Not always helpful 3/5
It's great for viewing my bill and paying but when I tried to view my voice options, nothing came up even though I know there are services available. I tried to set up voicemail and it wanted my address to see if it was available in my area. When it asked for the the 3d time if my address was a new location, I cancelled the request.
Wifi won't work 1/5
Super upset. My wifi won't work and the app says "can't access information at time" even though I'm on data right now. SO FRUSTRATING! Not a good app, no help at all.
It's Useless 1/5
It's a waste of time seems that nothing works and u end up calling a rep and then they give you attitude like its your fault
Does it all! 5/5
Status, pay bill, troubleshoot. Use it all the time.
By Grannie San
All the BIG advertising and then I find out that the big promotion is NOT for Time Warner Cable. It is supposed to by such a fantastic company. They certainly price it to be a VERY fantastic company. Then you find out you aren't included in all the advertising. Some fantastic company.
Helpful app 4/5
By Noel Dawes
I use the app mainly to pick up my home phone voicemail and find nearby hot spots. It works well, is efficient and easy to use. For the purposes I use it, the app is above average in performance.
By EMEeL MAGO
twc spectrum the best .
By Handsome Dude
The app very functional and designed well. Love how you can see all the sections on the homepage. Love the app
Accessible facilities and control 5/5
Spectrum TWC IOS mobile Application provides encompassing access of services and controls. Negotiating the application is easily managed and organized with clearly explained accommodating facilities. Experienced compromised issues with Spectrum TWC mobile IOS application may be no fault of Spectrum TWC. Many of my cyber accounts I have experienced cyber security compromising issues. Applications are vonerable to cyber compromises. Many applications experience cyber compromises. Simply uninstalling and reinstalling the application often rectify compromises.
TWC APP 4/5
By WaFa Hong
I like the app I am able to check on my services when I not home pay bills and more
These TWC apps are supposed to make the internet connection easy. Wrong!! They only make the process cumbersome. Downloading profiles, apps, saving passwords, etc. Still can't connect to the network!!
BAD! BAD! BAD!😡😡😡😡😡😡😡 1/5
The WORST INTERNET I HAVE EVER HAD! When you call people there's people from the Philippines who have no idea what they're talking about and can only apologize and will never offer anything more than sorry sorry and you still have to pay them I'm so over this "SPECTRUM TV." 😡😡😡😡😡😡😡😡😡😡😡😡😡BULLSHITT!! it's still TIME WARNER CABLE. Now I'm trying to send and wants me to give at least one ⭐️
Too Buggy! 1/5
I kept receiving error messages while trying to access billing information on the app. Really frustrating!
Doesn't work in many areas 1/5
Horrible that a leading internet provider releases an app that doesn't work in all areas they cover.
Love it 4/5
Love this app.
By Juan C Sanchez
Excellent apps 5/5
By THOR JJA
Excellent information and access. This is great and has good tools.
A touch above the rest 4/5
If you could change the name to Spectrum to avoid confusion, that would be my only recommendation for future. The current app is very consistent and fast. All of the needed information is at my fingertips. The internal links to additional services works well too. Nice going Spectrum!
Very Useful 5/5
Good design and functionality. It has just what I need and works consistently well.
Great App! 5/5
This app makes it easy to reach out to Spectrum and pay the bill.
It's okay but....,, 2/5
By a Circus Clown
Call notifications don't always appear and it would be really nice if we could have caller ID since it is 2017. You'd figure it would be standard?
Love it!!! 5/5
By Gospel D.J.
I love it... how I pay my bill...
Spectrum is bad 1/5
Everything about Spectrum is lousy including this app! If they had some competition they might try to improve so they wouldn't lose customers but they made sure through local politics that they remain a monopoly.
Something Happened 1/5
By Chels mnels
I've had this app for a little over a year and it was working wonderfully. Within the past two or three weeks I no longer receive phone call notifications. I have rebooted my router modem and reinstalled this app. Still doesn't work. Very disappointed!
