My TWC®

My TWC®

  • Category: Productivity
  • Release Date:
  • Current Version: 6.5
  • Adult Rating: 4+
  • Developer: Charter Communications
  • Compatibility: Android
3.5
3.5
4,307 Ratings
$ 0

My TWC® App

Charter Communications, Time Warner Cable and Bright House Networks are now one company, and soon you’ll get to know us by the name Spectrum. This app is for customers in the former Time Warner Cable service area. Use My TWC® mobile app to manage your account and services, including review and pay your bill, get detailed billing information, and troubleshoot equipment for service issues, manage your existing service appointments and access Phone voicemail. Billing - View your bill summary, payment history, recent activity and last 6-month statements - Pay your bill using a credit card, debit card, checking account or savings account * - Schedule a future payment without waiting for a due date - Setup recurring payments using AutoPay and paperless billing preferences Troubleshooting - Activate your new set-top-box, modem & Digital Adapter - Check equipment connection status and troubleshoot service issues by reauthorizing equipment Services - Check your full list of existing services and equipment - Add or upgrade TWC services from the app Appointments - View/reschedule/cancel your existing service appointments - Manage your appointment notification preferences for existing appointments VoiceZone® - Receive notifications for new phone voicemails - Listen to and manage your phone voicemail - Use Call Forwarding to forward your phone when you¹re on the go Contact Us - Use Virtual Assistant to get answers about your services. - Schedule a call-back using Talk to TWC. You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available. - Chat lets you text chat with a live representative for help on all your service questions. Other Features - Find TWC WiFi® Hotspots near you - Find TWC Stores near you - Access the TWC Channel Guide *Hawaii customers cannot make payments with checking and savings accounts

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My TWC® app screenshots

My TWC® app reviews

  • Payment 3/5

    By Mayberry mom
    Not allowing to update and store payment information was working up to a couple months ago
  • App does not work..,,AGAiN! 1/5

    By djbnyc77
    This App is worthless. It periodically quits working and does not work for days at a time when trying to make WiFi calls. This is the worst App i have ever used. And worst is that TWC Spectrum customer service is not interested in any problem as this is a “free convenience” App.
  • Does not function 1/5

    By Jim Kayz
    You would think a technology company would have a smooth-running app....not this one! Almost every link I clicked on does not work or times out. When I clicked for help, I was logged out...every time! Hopefully they are fixing it, right now it’s worthless.
  • Get your s#it together 1/5

    By CCK808
    Really what the hell is your business name? Spectrum time warner? Time warner? We use different sign ons for different apps. And you’re supposedly one of the leading cable/internet providers? No wonder everyone is switching to HawaiianTel. 👎🏻 for your crappy merger.
  • useless 1/5

    By Mkotlhar
    pretty useless. full of bugs. most features don't work. just awful. i miss fios.
  • Nice app 5/5

    By Bz342
    I like this app plan and simple it makes things alot easier.
  • frustrating 1/5

    By rlexafm
    it takes forever to process a payment
  • Can’t sign into my account 1/5

    By Playinghard16
    Says my account number doesn’t exist. Guess ill just stick to the website.
  • Needs work 3/5

    By Bob-1959
    I would have given 5 stars, but recent updates have broken its ability to notify me when my home phone gets a call. I relied on this during my time of being in call for my job.
  • loss of functions app broken 1/5

    By rfeng4fun
    This app no longer is able to manage phone voice mail functions on Spectrum TWC phone accounts, under phone zone there is a link if you want to add voice mail to your account. This feature is broke not working on this app
  • App Everything! 5/5

    By Mroyal5mil
    I just wanna say that the app really does what it’s supposed to. From activating equipment to setting up paperless billing and everything in between. Thanks TWC Spectrum for making an app that works great!!
  • App is simple 4/5

    By Elsielclclc
    Thumbs up - high 5
  • Time for a overhaul. 1/5

    By RKOViper
    This app has been the same for a while now. It’s time to have a complete new look and make is easier to pay bills. Also make it load much faster.
  • Sketchy app 1/5

    By leadwind12123
    Asking for all sorts of permissions (like access to your contacts and location) and does not let you pay the bill without it. Why do you need my contact list, spectrum? Creepy much?
  • Satisfied 4/5

    By JC68Kiki
    Answered all my questions and showed concern that everything was working properly
  • Jennifer 2/5

    By Lala992
    The main reason I have this app is so I would get call notifications when away from home and now it’s gone!! 😡
  • This app is trash 1/5

    By Squatch91
    Allowed me to double pay for the same bill which took over a month to sort out. All stemming from the fact that it never actually signed me up for auto bill pay... Beyond all of that, I’m convinced the people who put this thing together have never seen an app in their life. Functions poorly, terrible and confusing navigation, sometimes you’re taken to a website... it’s just a hot mess.
  • Just okay. 2/5

    By Bmb131
    Easy to pay my bill; but MAN, it’s an ugly app. Whoever designed the layout needs to revamp the look. Hurts to look at.
  • Great 5/5

    By Greatttgame
    Great app and great support from phone technicians. I have had no problems so far of getting problems fixed in a timely manner.
  • Crappy slow app 1/5

    By Narek89
    Very slow barely picks up finger print! Auto pay never works and makes you late for payments.
  • Crap 2/5

    By Spectrum198611
    Very outdated basic app wont let you update account info, check monthly charges or changes in billing or specifics on what you ordered via ppv or renting. Complete garbage
  • Unsure 3/5

