• Category: Productivity
  • Release Date:
  • Current Version: 6.4
  • Adult Rating: 4+
  • Developer: Charter Communications
  • Compatibility: Android
3,722 Ratings
$ 0

My TWC® App

Charter Communications, Time Warner Cable and Bright House Networks are now one company, and soon you’ll get to know us by the name Spectrum. This app is for customers in the former Time Warner Cable service area. Use My TWC® mobile app to manage your account and services, including review and pay your bill, get detailed billing information, and troubleshoot equipment for service issues, manage your existing service appointments and access Phone voicemail. Billing - View your bill summary, payment history, recent activity and last 6-month statements - Pay your bill using a credit card, debit card, checking account or savings account * - Schedule a future payment without waiting for a due date - Setup recurring payments using AutoPay and paperless billing preferences Troubleshooting - Activate your new set-top-box, modem & Digital Adapter - Check equipment connection status and troubleshoot service issues by reauthorizing equipment Services - Check your full list of existing services and equipment - Add or upgrade TWC services from the app Appointments - View/reschedule/cancel your existing service appointments - Manage your appointment notification preferences for existing appointments VoiceZone® - Receive notifications for new phone voicemails - Listen to and manage your phone voicemail - Use Call Forwarding to forward your phone when you¹re on the go Contact Us - Use Virtual Assistant to get answers about your services. - Schedule a call-back using Talk to TWC. You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available. - Chat lets you text chat with a live representative for help on all your service questions. Other Features - Find TWC WiFi® Hotspots near you - Find TWC Stores near you - Access the TWC Channel Guide *Hawaii customers cannot make payments with checking and savings accounts

My TWC® app screenshots

My TWC® app reviews

  • Not very good 1/5

    By Brimful_Of_Asher
    Choppy, crashes, horrible UX.
  • Good app 5/5

    By RoadRage712
    I like the paperless aspect and paying my bill online. The features available using the app are helpful as well.
  • Terrible, just like the company and its services 1/5

    By bowb4jeff
    See above
  • Spectrum 1/5

    By Quinn Jones
    Their services were EXPONENTIALLY better before they sold out to the corporate conglomerates.
  • Really great love it, very convenient 4/5

    By Popincool145
    Really great love it, very convenient
  • I want to be able to.... 2/5

    By blahhahaha
    I want to be able to kick/block devices off my router using this app. Everything else about it is great :)
  • Great App 5/5

    By Moosech
    works awesome. makes management of account easy.
  • Love it 5/5

    By jako&tina
    Love it! Great price and internet is super fast!
  • Very 5/5

    By Quiecey
    Very helpful
  • Amazing 5/5

    By ArturoK.
    Everything I need in one app 👍😄
  • Easy to use 5/5

    By G2 graphics guy
    Lots of info on home screen, super convenient. Thanks spectrum.
  • Enjoy 5/5

    By Becca20xoxox
    I really enjoy this app. Been using for over a month now. Have had no problems whatsoever.

    By Peri2201
    Okay guys I'm getting all conflicting info on the apps and wifi signals and global calling app features tell ya what just put it ALL into ONE APP and call it a day! I'm sure you can do this so we won't have to mess with 3 separate apps every time we leave the house! It's ridiculous ! It's ok but boy your explanations for things going wrong with the apps and signing in to the account app is different than the wifi app and then you have to open your cell phones settings for wifi and enable that way to many steps for my time and energy & especially when they just don't work or freeze up on my iPhone screen ! I hate this! Totally confusing your patrons !! Let alone your technicians who all say something different !!! Pulling my hair out!!
  • It's fine 3/5

    By RenG671
    So far it's fine to view and pay my acct
  • App used for forwarding hm calls works! 3/5

    By Bookem t
    It works for forwarding hm calls but is kind of a hassle to plug in the same mb phone # each time as the app saves it but then you have to go through the saving process each time. I have used it for reporting an outage which is very easy to do.
  • Good app. 5/5

    By TechnoNet
    Good app to get information about who's calling realtime and bills.
  • Decent 3/5

    By SuperSlim74
    Works Fairly Well..... However, The Application, Needs To Provide The Ability To Individually Turn Off The Digital Phone, Internet And TV Services By The Touch Of A Couple Buttons.
  • Can't be worse than the service itself 1/5