Great app! 5/5
This app is great, easy to use and very helpful. 👍🏻
Very Convenient! 5/5
Nice being in control even away from home!
My App! 5/5
By Heather Dority
I love the convenience of this App! I can do everything I need to with my account right there👍🏻
This app works perfectly.
Great App 👍🏼 4/5
Excellent app 5/5
Easy to use. Wish I could play my Dir shows from anywhere though.
Very easy to use 5/5
By Stressed mom and student
The app is very easy to use
Super easy to use 4/5
By saudi survivor
The app is straight forward
Very happy 4/5
It's difficult to contact any cable company for quick service. But this app allows you to check status on your own, without getting someone on the phone. That feature alone is good for me.
Worked beautifully for me! 5/5
All I needed the app for is to pay my bill. It worked just perfectly for me!!
It's always 2/5
About the money.
no use 3/5
going to delete the app! its no use in having it if i cant even add my card to pay a bill...im at risk of charging the wrong credit card because it says i have three on file but wont let me add or delete them...and it doesnt even show me the numbers to the card i have on file so i can know if its the right one im paying my bill with!
Could be better 3/5
I used to get notifications of phone calls- even if they were sometimes a couple hours after the event. In the last couple weeks I haven't gotten any notifications at all. Otherwise it seems to be OK.
Definitely a MUST HAVE!!👍🏼 5/5
Why don't they just rename the app?? 4/5
They should just drop the My TWC name and just call it my spectrum or something. TWC is now spectrum they shouldn't call TWC anymore.
Best so far
Rate TWC 3/5
By Very crusty senior
Other than bill outrageous $$$$...service adequate...looking at other providers for services...have to find cheaper alternatives
The app lets you pay your bill and can remind you to pay your monthly bill, however if you want to view your statement it never works!!! I have called them and told them this and they make up an excuse saying that they're working on the problem and it should be working by tomorrow... but it never does. They are so full of it! It's sickening that I pay over $100 monthly and I can't view my statements.... and if you call you the customer service line it takes forever to get someone then they transfer you to 5 other people, because the person that answers is working in a different department that doesn't comply to your needs. Overall, they are idiots because this dumb app doesn't work to the full extent of it's contents. It's deceiving, and a waste of your time. Spectrum invests good money into advertising commercials, yet they can't put together an app that works properly 🙄 Get it together Spectrum Cable!! Hopefully you read this.
Well organized app and helpful 4/5
Pretty good app in my opinion. Everything is nicely laid out and clear to read. You can reset internet connection and pay your bill from the app. And call customer service directly.
How do I get this off my phone 1/5
I keep getting a pop up to select wifi connection even when I am at home. It disconnects me all the time, therefore eating up my data.
Good Customer Service 4/5
They been good to me so far, keep it up.
So, far So Good Except 4/5
So I have had the service since 8/14/17 same day the tech that came out Jose never did any kind of checking, so 15 minutes after he left I lost network connection I called got tech support they tried to help and I was told someone had to come out cause I was offline, oh well as long as I don't have to wait, I got a call within 20 min. telling me Bryant was on his way, it was 10 mins. tops. Then all was good until I installed the TWC app one my phone and saw the bill haha, they were charging me for the 2nd tech coming out, nope was not having it. Jose didn't do his job not my fault. They gave me credit for the visit oh well. Then I saw another $ 9.99 on the what is that for, and the agent tells me if that's for us activating your wifi and I said would be nice if I was told that when I placed my order... but I guess that's mine to eat....
And why after 48 hours does it still not reflect on my bill the any type of correction...
my thing is if I'm already having these problems and having to call is this going to be a regular thing !!!! 🤷♀️
Check equipment 1/5
The check equipment does not work. Every time I go to check anything it says my two boxes are not connected. How am I getting cable if they're not connected