Every time I login with Touch ID it requires me to login with name and password which get highly annoying which is something that needs to be fixed. ASAP. Still hasn’t fixed. What’s the point of having the app when it never works?
This app is simply THE WORST 1/5
By Bobby Moon
Touch ID or Face ID will never log you in. Buggy and unreliable. Take notes from Chase and Citi FPB, you need them.
Information isn’t up to date and touchid doesn’t work 1/5
Current activity only shows 1 item, and touchid doesn’t work even though I enabled it. It always says something went wrong you need to log in manually
Finger print won’t stay activated !!!!
No way to email support !!!
This Review Is For App Not The Card 4/5
Im Just Saying This Review Should Be For The App Not The Card Issues We All Know The Card Got Bad Reviews Is Only For Establishing Credit. But When People Hit The Review Button Is To Hear About The App Not The Card Fees Etc Etc.. So Far The App Is Good No Problems Is Useful..
What a waste of an app 1/5
It takes 10 minutes to login and then it will ask you for the CCV..... really ?
So bad 1/5
By Ms. Farkle
When are you going to have another update to fix the login bug???? What's the point of having the TouchID capability if it NEVER works? I normally just go to the website because the app never wants to log in. Even after entering my username and password at the login screen it takes forever! So annoying!!!
Worst credit card app I have 1/5
This is by far the absolute worst credit card app I have! It makes me life more difficult rather than easier like an application is designed for! It constantly signs me out to where i cant use my touch id! Its hell trying to reset my password too, because the link that they email me just takes me back to the sign in page, rather than the password rest confirmation! I have to do this almost every time I log in! Because of the advanced password restrictions, it makes it impossible to remember the password or even username for that matter! If this app doesn’t start working like it should I think I’ll just pay off this card and cancel it and get another card from capitol one because that app works flawlessly!
Pure Trash 1/5
By Naija Reviewer
App says it accept TouchID, does not. Slow as all hell. Just pure trash. FP, actually invest in a decent app !
By Momma Beat
I have this app to pay bills. It's a pain in the butt! The finger ID doesn't work. Then I actually sign in the user name and password and most of the time it says it's incorrect! It's so aggravating. Especially when I know I typed it in correctly! Please fix the problems! I don't even want to give it one star but I have to!
Decent But Needs Updates 4/5
I have used this app as well as several other credit card and finance card apps. I have not had a problem with this that I haven’t experienced with the others as well. It does need some updating to work better with newer mobile device versions/updates. If there is a problem with logging in, contact customer service and see whose end it’s on. If you have a problem with the terms of the credit card itself, that’s nothing against the app or web updates. Read the terms and conditions for the credit card before deciding to open or activate the account and it will prevent unexpected fees and interest.
Can’t sign in 1/5
The app logged me out and won’t honor my fingerprint any longer. I clicked forgot password and entered all necessary info and received an email to reset my password and clicked the link. But it took me back to the sign in page with no steps to reset my password. Please help
TOUCH ID NEVER WORKS!!! COME ON GUYS PLEASE FIX THIS!!! 1/5
Honestly this is the worst app I’ve ever used since I’ve owned a phone. Every time I open the app it says use Touch ID so I do the thumb print and it goes to the sign in screen forcing me to enter everything manually every time! Save username DOES NOT WORK it’s blank every time I open it. Please fix this
The app never remembers my login name, even when I check the box to remember my login.
For app 1/5
make offers convenient for payments
Make new app or update
needs improvement 1/5
touch id doesn’t work i’m still having to type in my user id and password
Website is back online ! 5/5
Love this credit card! We pay the full balance off before the monthly due date and we never get charged interest..The mobile website was down for awhile, but it is back now..Always Pay your credit card bill on time to avoid late fees, we never have that problem because we pay our bills on time..
2.5 Stars... ⭐️⭐️💫 3/5
It gives me the info I need but, a severe penalty for "finger print" issue. Other than that... It's average. Gets the main job done.
Unable to sign in 1/5
By chocolate tay
This app is horrible. I have tried for 2 days to sign into the app and it keeps kicking me out. When I try to contact the app support it take me back to sign this all screwed up application.
Got this card 1 month ago 1/5
By Jos customer
If this is all you can get so be it. If you want something only to use for emergencies so be it. Although you could find something that doesn't charge you monthly fees.
In this day and time and with all the fees they are charging customers they really should have there $@! together when it comes to their app and website. Never seen any card/bank app/web so ancient. The app hasn't worked yet. I enter in sign on credentials and it doesn't load. Pitiful. Inconvenient. I'm paying it off asap and only using it when absolutely necessary. I will probably cancel it since regardless of whether or not you use it You get charged monthly fees.
Evrytime I enter my user name and password and attempt to login, it keeps sending me back to the login home page!
New update doesn't work and website is giving me the same problems 1/5
Having problem login in. 1/5
What is up with the app? Every time I try to sing in it takes me to the 3 digit code. And when I enter the code. It takes me back to the login page??? What is wrong now ?
