Sprint is awful 1/5
Sprint is the worst carrier out there.
Worst company to deal with ever!!!
Been with Sprint only since 1999! 5/5
Happy since 1999! 5 iPhones 3 are teenagers. The best totally unlimited since 1999! Everyone else with the other guys, is missing out.
Sprint App 5/5
This App is easy to navigate and it helps making payments easier with just a few clicks and less driving to Sprint Stores.
Sprint service 1/5
My iPhone 7 Plus has terrible service and always 2 bars.
How does this app have a 4.4 rating? It’s literally garbage and never works. Constantly encounter pages that fail to load. Touch ID almost never saves. You have to sign in 11 times JUST TO MAKE A PAYMENT.
Save yourself from a headache and just use an internet browser.
Could be better! 3/5
By ACE Airborne 101
If you forget your password, you reset and it won’t let you use the same one. EVER AGAIN! Just tell me what it was!
Network Speed 1/5
By werkin progress
Y’all network speed is slow as hell. I feel like it take days to do anything data-wise. Y’all supposed be Sprint, not Marathon. I need y’all to do better. Y’all talking bout all these mergers, acquisitions, and advances y’all wanta make, y’all can’t even get this data moving faster than a turtle. I’mma pray y’all get things together.
I haven’t had any issues with my Sprint service thus far 😀
Can’t view bills 3/5
Everything but viewing my bill works. When I try to view my bill, I always get an error saying that an error has occurred and that you are working on it....it’s been saying that since I’ve installed the app. Please fix.
Everything is fine. The only thing I have an issue with, is that my password doesn’t work and I have to keep changing it.
This app never works it Always Freezing 1/5
This app never works
Make it happen. 4/5
Would like to see everything on 1 page and all you have to do is scroll down and click through the tabs you need. I know you guys can make this happen.
Too expensive. 2/5
I cannot even see my bill 1/5
I can’t see my bill, I’ve 2 days trying but always appears a error message, youre a multi billion company and you can’t even create a decent app?
Thinking about going to Verizon. 3/5
Sprint seems to complicate life. Just so many loops you have to jump through to get what you were promised. The service does not compare to Verizon.
You Don’t offer any Face ID or thumb ID 1/5
When I have to reset a password. Nothing skills to my phone iPhone X. Super buggy and lacks speed. I almost feel like I could call customer service and make a payment faster than using your app.
I Love Sprint 5/5
Me and Sprint have been in a relationship for around nine years now. It’s honestly the longest relationship I’ve had with anyone. Like any good relationship we have our ups and downs.
A quick way to review and pay the bill
Please update to new technology. Like we can talk on our phone and get on the internet at the same time. If I would have known our company didn’t do this. I would have switched.
Sprint has the worst service. I️ was told one thing when signing up for sprint and they have yet to do what they said. They said my bill would be $100 cheaper- it has actually been more than AT&T which at least with AT&T the service was good.
Good customers service 5/5
Frustration as always! 1/5
By tracy shreve
Attempting to add a new card as bank issued me new chip card and this website refuses to take the ‘new’ card info w SAME number but Two totally diff exp dates and Cvv codes. So declined my pymt bc the old card is shut off but conts telling me when I input new Info for chip card that the card already exists and ref to let me save it...VERY frustrating...course it’s always a nightmare trying to pay my bill via your tech options and IMPOSSIBLE speaking to anyone when ya call!
Payment plan 1/5
The fact that I have to come out of the app and go on sprint.com to set up a payment arrangement upsets me.
Improve internet service 3/5
The reason I give sprint a 3 star is because when I am not anywhere with wifi the internet is terrible. Besides that I am happy with sprint.
Easy to pay! 5/5
It's easy to make payments!
By Sophie Tucker Too
The app is better than the website for simple stuff like bill payments, wish it was a little more sophisticated- able to change payment date etc.
Member for too long 1/5
Getting too expensive
Problem with Sprint App 2/5
Can’t retrieve password without SSN. No Touch ID.
Nice improvements 5/5
When it works, it's great. The log in problems seem to have gone away! Yay!
Make it easy to get in touch with a rep 1/5
Why is it so easy for people to hack into our accounts and change out passwords and even exchange correspondence with you guys. That’s really messed up. My account has been hack more than 3 times. It’s always easy to charge us when we don’t pay in time but when something affects our account it takes for ever to get in touch with you guys.
By perplexed on Oahu
I can’t believe sprint charges me 30.00 to change my phone. I paid for both old and new and own them out right, so why do I need to pay to continue services.
A cure for hiccups? 1/5
This app works about as good as your cellular service , terrible !! Even worse now that I have the iPhone 8...I wish I could give negative stars
Great app 4/5
By MTS Joey
But sometimes when i open the app it logs me out and it’s always a hassle logging back in
You didn’t quite cure the hiccups 3/5
By Mathue Soyffer
A big hiccup you guys haven’t seemed to fix has been making Face ID compatible with your app. Hurry please 😒
What about business accounts!!!!!!!!!!!!!!!!!!! 1/5
Awesome app but lacks in support for business accounts. If you can't allow us use the same app, then make one for us. It's only fair! Thanks for hearing me out.
It won't let you buy your leased device. It will start to give you the option but when you hit continue it just shows you new phones to buy and then a link to its website in an endless loop. They don't want you to buy your device so they make it basically impossible to do in the app or online.
Need Sprint for Business Update 2/5
I cant access my account through the app since is not compatible
Site is always down 1/5
By Aleece G
As a new customer to sprint I’ve been trying to pay my bill for a week and this app every action is unavailable it’s impossible to access not very happy The app always seems to be temporarily unavailable
For the most part i like sprint, the one annoyance i have is how it doesnt matter what day i make my payment the next day it gets put back into my account and then taken another day , i have never had this issue with anything else that i pay for monthly like this. but sprint always has this issue of paying my bill, it saying i’ve paid my bill and then for a day or two or if i pay it on a friday it doesn’t get taken out of my account til tuesday.
Not working anymore 1/5
By Aami Khan
Since past few days it’s not working not fingerprint or PW none of the option. Fix it get more stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ this app doesn’t even deserve single star ⭐️ at the moment 😡
Design with no common sense - fix it 1/5
This app is totally useless for my purposes. I only open the app to report network/coverage issues, and it's typically to report that I can't access data or can't access LTE data... but the app won't allow you to do ANYTHING until it's downloaded your account details... which it CAN'T do since you've started the app to report there's NO DATA connection!
Technical difficulties 2/5
Too many technical difficulties. Happens way too much on the app.
Great App! 5/5
Great app! Keep it up devs ;)
Almost impossible to log on from month to month 1/5
Every month I have to call in and get them to reset my password and then wait till they can figure out why and then repeat it again the next month. I get up very early every morning so I can’t log in and check the things I need to or pay my bill till they’re open to help!!!! Almost a complete waste of time
Consistent errors and crashes 1/5
Frustrating to have such a poorly supported and error prone app. Makes me wish I hadn't switched from ATT to sprint.
Not working 3/5
By Angelo Iorio
I continue to get the dreaded “Having Technical Difficulties” notification when I try to log in both manually and my fingerprint. I reinstalled the app and it does the same thing. What gives? This has been a recurring issue...
When it works, it works well...
Best value for service!
Always loading 1/5
Highly dissatisfied with the way the Loading screen never takes me to any other page. I have tried restarting the app a ton of times but no improvements.
App doesn’t work 1/5