experience has tripled in my time coming to Disney. What once was a family fun experience has become a typical amusement park trying to maximize profit.when a guest is expected to spend 400.00 for a 4 day park hopper pass then asked to spend an 2 hours in line just to purchase the ticket to spend another hour to cross the lake to get to the park and then once inside be expected to endure 1-2 hr wait times, quality has vanished. There is not enough room on the once pristinely clean streets for all the guests to move. The once courteous Disney attendants were aloof and all most rude. I don’t believe Disney World in February 2018 is anything at all what Walt Disney envisioned his happiest place on earth to be.
Couldn’t schedule my fast pass using it 1/5
By Ahmed Elshamy
The only thing I wanted the app for is to schedule my fast pass rides. It is not recognizing my 200+ ticket Very disappointing
Guest services!! 5/5
Tyrel from guest services did a great job!
We had lost our non expiring passes in 2015 we purchased when we found out we were pregnant.
Through much searching and queries, he found them by credit card # and what day and time we thought we purchased them. We are so grateful. He spent a long time figuring it out but he was thoughtful and patient.
Our 2 year old daughter is having a great time!!!
Fair weather app 2/5
It’s pretty, but this app seems to have trouble when you need it the most. Take a screenshot of your PF+ times in the morning because there’s a high likelihood the app won’t work when you go to check.
So helpful! 5/5
We are planning our third to WDW and this app is an absolute must!! It keeps track of everything!
This cannot be a Disney app. Portrait only? This is 2018....this has to get up to speed!
Must have for Disney trips 5/5
By Famous Aces
This app has been a lifesaver. Wait times, park hours, restrooms, food, It’s all there. The gps/map feature shows you EXACTLY where you are and what direction you’re facing and how to get to where you are going. As an annual passholder, the app will never be deleted.
Great info 5/5
Love the ease of use and info I need to plan my vacation