The App Doesn't Let You Log In 1/5
Glitching App....Lets you enter your log in credentials then doesn't let you in.
Worst app ever!!!!! 1/5
By Norm’s Family
This has got to be the worst app ever. The only thing consistent is it always fails! Only work 1 out of 5 times. Makes it hard to easily pay your bill! There's no point in downloading this app!!!! Don't waist your time!
Doesn't work 1/5
Cant log into my account
I BECAME LATE, CHARGED LATE FEE 1/5
The app was down and wouldn't let me log in. My payment was due so I called support, they told me the website/app is down and to use the phone automated system, however I did not have the credit card/account number with me. It was at home. When I called support again they were CLOSED. I couldn't log in the app and I couldn't pay my card! ITS BEEN TWO DAYS with the website/app down and now I have a late fee. What a fabulous bank to have! 👍👍👍
Not working 1/5
By Skee wee 67
Doesn't work. Have reported this to customer service. Keeps taking me back to sign in even after "signing in". Very frustrating. All other financial apps work, but not this one. Their IT department doesn't seem to care.
Worst App Ever 1/5
Never actually got to my info because it kept making me re-renter my username and password. Finally deleted the app after going in circles for 10 minutes. Huge waste of time.
By Detroit Director
This app is horrible!!!!! It never opens and it keeps reloading. This app NEVER works and I don't think the app creator and credit card doesn't care because it's been like this for some time. This makes me wanna go close account and switch to a company that works!! 😡😡😡😡😡
The worst app 1/5
This app is unusable. A CreditCard company that has a way outdated app how sad
Won't sign in 1/5
By Lex Ehl
I have been trying to sign in on my app for two days now. First it was just loading, now I'm just going through a revolving door of signing in. Making a payment shouldn't be this difficult! These issues defeat the whole purpose of an app... convenience!
Won't logon 1/5
By Dream disaster
Every time I enter user name and password then security code keeps going back to logon page worst app
Nothing works 🤦♂️
By t. duncan
Will not let me long in. Just terrible
Worst banking app ever 1/5
Buggy piece of crap.
App is crap! 1/5
By Spades+blows now
Today is 8/25/17. App hasn't worked for 3 days. Says safari cant open due to too many redirects. Also I read others have used Touch ID, it doesn't give me that option with my iPhone. If touchID is available, why isn't it offered? You have to do too much just to login and pay or review balance. I'm sure the company is doing well so why not invest in a better app? It also doesn't notify me of balance like the settings suggest. Should be and suppose to be easy to use navigate and pay or check balances. IT IS NOT. I more than likely will cancel this card.
The absolute worse 1/5
The is the worst banking app that I have ever experienced. Barely works. I have to call the toll free number to verify my balance. Go thru an agonizing process off options just to get to the payment menu. The app doesn't allow direct payments from your debit card. It takes you to a link for Western Union. Where you still have to go thru another headache. The process makes not even want to use the card. Please fix as soon as possible. Look at Capital One. Great app to use. User friendly and direct.
Card holder 1/5
By Jay de granados
App is not responding in my iPhone why? Two days already what the hell
Just never works 1/5
App always gives failure codes just a big waste of time and money who ever made this app needs to be sued as to the quality of it
App doesn't work 1/5
App won't open, and website can't open to report because to many redirects occur.
Could be better... 2/5
The app could certainly use improvement. Even with touch ID I have to re-login consistently. Not to mention the slow loading time. But it is accurate and sometimes better than the website. Certainly not the worst....
Seriously the worst app I've ever used 1/5
The app will not even load. Did anyone even test this app before launching it? I cannot access the website on my iPhone due to too many redirects and now I cannot get the app to open. I just want to make a payment......😩😩
Beware iPhone users 1/5
Deleted and re installed about 5 times on iPhone ( up to date ISO)
All I ever get is spinning trying to open the page and then an error message " Safari detects to many redirects" If I can't use the app why use the card.
Cancel this app 1/5
This app is horrible it doesn't open and it keeps loading. They want me to tap a star for rating it deserves no star. Ridiculous!!!! I have an iPhone 7 and it's been days I've not been able to log into the app or on their website. Initially I thought it as my phone nope it's the app. Come on the customers deserve better.
Your website has been disabled I downloaded the app and it won't even load my other credit card app opens and functions beautiful please fix
Horrible app 1/5
the worst app ever
App has been down for days 1/5
Should've listened to the other reviews. For some apparent reason this app hasn't worked since 8/18/17 and it's 8/25/17. Now I try to sign in to web site and it won't even pull up the web page. So now the app and web site isn't working at all. Way to go Premier but you want to get paid on time I bet smdh........
Almost works 3/5
It almost works.. needs to update purchases as soon as possible. Can be a little more reliable and stay working
Considering I have not been able
To access my account for over 2 days now...this is absolutely ridiculous