    By seth3esq
    Spectrum was forced on us since the landlord refuses to allow Verizon to install the FiOS box. This is hands down the worst Cable/Internet provider I've ever had; including Cablevision ... and don't get me started on the lawsuits for Fraud since they're selling speeds in NY that they do not ... and cannot ... provide
  • Useful, Fairly Easy! 4/5

    By Wigginswifey
    Decent app, not wonderful in the sense of intuitive, but it's easy enough to use once you figure it out, and useful to pay the bill within a minute.
  • App is grossly outdated 1/5

    By Castaneda545
    It is very difficult to use for its lack of UI
  • Bruh 5/5

    By Phuck The Police
    Great app hope they make more improvements
  • Awful! 1/5

    By Chanthaboury
    Never works. All or some of the following always occurs - no sound, no connection, poor connection, application "not working properly" or interrupted service....enough is enough! Fix your app! And no, it's NOT my internet speed or connection. And if it is, you are the provider for that too.
  • Great app!!! 5/5

    By Will211819
    Easy to use and to understand your needs .
  • Awesome App! 5/5

    By Da baddess
    I love the convenience of the app being An "all in one"..Literally everything I need.. no need for an operator most of the time.
  • Easy & Detailed 5/5

    By Fhdhnf
    Lots of info & easy to navigate. A nice way to check your account.
  • Excellent App! 5/5

    By Ging Chavit
    Love my TWC app. I see all info I need.
  • Horrible app 1/5

    By shadow.88
    The paperless autopay feature does not work. Very frustrating to have my bills paid late because the app won't work.
  • It's time to change! 2/5

    By abroham018
    I don't know why Charter Communications hasn't changed the app to Spectrum, I feel like I'm still using the old Time Warner internet which according to the website it's "Spectrum" internet. Oh they should also do a app makeover, it's time for change Charter
  • Spectrum not twc!! 3/5

    By Toniee24
    Love the app but the design looks too simple and it still says twc. Should update the app and remodel it for better looks.
  • Excellent App 4/5

    By Top Texas Tiger
    I wish that you could do add/delete services.
  • It works to check and pay my account 2/5

    By Libyen Bon
    I use it mainly at home to pay my balance and check my balance but it hardly works for me on TWC free wifi plus ends up slowing my internet browsing more
  • TWC APP 5/5

    By PVNTA💄💋
    App is on fleeeek📱📶
  • It works 3/5

    By rineo
    Seems to work for how I use it
  • It's fine 4/5

    By Anniebenanie
    I use it to check voice mail and access my account with my phone. Since I have fingerprint ID on my phone, I don't have to remember another password.
  • Mala señal 1/5

    By Moisés27115
    Me conecto a pass point y no se conecta. Siempre tengo el mismo problema. Ninguna de las señales me puedo conectar. Estoy suscrito a spectrum.
  • Headed on the right direction 4/5

    By Keukasmallie
    Spectrum's changes are slowly moving the services into excellent territory. Customer services are improving!
  • Deleted APP 1/5

    By Packam6
    Deleted because update won't download
  • App will not update 1/5

    By Mrs.Ery
    I updated to IOS 10.3 and the app will not update. I have tried to erase and reinstall but the app will not allow it?? Very frustrating. Update. I am still unable to erase or use app. 😡
  • Excellent service 5/5

    By Josue5696
    This is awesome
  • Doesn't appear to report system status. 1/5

    By #justamoneygrab
    One would hope that system issues and/outages would be easily available, but that doesn't appear to be the case.
  • Awesome app 5/5

    By oldeschool76
    TWC really out did themselves with this app. It's convenient and let's me know what is going on with my account.

    By GospelGuy
    This app is pointless garbage. It does nothing!?! What is the real point OF this fool app? It doesn't DO anything????
  • Not Bad 4/5

    By Casta81
    Can pay my bills on time or ahead of time with no issue, thanks.
  • Very helpful 5/5

    By Vio1976
    It's all you need in one app. Very easy and simple to use
  • No issues 4/5

    By Moki921
    Very easy to navigate! I'm fairly new though so I don't know if it's missing anything yet. So far, so good!
  • Great app 5/5

    By Penni D
    Very user friendly! Love it!
  • Disappointed 1/5

    By Schmoody2014
    Never allows me to pay my bill
  • Information doesn't update correctly 1/5

    By Blindstedt
    I have a late payment because the auto enroll feature didn't work. Also, it shows that no payment is due until after the due date has past...
  • Use 5/5

    By Doyle, King of Cool
    Awesome app!
  • Works great 5/5

    By lisiana
    Nice app

My TWC® app comments

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