    By Hthrlyn
    Great for paying my bill however, when it comes to troubleshooting and checking my connection nothing happens. Very frustrating.
  • Good 5/5

    By MIAPONTE
    For now its good since I am new customer. Easy and friendly application
  • This app is useless 1/5

    By Deadnesses
    Literally every time I try to pay a bill it doesn’t load up properly. But I’m allowed to get an early email letting me know when my next bill is due. Useless.
  • App no longer alerts for new voicemail 3/5

    By agmilliron
    I used to really enjoy this app. However within the last 1 to 2 months I’ve noticed that the app no longer alerts us when we get a new voicemail at home. This was such a handy thing! We’re not good about checking our home voicemail because we became too reliant on the app to let us know when your calls came in. It would be very appreciated if this could be fixed.
  • Frustrating 3/5

    By Jadebaby07
    The past few times I’ve gotten on this app, it gives me a communication error. Try again later. I wanted to question what the heck is going on with programs that I’ve DVR'd. They say loading forever then tell me that the program is not available at this time. Try again later! If it is recorded....why wouldn’t it be available!?
  • Useful but connection is so bad 1/5

    By m6ari-chan
    I love the customer service that’s 24/7. Some reps are useless and wastes your time. Connection is even a nightmare
  • Great app 5/5

    By Lovcarlaaaa
    Easy to use and manage bill payments .
  • Not surprised 1/5

    By shewrites24
    Hardly ever works. But then again it is Time Warner so it’s expected.
  • Useless for watching tv 1/5

    By daneph
    Says use your spectrum internet to get full access I am on my WiFi thru spectrum
  • Credit Card/Debit Card Infi 3/5

    By nb02187
    I love the ease of the app, but find paying my bill to be not so user friendly. If you have more than one card listed, you have no idea what card to use, because there isn’t any info to tell you what card is which.
  • Trash 1/5

    By TJ Germain
    Doesn’t even work. Can’t load bills etc to pay them. When it does work (previous versions) it’s extremely slow Update: doesn’t work on WiFi. Only cellular
  • Needs... 2/5

    By Rosita-poet
    Needs push notifications.
  • Very slow internet!!!!! 1/5

    By Not as mentioned
    I suppose to have 30Mbps download speed but I'm only getting between 7-15Mbps when I test the speed.. not worth it
  • Horrible chat service 1/5

    By Lifelover1972
    Over 25 minutes on chat trying to change my service!!! I had to disconnect before they were done so I could get back to work.....
  • Need to be able to check usage! 3/5

    By tomremix
    I like the app. It works well, however, I can’t check my usage on my phone or tablet. I have to use a PC to do that. How about an update? Also, how long has it been since you took over TWC. Needs. To be renamed!
  • Needs updated 1/5

    By LSB30
    Will no longer send notifications to iPhone/iPads and will not let you check your voicemail via the app! Seeing other reviews with same complaints and customer service reps are not being updated on these issues
  • Erratic App on IOS 1/5

    By pityriasis
    On Demand shows can not be played on TV from the App !!!! After many calls to Spectrum, including level 3, they basically had no clue!
  • Great app 5/5

    By nananamcy
    The app works great and gives lots of info. If the service of spectrum was as good as the app, I wouldn't have any worries at all.
  • Voicemail feature not working 2/5

    By Analogmeat
    Shows no messages, but txt messages say there are and says I no longer have this feature. Please fix ASAP...Probably a iOS 11 issue.
  • Something has changed 3/5

    By RedGurl75
    I don’t know why after the latest update I no longer get Home phone missed call or voicemail notifications to my iOS devices. Can you guys fix this? I had over 8 missed voicemails because I was not aware that the app was no longer sending notifications. This issue needs to be fixed ASAP. I see I’m not the only one who has noticed this either.
  • Spectrum you rock but.... 5/5

    By WillTonia
    .....you need to get faster speeds or you will get left behind.
  • App device status monitoring is unstable and buggy 2/5

    By Bgguru
    Device status motoring is useless most of the time. It does not match up with device status monitoring via web portal. App frequently shows Yellow status (unknown) while we portal shows Green status (connected). Other features seem to work fine.
  • Please fix 1/5

    By DudemanLA
    It used to notify me when I get a call on m home phone. Now it doesn’t work. I have launched the app and turned on notifications but it’s not notifying me. Please fix this Thanks
  • TWC 5/5

    By iBimby
    Not gonna lie, it’s a very simple app to use everything is very accessible, my only thing is that the UI is a bit 2000 style, maybe make it more futuristic? Or like an updated UI
  • More User Prefrences Needed!! 1/5

    By Hero's of mm dude
    Your app has been defaulting to the wrong card when I make a payment! It won't let me delete my card that is doing this and now I have run up a credit card debt. Please fix this so we can use whatever card we want, or at least let us have more control over payment options!
  • Horrible 1/5

    By Ccw0402
    It seldom works
  • Phone notifications are no longer since IOS update 3/5

    By cpor0706
    Something has changed since the IOS update. I no longer receive call notifications on my phone. Please bring this back.
  • Doesn’t work like it did 2/5

    By Scon36
    Something has changed over the last few months. I no longer get call notifications on my iOS device when someone calls my home phone. I have no idea why. My notification settings haven’t changed. Same with my iPad too. It was great when that worked.
  • Awful design and nothing works 1/5

    By H0boSwag
    App is so poorly designed and I can't pay my bill on it for the life of me. Us there anymore that needs to be said. Only thing it really does well is connect you to their support for troubleshooting your never ending problems with their service.

My TWC® app comments

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